CN102063645A - Public traffic operation service quality evaluating system - Google Patents
Public traffic operation service quality evaluating system Download PDFInfo
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- CN102063645A CN102063645A CN2009101987202A CN200910198720A CN102063645A CN 102063645 A CN102063645 A CN 102063645A CN 2009101987202 A CN2009101987202 A CN 2009101987202A CN 200910198720 A CN200910198720 A CN 200910198720A CN 102063645 A CN102063645 A CN 102063645A
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Abstract
The invention discloses a public traffic operation service quality evaluating system, which can comprehensively reflect the evaluation on operation service quality by the subject (flee) and object (passengers) of public traffic operation service, provides a new angle of view for public traffic service evaluation on the basis of online and on-file automatic vehicle positioning data, and can provide decision support in optimizing operation policy, improving service level and demonstrating the actual and boundary effects of improvement on service measures on enhancement of service for public traffic operating enterprises and provide a corresponding theory and a corresponding method for controlling the quality of the public traffic operation service for the management department of the public traffic industry to realize the aim of the invention.
Description
Technical field
The present invention relates to a kind of evaluation system, particularly a kind of evaluation system that is used to estimate public transport operation service quality.
Background technology
Along with The development in society and economy, countries in the world all are faced with the traffic jam issue that the traffic imbalance between supply and demand brings to some extent, from achievement in research and engineering practice in recent years, first developing public transportation system is that the basic countermeasure that solves the city traffic problem has become common recognition.How supervising public transportation system running order and public transport service by information-based means, the excavation public transportation that how to rely on scientific and technological advances ability is the key content of public transport priority.
Making a general survey of domestic and international public transport operation current situation can find, although high-level efficiency, high-quality corporate operation are being brought into play crucial effects in the public transport service level promotes, enterprise's factor is not unique link.The planning of policy that relevant industrial department is forward-looking and fund guarantee, high-caliber public transport gauze, necessary base facility ensure, scientific and reasonable traffic administration control measure, and even personalized information service construction etc. is all in the service level that affects urban public tranlport system in varying degrees.
With regard to servicing property, the public transport service has stronger public welfare color.Enterprise will survive and will inevitably seek the solution of problem and the propelling of development, but the strength of enterprise is limited, needs relevant industrial department to give corresponding keeping under strict supervision close inspection, support energetically and rationally ensure in policy, resource, fund etc.Yet just subsidy need be based upon on the basis of the service level result of appraisal of science.Owing to lack advanced information extraction means, current service quality supervision and examination process are passive, and be static, non real-time.Realization is to direct, the initiatively supervision of public transport operation service, change the passive position in the public transport supervision of public transport competent authorities in the past, make supervision more science, accurate, fair and reasonable be the primary demand of public transport operation service QA system.
Therefore, need be from the internal and external environment characteristic of public transport operation service, and passenger's individuality and overall permanence set out, in line with the cardinal rule of " people-oriented ", public transport operation service quality is carried out the evaluation of various visual angles, solve the subject matter that exists in the above-mentioned supervision demand.
Summary of the invention
The object of the present invention is to provide a kind of evaluation system of public transport operation service quality, solve the problem that exists in the public transport operation service supervision demand, public transport operation service quality is carried out the evaluation of various visual angles.
The technical matters that the present invention solves can realize by the following technical solutions:
A kind of evaluation system of public transport operation service quality is characterized in that it comprises
One public transport running orbit is drawn and memory module, is used to read the online of mass transportation facilities and file AVL data and carries out fault-tolerant processing, is depicted as the running orbit and the preservation of mass transportation facilities;
One public transport operation analog simulation module, objective record according to the history run track of mass transportation facilities simulates the randomness of mass transportation facilities in operational process, generate simulation transit trip passenger simultaneously, objective indicator such as crowded state, website passenger delay situation and passenger in the vehicle of mass transportation facilities in operational process are carried out record for subjective cognitive indexs such as vehicle travel times;
One public transport service quality evaluation analysis module is according to drafting of described public transport running orbit and memory module with described public transport operation analog simulation module obtains data and record draws public transport service quality evaluation analysis results such as the analysis of circuit capacity, punctuality rate analysis, journey time and time headway analysis, the analysis of passenger flow spatial and temporal distributions and section flow and passenger's perception public transport operation service fail-safe analysis.
In one embodiment of the invention; described public transport running orbit drafting and memory module are carried out serialization preservation or graphical the preservation to the running orbit of public transport; the quick calling of convenient operation production run record is carried out with estimating, and provides the input of vehicle operating track for the simulation of public transport operation service process.
