CN102238289A

CN102238289A - Method and system for accessing conference via interactive voice response

Info

Publication number: CN102238289A
Application number: CN2011102089798A
Authority: CN
Inventors: 屈天喜; 王一峰; 钱晨; 周佳林
Original assignee: ZTE Corp
Current assignee: ZTE Corp
Priority date: 2011-07-25
Filing date: 2011-07-25
Publication date: 2011-11-09

Abstract

The invention discloses a method for accessing conference via interactive voice response IVR, which comprises the following steps that: an AS builds a conference after receiving a conference building request, generates a conference identifier and a conference password for the conference after the conference is built, and informs conference builder of the conference identifier and the conference password; the conference builder and/or the conference members which are informed of the conference identifier and the conference password inform the users, who do not access the conference and are related to the conference, of the conference identifier and the conference password; and the AS checks the conference identifier and the conference password after receiving the conference identifier and the conference password input by the user via the IVR, and adds the user into the conference after the user passes the check. The invention further discloses a system for accessing conference via IVR, which realizes conference access via the input of the conference identifier and the conference password by the user, thus solving the problem that the traditional conference only can add members by the conference builder, reducing the burthen of the conference builder, and solving the problem that the other users who are closely related to the conference members need to join the conference urgently.

Description

A kind of method and system of passing through interactive voice answering access meeting

Technical field

The present invention relates to the intelligent network communication field, relate in particular to a kind of by interactive voice answering (Interactive Voice Response, IVR) method and system of access meeting.

Background technology

Along with extensively popularizing of the Internet, and next-generation communication network (Next Generation Network, NGN) and IP Multimedia System (IP Multimedia Subsystem, IMS) application of communication network constantly enlarges, the relevant IN service based on NGN and IMS is also more and more, and wherein convention business is a kind of more professional.The member of conference participation can directly carry out mutual communication by audio frequency and video, and the application of convention business is greatly abundant and made things convenient for the needs of people for communication.

And traditional convention business, the adding of conference member needs the meeting presider to operate, usually on conference terminal or WEB, add conference member by the meeting presider, carry out preset conference member or direct calling conference member, increased meeting presider's burden, operate comparatively loaded down with trivial detailsly, be unfavorable for that especially other and the closely-related user of conference member need the adding meeting badly.

Summary of the invention

In view of this, main purpose of the present invention is to provide a kind of IVR of passing through to insert the method and system of meeting, can alleviate conference creation person's burden.

For achieving the above object, technical scheme of the present invention is achieved in that

A kind of method by interactive voice answering (IVR) access meeting, described method comprises:

Application server (AS) is received the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified to conference creation person;

The conference creation person and/or the conference member of having informed described meeting identification and meeting password by conference creation person are notified to described meeting identification and meeting password and do not insert meeting and the user relevant with described meeting;

Described AS receives that described user passes through to carry out verification behind the meeting identification of IVR input and the meeting password, after verification is passed through, described user is joined in the described meeting.

Wherein, described AS is notified to conference creation person with described meeting identification and meeting password and is:

The mode that described AS passes through IVR, information notice or WEB interface display is notified to conference creation person with described meeting identification and meeting password;

After described AS was notified to conference creation person with described meeting identification and meeting password, described method also comprised:

Conference creation person passes through the mode of phone or information notice described meeting identification and meeting password is informed the conference member of participating in described meeting.

Wherein, the described conference creation person and/or the conference member of having informed described meeting identification and meeting password by conference creation person are notified to described meeting identification and meeting password and do not insert meeting and the user relevant with described meeting is:

Described conference creation person and/or inform that by conference creation person the mode that the conference member of described meeting identification and meeting password passes through phone or information notice informs described meeting identification and meeting password to not inserting meeting and the user relevant with described meeting.

Further, pass through described user before the meeting identification and meeting password of IVR input, described method also comprises:

Described user carries out the triggering of IVR by dialing the meeting access code that sets in advance.

