CN102136918A - Method, device and system for accessing broadcast remotely - Google Patents
Method, device and system for accessing broadcast remotely Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/06—Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/10—Architectures or entities
- H04L65/1046—Call controllers; Call servers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/205—Broadcasting
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
Abstract
The embodiment of the invention discloses a method for accessing broadcast remotely, which comprises the steps of: receiving request information carrying broadcast area information sent by a call center by a session server, obtaining the ID number of a corresponding broadcast terminal according to the broadcast area information, selecting an idle sip phone from a plurality of imitated session initial protocol sip phones, and establishing a mapping relationship between the selected sip phone and the broadcast terminal, sending the number of the idle sip phone to the call center, receiving a call of the call center to the sip phone, and sending the call to the broadcast terminal. The embodiment of the invention also provides corresponding device and system. By adopting the technical scheme, a user can access to a broadcast system remotely for voice broadcast by utilizing a mobile phone, a fixed phone and the like.
Description
Technical field
The present invention relates to communication technical field, be specifically related to a kind of method, Apparatus and system of long-range access broadcasting.
Background technology
Public places such as rural area, station, campus need adopt broadcast system to talk usually or play the voice class program.Traditional broadcast system generally comprises audiogenic device, control appliance and the sound reproduction equipment that connects successively by transmission line, wherein audiogenic device can be artificial microphone or broadcasting server, control appliance can be a broadcast terminal, and sound reproduction equipment can be sound equipment, loudspeaker.The course of work of this broadcast system can be: broadcasting server is play voice document, produce voice digital signal and be transferred to broadcast terminal, broadcast terminal is with tone decoding, convert analog signal to, and analog signal carried out power amplification, output to sound equipment by tone frequency channel wire then or loudspeaker are play.The course of work of this broadcast system also can be: as the artificial microphone or the wireless earphone of audiogenic device, directly analog signal transmission is arrived broadcast terminal, broadcast terminal carries out power amplification with this analog signal, outputs to sound equipment by tone frequency channel wire then or loudspeaker are play.
The broadcast system of prior art, its audiogenic device are confined in the small range usually, broadcasting studio for example, thus cause the announcer to broadcast in more among a small circle at this.Even if adopt wireless microphone as audiogenic device, the announcer still must broadcast in wireless microphone signal access scope.As seen this traditional broadcast system can not be realized long-range access broadcasting, and for example transcounty, city even the access broadcasting of scope transprovincially can not realize inserting anywhere or anytime.
The inventor notices, the call center that enterprise uses can realize long-range access dialogue.General call center comprises: interconnective computer telephony integration system (Computer Telephony Integration, CTI), (Automatic Call Distribution is ACD) with a plurality of phones of attending a banquet that are registered on the ACD for the system of automatic call dispatching.Wherein, CTI comprise again interactive voice response system (Interactive Voice Response, IVR).This call center is connected by 75 Europe impedance coaxial cables (E1 line) with carrier network, and enterprise is that call center's number resource of application is an access code to operator.User side is dialed the access code of enterprise, and the CTI of call center connects manually as need to user's playing alert tones, and CTI is transferred to this calling on the phone of attending a banquet of a free time, and directly connecting subscribers participating and the phone of attending a banquet carry out man-to-man conversation.
The call center of prior art can realize long-range anywhere or anytime access, but can only realize the conversation of a user to an internal staff, can not realize the public broadcasting of a user in the face of numerous crowds.
Summary of the invention
The embodiment of the invention provides a kind of method, Apparatus and system of long-range access broadcasting.
A kind of method of long-range access broadcasting comprises:
The request message that conversation server receipt of call center sends, this request message carries broadcast area information;
Obtain ID number of corresponding broadcast terminal according to broadcast area information, and from a plurality of session initiation protocol sip phones of simulation, choose sip phone and the broadcast terminal of a free time and set up mapping relations;
The number of the sip phone that this is idle sends to the call center;
The call accepted center is to the calling of sip phone;
And this calling is sent to broadcast terminal.
A kind of method of long-range access broadcasting comprises:
Obtain the broadcast area information that the user determines;
Transmission is carried the request message of broadcast area information to conversation server;
The number of the sip phone of the free time that the reception conversation server returns;
The sip phone is made a call, so that conversation server is sent to the broadcast terminal corresponding with broadcast area information with this calling.
A kind of conversation server comprises:
Receiving element is used for the request message that the receipt of call center sends, and this request message carries broadcast area information;
Map unit is used for obtaining ID number of corresponding broadcast terminal according to broadcast area information, and chooses sip phone and the broadcast terminal of a free time and set up mapping relations from a plurality of session initiation protocol sip phones of simulation;
Transmitting element, the number that is used for the sip phone that this is idle sends to the call center;
Call processing unit is used for the calling of call accepted center to the sip phone, and this calling is sent to broadcast terminal.
A kind of call center comprises:
Acquiring unit is used to obtain the broadcast area information that the user determines;
Transmitting element, be used to send carry described broadcast area information request message to conversation server;
Receiving element is used to receive the number of the sip phone of the free time that conversation server returns;
Calling unit is used for this sip phone is made a call, so that conversation server is sent to the broadcast terminal corresponding with broadcast area information with calling.
The embodiment of the invention adopts conversation server that call center and broadcast system are coupled together, by this conversation server user terminal is transferred to the technical scheme that broadcast system is broadcasted to the calling of call center, makes the user can utilize long-range access broadcast systems such as mobile phone, landline telephone to carry out voice broadcast service.
