CN102289728A - Service evaluating device - Google Patents
Service evaluating device Download PDFInfo
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- CN102289728A CN102289728A CN 201110173839 CN201110173839A CN102289728A CN 102289728 A CN102289728 A CN 102289728A CN 201110173839 CN201110173839 CN 201110173839 CN 201110173839 A CN201110173839 A CN 201110173839A CN 102289728 A CN102289728 A CN 102289728A
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Abstract
The invention discloses a service evaluating device, which comprises a power supply module for supplying power to a system and a processor connected with the power supply module, wherein the processor is communicated with a host computer through a communication module; and the processor is further connected with a voice module for outputting voice information which can be used for providing prompting information for customers, an information acquiring module for acquiring evaluation information fed back by customers and a service personnel information display module for displaying service personnel information. The service evaluating device can be controlled by a singlechip, and has a simple structure, low cost and various complete functions.
Description
Technical field:
The present invention relates to a kind of evaluator, the evaluator that special design is estimated service process.
Technical background:
Existing evaluator is applied to various service industries, when the attendant of service organization finishes a kind of service to client, the attendant can ask client that its service level is estimated, so that service organization in time adjusts oneself service strategy according to client's reaction, improve the quality of product or service.And existing evaluator exists serviceable life short, complex structure, drawback such as cost is higher.
Summary of the invention:
Fundamental purpose of the present invention is, overcomes many drawbacks that existing evaluator exists, and a kind of new service evaluation device is provided, and is applicable to various service industries.The invention provides a kind of service evaluation device, this evaluator is included as the power module of system's power supply, and the processor that is connected with power module,
Described processor is connected with host computer by communication module and realizes communicating by letter;
Described processor also is connected with voice module output voice messaging;
Described processor also is connected with the evaluation information that information acquisition module is used to gather client's feedback;
Described processor also is connected with attendant's information display module and shows attendant's information.
Aforesaid service evaluation device is characterized in that described communication module is that RS232 changes RS485 communication.
Aforesaid service evaluation device is characterized in that the described information acquisition module that is used to gather client's feedback information is the physical button input.
Aforesaid service evaluation device is characterized in that the described information acquisition module that is used to gather client's feedback information is the touch control liquid crystal panel input.
Aforesaid service evaluation device is characterized in that described information acquisition module is the light sensing input.
Aforesaid service evaluation device is characterized in that described attendant's information display module is that the LCD screen shows.
Aforesaid service evaluation device is characterized in that described attendant's information display module is a diode displaying.
Aforesaid service evaluation device is characterized in that described processor is a single-chip microcomputer.
Aforesaid service evaluation device, the model that it is characterized in that described processor is STC89C52RC.
Aforesaid service evaluation device is characterized in that described processor also connects a reset circuit and an external crystal-controlled oscillation.
The present invention compared with prior art has tangible advantage and excellent effect.Comprehensive such scheme, the present invention can use Single-chip Controlling, and is simple in structure, and various functions are fairly perfect.
Description of drawings:
Fig. 1 is the structural representation of service evaluation device of the present invention.
Fig. 2 is the preferred embodiment power module circuitry figure of service evaluation device of the present invention.
Fig. 3 is the preferred embodiment communication module circuit diagram of service evaluation device of the present invention.
Fig. 4 is the preferred embodiment power indicating circuit figure of service evaluation device of the present invention.
Fig. 5 is the crystal oscillating circuit figure of the preferred embodiment of service evaluation device of the present invention.
Fig. 6 is the preferred embodiment reset circuit figure of service evaluation device of the present invention.
Fig. 7 is the preferred embodiment processor circuit figure of service evaluation device of the present invention and the annexation figure of 485 interfaces.
Fig. 8 is the preferred embodiment voice module circuit diagram of service evaluation device of the present invention.
Fig. 9 is the preferred embodiment information acquisition module circuit diagram of service evaluation device of the present invention.
Figure 10 is the preferred embodiment attendant information display module circuit diagram of service evaluation device of the present invention.
Figure 11 is the preferred embodiment electric source filter circuit figure of service evaluation device of the present invention.
Embodiment:
Reach to subscribe the technological means that goal of the invention and technique effect are adopted in order further to set forth the present invention, below in conjunction with accompanying drawing and preferred embodiment, a kind of its embodiment of service evaluation device, structure, feature and effect thereof that foundation the present invention is proposed are described in detail as follows.