Further, after described AS passed through described user's verification, described method also comprised:

According to the conference member blacklist that sets in advance, described user is carried out the blacklist check, after upchecking, described user is joined in the described meeting.

A kind of system that passes through IVR access meeting, described system comprises: create conference device, add member unit and user's access unit; Wherein,

Described establishment conference device is used to receive the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified;

Described adding member unit is used to pass through conference creation person and/or has been apprised of described meeting identification and the conference member of meeting password is notified described meeting identification and meeting password;

Described user's access unit, be used to receive described meeting identification of notified mistake and meeting password, do not insert meeting identification and meeting password that meeting and the user relevant with described meeting pass through the IVR input, carry out verification, after verification is passed through, described user is joined in the described meeting.

Wherein, described establishment conference device, the mode that specifically is used to pass through IVR, information notice or WEB interface display is notified to conference creation person with described meeting identification and meeting password;

Add the member unit, the mode that also is used to pass through phone or information notice is informed the conference member of participating in described meeting with described meeting identification and meeting password.

Wherein, described adding member unit, the mode that specifically is used for being passed through by conference creation person and/or conference member phone or information notice informs described meeting identification and meeting password to not inserting meeting and the user relevant with described meeting.

Further, described user's access unit also is used to the meeting access code that sets in advance by dialing, carries out the triggering of IVR.

Further, described user's access unit after also being used for described user's verification passed through, according to the conference member blacklist that sets in advance, carries out the blacklist check to described user, after upchecking, described user is joined in the described meeting.

The present invention passes through the user and inputs meeting identification and meeting password, just can realize the access of meeting, solve traditional meeting and can only pass through the problem that conference creation person adds the member, increased the diversity that inserts conferencing, alleviated conference creation person's burden, can solve other and the closely-related user of conference member and need the problem that adds meeting badly.

Description of drawings

Fig. 1 passes through the network architecture schematic diagram that IVR inserts the method use of meeting for the present invention;

Fig. 2 passes through the realization flow schematic diagram that IVR inserts the method for meeting for the present invention;

Fig. 3 passes through the realization logical flow chart of specific embodiment that IVR inserts the method for meeting for the present invention;

Fig. 4 passes through the realization signaling process figure of specific embodiment that IVR inserts the method for meeting for the present invention;

Fig. 5 passes through the structural representation that IVR inserts the system of meeting for the present invention.

Embodiment

Basic thought of the present invention is: AS receives the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified to conference creation person; The conference creation person and/or the conference member of being informed described meeting identification and meeting password by conference creation person are notified to described meeting identification and meeting password and do not insert meeting and the user relevant with described meeting; Described AS receives that described user passes through to carry out verification behind the meeting identification of IVR flow process input and the meeting password, after verification is passed through, described user is joined in the described meeting.

For making the purpose, technical solutions and advantages of the present invention clearer, by the following examples and with reference to accompanying drawing, the present invention is described in more detail.

Fig. 1 shows the present invention and passes through the network architecture signal that IVR inserts the method use of meeting, as shown in Figure 1, comprise user terminal (User Equipment, UE), application server (Application Server, AS) and Media Resource Server (Media Resource Server, MRS); Here, the device that UE makes a call, answers the call and do other call operations for the user can be C net or G net portable terminal, PSTN (Public Switched Telephone Network, PSTN) terminal, IMS terminal or the like;

AS is used to provide the bottom professional ability, reports as calling out control, state, functions such as ticket generation, in the present invention, also is used to provide functions such as IVR playback control and convention business control;

MRS is used to provide the voice medium ability, can (Media Server MS), as provides sound mixing function etc. when IVR player function, meeting are provided for media server;

Wherein, AS is with being the media negotiation of call conversation between MRS or the UE, AS and UE use the Session Initiation Protocol intercommunication by core net, usually use Session initiation Protocol (Session Initiation Protocol between AS and the MRS, SIP) or MGCP (Media Gateway Control Protocol, MGCP), the protocol type that concrete decision is supported in MRS, explanation to use Session Initiation Protocol to carry out among the present invention;

UE is with being the transmission of Media Stream between the MRS, the code/decode format of the concrete medium bag of UE and MRS, transmitting-receiving port, bandwidth for transmission speed etc., and when calling out, the media negotiation between UE and the MRS carries out;

Should be appreciated that the network architecture shown in Figure 1 hidden IMS network or NGN topology of networks, in actual the realization, AS, MRS and UE insert or anchor in IMS network or the NGN network.

