CN102300238A - Client perception system and method for broadband network - Google Patents
Client perception system and method for broadband network Download PDFInfo
- Publication number
- CN102300238A CN102300238A CN2011102584511A CN201110258451A CN102300238A CN 102300238 A CN102300238 A CN 102300238A CN 2011102584511 A CN2011102584511 A CN 2011102584511A CN 201110258451 A CN201110258451 A CN 201110258451A CN 102300238 A CN102300238 A CN 102300238A
- Authority
- CN
- China
- Prior art keywords
- test
- appraisal
- module
- service
- appraisal module
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Abstract
The invention discloses a client perception system and a client perception method for a broadband network. The system comprises a broadband network quality perception system and a broadband network service perception system, wherein each of the broadband network quality perception system and the broadband network service perception system comprises a plurality of perception devices; each perception device comprises a plurality of assessment device; and each assessment device comprises a plurality of assessment modules. An assessment method comprises the following steps of: setting weighting coefficient respectively; multiplying corresponding coefficients by scores of each secondary index belonging to the same primary index, and adding products to obtain a score of the primary index; multiplying the corresponding weighting coefficients by the scores of each primary index belonging to the same dimension, and adding products to obtain a score of the dimension; and multiplying the corresponding weighting coefficients by the scores of each dimension, and adding products to obtain a network client perception value. By the system and the method, perception assessment is divided into a plurality of dimensions, the dimensions are detailed into a plurality of primary indexes, and the primary indexes are further detailed into a plurality of secondary indexes for comprehensive assessment, so the comprehensive, objective and accurately quantitative description and assessment over client perception are realized, and the real perception of a user can be reflected.
Description
Technical field
The present invention relates to a kind of broadband network perception client's system and method.
Background technology
In today of broadband network Service Market high speed development, increasingly competitive, under the market environment that becomes increasingly complex, on the basis of lifting self network operation and service quality, the perceptibility that promotes network client becomes the more and more important factor of operator's competitiveness that influences, the satisfaction that improves the user becomes and reduces churn rate, retains its competitive edge and fight for the first-chair key link in future market, and the evaluation and test of client perception degree is just seemed more and more important.The client perception degree directly influences client's satisfaction, and client's satisfaction has determined client's loyalty again to a certain extent, and evaluation and test client's perceptibility can be understood current client's satisfaction, helps to find to promote the chance of product or service level; From client's opinions and suggestions, understand the not enough of enterprise product or service and seek the method that the solution client is discontented with, for the manager offers suggestions; Enterprise can determine the potential obstacle that comes into the market by client perception degree information, and prediction investment repayment, the expectation place of accurately finding the market cutting point just not satisfy client finally promote client's perceptibility, promote profit level and enterprise competitiveness.
The telecom client perceptibility depends primarily on following factor: broadband network, rate, hotline service, business hall service and customer manager's service.Broadband network client perception degree mainly comprises the perception of broadband network price, broad band network quality perception, broadband network services perception and the perception of broadband network brand, and the broad band network quality perception becomes wherein the also the most key hard component in basis the most.
Existing network client perceptibility evaluation and test is based on the KPI(Key Performance Indicator mostly) to analyze, the KPI analytical system is obtained the user mode and the operation maintenance data of network from the webserver, these data are analyzed computing, the assessment network quality.Though this method can be analyzed broad band network quality and failure cause more objective, exactly, but this KPI analytical system is from the angle of network side the Internet resources quality to be analyzed and described, and can not describe client's sense of reality in actual use all sidedly.In order to address this problem, adopt manual research, statistics and test phase at the test of user's perception more, the tester uses broadband network to carry out field test, the visual perception network quality, with this as the assessment foundation, but this method can only visual perception, can not specifically quantize, and therefore evaluation and test is objective inadequately also not accurate enough really.
Summary of the invention
The objective of the invention is to solve existing broadband network perception client's deficiency, a kind of novel broadband network perception client's system and method is provided, overcomes that traditional KPI analytical system can not be described the shortcoming of client's sense of reality in actual use and existing manual research client perception degree is objective inadequately, shortcoming such as accurate inadequately comprehensively.
