CN101959170A - User assisting method and device for general packet radio service (GPRS) - Google Patents
User assisting method and device for general packet radio service (GPRS) Download PDFInfo
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- CN101959170A CN101959170A CN200910151637XA CN200910151637A CN101959170A CN 101959170 A CN101959170 A CN 101959170A CN 200910151637X A CN200910151637X A CN 200910151637XA CN 200910151637 A CN200910151637 A CN 200910151637A CN 101959170 A CN101959170 A CN 101959170A
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Abstract
The invention discloses a user assisting method for a general packet radio service (GPRS). The method comprises the following steps of: acquiring information of reset user equipment (UE), and selecting the UE which signs the GPRS as target UE; determining whether the target UE successfully logged on a GPRS network or not after resetting; and selecting the target UE which fails to log on the GPRS network, and sending indication information which contains an operation strategy of continuing using the GPRS to the selected target UE. The embodiment of the invention also discloses a user assisting device for the GPRS at the same time. The device comprises a target selecting module, a determining and screening module and a strategy indicating module. The method and the device which are provided by the embodiment of the invention can enable users to clearly know the operation method for normally using the GPRS after resetting, help the users to quickly and effectively solve the problem that the GPRS cannot be normally used after resetting and operators to establish good service image and improve service quality, and improve the user experience of the users in the networks of the operators.
Description
Technical field
The present invention relates to mobile communication technology, be specifically related to a kind of wireless universal grouping (GPRS, General Packet Radio Service) professional user's householder method and device of being used for.
Background technology
In field of mobile communication, GPRS is the technology that a high-speed data is handled, and is to arrive user terminal (UE) with block form transmission data, can support data packet services such as online and multimedia message.Attaching position register (HLR, Home Location Register) equipment is the core of data management, and it is storing the various information of UE, mainly is in charge of user and mobile device information, and can doublely do the server of management UE authentication.Business operation support system (BOSS, Business ﹠amp; Operation Support System) is the basic platform of telecommunications enterprise's service handling information management, is used to support the foreground to sell the business management system of customer service and inner support whole process and analysis management.UE mobile service open-minded comprises that UE stops answering a pager's call, and sends dependent instruction with HLR and realizes to active and standby respectively via its system interface by BOSS.
In the gprs service flow process, UE has 3 kinds of mobility management states, comprises idle condition (IDLE), stand-by state (STANDBY) and ready state (READY).These three states can be according to current event (for example GPRS adheres to request or detach request) migration mutually, and its schematic diagram that moves between described three kinds of states that the action of UE causes as shown in Figure 1.
For example: when the mobility management states of UE was IDLE, the action that initiation GPRS adheres to will trigger its state moved to READY from IDLE; When the mobility management states of UE was STANDBY, the action of carrying out fractional data unit (PDU) transmission will trigger its state moved to READY from STANDBY; When the mobility management states of UE is READY, if timer expired (promptly be in the READY state and do not produce the stand-by period that time of any data traffic surpass to set) or when being forced into STANDBY, the mobility management states of UE will be moved to STANDBY etc. from READY, this part is those skilled in the art's common practise, explanation no longer one by one.
In real process; because various objective and subjective reasons; the portable terminal of having opened gprs service (for the sake of simplicity; hereafter is a portable terminal) arrearage may appear; at this moment; operator need shut down processing to the UE that arrearage occurs, and when the user is continuous again hand over telephone expenses after, operator needs the processing of answering a pager's call to this UE again.Perhaps, the user then applies for answering a pager's call in needs because the needs of self may apply for initiatively that also operator shuts down UE again.Therefore, stop answering a pager's call handle under the business scenario of operator, take place very frequent.
In the prior art, shut down flow process as shown in Figure 2, mainly comprise following three steps:
Step 201: close the authority that UE carries out speech business.
Step 202: empty the customer position information of UE, comprise UE VLR Visitor Location Register (Visitor Location Register, VLR) address information and Serving GPRS Support Node (SGSN) address information of registration at present.
The GPRS subscription data of step 203, deletion UE.
