CN102387416B - A kind of Set Top Box restorative procedure, system, Set Top Box and server - Google Patents
A kind of Set Top Box restorative procedure, system, Set Top Box and server Download PDFInfo
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- CN102387416B CN102387416B CN201110340946.9A CN201110340946A CN102387416B CN 102387416 B CN102387416 B CN 102387416B CN 201110340946 A CN201110340946 A CN 201110340946A CN 102387416 B CN102387416 B CN 102387416B
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Abstract
The invention provides a kind of Set Top Box restorative procedure and system, described method comprises: when extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box obtain in described current transmission class of broadcasting with the target set-top box sequence number repaired operational order and associate; The built-in sequence number of Set Top Box self and described target set-top box sequence number compare by Set Top Box, and judge whether described built-in sequence number mates with described target set-top box sequence number; When described built-in sequence number mates mutually with described target set-top box sequence number, current transmission class of broadcasting described in set-top box parses, obtains repairing operational order; Set Top Box performs according to described reparation operational order and repairs operation.Present invention also offers a kind of Set Top Box and server.The object of the present invention is to provide a kind of Set Top Box restorative procedure, system, Set Top Box and server, the remote repairing operation to the one-way set-top box at net can be realized.
Description
Technical field
The present invention relates to set-top box technique field, particularly relate to a kind of Set Top Box restorative procedure and Set Top Box.
Background technology
At present, the remote repairing operation of Set Top Box could realize based on the Set Top Box with two-way return path, the method of concrete operations is: server passes through target set-top box sending controling instruction, make target set-top box that current operation picture is returned to server, attendant is according to the current operating conditions of the target set-top box obtained, determine next operating procedure, and next control command is sent to target set-top box, by the mode that this passback is mutual, attendant's assisted user completes the remote repairing operation of Set Top Box.
By the above analysis to prior art, be not difficult to find following shortcoming: prior art must rely on the Set Top Box to be repaired with return path, just carry out returning by front end and terminal the remote repairing that mutual mode completes Set Top Box and operate.And when current one-way set-top box market coverage face is larger, its operability and applicability less, greatly limit practical application and the popularization of prior art.In addition, by the interactively restorative procedure of this man-to-man passback, when process has the batch Set Top Box of same problem, its method of operation is very loaded down with trivial details, and operating efficiency is very low.
Summary of the invention
Embodiment of the present invention technical problem to be solved is, provides a kind of Set Top Box restorative procedure, system and server, can realize operating the remote repairing of one-way set-top box.
For solving the problem, embodiments providing a kind of Set Top Box restorative procedure, comprising:
When extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box obtain in described current transmission class of broadcasting with the target set-top box sequence number repaired operational order and associate;
The built-in sequence number of Set Top Box self and described target set-top box sequence number compare by Set Top Box, and judge whether described built-in sequence number mates with described target set-top box sequence number;
When described built-in sequence number mates mutually with described target set-top box sequence number, current transmission class of broadcasting described in set-top box parses, obtains repairing operational order;
Set Top Box performs according to described reparation operational order and repairs operation.
Wherein, described when extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box to obtain in described current transmission class of broadcasting with before the step of repairing the target set-top box sequence number that operational order associates, and also comprises:
The transmission class that Set Top Box Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting.
Wherein, at the transmission class that described Set Top Box Real-Time Monitoring server is broadcast, before judging whether to comprise in current transmission class of broadcasting the step of described reparation operational order mark, also comprise:
Server generates the transmission class carrying and repair operational order and target set-top box sequence, and this step specifically comprises:
Server generates the reparation operational order for repairing described Set Top Box, and described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box;
Server obtains the target set-top box sequence number of attendant's input, obtains the mapping relations between described target set-top box sequence number and described reparation operational order;
Server to be packed described mapping relations according to agreement form, forms transmission class.
Wherein, to pack described mapping relations according to agreement form at described server, after forming the step of transmission class, also comprise:
Server modulates the transmitting frequency of described transmission class, and broadcasts described transmission class according to described transmitting frequency circulation.
Wherein, described Set Top Box performs the step of repairing operation according to described reparation operational order, comprising:
Set Top Box forbids that the button request current to user responds;
In the time interval between the sequencing of the described key information that Set Top Box comprises according to described reparation operational order, described each button and described adjacent key, perform the feature operation that described key information is corresponding successively, until repaired;
Set Top Box is recovered the button request current to user and is responded.
Correspondingly, the embodiment of the present invention additionally provides a kind of Set Top Box, and described Set Top Box comprises: acquisition module, comparison module, parsing module, reparation module, wherein:
Described acquisition module, for when extract in current transmission class of broadcasting carry repair operational order mark time, obtain in described current transmission class of broadcasting with repair the target set-top box sequence number that associates of operational order;
Described comparison module, compares for the target set-top box sequence number built-in sequence number of Set Top Box self and described acquisition module obtained, and judges whether described built-in sequence number mates with described target set-top box sequence number;
Described parsing module, during for judging that described built-in sequence number mates mutually with described target set-top box sequence number when described comparison module, resolves described current transmission class of broadcasting, and obtains repairing operational order;
Described reparation module, the reparation operational order for obtaining according to described parsing module performs repairs operation.
