CN102148856A

CN102148856A - Knowledge information interaction service method, platform and site

Info

Publication number: CN102148856A
Application number: CN2010106164276A
Authority: CN
Inventors: 刘昌艳; 杨明; 耿艳坤; 穆建鑫; 刘英杰; 高媛; 陈霖
Original assignee: Beijing Baidu Netcom Science and Technology Co Ltd
Current assignee: Baidu Online Network Technology Beijing Co Ltd; Beijing Baidu Netcom Science and Technology Co Ltd
Priority date: 2010-12-30
Filing date: 2010-12-30
Publication date: 2011-08-10

Abstract

The invention discloses a knowledge information interaction service method, a platform and a knowledge information interaction service site. The method comprises that: the questioning and answering interaction platform receives a question asked through a universal questioning and answering user interface in a first network site or network application by a user; the questioning and answering interaction platform judges the type of the question based on the class or text related information of the question, and pushes the question to a second network site or the network application corresponding to the type of the question; the questioning and answering interaction platform receives an answer or reply to the question from the user in the second network site or the network application; and the questioning and answering interaction platform transmits the answer or reply to the question to the first network site or the network application, or transmits the answer or replay to the user by a user contact way reserved in the first network site or the network application. The method, the platform and the site are favorable for cooperation among knowledge information questioner network channels to make questioning and answering services easy to popularize to the whole network; and simultaneously, the asked questions can be answered by proper knowledge information questioners to improve the levels of the questioning and answering services.

Description

Knowledge information interactive service method, platform and website

[technical field]

The present invention relates to networking technology area, particularly relate to knowledge information interactive service method, platform and website.

[background technology]

The knowledge information interaction platform is user oneself to be asked a question targetedly, and can adopt reward on total mark mechanism to start other users' form, solve the search pattern of this problem according to real needs.Simultaneously, the answer of these problems can be further used as Search Results again, offers the user that other have similar query, reaches the effect of sharing knowledge.

The knowledge information interaction platform is timely, can allow the implicit knowledge that the user had change into Explicit Knowledge, and the user is the user of platform content, is again the creator of platform simultaneously, and the knowledge data of accumulating at platform can be reflected in the Search Results.By the interaction of user and search engine, realize the communityization of search engine.

The knowledge information interaction demand that market increases rapidly needs corresponding network technology to give sufficient support, as disclosed Chinese invention patent application on August 23rd, 2006 200510023955.X number, described patent application has disclosed problem user and has answered a question and utilize the website interactive system to carry out the scheme of answer between the user.Wherein, when the problem user after the website interactive system asks a question, examine this problem on the backstage of website interactive system, and, pass if examine, and search associated answer in knowledge base in knowledge base search associated answer, then directly feed back to the user, if less than associated answer, then this problem is sent to other registered users and carry out answer, and will answer the result and send to the user who asks a question by various communication platforms in knowledge base search.The described knowledge information interaction technique of described 200510023955.X patent application, characteristics are to utilize the user of this website to carry out certain question and answer activity in this site-bound.

Another kind of knowledge information intercorrelation technology can be consulted No. the 200710107883.6th, disclosed Chinese invention patent on May 14th, 2008, and described No. 200710107883.6 patent application disclosed a kind of scheme of utilizing the Internet to carry out answer.Wherein, need be at instant communication client (as qq, msn etc.) go up installation one plug-in unit, for instant communication client is set up the question and answer function, when the user needs problem, then on the relevant user interface on the instant communication software, ask a question, this problem can be transferred to the Mailbot server, the Mailbot server submits a question to the knowledge search server, the knowledge search server is searched for answer in knowledge base, when searching associated answer, can feed back it to instant communication client, in addition if search for less than answer in knowledge base, the knowledge search server also can obtain associated answer from mutual website, and feeds back to the user; And the user also can ask a question by landing mutual website, and carries out problem search by the knowledge search server in knowledge base.The described No. 200710107883.6 described knowledge information interaction technique of patent application, characteristics are to emphasize to utilize the real-time of MSN to allow the user obtain fast answering and emphasize that questions answer can send to the user.

[summary of the invention]

The invention provides a kind of knowledge information interactive service method, platform and website, help the knowledge information side of enquirement web channel and launch cooperation, the question and answer service is easy to the whole network promotion, can allow the problem of puing question to answer, make the question and answer service level higher simultaneously by suitable knowledge information enquirement side.

Concrete technical scheme is as follows:

The invention provides a kind of knowledge information interactive service method, comprising: the question and answer interaction platform receives the problem that the user proposes by universal question-answer user interface in first website or the network application; Problem-targeted classification of described question and answer interaction platform or text relevant information are judged the type of described problem, and described problem are pushed to second website or the network application of corresponding described problem types; Described question and answer interaction platform receives from answer or the answer of user in second website or the network application to described problem; Described question and answer interaction platform to described first website or network application send the answer of described problem or answer or by described first website or network application in the customer contact mode that keeps send described answer or answer to the user.

Wherein, describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: problem is pushed to the described type of customization or in the type field authority's second website or network application.

Wherein, describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: second website or the network application record of described problem types and all storages are directly mated or fuzzy matching, obtain one or more second website or network application, and described problem is pushed to one or more second website or network applications that described coupling obtains.

Wherein, described problem is pushed to second website of corresponding described problem types or the step of network application comprises:, after described exploration finishes, formally described problem is pushed to second website or the network application of corresponding described problem types again with exploratory second website or the network application that pushes to corresponding described problem types of described problem; Described question and answer interaction platform receives from after the step of user in second website or the network application to the answer of described problem or answer, comprise: corresponding second website or the network application problem that receive in the assessment scheduled time are adopted rate and response rate or response rate, when the adopting rate and response rate or response rate and surpass reservation threshold of assessment, increase is to the problem propelling movement amount of corresponding second website or network application, when the adopting rate and response rate or response rate and be lower than reservation threshold of assessment, minimizing is to the problem propelling movement amount of corresponding second website or network application, or change the match information of described second website or network application, or directly stop to push to described second website or network application.