The objective of the invention is to be achieved through the following technical solutions: broadband network perception client's system, it comprises broad band network quality sensory perceptual system and broadband network services sensory perceptual system, described broad band network quality sensory perceptual system comprise at least a high speed sexuality know device, fail safe sensing device, convenience sensing device, one can manage sexuality and know device and a stable sensing device, wherein, the high speed sexuality knows that device comprises user rate test and appraisal device and terminal message forwarding test and appraisal device; The fail safe sensing device comprises that access to netwoks security evaluation device, user side interface security evaluation device, user side land security evaluation device and device security test and appraisal device; The convenience sensing device comprises WLAN performance measuring and evaluating device, kind of interface test and appraisal device and convenient test and appraisal device is installed; Can manage sexuality and know that device comprises webmaster registration test and appraisal device and remote upgrade test and appraisal device; The stability sensing device comprises the test and appraisal device that goes offline unusually, packet loss test and appraisal device and service configuration information correctness test and appraisal device;
Described broadband network services sensory perceptual system comprises a brand image sensing device at least, a fastext is opened sensing device, a good service ensures sensing device and a customer retention sensing device, wherein, the brand image sensing device comprises product brand test and appraisal device and service brand test and appraisal device, fastext is opened sensing device and is comprised service fulfillment differentiated service test and appraisal device, promptly drive promptly logical test and appraisal device and service fulfillment good service test and appraisal device, good service ensures that sensing device comprises service guarantee differentiated service test and appraisal device, obstacle is replied test and appraisal device and service guarantee good service test and appraisal device fast, and the customer retention sensing device comprises value analysis test and appraisal device, from net investigation test and appraisal device and strategical reajustment test and appraisal device.
User rate test and appraisal device of the present invention comprises user rate test and appraisal module, and the terminal message is transmitted the test and appraisal device and comprised terminal message forwarding time delay test and appraisal module; Access to netwoks security evaluation device comprises access to netwoks safe condition test and appraisal module, user side interface security evaluation device comprises user side interface safe condition test and appraisal module, user side lands the security evaluation device and comprises that user side lands safe condition test and appraisal module, and device security test and appraisal device comprises device security state test and appraisal module; WLAN performance measuring and evaluating device comprises wireless coverage test and appraisal module and receiving sensitivity test and appraisal module, and kind of interface test and appraisal device comprises kind of interface diversity test and appraisal module, convenient test and appraisal device is installed is comprised the convenient test and appraisal module of installation and to conduction the test and appraisal module is installed; Webmaster registration test and appraisal device comprises that webmaster registers power test and appraisal module, and remote upgrade test and appraisal device comprises existing network remote upgrade success rate test and appraisal module; Unusually the test and appraisal device that goes offline comprises transmission state test and appraisal module, the MTBF module of testing and assessing, continuous operation duration test and appraisal module, start operation duration test and appraisal module, initialization duration test and appraisal module, DSL line quality test and appraisal module, the DSL port reconnects number of times test and appraisal module, up LAN port connection status test and appraisal module, ONU login state test and appraisal module, PPP connection status test and appraisal module, uplink service channel type test and appraisal module, descending LAN port status test and appraisal module, wave point connection status test and appraisal module, each state time test and appraisal module of PPP on-line time test and appraisal module and DHCP, packet loss test and appraisal device comprises Ping Test packet loss test and appraisal module and F5 loopback packet loss test and appraisal module, and service configuration information correctness test and appraisal device comprises VoIP business configuration parameter evaluation module, business of networking configuration parameter test and appraisal module and IPTV business configuration parameter evaluation module.
User rate test and appraisal device comprises user rate test and appraisal module, is used to evaluate and test in fact downlink throughput capacity of user; The terminal message is transmitted the test and appraisal device and is comprised terminal message forwarding time delay test and appraisal module, is used to evaluate and test message and transmits the time delay that the back produces by terminal.
Access to netwoks security evaluation device comprises access to netwoks safe condition test and appraisal module, is used to evaluate and test user data filtration, head of a family's control; User side interface security evaluation device comprises user side interface safe condition test and appraisal module, is used to evaluate and test 802.1X, the WLAN access security; User side lands the security evaluation device and comprises that user side lands safe condition test and appraisal module, is used to evaluate and test that user side lands, telecommunications is safeguarded number of the account, the customer service number of the account; Device security test and appraisal device comprises device security state test and appraisal module, is used to evaluate and test it and whether meets YD/T 965-1998.