Understand easily, carrying out described step 201~203 o'clock, UE may be in any in described three kinds of states.And this might cause occurring some problems in actual applications:
If during execution in step 202, the mobility management states of UE is in STANDBY or READY state, and then after this UE answers a pager's call, this UE must initiate can use its gprs service after GPRS adheres to request and successfully adhere to again; If when execution in step 203, the mobility management states of UE is in STANDBY or READY state, and then after this UE answers a pager's call, this UE must initiate can use its gprs service after GPRS adheres to request and successfully adhere to equally again; In addition; no matter which kind of mobility management states UE is in the whole implementation of step 201~203; in case UE (being that operator has deleted after the GPRS subscription data of this UE) after step 203 attempts the login GPRS network; then on the one hand; because current this UE is shut down, therefore GPRS network must be connected successfully, on the other hand; login failure also can make this UE after answering a pager's call, must initiate again GPRS adhere to the request and successfully adhere to after, can use its gprs service.
Because supplier and the manufacturer of UE are numerous, and different vendor initiates the setting that GPRS adheres to request for the UE of its production and is not quite similar, and therefore in case the problems referred to above take place, can only can use gprs service by restart portable terminal after answering a pager's call usually.
Though restart UE and uncomplicated after answering a pager's call, most users also do not know do not have channel to know need to restart portable terminal normally to use gprs service yet.In most of the cases, in a single day the user finds to use gprs service in the back of answering a pager's call, the reason that often can't the affirmation problem occurs and can't addressing this problem effective and rapidly, this can reduce the experience of user to carrier network undoubtedly greatly, is unfavorable for that operator sets up the favorable service image and improves service quality.
Summary of the invention
The embodiment of the invention provides a kind of user's householder method and device that is used for gprs service, can answer a pager's call the back in time to its auxiliary guidance that continuation use gprs service is provided the user that answers a pager's call, and improves user's experience.
For achieving the above object, technical scheme of the present invention specifically is achieved in that
A kind of user's householder method that is used for gprs service, this method comprises:
Obtain the information of the UE that answers a pager's call, the UE that therefrom selects signatory gprs service is as object UE;
Judge whether object UE once successfully logined GPRS network after answering a pager's call;
Select the object UE of successfully not logining GPRS network, comprise the indication information that continues to use the gprs service operation strategy to its transmission.
The described method of obtaining the information of the UE that answers a pager's call comprises:
Gather the information of the UE that answers a pager's call in this cycle according to preset period.
Describedly judge whether object UE was once successfully logined the method for GPRS network and comprised after answering a pager's call:
Obtain the Serving GPRS Support Node address information that object UE is registered in attaching position register, if the Serving GPRS Support Node address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the Serving GPRS Support Node address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call.
The described indication information that continues use gprs service operation strategy that comprises is to comprise the short message that continues use gprs service operation strategy.
After the described step of UE of selecting signatory gprs service, judge whether object UE was once successfully logined before the GPRS network, and this method further comprises after answering a pager's call as object UE:
Obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period, select before shutdown, to set and use the frequent degree of gprs service to reach the UE of preset standard in the period as new object UE;
In the described object UE of successfully not logining GPRS network of selecting, after its transmission comprised the indication information of operation strategy, this method further comprised:
Through the reinspection time interval of setting, judge whether the described object UE of successfully not logining is not still successfully logined during this reinspection time interval, if then notify this UE described operation strategy by voice mode.
A kind of user's servicing unit that is used for gprs service, this device comprises:
The target selection module is used to obtain the information of UE of answering a pager's call, and the UE that therefrom selects signatory gprs service is as object UE;
Judge the screening module, be used for the object UE selected according to the target selection module, judge whether described object UE once successfully logined GPRS network after answering a pager's call, select object UE and the trigger policy indicating module of successfully not logining GPRS network and send indication information to it;
The strategy indicating module is used for according to the triggering of judging the screening module, sends to the described object UE of successfully not logining GPRS network to comprise the indication information that continues to use the gprs service operation strategy.
