CN101777167A - Intelligent management system and intelligent management method of service demands of financial self-service equipment - Google Patents
Intelligent management system and intelligent management method of service demands of financial self-service equipment Download PDFInfo
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- CN101777167A CN101777167A CN201010019504A CN201010019504A CN101777167A CN 101777167 A CN101777167 A CN 101777167A CN 201010019504 A CN201010019504 A CN 201010019504A CN 201010019504 A CN201010019504 A CN 201010019504A CN 101777167 A CN101777167 A CN 101777167A
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Abstract
The invention discloses an intelligent management system and an intelligent management method of service demands of financial self-service equipment. The intelligent management system of the service demands of the financial self-service equipment comprises a service demand information acquisition module, a self-service equipment service resource database and a resource allocation operating module, wherein the self-service equipment service resource database comprises a cipher administrator matrix, a vehicle matrix and a key administrator matrix; and the resource allocation operating module sequentially selects matched cipher administrators, vehicles and key administrators within the selectable range of a service zone according to the principle that weight is as small as possible to generate a service scheme, including the serial number of the service zone and the matched cipher administrators, the vehicles and the key administrators, of the financial self-service equipment. The scheme provided by the invention can quickly, safely and reasonably solve the problem of separating people, the vehicles and lines in the service management of the financial self-service equipment, and by the application of the method, the service processing efficiency is improved, the utilization factor of resources is improved, and the measures of safety risk prevention are strengthened.
Description
Technical field
The present invention relates to a kind of management system and method for service demands of financial self-service equipment, relate in particular to intelligent management system and method the demand for services of financial self-service equipment.
Background technology
Along with going deep into of China's Financial electronization reform, financial self-service equipment has become modern commerce bank provides service for the user main path.The financial self-service equipment of huge like this quantity is arranged at each zone, forms large-scale service network, and each financial self-service equipment all needs to safeguard and other services.As efficient, intelligent, the safe management of service demands of financial self-service equipment, its intelligence in the Possum demand for services is obtained, is analyzed; The unification of service role route is planned automatically; The resource intelligent configuration of task route; The content of each side such as the security risk control that task is carried out, process supervision is the problem that financial self-service equipment service aspect is paid close attention to.
Each bank or professional services organization also are on the artificial treatment mode at aspects such as carrying out the demand processing of financial self-service equipment service, route arrangement, resource allocation at present, and the service role implementation is lacked effective supervision and control, on the whole the financial self-service equipment service is lacked the management of safe and intelligent, except inefficiency, also there is certain security risk.
Therefore, provide a kind of intelligent management system of service demands of financial self-service equipment and management method very necessary.
Summary of the invention
In view of this, the invention provides a kind of intelligent management system that can obtain service demands of financial self-service equipment automatically and carry out the service demands of financial self-service equipment of resource allocation formation service plan automatically.
The present invention also provides the management method of the intelligent management system of this service demands of financial self-service equipment.
The intelligent management system of above-mentioned service demands of financial self-service equipment comprises: a demand for services information acquisition module, in order to collect the demand for services information of financial self-service equipment; One Possum Service Source database, comprise Password Manager's matrix, a vehicle matrix and key management person's matrix, this Password Manager's matrix is to be called the relevant distributive condition information of major key storage Password Manager with Password Manager's name, but comprise correspondence distribution services zone list, and with the weight of each corresponding relation number as the corresponding matrix of Password Manager, this matrix is arranged by weight from small to large by the Password Manager; This vehicle matrix is to be called the relevant distributive condition information of major key store car with the vehicle name, comprise the corresponding assignable service area tabulation of vehicle and the Password Manager's tabulation that can arrange in pairs or groups, but and with vehicle distribution services zone list with the product of corresponding Password Manager's corresponding lists number as the corresponding matrix weight of vehicle matrix, this matrix is arranged from small to large by weight; This key management person's matrix is that key management person's name is called the relevant distributive condition information of major key storage key management person, comprise Password Manager's tabulation that it can be arranged in pairs or groups vehicle and can arrange in pairs or groups, and can arrange in pairs or groups Password Manager's number product as the matrix weight of key management person's matrix correspondence with key management person with key management person's vehicle number of can arranging in pairs or groups, this matrix is arranged from small to large by weight; An and resource distribution computing module, in order to Password Manager, vehicle and the key management person of the as far as possible little principle selection coupling successively in the selectable scope of service area of foundation weight, generate a financial self-service equipment service plan of the Password Manager, vehicle and the key management person's that comprise service area numbering and coupling combination.
Preferably, each schedule time of this Possum Service Source database upgrades once, and this schedule time is more than or equal to 1 day and smaller or equal to 7 days.
The intelligent management of above-mentioned service demands of financial self-service equipment comprises: step 1, obtain service demands of financial self-service equipment information; Step 2 is analyzed service demands of financial self-service equipment information, generates a financial self-service equipment service role automatically, and this financial self-service equipment service role comprises service area numbering, demand for services type and service resource requirement; Step 3 is called a financial self-service equipment Service Source database, selects Password Manager, vehicle and the key management person of coupling in the selectable scope of service area successively according to the as far as possible little principle of weight; And step 4, generating a financial self-service equipment service plan, this financial self-service equipment service plan comprises Password Manager, vehicle and the key management person's of service area numbering and coupling combination.
Preferably, the intelligent management of this service demands of financial self-service equipment, also comprise step 5, task is provided, and promptly the attendant gets a mobile terminal device, carries out communication by the portable terminal background service system, use the identity of oneself to verify login, after checking was passed through, a dynamic key was sent out to this portable terminal by wireless network by system, and this portable terminal is downloaded according to dynamic key and belonged to this attendant's task to the portable terminal that this attendant held.
Preferably, the intelligent management of this service demands of financial self-service equipment also comprises step 6, and the Possum service role is carried out the all-the-way tracking monitoring.Wherein, need a dynamic password when attendant executes the task, the concrete obtain manner of this dynamic password is: (1) attendant reaches task and carries out Possum; (2) before needs opening device safety cabinet, send relevant information to the service demands of financial self-service equipment intelligent management system by self-aided terminal; (3) send the portable terminal of corresponding dynamic password after the service demands of financial self-service equipment intelligent management system cross-check information to the attendant; (4) attendant uses the dynamic password opening device at the appointed time.
Preferably, the method for obtaining service demands of financial self-service equipment information in the step 1 comprises: directly the demand for services of equipment is reported in the intelligent management system of service demands of financial self-service equipment automatically by financial self-service equipment; Or initiatively initiate request to the financial self-service equipment of being served by the intelligent management system of service demands of financial self-service equipment, initiatively obtain demand for services; Or by the staff with in the intelligent management system of Possum demand for services by PDA or the direct typing service demands of financial self-service equipment of computing machine.
Service demands of financial self-service equipment intelligent management system provided by the invention and method, adopt the as far as possible little principle of weight from the Service Source database, to call Service Source automatically, according to this principle, guarantee that the resource B that a certain resource A can mate is minimum, priority processing is distributed the corresponding relation of this resource, occupied for preventing that cycle assignment from having part resource A can mate the resource B of distribution to the end, and the resource B that can not mate is available, thereby reduce conditional search round-robin number of times, improve efficiency of resource distribution.Therefore, the way to manage of service demands of financial self-service equipment provided by the invention can fast, safely, reasonably solve people, car, the line separation problem in the financial self-service equipment Service Management, satisfy promptly in N days (general 1≤N≤7) that vehicle, Password Manager, key management person do not repeat in the same service area, satisfy the randomness of Resources allocation simultaneously.Use by this method, improve service processing efficient, improve resource utilization, strengthen the security risk precautionary measures.
Description of drawings
In order to be illustrated more clearly in the embodiment of the invention or technical scheme of the prior art, to do to introduce simply to the accompanying drawing of required use in embodiment or the description of the Prior Art below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 is the construction module figure of the financial self-service equipment demand for services intelligent management system that provides of a preferred embodiment of the present invention;
Fig. 2 is a financial self-service equipment Service Source database structure synoptic diagram; And
Fig. 3 is the financial self-service equipment demand for services intelligent management process flow diagram that preferred embodiment of the present invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
As shown in Figure 1, financial self-service equipment demand for services intelligent management system 100 provided by the invention comprises demand for services information acquisition module 10, Service Source database 20 and resource distribution computing module 30.
Wherein demand for services information acquisition module 10 is in order to initiate demand for services information that request mode collect financial self-service equipment by the demand for services or the active of PDA or the direct typing of computing machine to the financial self-service equipment of being served by the staff by receiving the demand for services, the reception that are reported automatically by financial self-service equipment.
This resource distribution computing module 30 generates a financial self-service equipment service plan of the Password Manager, vehicle and the key management person's that comprise service area numbering and coupling combination in order to Password Manager, vehicle and the key management person of the as far as possible little principle selection coupling successively in the selectable scope of service area of foundation weight.
Below introduce the management method of this financial self-service equipment demand for services intelligent management system, as shown in Figure 3, it comprises the following steps:
Step S1 obtains service demands of financial self-service equipment information.Service demands of financial self-service equipment just is meant that mainly these establish the service content that needs, and adds paper money, changes consumptive material, breakdown maintenance etc. such as printer as ATM clear, ATM.The method of obtaining service demands of financial self-service equipment information comprises: directly the demand for services of equipment is reported in the intelligent management system of service demands of financial self-service equipment automatically by financial self-service equipment; Or initiatively initiate request to the financial self-service equipment of being served by the intelligent management system of service demands of financial self-service equipment, initiatively obtain demand for services; Or by the staff with in the intelligent management system of Possum demand for services by PDA or the direct typing service demands of financial self-service equipment of computing machine.
Step S2 analyzes service demands of financial self-service equipment information, generates a financial self-service equipment service role automatically, and this financial self-service equipment service role comprises service area numbering, demand for services type and service resource requirement.That is to say, obtain various demands for services after,, generate the service role of Possum, and be combined into the service circuit demand according to the service area processing of classifying according to the type of various demands, the region location of demand equipment, bank's classification of demand equipment etc.Service role mainly comprises circuit number, just service area is numbered, and the equipment situation of service, as clear, add paper money, breakdown maintenance etc., and service resource requirement situation, situation about need serve according to equipment is the difference of resource requirement then, does not just need the consumptive material resource as the task of only adding paper money, does not just need to go to earlier national treasury to extract cash etc. iff the task of being clear.
Step S3 calls a financial self-service equipment Service Source database, selects Password Manager, vehicle and the key management person of coupling in the selectable scope of service area successively according to the as far as possible little principle of weight; Select the weight minimum to be because the resource B that this resource A can mate is minimum, priority processing is distributed the corresponding relation of this resource, occupied for preventing that cycle assignment from having part resource A can mate the resource B of distribution to the end, and the resource B that can not mate is available, thereby reduces conditional search round-robin number of times.
Step S4 generates a financial self-service equipment service plan, and this financial self-service equipment service plan comprises Password Manager, vehicle and the key management person's of service area numbering and coupling combination.
Step S5, the task granting.After having generated the financial self-service equipment service plan, task is distributed by system.That is to say, after resources allocation is finished, respective service personnel can be assigned to corresponding task, and only the attendant just knows oneself specific tasks before setting out, concrete mode is: after the attendant gets mobile terminal device (as PDA), the attendant carries out communication by the portable terminal background service system, use the identity of oneself to verify login, after checking is passed through, system issues dynamic key to portable terminal by wireless network, and portable terminal is downloaded according to dynamic key and belonged to this attendant's task to the portable terminal that this attendant held.
Step S6 carries out the all-the-way tracking monitoring to the Possum service role.This is the all-the-way tracking monitor procedure of financial self-service equipment service intelligent management system to the Possum service role, leaves bank from task execution vehicle and gets back to the monitoring of the whole process of bank to finishing all tasks.As comprise the clear task of 4 ATM in the service role route, system monitoring can be understood the present position of the vehicle of executing the task, the task implementation status of ATM, which is finished, which carries out, and whether which also for going to execution, delivers to national treasury etc. with the clear banknote after clear is finished.
Simultaneously, because clear adds the dynamic password of paper money required by task Possum, the concrete obtain manner of this dynamic password is: (1) attendant reaches task and carries out Possum; (2) before needs opening device safety cabinet, send relevant information to Possum service intelligent management system center by self-aided terminal; (3) send the portable terminal of corresponding dynamic password after the cross-check information of center to the attendant; (4) attendant uses the dynamic password opening device at the appointed time, and in order to guarantee safety, dynamic password has actual effect, as effective etc. in half an hour.
Dynamic password sends by the socket mode, and the key of transmission carries out the des encryption method, and is kept in the application service internal memory, guarantees communication key safety.