WLAN performance measuring and evaluating device comprises wireless coverage test and appraisal module and receiving sensitivity test and appraisal module, and wireless coverage test and appraisal module is used to evaluate and test the WLAN transmitting power, and receiving sensitivity test and appraisal module is used to evaluate and test the receiving sensitivity of WLAN; Kind of interface test and appraisal device comprises kind of interface diversity test and appraisal module, is used for evaluation and test and whether has flexile interface, makes things convenient for the user to insert; Convenient test and appraisal device is installed is comprised and convenient test and appraisal module is installed and the test and appraisal module is installed, convenient test and appraisal module is installed is used for evaluation and test and installs conveniently, be easy to various mounting meanss to conduction, comprise extension on the wall, vertical; To conduction install the test and appraisal module be used for evaluation and test possess foolproof, to the self-service installation of conduction CD.
Webmaster registration test and appraisal device comprises that webmaster registers power test and appraisal module, is used to evaluate and test the ratio that regulation zone and success is registered at webmaster in the time limit number of terminals account for total number of terminals.Remote upgrade test and appraisal device comprises existing network remote upgrade success rate test and appraisal module, is used to evaluate and test the ratio that regulation number of terminals regional and interior remote upgrade success of time limit accounts for total number of terminals.
Unusually the test and appraisal device that goes offline comprises transmission state test and appraisal module, the MTBF module of testing and assessing, continuous operation duration test and appraisal module, start operation duration test and appraisal module, initialization duration test and appraisal module, DSL line quality test and appraisal module, the DSL port reconnects number of times test and appraisal module, up LAN port connection status test and appraisal module, ONU login state test and appraisal module, PPP connection status test and appraisal module, uplink service channel type test and appraisal module, descending LAN port status test and appraisal module, wave point connection status test and appraisal module, each state time test and appraisal module of PPP on-line time test and appraisal module and DHCP, transmission state test and appraisal module is used for evaluation and test and inserts transmission medium interruption (physical layer), MTBF test and appraisal module is used to evaluate and test the mean free error time (physical layer), continuous operation duration test and appraisal module is used to evaluate and test continuous operation duration (physical layer), start operation duration test and appraisal module is used to evaluate and test actual motion duration behind the starting up of terminal, initialization duration test and appraisal module is used to evaluate and test the actual duration of terminal initialization, DSL line quality test and appraisal module is used to evaluate and test DSL line quality (link layer), the DSL port reconnects number of times test and appraisal module and is used to evaluate and test up DSL port and reconnects number of times (link layer), up LAN port connection status test and appraisal module is used to evaluate and test up LAN port and whether connects (link layer), ONU login state test and appraisal module is used to evaluate and test the PON mode: ONU login state (link layer), PPP connection status test and appraisal module is used to evaluate and test each stage connection status of PPP, uplink service channel type test and appraisal module is used to evaluate and test uplink service channel type (link layer), descending LAN port status test and appraisal module is used to evaluate and test descending LAN port and whether connects (link layer), wave point connection status test and appraisal module is used to evaluate and test wave point connection status (link layer), PPP on-line time test and appraisal module is used to evaluate and test the PPP on-line time and (connects duration, reason for the last time goes offline), DHCP each test and appraisal module is used to evaluate and test each state time of DHCP (network layer and more than) state time; Packet loss test and appraisal device comprises Ping Test packet loss test and appraisal module and F5 loopback packet loss test and appraisal module, and Ping Test packet loss test and appraisal module is used to evaluate and test the Ping Test packet loss, and F5 loopback packet loss test and appraisal module is used to evaluate and test DSL terminal F5 loopback packet loss; Service configuration information correctness test and appraisal device comprises VoIP business configuration parameter evaluation module, business of networking configuration parameter test and appraisal module and IPTV business configuration parameter evaluation module, VoIP business configuration parameter evaluation module is used to evaluate and test VoIP business configuration parameter correctness, business of networking configuration parameter test and appraisal module is used to evaluate and test business of networking configuration parameter correctness, and IPTV business configuration parameter evaluation module is used to evaluate and test IPTV business configuration parameter correctness.
Product brand test and appraisal device of the present invention comprises cost performance test and appraisal module, product function test and appraisal module, product quality test and appraisal module and product differentiation test and appraisal module, service brand test and appraisal device comprises service quality test and appraisal module and service ability test and appraisal module, service fulfillment differentiated service test and appraisal device comprises resource differentiation test and appraisal module and flow process differentiation, promptly drive promptly logical test and appraisal device and comprise the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, service fulfillment good service test and appraisal device comprises punctual service test and appraisal module and transparent procedures test and appraisal module, service guarantee differentiated service test and appraisal device comprises guarantee differentiation test and appraisal module and service differentiation test and appraisal module, obstacle is replied the test and appraisal device fast and is comprised the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, good service test and appraisal device comprises punctual service test and appraisal module, transparent procedures test and appraisal module, Self-Service test and appraisal module and customer care test and appraisal module, strategical reajustment test and appraisal device comprises product strategy test and appraisal module, marketing strategy test and appraisal module, service strategy test and appraisal module and network test and appraisal module.