Wherein, described question and answer interaction platform receives and from user in second website or the network application answer of described problem or the step of answer comprised: whether described question and answer interaction platform regularly or is irregularly inquired about in described second website or the network application user has described problem is provided answer or answer, when providing answer or replying, receive from the answer or the answer of user in second website or the network application to described problem; Or described question and answer interaction platform receives answer or the answer of the user of active passback in described second website or the network application to described problem.

Wherein, described question and answer interaction platform receives from after the answer or answer of user in second website or the network application to described problem, comprising: the source of discerning described answer or answer; Described question and answer interaction platform to described first website or network application send the answer of described problem or answer or by described first website or network application in the customer contact mode that keeps in the user sends described answer or replys, comprise: the source of described answer or answer is sent to described first website or network application with described answer or answer, or send to the user by the customer contact mode that keeps in described first website or the network application.

Wherein, the step in the source of described identification answer or answer, comprise:, discern the final source of the affiliated problem of this answer or answer based on problem and the mapping relations between second website or network application propelling movement problem from described first website or network application.

Wherein, in advance first qualification certification is carried out in the diverse network website or the network application that insert the question and answer interaction platform, described website or the network application of carrying out first qualification certification carried out data interchange by universal question-answer user interface and question and answer interaction platform in website or the application, and as described first website or network application; Before question and answer interaction platform reception user passed through the problem of universal question-answer user interface proposition in first website or the network application, comprising: described question and answer interaction platform received the access request of described first website or network application; Described question and answer interaction platform checking is described to have first website or the network of the request of access whether to pass through qualification certification, allows described first website or network application to insert when checking has qualification certification.

Wherein, described question and answer interaction platform receives the step of user by the problem of universal question-answer user interface proposition in described first website or the network application, and comprising: described question and answer interaction platform receives the described first website our station login user or network application self login user passes through the problem that the universal question-answer user interface proposes; Or described question and answer interaction platform receives the problem that this platform login user proposes by universal question-answer user interface in described first website or the network application.

Wherein, described to first website or network application sends the answer of described problem or the step of answer comprises: as the mode that the individual center page or leaf by login user pushes, to send the answer or the answer of described problem to described first website or network application.

Wherein, before the step of second website that described problem is pushed to corresponding described problem types or network application, in advance second qualification certification is carried out in the diverse network website or the network application that will be pushed to, described website or network application submission self domain name, classification, keyword and the logo LOGO that carries out second qualification certification carries out described second qualification certification, and as described second website or network application; Describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: described problem types and a plurality of second website or network application are directly mated or fuzzy matching, find second website or the network application of corresponding classification or keyword, described problem is known the channel propelling movement to down corresponding of second website of the described problem types of correspondence or network application; It is described after first website or network application send the step of the answer of described problem or answer, comprise: receive the optimum answer evaluation result of user, and on platform, show described answer or reply second website in source or the logo of network application described answer or answer.

Wherein, described question and answer interaction platform receives after the problem of user by universal question-answer user interface proposition in described first website or the network application, before described question and answer interaction platform is analyzed described problem and mated, comprising: described question and answer interaction platform is submitted the checking request to according to the problem of described reception; The token token that keeps at platform when described question and answer interaction platform obtains described user and logins according to described problem request in the user version file cookie of platform; Described question and answer interaction platform starts the first login authentication flow process and described token is sent to described first website or network application; Described question and answer interaction platform receives described first website or network application is carried out the resulting checking result of the second login authentication flow process according to described token; Described question and answer interaction platform described checking result by the time, formally receive the problem of user by universal question-answer user interface proposition in described first website or the network application, make described question and answer interaction platform analyze described problem and mate.

Wherein, after described website or network application access, described question and answer interaction platform receive the user by described first website or network application in before the problem that proposes of universal question-answer user interface, comprising: described question and answer interaction platform receives the logging request of user by universal question-answer user interface submission in described first website or the network application; Described question and answer interaction platform is redirected to described first website or network application with described logging request, triggers described first website or network application and uses present networks website or network application login window to receive user login information according to described redirected logging request; Described question and answer interaction platform receives described first website or this User Token that is redirected to this platform is adjusted back in network application according to described user login information; Described question and answer interaction platform receives according to described token and uses the readjustment page, and described token is set in this territory user version file.

The present invention also provides a kind of question and answer interaction platform of opening, comprising: the problem receiving element is used for receiving the problem that the user proposes by first website or network application universal question-answer user interface; The issue handling unit is used for problem-targeted classification or text relevant information, judges the type of described problem, and described problem is pushed to second website or the network application of corresponding described problem types; The answer receiving element is used for receiving answer or the answer to described problem from second website or network application user; Non-conformance report unit is used for sending the answer of described problem or answer or the customer contact mode that keeps by described first website or network application sends described answer or answer to the user to described first website or network application.

Wherein, described issue handling unit specifically is used for problem-targeted classification or text relevant information, judges the type of described problem, and described problem is pushed to the described type of customization or in the type field authority's second website or network application.

Wherein, further comprise: the object matching unit, be used for after the issue handling unit judges goes out the type of described problem, second website or the network application record of described problem types and all storages are directly mated or fuzzy matching, obtain one or more second website or network application, and one or more second website that will obtain or network application information are returned described issue handling unit.