In one embodiment of the invention, location, data communication and information demonstration that mass transportation facilities is used for vehicle by car-mounted terminal is set, described car-mounted terminal is connected with the opertaing device of described vehicle.
Further, the data transmission between described car-mounted terminal and drafting of described public transport running orbit and the memory module adopts the TCP/IP transmission, and exchanges data is by data frame transfer.
Further, the data transmission between drafting of described car-mounted terminal and described public transport running orbit and the memory module adopts the GPRS network wireless communication transmissions.
Further; described car-mounted terminal according to the frequency of setting and rule to described public transport running orbit draw and memory module transmission data and be stored in that described public transport running orbit is drawn and the service database of memory module in; every in the described service database is recorded as a vehicle; the pairing all the elements of corresponding described car-mounted terminal a piece of news, thus by described car-mounted terminal unique identification vehicle at a time between all corresponding informances of point.
In one embodiment of the invention, generate vehicle operating space-time track base map according to line alignment layout site configuration document, be time shaft laterally, be the website axle vertically, come one way running orbit under the decision message according to essential informations such as working day, circuit, car-mounted terminal ID respectively, sort according to time and website subsequently, and be tied on the space-time track base map, form the full-time running orbit figure of certain circuit.
In one embodiment of the invention, according to the configuration (as select Mon-Fri) of user to characteristic day, disposablely from the history file AVL data of mass transportation facilities read in and generate all tracks, realization realizes the postitallation evaluation of many days mass transportation facilitiess for the overall assessment of characteristic day operation conditions such as the degree of crowding, section traffic capacity coupling in working time, time headway, waiting time, the car.
In one embodiment of the invention, the output of described public transport service quality evaluation analysis module comprises simulation process output and net result output, and simulation process output comprises data such as waiting time that each passenger expends and interior time of car; Final output result is the relevant cognitive data after the cognitive convergence of passenger.
Further, the data layout of described public transport service quality evaluation analysis module output comprises the data layout of mainstream data analysis software such as EXCEL, MATLAB, SPSS, is convenient to carry out the importing analysis of data, has improved the dirigibility of analysis of simulation result.
The evaluation system of public transport operation service quality of the present invention, main body (fleet) in the operation service of concentrated expression public transport, object (passenger) is for the evaluation of operation service quality, based on online and file Automatic Vehicle Location data, for the public transport service evaluation provides new visual angle, can be public transport operation optimization of enterprises operation strategy, improve service level, prove the improvement measure and provide decision support for actual utility and the border effect that service promotes, also be that public transport trade management department supervision public transport operation service quality provides its corresponding theory and method, realize purpose of the present invention.
Description of drawings
Fig. 1 is the structured flowchart of the evaluation system of public transport operation service quality of the present invention;
Fig. 2 is the theory diagram of the evaluation system of public transport operation service quality of the present invention;
Fig. 3 is the workflow diagram of the evaluation system of public transport operation service quality of the present invention;
Fig. 4 is the simulation evaluation schematic diagram of the evaluation system of public transport operation service quality of the present invention;
Fig. 5 is the synoptic diagram of simulation evaluation process of the evaluation system of public transport operation service quality of the present invention.
Embodiment
For technological means, creation characteristic that the present invention is realized, reach purpose and effect is easy to understand, below in conjunction with concrete diagram, further set forth the present invention.
As shown in Figure 1, the evaluation system of public transport operation service quality of the present invention, it comprises: the public transport running orbit is drawn and memory module 10, public transport operation analog simulation module 20 and public transport service quality evaluation analysis module 30, the public transport running orbit is drawn and memory module 10 is used to read the online of mass transportation facilities and file AVL data and carries out fault-tolerant processing, is depicted as the running orbit and the preservation of mass transportation facilities; Public transport operation analog simulation module 20 simulates the randomness of mass transportation facilities in operational process according to the objective record of the history run track of mass transportation facilities, generate simulation transit trip passenger simultaneously, objective indicator such as crowded state, website passenger delay situation and passenger in the vehicle of mass transportation facilities in operational process are carried out record for subjective cognitive indexs such as vehicle travel times; Public transport service quality evaluation analysis module 30 is according to drafting of described public transport running orbit and memory module and described public transport operation analog simulation module obtains data and record draws public transport service quality evaluation analysis results such as the analysis of circuit capacity, punctuality rate analysis, journey time and time headway analysis, the analysis of passenger flow spatial and temporal distributions and section flow and passenger's perception public transport operation service fail-safe analysis.