Fig. 2 shows the present invention and passes through the realization flow that IVR inserts the method for meeting, and as shown in Figure 2, described method comprises the steps:

Step 201, AS receives the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified to conference creation person;

Particularly, in this step, the mode that AS can pass through IVR, information notice or WEB interface display is notified to conference creation person with described meeting identification and meeting password; Afterwards, the conference creation person's mode that can also pass through phone or information notice is informed the conference member of participating in described meeting with described meeting identification and meeting password.

Step 202, the conference creation person and/or the conference member of having informed described meeting identification and meeting password by conference creation person are notified to described meeting identification and meeting password and do not insert meeting and the user relevant with described meeting;

In this step, described conference creation person and/or by conference creation person inform the conference member of described meeting identification and meeting password specifically can pass through phone or information the notice mode described meeting identification and meeting password are informed to not inserting meeting and the user relevant with described meeting.

Step 203, described AS receives that described user passes through to carry out verification behind the meeting identification of IVR input and the meeting password, after verification is passed through, described user is joined in the described meeting;

Particularly, in this step, when the user is ready to insert described meeting, by dialing the meeting access code that sets in advance, carry out the triggering of IVR, herein, described meeting access code can be a real telephone number, Any user is dialed this number all can pass through the called or access code triggering mode triggering IVR of conference creation person, carries out the access of meeting.

Here, after verification is passed through, can also comprise according to the conference member blacklist that sets in advance, the user that described verification is passed through carries out the blacklist check, when described user is not in described blacklist, upcheck, AS joins described user in the described meeting.

Fig. 3 shows the present invention and passes through the realization logic flow of specific embodiment that IVR inserts the method for meeting, and as shown in Figure 3, described embodiment comprises the steps:

Step 301, after AS receives the conference creation request, carry out conference creation, after the conference creation success, be that this meeting generates meeting identification and meeting password, and by voice suggestion, information as modes such as note, WEB interface display with as described in meeting identification and meeting password be notified to as described in conference creation person.

Step 302, conference creation person adds conference member, and described meeting identification and meeting password are passed through the conference member that phone or SMS notification participate in a conference to needs.

Step 303, conference creation person and/or conference member pass through the user that phone or SMS notification participate in a conference to needs and do not insert meeting yet with described meeting identification and meeting password, and the user obtains described meeting identification and meeting password.

Step 304 judges whether the user is ready to insert this meeting, if then execution in step 305; Otherwise process ends.

Step 305, AS receives the call information to the meeting access code that sets in advance of described user input;

Particularly, comprise also in this step that AS plays the meeting salutatory prompt tone of storing in advance for this meeting.

Step 306, AS receives the user according to the selection information of voice suggestion to needs access meeting, and the meeting identification of described meeting.

Step 307 judges whether the meeting identification of user's input is effective, if, execution in step 308; Otherwise execution in step 312.

Step 308, AS receives the meeting password of user according to the described meeting identification correspondence of voice suggestion input.

Step 309 judges whether described meeting password and described meeting identification mate, if then execution in step 310; Otherwise execution in step 313.

Step 310, AS judges further whether described user is present in the conference member blacklist that sets in advance, if then execution in step 311; Otherwise execution in step 314.

Step 311, AS plays the failure prompt tone, points out described users conference sign not exist or expired;

In this step, AS prompting finishing back call release, flow process finishes.

Step 312, AS plays the failure prompt tone, points out described users conference password and meeting identification not to match;

In this step, AS prompting finishing back call release, flow process finishes.