Description of drawings
Fig. 1 is the schematic diagram of the system of the long-range access broadcasting of the embodiment of the invention;
Fig. 2 is the partial structurtes schematic diagram of system shown in Figure 1;
Fig. 3 is the schematic flow sheet of the method for the embodiment of the invention one long-range access broadcasting;
Fig. 4 is the schematic flow sheet of the method for the embodiment of the invention two long-range access broadcasting;
Fig. 5 is the schematic diagram of embodiment of the invention conversation server;
Fig. 6 is the schematic diagram of embodiment of the invention call center;
Fig. 7 is the schematic flow sheet of embodiment of the invention method at concrete application scenarios.
Embodiment
The embodiment of the invention provides a kind of method of long-range access broadcasting, this method adopts session (Session) server that call center and broadcast system are coupled together, by this conversation server user terminal is transferred to the technical scheme that broadcast system is broadcasted to the calling of call center, this conversation server is for the call center, and its effect is equivalent to the phone of attending a banquet; For broadcast system, its effect is equivalent to audiogenic device, thereby the user can utilize long-range access broadcast systems such as mobile phone, landline telephone to carry out voice broadcast service.The embodiment of the invention also provides corresponding device thereof and system.Below be elaborated respectively.
Embodiment one
Present embodiment provides a kind of method of long-range access broadcasting.
Please refer to Fig. 1, the equipment that this method relates to comprises: the call center 101 that is connected with carrier network, the conversation server 102 that is connected with this call center 101 and the broadcast system 103 that is connected with this conversation server.Wherein, call center 101 comprises computer telephone integration CTI system and automatic call distribution ACD system, broadcast system 103 comprises the broadcasting server that is connected with conversation server 102 more than, each broadcasting server connects an above broadcast terminal, and each broadcast terminal all is connected with sound reproduction equipment.Computer telephone integration CTI system may further include interactive voice response system IVR again.In a preferred embodiment, also relate to the synthetic tts system of note IAD and Text To Speech.
Please refer to Fig. 2, a plurality of session initiation protocol sip of conversation server 102 simulations phone registration is on ACD.Sip is the signaling control protocol of an application layer, is used to create, revise and discharge one or more participants' session.This sip phone is equivalent to the phone of attending a banquet for the call center; For broadcast system, be equivalent to audiogenic device.Call center and broadcast system are connected by this sip phone.Optionally, the process of conversation server 102 simulation a plurality of session initiation protocol sip phone registrations on ACD is: at first, conversation server is simulated a plurality of session initiation protocol sip phones, and the ACD of the login request message of described sip phone information to the call center carried in transmission; ACD matriculates after receiving login request message, returns the response message that succeeds in registration; Conversation server is received the response message that succeeds in registration, and promptly succeeds in registration.
In the present embodiment, the effect of this conversation server comprises at least: 1, above session initiation protocol (Session Initiation Protocol of simulation, sip) phone registration is in the call center, and a sip phone just is equivalent to the phone of attending a banquet for the call center; 2, send the message that call center and broadcast system send each other.
Please refer to Fig. 3, the method for a kind of long-range access broadcasting of present embodiment may further comprise the steps:
201, the request message of conversation server receipt of call center transmission, this request message carries broadcast area information.
In one embodiment, unified access code when the customer call system, when the ACD of the call center 101 that is connected with carrier network receives this calling, ACD is transferred to CTI with this calling, IVR among the CTI is used to point out the user to select the voice flow of broadcast area broadcast, ACD is sent to user terminal with this voice flow by carrier network, the user can import broadcast area information according to prompt tone, CTI will send a request message that is used to ask the SIP phone number to conversation server after receiving the broadcast area information of user input, and carry broadcast area information in this request message.Optionally, the user is by button input broadcast area information, and for example the A village is 01, and the B village is 02 etc.
In another embodiment, the user can send the unified access code of a short message to system, and the content of text of this short message comprises content to be broadcast and broadcast area information.After the note IAD receives this short message, this short message is sent to CTI; CTI gets access to the broadcast area information of user's transmission from this short message after, will send a request message that is used to ask the SIP phone number to conversation server, and in this request message, carry broadcast area information.
202, conversation server obtains ID number of corresponding broadcast terminal according to broadcast area information, and chooses sip phone and the broadcast terminal of a free time and set up mapping relations from a plurality of session initiation protocol sip phones of simulation.
In one embodiment, store the corresponding relation tabulation of broadcast area information and broadcast terminal in this locality storage of conversation server in advance, conversation server can obtain ID number of corresponding broadcast terminal from this corresponding relation tabulation after receiving broadcast area information.
In another embodiment, the tabulation of the corresponding relation of this broadcast area information and broadcast terminal also can be stored in the call center, and concrete can be stored among the CTI.When CTI receive the user by button input or the broadcast area information that sends by note after, at first from the tabulation of local stored relation, obtain corresponding broadcast terminal ID number, with this broadcast terminal ID number is added in the broadcast area information then, and in sending to the request message of conversation server, carry the broadcast area information that this has added ID number, so conversation server can directly obtain ID number of corresponding broadcast terminal from the broadcast area information of receiving.
