CN101877086A - Client management method suitable for business operation support system - Google Patents
Client management method suitable for business operation support system Download PDFInfo
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- CN101877086A CN101877086A CN2009102427316A CN200910242731A CN101877086A CN 101877086 A CN101877086 A CN 101877086A CN 2009102427316 A CN2009102427316 A CN 2009102427316A CN 200910242731 A CN200910242731 A CN 200910242731A CN 101877086 A CN101877086 A CN 101877086A
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Abstract
The invention discloses a client management method suitable for a business operation support system. In the method, clients are divided into individual clients and group clients, which are organized into a tree structure; and the method comprises the following steps that: (1) a client initiates a registration request and inputs the data of the client, if a client management system judges that the client belongs to group clients, the group clients are taken as father nodes and the client is taken as a subnode of the group clients to be added into the tree structure, and if the client does not belong to the group clients, the client is taken as a root node of the tree structure; (2) the client initiates an account opening request, the client management system takes the client as a father node to establish a subclient corresponding to a terminal of the client, adds the subclient serving as a subnode of the client into the tree structure, and positions the subclient to a leaf node of the tree structure; (3) after the tree structure of the client is established, the client performs order service operation, and the client management system generates an order form for the client; and (4) the client management system processes the order form regularly to generate a subscriber so as to open service for the client.
Description
Technical field
The present invention relates to a kind of client management method, refer more particularly to a kind of client management method that is applicable to business operation support system.
Background technology
Along with the development of new technology, the going from strength to strength of operator's scale, the new business that offers the client is also more and more, and style also emerges in an endless stream, and also attracts more client to order use thus.Meanwhile, the client has proposed increasing demand to operator: the demand of (one) group customer: some big customers wish to register a group customer, order some business, and certain amount of money is paid in unification, uses for the individual client under it; If affiliated individual client increases the business of ordering other, then pay the functional expenses of oneself by the individual client.For example, some group company, the unified IPTV business of ordering, certain amount of money is paid in unification; As a kind of welfare, the employee can use these business; When the employee need watch VOD professional, the employee can oneself order professional also independent paying of VOD.(2) the same client multiple terminals demand of unified management of repeatedly opening an account: some clients need install the STB terminal order business in a plurality of rooms, just need repeatedly open an account, and they wish to manage with same client.For example client such as hotel, hotel can be that a STB terminal resource is installed in each room, orders different business according to the difference of room class, and manages with unified client.(3) client preengages order, the demand of various reservation operations such as suspends, recovers, quits the subscription of business: some client wishes can be according to habits and customs and the schedule of oneself, and interested business is ordered, quit the subscription of in reservation flexibly.For example, some client need go abroad three months, and he can shift to an earlier date in advance about his the ordered business of pause of going abroad, with cost saving so.
Three family models of telecommunications are all adopted in the customer account management in each business operation support system at present usually, i.e. client, account and subscriber, and wherein the subscriber is directly related with the client, and terminal and client be correspondence one by one.In the method, when the client has a plurality of terminals repeatedly to open an account, need repeatedly open an account with different client's certificates, separate between the client who repeatedly opens an account, can not manage with same client; This method can't embody the relation between the client with subordinate relation, can not satisfy the demand of group customer; This method is the subscriber information that using of a managing customer also, does not support client's reservation operation, and the client can only be come into force immediately to the operation of business, underaction, and the customer experience degree is not high.
Therefore, generally the client management method of Cai Yonging can't satisfy the demand that business operation support system embodies " customer-centric ", needs a kind of client management method that can overcome above-mentioned shortcoming.
Summary of the invention
In order to overcome the deficiencies in the prior art, the objective of the invention is to, a kind of client management method that is applicable to business operation support system is provided, this method can satisfy repeatedly the open an account requirement of unified management of same client multiple terminals, flexible support to group customer also can be provided, also can support simultaneously client's various reservation operations flexibly, be convenient to the Experience Degree that the client improves in operator.
To achieve these goals, a kind of client management method that is applicable to business operation support system of the present invention, it is characterized in that, this method is divided into individual client and group customer two classes with the client, with individual client is father node, individual client's terminal as its child node, be called sub-client, if the individual client belongs to certain group customer, then this individual client is connected to this group customer as child node, group customer is connected thereto a grade group customer again, be organized into tree structure, otherwise, being organized into tree structure with this individual client as root node, described method specifically comprises following steps:
(1) client initiates register requirement to client management system, client management system typing customer data, and judge whether the client belongs to certain group customer, if belong to certain group customer, then with this group customer as father node, this client is joined tree structure as the child node of group customer, otherwise with the root node of this client as tree structure;
(2) client sends the request of opening an account to client management system, client management system is a father node with this client, sets up a sub-client, corresponding client's terminal, and the bundle client joins tree structure as this client's child node, is positioned at the leaf node of tree structure;
(3) after client's tree structure was set up, the client carried out the operation of order business, and client management system generates order for it;
(4) client management system Timing Processing order generates the subscriber, for the client activates the service.
