CN102117471A - Multimedia network service platform for independent travel - Google Patents
Multimedia network service platform for independent travel Download PDFInfo
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- CN102117471A CN102117471A CN2009102168453A CN200910216845A CN102117471A CN 102117471 A CN102117471 A CN 102117471A CN 2009102168453 A CN2009102168453 A CN 2009102168453A CN 200910216845 A CN200910216845 A CN 200910216845A CN 102117471 A CN102117471 A CN 102117471A
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Abstract
The invention relates to a multimedia network service platform for independent travel. The multimedia network service platform comprises a spot information database, a ticket database, a heuristic independent travel arrangement module, an instant tracking service module, an all-weather telephone help requesting module, a feedback module and an interactive community module, wherein the heuristic independent travel arrangement module can omnidirectionally plan the travel journey with high efficiency for users; and the instant tracking service module and the all-weather telephone help requesting module can provide instant information service for the users during the trip so as to solve the sudden problem and difficulty occurring during the trip. The platform can provide more comfortable travel experience for the users.
Description
Technical field
The present invention relates to a kind of multi-media network infotech, particularly a kind of service platform about the travel at one's own expense.
Background technology
Along with the further raising of living standards of the people, tourism demand such as the leisure of spending a holiday sharply increase, and the out on tours number increases very fast.Based on the network service platform of tourist group's service of going on a tour of promoting travel agency's tissue,, there are the problems such as consumption, stroke shrink, service is not good enough of forcing but participate in travel party's tourism for the visitor understands travel agency and convenience has been brought in the travelling route.Increasing visitor wishes and can go on a tour in the mode of self-service trip, and self-service trip all exists the not good enough and problem such as waste time and energy of effect in stroke plan and organization arrangement, still do not have the network platform that omnidistance tourist service is provided towards the self-service trip visitor at present.
Summary of the invention
For solving the deficiency on the above-mentioned prior art, the invention provides a kind of travel at one's own expense's multi-media network service platform, can be for the user efficiently plan tour schedule in all directions and provide real-time information service in the user travels the way, bursting problem and difficulty that the user travels in the way are answered and helped.
Technical scheme of the present invention is: a kind of travel at one's own expense's multi-media network service platform comprises:
The sight spot information database, the travel information that has contained main travel scenic spot and city comprises scenic spot and city introduction, electronic chart, history culture, folkways and customs, local characteristic, scenery picture, audio guide speech, souvenir shopping guide, food and drink cuisines, synoptic climate, tourism attack strategy etc.Form comprises Word message, pictorial information, audio-frequency information, animation and video information;
The ticketing data storehouse comprises special bus paper money databases such as air ticket, train ticket, coach, entrance ticket subdata base, the subdata base of making a reservation, accommodation reservation subdata base;
The self-service arrangement module of heuristic stroke, comprise travelling route chooser module, ticket booking submodule, tourism route chooser module wherein, mate in search sight spot information database such as the travelling route hot topic degree ranking of the travel purpose that can fill in according to the user, time, budget cost and platform statistics and ticketing data storehouse, recommend several the highest travelling routes of the degree of correlation and routing in detail, board and lodging and traffic etc., the user can reselect the travelling route or to providing the travelling route to make amendment according to s own situation; But ticket booking submodule assisting users is according to search ticketing data storehouses such as the sight spot that relates in the electronic journey list, board and lodging and traffic, select to meet the ticketing service and the order of customer requirements most or subscribe, finish travelling route chooser module, ticket booking submodule content is filled in rear platform and is produced tourism electronic journey list automatically;
Instant follow-up service module, travel at one's own expense's multi-media network service platform provides immediate service according to each default in electronic journey list timing node user site, comprise short breath service submodule, network service submodule, voice service submodule, its short-and-medium breath service submodule, time alarm can be provided, the late information reminding of aircraft train, unimpeded degree of highway and control information reminding, weather prompting, other emergence message prompting etc.; Network service submodule can extract scenic spot map, city map, peripheral transport information, peripheral board and lodging information, data such as sight spot, place attack strategy automatically according to current site from the sight spot information database; The voice submodule can extract sight spot, current place automatically from the sight spot information database audio datas such as audio guide offer the user by voice call or recording;
Round-the-clock telephone recourse module comprises voice service and manual service, and the user can be whenever and wherever possible inquires the problem that runs in the current tourism and difficulty and seeks help.