Wherein, further comprise: the recruitment evaluation unit is used to assess corresponding second website or the network application problem that receive in the scheduled time and adopts rate and response rate or response rate; Problem increases the unit, and being used for increases the problem propelling movement amount to corresponding second website or network application when the adopting rate and response rate or response rate and surpass reservation threshold of assessment; The problem adjustment unit, be used for when the adopting rate and response rate or response rate and be lower than reservation threshold of assessment, minimizing is to the problem propelling movement amount of corresponding second website or network application, or change the match information of described second website or network application, or directly stop to push to described second website or network application.

Wherein, further comprise: the qualification certification unit, be used in advance first qualification certification being carried out in the diverse network website or the network application that insert the question and answer interaction platform, described website or the network application of carrying out first qualification certification carried out data interchange by universal question-answer user interface and question and answer interaction platform in website or the application, and as described first website or network application; Insert requesting processing, be used to receive the access request of described first website or network application; The first qualification authentication unit is used to verify that described first website that the request of access arranged or network whether through first qualification certification, allow described first website or network application to insert when checking has qualification certification.

Wherein, described problem receiving element specifically is used for receiving the problem that the described first website our station login user or network application self login user propose by the universal question-answer user interface or receives the problem of this platform login user by described first website or the proposition of network application universal question-answer user interface.

Wherein, described non-conformance report unit specifically is used for mode that the individual center page or leaf by login user pushes, sends the answer of described problem or answer or the customer contact mode that keeps by described first website or network application sends described answer or answer to the user to described first website or network application.

Wherein, further comprise: the checking request unit, be used for before the described problem of issue handling cell processing, submit the checking request to according to the problem that described problem receiving element receives; The token acquiring unit is used for the token token that keeps at platform according to described checking request when the user version file cookie of platform obtains described user and logins; The token transmitting element is used to start the first login authentication flow process and described token is sent to described first website or network application; The checking feedback unit is used to receive described first website or network application and carries out the resulting checking result of the second login authentication flow process according to described token; The checking judging unit, be used for described checking result by the time, formally receive the problem of user by universal question-answer user interface proposition in described first website or the network application, make described question and answer interaction platform analyze described problem and mate.

Wherein, further comprise: the logging request unit, be used for before the problem receiving element receives described problem, receive the logging request that the user submits to by universal question-answer user interface in described first website or the network application; Login is redirected the unit, be used for described logging request is redirected to described first website or network application, trigger described first website or network application and use present networks website or network application login window to receive user login information according to described redirected logging request; The token receiving element is used to receive described first website or network application and adjusts back this User Token that is redirected to this platform according to described user login information; The readjustment units of pages is used for using the readjustment page according to described token, and described token is set in this territory user version file.

Wherein, described universal question-answer user interface is the link that has the question and answer function in auxiliary plug-in type interface or described website or the network application, and wherein said auxiliary plug-in type interface is platform software plug-in unit shopex of Online Store or community forum software systems plug-in unit discuz.

Wherein, further comprise: the page rendering unit, be used for after described first website or network application access, accept described net first website or network application and use the parsing of top-level domain described question and answer interaction platform, and all program running pages that comprise user interface UI aspect that will be relevant with described problem send to described first website or network application, or send to the webpage that described first website or network application are ejected.

Wherein, further comprise: website management supporter, be used for as the question and answer interaction platform the backstage, cooperate described first website or network application that the page pattern style of non-conformance report unit and page rendering content that the unit sends is set on described backstage.

The present invention provides a kind of knowledge information Internet website again, comprise: the second qualification authentication unit, be used in advance carrying out second qualification certification, submit to and carry out described second qualification certification required website self domain name, classification, keyword and logo LOGO to the question and answer interaction platform of the problem of propelling movement; The universal question-answer user interface section is used for carrying out data interchange with described question and answer interaction platform; Push receiving element, be used to receive described question and answer interaction platform and push the problem of coming; The question answering unit is used to receive answer or the answer of our station user to described problem; The answer commit unit is used to utilize described universal question-answer user interface section that the answer or the answer of described problem are sent to described question and answer interaction platform.

As can be seen from the above technical solutions, the present invention is by the open question and answer interaction platform of design, diverse network website or network application are carried out qualification certification, make described website or network application after the access enjoy storage, bandwidth and the service that the question and answer interaction platform provides, can net poly-various third party's website, the question and answer Internet of sealing is become the open knowledge sharing of sharing, compiles platform, form knowledge compiling in maximum magnitude, improve accuracy rate, hit rate and the speed of problem answers feedback; While is in the universal question-answer user interface design of third party's website, can help internet site to build and safeguard the ripe knowledge information interactive service of a cover at low cost, for the netizen who is distributed on the different web sites has brought new channel that obtains information knowledge and method, also promoted simultaneously the Internet, particularly at the knowledge information data accumulation of professional domain, we can say, universal question-answer user interface design at third party's website, it is the important means that cooperates above-mentioned open question and answer interaction platform, allow third party's website be easy to accept, make the opening of question and answer interaction platform become possibility; The present invention can allow the user of each cooperation website in the Internet form the gesture of alliance, quizmaster's a certain inlet from the Internet asks a question, be disseminated to the website or the outlet of ability to solve problem, collect each website to this questions answer, and be synchronized to the place that problem proposes, solve user's problem, meet consumers' demand, make every effort to the quickest, the most professionally help the user to solve its query.The present invention helps the knowledge information side of enquirement web channel and launches cooperation, the question and answer service is easy to the whole network promotion, can allow the problem of puing question to answer, make the question and answer service level higher by suitable knowledge information enquirement side simultaneously.

In one embodiment, the present invention designs a kind of based on shopex, and discuz etc. increase income program and the mutual plug-in unit of knowledge information built, by with the interconnecting of question and answer interaction platform, this form of question and answer is expanded on the various carriers of the Internet.By plug-in unit is installed, question and answer mode can be converted to the distinctive form of expression of this program, such as the Discuz plug-in unit, question and answer just will be in the money order receipt to be signed and returned to the sender of posting complete process.Shopex will be embodied in user's interchange and user and the businessman's communication and produce question and answer.