In the present invention; the public transport running orbit is drawn and the running orbit of 10 pairs of public transport of memory module carries out serialization preservation or graphical the preservation; the quick calling of convenient operation production run record is carried out with estimating, and provides the input of vehicle operating track for the simulation of public transport operation service process.
As shown in Figure 2, the evaluation system of public transport operation service quality of the present invention need be finished following work:
(1) data insert and management
Location, data communication and information demonstration that mass transportation facilities is used for vehicle by car-mounted terminal is set, described car-mounted terminal is connected with the opertaing device of described vehicle; Data transmission between described car-mounted terminal and drafting of described public transport running orbit and the memory module adopts the TCP/IP transmission, and exchanges data is by data frame transfer; All data are 16 system forms, adopt the transmission of ASCII character form during transmission, per 1 16 system data be split as 2 ASCII character data, the ASCII character data that high nibble forms during transmission the ASCII character data of preceding, low nibble formation after.
Data transmission between described car-mounted terminal and drafting of described public transport running orbit and the memory module adopts the GPRS network wireless communication transmissions; Described car-mounted terminal according to the frequency of setting and rule to described public transport running orbit draw and memory module transmission data and be stored in that described public transport running orbit is drawn and the service database of memory module in; every in the described service database is recorded as a vehicle; the pairing all the elements of corresponding described car-mounted terminal a piece of news, thus by described car-mounted terminal unique identification vehicle at a time between all corresponding informances of point.
(2) the generation method of vehicle operating space-time track
In the present invention, generate vehicle operating space-time track base map according to line alignment layout site configuration document, be time shaft laterally, be the website axle vertically, come one way running orbit under the decision message according to essential informations such as working day, circuit, car-mounted terminal ID respectively, sort according to time and website subsequently, and be tied on the space-time track base map, form the full-time running orbit figure of certain circuit.
(3) carry out public transport operation service quality assessment based on vehicle operating space-time track
Generate odd-numbered day vehicle operating track according to said method, realize objective evaluation for the true operation conditions of the degree of crowding, section traffic capacity coupling etc. in working time, time headway, waiting time, the car; In the present invention, according to the configuration (as select Mon-Fri) of user to characteristic day, disposablely from the history file AVL data of mass transportation facilities read in and generate all tracks, realization realizes the postitallation evaluation of many days mass transportation facilitiess for the overall assessment of characteristic day operation conditions such as the degree of crowding, section traffic capacity coupling in working time, time headway, waiting time, the car.
(4) based on what simulate, be perceived as the public transport operation service quality assessment at main visual angle with the passenger
As shown in Figure 3, compare with foregoing, based on what simulate, the logic relative complex is implemented in the public transport operation service quality assessment that is perceived as main visual angle with the passenger.
Aspect the input preparation, need carry out the setting of track rule of conversion and passenger's attribute two aspect parameters: the setting of track rule parameter not only needs the analysis result of historical AVL data, and need to consider specific operation strategy (as the strategy on schedule of emphasis section, emphasis period etc.), and generate accordingly information before travel, really simulate public transport operation service process from physics service and two aspects of information service; Passenger's property parameters aspect, mainly be according to APC data or investigation and analysis result set the simulation passenger individual fundamental characteristics (whether requiring to some extent etc.) as the trip of whether travelling frequently, for the time that arrives the destination, constitute characteristic (all kinds of passenger's proportion) and spatial and temporal distributions characteristic (time period of trip generation).
In the present invention, the output of described public transport service quality evaluation analysis module comprises simulation process output and net result output, and simulation process output comprises data such as waiting time that each passenger expends and interior time of car; Final output result be the relevant cognitive data (as the cognition for reliability, for the cognition of omnidistance journey time, for the cognition of the physical consumption of going on a journey etc.) (as shown in Figure 4) after the cognitive convergence of passenger. The data layout of described public transport service quality evaluation analysis module output comprises the data layout of mainstream data analysis software such as EXCEL, MATLAB, SPSS, is convenient to carry out the importing analysis of data, has improved the dirigibility of analysis of simulation result.
The main evaluation index and the computing method of public transport service quality evaluation analysis module 30 are as follows:
Circuit operation basic index:
The time headway encashment ratio: the user is according to real needs, the space-time trajectory diagram can be divided into several regions, for space headway specific reference standard is arranged all in each zone, deduct standard with the physical record value and obtain deviation, deviation standard according to user's setting, carry out grade estimation for the time headway in the zone, and provide and cash horizontal distribution (as formula (1)).
