CN102223252A - Internet of Things (IoT) terminal failure processing method, IoT platform and IoT system - Google Patents
Internet of Things (IoT) terminal failure processing method, IoT platform and IoT system Download PDFInfo
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- CN102223252A CN102223252A CN2011101602565A CN201110160256A CN102223252A CN 102223252 A CN102223252 A CN 102223252A CN 2011101602565 A CN2011101602565 A CN 2011101602565A CN 201110160256 A CN201110160256 A CN 201110160256A CN 102223252 A CN102223252 A CN 102223252A
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Abstract
The invention discloses an Internet of Things (IoT) terminal failure processing method, an IoT platform and system. The Internet of Things (IoT) terminal failure processing method comprises the following steps: receiving the failure instructions sent by the Internet of Things (IoT) terminal, wherein the failure instruction comprises the key words of the failure information; subsequently obtaining the failure information of the Internet of Things (IoT) terminal according to the key word of the failure information; searching the solutions in allusion to the failure information; and sending the solutions to the Internet of Things (IoT) terminal. The Internet of Things (IoT) terminal failure processing method shortens the failure repairing time, saves the maintenance cost of the Internet of Things (IoT) system and improves the usability of the whole Internet of Things (IoT).
Description
Technical field
The present invention relates to technology of Internet of things, particularly a kind of internet-of-things terminal fault handling method, Internet of Things platform and system.
Background technology
Along with the continuous development that Internet of Things is used, the frequency of utilization of internet-of-things terminal also constantly strengthens, and will compare higher requirement to the continuous operation proposition of internet-of-things terminal like this.Internet-of-things terminal in the practical application usually can break down, and needs the attendant to repair the fault of this internet-of-things terminal in the shortest time thus.
At present, internet-of-things terminal is after breaking down, and this internet-of-things terminal can send the instruction that sign has fault message to the Internet of Things platform, so that the attendant in time understands the internet-of-things terminal location of fault, and the convenient fault message of handling above-mentioned internet-of-things terminal.Yet, adopt attendant's artificial treatment to cause lengthening repair time of internet-of-things terminal fault, cause the availability of whole Internet of Things lower.
Summary of the invention
The invention provides a kind of internet-of-things terminal fault handling method, Internet of Things platform and system, realized that internet-of-things terminal solves the fault of self automatically, shortened the time of fault restoration, saved the maintenance cost of Internet of things system, the availability of whole Internet of Things is improved.
One aspect of the present invention provides a kind of internet-of-things terminal fault handling method, comprising:
Receive the fault instruction that internet-of-things terminal sends, this fault instruction comprises the keyword of fault message;
Obtain the fault message of described internet-of-things terminal according to the keyword of described fault message, and search solution at described fault message;
Described solution is sent to described internet-of-things terminal.
According to a further aspect in the invention, the present invention also provides a kind of Internet of Things platform, comprising:
Receiver module is used to receive the fault instruction that internet-of-things terminal sends, and this fault instruction comprises the keyword of fault message;
Search module, be used for obtaining the fault message of described internet-of-things terminal, and search solution at described fault message according to the keyword of described fault message;
Sending module is used for described solution is sent to described internet-of-things terminal.
According to a further aspect in the invention, the present invention also provides a kind of Internet of things system, comprising: the described Internet of Things platform of internet-of-things terminal and any embodiment of the present invention.
Internet-of-things terminal fault handling method of the present invention, Internet of Things platform and system, by the Internet of Things platform solution at fault message of its inside is sent to internet-of-things terminal to solve the fault of self automatically, shortened the time of internet-of-things terminal fault restoration, saved the maintenance cost of Internet of things system, the availability of whole Internet of Things is improved.
Description of drawings
In order to be illustrated more clearly in the present invention or technical scheme of the prior art, to do one to the accompanying drawing of required use in embodiment or the description of the Prior Art below introduces simply, apparently, accompanying drawing in describing below is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the schematic flow sheet of internet-of-things terminal fault handling method embodiment of the present invention;
Fig. 2 is the structural representation of Internet of Things platform embodiment of the present invention;
Fig. 3 is the structural representation of Internet of things system embodiment of the present invention.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
Fig. 1 is the schematic flow sheet of internet-of-things terminal fault handling method embodiment of the present invention, and as shown in Figure 1, the internet-of-things terminal fault handling method is as described below in the present embodiment.
101, receive the fault instruction that internet-of-things terminal sends, this fault instruction comprises the keyword of fault message.
Usually, the fault of internet-of-things terminal is meant internet-of-things terminal except that self sending instruction and receiving fault the instruction.The fault message of mentioning in the present embodiment can comprise: breakdown detector, camera lens fault, acquisition time mistake etc.The keyword of fault message can be detector, camera lens, time etc.
102, obtain the fault message of described internet-of-things terminal according to the keyword of described fault message, and search solution at described fault message.
Particularly, store one or more kinds of solutions in the Internet of Things platform in advance, this solution can be divided according to fault message.In the Internet of Things platform, can be with the solution of various faults keyword category division according to fault message, solution as detector class fault can be classified as a classification, perhaps solution can be divided according to environment classification, and it is a classification that the solution of the various fault messages of equivalent environment classification soon gathers.