In one embodiment, the present invention designs a kind of like this form, be the mode of the keeper of third party's website with visual selection and modification configuration HTML HTML even inspection layer stacking style table CSS code, embed the customized content of question and answer interaction platform as oneself, allow the website user in using question and answer interaction platform process, in the specific region, experience visual experience and the operating experience similar or specific with other websites of website.

[description of drawings]

Fig. 1 is the flow chart of knowledge information interactive service method embodiment of the present invention;

Fig. 2 is the login validation verification flow chart that accounting number users is arranged among the knowledge information interactive service method embodiment of the present invention;

Fig. 3 is the login authentication flow chart that accounting number users is arranged among the knowledge information interactive service method embodiment of the present invention;

Fig. 4 is the login validation verification flow chart of no accounting number users among the knowledge information interactive service method embodiment of the present invention;

Fig. 5 is the login authentication flow chart of no accounting number users among the knowledge information interactive service method embodiment of the present invention;

Fig. 6 is the theory diagram of the question and answer interaction platform embodiment one of opening of the present invention;

Fig. 7 is the theory diagram of the question and answer interaction platform embodiment two of opening of the present invention;

Fig. 8 is the theory diagram of the question and answer interaction platform embodiment three of opening of the present invention;

Fig. 9 is the theory diagram of the question and answer interaction platform embodiment four of opening of the present invention;

Figure 10 is the theory diagram of the question and answer interaction platform embodiment five of opening of the present invention;

Figure 11 is the theory diagram of the question and answer interaction platform embodiment six of opening of the present invention;

Figure 12 is the theory diagram of knowledge information Internet website embodiment of the present invention.

[embodiment]

In order to make the purpose, technical solutions and advantages of the present invention clearer, describe the present invention below in conjunction with the drawings and specific embodiments.

Consult Fig. 1, knowledge information interactive service method embodiment of the present invention may further comprise the steps:

Step 101: the question and answer interaction platform receives the problem that the user proposes by universal question-answer user interface in first website or the network application;

The question and answer interaction platform of described opening, be meant the question and answer interaction platform that to link up with other types, other enterprises, other industry even diverse network website of the same type or application, be not only in a certain system of sealing, the platform in a certain website; Described platform generally comprises server and corresponding network device;

The question and answer interaction platform of described opening can be set up cooperative relationship with numerous middle-size and small-size websites (comprise but not only comprise up rightness website community, region website community, brand website community), carries out the mutual of knowledge information together;

The universal question-answer user interface can be the plug-in unit of website, application, plug-in or other various various routine interfaces related with this website, even stand-alone program, so long as general-purpose interface can realize that the data communication function of website and question and answer interaction platform gets final product;

This website is browsed user or login user in browsing described first website or network application process, use described universal question-answer user interface to ask a question, the described universal question-answer user interface of first website or network application receives described problem, and sends to the question and answer interaction platform;

Step 102: problem-targeted classification of described question and answer interaction platform or text relevant information, judge the type of described problem, and described problem is pushed to second website or the network application of corresponding described problem types;

Described problem can just have been classified good when first website or network application are submitted to or established text relevant information such as keyword, also can be after being sent to the question and answer interaction platform, and classify again or establish keyword; As for one type of front, described question and answer interaction platform is judged the step of the type of described problem, be meant and find out described classification or keyword, as for one type of back, described question and answer interaction platform is judged the step of the type of described problem, is meant according to the classification of some pre-defined rule decision problems or has established keyword;

Described classification, text relevant information can comprise problem ID (qid), title (title), content (content) field contents;

Described first website or network application can be more existing knowledge information storehouses, know such as Baidu, and for this situation, this step can adopt following any scheme:

Scheme one: the question and answer interaction platform directly receives the transfer order in certain knowledge information storehouse, then based on data content in the order, directly in the question and answer interaction platform, push and distribute, customization based on classification, can judge according to the classified information in the order and push, if based on the keyword customization, can judge propelling movement according to the keyword and the enquirement Title of customization.

Scheme two: data push based on knowing present problem push-mechanism to be solved (comprising classification, keyword customization), data only comprised qid and title during but problem to be solved pushed, no problem content, and the question and answer interaction platform needs subject of question, a kind of method is that the question and answer interaction platform receives the transfer order and only does storage, puts question to problem detailed content data based on the qid self-service query then; Another method then is not receive the transfer order, directly uses qid to obtain the enquirement detailed content to the QB in knowledge information storehouse module.

Program alternatives: based on the data interchange demand of question and answer interaction platform on the knowledge information storehouse, comprise and know that problem is needed to inform the demand of question and answer interaction platform after adopting, adopt order and need receive the transfer order equally, so on problem to be solved pushes, still adopt the scheme that receives the transfer order, then no longer need go QB to get problem content based on qid.In order to satisfy existing demand, based on classification customization, keyword customized push, use the existing problem to be solved in knowledge information storehouse to push, be not pushed to the strategy of a plurality of cooperation websites as far as possible, the realization that makes marks of the knowledge information database data by reception transfer demanded storage about same problem.

Problem to be solved pushes uses the existing problem to be solved in knowledge information storehouse to push interface, can obtain the qid and the titile of problem list, do a Backup Data of knowing new QB then, from the QB of backup, obtain knowledge information storehouse content, in order to improve performance, can do regularly clear list processing, only keep nearly 30 days data.