Step 1) further comprises following steps:
When the client belonged to certain group customer, group customer was this client's a father node, and this client is the child node of its group customer, and group customer can be unified order business, and the client's use for its subordinate provides the support to the big customer of group.
Step 2) further comprise following steps:
When same client repeatedly opens an account the multiple terminals, be father node, set up the child node of a plurality of sub-clients as this client with this client, join in the tree structure, according to this client, can its a plurality of sub-clients of unified management, provide repeatedly the open an account support of unified management of same client multiple terminals.
The described generation order of step 3) specifically comprises following steps:
301) client obtains this client and sub-client's thereof data to client management system;
302) sub-client of customer selecting;
303) business that will order of customer selecting is provided with the start time of reservation and orders duration, and selects charging policy;
304) send the service order request to client management system;
305) client management system generates order according to the sign of the business of customer selecting, the start time of reservation, the information such as duration and charging policy of ordering for the client;
306) client management system is associated in step 302 with client's order) on the sub-client of customer selecting.
The step of the described Timing Processing order of step 4) specifically comprises following steps:
401) client management system is regularly searched the order that the start time comes into force;
402) judge whether the order find is the state of being untreated, if, then carry out next step 403) handle, otherwise, return 401) continue to search;
403) whether the type of judging order is " order ", if then execution in step 404), otherwise execution in step 406);
404), generate the subscriber information of reality for the client according to the information such as start time, order duration and charging policy of the service identification in the customer order, reservation;
405) with client's subscriber information, be connected on this client's that order therewith is associated the sub-client node, for the client opens use, execution in step 407 then);
406) be " renewal ", " quitting the subscription of ", " time-out " or " recovery " etc. according to the type of order respectively, the business that the client is using is renewed, quits the subscription of, suspended or corresponding operating such as recovery;
407) subscriber's historical information is preserved in tracking subscriber's variation.
The invention has the advantages that, the tree structure that this method forms with individual client and group customer, be used to satisfy operator to the big customer of group with to the support of unified management of repeatedly opening an account of same client multiple terminals, thereby greatly facilitate the management work of operator various clients.
Description of drawings
Fig. 1-a be the client management method that is applicable to business operation support system of the present invention be the tree structure synoptic diagram of root node with individual client;
Fig. 1-b be the client management method that is applicable to business operation support system of the present invention be the tree structure synoptic diagram of root node with the group customer;
Fig. 2-a be the client management method that is applicable to business operation support system of the present invention be the building process synoptic diagram of client's tree structure of root node with individual client;
Fig. 2-b be the client management method that is applicable to business operation support system of the present invention be the building process synoptic diagram of client's tree structure of root node with the group customer;
Fig. 3 is the process flow diagram of client's order business of the client management method that is applicable to business operation support system of the present invention;
Fig. 4 is the processing flow chart of the order of the client management method that is applicable to business operation support system of the present invention;
Fig. 5 is a specific embodiment figure of client's reservation of the client management method that is applicable to business operation support system of the present invention.
Embodiment
In order to make purpose of the present invention, implementation method and advantage are clearer, with the specific implementation example and with reference to accompanying drawing, the client management method of business operation support system that is applicable to of the present invention are elaborated.
Shown in Fig. 1-a and Fig. 1-b, the client management method that is applicable to business operation support system of the present invention, at first the client is divided into individual client and group customer two classes, with individual client is father node, individual client's terminal as its child node, be called sub-client, if the individual client belongs to certain group customer, then this individual client is connected to this group customer as child node, group customer is connected thereto a grade group customer again, be organized into tree structure,, then be organized into tree structure as root node with this individual client if the individual client does not belong to any group customer; The client is positioned at the root node and the intermediate node of tree structure, and sub-client is positioned at the leaf node of tree structure.Then when the client on its terminal during order business, client management system generates order on client's sub-client node, and the Timing Processing order, generates the subscriber, for the client activates the service.
Be that the present invention is described in detail for example with the order business of opening an account of client in the IPTV business operation support system below.