103, described solution is sent to described internet-of-things terminal.
In the present embodiment, described solution is sent to described internet-of-things terminal, is specially: first solution that the frequency of utilization value is the highest in the described solution is sent to described internet-of-things terminal.The frequency of utilization value at this place is the solution access times in each classification.
For example, appearance need be that internet-of-things terminal restarts at first solution of fault message, after then internet-of-things terminal receives and resolves first solution, restarts, with automatic reparation fault message.
Further, if in Preset Time, do not receive the success response that described internet-of-things terminal fault solves, then choose second solution and be sent to internet-of-things terminal.If when second solution can't solve fault, can other solutions be sent successively according to above-mentioned steps.Described especially second solution is different from first solution.
It should be noted that when the solution at fault message of searching is a plurality of that a plurality of solutions can be according to the ordering of frequency of utilization value, so that can send according to above-mentioned steps in the Internet of Things platform.The frequency of utilization value of above-mentioned second solution is lower than the frequency of utilization value of first solution.
104, if do not find solution in the Internet of Things platform, then to send and be used to point out described fault message not have the information of the solution of coupling at fault message, this information can be alarm sound.
That is to say that if all solutions of searching all can not solve fault message, then the Internet of Things platform sends information, can show the internet-of-things terminal fault message, so that the attendant in time solves.
By the Internet of Things platform solution at fault message of its inside is sent to internet-of-things terminal in the foregoing description, so that internet-of-things terminal can solve the fault of self automatically, shortened the time of internet-of-things terminal fault restoration, saved the maintenance cost of Internet of things system, the availability of whole Internet of Things is improved.
On the basis of the foregoing description, the present invention also provides a kind of Internet of Things platform.Fig. 2 is the structural representation of Internet of Things platform embodiment of the present invention, and as shown in Figure 2, the Internet of Things platform in the present embodiment comprises: receiver module 201, search module 202 and sending module 203.Wherein, receiver module 201 is used to receive the fault instruction that internet-of-things terminal sends, and this fault instruction comprises the keyword of fault message; Search the fault message that module 202 is used for obtaining according to the keyword of described fault message described internet-of-things terminal, and search solution at described fault message; Sending module 203 is used for described solution is sent to described internet-of-things terminal.
Sending module 203 in the present embodiment specifically is used for the first the highest solution of described solution frequency of utilization is sent to described internet-of-things terminal.After this internet-of-things terminal receives described first solution, use this first solution and solve the fault of self.
Further, the Internet of Things platform also comprises: memory module is used to store the one or more solutions at fault message.Receiver module 201 also is used for receiving the success response that described internet-of-things terminal fault solves in Preset Time; If described receiver module 201 does not receive the success response that the internet-of-things terminal fault solves in Preset Time, then search module 202 and also be used for searching second solution, and sending module 203 also is used for second solution is sent to internet-of-things terminal at the solution of described fault message; The frequency of utilization value of described second solution is lower than described first solution.Described especially second solution is different from first solution.
In addition, the Internet of Things platform also comprises: reminding module, and wherein to search module 202 and do not find solution at described fault message, reminding module sends the information that the described fault message of prompting does not have the solution of coupling.
By the Internet of Things platform solution at fault message of its inside is sent to internet-of-things terminal in the foregoing description, so that internet-of-things terminal solves the fault of self automatically, shortened the time of internet-of-things terminal fault restoration, saved the maintenance cost of Internet of things system, the availability of whole Internet of Things is improved.
On the basis of the foregoing description, the present invention also provides a kind of Internet of things system.Fig. 3 is the structural representation of Internet of things system embodiment of the present invention, and as shown in Figure 3, Internet of things system comprises: the described Internet of Things platform 302 of internet-of-things terminal 301 and any embodiment of the present invention.
Need to prove: for aforesaid each method embodiment, for simple description, so it all is expressed as a series of combination of actions, but those skilled in the art should know, the present invention is not subjected to the restriction of described sequence of movement, because according to the present invention, some can adopt other orders or carry out simultaneously.Secondly, those skilled in the art also should know, the embodiment described in the specification all belongs to preferred embodiment, and related action and module might not be that the present invention is necessary.
In the above-described embodiments, the description of each embodiment is all emphasized particularly on different fields, do not have the part that describes in detail among certain embodiment, can be referring to the associated description of other embodiment.The those skilled in the art can be well understood to, and is the convenience described and succinct, the system of foregoing description, and the concrete course of work of device and unit can not repeat them here with reference to the corresponding process among the preceding method embodiment.
It should be noted that at last: above embodiment only in order to technical scheme of the present invention to be described, is not intended to limit; Although with reference to previous embodiment the present invention is had been described in detail, those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, and perhaps part technical characterictic wherein is equal to replacement; And these modifications or replacement do not make the essence of appropriate technical solution break away from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (9)
1. an internet-of-things terminal fault handling method is characterized in that, comprising:
Receive the fault instruction that internet-of-things terminal sends, this fault instruction comprises the keyword of fault message;
Obtain the fault message of described internet-of-things terminal according to the keyword of described fault message, and search solution at described fault message;
Described solution is sent to described internet-of-things terminal.