Step 103: described question and answer interaction platform receives from answer or the answer of user in second website or the network application to described problem;

Described question and answer interaction platform can be regularly or not timing receive from answer or the answer of user in second website or the network application described problem, can also receive answer or the answer to described problem actively or passively from user in second website or the network application;

Step 104: described question and answer interaction platform to described first website or network application send the answer of described problem or answer or by described first website or network application in the customer contact mode that keeps send described answer or answer to the user.

Above embodiment can understand, the present invention is by the open question and answer interaction platform of design, diverse network website or network application are carried out qualification certification, make described website or network application after the access enjoy storage, bandwidth and the service that the question and answer interaction platform provides, can net poly-various third party's website, the question and answer Internet of sealing is become the open knowledge sharing of sharing, compiles platform, form knowledge compiling in maximum magnitude, improve accuracy rate, hit rate and the speed of problem answers feedback; While is in the universal question-answer user interface design of third party's website, can help internet site to build and safeguard the ripe knowledge information interactive service of a cover at low cost, for the netizen who is distributed on the different web sites has brought new channel that obtains information knowledge and method, also promoted simultaneously the Internet, particularly at the knowledge information data accumulation of professional domain, we can say, universal question-answer user interface design at third party's website, it is the important means that cooperates above-mentioned open question and answer interaction platform, allow third party's website be easy to accept, make the opening of question and answer interaction platform become possibility;

The present invention can allow the user of each cooperation website in the Internet form the gesture of alliance, quizmaster's a certain inlet from the Internet asks a question, be disseminated to the website or the outlet of ability to solve problem, collect each website to this questions answer, and be synchronized to the place that problem proposes, solve user's problem, meet consumers' demand, make every effort to the quickest, the most professionally help the user to solve its query.The present invention helps the knowledge information side of enquirement web channel and launches cooperation, the question and answer service is easy to the whole network promotion, can allow the problem of puing question to answer, make the question and answer service level higher by suitable knowledge information enquirement side simultaneously.

In the embodiment of the invention, the question and answer interaction platform receives the mode of user by the problem of universal question-answer user interface proposition in first website or the network application, be called the channel modality for co-operation in embodiments of the present invention, in the pattern of carrying out the channel cooperation with problem submission side;

Described problem is pushed to second website of corresponding described problem types or the mode of network application, be called the data modality for co-operation in embodiments of the present invention, be to carry out a kind of more flexibly modality for co-operation of releasing on the channel modality for co-operation basis with problem submission side, be primarily aimed at the website of building the question and answer platform, or the saturated inadequately affiliate of enquirement demand in some stations.

The basis of data modality for co-operation is second website or the network application that problem to be solved in first website or network application such as the knowledge information storehouse is pushed to cooperation, the user of cooperation website answers and is synchronized to first website or network application, can be carried out the displaying of second website or network application logo after adopting.

By the data cooperation, second website or network application will obtain a collection of enquirement as " seed ", fully excite and utilize our station to answer resource.Simultaneously also will return first website or network application, attract degree of depth user with the high-quality answer.

In another embodiment, describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: problem is pushed to the described type of customization or in the type field authority's second website or network application.Second website or the network application that problem are pushed to the described type of customization are meant, problem is pushed to second website or the network application identical or relevant with problem domain, such as relevant healthy enquirement is pushed to health and fitness site; Second website or network application that problem is pushed to the type field authority are meant, problem is pushed to second website or network application this area specialty, authority, utilize the resource of authoritative website to solve this problem best.

In another embodiment, describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: second website or the network application record of described problem types and all storages are directly mated or fuzzy matching, obtain one or more second website or network application, and described problem is pushed to one or more second website or network applications that described coupling obtains.Present embodiment can more accurate, more have operability ground that suitable problem is pushed to suitable website or application.

In another embodiment, described problem is pushed to second website of corresponding described problem types or the step of network application comprises:, after described exploration finishes, formally described problem is pushed to second website or the network application of corresponding described problem types again with exploratory second website or the network application that pushes to corresponding described problem types of described problem;

Described question and answer interaction platform receives from after the step of user in second website or the network application to the answer of described problem or answer, comprise: corresponding second website or the network application problem that receive in the assessment scheduled time are adopted rate and response rate or response rate, when the adopting rate and response rate or response rate and surpass reservation threshold of assessment, increase is to the problem propelling movement amount of corresponding second website or network application, when the adopting rate and response rate or response rate and be lower than reservation threshold of assessment, minimizing is to the problem propelling movement amount of corresponding second website or network application, or change the match information of described second website or network application, or directly stop to push to described second website or network application.

The above embodiments can adopt the form of feedback, dynamically determine suitable second website or network application exactly, to reach more efficient question and answer cooperation effect.

In another embodiment, described question and answer interaction platform receives and from user in second website or the network application answer of described problem or the step of answer is comprised:

Whether described question and answer interaction platform regularly or is irregularly inquired about in described second website or the network application user has described problem is provided answer or answer, when providing answer or replying, receive from the answer or the answer of user in second website or the network application to described problem; Or

Described question and answer interaction platform receives answer or the answer of the user of active passback in described second website or the network application to described problem.

In another embodiment, provide a kind of with answer or reply the mode correctly return first website or network application, that is: described question and answer interaction platform receives from after the answer or answer of user in second website or the network application to described problem, comprising: the source of discerning described answer or answer;

Described question and answer interaction platform to described first website or network application send the answer of described problem or answer or by described first website or network application in the customer contact mode that keeps in the user sends described answer or replys, comprise: the source of described answer or answer is sent to described first website or network application with described answer or answer, or send to the user by the customer contact mode that keeps in described first website or the network application.

Above-mentioned with answer or reply and correctly to return in the mode of first website or network application, be specially:

The step in the source of described identification answer or answer, comprise:, discern the final source of the affiliated problem of this answer or answer based on problem and the mapping relations between second website or network application propelling movement problem from described first website or network application.