With reference to Fig. 2-a and Fig. 2-b, the building process of client's of the present invention tree structure comprises:
201) client enrollment customer data, send register requirement to client management system, client management system typing client's data information, and judge whether the client belongs to certain group customer, if (situation one, belong to certain group customer), be father node then, the client is joined tree structure as the child node of this group customer with this group customer, otherwise (situation two, do not belong to any group customer), be that root node is set up tree structure with this client;
202) client sends the request of opening an account to client management system, and client management system is a father node with this client, for the client sets up a sub-client, and corresponding client's terminal, and the bundle client joins in the tree structure as its child node;
According to above step, set up client's tree structure, the client is positioned at the root node and the leaf node of tree structure, and sub-client is positioned at the leaf node of tree structure.Client's tree structure is carried out the operation of order business after setting up.With reference to Fig. 3, the concrete steps that the client carries out service order comprise:
301) client obtains this client and sub-client's thereof data to client management system;
302) sub-client of customer selecting;
303) business that will order of customer selecting is provided with the start time of reservation and orders duration, and selects charging policy;
304) send the service order request to client management system;
305) client management system generates order according to the sign of the business of customer selecting, the start time of reservation, the information such as duration and charging policy of ordering for the client;
306) client management system is associated in step 302 with client's order) on the sub-client of customer selecting;
Then, client management system Timing Processing order generates the subscriber, for the client activates the service.As shown in Figure 4, the concrete steps of processing order comprise:
401) client management system is regularly searched the order that the start time comes into force;
402) judge whether the order find is the state of being untreated, if, then carry out next step 403) handle, otherwise, return 401) continue to search;
403) whether the type of judging order is " order ", if then execution in step 404), otherwise execution in step 406);
404), generate the subscriber information of reality for the client according to the information such as start time, order duration and charging policy of the service identification in the customer order, reservation;
405) with client's subscriber information, be connected on this client's that order therewith is associated the sub-client node, for the client opens use, execution in step 407 then);
406) be " renewal ", " quitting the subscription of ", " time-out " or " recovery " etc. according to the type of order respectively, the business that the client is using is renewed, quits the subscription of, suspended or corresponding operating such as recovery;
407) subscriber's historical information is preserved in tracking subscriber's variation;
Below, we go up order business A with a client P at its terminal S (the corresponding sub-client S of terminal S) is example, introduces the sequential flow process of client's reservation.As shown in Figure 5:
501) client P is engraved in when t1 on its sub-client S and has ordered professional A, and the service time that is provided with professional A be t2, the concluding time is t3; The professional A that client management system is selected according to client P, according to the time generation order A of reservation, type is " order ", the order time is that (t2 t3), is associated with on the sub-client S of client P.This moment, client P can't use professional A because t2 does not also arrive constantly.
502) t2 arrives constantly, client management system Timing Processing order A, and for client P generates the subscriber information of professional A, be that (t2 t3), is associated with on the sub-client S of client P effective time; Simultaneously, client management system traces into the variation of subscriber A, the history of recorded and stored subscriber A.After this client P is in that (t2 t3) can use professional A in the time period.
503) t3 arrives constantly, and the professional A that client management system detects client P order expires, and stops to provide professional A for client P; Simultaneously, client management system traces into the variation of subscriber A, the history of recorded and stored subscriber A.After this, client P can not re-use professional A.
It more than is explanation to the specific embodiment of the present invention; the present invention does not limit the field that business support system is used; all can such as IPTV business operation support system and mobile service operation support system etc.; for those skilled in the art; under the prerequisite that does not break away from inventive principle; technical scheme of the present invention is made amendment or is equal to replacement, do not break away from the spirit and scope of technical solution of the present invention, it all should be encompassed in protection scope of the present invention.
Claims (5)
1. client management method that is applicable to business operation support system, this method is divided into individual client and group customer two classes with the client, with individual client is father node, individual client's terminal is as its child node, if the individual client belongs to certain group customer, then this individual client is connected to this group customer as child node, group customer is connected thereto a grade group customer again, be organized into tree structure, be used to satisfy operator to the big customer of group with to repeatedly the open an account support of unified management of same client multiple terminals, described method specifically comprises following steps:
(1) client initiates register requirement to client management system, client management system typing customer data, and judge whether the client belongs to certain group customer, if belong to certain group customer, then with this group customer as father node, this client is joined tree structure as the child node of group customer, otherwise with the root node of this client as tree structure;
(2) client sends the request of opening an account to client management system, client management system is a father node with this client, sets up a sub-client, corresponding client's terminal, and the bundle client joins tree structure as this client's child node, is positioned at the leaf node of tree structure;
(3) after client's tree structure was set up, the client carried out the operation of order business, and client management system generates order for it;
(4) client management system Timing Processing order generates the subscriber, for the client activates the service.