Wherein, also comprise:
Detection module, for the transmission class that Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting.
Wherein, described reparation module comprises: forbid unit, performance element, recovery unit, wherein:
Describedly forbid unit, for forbidding that the button request current to user responds;
Described performance element, the time interval between the described key information comprised for the reparation operational order obtained according to described parsing module, the sequencing of described each button and described adjacent key, perform the feature operation that described key information is corresponding successively, until repaired;
Described recovery unit, responds for recovering the button request current to user.
Correspondingly, the embodiment of the present invention additionally provides a kind of server, and described server comprises: comprising: generation module, mapping block, packetization module and broadcast module, wherein:
Described generation module, for generating the reparation operational order for repairing described Set Top Box, described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box;
Described mapping block, for obtaining the target set-top box sequence number of attendant's input, obtains the mapping relations between reparation operational order that described target set-top box sequence number and described generation module generate;
Described packetization module, for the mapping relations that described mapping block of packing according to agreement form obtains, forms transmission class.
Describedly broadcasting module, for modulating the transmitting frequency of the transmission class that described packetization module is formed, and broadcasting according to described transmitting frequency circulation the transmission class that described packetization module formed.
Correspondingly, the embodiment of the present invention additionally provides a kind of Set Top Box repair system, and described Set Top Box repair system comprises: server and Set Top Box, wherein:
Described server, for generating the transmission class carrying and repair operational order and target set-top box sequence, modulates the transmitting frequency of described transmission class, and broadcasts described transmission class according to described transmitting frequency circulation;
Described Set Top Box, for when extract in current transmission class of broadcasting carry repair operational order mark time, obtain the target set-top box sequence number associated with reparation operational order in described current transmission class of broadcasting, the built-in sequence number of Set Top Box self and described target set-top box sequence number are compared, and judge whether described built-in sequence number mates with described target set-top box sequence number, when described built-in sequence number mates mutually with described target set-top box sequence number, resolve described current transmission class of broadcasting, obtain repairing operational order, perform according to described reparation operational order and repair operation.
Implement the embodiment of the present invention, there is following beneficial effect:
The embodiment of the present invention is by obtaining and resolving the transmission class of the reparation operational order carried for repairing described Set Top Box, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Meanwhile, server, by broadcasting the transmission class of the reparation operational order carried for repairing described Set Top Box in front end circulation, to occurring that the Set Top Box of same problem carries out the operation of batch remote repairing, can make the after-sales service work intelligent and high-efficiency more of Set Top Box.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is the structural representation of the first embodiment of Set Top Box of the present invention;
Fig. 2 is the structural representation of the second embodiment of Set Top Box of the present invention;
Fig. 3 is the structural representation of an embodiment of reparation module in Fig. 2;
Fig. 4 is the structural representation of the first embodiment of server of the present invention;
Fig. 5 is the flow chart of the first embodiment of Set Top Box restorative procedure of the present invention;
Fig. 6 is the flow chart of the second embodiment of Set Top Box restorative procedure of the present invention;
Fig. 7 is that the server of Set Top Box restorative procedure of the present invention generates the flow chart carrying the transmission class repairing operational order and target set-top box sequence;
Fig. 8 is that the Set Top Box of Set Top Box restorative procedure of the present invention performs the flow chart repairing operation according to described reparation operational order;
Fig. 9 is the embodiment schematic diagram of Set Top Box repair system of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
Below in conjunction with accompanying drawing, specific embodiments of the invention are described in detail.
Refer to Fig. 1, be the structural representation of the first embodiment of Set Top Box of the present invention, described Set Top Box comprises: acquisition module 10, comparison module 20, parsing module 30, reparation module 40, wherein:
Described acquisition module 10, for when extract in current transmission class of broadcasting carry repair operational order mark time, obtain in described current transmission class of broadcasting with repair the target set-top box sequence number that associates of operational order.
Concrete, suppose user reflect have a built-in sequence number be 2001 subscriber computer top box there is following problem: can program successfully under manual search to single-frequency point; But cannot under all frequencies automatic search program.
This subscriber computer top box is in start process, extract in the current transmission class of broadcasting of server to carry and repair operational order mark, namely show to carry in the current transmission class of broadcasting of server to identify with described reparation operational order the reparation operational order be associated, then described acquisition module 10 obtains the target set-top box sequence number in described current transmission class of broadcasting, the target set-top box sequence number got is [2001,2003,2005,2014,2015,2026], described target set-top box sequence number is associated with described reparation operational order.
Described comparison module 20, compares for the target set-top box sequence number built-in sequence number of Set Top Box self and described acquisition module 10 obtained, and judges whether described built-in sequence number mates with described target set-top box sequence number.
Concrete, the target set-top box sequence number that the built-in sequence number 2001 of subscriber computer top box self and described acquisition module 10 obtain by described comparison module 20 is [2001,2003,2005,2014,2015,2026] compare, judging that the built-in sequence number 2001 of Set Top Box self is included in target set-top box sequence number is [2001,2003,2005,2014,2015,2026], among, namely judged result is yes.