In another embodiment, as described above, corresponding to the channel modality for co-operation, need authenticate first website or network application, that is: in advance first qualification certification is carried out in the diverse network website or the network application that insert the question and answer interaction platform, described website or the network application of carrying out first qualification certification carried out data interchange by universal question-answer user interface and question and answer interaction platform in website or the application, and as described first website or network application;

Before question and answer interaction platform reception user passes through the problem of universal question-answer user interface proposition in first website or the network application, comprising:

1) described question and answer interaction platform receives the access request of described first website or network application;

2) described question and answer interaction platform checking is described has first website or the network of the request of access whether to pass through qualification certification, allows described first website or network application to insert when checking has qualification certification.

In another embodiment, described universal question-answer user interface is the auxiliary plug-in type interface with question and answer function, so:

Described question and answer interaction platform receives the step of user by the problem of universal question-answer user interface proposition in described first website or the network application, comprising:

Described question and answer interaction platform receives the described first website our station login user or network application self login user passes through the problem that the universal question-answer user interface proposes; Or

Described question and answer interaction platform receives the problem that this platform login user proposes by universal question-answer user interface in described first website or the network application.

In another embodiment, described to website or network application sends the answer of described problem or the step of answer adopts following practising way, that is: the mode that pushes of the individual center page or leaf by login user, send the answer or the answer of described problem to described first website or network application.Such mode is simple and practical, can combine with existing individual center page or leaf technology, need not too much open cost, reduces open difficulty.Can certainly not pass through the mode of user's individual center page or leaf propelling movement, such as pushing by the modes such as interior note, mailbox of standing.

As described above, corresponding to the data modality for co-operation, need authenticate second website or network application, that is:

Before the step of second website that described problem is pushed to corresponding described problem types or network application, in advance second qualification certification is carried out in the diverse network website or the network application that will be pushed to, described website or network application submission self domain name, classification, keyword and the logo LOGO that carries out second qualification certification carries out described second qualification certification, and as described second website or network application;

Describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: described problem types and a plurality of second website or network application are directly mated or fuzzy matching, find second website or the network application of corresponding classification or keyword, described problem is known the channel propelling movement to down corresponding of second website of the described problem types of correspondence or network application;

It is described after first website or network application send the step of the answer of described problem or answer, comprise: receive the optimum answer evaluation result of user, and on platform, show described answer or reply second website in source or the logo of network application described answer or answer.

In another embodiment, described question and answer interaction platform receives after the problem of user by universal question-answer user interface proposition in described first website or the network application, before described question and answer interaction platform is analyzed described problem and is mated, owing to adopt the universal question-answer user interface to come intercommunication website and platform, therefore need login validation verification to the user who is positioned at website side or network application side.

Consult Fig. 2, described login validation verification process may further comprise the steps:

1) described question and answer interaction platform is submitted the checking request to according to the problem of described reception;

The token token that keeps at platform when 2) described question and answer interaction platform obtains described user and logins according to described problem request in the user version file cookie of platform;

3) described question and answer interaction platform starts the first login authentication flow process and is that described first website or network application send with described token to third party's website;

4) described question and answer interaction platform receives described first website or network application is carried out the resulting checking result of the second login authentication flow process according to described token;

5) described question and answer interaction platform described checking result by the time, formally receive the problem of user by universal question-answer user interface proposition in described first website or the network application, make described question and answer interaction platform analyze described problem and mate.

Concerning third party's website will use the website of himself number of the account system, can provide the HTTP interface of login validation verification for the question and answer interaction platform.For the website of no number of the account system, the question and answer interaction platform is also supported to use the login of this platform account by OPEN API system, can also support other OPEN ID number of the account system.

Third party's website only needs the domain name mapping of oneself is arrived the IP or the domain name addresses of question and answer interaction platform.Website for no number of the account system no longer needs any exploitation just can set up the question and answer channel; For the website that the number of the account system is arranged, only need provide one to land the checking interface and just can set up the question and answer channel again.

Equally, in another embodiment, after described website or network application access, described question and answer interaction platform receive the user by described website or network application in before the problem of universal question-answer user interface proposition, need carry out login authentication to the user who is positioned at website side or network application side.

Consult Fig. 3, described login authentication process may further comprise the steps:

After described website or network application insert, described question and answer interaction platform receive the user by described first website or network application in before the problem of universal question-answer user interface proposition, comprising:

1) described question and answer interaction platform receives the logging request that the user submits to by universal question-answer user interface in described first website or the network application;

2) described question and answer interaction platform is redirected to described first website or network application with described logging request, triggers described first website or network application and uses present networks website or network application login window to receive user login information according to described redirected logging request;

3) described question and answer interaction platform receives described first website or this User Token that is redirected to this platform is adjusted back in network application according to described user login information;

4) described question and answer interaction platform receives according to described token and uses the readjustment page, and described token is set in this territory user version file.

Like this, for the user of described website or network application, described question and answer interaction platform is sightless; Simultaneously in order to make communication process safety, the two-way interactive here can use the key between question and answer interaction platform and the third party's website to carry out encrypted transmission, can guarantee that like this information that third party's website is received do not forge, and the question and answer interaction platform information received neither be forged.

For no account situation, the user can use the number of the account system of a question and answer interaction platform approval to login.Corresponding login validation verification process and login authentication process are respectively as shown in Figure 4 and Figure 5.

Consult Fig. 6,, also provide a kind of question and answer interaction platform embodiment of opening, comprising based on spirit of the present invention:

The problem receiving element is used for receiving the problem that the user proposes by first website or network application universal question-answer user interface;

The issue handling unit is used for problem-targeted classification or text relevant information, judges the type of described problem, and described problem is pushed to second website or the network application of corresponding described problem types;

The answer receiving element is used for receiving answer or the answer to described problem from second website or network application user;

Non-conformance report unit is used for sending the answer of described problem or answer or the customer contact mode that keeps by described first website or network application sends described answer or answer to the user to described first website or network application.