2. the client management method that is applicable to business operation support system according to claim 1 is characterized in that, step 1) further comprises following steps:
When the client belonged to certain group customer, group customer was this client's a father node, and this client is the child node of its group customer, and group customer can be unified order business, used for client's child node of its subordinate, and the support to the big customer of group is provided.
3. the client management method that is applicable to business operation support system according to claim 1 is characterized in that step 2) further comprise following steps:
When same client repeatedly opens an account the multiple terminals, be father node, set up the child node of a plurality of sub-clients as this client with this client, join in the tree structure, according to this client, can its a plurality of sub-clients of unified management, provide repeatedly the open an account support of unified management of same client multiple terminals.
4. the client management method that is applicable to business operation support system according to claim 1 is characterized in that, the described generation order of step 3) specifically comprises following steps:
301) client obtains this client and sub-client's thereof data to client management system;
302) sub-client of customer selecting;
303) business that will order of customer selecting is provided with the start time of reservation and orders duration, and selects charging policy;
304) send the service order request to client management system;
305) client management system generates order according to the sign of the business of customer selecting, the start time of reservation, the information such as duration and charging policy of ordering for the client;
306) client management system is associated in step 302 with client's order) on the sub-client of customer selecting.
5. the client management method that is applicable to business operation support system according to claim 1 is characterized in that, the step of the described Timing Processing order of step 4) specifically comprises following steps:
401) client management system is regularly searched the order that the start time comes into force;
402) judge whether the order find is the state of being untreated, if, then carry out next step 403) handle, otherwise, return 401) continue to search;
403) whether the type of judging order is " order ", if then execution in step 404), otherwise execution in step 406);
404), generate the subscriber information of reality for the client according to the information such as start time, order duration and charging policy of the service identification in the customer order, reservation;
405) with client's subscriber information, be connected on this client's that order therewith is associated the sub-client node, for the client opens use, execution in step 407 then);
406) be " renewal ", " quitting the subscription of ", " time-out " or " recovery " etc. according to the type of order respectively, the business that the client is using is renewed, quits the subscription of, suspended or corresponding operating such as recovery;
407) subscriber's historical information is preserved in tracking subscriber's variation.
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| CN2009102427316A CN101877086A (en) | 2009-12-15 | 2009-12-15 | Client management method suitable for business operation support system |
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107592633A (en) * | 2017-09-11 | 2018-01-16 | 乐蜜有限公司 | One kind subscribes to processing method, apparatus, electronic equipment and readable storage medium storing program for executing |
| CN109214671A (en) * | 2018-08-27 | 2019-01-15 | 平安科技（深圳）有限公司 | Personnel's group technology, device, electronic device and computer readable storage medium |
| CN110276590A (en) * | 2019-06-04 | 2019-09-24 | 无锡奥特维科技股份有限公司 | Clearing items management method, device, equipment and computer storage medium |
| CN111432082A (en) * | 2020-03-25 | 2020-07-17 | 中国银行股份有限公司 | Customer distribution method and device for customer service |
-
2009
- 2009-12-15 CN CN2009102427316A patent/CN101877086A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107592633A (en) * | 2017-09-11 | 2018-01-16 | 乐蜜有限公司 | One kind subscribes to processing method, apparatus, electronic equipment and readable storage medium storing program for executing |
| CN107592633B (en) * | 2017-09-11 | 2020-09-25 | 香港乐蜜有限公司 | Subscription processing method and device, electronic equipment and readable storage medium |
| US11836693B2 (en) | 2017-09-11 | 2023-12-05 | Joyme Pte. Ltd. | Subscription processing method, device, electronic device and readable storage medium |
| CN109214671A (en) * | 2018-08-27 | 2019-01-15 | 平安科技（深圳）有限公司 | Personnel's group technology, device, electronic device and computer readable storage medium |
| CN109214671B (en) * | 2018-08-27 | 2022-03-01 | 平安科技（深圳）有限公司 | Personnel grouping method, device, electronic device and computer readable storage medium |
| CN110276590A (en) * | 2019-06-04 | 2019-09-24 | 无锡奥特维科技股份有限公司 | Clearing items management method, device, equipment and computer storage medium |
| CN111432082A (en) * | 2020-03-25 | 2020-07-17 | 中国银行股份有限公司 | Customer distribution method and device for customer service |
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Application publication date: 20101103 |