Described parsing module 30, for when described comparison module 20 judges that described built-in sequence number mates mutually with described target set-top box sequence number, resolves described current transmission class of broadcasting, and obtains repairing operational order.
Concrete, described comparison module 20 judges that described built-in sequence number mates mutually with described target set-top box sequence number, then described parsing module 30 is resolved described current transmission class of broadcasting, and is repaired operational order as follows:
[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
Wherein, described parsing module 30 is that the reparation operational order of making an appointment according to STB terminal and server form of packing is resolved described current transmission class of broadcasting.The Set Top Box that form is applicable to produce in batches it is to be noted that the reparation operational order that STB terminal and server are made an appointment is packed, instead of some specific subscriber computer top boxs.
Described reparation module 40, the reparation operational order for obtaining according to described parsing module 30 performs repairs operation.
Concrete, the reparation operational order according to described parsing module 30 obtains:
[Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit], described reparation module 40 performs corresponding keypress function successively: Menu(Menu key), Left(left-hand key), Left(left-hand key), Ok(acknowledgement key), Down(down Arrow), Down(down Arrow), Ok(acknowledgement key), 3(numerical key 3), 8(numerical key 8), 7(numerical key 7), Ok(acknowledgement key), Exit(ESC Escape), the time of implementation between adjacent two keypress functions is spaced apart 2 seconds.
By aforesaid operations, this built-in sequence number is that the dominant frequency point optimum configurations of the subscriber computer top box of 2001 becomes 387 by described reparation module 40, solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
In like manner, in this subscriber computer top box running, when extract in current transmission class of broadcasting carry repair operational order mark time, also can by above-mentioned acquisition module 10, comparison module 20, parsing module 30, repair the reparation that module 40 realizes subscriber computer top box, deal with problems, be not repeated herein.
In the present embodiment, reparation operation is described with button operation, and in other embodiments, the reparation carried out operation also can comprise: software upgrading, restart resets, standby, the backstage such as to wake up and repair and operate, its processing mode is identical with above-mentioned button operation.Namely for software upgrading, restart reset, standby, the backstage such as to wake up and repair operation, Set Top Box all can adopt above-mentioned acquisition module 10, comparison module 20, parsing module 30, repair the reparation that module 40 realizes Set Top Box, deals with problems.
The embodiment of the present invention is by obtaining and resolving the transmission class of the reparation operational order carried for repairing described Set Top Box, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Referring to Fig. 2, is the structural representation of the second embodiment of Set Top Box of the present invention.Described Set Top Box comprises in the first embodiment of above-mentioned Set Top Box: acquisition module 10, comparison module 20, parsing module 30 and reparation module 40, and in the present embodiment, described Set Top Box comprises further: detection module 00, wherein:
Described detection module 00, for the transmission class that Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting.
Concrete, described detection module 00 carries out Real-Time Monitoring to the transmission class that server is broadcast in subscriber computer top box running, and judges whether carry described reparation operational order mark in current transmission class of broadcasting.
Refer to Fig. 3 again, be the structural representation of the reparation module in Fig. 2, described reparation module 40 comprises: forbid unit 401, performance element 402, recovery unit 403, wherein:
Describedly forbid unit 401, for forbidding that the button request current to user responds.
Concrete, when the reparation operational order that described reparation module 40 starts to obtain according to described parsing module 30 is repaired this subscriber computer top box, describedly forbid that first unit 401 forbids that any button request current to user of this subscriber computer top box responds, no matter the button request of user is sent by remote controller or front panel.
Described performance element 402, the time interval between the described key information comprised for the reparation operational order obtained according to described parsing module 30, the sequencing of described each button and described adjacent key, perform the feature operation that described key information is corresponding successively, until repaired.
Concrete, the reparation operational order according to described parsing module 30 obtains:
[Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit], described performance element 402 performs corresponding keypress function successively: Menu(Menu key), Left(left-hand key), Left(dextrad key), Ok(acknowledgement key), Down(down Arrow), Down, Ok, 3(numerical key 3), 8(numerical key 8), 7(numerical key 7), Ok, Exit(ESC Escape), the time of implementation between adjacent two keypress functions is spaced apart 2 seconds.
By aforesaid operations, this built-in sequence number is that the dominant frequency point optimum configurations of the subscriber computer top box of 2001 becomes 387 by described performance element 402, solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
Described recovery unit 403, responds for recovering the button request current to user.
Concrete, after completing the reparation operation to subscriber computer top box, the button request that namely described recovery unit 403 recovers subscriber computer top box current to user responds, and user arbitrarily can pass through remote controller or front panel controller top box.
In the present embodiment, reparation operation is described with button operation, in other embodiments, the reparation carried out operation also can comprise: software upgrading, restart resets, standby, the backstage such as to wake up and repair and operate, its processing mode is slightly different from above-mentioned button operation.
Concrete, for software upgrading, restart reset, standby, the backstage such as to wake up and repair operation, forbid described in not needing that unit 401 forbids that the button request current to user responds, subscriber computer top box can continue the response to user key-press operation, only need to perform above-mentioned software upgrading on backstage by described performance element 402, restart resets, standby, the backstage such as to wake up and repair and operate, realize the reparation to Set Top Box, deal with problems.