Described target selection module comprises:
The information acquisition unit of answering a pager's call is used for gathering according to preset period the information of the UE that answers a pager's call in this cycle;
The object UE selected cell, the information of the UE that answers a pager's call in the described cycle that is used for collecting according to the information acquisition unit of answering a pager's call, the UE that selects the gprs service of wherein having contracted is as object UE.
Described judgement screening module comprises:
Judging unit, be used for obtaining the Serving GPRS Support Node address information that object UE is registered at attaching position register, if the Serving GPRS Support Node address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the Serving GPRS Support Node address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call;
Sieve unit, be used for judged result according to judging unit, the information that to successfully not login the object UE of GPRS network sends to tactful indicating module, and the trigger policy indicating module sends indication information to the described object UE of successfully not logining GPRS network.
Described tactful indicating module comprises:
The short message indicating member is used for according to the triggering of judging the screening module, sends to the described object UE of successfully not logining GPRS network to comprise the short message that continues to use the gprs service operation strategy.
Described target selection module further comprises:
The object UE updating block; be used for the object UE selected according to the object UE selected cell; obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period, select before shutdown, to set and use the frequent degree of gprs service to reach the UE of preset standard in the period as new object UE.
Described judgement screening module further comprises the reinspection unit;
Described reinspection unit, be used for after judging unit is judged object UE and selected the object UE of wherein successfully not logining GPRS network, the described object UE of successfully not logining GPRS network judged once more through the reinspection time interval notice judging unit of setting;
Sieve unit is further used for the judged result according to judging unit, and judging unit is judged that once more the information of selecting of successfully not logining the object UE of GPRS network sends to tactful indicating module;
Further comprise the voice indicating member in the described tactful indicating module;
Described voice indicating member is used for according to the triggering of judging the screening module, judges once more that to described judging unit the object UE of selecting of successfully not logining GPRS network sends the voice guidance that comprises continuation use gprs service operation strategy.
As seen from the above technical solutions, the user's householder method and the device that are used for gprs service that the embodiment of the invention provides, UE by selecting signatory gprs service is as object UE, and the object UE of successfully not logining GPRS network after answering a pager's call as yet sends the indication information that comprises continuation use gprs service operation strategy, can make the clear method of operation of knowing the normal use in the back gprs service of answering a pager's call of user, can't normally use the problem of gprs service after helping the user to solve to answer a pager's call effective and rapidly, improve the experience of user greatly, and help operator to set up favorable service image and improve service quality carrier network.
Description of drawings
Fig. 1 is its schematic diagram that moves between three kinds of mobility management states that the action of UE in the prior art causes.
Fig. 2 is for shutting down the schematic flow sheet of processing to portable terminal in the prior art.
Fig. 3 is the schematic flow sheet of user's householder method in the embodiment of the invention.
Fig. 4 is the composition structural representation of user's servicing unit in the embodiment of the invention.
Embodiment
For making purpose of the present invention, technical scheme and advantage clearer, below with reference to the accompanying drawing embodiment that develops simultaneously, the present invention is described in more detail.
The embodiment of the invention provides a kind of user's householder method that is used for gprs service, flow process as shown in Figure 3, comprising:
Step 301: obtain the information of the UE that answers a pager's call, the UE that therefrom selects signatory gprs service is as object UE;
Step 302: judge whether object UE once successfully logined GPRS network after answering a pager's call;
Step 303: select the object UE of successfully not logining GPRS network, comprise the indication information that continue to use the gprs service operation strategy to its transmission, described continuation uses the gprs service operation strategy to be: need initiate GPRS again and adhere to request and maybe need to restart portable terminal and could continue to use gprs service in the back of answering a pager's call.
Wherein, the specific implementation of step 301 can have a variety of, and for example a kind of possible method is:
Gather the information of the UE that answers a pager's call in this cycle according to preset period;
According to the record of operator, pick out the UE of the gprs service of having contracted among the UE that answers a pager's call in this cycle, with it as object UE.