Subsequently, a plurality of session initiation protocol sip phones that the conversation server inquiry is simulated are therefrom chosen sip phone and this broadcast terminal of a free time and are set up mapping relations.Like this, after this idle sip telephone receiving arrived calling, conversation server just can be forwarded to corresponding broadcast terminal by broadcasting server with calling out.Optionally, for these mapping relations are provided with an out-of-service time, if this sip phone does not hear calling, then mapping relations lost efficacy in the out-of-service time, discharged the sip call resource.
203, conversation server sends to the call center with the number of the sip phone of free time.
In this step, the number of the sip phone that conversation server should the free time sends to the CTI of call center, is used for CTI and makes a call to this sip phone.In one embodiment, conversation server sends to the call center with ID number of broadcast terminal simultaneously, so that make the call center carry ID number of this broadcast terminal in the information to the calling of sip phone.Thereby make that when a plurality of callings insert conversation server need not be inquired about corresponding broadcast terminal according to sip telephone number district again, but direct ID number of from the information of calling out, just can obtain corresponding broadcast terminal.
204, conversation server call accepted center is to the calling of this sip phone.
This call center is specially the call center and sends session connection request (invite) message that adopts the sip agreement to this sip phone the calling of sip phone.In one embodiment, conversation server obtains ID number of corresponding broadcast terminal from the mapping relations of the sip phone set up and broadcast terminal according to this sip phone.In another embodiment, after conversation server receives this invite message, directly resolve this invite message, obtain broadcast terminal that this invite message carries ID number.Conversation server after obtaining ID number of corresponding broadcast terminal, from the broadcast terminal of this locality storage with inquire corresponding broadcasting server the corresponding relation of broadcasting server is tabulated.So far, conversation server has been known the mapping relations between this sip phone, broadcasting server and the broadcast terminal.
In addition, conversation server sends the CTI that call answering (200 OK) message is given the call center, thereby is set up by the session between this sip telephone conversation server and the CTI, that is, between has been set up a sip telephone channel.Simultaneously, CTI will send one 200 OK message to set up session to ACD, and ACD also will send one 200 OK message to set up session to user terminal.
Subsequently, the ACD of call center just can be forwarded to conversation server with the voice flow of customer call.
205, conversation server is sent to broadcast terminal with this calling.
Concrete, conversation server sends to corresponding broadcasting server according to the mapping relations between sip phone, broadcasting server and the broadcast terminal with voice calls stream, by broadcasting server voice flow is sent to corresponding broadcast terminal again, broadcast terminal converts this voice flow to analog signal, by sound reproduction equipment for example loudspeaker broadcast.
The method of the long-range access broadcasting that present embodiment provides, adopt conversation server that call center and broadcast system are coupled together, by this conversation server user terminal is transferred to the technical scheme that broadcast system is broadcasted to the calling of call center, thereby the user can utilize employings such as mobile phone, landline telephone directly to dial or the long-range access broadcast system of mode of short-message sending carries out voice broadcast service.
In a preferred embodiment, further comprising the steps of between the step 204 and 205:
A, conversation server inquire about corresponding broadcasting server according to ID number of broadcast terminal from the corresponding relation tabulation of the broadcast terminal of this locality storage and broadcasting server, and ID number of broadcast terminal sent to broadcasting server.
Because this broadcast terminal is the broadcast terminal that is connected this one of them port of broadcasting server, broadcasting server obtains promptly can know after ID number of this broadcast terminal the port numbers and the state thereof of corresponding port, the port of the connection broadcast terminal that this correspondence port is a broadcasting server.The state of port comprises and takies two kinds that the broadcasting server that takies this port of expression and connection thereof is being used by other users, current not being used of broadcasting server of idle this port of expression and connection thereof idle.
The port numbers and the state of the corresponding port that b, reception broadcasting server return, the port of the described broadcast terminal of connection that this correspondence port is a broadcasting server, and whether the state of judging port be idle, and whether whether idle decision sends call answering message to the call center according to port.
Optionally, when port is idle, illustrate that the broadcast terminal of this port and connection thereof can be used by the active user, conversation server promptly sends call answering message to the call center, sets up session.
Optionally, when port for taking, illustrate that the broadcasting server of this port and connection thereof is used by other user, conversation server then abandons calling.Need to prove, when port takies, conversation server also can not abandon this user's calling, but by force calling is sent to corresponding broadcasting server, by broadcasting server relatively this user and the current authority of using the user of this broadcast terminal, when this user's authority is higher, seize this port and connected broadcast terminal.
Optionally, a plurality of if the broadcast area that the user selects has, corresponding a plurality of ports, and wherein some port is idle, and some port is for taking, and at this moment, whether conversation server can send call answering message to the call center according to the strategy decision that sets in advance.This strategy can be, when the ratio of idle port in a plurality of ports of the broadcast area correspondence that the user selects reaches preset value for example 50% the time, sends call answering message to the call center, sets up session.
Adopt the scheme of this preferred embodiment, the state of the port of the broadcasting server of the broadcast area correspondence that conversation server can be selected according to the user determines whether returning with the call center sets up session.
Embodiment two
Please refer to Fig. 4, present embodiment provides a kind of method of long-range access broadcasting, may further comprise the steps:
At first, the call center accepts user's calling or receives the short message that the user sends.
In one embodiment, user terminal makes a call to the call center by unified access code, inserts the ACD of call center, and ACD is transferred to CTI with this calling.Optionally, the IVR among the CTI is used to point out the user to select the voice flow of broadcast area broadcast, and ACD is sent to user terminal with this voice flow.