About aforementioned and other technology contents, characteristics and effect of the present invention, in the detailed description of the preferred embodiment of following cooperation referenced in schematic, can clearly present.By the explanation of embodiment, when can being to reach the technological means that predetermined purpose and technique effect take to be able to more deeply and concrete understanding to the present invention, yet present embodiment and accompanying drawing usefulness only for reference be not limitation of the present invention.
With reference to shown in Figure 1, be the structural representation of service evaluation device of the present invention.This service evaluation device is included as the power module of system's power supply, and the processor that is connected with power module, processor is realized communicating by letter by communication module and host computer, processor also is connected with voice module output voice messaging, processor also is connected with the evaluation information that information acquisition module is used to gather client's feedback simultaneously, in addition, processor also is connected with attendant's information display module and shows attendant's information.When the attendant finishes a service and asks client that its service quality is estimated, host computer can be issued processor in the evaluator by communication module with order, after handling order, processor can send voice suggestion by voice module, the prompting client estimates, after treating that client estimates the quality of this time service by the information acquisition module of evaluator, the information feedback that processor can be come collection is given host computer, and so far, once complete evaluation procedure has just been finished.
With reference to shown in Figure 2, be the preferred embodiment power module circuitry figure of service evaluation device of the present invention.Power supply enters power module through Direct current power source socket J1, ground connection behind the R end of J1 and the S end short circuit, the T end of J1 connects the Vin pin of U1 chip by diode D8, described U1 is three-terminal voltage-stabilizing chip L7805CV, the Vin pin of U1 also connects an end of capacitor C 1 and the positive pole of electrochemical capacitor C9, ground connection behind the other end short circuit of the negative pole of electrochemical capacitor C9 and capacitor C 1 simultaneously; The GND pin of U1 is connected with the negative pole of electrochemical capacitor C9, and the Vout pin of U1 connects the end of an end of resistance R 1, C2 and the positive pole of electrochemical capacitor C10, ground connection behind the negative pole short circuit of the other end of capacitor C 2 and electrochemical capacitor C10 respectively.Above structure has constituted the power module of present embodiment, makes the other end of resistance R 1 can export the power supply VCC of burning voltage.
With reference to shown in Figure 3, be the preferred embodiment communication module circuit diagram of service evaluation device of the present invention.Processor U2 is single-chip microcomputer STC89C52RC among this embodiment, and in Fig. 3, the P3.0 pin of U2 is connected with an end of resistance R 15, and resistance R 15 other ends connect the RO pin of U4, and described U4 is the MAX485 chip; Be connected with the P1.6 of U2 behind the DE pin short circuit of the RE pin of U4 and U4; The DI pin of U4 links to each other with the P3.1 pin of U2; The VCC pin of U4 links to each other with output terminal VCC, resistance R 17 1 ends, capacitor C 12 1 ends of power module respectively, and the other end of capacitor C 12 links to each other with ground; The B pin of U4 links to each other with an end of resistance R 18, the other end of resistance R 18 links to each other with ground, the B pin of U4 also links to each other with an end of resistance R 20, and the other end of resistance R 20 links to each other with the positive pole of diode D10, the 485B mouth of 485 interface P2 respectively, and the negative pole of diode D10 links to each other with ground; The A pin of U4 links to each other with the other end of resistance R 17, and simultaneously, the A pin also links to each other with an end of resistance R 19, and the other end of resistance R 19 links to each other the minus earth of diode D9 with the positive pole of diode D9, the 485A mouth among the 485 interface P2 respectively; The GND pin of U4 links to each other with ground.
With reference to shown in Figure 4, be the preferred embodiment power indicating circuit figure of service evaluation device of the present invention.Among this embodiment, power module VCC links to each other with the positive pole of light emitting diode D1, and the negative pole of light emitting diode D1 links to each other with an end of resistance R 2, the other end ground connection of resistance R 2.The structure of Fig. 4 has constituted power indicating circuit, and light emitting diode D1 is luminous when evaluator access power supply is started working, and the expression evaluator connects.
With reference to shown in Figure 5, be the crystal oscillating circuit figure of the preferred embodiment of service evaluation device of the present invention.The frequency of crystal oscillator XT2 among this embodiment is 11.0592 megahertzes, and the pin of XT2 connects an end of capacitor C 3 and the XTAL1 pin of U2 respectively, and the other end of capacitor C 3 links to each other with ground; Another pin of XT2 links to each other with the XTAL2 of U2 and an end of capacitor C 4 respectively, and the other end of capacitor C 4 links to each other with ground.