Broadband network perception client's method, it may further comprise the steps:
(1) network client perceived quality index assessment models is divided into some dimensions;
(2) each dimension is refined as some first class index;
(3) each first class index is refined as some two-level index;
(4) weight coefficient of two-level index, first class index and dimension is set respectively;
(5) every two-level index score that will belong to same first class index multiply by corresponding weight coefficient, and addition obtains this first class index score;
(6) every first class index score that will belong to same dimension multiply by corresponding weight coefficient, and addition obtains the score of this dimension;
(7) score with every dimension multiply by corresponding weight coefficient, and addition obtains network client perceptibility value.
The invention has the beneficial effects as follows: the evaluating system of client perception degree is divided into some dimensions, dimension is refined as is refined as some two-level index again behind some first class index and evaluates and tests comprehensively, realize description and evaluation and test comprehensive, objective to the client perception degree, accurate quantification, can react user's true perception.
Description of drawings
Fig. 1 is perception client's of the present invention system configuration schematic diagram
Fig. 2 is perception client's of the present invention method flow diagram.
Embodiment
Further describe technical scheme of the present invention below in conjunction with embodiment: broadband network perception client's system, it comprises broad band network quality sensory perceptual system and broadband network services sensory perceptual system, described broad band network quality sensory perceptual system comprise at least a high speed sexuality know device, fail safe sensing device, convenience sensing device, one can manage sexuality and know device and a stable sensing device, wherein, the high speed sexuality knows that device comprises user rate test and appraisal device and terminal message forwarding test and appraisal device; The fail safe sensing device comprises that access to netwoks security evaluation device, user side interface security evaluation device, user side land security evaluation device and device security test and appraisal device; The convenience sensing device comprises WLAN performance measuring and evaluating device, kind of interface test and appraisal device and convenient test and appraisal device is installed; Can manage sexuality and know that device comprises webmaster registration test and appraisal device and remote upgrade test and appraisal device; The stability sensing device comprises the test and appraisal device that goes offline unusually, packet loss test and appraisal device and service configuration information correctness test and appraisal device; The broadband network services sensory perceptual system comprises a brand image sensing device at least, a fastext is opened sensing device, a good service ensures sensing device and a customer retention sensing device, wherein, the brand image sensing device comprises product brand test and appraisal device and service brand test and appraisal device, fastext is opened sensing device and is comprised service fulfillment differentiated service test and appraisal device, promptly drive promptly logical test and appraisal device and service fulfillment good service test and appraisal device, good service ensures that sensing device comprises service guarantee differentiated service test and appraisal device, obstacle is replied test and appraisal device and service guarantee good service test and appraisal device fast, and the customer retention sensing device comprises value analysis test and appraisal device, from net investigation test and appraisal device and strategical reajustment test and appraisal device.
User rate test and appraisal device comprises user rate test and appraisal module, and the terminal message is transmitted the test and appraisal device and comprised terminal message forwarding time delay test and appraisal module; Access to netwoks security evaluation device comprises access to netwoks safe condition test and appraisal module, user side interface security evaluation device comprises user side interface safe condition test and appraisal module, user side lands the security evaluation device and comprises that user side lands safe condition test and appraisal module, and device security test and appraisal device comprises device security state test and appraisal module; WLAN performance measuring and evaluating device comprises wireless coverage test and appraisal module and receiving sensitivity test and appraisal module, and kind of interface test and appraisal device comprises kind of interface diversity test and appraisal module, convenient test and appraisal device is installed is comprised the convenient test and appraisal module of installation and to conduction the test and appraisal module is installed; Webmaster registration test and appraisal device comprises that webmaster registers power test and appraisal module, and remote upgrade test and appraisal device comprises existing network remote upgrade success rate test and appraisal module; Unusually the test and appraisal device that goes offline comprises transmission state test and appraisal module, the MTBF module of testing and assessing, continuous operation duration test and appraisal module, start operation duration test and appraisal module, initialization duration test and appraisal module, DSL line quality test and appraisal module, the DSL port reconnects number of times test and appraisal module, up LAN port connection status test and appraisal module, ONU login state test and appraisal module, PPP connection status test and appraisal module, uplink service channel type test and appraisal module, descending LAN port status test and appraisal module, wave point connection status test and appraisal module, each state time test and appraisal module of PPP on-line time test and appraisal module and DHCP, packet loss test and appraisal device comprises Ping Test packet loss test and appraisal module and F5 loopback packet loss test and appraisal module, and service configuration information correctness test and appraisal device comprises VoIP business configuration parameter evaluation module, business of networking configuration parameter test and appraisal module and IPTV business configuration parameter evaluation module.