2. internet-of-things terminal fault handling method according to claim 1 is characterized in that,
Described described solution is sent to described internet-of-things terminal, is specially:
First solution that the frequency of utilization value is the highest in the described solution is sent to described internet-of-things terminal.
3. internet-of-things terminal fault handling method according to claim 2 is characterized in that, described method also comprises:
If in Preset Time, do not receive the success response that described internet-of-things terminal fault solves, then choose second solution and be sent to internet-of-things terminal;
The frequency of utilization value of described second solution is lower than described first solution.
4. according to the described internet-of-things terminal fault handling method of the arbitrary claim of claim 1 to 3, it is characterized in that, also comprise:
If do not find solution, then send and be used to point out described fault message not have the information of the solution of coupling at described fault message.
5. an Internet of Things platform is characterized in that, comprising:
Receiver module is used to receive the fault instruction that internet-of-things terminal sends, and this fault instruction comprises the keyword of fault message;
Search module, be used for obtaining the fault message of described internet-of-things terminal, and search solution at described fault message according to the keyword of described fault message;
Sending module is used for described solution is sent to described internet-of-things terminal.
6. Internet of Things platform according to claim 5 is characterized in that described sending module specifically is used for
First solution that frequency of utilization is the highest in the described solution is sent to described internet-of-things terminal.
7. Internet of Things platform according to claim 6 is characterized in that,
Described receiver module also is used for, and receives the success response that described internet-of-things terminal fault solves in Preset Time;
If described receiver module does not receive the success response that described internet-of-things terminal fault solves in Preset Time, the then described module of searching also is used for searching second solution at the solution of described fault message, and described sending module also is used for described second solution is sent to internet-of-things terminal;
The frequency of utilization value of described second solution is lower than described first solution.
8. according to the described Internet of Things platform of the arbitrary claim of claim 5 to 7, it is characterized in that,
Do not find solution at described fault message if search module, described method also comprises:
Reminding module is used for sending the information that the described fault message of prompting does not have the solution of coupling searching module when not finding solution at described fault message.
9. an Internet of things system is characterized in that, comprising: internet-of-things terminal and as the described Internet of Things platform of the arbitrary claim of claim 5 to 8.
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| CN103793285A (en) * | 2012-10-29 | 2014-05-14 | 百度在线网络技术（北京）有限公司 | Method and platform server for processing online anomalies |
| CN103903128A (en) * | 2012-12-28 | 2014-07-02 | 林顶众 | Online charging public telephone system and method |
| CN104639356A (en) * | 2013-11-14 | 2015-05-20 | 中国移动通信集团公司 | Failure recovery method and device |
| CN104735706A (en) * | 2013-12-23 | 2015-06-24 | 中国移动通信集团浙江有限公司 | Internet of Things terminal fault diagnosis method and device |
| CN106254139A (en) * | 2016-08-30 | 2016-12-21 | 四川长虹网络科技有限责任公司 | A kind of fault collection processes exchange method |
| CN107171853A (en) * | 2017-06-16 | 2017-09-15 | 深圳市盛路物联通讯技术有限公司 | A kind of internet of things equipment management system |
| CN109214202A (en) * | 2017-06-29 | 2019-01-15 | 西门子（中国）有限公司 | Data analysis and diagnosis system, device, method and storage medium |
| US10378936B2 (en) | 2015-09-04 | 2019-08-13 | International Business Machines Corporation | Identification of failed sensors in a system of interconnected devices |
| CN111522322A (en) * | 2019-02-01 | 2020-08-11 | 北京京东尚科信息技术有限公司 | Method and device for repairing fault of unmanned vehicle |
| CN112202588A (en) * | 2019-07-08 | 2021-01-08 | 中兴通讯股份有限公司 | Method for remotely maintaining equipment, method, device and system for issuing maintenance instruction |
| WO2021008414A1 (en) * | 2019-07-17 | 2021-01-21 | 深圳市智物联网络有限公司 | Alarm method for internet of things device, and related apparatus |
| WO2022262629A1 (en) * | 2021-06-17 | 2022-12-22 | 青岛海尔空调电子有限公司 | Remote monitoring system based on internet of things air conditioners, and control method thereof |
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| CN111522322A (en) * | 2019-02-01 | 2020-08-11 | 北京京东尚科信息技术有限公司 | Method and device for repairing fault of unmanned vehicle |
| CN112202588A (en) * | 2019-07-08 | 2021-01-08 | 中兴通讯股份有限公司 | Method for remotely maintaining equipment, method, device and system for issuing maintenance instruction |
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| WO2021008414A1 (en) * | 2019-07-17 | 2021-01-21 | 深圳市智物联网络有限公司 | Alarm method for internet of things device, and related apparatus |
| WO2022262629A1 (en) * | 2021-06-17 | 2022-12-22 | 青岛海尔空调电子有限公司 | Remote monitoring system based on internet of things air conditioners, and control method thereof |
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Application publication date: 20111019 |