The question and answer interaction platform embodiment of above opening, can realize the unification of the channel modality for co-operation and the data modality for co-operation of knowledge information interactive service, can allow the user of each cooperation website in the Internet form the gesture of alliance, quizmaster's a certain inlet from the Internet asks a question, be disseminated to the website or the outlet of ability to solve problem, collect each website to this questions answer, and be synchronized to the place that problem proposes, solve user's problem, meet consumers' demand, make every effort to the quickest, the most professionally help the user to solve its query.The present invention helps the knowledge information side of enquirement web channel and launches cooperation, the question and answer service is easy to the whole network promotion, can allow the problem of puing question to answer, make the question and answer service level higher by suitable knowledge information enquirement side simultaneously.

In another embodiment of question and answer interaction platform of opening of the present invention, described issue handling unit specifically is used for problem-targeted classification or text relevant information, judge the type of described problem, and described problem pushed to the described type of customization or in the type field authority's second website or network application.

Consult Fig. 7, in another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

The object matching unit, be used for after the issue handling unit judges goes out the type of described problem, second website or the network application record of described problem types and all storages are directly mated or fuzzy matching, obtain one or more second website or network application, and one or more second website that will obtain or network application information are returned described issue handling unit.

Consult Fig. 8, in another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

The recruitment evaluation unit is used to assess corresponding second website or the network application problem that receive in the scheduled time and adopts rate and response rate or response rate;

Problem increases the unit, and being used for increases the problem propelling movement amount to corresponding second website or network application when the adopting rate and response rate or response rate and surpass reservation threshold of assessment;

The problem adjustment unit, be used for when the adopting rate and response rate or response rate and be lower than reservation threshold of assessment, minimizing is to the problem propelling movement amount of corresponding second website or network application, or change the match information of described second website or network application, or directly stop to push to described second website or network application.

Consult Fig. 9, in another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

The qualification certification unit, be used in advance first qualification certification being carried out in the diverse network website or the network application that insert the question and answer interaction platform, described website or the network application of carrying out first qualification certification carried out data interchange by universal question-answer user interface and question and answer interaction platform in website or the application, and as described first website or network application;

Insert requesting processing, be used to receive the access request of described first website or network application;

The first qualification authentication unit is used to verify that described first website that the request of access arranged or network whether through first qualification certification, allow described first website or network application to insert when checking has qualification certification.

Consult Figure 10, in another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

The checking request unit was used for before the described problem of issue handling cell processing, submitted the checking request to according to the problem that described problem receiving element receives;

The token acquiring unit is used for the token token that keeps at platform according to described checking request when the user version file cookie of platform obtains described user and logins;

The token transmitting element is used to start the first login authentication flow process and described token is sent to described first website or network application;

The checking feedback unit is used to receive described first website or network application and carries out the resulting checking result of the second login authentication flow process according to described token;

The checking judging unit, be used for described checking result by the time, formally receive the problem of user by universal question-answer user interface proposition in described first website or the network application, make described question and answer interaction platform analyze described problem and mate.

Consult Figure 11, in another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

The logging request unit was used for before the problem receiving element receives described problem, received the logging request that the user submits to by universal question-answer user interface in described first website or the network application;

Login is redirected the unit, be used for described logging request is redirected to described first website or network application, trigger described first website or network application and use present networks website or network application login window to receive user login information according to described redirected logging request;

The token receiving element is used to receive described first website or network application and adjusts back this User Token that is redirected to this platform according to described user login information;

The readjustment units of pages is used for using the readjustment page according to described token, and described token is set in this territory user version file.

In another embodiment of question and answer interaction platform of opening of the present invention, further comprise:

Page rendering unit (figure does not show), be used for after described first website or network application access, accept described net first website or network application and use the parsing of top-level domain described question and answer interaction platform, and all program running pages that comprise user interface UI aspect that will be relevant with described problem send to described first website or network application, or send to the webpage that described first website or network application are ejected.

This mode of operation of page rendering unit is called provides page mode, as long as domain name is arranged, just can erect a powerful question and answer platform in the shortest time.

Website management supporter (figure does not show), be used for as the question and answer interaction platform the backstage, cooperate described first website or network application that the page pattern style of non-conformance report unit and page rendering content that the unit sends is set on described backstage.

Consult Figure 12,, also provide a kind of knowledge information Internet website embodiment, comprising based on spirit of the present invention:

The second qualification authentication unit is used in advance carrying out second qualification certification to the question and answer interaction platform of the problem of propelling movement, submits to and carries out described second qualification certification required website self domain name, classification, keyword and logo LOGO;

The universal question-answer user interface section is used for carrying out data interchange with described question and answer interaction platform;

Push receiving element, be used to receive described question and answer interaction platform and push the problem of coming;

The question answering unit is used to receive answer or the answer of our station user to described problem;

The answer commit unit is used to utilize described universal question-answer user interface section that the answer or the answer of described problem are sent to described question and answer interaction platform.

Above-mentioned knowledge information Internet website embodiment can cooperate the question and answer interaction platform, and the answer or the answer of problem are provided, and realizes the knowledge information interactive service of data modality for co-operation.

The above only is preferred embodiment of the present invention, and is in order to restriction the present invention, within the spirit and principles in the present invention not all, any modification of being made, is equal to replacement, improvement etc., all should be included within the scope of protection of the invention.