The embodiment of the present invention is by obtaining and resolving the transmission class of the reparation operational order carried for repairing described Set Top Box, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Refer to Fig. 4, be the structural representation of the first embodiment of server of the present invention, described server comprises: comprising: generation module 11, mapping block 21, packetization module 31 and broadcast module 41, wherein:
Described generation module 11, for generating the reparation operational order for repairing described Set Top Box, described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box.
Concrete, attendant is by analyzing the problem of user's reflection: have a built-in sequence number be 2001 subscriber computer top box can program successfully under manual search to single-frequency point; But cannot under all frequencies automatic search program, the problem of judging is because the dominant frequency point optimum configurations mistake of this subscriber computer top box causes, by the main frequency point parameters of amendment subscriber computer top box can solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
Next, attendant selects arbitrarily a Set Top Box, we can be referred to as test machine top box, after this test machine top box of starting up, attendant operates this test machine top box: Menu (Menu key)->Left (left-hand key)->Left->Ok (acknowledgement key)->Down (down Arrow)->Down->Ok->3 (numerical key 3)->8 (numerical key 8)->7 (numerical key 7)->Ok->Exit (ESC Escape) in accordance with the following steps by remote controller, the time interval between adjacent key is set as 2 seconds.By aforesaid operations, the main frequency point parameters of test machine top box is modified to 387, and through the further test of attendant, when main frequency point parameters is 387, this test machine top box can automatic search program, namely proves this operation feasible.
So, described generation module 11 is according to the aforesaid operations order of attendant and the time interval, generate the reparation operational order for repairing described Set Top Box, described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box, specific as follows:
[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
Described mapping block 21, for obtaining the target set-top box sequence number of attendant's input, obtains the mapping relations between reparation operational order that described target set-top box sequence number and described generation module 11 generate.
Concrete, attendant is through carrying out classification analysis to the problem that all users are reflected, find except the built-in sequence number subscriber computer top box that is 2001 occur cannot under all frequencies the problem of automatic search program, built-in sequence number is also had to be respectively 2003, 2005, 2014, 2015, also there is same or similar problem in 2026 subscriber computer top boxs, then described mapping block 21 obtains the following target set-top box sequence number of attendant's input: [2001, 2003, 2005, 2014, 2015, 2026], and then the mapping relations obtained between reparation operational order that described target set-top box sequence number and described generation module 11 generate are as follows:
SEQ[2001,2003,2005,2014,2015,2026]:KEY[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
Described packetization module 31, for the mapping relations that described mapping block 21 of packing according to agreement form obtains, forms transmission class.
Concrete, described packetization module 31 according to built-in sequence number be 2001,2003,2005,2014,2015, the subscriber computer top box of 2026 and the server form of arranging mapping relations that described mapping block 21 is obtained: SEQ [2001,2003,2005,2014,2015,2026]: KEY [Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit] pack, form transmission class.Described packetization module 31 needs to pack to the mapping relations that described mapping block 21 obtains according to digital TV specification form.
Describedly broadcasting module 41, for modulating the transmitting frequency of the transmission class that described packetization module 31 is formed, and broadcasting according to described transmitting frequency circulation the transmission class that described packetization module 31 formed.
Concrete, described transmitting frequency of broadcasting the transmission class that described packetization module 31 is formed by module 41 is modulated to the dominant frequency point of user's set-top-box opening locking, and broadcast the transmission class of described packetization module 31 formation in this dominant frequency point cocycle, so that subscriber computer top box is being started shooting or when watching program under dominant frequency point, the transmission class that server is broadcast carried out to Real-Time Monitoring and receives; Certainly, broadcast module 41 described in also transmission class to be carried out in the whole network frequency circulation and broadcast, so that the transmission class that subscriber computer top box can broadcast server when watching any one program carries out Real-Time Monitoring and receives.
In like manner, when attendant find that there is new user reflect that same or Similar Problems appear in its Set Top Box time, only the built-in sequence of this new subscriber computer top box need be added in target set-top box sequence number well, again obtain mapping relations, be not repeated herein.
In the present embodiment, the problem of subscriber computer top box is repaired by button operation, the generation of repairing operational order is described with button operation, in other embodiments, the problem of subscriber computer top box can also be repaired by consistency operation, namely repair operational order also can comprise: software upgrading, restart resets, standby, the backstage reparation operational order such as to wake up, its generating mode is identical with above-mentioned button operation.Namely for software upgrading, restart reset, standby, the backstage such as to wake up and repair operational order, server all can adopt above-mentioned generation module 11, mapping block 21, packetization module 31 and broadcast module 41 and realize repairing the generation of operational order and broadcasting.
The embodiment of the present invention is analyzed, demonstrates, solves, is sorted out the problem of user's reflection by attendant in advance, generate corresponding reparation operational order on the server, and then formed carry described reparation operational order transmission class circulation broadcast, to occurring that the Set Top Box of same problem carries out the operation of batch remote repairing, the after-sales service work intelligent and high-efficiency more of Set Top Box can be made.