In the formula,
Be time headway h
iDeviation, q
i sFor the time standard time headway in the dummy section i.
Working time encashment ratio: the user is as the case may be, set corresponding reference standard at specific period, highway section, deduct standard with the physical record value and obtain deviation,, carry out grading evaluation (as formula (2)) for the vehicle hour controlling level according to the deviation standard that the user sets.
In the formula,
Working time r
iDeviation, s
j tBe the standard hour of operation in the last period t of line section j.
Department sells the employee and does intensity examination: under the situation that objective time interval (month or a week), target drivers and conductors select, for overall time of its work, its working hour cumulative distribution, stream time length etc. add up automatically.
The examination of public transport operation safety: the illegal business operation record of Automatic Extraction (as unusual switch door, unusual acceleration and deceleration etc.), carry out corresponding putting on record when reporting.
Service reliability is estimated:
Conventional model: according to the characteristic day that the user selectes, add up automatically working time the time become, day become and month become feature, based on hundredths, average, variance, the coefficient of variation etc.;
Adopt emulation mode, simulation obtains the service reliability evaluation (as formula (1)) from passenger's angle
(1)
In the formula, R
iThe service reliability of being experienced for passenger i, this value is the comprehensive embodiment of waiting time reliability (formula first half) with the interior time reliability (formula latter half) of car, the calculating of this index is not only relevant with public transport service self character, also is subjected to all multifactor influences such as passenger type, passenger personal experience.
More than show and described ultimate principle of the present invention and principal character and advantage of the present invention.The technician of the industry should understand; the present invention is not restricted to the described embodiments; that describes in the foregoing description and the instructions just illustrates principle of the present invention; without departing from the spirit and scope of the present invention; the present invention also has various changes and modifications; these changes and improvements all fall in the claimed scope of the invention, and the claimed scope of the present invention is defined by appending claims and equivalent thereof.
Claims (10)
1. the evaluation system of a public transport operation service quality is characterized in that it comprises
One public transport running orbit is drawn and memory module, is used to read the online of mass transportation facilities and file AVL data and carries out fault-tolerant processing, is depicted as the running orbit and the preservation of mass transportation facilities;
One public transport operation analog simulation module, objective record according to the history run track of mass transportation facilities simulates the randomness of mass transportation facilities in operational process, generate simulation transit trip passenger simultaneously, objective indicator such as crowded state, website passenger delay situation and passenger in the vehicle of mass transportation facilities in operational process are carried out record for subjective cognitive indexs such as vehicle travel times;
One public transport service quality evaluation analysis module is according to drafting of described public transport running orbit and memory module with described public transport operation analog simulation module obtains data and record draws public transport service quality evaluation analysis results such as the analysis of circuit capacity, punctuality rate analysis, journey time and time headway analysis, the analysis of passenger flow spatial and temporal distributions and section flow and passenger's perception public transport operation service fail-safe analysis.
2. evaluation system as claimed in claim 1; it is characterized in that; described public transport running orbit drafting and memory module are carried out serialization preservation or graphical the preservation to the running orbit of public transport; the quick calling of convenient operation production run record is carried out with estimating, and provides the input of vehicle operating track for the simulation of public transport operation service process.
3. evaluation system as claimed in claim 1 is characterized in that, location, data communication and information demonstration that mass transportation facilities is used for vehicle by car-mounted terminal is set, and described car-mounted terminal is connected with the opertaing device of described vehicle.
4. evaluation system as claimed in claim 3 is characterized in that, the data transmission between described car-mounted terminal and drafting of described public transport running orbit and the memory module adopts the TCP/IP transmission, and exchanges data is by data frame transfer.
5. evaluation system as claimed in claim 3 is characterized in that, the data transmission between described car-mounted terminal and drafting of described public transport running orbit and the memory module adopts the GPRS network wireless communication transmissions.
6. evaluation system as claimed in claim 3; it is characterized in that; described car-mounted terminal according to the frequency of setting and rule to described public transport running orbit draw and memory module transmission data and be stored in that described public transport running orbit is drawn and the service database of memory module in; every in the described service database is recorded as a vehicle; the pairing all the elements of corresponding described car-mounted terminal a piece of news, thus by described car-mounted terminal unique identification vehicle at a time between all corresponding informances of point.
7. evaluation system as claimed in claim 1, it is characterized in that, generate vehicle operating space-time track base map according to line alignment layout site configuration document, be time shaft laterally, is the website axle vertically, comes one way running orbit under the decision message according to essential informations such as working day, circuit, car-mounted terminal ID respectively, sort according to time and website subsequently, and be tied on the space-time track base map, form the full-time running orbit figure of certain circuit.