Claims

1. a knowledge information interactive service method is characterized in that, comprising:

The question and answer interaction platform receives the problem that the user proposes by universal question-answer user interface in first website or the network application;

Problem-targeted classification of described question and answer interaction platform or text relevant information are judged the type of described problem, and described problem are pushed to second website or the network application of corresponding described problem types;

Described question and answer interaction platform receives from answer or the answer of user in second website or the network application to described problem;

Described question and answer interaction platform to described first website or network application send the answer of described problem or answer or by described first website or network application in the customer contact mode that keeps send described answer or answer to the user.

2. method according to claim 1 is characterized in that:

Describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: problem is pushed to the described type of customization or in the type field authority's second website or network application.

3. method according to claim 2 is characterized in that:

Describedly problem is pushed to second website of corresponding described problem types or the step of network application comprises: second website or the network application record of described problem types and all storages are directly mated or fuzzy matching, obtain one or more second website or network application, and described problem is pushed to one or more second website or network applications that described coupling obtains.

4. method according to claim 3 is characterized in that:

Described problem is pushed to second website of corresponding described problem types or the step of network application comprises:, after described exploration finishes, formally described problem is pushed to second website or the network application of corresponding described problem types again with exploratory second website or the network application that pushes to corresponding described problem types of described problem;

5. according to each described method of claim 1 to 4, it is characterized in that:

Described question and answer interaction platform receives and from user in second website or the network application answer of described problem or the step of answer is comprised:

6. according to each described method of claim 1 to 4, it is characterized in that:

Described question and answer interaction platform receives from after the answer or answer of user in second website or the network application to described problem, comprising: the source of discerning described answer or answer;

7. method according to claim 6 is characterized in that:

8. according to each described method of claim 1 to 4, it is characterized in that:

In advance first qualification certification is carried out in the diverse network website or the network application that insert the question and answer interaction platform, described website or the network application of carrying out first qualification certification carried out data interchange by universal question-answer user interface and question and answer interaction platform in website or the application, and as described first website or network application;

Described question and answer interaction platform receives the access request of described first website or network application;

Described question and answer interaction platform checking is described to have first website or the network of the request of access whether to pass through qualification certification, allows described first website or network application to insert when checking has qualification certification.

9. method according to claim 8 is characterized in that:

10. method according to claim 9 is characterized in that:

Described to first website or network application sends the answer of described problem or the step of answer comprises: as the mode that the individual center page or leaf by login user pushes, to send the answer or the answer of described problem to described first website or network application.

11., it is characterized in that according to each described method of claim 1 to 4:

12. method according to claim 3 is characterized in that:

Described question and answer interaction platform receives after the problem of user by universal question-answer user interface proposition in described first website or the network application, before described question and answer interaction platform is analyzed described problem and mated, comprising:

Described question and answer interaction platform is submitted the checking request to according to the problem of described reception;

The token token that keeps at platform when described question and answer interaction platform obtains described user and logins according to described problem request in the user version file cookie of platform;

Described question and answer interaction platform starts the first login authentication flow process and described token is sent to described first website or network application;

Described question and answer interaction platform receives described first website or network application is carried out the resulting checking result of the second login authentication flow process according to described token;

Described question and answer interaction platform described checking result by the time, formally receive the problem of user by universal question-answer user interface proposition in described first website or the network application, make described question and answer interaction platform analyze described problem and mate.

13. method according to claim 12 is characterized in that:

Described question and answer interaction platform receives the logging request that the user submits to by universal question-answer user interface in described first website or the network application;

Described question and answer interaction platform is redirected to described first website or network application with described logging request, triggers described first website or network application and uses present networks website or network application login window to receive user login information according to described redirected logging request;

Described question and answer interaction platform receives described first website or this User Token that is redirected to this platform is adjusted back in network application according to described user login information;

Described question and answer interaction platform receives according to described token and uses the readjustment page, and described token is set in this territory user version file.

14. the question and answer interaction platform of an opening is characterized in that, comprising:

15. platform according to claim 14 is characterized in that:

Described issue handling unit specifically is used for problem-targeted classification or text relevant information, judges the type of described problem, and described problem is pushed to the described type of customization or in the type field authority's second website or network application.

16. platform according to claim 15 is characterized in that, further comprises:

17. platform according to claim 16 is characterized in that, further comprises:

18. according to each described platform of claim 14 to 17, it is characterized in that, further comprise:

19. platform according to claim 18 is characterized in that:

Described problem receiving element specifically is used for receiving the problem that the described first website our station login user or network application self login user propose by the universal question-answer user interface or receives the problem of this platform login user by described first website or the proposition of network application universal question-answer user interface.

20. platform according to claim 19 is characterized in that:

Described non-conformance report unit specifically is used for mode that the individual center page or leaf by login user pushes, sends the answer of described problem or answer or the customer contact mode that keeps by described first website or network application sends described answer or answer to the user to described first website or network application.

21. platform according to claim 18 is characterized in that, further comprises:

22. platform according to claim 21 is characterized in that, further comprises:

23., it is characterized in that according to each described platform of claim 18 to 22:

Described universal question-answer user interface is the link that has the question and answer function in auxiliary plug-in type interface or described website or the network application, and wherein said auxiliary plug-in type interface is platform software plug-in unit shopex of Online Store or community forum software systems plug-in unit discuz.

24. according to each described platform of claim 18 to 22, it is characterized in that, further comprise:

The page rendering unit, be used for after described first website or network application access, accept described net first website or network application and use the parsing of top-level domain described question and answer interaction platform, and all program running pages that comprise user interface UI aspect that will be relevant with described problem send to described first website or network application, or send to the webpage that described first website or network application are ejected.

25. platform according to claim 24 is characterized in that, further comprises:

Website management supporter, be used for as the question and answer interaction platform the backstage, cooperate described first website or network application that the page pattern style of non-conformance report unit and page rendering content that the unit sends is set on described backstage.

26. a knowledge information Internet website is characterized in that, comprising: