CN101976405A - Tourism electronic commerce method and system - Google Patents
Tourism electronic commerce method and system Download PDFInfo
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- CN101976405A CN101976405A CN2010102626399A CN201010262639A CN101976405A CN 101976405 A CN101976405 A CN 101976405A CN 2010102626399 A CN2010102626399 A CN 2010102626399A CN 201010262639 A CN201010262639 A CN 201010262639A CN 101976405 A CN101976405 A CN 101976405A
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Abstract
The invention relates to the field of electronic commerce, in particular to a tourism electronic commerce system. The system at least comprises three main parts, namely a service system platform, an intelligent tour guide machine platform and a calling support center platform, wherein the service system platform is mainly used for collecting, displaying, retrieving, customizing and other transaction-related services; the intelligent tour guide machine is mainly used for providing action guidance, explanation, data exhibition, inquiry and voice and data communication at any time; and the calling support center platform is mainly used for providing manual intervention and support. Simultaneously, the invention also discloses a tourism electronic commerce method. The method comprises the following steps that: 1, a consumer registers to become a member; 2, the member selects a product combination to customize a personalized tourism plan; 3, a data packet is generated by the tourism plan and related data and is input into the tour guide machine; and 4, the consumer takes the machine along during traveling, receives promotion and guidance of the tour guide machine, and inquires information data, consults, makes a reservation, modifies a trip, calls and the like by the tour guide machine.
Description
Technical field
The present invention relates to e-commerce field, refer in particular to a kind of Tourism E-commerce method and system.
Background technology
Expanding economy causes the expansion of people's scope of activities and motion frequency to increase, and wherein the shared proportion of sightseeing tour and travel for commercial purpose is bigger.The mode of sightseeing tour trip is selected, because many drawbacks of team's tourism make self-service going on a tour become increasing selection.Have data to show, the tourism ratio of developed country is respectively that self-service trip accounts for 70%, and team travel accounts for 30%.The survey of taking journey shows have the interviewee above 80% to go on a tour in the mode of self-service trip.Be not difficult to find out that the travel at one's own expense is becoming a kind of trend.
But the travel at one's own expense also has its weak point, and for example, travel cost is economical not as ginseng group; Hurry back and forth between each station, harbour, airport, hotel, scenic spot the energy of losing time; Information asymmetry, the operator transmits deceptive information and adulterates, and has dust thrown into the eyes; Unmanned explanation during sightseeing is had a glance at or the like.
At the problems referred to above, various solutions have appearred.For example, be to reduce cost of trip, have the Tourism E-commerce merchant to release the shopping on net business of air ticket, lodging, admission ticket, can make the self-service expense of going on a tour save many; Be to solve guide's problem in the scenic spot, some enterprises have released the explanation equipment that differs from one another, as voice, multimedia, band navigation or the like, can improve the understanding degree of depth of visitor to the sight spot; Also have travel agency to release " loose to piece together and roll into a ball " business on travel purpose ground, to reduce hurrying back and forth back and forth of self-service visitor.
Above-mentioned all solutions can solve the problem on each link to a certain extent, but also only limit to the solution of locality.For the tourist who is in strange place, though subscribed long-distance traffic, hotel, scenic spot, sight spot, but time that spends in the travelling process and experience are many equally, concerning them, mean very complicated preliminary work and Unpredictability, and this joins the advantage of a travelling exactly, because these preliminary works and Unpredictability are all solved by the professional of travel agency, the visitor need not worry about.
How the independent and flexible of the professional advantage of travel agency and travel at one's own expense is combined, develop the personalized product and the operating mode that satisfy tourist's demand, the practitioner that much travels is doing various trials.
Summary of the invention
At the problems referred to above, the invention provides a kind of Tourism E-commerce system and method, its core is exactly the artificial guide service of combination replacement with service of intelligent guide machine and call center services, for travel at one's own expense person provides the system scheme of comprising food, live during " from going out the door to entering the door ", row, sightseeing, shopping and entertainment, also can be travel agency's industry when making things convenient for travel at one's own expense a kind of new management style is provided.
A kind of Tourism E-commerce system, its formation comprises at least: service system platform, intelligent guide are wanted platform, are called out and support the central platform three parts.Wherein,
Member management module: comprise membership information management, payment in advance, card management, exchange basic data management, sale, settlement function such as gift, integration, discount;
Product administration module: comprise functions such as long-distance traffic plan, city and short distance traffic scheme, hotel's lodging, scenic spot, sight spot, diet shopping amusement displaying introduction, transaction;
The stroke evoke module: be used for the consumer according to constraint conditions such as own stroke planning, budget, individual preferences, select product mixes such as traffic, lodging, visit to formulate the travel schedule of personalization, and the reservation of service of goods etc.;
Guide's data module: the exchanges data that is used for service system platform and electronic guide machine platform.Generate guide's packet as personalized travel schedule and related supportive data, use for the intelligent guide machine with the consumer; Accept the data upload of intelligent guide machine, upgrade synchronously etc.