In another embodiment, user terminal sends SMS message to the call center by unified access code, and the content of text of this short message comprises content of text to be broadcast and broadcast area information.Concrete, after the note IAD of call center receives this short message by unified access code, this short message is sent to the CTI of call center.
301, the call center obtains the broadcast area information that the user determines.
In one embodiment, the call center obtains the broadcast area information of user according to the prompt tone input.Optionally, the user is by button input broadcast area information, and for example the A village is 01, and the B village is 02 etc.
In another embodiment, the CTI of call center resolves the short message that obtains, and obtains the broadcast area information that comprises in this short message.
302, the call center sends and carries the request message of broadcast area information to conversation server.
The CTI of call center will send a request message that is used to ask the SIP phone number to conversation server after getting access to broadcast area information, and carry broadcast area information in this request message.
303, receive the number of the sip phone of the free time that conversation server returns.
In one embodiment, CTI receives ID number of corresponding broadcast terminal that conversation server returns simultaneously.
304, the call center makes a call to this sip phone, so that conversation server is sent to the broadcast terminal corresponding with broadcast area information with this calling.
This call center is specially the call center and sends session connection request (invite) message that adopts the sip agreement to this sip phone the calling of sip phone; Receive call answering (200 OK) message that conversation server returns then, this 200 OK message represents that the session between call center and the conversation server sets up successfully.The call center can be sent to conversation server with user's calling then.In one embodiment, the call center directly is sent to conversation server with the voice flow of customer call.In another embodiment, the CTI of call center sends to TTS with the content of text to be broadcast that comprises in the short message of receiving, by TTS text content is changed into voice flow, and the call center is sent to conversation server with this voice flow then.
After conversation server is received voice calls stream, mapping relations according to sip phone, broadcasting server and broadcast terminal send to corresponding broadcasting server with voice calls stream, by broadcasting server voice flow is sent to corresponding broadcast terminal again, broadcast terminal converts this voice flow to analog signal, by sound reproduction equipment for example loudspeaker broadcast.
Need to prove that when not comprising the ID of broadcast terminal in the information of the calling that conversation server is received, conversation server is according to ID number of the corresponding broadcast terminal of inquiry acquisition in the mapping relations of the sip phone set up and broadcast terminal; When in the information of the calling that conversation server is received, comprising the ID of broadcast terminal, from the information of this calling, directly obtain this broadcast terminal ID number.
The call center can obtain ID number of broadcast terminal by dual mode.In one embodiment, the call center according to broadcast area information inquiry from the corresponding relation tabulation of the broadcast area information of this locality storage and broadcast terminal obtain ID number of this broadcast terminal, and ID number of this broadcast terminal can be added in the broadcast area information, in sending to the request message of conversation server, carry this broadcast area information.In another embodiment, the call center receives ID number of broadcast terminal that conversational services returns after request message that broadcast area information is carried in transmission is to conversation server.Then, ID number of this broadcast terminal just can be carried by the call center in the calling that the sip phone is initiated.
Optionally, before step 301, can also may further comprise the steps:
Receive the login request message that conversation server sends, login request message is carried the information of a plurality of session initiation protocol sip phones of conversation server simulation;
Transmission is succeeded in registration response message to conversation server.
The method of the long-range access broadcasting that present embodiment provides, adopt conversation server that call center and broadcast system are coupled together, by this conversation server user terminal is transferred to the technical scheme that broadcast system is broadcasted to the calling of call center, thereby the user can utilize employings such as mobile phone, landline telephone directly to dial or the long-range access broadcast system of mode of short-message sending carries out voice broadcast service.
Embodiment three
Please refer to Fig. 5, present embodiment provides a kind of conversation server, comprising:
Receiving element 401 is used for the request message that the receipt of call center sends, and request message carries broadcast area information;
Transmitting element 403 is used for the number of the sip phone of free time is sent to the call center;
Call processing unit 404 is used for the calling of call accepted center to the sip phone, and this calling is sent to broadcast terminal.
In one embodiment, this conversation server can also comprise: port acquiring unit 405 and port judging unit 406.Wherein:
Described port acquiring unit 405, be used for inquiring about corresponding broadcasting server from the broadcast terminal of this locality storage with the corresponding relation tabulation of broadcasting server according to ID number of described broadcast terminal, send to described broadcasting server ID number with described broadcast terminal, receive the port numbers and the state of the corresponding port that described broadcasting server returns, the port of the described broadcast terminal of connection that described corresponding port is described broadcasting server;
Described port judging unit 406 is used to judge whether the state of described port is idle;
Described call processing unit 404, specifically be used for when the state of the described port of described port judgment unit judges is the free time, send call answering message to described call center, when the state of the described port of described port judgment unit judges is not the free time, abandon described calling.
In another embodiment, this conversation server can also comprise phone registration unit 407.
This phone registration unit 407 is used to simulate a plurality of session initiation protocol sip phones, and the login request message that described sip phone information is carried in transmission receives the response message that succeeds in registration that described call center returns to the call center.
Adopt the present embodiment conversation server that call center and broadcast system are coupled together, can constitute the system of long-range access broadcasting, realization is transferred to broadcast system with user terminal to the calling of call center by this conversation server and broadcasts, thereby the user can utilize employings such as mobile phone, landline telephone directly to dial or the long-range access broadcast system of mode of short-message sending carries out voice broadcast service.