User rate test and appraisal device comprises user rate test and appraisal module, is used to evaluate and test in fact downlink throughput capacity of user; The terminal message is transmitted the test and appraisal device and is comprised terminal message forwarding time delay test and appraisal module, is used to evaluate and test message and transmits the time delay that the back produces by terminal.
Access to netwoks security evaluation device comprises access to netwoks safe condition test and appraisal module, is used to evaluate and test user data filtration, head of a family's control; User side interface security evaluation device comprises user side interface safe condition test and appraisal module, is used to evaluate and test 802.1X, the WLAN access security; User side lands the security evaluation device and comprises that user side lands safe condition test and appraisal module, is used to evaluate and test that user side lands, telecommunications is safeguarded number of the account, the customer service number of the account; Device security test and appraisal device comprises device security state test and appraisal module, is used to evaluate and test it and whether meets YD/T 965-1998.
WLAN performance measuring and evaluating device comprises wireless coverage test and appraisal module and receiving sensitivity test and appraisal module, and wireless coverage test and appraisal module is used to evaluate and test the WLAN transmitting power, and receiving sensitivity test and appraisal module is used to evaluate and test the receiving sensitivity of WLAN; Kind of interface test and appraisal device comprises kind of interface diversity test and appraisal module, is used for evaluation and test and whether has flexile interface, makes things convenient for the user to insert; Convenient test and appraisal device is installed is comprised and convenient test and appraisal module is installed and the test and appraisal module is installed, convenient test and appraisal module is installed is used for evaluation and test and installs conveniently, be easy to various mounting meanss to conduction, comprise extension on the wall, vertical; To conduction install the test and appraisal module be used for evaluation and test possess foolproof, to the self-service installation of conduction CD.
Webmaster registration test and appraisal device comprises that webmaster registers power test and appraisal module, is used to evaluate and test the ratio that regulation zone and success is registered at webmaster in the time limit number of terminals account for total number of terminals.Remote upgrade test and appraisal device comprises existing network remote upgrade success rate test and appraisal module, is used to evaluate and test the ratio that regulation number of terminals regional and interior remote upgrade success of time limit accounts for total number of terminals.
Unusually the test and appraisal device that goes offline comprises transmission state test and appraisal module, the MTBF module of testing and assessing, continuous operation duration test and appraisal module, start operation duration test and appraisal module, initialization duration test and appraisal module, DSL line quality test and appraisal module, the DSL port reconnects number of times test and appraisal module, up LAN port connection status test and appraisal module, ONU login state test and appraisal module, PPP connection status test and appraisal module, uplink service channel type test and appraisal module, descending LAN port status test and appraisal module, wave point connection status test and appraisal module, each state time test and appraisal module of PPP on-line time test and appraisal module and DHCP, transmission state test and appraisal module is used for evaluation and test and inserts transmission medium interruption (physical layer), MTBF test and appraisal module is used to evaluate and test the mean free error time (physical layer), continuous operation duration test and appraisal module is used to evaluate and test continuous operation duration (physical layer), start operation duration test and appraisal module is used to evaluate and test actual motion duration behind the starting up of terminal, initialization duration test and appraisal module is used to evaluate and test the actual duration of terminal initialization, DSL line quality test and appraisal module is used to evaluate and test DSL line quality (link layer), the DSL port reconnects number of times test and appraisal module and is used to evaluate and test up DSL port and reconnects number of times (link layer), up LAN port connection status test and appraisal module is used to evaluate and test up LAN port and whether connects (link layer), ONU login state test and appraisal module is used to evaluate and test the PON mode: ONU login state (link layer), PPP connection status test and appraisal module is used to evaluate and test each stage connection status of PPP, uplink service channel type test and appraisal module is used to evaluate and test uplink service channel type (link layer), descending LAN port status test and appraisal module is used to evaluate and test descending LAN port and whether connects (link layer), wave point connection status test and appraisal module is used to evaluate and test wave point connection status (link layer), PPP on-line time test and appraisal module is used to evaluate and test the PPP on-line time and (connects duration, reason for the last time goes offline), DHCP each test and appraisal module is used to evaluate and test each state time of DHCP (network layer and more than) state time; Packet loss test and appraisal device comprises Ping Test packet loss test and appraisal module and F5 loopback packet loss test and appraisal module, and Ping Test packet loss test and appraisal module is used to evaluate and test the Ping Test packet loss, and F5 loopback packet loss test and appraisal module is used to evaluate and test DSL terminal F5 loopback packet loss; Service configuration information correctness test and appraisal device comprises VoIP business configuration parameter evaluation module, business of networking configuration parameter test and appraisal module and IPTV business configuration parameter evaluation module, VoIP business configuration parameter evaluation module is used to evaluate and test VoIP business configuration parameter correctness, business of networking configuration parameter test and appraisal module is used to evaluate and test business of networking configuration parameter correctness, and IPTV business configuration parameter evaluation module is used to evaluate and test IPTV business configuration parameter correctness.