Wherein, the information of the UE that answers a pager's call is kept in the middle of the customer data base of answering a pager's call of operator, and the described customer data base of answering a pager's call is the database of being responsible for safeguarding by the special messenger, stopping the data of answering a pager's call and can carry out real-time renewal the user.The information of the described UE of answering a pager's call comprises: the mobile logo of the UE that answers a pager's call (for example user's phone number) and answering a pager's call the time.
When certain UE operator place is signatory open gprs service after, operator can add the GPRS CAMEL-Subscription-Information for this UE in the BOSS system, thereby the described UE that selects signatory gprs service can inquire about realization by the BOSS system to operator, if the result that inquiry obtains is that the described UE of answering a pager's call exists the GPRS CAMEL-Subscription-Information in the BOSS of operator system, represent then that this UE is signatory and opened gprs service, otherwise represent the signatory as yet gprs service of opening of this UE.
In the step 302, judge whether object UE was once successfully logined the method for GPRS network and comprised after answering a pager's call:
Obtain the SGSN address information that object UE is registered in HLR, if the SGSN address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the SGSN address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call.
The described UE that did not successfully login GPRS network that selects, the method that comprises the indication information that continues use gprs service operation strategy to its transmission then comprises:
Select the UE that did not successfully login GPRS network, comprise the short message that continue to use the gprs service operation strategy to its transmission, comprise at least in the content of described short message: need initiate GPRS again and adhere to request and maybe need to restart portable terminal and could continue to use gprs service in the back of answering a pager's call.
Because user's use habit difference is very big, therefore in practical business, more possible users seldom use or never use short message, and perhaps, owing to occur wrong or failure in the note process of transmitting, described object UE may successfully not receive described short message; Thereby the method that adopts its operation strategy of prompting that sends SMS message in the step 303 may can not guarantee still that it in time knows this operation strategy, this just needs to adopt other modes in time to notify described user so that it can normally use gprs service in the back of answering a pager's call, voice mode for example---promptly, notify all object UE described operation strategy by the mode of telephone prompts.
This to each object UE one by one the method for verbal announcement no doubt can guarantee good effect, but because the quantity of object UE may be huger, thereby this method will be brought very big business burden to operator.Simultaneously, owing to the user who is not each signatory gprs service can often use gprs service, therefore also there is no need to notify all object UE by voice mode.Therefore, the embodiment of the invention takes only the object UE of frequent use gprs service to be carried out the mode of verbal announcement.That is, after the described step of UE as object UE of picking out signatory gprs service, before the step 302, this method further comprises:
Obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period;
Simultaneously, after step 303, this method further comprises:
Through the reinspection time interval of setting; whether judgement described object UE of successfully not logining during this reinspection time interval is not still successfully logined; if; and this object UE is set before shutdown and is used the frequent degree of gprs service to reach preset standard in the period, then notifies this UE described operation strategy by voice mode.
On the basis of described method, the embodiment of the invention further provides a kind of user's servicing unit that is used for gprs service, and it forms structure as shown in Figure 4, comprises target selection module 410, judges screening module 420 and tactful indicating module 430;
Judge that screening module 420 is used for the object UE of selecting according to target selection module 410, judge whether described object UE once successfully logined GPRS network after answering a pager's call, select object UE and the trigger policy indicating module 430 of successfully not logining GPRS network and send indication information to it;
Wherein, described target selection module 410 comprises answer a pager's call information acquisition unit 411 and object UE selected cell 412;
The information acquisition unit 411 of answering a pager's call is used for gathering according to preset period the information of the UE that answers a pager's call in this cycle;
The information of the UE that answers a pager's call in the described cycle that object UE selected cell 412 is used for collecting according to the information acquisition unit 411 of answering a pager's call, the UE that selects the gprs service of wherein having contracted is as object UE.
Described judgement screening module 420 comprises judging unit 421 and sieve unit 422;
Judging unit 421 is used for obtaining the SGSN address information that object UE is registered at attaching position register, if the SGSN address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the SGSN address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call;
Described tactful indicating module 430 comprises short message indicating member 431;
Short message indicating member 431, be used for according to the triggering of judging screening module 420, send to the described object UE of successfully not logining GPRS network and to comprise the short message that continues to use the gprs service operation strategy, comprise at least in the content of described short message: need initiate GPRS again and adhere to request and maybe need to restart portable terminal and could continue to use gprs service in the back of answering a pager's call.
In practical business, more possible users seldom use or never use short message, and perhaps, owing to occur wrong or failure in the note process of transmitting, described object UE may successfully not receive described short message; Thereby the method that adopts its operation strategy of prompting that sends SMS message may can not guarantee still that it in time knows this operation strategy, this just needs to adopt other modes in time to notify described user so that it can normally use gprs service in the back of answering a pager's call, voice mode for example---promptly, notify all object UE described operation strategy by the mode of telephone prompts.
This to each object UE one by one the method for verbal announcement no doubt can guarantee good effect, but because the quantity of object UE may be huger, thereby this method will be brought very big business burden to operator.Simultaneously, owing to the user who is not each signatory gprs service can often use gprs service, therefore also there is no need to notify all object UE by voice mode.Therefore, preferably, the embodiment of the invention is only carried out verbal announcement to the object UE of frequent use gprs service, and correspondingly, at this moment, described target selection module 410 further comprises object UE updating block 413,
Object UE updating block 413 is used for the object UE selected according to object UE selected cell 412; obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period, select before shutdown, to set and use the frequent degree of gprs service to reach the UE of preset standard in the period as new object UE.
Correspondingly, described judgement screening this moment module 420 further comprises reinspection unit 423;
Described reinspection unit 423 is used for after 421 pairs of object UE of judging unit are judged and selected the object UE of wherein successfully not logining GPRS network, judges once more through 421 pairs of described object UE of successfully not logining GPRS network of reinspection time interval notice judging unit of setting;
At this moment, sieve unit 422 is further used for the judged result according to judging unit 421, selects judging unit 421 and judges that once more the information of successfully not logining the object UE of GPRS network that obtains sends to tactful indicating module 430;
Simultaneously, further comprise voice indicating member 432 in the described tactful indicating module 430;
Described voice indicating member 432 is used for according to the triggering of judging screening module 420, judges once more that to described judging unit 421 object UE of selecting of successfully not logining GPRS network sends the voice guidance that comprises continuation use gprs service operation strategy.
By as seen above-mentioned, the user's householder method and the device that are used for gprs service that the embodiment of the invention provides, UE by picking out signatory gprs service is as object UE, and the object UE of successfully not logining GPRS network after answering a pager's call as yet sends the indication information that comprises continuation use gprs service operation strategy, can make the user know and know the normal method of operation of using gprs service in the back of answering a pager's call, can't normally use the problem of gprs service after helping the user to solve to answer a pager's call effective and rapidly, improve the experience of user greatly, and help operator to set up favorable service image and improve service quality carrier network.
Should be appreciated that the above only is preferred embodiment of the present invention, is not to be used to limit spirit of the present invention and protection range, and equivalent variations that any those of ordinary skill in the art made or replacement all should be considered as being encompassed within protection scope of the present invention.
Claims (10)
1. user's householder method that is used for the GPRS gprs service is characterized in that this method comprises:
Obtain the information of the user terminal UE that answers a pager's call, the UE that therefrom selects signatory gprs service is as object UE;
Judge whether object UE once successfully logined GPRS network after answering a pager's call;
Select the object UE of successfully not logining GPRS network, comprise the indication information that continues to use the gprs service operation strategy to its transmission.
2. method according to claim 1 is characterized in that, the described method of obtaining the information of the UE that answers a pager's call comprises:
Gather the information of the UE that answers a pager's call in this cycle according to preset period.
3. method according to claim 1 is characterized in that, describedly judges whether object UE was once successfully logined the method for GPRS network and comprised after answering a pager's call:
Obtain the Serving GPRS Support Node address information that object UE is registered in attaching position register, if the Serving GPRS Support Node address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the Serving GPRS Support Node address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call.