With reference to shown in Figure 6, be the preferred embodiment reset circuit figure of service evaluation device of the present invention.This embodiment also provides a reset circuit, in system or processor goes wrong or internal processes when being absorbed in endless loop, but enables this circuit system recovery original state.The VCC of power module connects the positive pole of electrochemical capacitor C11, and electrochemical capacitor C11 also is parallel with a keyswitch S2, and the negative pole of electrochemical capacitor C11 connects resistance R 5, the other end ground connection of resistance R 5, and the negative pole of electrochemical capacitor C11 is connected with the RST pin of U2.
With reference to shown in Figure 7, be the preferred embodiment processor circuit figure of service evaluation device of the present invention and the annexation figure of 485 interfaces.The processor U2 of this embodiment is single-chip microcomputer STC89C52RC, the GND pin of U2 is connected with ground wire, the VCC pin of U2 links to each other with power module VCC, the EA pin of U2 links to each other with power module VCC, the P3.1 pin of U2 links to each other with an end of resistance R 3, and 1 mouthful of the other end of resistance R 3 and 485 interface P2 is connected, and 2 mouthfuls of the P3.0 pin of U2 and 485 interface P2 link to each other, the GND pin of U2 has also connected 3 mouthfuls and 5 mouthfuls of 485 interface P2 of 485 interface P2 respectively, and 4 mouthfuls of the VCC pin of U2 and 485 interface P2 link to each other.
With reference to shown in Figure 8, be the preferred embodiment voice module circuit diagram of service evaluation device of the present invention.Speech chip U3 in the voice module among this embodiment adopts the NY3P speech chip, the IO2/SCL pin of described U3 links to each other with the P2.4 pin of U2, the OKY1/VPP pin of U3 links to each other with the P2.3 pin of U2, the IO1/SDA pin of U3 links to each other with P2.2, the GND pin ground connection of U3, the VREG pin of U3 connects an end of capacitor C 13, the other end of capacitor C 13 links to each other with ground, 1 mouthful of the PWM2/MODE pin of U3 and speaker interface P1 links to each other, link to each other with power module VCC behind the one end short circuit of the PWM1 pin of U3 and capacitor C 5, the other end of capacitor C 5 links to each other with ground.
With reference to shown in Figure 9, be the preferred embodiment information acquisition module circuit diagram of service evaluation device of the present invention.The physical button information input mode of preferred 3 buttons of the information acquisition module of this embodiment, 3 corresponding respectively corresponding service quality ratings of button, externally shell and button are to there being prompt text in " satisfaction ", " generally ", " being unsatisfied with " 3, and literal includes but not limited to Chinese/English mode.In this preferred version, the P1.5 pin of processor U2 links to each other with an end of resistance R 6, and the other end of resistance R 6 is connected with the end of button S1, and the other end of button S1 links to each other with ground; The P4.3 pin of processor U2 links to each other with an end of resistance R 7, and the other end of resistance R 7 is connected with the end of button S3, and the other end of button S3 links to each other with ground; The P3.2 pin of processor U2 links to each other with an end of resistance R 8, and the other end of resistance R 8 is connected with the end of button S4, and the other end of button S4 links to each other with ground.
With reference to shown in Figure 10, be attendant's information display module circuit diagram of the preferred embodiment of service evaluation device of the present invention.As preferred version, attendant's information display module of present embodiment is a diode displaying, and be 6 light emitting diodes, the light-emitting diode luminance of different numbers is represented the different service level of this attendant, shown service level is a grading that draws after according to host computer client in the past being handled this attendant's evaluation information, light emitting diode etc. bright many more, it is high more to represent that this attendant obtains the ratio of Customer Satisfaction in service in the past.In this preferred version, the P0.4 pin of U2 is connected with the negative pole of light emitting diode D2, and the positive pole of light emitting diode D2 is connected with an end of resistance R 9, and the other end of resistance R 9 connects the VCC of power module; The P0.5 pin of U2 is connected with the negative pole of light emitting diode D3, and the positive pole of light emitting diode D3 is connected with an end of resistance R 10, and the other end of resistance R 10 connects the VCC of power module; The P4.1 pin of U2 is connected with the negative pole of light emitting diode D4, and the positive pole of light emitting diode D4 is connected with resistance R 11 1 ends, and the other end of resistance R 11 connects the VCC of power module; The P2.7 pin of U2 is connected with the negative pole of light emitting diode D5, and the positive pole of light emitting diode D5 is connected with an end of resistance R 12, and the other end of resistance R 12 connects the VCC of power module; The P2.6 pin of U2 is connected with the negative pole of light emitting diode D6, and the positive pole of light emitting diode D6 is connected with an end of resistance R 13, and the other end of resistance R 13 connects the VCC of power module; The P2.5 pin of U2 is connected with the negative pole of light emitting diode D7, and the positive pole of light emitting diode D7 is connected with an end of resistance R 14, and the other end of resistance R 14 connects the VCC of power module.