Product brand test and appraisal device comprises cost performance test and appraisal module, product function test and appraisal module, product quality test and appraisal module and product differentiation test and appraisal module, service brand test and appraisal device comprises service quality test and appraisal module and service ability test and appraisal module, service fulfillment differentiated service test and appraisal device comprises resource differentiation test and appraisal module and flow process differentiation, promptly drive promptly logical test and appraisal device and comprise the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, service fulfillment good service test and appraisal device comprises punctual service test and appraisal module and transparent procedures test and appraisal module, service guarantee differentiated service test and appraisal device comprises guarantee differentiation test and appraisal module and service differentiation test and appraisal module, obstacle is replied the test and appraisal device fast and is comprised the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, good service test and appraisal device comprises punctual service test and appraisal module, transparent procedures test and appraisal module, Self-Service test and appraisal module and customer care test and appraisal module, strategical reajustment test and appraisal device comprises product strategy test and appraisal module, marketing strategy test and appraisal module, service strategy test and appraisal module and network test and appraisal module.
Broadband network perception client's method, it may further comprise the steps:
(1) network client perceived quality index assessment models is divided into some dimensions;
(2) each dimension is refined as some first class index;
(3) each first class index is refined as some two-level index;
(4) weight coefficient of two-level index, first class index and dimension is set respectively;
(5) every two-level index score that will belong to same first class index multiply by corresponding weight coefficient, and addition obtains this first class index score;
(6) every first class index score that will belong to same dimension multiply by corresponding weight coefficient, and addition obtains the score of this dimension;
(7) score with every dimension multiply by corresponding weight coefficient, and addition obtains network client perceptibility value.
Claims (4)
1. broadband network perception client's system, it is characterized in that: it comprises broad band network quality sensory perceptual system and broadband network services sensory perceptual system, described broad band network quality sensory perceptual system comprise at least a high speed sexuality know device, fail safe sensing device, convenience sensing device, one can manage sexuality and know device and a stable sensing device, wherein, the high speed sexuality knows that device comprises user rate test and appraisal device and terminal message forwarding test and appraisal device; The fail safe sensing device comprises that access to netwoks security evaluation device, user side interface security evaluation device, user side land security evaluation device and device security test and appraisal device; The convenience sensing device comprises WLAN performance measuring and evaluating device, kind of interface test and appraisal device and convenient test and appraisal device is installed; Can manage sexuality and know that device comprises webmaster registration test and appraisal device and remote upgrade test and appraisal device; The stability sensing device comprises the test and appraisal device that goes offline unusually, packet loss test and appraisal device and service configuration information correctness test and appraisal device;
Described broadband network services sensory perceptual system comprises a brand image sensing device at least, a fastext is opened sensing device, a good service ensures sensing device and a customer retention sensing device, wherein, the brand image sensing device comprises product brand test and appraisal device and service brand test and appraisal device, fastext is opened sensing device and is comprised service fulfillment differentiated service test and appraisal device, promptly drive promptly logical test and appraisal device and service fulfillment good service test and appraisal device, good service ensures that sensing device comprises service guarantee differentiated service test and appraisal device, obstacle is replied test and appraisal device and service guarantee good service test and appraisal device fast, and the customer retention sensing device comprises value analysis test and appraisal device, from net investigation test and appraisal device and strategical reajustment test and appraisal device.