Step 313, AS plays the failure prompt tone, points out described user to be added into blacklist;

In this step, AS prompting finishing back call release, flow process finishes.

Step 314, AS inserts meeting with the user, and notifies described conference creation person, and so far, the user passes through IVR with caller ID and inserts the meeting success, and flow process finishes.

Fig. 4 shows the present invention and passes through the realization signaling process of specific embodiment that IVR inserts the method for meeting, as shown in Figure 4, in this signaling process, user A has obtained to carry out under the prerequisite of meeting identification and meeting password, and the signaling process of described specific embodiment comprises the steps:

Step 401, user A dials the meeting access code after obtaining meeting identification and meeting password, and UE A sends invitation (INVITE) request message, and the request number is described meeting access code, carries the media information of UE A.

Step 402 after AS receives the INVITE request message, and to MRS transmission INVITE request message, is carried the media information (sdp A) of UE A.

Step 403, MRS replys the 200OK response to AS, carries the media information (sdp MRS) of MRS.

Step 404, AS sends the ACK acknowledge message to MRS.

Step 405, AS sends 183 responses to UE A, carries the media information (sdp MRS) of MRS, prepares UE A is play the meeting salutatory prompt tone of storage in advance;

Wherein, if described 183 responses are reliably, UE A also needs AS is sent PRACK, and AS also needs UE A is sent 200OK (PRACK) message.

Step 406～step 407, AS sends INFO (playback) notice request to MRS application playback resource, carries playback file path information; MRS replys 200OK (INFO) response to AS;

Particularly, AS application playback resource, and to UE A broadcast meeting salutatory prompt tone.

Step 408, AS replys 200OK (INVITE) to UE A, is used for adopting the playback of 200 modes to collect the digits to UE A.

Step 409, UE A sends the ACK acknowledge message to AS.

Step 410, AS sends INFO (playback) notice request to MRS application playback number receiving resource, carries playback file path information.

Step 411, MRS replys 200OK (INFO) response to AS.

Step 412～step 413, MRS sends INFO (collecting the digits) notice to AS, and the two-stage dialing content of UE A is informed AS; AS replys 200OK (INFO) response to MRS;

Particularly, AS plays the prompt tone of input meeting identification and meeting password for UE A.

Step 414, AS and UE A finish playback and collect the digits after the reciprocal process, discharge the playback resource, and AS sends the BYE request to MRS.

Step 415, MRS replys 200OK (BYE) to AS.

Step 416, the meeting identification that AS judges the UEA input with the meeting password errorless and be complementary, UEA is in the conference member blacklist that sets in advance the time, initiates invitation again (REINVITE) request message to UE A, prepare in the UE A access meeting.

Step 417, UE A replys 200OK (REINVITE) to AS, carries the media information (sdp A) of UE A.

Step 418, AS initiates the INVITE request to MRS, and the media information that carries is the media information (sdp A) that obtains in the step 417.

Step 419, MRS replys 200OK (INVITE) to AS, carries the media information (sdp MRS) of MRS.

Step 420, AS sends the ACK acknowledge message to UE A, and the media information that carries is the media information (sdp MRS) that obtains in the step 419.

Step 421, AS sends the ACK acknowledge message to MRS.

Step 422～step 423, AS sends INFO (audio mixing) notice request to MRS application meeting audio mixing resource, and request MRS exports the Media Stream of UE A by the MRS audio mixing, and MRS is imported as the Media Stream of UEA the audio mixing result of other Media Streams; MRS replys 200OK (INFO) to AS, agrees UE A is added the meeting audio mixing; So far, AS application conferencing resource is successful, and UE A is joined in the described meeting.

Fig. 5 shows the present invention and passes through the structure that IVR inserts the system of meeting, and as shown in Figure 5, described system comprises: create conference device 51, add member unit 52 and user's access unit 53; Wherein,

Described establishment conference device 51 is used to receive the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified;

Described adding member unit 52 is used to pass through conference creation person and/or has been apprised of described meeting identification and the conference member of meeting password is notified described meeting identification and meeting password;

Described user's access unit 53, be used to receive described meeting identification of notified mistake and meeting password, do not insert meeting identification and meeting password that meeting and the user relevant with described meeting pass through the IVR input, carry out verification, after verification is passed through, described user is joined in the described meeting.