The conversation server of the embodiment of the invention can be computer or other physical entity, map unit wherein, and call processing units etc. then can be finished by the processor of computer.In addition, the conversation server among apparatus of the present invention embodiment can manner of execution embodiment in any action of carrying out of conversation server.Because the division of each unit only be the division of logic among apparatus of the present invention embodiment, therefore, and the action of the execution of the conversation server among the writing station embodiment can be finished by conversation server, also can be finished by arbitrary unit of conversation server.
Embodiment four
Please refer to Fig. 6, present embodiment provides a kind of computer telephone integration CTI system, comprising:
Acquiring unit 501 is used to obtain the broadcast area information that the user determines;
Transmitting element 502, be used to send carry described broadcast area information request message to conversation server;
Receiving element 503 is used to receive the number of the sip phone of the free time that described conversation server returns;
Calling unit 504 is used for described sip phone is made a call, so that described conversation server is sent to the broadcast terminal corresponding with broadcast area information with described calling.
Optionally, described acquiring unit be further used for according to the broadcast area information of user input from the broadcast area information of this locality storage with obtain ID number of corresponding broadcast terminal the corresponding relation of broadcast terminal is tabulated, and ID number of described broadcast terminal is added in the broadcast area information.
Optionally, this call center also further comprises:
Adopt the call center of present embodiment, user's calling can be transferred to conversation server, by this conversation server calling is transferred to broadcast system again and broadcasts, thereby the user can utilize employings such as mobile phone, landline telephone directly to dial or the long-range access broadcast system of mode of short-message sending carries out voice broadcast service.
Embodiment five
Please refer to Fig. 1 and Fig. 2, present embodiment provides a kind of system of long-range access broadcasting, comprises the call center 101 that is connected with carrier network, the conversation server 102 that is connected with this call center 101 and the broadcast system 103 that is connected with this conversation server.Wherein, call center 101 comprises computer telephone integration CTI system and automatic call distribution ACD system, broadcast system 103 comprises the broadcasting server that is connected with conversation server 102 more than, each broadcasting server connects an above broadcast terminal, and each broadcast terminal all is connected with sound reproduction equipment.Conversation server is simulated a plurality of session initiation protocol sip phone registration on ACD.This sip phone is equivalent to the phone of attending a banquet for the call center; For broadcast system, be equivalent to audiogenic device.Wherein, the CTI system may further include interactive voice response system IVR again.Call center 101 can also comprise the note IAD that is connected with ACD and CTI and Text To Speech synthesis system (Text To Speech, TTS).
Conversation server, be used for the request message that the receipt of call center sends, request message carries broadcast area information, obtain corresponding broadcast terminal according to broadcast area information ID number, and from a plurality of session initiation protocol sip phones of simulation, choose sip phone and the broadcast terminal of a free time and set up mapping relations, the number of the sip phone of free time is sent to the call center, and the call accepted center is to the calling of sip phone, and described calling is sent to described broadcast terminal.
The call center, be used to obtain the broadcast area information that the user determines, transmission is carried the request message of described broadcast area information to conversation server, receive the number of the sip phone of the free time that described conversation server returns, described sip phone is made a call, so that described conversation server is sent to the broadcast terminal corresponding with broadcast area information with described calling.
System to this long-range access broadcasting carries out further detailed description below.
The long-range access broadcast system of present embodiment can have the unified access code that an operator distributes.This unifies access code can be in fact the access code of call center wherein.For example, for the call center of certain bank, its access code can be 95555.For example be this long-range access broadcast system of W small towns installation, it unifies access code can be 96123.User terminal can make a call or send SMS message to the call center to the call center by this access code.
For the call center, when the user when the call center makes a call:
ACD is linked into CTI with the unified queuing of the calling of all user terminals by rule ordering as unified queue machine.After CTI received the calling that ACD changes over to, the IVR playing alert tones among the CTI was selected broadcast area with the prompting user, and ACD is sent to user terminal with this prompt tone by carrier network.The user can be according to prompt tone by button input broadcast area information, and for example the A village is 01, and the B village is 02 etc.CTI will send a request message that is used to ask the SIP phone number to conversation server after receiving the broadcast area information of user input, and carry this broadcast area information in this request message.Subsequently, CTI will receive the number of the SIP phone that conversation server returns.Then, CTI just can make a call to this SIP phone, promptly sends session connection request (invite) message that adopts the sip agreement to this sip phone.After call answering (200 OK) message that conversation server returns is received by the call center, illustrate that the session between conversation server and the call center is set up successfully.Simultaneously, the call center also will send one 200 OK message to user terminal.Subsequently, the call center just can be forwarded to conversation server with the voice flow of customer call, thus by conversation server just voice flow send broadcast system and broadcast.
When the user sends SMS message to this long-range access broadcast system:
After the note IAD of call center receives the short message of user terminal transmission, CTI is resolved and sent to short message.Need to prove that the user need specify the zone that whether needs to carry out voice broadcast service and broadcasting by set form.The CTI of call center sends a request message that is used to ask the SIP phone number to conversation server, and carry this broadcast area information in this request message after obtaining the broadcast area information that this short message comprises.Subsequently, CTI will receive the number of the SIP phone that conversation server returns.Then, CTI just can make a call to this SIP phone, promptly sends session connection request (invite) message that adopts the sip agreement to this sip telephone channel.After call answering (200 OK) message that conversation server returns is received by the call center, illustrate that the session between conversation server and the call center is set up.Simultaneously, the call center also will send one 200 OK message to user terminal.Subsequently, the CTI of call center will send to tts system to the text message that needs in the short message to carry out voice broadcast service, by tts system text information translation is become voice flow, then this this voice flow is forwarded to conversation server, broadcasts thereby voice flow is sent broadcast system by conversation server.