2. broadband network perception client's according to claim 1 system, it is characterized in that: the described test and appraisal device that goes offline unusually comprises transmission state test and appraisal module, the MTBF module of testing and assessing, continuous operation duration test and appraisal module, start operation duration test and appraisal module, initialization duration test and appraisal module, DSL line quality test and appraisal module, the DSL port reconnects number of times test and appraisal module, up LAN port connection status test and appraisal module, ONU login state test and appraisal module, PPP connection status test and appraisal module, uplink service channel type test and appraisal module, descending LAN port status test and appraisal module, wave point connection status test and appraisal module, each state time test and appraisal module of PPP on-line time test and appraisal module and DHCP, packet loss test and appraisal device comprises Ping Test packet loss test and appraisal module and F5 loopback packet loss test and appraisal module, and service configuration information correctness test and appraisal device comprises VoIP business configuration parameter evaluation module, business of networking configuration parameter test and appraisal module and IPTV business configuration parameter evaluation module.
3. broadband network perception client's according to claim 1 system, it is characterized in that: described product brand test and appraisal device comprises cost performance test and appraisal module, product function test and appraisal module, product quality test and appraisal module and product differentiation test and appraisal module, service brand test and appraisal device comprises service quality test and appraisal module and service ability test and appraisal module, service fulfillment differentiated service test and appraisal device comprises resource differentiation test and appraisal module and flow process differentiation, promptly drive promptly logical test and appraisal device and comprise the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, service fulfillment good service test and appraisal device comprises punctual service test and appraisal module and transparent procedures test and appraisal module, service guarantee differentiated service test and appraisal device comprises guarantee differentiation test and appraisal module and service differentiation test and appraisal module, obstacle is replied the test and appraisal device fast and is comprised the unimpeded test and appraisal module of flow process, process management and control test and appraisal module, abnormality processing test and appraisal module and the data module of accurately testing and assessing, good service test and appraisal device comprises punctual service test and appraisal module, transparent procedures test and appraisal module, Self-Service test and appraisal module and customer care test and appraisal module, strategical reajustment test and appraisal device comprises product strategy test and appraisal module, marketing strategy test and appraisal module, service strategy test and appraisal module and network test and appraisal module.
4. broadband network perception client's method, it is characterized in that: it may further comprise the steps:
(1) network client perceived quality index assessment models is divided into some dimensions;
(2) each dimension is refined as some first class index;
(3) each first class index is refined as some two-level index;
(4) weight coefficient of two-level index, first class index and dimension is set respectively;
(5) every two-level index score that will belong to same first class index multiply by corresponding weight coefficient, and addition obtains this first class index score;
(6) every first class index score that will belong to same dimension multiply by corresponding weight coefficient, and addition obtains the score of this dimension;
(7) score with every dimension multiply by corresponding weight coefficient, and addition obtains network client perceptibility value.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011102584511A CN102300238A (en) | 2011-09-02 | 2011-09-02 | Client perception system and method for broadband network |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011102584511A CN102300238A (en) | 2011-09-02 | 2011-09-02 | Client perception system and method for broadband network |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102300238A true CN102300238A (en) | 2011-12-28 |
Family
ID=45360333
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011102584511A Pending CN102300238A (en) | 2011-09-02 | 2011-09-02 | Client perception system and method for broadband network |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102300238A (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104159101A (en) * | 2013-07-24 | 2014-11-19 | 广州银禾网络通信有限公司 | Video testing method of mobile Internet |
| CN104640125A (en) * | 2013-11-08 | 2015-05-20 | 中国移动通信集团浙江有限公司 | Method and device for assessing quality of WLAN (wireless local area network) business |