Service demands of financial self-service equipment intelligent management system provided by the invention and method, adopt the as far as possible little principle of weight from the Service Source database, to call Service Source automatically, according to this principle, guarantee that the resource B that a certain resource A can mate is minimum, priority processing is distributed the corresponding relation of this resource, occupied for preventing that cycle assignment from having part resource A can mate the resource B of distribution to the end, and the resource B that can not mate is available, thereby reduce conditional search round-robin number of times, improve efficiency of resource distribution.Therefore, the way to manage of service demands of financial self-service equipment provided by the invention can fast, safely, reasonably solve people, car, the line separation problem in the financial self-service equipment Service Management, satisfy promptly in N days (general 1≤N≤7) that vehicle, Password Manager, key management person do not repeat in the same service area, satisfy the randomness of Resources allocation simultaneously.Use by this method, improve service processing efficient, improve resource utilization, strengthen the security risk precautionary measures.
To the above-mentioned explanation of the disclosed embodiments, make this area professional and technical personnel can realize or use the present invention.Multiple modification to these embodiment will be conspicuous concerning those skilled in the art, and defined herein General Principle can realize under the situation that does not break away from the spirit or scope of the present invention in other embodiments.Therefore, the present invention will can not be restricted to these embodiment shown in this article, but will meet and principle disclosed herein and features of novelty the wideest corresponding to scope.
Claims (10)
1. the intelligent management system of a service demands of financial self-service equipment comprises:
One demand for services information acquisition module is in order to collect the demand for services information of financial self-service equipment;
One Possum Service Source database, comprise Password Manager's matrix, a vehicle matrix and key management person's matrix, this Password Manager's matrix is to be called the relevant distributive condition information of major key storage Password Manager with Password Manager's name, but comprise correspondence distribution services zone list, and with the weight of each corresponding relation number as the corresponding matrix of Password Manager, this matrix is arranged by weight from small to large by the Password Manager; This vehicle matrix is to be called the relevant distributive condition information of major key store car with the vehicle name, comprise the corresponding assignable service area tabulation of vehicle and the Password Manager's tabulation that can arrange in pairs or groups, but and with vehicle distribution services zone list with the product of corresponding Password Manager's corresponding lists number as the corresponding matrix weight of vehicle matrix, this matrix is arranged from small to large by weight; This key management person's matrix is that key management person's name is called the relevant distributive condition information of major key storage key management person, comprise Password Manager's tabulation that it can be arranged in pairs or groups vehicle and can arrange in pairs or groups, and can arrange in pairs or groups Password Manager's number product as the matrix weight of key management person's matrix correspondence with key management person with key management person's vehicle number of can arranging in pairs or groups, this matrix is arranged from small to large by weight; And
One resource distribution computing module, in order to Password Manager, vehicle and the key management person of the as far as possible little principle selection coupling successively in the selectable scope of service area of foundation weight, generate a financial self-service equipment service plan of the Password Manager, vehicle and the key management person's that comprise service area numbering and coupling combination.
2. the intelligent management system of service demands of financial self-service equipment as claimed in claim 1 is characterized in that,
This demand for services information acquisition module is initiated demand for services information that request mode collect financial self-service equipment by the demand for services or the active of PDA or the direct typing of computing machine to the financial self-service equipment of being served by the staff by receiving the demand for services, the reception that are reported automatically by financial self-service equipment.
3. the intelligent management system of service demands of financial self-service equipment as claimed in claim 1 is characterized in that, each schedule time of this Possum Service Source database upgrades once, and this schedule time is more than or equal to 1 day and smaller or equal to 7 days.
4. the intelligent management of a service demands of financial self-service equipment comprises:
Step 1 is obtained service demands of financial self-service equipment information;
Step 2 is analyzed service demands of financial self-service equipment information, generates a financial self-service equipment service role automatically, and this financial self-service equipment service role comprises service area numbering, demand for services type and service resource requirement;
Step 3 is called a financial self-service equipment Service Source database, selects Password Manager, vehicle and the key management person of coupling in the selectable scope of service area successively according to the as far as possible little principle of weight; And
Step 4 generates a financial self-service equipment service plan, and this financial self-service equipment service plan comprises Password Manager, vehicle and the key management person's of service area numbering and coupling combination.