For broadcast system: broadcasting server is after receiving ID number of broadcast terminal that conversation server sends, because this broadcast terminal is the broadcast terminal that is connected this one of them port of broadcasting server, broadcasting server promptly can be known the port numbers and the state thereof of corresponding port, and the port numbers and the state thereof of this port sent to conversation server.Subsequently, after broadcasting server receives the voice calls stream that conversation server sends, this voice flow is sent to broadcast terminal, decodes by broadcast terminal, convert digital signal to analog signal after, by sound reproduction equipment for example Music centre loudspeaker broadcast.
The long-range access broadcast system that adopts present embodiment to provide, the user can carry out voice broadcast service to the zone of appointment whenever and wherever possible by adopting the long-range access of mode of call or short-message sending.As long as the user is in operator's wireless signal coverage, just can be by making call or the mode that sends SMS message access broadcast system, thereby being carried out real-time voice, the public place of appointment broadcasts.This system can be used in various public places, for example rural area, school, market, station etc.
The application scenarios example
The access code of supposing the long-range access broadcast system that install in the W small towns is 96123, and the user need carry out public broadcasting to the W01 village in W small towns.Please refer to Fig. 7, be described in detail as follows:
A kind of mode directly makes a call to the call center by this access code 96123 for the user adopts phone.Another kind of mode sends a short message to the call center for the user by this access code 96123, and the content of text of this short message comprises content of text to be broadcast and broadcast area information.
401a, when the user directly when the call center makes a call, the CTI of call center gives user's playing alert tones by the IVR among this CTI after receiving this call signaling, import broadcast area information with the prompting user by telephone key-press, for example for W01 village input 01, CTI receives the user and selects the broadcast area information imported.
401b, when the user sends a short message to the call center, the note IAD of call center receives this short message, and this short message is sent to CTI, the CTI of call center obtains the broadcast area information that comprises in this short message.
402, the CTI of call center send one carry broadcast area information be used to ask the request message of SIP phone to conversation server.Conversation server from the broadcast area information of this locality storage with obtain ID number of corresponding broadcast terminal the corresponding relation of broadcast terminal is tabulated, and from a plurality of session initiation protocol sip phones of simulation, choose sip phone and the broadcast terminal of a free time and set up mapping relations, the number of this sip phone and broadcast terminal ID number sent to the CTI of call center.
403, one of the CTI of call center transmission is used for setting up the sip message of session to this sip phone with conversation server.This sip message is specially the session connection request INVITE.
404, after conversation server receives this sip message, resolving this sip message obtains entrained broadcast terminal ID number, from the corresponding relation tabulation of the broadcast terminal of this locality storage and broadcasting server, inquire about ID number corresponding broadcasting server of this broadcast terminal, and this sip message is carried out sending to this broadcasting server after the protocol conversion.
405, the port numbers of the broadcasting server of the broadcast terminal ID number inquiry broadcast terminal ID correspondence of carrying in the sip message that broadcasting server sends according to conversation server, and port numbers and the port status information of returning broadcasting server are given conversation server.
406, conversation server judges whether the state of this port is idle, if then send call answering (200 OK) message and give the call center.Otherwise abandon this calling.
407, the call center receives the 200 OK message that conversation server sends, and the session of expression call center and conversation server is set up successfully.。
408a, if the user is the mode connecting system that adopts call, the call center is forwarded to conversation server with user's calling, conversation server is forwarded to corresponding broadcasting server according to the mapping relations of SIP phone and broadcast terminal and the corresponding relation of broadcasting server and broadcast terminal with calling.
408b, if the user adopts to send short messages to system, then the call center sends to tts system with this short message in the reading database with content of text wherein to be broadcast, converts content of text to voice flow by tts system; Afterwards this voice flow is forwarded to conversation server, conversation server is forwarded to corresponding broadcasting server according to the mapping relations of SIP phone and broadcast terminal and the corresponding relation of broadcasting server and broadcast terminal with calling.
409, after the broadcasting server of broadcast system receives the voice flow of calling, this voice flow is sent to corresponding broadcast terminal; Broadcast terminal converts this voice flow to analog signal, broadcasts by loudspeaker.
Need to prove, if certain port of broadcasting server and the broadcast terminal of connection thereof are seizure condition, then conversation server still can be forwarded to broadcasting server with the voice flow of calling out, and broadcasting server can be according to the user right rank, when active user's authority is high, seize broadcast terminal; When active user's authority is low, abandon this voice flow.It should be noted that and user's authority information can be write in the signaling flow that sends to broadcast system, just can directly obtain user's authority information when broadcasting server receives signaling flow like this, and need not inquiring user authority information in the database.
The method that the long-range access of adopting present embodiment to provide is broadcasted, the user is the long-range access broadcast system of mode by adopting call or sending SMS message whenever and wherever possible, and voice broadcast service is carried out in the zone of appointment.As long as the user is in operator's wireless signal coverage, just can be by making call or the mode that sends SMS message access broadcast system, thereby being carried out real-time voice, the public place of appointment broadcasts.