Refer to Fig. 5, be the flow chart of the first embodiment of Set Top Box restorative procedure of the present invention, described method comprises:
S101, when extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box obtain in described current transmission class of broadcasting with the target set-top box sequence number repaired operational order and associate.
Concrete, suppose user reflect have a built-in sequence number be 2001 subscriber computer top box there is following problem: can program successfully under manual search to single-frequency point; But cannot under all frequencies automatic search program.
This subscriber computer top box is in start process, extract in the current transmission class of broadcasting of server to carry and repair operational order mark, namely show to carry in the current transmission class of broadcasting of server to identify with described reparation operational order the reparation operational order be associated, then described S101 obtains the target set-top box sequence number in described current transmission class of broadcasting, the target set-top box sequence number got is [2001,2003,2005,2014,2015,2026], described target set-top box sequence number is associated with described reparation operational order.
S102, the built-in sequence number of Set Top Box self and described target set-top box sequence number compare by Set Top Box, and judge whether described built-in sequence number mates with described target set-top box sequence number.If the determination result is YES, then S103 is performed; If judged result is no, then terminate.
Concrete, the target set-top box sequence number that built-in sequence number 2001 and the described S101 of subscriber computer top box self obtain by described S102 is [2001,2003,2005,2014,2015,2026] compare, judging that the built-in sequence number 2001 of Set Top Box self is included in target set-top box sequence number is [2001,2003,2005,2014,2015,2026] among, namely judged result is yes, continues to perform S103.
S103, current transmission class of broadcasting described in set-top box parses, obtains repairing operational order.
Concrete, described S102 judges that described built-in sequence number mates mutually with described target set-top box sequence number, then described S103 resolves described current transmission class of broadcasting, and is repaired operational order as follows:
[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
Wherein, described S103 is that the reparation operational order of making an appointment according to STB terminal and server form of packing is resolved described current transmission class of broadcasting.It is to be noted that the reparation operational order that STB terminal and server are made an appointment is packed, form is applicable to batch Set Top Box, instead of some specific subscriber computer top boxs.
S104, Set Top Box performs according to described reparation operational order and repairs operation.
Concrete, the reparation operational order according to described S103 obtains:
[Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit], described S104 performs corresponding keypress function successively: Menu(Menu key), Left(left-hand key), Left, Ok(acknowledgement key), Down(down Arrow) and, Down, Ok, 3(numerical key 3), 8(numerical key 8), 7(numerical key 7) and, Ok, Exit(ESC Escape), the time of implementation between adjacent two keypress functions is spaced apart 2 seconds.
By aforesaid operations, this built-in sequence number is that the dominant frequency point optimum configurations of the subscriber computer top box of 2001 becomes 387 by described S104, solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
In like manner, in this subscriber computer top box running, when extract in current transmission class of broadcasting carry repair operational order mark time, also by the reparation of above-mentioned S101 ~ S104 realization to subscriber computer top box, can deal with problems, be not repeated herein.
In the present embodiment, reparation operation is described with button operation, and in other embodiments, the reparation carried out operation also can comprise: software upgrading, restart resets, standby, the backstage such as to wake up and repair and operate, its processing mode is identical with above-mentioned button operation.Namely for software upgrading, restart reset, standby, the backstage such as to wake up and repair operation, the reparation that Set Top Box all can adopt above-mentioned S101 ~ S104 to realize Set Top Box, deal with problems.
The embodiment of the present invention is by obtaining and resolving the transmission class of the reparation operational order carried for repairing described Set Top Box, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Refer to Fig. 6, be the flow chart of the second embodiment of Set Top Box restorative procedure of the present invention, described method comprises:
S200, server generates the transmission class carrying and repair operational order and target set-top box sequence.
S201, server modulates the transmitting frequency of described transmission class, and broadcasts described transmission class according to described transmitting frequency circulation.
S202, the transmission class that Set Top Box Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting.If the determination result is YES, then S203 is performed; If judged result is no, then terminate.
S203, Set Top Box obtains the target set-top box sequence number associated with described reparation operational order in described current transmission class of broadcasting.
S204, the built-in sequence number of Set Top Box self and described target set-top box sequence number compare by Set Top Box, and judge whether described built-in sequence number mates with described target set-top box sequence number.If the determination result is YES, then S205 is performed; If judged result is no, then terminate.
S205, current transmission class of broadcasting described in set-top box parses, obtains repairing operational order.
S206, Set Top Box performs according to described reparation operational order and repairs operation.
The embodiment of the present invention carries out Real-Time Monitoring by the transmission class of the reparation operational order carried for repairing described Set Top Box of broadcasting that to circulate in front end to server, obtain and resolve described transmission class, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Refer to Fig. 7, for the server of Set Top Box restorative procedure of the present invention generates the flow chart carrying the transmission class repairing operational order and target set-top box sequence, described method comprises:
S301, server generates the reparation operational order for repairing described Set Top Box.