Feedback module, it comprises that the customer satisfaction feedback module shares module with travelling experience, but wherein customer satisfaction feedback module feedback user to the function of platform and the evaluation of service; Travelling experience is shared tourism gains in depth of comprehension and the classification such as attack strategy, photo and short-movie that module can submit the user to and is put in order, and the information in the sight spot information database is improved and upgraded.
The interactive community module can be used for each user and shows the personal travel diary, exchanges the tourism gains in depth of comprehension, makes friends, and initiates self-service organized tour etc.
Described electronic journey list can be made amendment by the user at any time according to the variation of routing, and generates new electronic journey list.
A kind of travel at one's own expense's multi-media network of the present invention service platform makes it compared with prior art owing to adopted technique scheme, has following advantage and good effect:
The use of the self-service arrangement module of heuristic stroke among the present invention, can efficiently plan tour schedule in all directions for the user, the use of instant follow-up service module and round-the-clock telephone recourse module, can be for the user provide real-time information service in travelling way, travel bursting problem in the way and difficulty of user answered and helped.The use of this platform can be the user more comfortable satisfied Tourist Experience is provided.
Description of drawings
Fig. 1 is an application structure synoptic diagram of the present invention;
Among the figure: sight spot information database 11; Ticketing data storehouse 12; The self-service arrangement module 13 of heuristic stroke; Instant follow-up service module 14; Round-the-clock telephone recourse module 15; Feedback module 16; Interactive community module 17; Network communicating system 2; Personal terminal 3; Computer 31; Landline telephone 32; Mobile phone 33; Personal digital assistant 34; The webserver 4.
Embodiment
Be illustrated in figure 1 as application structure synoptic diagram of the present invention, travel at one's own expense's multi-media network service platform carries to the webserver 4, and this server is connecting a plurality of network communicating systems 2, as the Internet system, the sms platform system, fixed telephone network system, mobile telephone network system etc.With the user by having all kinds of computers 31 of internet, note and telephony feature, landline telephone 32, mobile phone 33, personal digital assistant 34 personal terminal such as grade 3 carry out interactive communication with travel at one's own expense's multi-media network service platform.
The user uses this platform for the first time, proposes application for registration and fills in the relevant information that comprises Real Name, Mobile Directory Number, location, tourism hobby etc., obtains an account.
User login travel at one's own expense multi-media network service platform, enter the self-service arrangement module 13 of heuristic stroke, the search sight spot information databases 11 such as travelling route hot topic degree ranking of the travelling route of the travel purpose that platform is filled in according to the user, time, budget cost and platform statistics, mate in ticketing data storehouse 12, recommend several the highest travelling routes of the degree of correlation, comprise and routing in detail, board and lodging and traffic etc.The user can reselect the travelling route or as required to providing the travelling route to make amendment.But ticket booking submodule assisting users is selected to meet the ticketing service and the order of customer requirements most or subscribe according to search ticketing data storehouses 12 such as the sight spot that relates in the electronic journey list, board and lodging and traffic.Finish travelling route chooser module, ticket booking submodule content is filled in rear platform and is produced tourism electronic journey list and process user affirmation automatically.
Confirm that through the user platform starts instant follow-up service module 14 provides service for this tour schedule constantly from the electronic journey list.Instant follow-up service module 14 mainly is divided into short breath service submodule, network service submodule, voice service submodule.Travel at one's own expense's multi-media network service platform provides immediate service according to each default timing node of default electronic journey list.Time alarm, weather prompting, the late information reminding of aircraft train, the unimpeded degree of highway and the control information reminding etc. that comprise each stage in the stroke, scenic spot map, city map, peripheral transport information, peripheral board and lodging information, sight spot, place attack strategy, sight spot audio guide etc. in the tourism.
The user encounters problems in tour schedule and difficulty can be used round-the-clock telephone recourse module 15, and this module comprises voice service and manual service, for the user provides advice and helps.
Feedback module 16 comprises the customer satisfaction feedback module, and the travelling experience is shared module.The user can feed back the function and the service of platform by the customer satisfaction feedback module after finishing tour schedule.Simultaneously, the user can share module by travelling experience and submit tourism gains in depth of comprehension and attack strategy, photo and video etc. to, and platform carries out taxonomic revision with relevant information, and the information in the sight spot information database is improved and upgraded.
In addition, the user can also pass through interactive community module 17, shows the personal travel diary, exchanges the tourism gains in depth of comprehension, makes friends, and initiates self-service organized tour etc.