Financial settlement module: comprise the settlement management of B2B and B2C etc.;
Microcomputer is used to store data, accepts operational order, operational system and application software, the operation of control external function module, output operation result.Microcomputer can adopt universal also can adopt embedded.It comprises microprocessor, storer and peripheral hardware (comprising audio frequency and video output and input equipment etc.) and I/O port etc.;
The location receiver module receives positioning signal and sends to microcomputer, and the location receiver module can adopt satnav or ground location, many base stations;
Wireless communication module is used for microcomputer and outside data and speech communication, can based on the public mobile communication network as or dedicated network.
Actions such as the intelligent guide machine can be pointed out in conjunction with predetermined stroke scheme and triggering command, guided, displaying, triggering can adopt incident/time/in proper order/position/and mode such as artificial;
Intelligent guide facility sound communication function also can be passed through mobile communication network, forms the voice cluster with call center, travel service provider and other intelligent guide machine.
Call out and support central platform mainly to bear manual intervention and support.Platform is made of the distributed call center of central call center, various places.Wherein:
The central call center is responsible for bearing main consulting service and remote support, and scheduling, relayed call;
The distributed call center of various places is born the calling consulting service, remote support and the site disposal that betide the locality or initiated by the intelligent guide machine that is positioned at the locality.
The present invention also provides a kind of Tourism E-commerce method, and its flow process comprises:
1, consumer's registration becomes the member
2, customized personalized travel solutions of member and related service
3, travel solutions and related data are generated packet, import the intelligent guide machine
4, the consumer carries the trip of intelligent guide machine, starts the stroke plan, selection operation:
A) under the normal condition, the consumer is according to the prompting of guide machine, the stroke in the guide executive plan;
B) can inquire about relevant information material;
C) can be by voice or data mode consulting, reservation product or service;
D) as the stroke change takes place, the consumer can revise stroke or the plan of networking modification stroke, update service device end and intelligent guide machine end data data synchronously by the call center;
E) as unscheduled event, the consumer can be with the support of the phonetic function contact call center of intelligent guide machine, and the call center provides remote support or by local travel service provider expatriate personnel on-site support;
Description of drawings
Fig. 1 is the Tourism E-commerce system architecture diagram
Fig. 2 is a service system platform block diagram
Fig. 3 is an intelligent guide machine system chart
Fig. 4 is call center's Organization Chart
Fig. 5 is a Tourism E-commerce service implementation schematic flow sheet
Embodiment
Below with reference to the drawings and specific embodiments technical scheme of the present invention and operation flow are elaborated.
Fig. 1 is the Tourism E-commerce system architecture diagram, as shown in the figure total system mainly by: service system platform 11, intelligent guide machine platform 12, call out and support central platform 13 three parts to form.Wherein,
Member management module 21: comprise membership information management, payment in advance, card management, exchange basic data management, sale, settlement function such as gift, integration, discount;
Product administration module 22: comprise functions such as long-distance traffic plan, city and short distance traffic scheme, hotel's lodging, scenic spot, sight spot, diet shopping amusement introduction displaying, transaction, product data can be uploaded voluntarily, be safeguarded by product service provider, also can be finished by ecommerce operator;
Stroke evoke module 23: be used for the consumer according to constraint conditions such as stroke planning, budget, individual preferences, select product mixes such as traffic, lodging, visit to formulate personalized travel schedule, and the reservation of service of goods etc.The formulation of travel schedule can be that the consumer independently finishes or finishes by system supplymentary.
Guide's data module 24: the exchanges data that is used for service system platform and electronic guide machine platform.For example personalized travel schedule and the related supportive data with the consumer generates guide's packet, uses for the intelligent guide machine; Accept the data upload of intelligent guide machine, upgrade synchronously etc.
Financial settlement module 25: comprise the settlement management of B2B and B2C etc.;
The service system platform is used for bearing the basic data and the trading function of total system, and transaction related services such as displaying, retrieval, customized, exchanges data are provided.For example, enterprises such as hotel, hotel, food and drink, traffic, retailing, sight spot, scenic spot, amusement can show exhibiting product and service and reservation interface is provided at the service system platform; The consumer can select the service of goods of preference on the service system platform, make up customized oneself personalized travel schedule, comprises length way traffic, lodging, detailed time, place, mode etc.