More than method, device and the system of long-range access broadcasting to the embodiment of the invention provided be described in detail, used specific case herein principle of the present invention and execution mode are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (16)
1. the method for a long-range access broadcasting is characterized in that, comprising:
The request message that conversation server receipt of call center sends, described request message is carried broadcast area information;
Obtain ID number of corresponding broadcast terminal according to described broadcast area information, and from a plurality of session initiation protocol sip phones of simulation, choose sip phone and the described broadcast terminal of a free time and set up mapping relations;
The number of the sip phone of described free time is sent to described call center;
Accept of the calling of described call center to described sip phone;
And described calling is sent to described broadcast terminal.
2. method according to claim 1 is characterized in that, describedly obtains ID number of corresponding broadcast terminal according to described broadcast area information and comprises:
From the broadcast area information of this locality storage with obtain ID number of corresponding broadcast terminal the corresponding relation of broadcast terminal is tabulated; Perhaps,
If described broadcast area information is carried ID number of described broadcast terminal, ID number of then obtaining corresponding broadcast terminal from described broadcast area information.
3. method according to claim 1 is characterized in that, also comprises after the calling of the described call center of described acceptance to described sip phone:
From the corresponding relation tabulation of the broadcast terminal of this locality storage and broadcasting server, inquire about corresponding broadcasting server according to ID number of described broadcast terminal, ID number of described broadcast terminal sent to described broadcasting server;
Receive the port numbers and the state of the corresponding port that described broadcasting server returns, the port of the described broadcast terminal of connection that described corresponding port is described broadcasting server;
Whether the state of judging described port is idle;
When the state of described port is the free time, send call answering message to described call center.
4. method according to claim 3 is characterized in that, also comprises before the calling of the described call center of described acceptance to described sip phone:
Send to described call center ID number with described broadcast terminal;
Obtain the described broadcast terminal that carries in the information of described calling ID number.
5. method according to claim 3 is characterized in that, describedly described calling is sent to described broadcast terminal comprises:
Described calling is sent to the broadcasting server corresponding with described broadcast terminal, described calling is sent to described broadcast terminal via described broadcasting server.
6. according to each described method in the claim 1 to 5, it is characterized in that, also comprise before the request message that described conversation server receipt of call center sends:
Conversation server is simulated a plurality of session initiation protocol sip phones;
Transmission is carried the login request message of described sip phone information to the call center;
Receive the response message that succeeds in registration that described call center returns.
7. the method for a long-range access broadcasting is characterized in that, comprising:
Obtain the broadcast area information that the user determines;
Transmission is carried the request message of described broadcast area information to conversation server;
Receive the number of the sip phone of the free time that described conversation server returns;
Described sip phone is made a call, so that described conversation server is sent to the broadcast terminal corresponding with broadcast area information with described calling.
8. method according to claim 7 is characterized in that, described described sip phone is also comprised before making a call: receive ID number of described broadcast terminal that described conversation server returns;
Described described sip phone is made a call comprises: carry described broadcast terminal in call information ID number.
9. method according to claim 7 is characterized in that, described sending a request message also comprises to before the conversation server:
According to described broadcast area information from the broadcast area information of this locality storage with obtain ID number of corresponding broadcast terminal the corresponding relation of broadcast terminal is tabulated;
Be added in the broadcast area information for ID number with described broadcast terminal.
10. according to each described method in the claim 7 to 9, it is characterized in that, also comprise before the broadcast area information that the described user of obtaining determines:
Receive the login request message that conversation server sends, described login request message is carried the information of a plurality of session initiation protocol sip phones of described conversation server simulation;
Transmission is succeeded in registration response message to described conversation server.
11. a conversation server is characterized in that, comprising:
Receiving element is used for the request message that the receipt of call center sends, and described request message is carried broadcast area information;
Map unit is used for obtaining ID number of corresponding broadcast terminal according to described broadcast area information, and chooses sip phone and the described broadcast terminal of a free time and set up mapping relations from a plurality of session initiation protocol sip phones of simulation;
Transmitting element is used for the number of the sip phone of described free time is sent to described call center;
Call processing unit is used to accept the calling of described call center to described sip phone, and described calling is sent to described broadcast terminal.
12. conversation server according to claim 11 is characterized in that, also comprises: port acquiring unit and port judging unit:
Described port acquiring unit, be used for inquiring about corresponding broadcasting server from the broadcast terminal of this locality storage with the corresponding relation tabulation of broadcasting server according to ID number of described broadcast terminal, send to described broadcasting server ID number with described broadcast terminal, receive the port numbers and the state of the corresponding port that described broadcasting server returns, the port of the described broadcast terminal of connection that described corresponding port is described broadcasting server;
Described port judging unit is used to judge whether the state of described port is idle;
Described call processing unit specifically is used for sending call answering message to described call center when the state of the described port of described port judgment unit judges is the free time.
13. according to claim 11 or 12 described conversation servers, it is characterized in that, also comprise:
The phone registration unit is used to simulate a plurality of session initiation protocol sip phones, and the login request message that described sip phone information is carried in transmission receives the response message that succeeds in registration that described call center returns to the call center.
14. a call center is characterized in that, comprising:
Acquiring unit is used to obtain the broadcast area information that the user determines;
Transmitting element, be used to send carry described broadcast area information request message to conversation server;
Receiving element is used to receive the number of the sip phone of the free time that described conversation server returns;
Calling unit is used for described sip phone is made a call, so that described conversation server is sent to the broadcast terminal corresponding with broadcast area information with described calling.