Concrete, attendant is by analyzing the problem of user's reflection: have a built-in sequence number be 2001 subscriber computer top box can program successfully under manual search to single-frequency point; But cannot under all frequencies automatic search program, the problem of judging is because the dominant frequency point optimum configurations mistake of this subscriber computer top box causes, by the main frequency point parameters of amendment subscriber computer top box can solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
Next, attendant selects arbitrarily a Set Top Box, we can be referred to as test machine top box, after this test machine top box of starting up, attendant operates this test machine top box: Menu (Menu key)->Left (left-hand key)->Left->Ok (acknowledgement key)->Down (down Arrow)->Down->Ok->3 (numerical key 3)->8 (numerical key 8)->7 (numerical key 7)->Ok->Exit (ESC Escape) in accordance with the following steps by remote controller, the time interval between adjacent key is set as 2 seconds.By aforesaid operations, the main frequency point parameters of test machine top box is modified to 387, and through the further test of attendant, when main frequency point parameters is 387, this test machine top box can automatic search program, namely proves this operation feasible.
So, described S301 is according to the aforesaid operations order of attendant and the time interval, generate the reparation operational order for repairing described Set Top Box, described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box, specific as follows:
[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
S302, server obtains the target set-top box sequence number of attendant's input, obtains the mapping relations between described target set-top box sequence number and described reparation operational order.
Concrete, attendant is through carrying out classification analysis to the problem that all users are reflected, find except the built-in sequence number subscriber computer top box that is 2001 occur cannot under all frequencies the problem of automatic search program, built-in sequence number is also had to be respectively 2003, 2005, 2014, 2015, also there is same or similar problem in 2026 subscriber computer top boxs, then described S302 obtains the following target set-top box sequence number of attendant's input: [2001, 2003, 2005, 2014, 2015, 2026], and then the mapping relations obtained between reparation operational order that described target set-top box sequence number and described generation module 11 generate are as follows:
SEQ[2001,2003,2005,2014,2015,2026]:KEY[Menu,2s,Left,2s,Left,2s,Ok,2s,Down,2s,Down,2s,Ok,2s,3,2s,8,2s,7,2s,Ok,2s,Exit]。
S303, server to be packed described mapping relations according to agreement form, forms transmission class.
Concrete, described S303 according to built-in sequence number be 2001,2003,2005,2014,2015, the subscriber computer set top box terminal of 2026 and the server form of arranging mapping relations that described S302 is obtained: SEQ [2001,2003,2005,2014,2015,2026]: KEY [Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit], pack, form transmission class.
In like manner, when attendant find that there is new user reflect that same or Similar Problems appear in its Set Top Box time, only the built-in sequence of this new subscriber computer top box need be added in target set-top box sequence number well, again obtain mapping relations, be not repeated herein.
In the present embodiment, the problem of subscriber computer top box is repaired by button operation, the generation of repairing operational order is described with button operation, in other embodiments, the problem of subscriber computer top box can also be repaired by consistency operation, namely repair operational order also can comprise: software upgrading, restart resets, standby, the backstage reparation operational order such as to wake up, its generating mode is identical with above-mentioned button operation.Namely for software upgrading, restart reset, standby, the backstage such as to wake up and repair operational order, the generation that server all can adopt above-mentioned S301 ~ S303 to realize repairing operational order.
The embodiment of the present invention is analyzed, demonstrates, solves, is sorted out the problem of user's reflection by attendant in advance, generate corresponding reparation operational order on the server, to occurring that the Set Top Box of same problem carries out the operation of batch remote repairing, the after-sales service work intelligent and high-efficiency more of Set Top Box can be made.
Refer to Fig. 8, for the Set Top Box of Set Top Box restorative procedure of the present invention performs the flow chart repairing operation according to described reparation operational order, described method comprises:
S401, Set Top Box forbids that the button request current to user responds.
Concrete, described S401 forbids that any button request current to user of this subscriber computer top box responds, no matter the button request of user is sent by remote controller or front panel.
S402, in the time interval between the sequencing of the described key information that Set Top Box comprises according to described reparation operational order, described each button and described adjacent key, performs the feature operation that described key information is corresponding, successively until repaired.
Concrete, according to reparation operational order:
[Menu, 2s, Left, 2s, Left, 2s, Ok, 2s, Down, 2s, Down, 2s, Ok, 2s, 3,2s, 8,2s, 7,2s, Ok, 2s, Exit], described S402 performs corresponding keypress function successively: Menu(Menu key), Left(left-hand key), Left(dextrad key), Ok(acknowledgement key) and, Down(down Arrow), Down, Ok, 3(numerical key 3), 8(numerical key 8), 7(numerical key 7) and, Ok, Exit(ESC Escape), the time of implementation between adjacent two keypress functions is spaced apart 2 seconds.
By aforesaid operations, this built-in sequence number is that the dominant frequency point optimum configurations of the subscriber computer top box of 2001 becomes 387 by described S402, solve this subscriber computer top box cannot under all frequencies the problem of automatic search program.
S403, Set Top Box is recovered the button request current to user and is responded.
Concrete, after completing the reparation operation to subscriber computer top box, the button request that namely described S403 recovers subscriber computer top box current to user responds, and user arbitrarily can pass through remote controller or front panel controller top box.
In the present embodiment, reparation operation is described with button operation, in other embodiments, the reparation carried out operation also can comprise: software upgrading, restart resets, standby, the backstage such as to wake up and repair and operate, its processing mode is slightly different from above-mentioned button operation.
Concrete, for software upgrading, restart reset, standby, the backstage such as to wake up and repair operation, the button request current to user responds not need described S401 to forbid, subscriber computer top box can continue the response to user key-press operation, only need to perform above-mentioned software upgrading on backstage by described S402, restart resets, standby, the backstage such as to wake up and repair and operate, realize the reparation to Set Top Box, deal with problems.
Refer to Fig. 9, be the embodiment schematic diagram of Set Top Box repair system of the present invention, described Set Top Box repair system comprises: server 01 and Set Top Box 02, wherein:
Described server 01, for generating the transmission class carrying and repair operational order and target set-top box sequence, modulates the transmitting frequency of described transmission class, and broadcasts described transmission class according to described transmitting frequency circulation;
Described Set Top Box 02, for when extract in the current transmission class of broadcasting of server 01 carry repair operational order mark time, obtain the target set-top box sequence number associated with reparation operational order in described current transmission class of broadcasting, the built-in sequence number of Set Top Box self and described target set-top box sequence number are compared, and judge whether described built-in sequence number mates with described target set-top box sequence number, when described built-in sequence number mates mutually with described target set-top box sequence number, resolve described current transmission class of broadcasting, obtain repairing operational order, perform according to described reparation operational order and repair operation.
The embodiment of the present invention is by obtaining and resolving the transmission class of the reparation operational order carried for repairing described Set Top Box, perform successively according to reparation operational order and repair operation accordingly, the remote repairing operation to the one-way set-top box at net can be realized, the manpower and materials reducing operator drop into, improve the efficiency of Set Top Box after-sales service work, improve the experience of user.
Meanwhile, server, by broadcasting the transmission class of the reparation operational order carried for repairing described Set Top Box in front end circulation, to occurring that the Set Top Box of same problem carries out the operation of batch remote repairing, can make the after-sales service work intelligent and high-efficiency more of Set Top Box.
Through the above description of the embodiments, those skilled in the art can be well understood to the mode that the present invention can add required hardware platform by software and realize, and can certainly all be implemented by hardware.Based on such understanding, what technical scheme of the present invention contributed to background technology can embody with the form of software product in whole or in part, this computer software product can be stored in storage medium, as ROM/RAM, magnetic disc, CD etc., comprising some instructions in order to make a computer equipment (can be personal computer, server, or the network equipment etc.) perform the method described in some part of each embodiment of the present invention or embodiment.
Above disclosedly be only a kind of preferred embodiment of the present invention, certainly can not limit the interest field of the present invention with this, therefore according to the equivalent variations that the claims in the present invention are done, still belong to the scope that the present invention is contained.
Claims (7)
1. a Set Top Box restorative procedure, is characterized in that, comprising:
When extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box obtain in described current transmission class of broadcasting with the target set-top box sequence number repaired operational order and associate;
The built-in sequence number of Set Top Box self and described target set-top box sequence number compare by Set Top Box, and judge whether described built-in sequence number mates with described target set-top box sequence number, namely judge whether described target set-top box sequence number comprises described built-in sequence number;
When described built-in sequence number mates mutually with described target set-top box sequence number, when namely described target set-top box sequence number comprises described built-in sequence number, current transmission class of broadcasting described in set-top box parses, obtains repairing operational order;
Set Top Box performs according to described reparation operational order and repairs operation;
Described when extract in current transmission class of broadcasting carry repair operational order mark time, Set Top Box to obtain in described current transmission class of broadcasting with before the step of repairing the target set-top box sequence number that operational order associates, and also comprises:
The transmission class that Set Top Box Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting;
At the transmission class that described Set Top Box Real-Time Monitoring server is broadcast, before judging whether to comprise in current transmission class of broadcasting the step of described reparation operational order mark, also comprise:
Server generates the transmission class carrying and repair operational order and target set-top box sequence, and this step specifically comprises:
Server generates the reparation operational order for repairing described Set Top Box, and described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box;
Server obtains the target set-top box sequence number of attendant's input, obtains the mapping relations between described target set-top box sequence number and described reparation operational order;
Server to be packed described mapping relations according to agreement form, forms transmission class.
2. the method for claim 1, is characterized in that, to pack described mapping relations, after forming the step of transmission class, also comprise at described server according to agreement form:
Server modulates the transmitting frequency of described transmission class, and broadcasts described transmission class according to described transmitting frequency circulation.
3. method as claimed in claim 2, is characterized in that, described Set Top Box performs the step of repairing operation according to described reparation operational order, comprising:
Set Top Box forbids that the button request current to user responds;
In the time interval between the sequencing of the described key information that Set Top Box comprises according to described reparation operational order, described each button and described adjacent key, perform the feature operation that described key information is corresponding successively, until repaired;
Set Top Box is recovered the button request current to user and is responded.