Microcomputer 31 is used to store data, accepts operational order, operational system and application software, the operation of control external function module, output operation result.Microcomputer can adopt universal also can adopt embedded.It comprises microprocessor, storer and peripheral hardware (comprising audio frequency and video output and input equipment etc.) and I/O port etc.;
The intelligent guide machine platform is mainly the consumer carry-on action guide, explanation, data displaying, inquiry and voice-and-data Communications service is provided.For example, mode such as incident/time/in proper order/position/artificial can be set according to travel schedule trigger, the indication direct of travel, remind the stroke plan; The food and drink, shopping, the service of entertainment information retrieval and inquisition in region or city etc. are provided for the consumer; By mobile communication network, form voice cluster etc. with call center, travel service provider and other intelligent guide machine.
The central call center is responsible for bearing main consulting service and remote support, and scheduling, relayed call;
The distributed call center of various places is born the calling consulting service, remote support and the site disposal that betide the locality or initiated by the intelligent guide machine that is positioned at the locality.
Call out to support central platform mainly to bear manual intervention and support, at be non-programming, unconventional customer support services, for example, the field staff that guidance, coordination and matters of aggravation are disposed in accident or accident, dispute disposes.
A kind of Tourism E-commerce method as Fig. 5 Tourism E-commerce service implementation schematic flow sheet, comprising:
1, consumer's registration becomes member 51
The consumer submits personal information such as name to and can be used as the sign of identification to the service system platform, as cell-phone number etc., confirms to get final product through audit.
2, customized personalized travel solutions of member and related service 52
The member can assist down voluntarily or by the professional, by customized oneself the travel solutions of service system platform selecting product mix, i.e. travel schedule.For example:
3, travel solutions and related data are generated packet, import intelligent guide machine 53
The service system platform is above-mentioned travel schedule and the associated data that may use, such as data such as the position at urban transit system, shopping, amusement, diet and sight spot, introductions etc., generates packet and imports the intelligent guide machine.
4, the consumer carries the trip of intelligent guide machine, starts stroke plan 54, selectively actuatable:
A) under the normal condition, the consumer is according to the prompting of guide machine, the stroke 541 in the guide executive plan
Go to the airport as setting to remind in advance; Can set mobile alignment or node location parameter, guide direct of travel etc.
B) can inquire about relevant information material 542
As inquire about hotel periphery food and drink data, shopping plaza, sight spot data etc.
C) can or serve 543 by voice or data mode consulting, reservation product.
For example, the Iterim Change stroke needs new service, can seek advice from the reservation required service by the intelligent guide machine.
D) as the stroke change takes place, the consumer can revise stroke or networking modification stroke plan 544, update service device end and intelligent guide machine end data data synchronously by the call center.
The plan of described modification stroke mainly is meant because of changing stroke, influences under the situation of former booking service, by the data sync or the coordination relevant party of more newly arriving of networking.
E) as accident or accident, the consumer can be with the support 545 of the phonetic function contact call center of intelligent guide machine, and the call center provides remote support or by local travel service provider expatriate personnel on-site support.
5, carry on one's plan 55, up to hitting the target 56
The above is preferred embodiment of the present invention only, is not to be used to limit protection scope of the present invention.
Claims (9)
1. a Tourism E-commerce system is characterized in that, system comprises service system platform, intelligent guide machine platform at least, calls out and support central platform three parts.
2. service system platform as claimed in claim 1 is characterized in that, has the stroke evoke module, and the consumer can select services of goods such as length way traffic, lodging, diet, shopping, visit, amusement to be combined into personalized travel schedule by this module.
3. service system platform as claimed in claim 1 is characterized in that, has guide's data module, aforesaid individual character travel schedule data can be downloaded to the intelligent guide machine and use, and also can accept the data synchronization updating stroke of uploading of intelligent guide machine and revise.
4. intelligent guide machine platform as claimed in claim 1 is characterized in that, action such as the intelligent guide machine can be pointed out in conjunction with predetermined stroke scheme and manual command, guided, displaying has data interaction and speech communication function.
5. Call Center Platform as claimed in claim 1 is characterized in that Call Center Platform is made of the distributed call center of central call center, various places.
6. Tourism E-commerce method, it is characterized in that, the consumer selects the customized personalized travel solutions of service of goods voluntarily, with the artificial guide service of combination replacement of intelligent guide machine service and call center services, provide full-range service for the tourist by data and voice, online and off-line, mode such as automatic and artificial.
7. customized personalized travel solutions as claimed in claim 6 is characterized in that the consumer can fully independently select service of goods to make up, and also can be finished scheme working-out or be assisted formulation by the professional by system supplymentary by providing constraint condition.
8. intelligent guide machine as claimed in claim 6 service is characterized in that, comprises that prompting action, indicating positions and direct of travel, introduction explanation, data provide, data query and voice call.
9. call center services as claimed in claim 6 is characterized in that, personnel can be provided when needing on-the-spot support nearby.