5. the intelligent management of service demands of financial self-service equipment as claimed in claim 4, it is characterized in that, this financial self-service equipment Service Source database comprises Password Manager's matrix, a vehicle matrix and key management person's matrix, this Password Manager's matrix is to be called the relevant distributive condition information of major key storage Password Manager with Password Manager's name, but comprise correspondence distribution services zone list, and with the weight of each corresponding relation number as the corresponding matrix of Password Manager, this matrix is arranged by weight from small to large by the Password Manager; This vehicle matrix is to be called the relevant distributive condition information of major key store car with the vehicle name, comprise the corresponding assignable service area tabulation of vehicle and the Password Manager's tabulation that can arrange in pairs or groups, but and with vehicle distribution services zone list with the product of corresponding Password Manager's corresponding lists number as the corresponding matrix weight of vehicle matrix, this matrix is arranged from small to large by weight; This key management person's matrix is that key management person's name is called the relevant distributive condition information of major key storage key management person, comprise Password Manager's tabulation that it can be arranged in pairs or groups vehicle and can arrange in pairs or groups, and can arrange in pairs or groups Password Manager's number product as the matrix weight of key management person's matrix correspondence with key management person with key management person's vehicle number of can arranging in pairs or groups, this matrix is arranged from small to large by weight.
6. the intelligent management of service demands of financial self-service equipment as claimed in claim 5 is characterized in that, each schedule time of this financial self-service equipment Service Source database upgrades once, and this schedule time is more than or equal to 1 day and smaller or equal to 7 days.
7. the intelligent management of service demands of financial self-service equipment as claimed in claim 6, also comprise: step 5, task is provided, be that the attendant gets a mobile terminal device, carry out communication by the portable terminal background service system, use the identity of oneself to verify login, after checking is passed through, a dynamic key is sent out to this portable terminal by wireless network by system, and this portable terminal is downloaded according to dynamic key and belonged to this attendant's task to the portable terminal that this attendant held.
8. the intelligent management of service demands of financial self-service equipment as claimed in claim 7 also comprises: step 6, the Possum service role is carried out the all-the-way tracking monitoring.
9. the intelligent management of service demands of financial self-service equipment as claimed in claim 8, it is characterized in that, need a dynamic password when attendant executes the task, the concrete obtain manner of this dynamic password is: (1) attendant reaches task and carries out Possum; (2) before needs opening device safety cabinet, send relevant information to the service demands of financial self-service equipment intelligent management system by self-aided terminal; (3) send the portable terminal of corresponding dynamic password after the service demands of financial self-service equipment intelligent management system cross-check information to the attendant; (4) attendant uses the dynamic password opening device at the appointed time.
10. the intelligent management of service demands of financial self-service equipment as claimed in claim 4, it is characterized in that the method for obtaining service demands of financial self-service equipment information in the step 1 comprises: directly the demand for services of equipment is reported in the intelligent management system of service demands of financial self-service equipment automatically by financial self-service equipment; Or initiatively initiate request to the financial self-service equipment of being served by the intelligent management system of service demands of financial self-service equipment, initiatively obtain demand for services; Or by the staff with in the intelligent management system of Possum demand for services by PDA or the direct typing service demands of financial self-service equipment of computing machine.
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| CN201010019504A CN101777167A (en) | 2010-01-19 | 2010-01-19 | Intelligent management system and intelligent management method of service demands of financial self-service equipment |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102542421A (en) * | 2012-02-03 | 2012-07-04 | 赵永频 | Alternate distributing system for intelligent pretreatment of scarce resources by discrete directional broadcasting |
| CN102737427A (en) * | 2012-05-28 | 2012-10-17 | 河北莱恩科技有限责任公司 | ATM dynamic privilege management system |
| CN105913187A (en) * | 2016-04-12 | 2016-08-31 | 无锡萨弗特智能科技有限公司 | Intelligent ATM operation supervision system and intelligent ATM operation supervision method based on Internet-of-things and mobile application |
-
2010
- 2010-01-19 CN CN201010019504A patent/CN101777167A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102542421A (en) * | 2012-02-03 | 2012-07-04 | 赵永频 | Alternate distributing system for intelligent pretreatment of scarce resources by discrete directional broadcasting |
| CN102737427A (en) * | 2012-05-28 | 2012-10-17 | 河北莱恩科技有限责任公司 | ATM dynamic privilege management system |
| CN105913187A (en) * | 2016-04-12 | 2016-08-31 | 无锡萨弗特智能科技有限公司 | Intelligent ATM operation supervision system and intelligent ATM operation supervision method based on Internet-of-things and mobile application |
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Application publication date: 20100714 |