15. call center according to claim 14 is characterized in that:
Described acquiring unit be further used for according to the broadcast area information of user input from the broadcast area information of this locality storage with obtain ID number of corresponding broadcast terminal the corresponding relation of broadcast terminal is tabulated, and ID number of described broadcast terminal is added in the broadcast area information.
16. according to claim 14 or 15 described call centers, it is characterized in that, also comprise:
The phone registration unit is used to receive the login request message that conversation server sends, and described login request message is carried the information of a plurality of session initiation protocol sip phones of described conversation server simulation, sends and succeeds in registration response message to described conversation server.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010105852565A CN102136918B (en) | 2010-12-13 | 2010-12-13 | Method, device and system for accessing broadcast remotely |
| PCT/CN2011/002095 WO2012079286A1 (en) | 2010-12-13 | 2011-12-13 | Method, apparatus and system for remote access to broadcasting |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2010105852565A CN102136918B (en) | 2010-12-13 | 2010-12-13 | Method, device and system for accessing broadcast remotely |
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| Publication Number | Publication Date |
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| CN102136918A true CN102136918A (en) | 2011-07-27 |
| CN102136918B CN102136918B (en) | 2013-04-17 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN2010105852565A Expired - Fee Related CN102136918B (en) | 2010-12-13 | 2010-12-13 | Method, device and system for accessing broadcast remotely |
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| Country | Link |
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| CN (1) | CN102136918B (en) |
| WO (1) | WO2012079286A1 (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102413252A (en) * | 2011-07-29 | 2012-04-11 | 天津市电力公司 | Integrated system of power dispatching and communication broadcasting |
| WO2012079286A1 (en) * | 2010-12-13 | 2012-06-21 | 华为技术有限公司 | Method, apparatus and system for remote access to broadcasting |
| CN104935554A (en) * | 2014-03-19 | 2015-09-23 | 中国移动通信集团江苏有限公司 | Cross-call-center business preprocessing method and system |
| CN105245537A (en) * | 2015-10-26 | 2016-01-13 | 上海华讯网络系统有限公司 | Method and system for connecting telephone system with broadcast system via switching value control |
| CN107317825A (en) * | 2017-08-09 | 2017-11-03 | 贵阳朗玛信息技术股份有限公司 | Multi-person speech meeting chat method and device |
| CN107968895A (en) * | 2016-10-19 | 2018-04-27 | 北京京东尚科信息技术有限公司 | Call center and its method for a large amount of speech channel requests of processing |
| CN110913086A (en) * | 2019-11-22 | 2020-03-24 | 厦门神州鹰软件科技有限公司 | Campus remote calling system and method based on network sound box |
| CN113612759A (en) * | 2021-07-29 | 2021-11-05 | 世邦通信股份有限公司 | High-performance high-concurrency intelligent broadcasting system based on SIP protocol and implementation method |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105827626A (en) * | 2016-04-28 | 2016-08-03 | 上海铁路通信有限公司 | Network smart broadcasting system based on SIP protocol |
| CN108234146A (en) * | 2017-12-27 | 2018-06-29 | 广州市迪士普音响科技有限公司 | Net broadcast system and its broadcasting method based on Session Initiation Protocol |
| CN114500474A (en) * | 2022-01-24 | 2022-05-13 | 上海云翌通信科技有限公司 | Communication method, device, communication equipment and storage medium based on SIP terminal |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012079286A1 (en) * | 2010-12-13 | 2012-06-21 | 华为技术有限公司 | Method, apparatus and system for remote access to broadcasting |
| CN102413252A (en) * | 2011-07-29 | 2012-04-11 | 天津市电力公司 | Integrated system of power dispatching and communication broadcasting |
| CN104935554A (en) * | 2014-03-19 | 2015-09-23 | 中国移动通信集团江苏有限公司 | Cross-call-center business preprocessing method and system |
| CN104935554B (en) * | 2014-03-19 | 2018-03-23 | 中国移动通信集团江苏有限公司 | A kind of business preprocess method and system across call center |
| CN105245537A (en) * | 2015-10-26 | 2016-01-13 | 上海华讯网络系统有限公司 | Method and system for connecting telephone system with broadcast system via switching value control |
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| CN107968895A (en) * | 2016-10-19 | 2018-04-27 | 北京京东尚科信息技术有限公司 | Call center and its method for a large amount of speech channel requests of processing |
| CN107968895B (en) * | 2016-10-19 | 2020-05-01 | 北京京东尚科信息技术有限公司 | Call center and method for processing speech channel request thereof, electronic equipment and storage medium |
| CN107317825A (en) * | 2017-08-09 | 2017-11-03 | 贵阳朗玛信息技术股份有限公司 | Multi-person speech meeting chat method and device |
| CN107317825B (en) * | 2017-08-09 | 2021-03-02 | 贵阳朗玛信息技术股份有限公司 | Multi-person voice conference chat method and device |
| CN110913086A (en) * | 2019-11-22 | 2020-03-24 | 厦门神州鹰软件科技有限公司 | Campus remote calling system and method based on network sound box |
| CN113612759A (en) * | 2021-07-29 | 2021-11-05 | 世邦通信股份有限公司 | High-performance high-concurrency intelligent broadcasting system based on SIP protocol and implementation method |
| CN113612759B (en) * | 2021-07-29 | 2024-02-13 | 世邦通信股份有限公司 | High-performance high-concurrency intelligent broadcasting system based on SIP protocol and implementation method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102136918B (en) | 2013-04-17 |
| WO2012079286A1 (en) | 2012-06-21 |
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