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| CN2010102626399A CN101976405A (en) | 2010-08-25 | 2010-08-25 | Tourism electronic commerce method and system |
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| CN2010102626399A CN101976405A (en) | 2010-08-25 | 2010-08-25 | Tourism electronic commerce method and system |
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Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104123652A (en) * | 2013-04-27 | 2014-10-29 | 丰达软件（苏州）有限公司 | A system for customizing services on the internet |
| CN104376441A (en) * | 2014-12-17 | 2015-02-25 | 常熟市虞城国际旅行社有限公司 | Resource management system of travel agency |
| CN105069715A (en) * | 2015-07-17 | 2015-11-18 | 四川精工伟达智能技术股份有限公司 | Smart tourism management system and management method based on the system |
| CN106067128A (en) * | 2016-05-25 | 2016-11-02 | 北京京东尚科信息技术有限公司 | The processing method of user's request and processing means |
| CN106484911A (en) * | 2016-10-25 | 2017-03-08 | 清远网博信息技术有限公司 | A kind of online B2B of the travel industry of base ASP.NET platform distributes Web site management system |
| CN106886961A (en) * | 2016-12-30 | 2017-06-23 | 深圳天珑无线科技有限公司 | The system and method for Destination Management auxiliary |
| CN107438024A (en) * | 2017-07-27 | 2017-12-05 | 杭州冒险元素网络技术有限公司 | A kind of online run-length management device and right management method based on member system |
| CN107507106A (en) * | 2017-07-27 | 2017-12-22 | 清远网博信息技术有限公司 | A kind of personalized tourism electric business system |
| CN107622317A (en) * | 2017-08-10 | 2018-01-23 | 清远网软网络科技有限公司 | A kind of Tourism E-commerce system |
| CN107705225A (en) * | 2017-11-27 | 2018-02-16 | 广西塔锡科技有限公司 | A kind of Tourism E-commerce service system and method |
| CN108615205A (en) * | 2018-02-10 | 2018-10-02 | 湖南懒猫国际旅行社有限公司 | A kind of tourist service type supply chain management method and system |
| CN110322374A (en) * | 2019-07-31 | 2019-10-11 | 叶昆联 | The tourist service intelligent control method of intelligent tour terminating machine |
| CN110673166A (en) * | 2019-09-30 | 2020-01-10 | 四川亨通网智科技有限公司 | Scenic spot one-machine system and portable game equipment thereof |
| CN112509474A (en) * | 2020-03-17 | 2021-03-16 | 苏州安澜展览展示有限公司 | Automatic explanation reception system for exhibition hall |
-
2010
- 2010-08-25 CN CN2010102626399A patent/CN101976405A/en active Pending
Cited By (14)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104123652A (en) * | 2013-04-27 | 2014-10-29 | 丰达软件（苏州）有限公司 | A system for customizing services on the internet |
| CN104376441A (en) * | 2014-12-17 | 2015-02-25 | 常熟市虞城国际旅行社有限公司 | Resource management system of travel agency |
| CN105069715A (en) * | 2015-07-17 | 2015-11-18 | 四川精工伟达智能技术股份有限公司 | Smart tourism management system and management method based on the system |
| CN106067128A (en) * | 2016-05-25 | 2016-11-02 | 北京京东尚科信息技术有限公司 | The processing method of user's request and processing means |
| CN106484911A (en) * | 2016-10-25 | 2017-03-08 | 清远网博信息技术有限公司 | A kind of online B2B of the travel industry of base ASP.NET platform distributes Web site management system |
| CN106886961A (en) * | 2016-12-30 | 2017-06-23 | 深圳天珑无线科技有限公司 | The system and method for Destination Management auxiliary |
| CN107438024A (en) * | 2017-07-27 | 2017-12-05 | 杭州冒险元素网络技术有限公司 | A kind of online run-length management device and right management method based on member system |
| CN107507106A (en) * | 2017-07-27 | 2017-12-22 | 清远网博信息技术有限公司 | A kind of personalized tourism electric business system |
| CN107622317A (en) * | 2017-08-10 | 2018-01-23 | 清远网软网络科技有限公司 | A kind of Tourism E-commerce system |
| CN107705225A (en) * | 2017-11-27 | 2018-02-16 | 广西塔锡科技有限公司 | A kind of Tourism E-commerce service system and method |
| CN108615205A (en) * | 2018-02-10 | 2018-10-02 | 湖南懒猫国际旅行社有限公司 | A kind of tourist service type supply chain management method and system |
| CN110322374A (en) * | 2019-07-31 | 2019-10-11 | 叶昆联 | The tourist service intelligent control method of intelligent tour terminating machine |
| CN110673166A (en) * | 2019-09-30 | 2020-01-10 | 四川亨通网智科技有限公司 | Scenic spot one-machine system and portable game equipment thereof |
| CN112509474A (en) * | 2020-03-17 | 2021-03-16 | 苏州安澜展览展示有限公司 | Automatic explanation reception system for exhibition hall |
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Application publication date: 20110216 |