4. a Set Top Box, is characterized in that, comprising: acquisition module, comparison module, parsing module, reparation module, wherein:
Described acquisition module, for when extract in current transmission class of broadcasting carry repair operational order mark time, obtain in described current transmission class of broadcasting with repair the target set-top box sequence number that associates of operational order;
Described comparison module, target set-top box sequence number for the built-in sequence number of Set Top Box self and described acquisition module being obtained compares, and judge whether described built-in sequence number mates with described target set-top box sequence number, namely judge whether described target set-top box sequence number comprises described built-in sequence number;
Described parsing module, during for judging that described built-in sequence number mates mutually with described target set-top box sequence number when described comparison module, namely when described target set-top box sequence number comprises described built-in sequence number, resolve described current transmission class of broadcasting, obtain repairing operational order;
Described reparation module, the reparation operational order for obtaining according to described parsing module performs repairs operation;
Detection module, for the transmission class that Real-Time Monitoring server is broadcast, judges whether carry described reparation operational order mark in current transmission class of broadcasting.
5. Set Top Box as claimed in claim 4, it is characterized in that, described reparation module comprises: forbid unit, performance element, recovery unit, wherein:
Describedly forbid unit, for forbidding that the button request current to user responds;
Described performance element, for resolving the time interval between the key information that the reparation operational order that obtains comprises, the sequencing of each button and adjacent key according to described parsing module, perform the feature operation that described key information is corresponding successively, until repaired;
Described recovery unit, responds for recovering the button request current to user.
6. a server, is characterized in that, comprising: generation module, mapping block, packetization module and broadcast module, wherein:
Described generation module, for generating the reparation operational order for repair machine top box, described reparation operational order comprises: carry out the time interval between the key information of button reparation operation, the sequencing of each button and adjacent key to described Set Top Box;
Described mapping block, for obtaining the target set-top box sequence number of attendant's input, obtains the mapping relations between reparation operational order that described target set-top box sequence number and described generation module generate;
Described packetization module, for the mapping relations that described mapping block of packing according to agreement form obtains, forms transmission class;
Describedly broadcasting module, for modulating the transmitting frequency of the transmission class that described packetization module is formed, and broadcasting according to described transmitting frequency circulation the transmission class that described packetization module formed.
7. a Set Top Box repair system, is characterized in that, comprises server and Set Top Box, wherein:
Described server, for generating the transmission class carrying and repair operational order and target set-top box sequence, modulate the transmitting frequency of described transmission class, and broadcast described transmission class according to described transmitting frequency circulation, described reparation operational order comprises: the key information described Set Top Box being carried out to button reparation operation, the time interval between the sequencing of each button and adjacent key, the transmission class that described server generates target set-top box sequence specifically comprises: the target set-top box sequence number obtaining attendant's input, obtain the mapping relations between described target set-top box sequence number and described reparation operational order, to pack described mapping relations according to agreement form, form transmission class,
Described Set Top Box, for the transmission class that Real-Time Monitoring server is broadcast, judge in current transmission class of broadcasting, whether to carry described reparation operational order mark, when extract in current transmission class of broadcasting carry repair operational order mark time, obtain the target set-top box sequence number associated with reparation operational order in described current transmission class of broadcasting, the built-in sequence number of Set Top Box self and described target set-top box sequence number are compared, and judge whether described built-in sequence number mates with described target set-top box sequence number, namely judge whether described target set-top box sequence number comprises described built-in sequence number, when described built-in sequence number mates mutually with described target set-top box sequence number, namely when described target set-top box sequence number comprises described built-in sequence number, resolve described current transmission class of broadcasting, obtain repairing operational order, perform according to described reparation operational order and repair operation.
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| CN103384351A (en) * | 2012-05-04 | 2013-11-06 | 北京四达时代软件技术股份有限公司 | Method for guiding user to solve abnormal conditions of video-on-demand and set top box |
| CN103747336B (en) * | 2013-12-06 | 2017-03-15 | 乐视致新电子科技（天津）有限公司 | Ensure the method and device of system stability in recovery mode |
| CN105323639A (en) * | 2014-06-10 | 2016-02-10 | 中兴通讯股份有限公司 | Method, apparatus and system for repairing STB |
| CN104394464A (en) * | 2014-09-16 | 2015-03-04 | 东方有线网络有限公司 | Two-way digital television set-top box remote diagnosis system achieving method |
| CN105812879A (en) * | 2014-12-30 | 2016-07-27 | 深圳Tcl数字技术有限公司 | Method of automatically debugging display terminal, terminal, server, and system |
| CN105357547A (en) * | 2015-11-05 | 2016-02-24 | 深圳市茁壮网络股份有限公司 | Set top box control method and device |
| CN105357550A (en) * | 2015-12-09 | 2016-02-24 | 福建新大陆通信科技股份有限公司 | Method and system for remotely controlling set top box based on broadcast television network |
| CN105578283A (en) * | 2015-12-21 | 2016-05-11 | 福建新大陆通信科技股份有限公司 | Method and system for accurately controlling set top box terminal |
| CN105978758B (en) * | 2016-06-23 | 2019-01-04 | 深圳创维数字技术有限公司 | A kind of the VOIP test method and system of set-top box |
| CN107948745A (en) * | 2017-12-04 | 2018-04-20 | 常州浩瀚万康纳米材料有限公司 | Intelligent set top box |
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