Further, described establishment conference device 51, the mode that specifically is used to pass through IVR, information notice or WEB interface display is notified to conference creation person with described meeting identification and meeting password;

Add member unit 52, the mode that also is used to pass through phone or information notice is informed the conference member of participating in described meeting with described meeting identification and meeting password.

Further, described adding member unit 52, the mode that specifically is used for being passed through by conference creation person and/or conference member phone or information notice informs described meeting identification and meeting password to not inserting meeting and the user relevant with described meeting.

Wherein, described user's access unit 53 also is used to the meeting access code that sets in advance by dialing, carries out the triggering of IVR; Here, described meeting access code can be a real telephone number, and Any user is dialed this number all can pass through the called or access code triggering mode triggering IVR of conference creation person, carries out the access of meeting.

Further, described user's access unit 53 after also being used for described user's verification passed through, according to the conference member blacklist that sets in advance, carries out the blacklist check to described user, after upchecking, described user is joined in the described meeting; Particularly, when described user is not in described blacklist, upcheck, AS joins described user in the described meeting.

The invention belongs to a kind of formula back-to-back (B2B) and call out the class service, using when of the present invention, the type of the existing meeting that need insert the user limit, and described existing meeting can be passed through the IVR establishment, also can be from creating by WEB; Can be preset conference, also can be immediate meeting; The user only needs to dial the meeting access code, and input meeting identification and meeting password just can add the meeting that has existed whenever and wherever possible easily; Both the IMS network can be applied in, the NGN network can also be applied in; Solved the problem that traditional meeting can only be added the member by conference creation person, the user can also add described meeting with caller ID; In addition, because existing terminal is all supported IVR basically, therefore be not subjected to the restriction of conference terminal type yet; Especially find with the user that caller ID adds it is that malice adds as conference creation person, can at any time this user be shifted out meeting or add in the conference member blacklist, guaranteed the fail safe of meeting well.

The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention.

Claims

1. one kind is passed through the method that interactive voice answering IVR inserts meeting, it is characterized in that described method comprises:

Application server AS is received the view establishment of the laggard guild of conference creation request, after the conference creation success, is that this meeting generates meeting identification and meeting password, and described meeting identification and meeting password are notified to conference creation person;

2. method according to claim 1 is characterized in that, described AS is notified to conference creation person with described meeting identification and meeting password and is:

3. method according to claim 1, it is characterized in that the described conference creation person and/or the conference member of having informed described meeting identification and meeting password by conference creation person are notified to described meeting identification and meeting password and do not insert meeting and the user relevant with described meeting is:

4. method according to claim 1 is characterized in that, passes through described user before the meeting identification and meeting password of IVR input, and described method also comprises:

5. according to each described method of claim 1 to 4, it is characterized in that after described AS passed through described user's verification, described method also comprised:

6. one kind is passed through the system that IVR inserts meeting, it is characterized in that described system comprises: create conference device, add member unit and user's access unit; Wherein,

7. system according to claim 6 is characterized in that, described establishment conference device, and the mode that specifically is used to pass through IVR, information notice or WEB interface display is notified to conference creation person with described meeting identification and meeting password;

8. system according to claim 6, it is characterized in that, described adding member unit, the mode that specifically is used for being passed through by conference creation person and/or conference member phone or information notice informs described meeting identification and meeting password to not inserting meeting and the user relevant with described meeting.

9. system according to claim 6 is characterized in that, described user's access unit also is used to the meeting access code that sets in advance by dialing, carries out the triggering of IVR.

10. according to each described system of claim 6 to 9, it is characterized in that, described user's access unit, after also being used for described user's verification passed through, according to the conference member blacklist that sets in advance, described user is carried out the blacklist check, after upchecking, described user is joined in the described meeting.