4. method according to claim 1 is characterized in that, the described indication information that continues use gprs service operation strategy that comprises is to comprise the short message that continues use gprs service operation strategy.
5. according to each described method in the claim 1 to 4, it is characterized in that, after the described step of UE of selecting signatory gprs service, judge whether object UE was once successfully logined before the GPRS network, and this method further comprises after answering a pager's call as object UE:
Obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period, select before shutdown, to set and use the frequent degree of gprs service to reach the UE of preset standard in the period as new object UE;
In the described object UE of successfully not logining GPRS network of selecting, after its transmission comprised the indication information of operation strategy, this method further comprised:
Through the reinspection time interval of setting, judge whether the described object UE of successfully not logining is not still successfully logined during this reinspection time interval, if then notify this UE described operation strategy by voice mode.
6. user's servicing unit that is used for gprs service is characterized in that this device comprises:
The target selection module is used to obtain the information of UE of answering a pager's call, and the UE that therefrom selects signatory gprs service is as object UE;
Judge the screening module, be used for the object UE selected according to the target selection module, judge whether described object UE once successfully logined GPRS network after answering a pager's call, select object UE and the trigger policy indicating module of successfully not logining GPRS network and send indication information to it;
The strategy indicating module is used for according to the triggering of judging the screening module, sends to the described object UE of successfully not logining GPRS network to comprise the indication information that continues to use the gprs service operation strategy.
7. device according to claim 6 is characterized in that, described target selection module comprises:
The information acquisition unit of answering a pager's call is used for gathering according to preset period the information of the UE that answers a pager's call in this cycle;
The object UE selected cell, the information of the UE that answers a pager's call in the described cycle that is used for collecting according to the information acquisition unit of answering a pager's call, the UE that selects the gprs service of wherein having contracted is as object UE.
8. device according to claim 7 is characterized in that, described judgement screening module comprises:
Judging unit, be used for obtaining the Serving GPRS Support Node address information that object UE is registered at attaching position register, if the Serving GPRS Support Node address information of this UE correspondence is unknown, judge that this object UE successfully do not login GPRS network as yet after answering a pager's call, if the Serving GPRS Support Node address information of this UE correspondence is known, judge that then this object UE successfully logined GPRS network after answering a pager's call;
Sieve unit, be used for judged result according to judging unit, the information that to successfully not login the object UE of GPRS network sends to tactful indicating module, and the trigger policy indicating module sends indication information to the described object UE of successfully not logining GPRS network.
9. according to claim 7 or 8 described devices, it is characterized in that described tactful indicating module comprises:
The short message indicating member is used for according to the triggering of judging the screening module, sends to the described object UE of successfully not logining GPRS network to comprise the short message that continues to use the gprs service operation strategy.
10. device according to claim 9 is characterized in that, described target selection module further comprises:
The object UE updating block; be used for the object UE selected according to the object UE selected cell; obtain each object UE and before shutdown, set the frequent degree of using gprs service in the period, select before shutdown, to set and use the frequent degree of gprs service to reach the UE of preset standard in the period as new object UE.
Described judgement screening module further comprises the reinspection unit;
Described reinspection unit, be used for after judging unit is judged object UE and selected the object UE of wherein successfully not logining GPRS network, the described object UE of successfully not logining GPRS network judged once more through the reinspection time interval notice judging unit of setting;
Sieve unit is further used for the judged result according to judging unit, and judging unit is judged that once more the information of selecting of successfully not logining the object UE of GPRS network sends to tactful indicating module;
Further comprise the voice indicating member in the described tactful indicating module;
Described voice indicating member is used for according to the triggering of judging the screening module, judges once more that to described judging unit the object UE of selecting of successfully not logining GPRS network sends the voice guidance that comprises continuation use gprs service operation strategy.
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CN103596246A (en) * | 2013-11-11 | 2014-02-19 | 华为终端有限公司 | Method and terminal for recovering data service |
WO2018082182A1 (en) * | 2016-11-03 | 2018-05-11 | 华为技术有限公司 | Terminal device, and method for restoring data service by terminal device |
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