8. evaluation system as claimed in claim 1, it is characterized in that, according to the configuration (as select Mon-Fri) of user to characteristic day, disposablely from the history file AVL data of mass transportation facilities read in and generate all tracks, realization realizes the postitallation evaluation of many days mass transportation facilitiess for the overall assessment of characteristic day operation conditions such as the degree of crowding, section traffic capacity coupling in working time, time headway, waiting time, the car.
9. evaluation system as claimed in claim 8, it is characterized in that, the output of described public transport service quality evaluation analysis module comprises simulation process output and net result output, and simulation process output comprises data such as waiting time that each passenger expends and interior time of car; Final output result is the relevant cognitive data after the cognitive convergence of passenger.
10. evaluation system as claimed in claim 9, it is characterized in that, the data layout of described public transport service quality evaluation analysis module output comprises the data layout of mainstream data analysis software such as EXCEL, MATLAB, SPSS, be convenient to carry out the importing analysis of data, improved the dirigibility of analysis of simulation result.
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103164751A (en) * | 2013-01-30 | 2013-06-19 | 顾泰来 | Indefinite station non-fixed-line public traffic operation system and operation method |
| CN106779408A (en) * | 2016-12-13 | 2017-05-31 | 深圳先进技术研究院 | The appraisal procedure and device of public transit system service quality |
| CN106910336A (en) * | 2016-11-03 | 2017-06-30 | 中兴软创科技股份有限公司 | Method for obtaining the time headway coefficient of stability |
| CN110889622A (en) * | 2019-11-22 | 2020-03-17 | 深圳市综合交通设计研究院有限公司 | Bus network layout determination method, device and equipment based on bus service level |
| CN111382899A (en) * | 2018-12-28 | 2020-07-07 | 罗伯特·博世有限公司 | System and method for crowd-sourced decision support for improving public transportation ride experience |
| CN112419708A (en) * | 2020-08-17 | 2021-02-26 | 腾讯科技（深圳）有限公司 | Road safety strategy determination method and device based on traffic flow aggressiveness degree |
| CN113379318A (en) * | 2021-07-02 | 2021-09-10 | 广州交信投科技股份有限公司 | Method and device for evaluating operation service quality of public transport system and computer equipment |
| CN113936453A (en) * | 2021-09-09 | 2022-01-14 | 上海宝康电子控制工程有限公司 | Information identification method and system based on headway |
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2009
- 2009-11-13 CN CN2009101987202A patent/CN102063645A/en active Pending
Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103164751A (en) * | 2013-01-30 | 2013-06-19 | 顾泰来 | Indefinite station non-fixed-line public traffic operation system and operation method |
| CN103164751B (en) * | 2013-01-30 | 2016-08-03 | 顾泰来 | A kind of indefinite website is without fixing circuit public transport operation system and method for running |
| CN106910336A (en) * | 2016-11-03 | 2017-06-30 | 中兴软创科技股份有限公司 | Method for obtaining the time headway coefficient of stability |
| CN106779408A (en) * | 2016-12-13 | 2017-05-31 | 深圳先进技术研究院 | The appraisal procedure and device of public transit system service quality |
| WO2018107510A1 (en) * | 2016-12-13 | 2018-06-21 | 深圳先进技术研究院 | Method and apparatus for evaluating service quality of public transport system |
| CN111382899A (en) * | 2018-12-28 | 2020-07-07 | 罗伯特·博世有限公司 | System and method for crowd-sourced decision support for improving public transportation ride experience |
| CN110889622A (en) * | 2019-11-22 | 2020-03-17 | 深圳市综合交通设计研究院有限公司 | Bus network layout determination method, device and equipment based on bus service level |
| CN112419708A (en) * | 2020-08-17 | 2021-02-26 | 腾讯科技（深圳）有限公司 | Road safety strategy determination method and device based on traffic flow aggressiveness degree |
| CN112419708B (en) * | 2020-08-17 | 2022-03-29 | 腾讯科技（深圳）有限公司 | Road safety strategy determination method and device based on traffic flow aggressiveness degree |
| CN113379318A (en) * | 2021-07-02 | 2021-09-10 | 广州交信投科技股份有限公司 | Method and device for evaluating operation service quality of public transport system and computer equipment |
| CN113936453A (en) * | 2021-09-09 | 2022-01-14 | 上海宝康电子控制工程有限公司 | Information identification method and system based on headway |
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Application publication date: 20110518 |