Among the present invention, the use of the self-service arrangement module 13 of heuristic stroke, can efficiently plan tour schedule in all directions for the user, the use of instant follow-up service module 14 and round-the-clock telephone recourse module 15, can be for the user provide real-time information service in travelling way, travel bursting problem in the way and difficulty of user answered and helped.The user has used this platform, neither exists travel agency's organized tour to force problems such as consumption, stroke shrink, service is not good enough, has removed the shortcoming that traditional travel at one's own expense's effect is not good enough and waste time and energy again from, can be the user more comfortable satisfied Tourist Experience is provided.
Claims (5)
1. travel at one's own expense's multi-media network service platform, it is characterized in that: this travel at one's own expense's multi-media network service platform comprises:
The sight spot information database, the travel information that has contained main travel scenic spot and city comprises scenic spot and city introduction, electronic chart, history culture, folkways and customs, local characteristic, scenery picture, audio guide speech, souvenir shopping guide, food and drink cuisines, synoptic climate, tourism attack strategy etc.Form comprises Word message, pictorial information, audio-frequency information, animation and video information;
The ticketing data storehouse comprises special bus paper money databases such as air ticket, train ticket, coach, entrance ticket subdata base, the subdata base of making a reservation, accommodation reservation subdata base;
The self-service arrangement module of heuristic stroke comprises travelling route chooser module, the ticket booking submodule.Tourism route chooser module, the travelling route hot topic degree ranking of the travel purpose that can fill in according to the user, time, budget cost and platform statistics etc. is searched for the sight spot information database, mate in the ticketing data storehouse, recommends several the highest travelling routes of the degree of correlation and routing in detail, board and lodging and traffic etc.The user can reselect the travelling route or to providing the travelling route to make amendment according to s own situation.But ticket booking submodule assisting users is selected to meet the ticketing service and the order of customer requirements most or subscribe according to search ticketing data storehouses such as the sight spot that relates in the electronic journey list, board and lodging and traffic.Finish travelling route chooser module, ticket booking submodule content is filled in rear platform and is produced tourism electronic journey list automatically;
Instant follow-up service module, travel at one's own expense's multi-media network service platform provides immediate service according to each default in electronic journey list timing node visitor site.Comprise short breath service submodule, network service submodule, voice service submodule.Short breath service submodule can provide time alarm, the late information reminding of aircraft train, unimpeded degree of highway and control information reminding, weather prompting, other emergence message prompting etc.Network service submodule can extract scenic spot map, city map, peripheral transport information, peripheral board and lodging information, data such as sight spot, place attack strategy automatically according to current site from the sight spot information database.The voice submodule can extract sight spot, current place automatically from the sight spot information database audio datas such as audio guide offer the user by voice call or recording.
2. travel at one's own expense's multi-media network service platform according to claim 1, it is characterized in that: travel at one's own expense's multi-media network service platform comprises round-the-clock telephone recourse module, comprise voice service and manual service, the user can be whenever and wherever possible inquires the problem that runs in the current tourism and difficulty and seeks help.
3. travel at one's own expense's multi-media network service platform according to claim 1 is characterized in that: travel at one's own expense's multi-media network service platform comprises feedback module, comprises the customer satisfaction feedback module, and the travelling experience is shared module.But customer satisfaction feedback module feedback user is to the function of platform and the evaluation of service; Travelling experience is shared tourism gains in depth of comprehension and the classification such as attack strategy, photo and short-movie that module can submit the user to and is put in order, and the information in the sight spot information database is improved and upgraded.
4. travel at one's own expense's multi-media network service platform according to claim 1, it is characterized in that: travel at one's own expense's multi-media network service platform comprises the interactive community module, can be used for each user and shows the personal travel diary, exchanges the tourism gains in depth of comprehension, make friends, initiate self-service organized tour etc.
5. travel at one's own expense's multi-media network service platform according to claim 1 is characterized in that: described electronic journey list can be made amendment by the user at any time according to the variation of routing, and generates new electronic journey list.
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| CN102509248A (en) * | 2011-11-22 | 2012-06-20 | 昆明理工大学 | Multi-objective categorization method for travel grouping and system adopting same |
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| CN103034909A (en) * | 2012-12-14 | 2013-04-10 | 王良波 | Electronic ticket inquiry, payment and reservation system based on electronic map |
| CN103679508A (en) * | 2013-12-10 | 2014-03-26 | 苏州海客科技有限公司 | Self-service group forming method based on time and space constraints |
| CN103700044A (en) * | 2013-12-24 | 2014-04-02 | 苏州海客科技有限公司 | Method for realizing self-service tourist gathering before travel |
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