With reference to shown in Figure 11, be the preferred embodiment electric source filter circuit figure of service evaluation device of the present invention.As preferred version, present embodiment also is provided with a filtering circuit, and described filtering circuit is by capacitor C 6, C7, and an end connects the VCC of power module, other end ground connection after three electric capacity parallel connections of C8.This filtering circuit provides more stable power for this evaluator.
The above, it only is preferred embodiment of the present invention, be not that the present invention is done any pro forma restriction, though the present invention has disclosed with preferred embodiment as is above-mentioned, yet be not to be used to limit the present invention, any those skilled in the art, in not breaking away from technical scheme scope of the present invention, can utilize the technology contents of above-mentioned disclosure to make the equivalent embodiment that a little change is considered as equivalent variations, all contents that does not break away from technical solution of the present invention, according to technical spirit of the present invention above embodiment is made any simple modification, equivalent variations and modification all belong to technical scope of the present invention.
Claims (10)
1. a service evaluation device is characterized in that, is included as the power module of system's power supply, and the processor that is connected with power module,
Described processor is connected with host computer by communication module and realizes communicating by letter;
Described processor also is connected with voice module output voice messaging;
Described processor also is connected with the evaluation information that information acquisition module is used to gather client's feedback;
Described processor also is connected with attendant's information display module and shows attendant's information.
2. service evaluation device according to claim 1 is characterized in that described communication module is that RS232 changes RS485 communication.
3. service evaluation device according to claim 1 is characterized in that the described information acquisition module that is used to gather client's feedback information is the physical button input.
4. service evaluation device according to claim 1 is characterized in that the described information acquisition module that is used to gather client's feedback information is the touch control liquid crystal panel input.
5. service evaluation device according to claim 1 is characterized in that described information acquisition module is the light sensing input.
6. service evaluation device according to claim 1 is characterized in that described attendant's information display module is that the LCD screen shows.
7. service evaluation device according to claim 1 is characterized in that described attendant's information display module is a diode displaying.
8. service evaluation device according to claim 1 is characterized in that described processor is a single-chip microcomputer.
9. service evaluation device according to claim 8, the model that it is characterized in that described processor is STC89C52RC.
10. service evaluation device according to claim 1 is characterized in that described processor also connects a reset circuit and an external crystal-controlled oscillation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201110173839 CN102289728A (en) | 2011-06-27 | 2011-06-27 | Service evaluating device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201110173839 CN102289728A (en) | 2011-06-27 | 2011-06-27 | Service evaluating device |
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| Publication Number | Publication Date |
|---|---|
| CN102289728A true CN102289728A (en) | 2011-12-21 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN 201110173839 Pending CN102289728A (en) | 2011-06-27 | 2011-06-27 | Service evaluating device |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113256941A (en) * | 2021-04-13 | 2021-08-13 | 沈阳大学 | Digital solar acousto-optic danger warning system |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201229623Y (en) * | 2008-06-27 | 2009-04-29 | 成都三泰电子实业股份有限公司 | Service evaluator for bank cashier |
| CN201584021U (en) * | 2009-08-24 | 2010-09-15 | 绍兴市远程电子有限公司 | Bank teller service evaluating device |
| CN201732374U (en) * | 2010-08-09 | 2011-02-02 | 厦门雅迅网络股份有限公司 | Vehicle-mounted service evaluator |
-
2011
- 2011-06-27 CN CN 201110173839 patent/CN102289728A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN201229623Y (en) * | 2008-06-27 | 2009-04-29 | 成都三泰电子实业股份有限公司 | Service evaluator for bank cashier |
| CN201584021U (en) * | 2009-08-24 | 2010-09-15 | 绍兴市远程电子有限公司 | Bank teller service evaluating device |
| CN201732374U (en) * | 2010-08-09 | 2011-02-02 | 厦门雅迅网络股份有限公司 | Vehicle-mounted service evaluator |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113256941A (en) * | 2021-04-13 | 2021-08-13 | 沈阳大学 | Digital solar acousto-optic danger warning system |
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Application publication date: 20111221 |