| CN106789283A (en) * | 2016-12-28 | 2017-05-31 | 成都网丁科技有限公司 | A kind of Internet service quality perceives analysis system |
| CN107124321A (en) * | 2017-07-10 | 2017-09-01 | 山东浪潮商用系统有限公司 | A kind of network operation condition predicting model based on big data |
| CN107786994A (en) * | 2016-08-26 | 2018-03-09 | 卓望数码技术（深圳）有限公司 | The user of end-to-end wireless traffic perceives matter difference analysis method and system |
| CN111314804A (en) * | 2020-02-14 | 2020-06-19 | 河南省信息咨询设计研究有限公司 | Broadband user perception evaluation method |
| CN112751710A (en) * | 2020-12-30 | 2021-05-04 | 科大国创云网科技有限公司 | Broadband user quality difference scaling method and system |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6912568B1 (en) * | 1999-07-27 | 2005-06-28 | Hitachi, Ltd. | Service management system |
| CN102149119A (en) * | 2011-04-27 | 2011-08-10 | 浪潮通信信息系统有限公司 | Speech service quality end-to-end analyzing method |
-
2011
- 2011-09-02 CN CN2011102584511A patent/CN102300238A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6912568B1 (en) * | 1999-07-27 | 2005-06-28 | Hitachi, Ltd. | Service management system |
| CN102149119A (en) * | 2011-04-27 | 2011-08-10 | 浪潮通信信息系统有限公司 | Speech service quality end-to-end analyzing method |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104159101A (en) * | 2013-07-24 | 2014-11-19 | 广州银禾网络通信有限公司 | Video testing method of mobile Internet |
| CN104640125A (en) * | 2013-11-08 | 2015-05-20 | 中国移动通信集团浙江有限公司 | Method and device for assessing quality of WLAN (wireless local area network) business |
| CN104640125B (en) * | 2013-11-08 | 2018-01-30 | 中国移动通信集团浙江有限公司 | A kind of method and apparatus of the quality of assessment WLAN business |
| CN107786994A (en) * | 2016-08-26 | 2018-03-09 | 卓望数码技术（深圳）有限公司 | The user of end-to-end wireless traffic perceives matter difference analysis method and system |
| CN107786994B (en) * | 2016-08-26 | 2021-01-12 | 卓望数码技术（深圳）有限公司 | User perception quality difference analysis method and system for end-to-end wireless service |
| CN106789283A (en) * | 2016-12-28 | 2017-05-31 | 成都网丁科技有限公司 | A kind of Internet service quality perceives analysis system |
| CN107124321A (en) * | 2017-07-10 | 2017-09-01 | 山东浪潮商用系统有限公司 | A kind of network operation condition predicting model based on big data |
| CN111314804A (en) * | 2020-02-14 | 2020-06-19 | 河南省信息咨询设计研究有限公司 | Broadband user perception evaluation method |
| CN112751710A (en) * | 2020-12-30 | 2021-05-04 | 科大国创云网科技有限公司 | Broadband user quality difference scaling method and system |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102300238A (en) | Client perception system and method for broadband network | |
| US11831536B2 (en) | Method and system for using a downloadable agent for a communication system, device, or link | |
| Bauer et al. | Understanding broadband speed measurements | |
| CN103686813B (en) | Device and method for testing automatic switching stability of wireless AP (access point) channel | |
| CN103686815A (en) | System and method for analyzing user experience failure based on call ticket association analysis | |
| EP3694149B1 (en) | Network quality determining method and apparatus | |
| CN107733705A (en) | A kind of user experience quality assessment models method for building up and equipment | |
| CN105471620A (en) | Broadband intelligent terminal embedded network analysis and diagnosis device and method thereof | |
| US20220131782A1 (en) | Method and Apparatus for Providing Network Experience Testing | |
| WO2014127051A1 (en) | Churn prediction in a broadband network | |
| CN105306246A (en) | Method, device and server for automatic answering of network complaints | |
| Oršolić et al. | In-network qoe and kpi monitoring of mobile youtube traffic: Insights for encrypted ios flows | |
| EP3190714B1 (en) | Method and apparatus for acquiring channel transmission characteristics | |
| CN103139004A (en) | Method and system for simulating network bandwidth by using network rate-limiting tool | |
| Kim et al. | A study of slice-aware service assurance for network function virtualization | |
| CN103024767A (en) | Mobile communication service end-to-end performance evaluation method and system | |
| EP2645631A2 (en) | A method and a system for automating an enterprise network optimization | |
| CN116546534A (en) | Remote ESIM card data air operation and maintenance method | |
| Gokcesu et al. | QoE evaluation in adaptive streaming: enhanced MDT with deep learning | |
| EP3337220B1 (en) | A system for evaluating performance of a wireless access point | |
| CN104767628A (en) | User experience quality evaluating method and device | |
| CN110149251A (en) | A kind of access net quality evaluation system | |
| KR20080113519A (en) | Method and system for measuring quality of wireless network | |
| Xu et al. | A three-layer distributed measurement system for cloud service network | |
| Bennett | You Get What You Measure: Internet Performance Measurement as a Policy Tool |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20111228 |