CN101739618A - Integrated service processing system - Google Patents
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- CN101739618A CN101739618A CN200910243414A CN200910243414A CN101739618A CN 101739618 A CN101739618 A CN 101739618A CN 200910243414 A CN200910243414 A CN 200910243414A CN 200910243414 A CN200910243414 A CN 200910243414A CN 101739618 A CN101739618 A CN 101739618A
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Abstract
The invention relates to an integrated service processing system, which comprises a central control module for uniformly coordinating and controlling each module and each subsystem in the system, an authority management module for managing the authority of a user, a man-machine interface module for providing a man-machine interface for the user to realize input and output of user data and service data, a database management module for storing various user data and service data and one or more service processing subsystems for processing services. The service processing configuration of different stages is performed on different users through the authority management module, so the users can operate the services which need to be processed after logging in the integrated service processing system, and the integrated service processing system is convenient and also improves the security; and the integrated service processing system can be connected with various service processing subsystems as required, and the subsystems are coordinated and controlled through the central control module, so the stability and the flexibility of the system are promoted.
Description
Technical field
The present invention relates to data processing field, relate in particular to a kind of integrated service processing system.
Background technology
In existing transaction processing system, business realizing relies on the development process according to the initial requirement logic of formulating fully, if in use need business is adjusted, then need to carry out a large amount of exploitations and modification, the stability and the dirigibility of transaction processing system are lower.In the flow process of business processing, the different users is difficult to use flexibly in different phase in transaction processing system.
Existing transaction processing system can not carry out record to information such as the incident that produces in the business processing process, fault, service requests, perhaps is merely able to record but can not analyzes and handle, and then also can't provide corresponding solution.
Summary of the invention
The objective of the invention is to propose a kind of integrated service processing system, service processing function flexibly can be provided for different users, reduce the technical requirement that the user uses, and various recording of informations in the business processing process are provided, handle and provide corresponding solution.
For achieving the above object, the invention provides a kind of integrated service processing system, comprising:
Central control module is used for each module in the described integrated service processing system and subsystem are carried out united and coordinating and control;
Authority management module is used for user's authority is managed;
Human-machine interface module is used to the user that man-machine interface is provided, and realizes the input and output of user data and business datum;
Database management module is used to preserve various user data and business datum;
One or more service process subsystems are used to carry out business processing.
Based on technique scheme, the present invention carries out the configuration of the business processing of different phase to different user by authority management module, the user can be operated the business that self need handle after logining integrated service processing system, both convenient, also improved security, and integrated service processing system can insert the miscellaneous service processing subsystem as required, and carries out the coordination and the control of each subsystem by central control module, promoted the stability and the dirigibility of system.
Description of drawings
Accompanying drawing described herein is used to provide further understanding of the present invention, constitutes the application's a part, and illustrative examples of the present invention and explanation thereof are used to explain the present invention, do not constitute improper qualification of the present invention.In the accompanying drawings:
Fig. 1 is the structural representation of an embodiment of integrated service processing system of the present invention.
Fig. 2 accepts the structural representation of subsystem for the business application among the comprehensive business management system embodiment of the present invention.
Fig. 3 accepts the structural representation of subsystem for the single application of the worker of integrated service processing system embodiment of the present invention.
Fig. 4 accepts the structural representation of subsystem for the incident among the integrated service processing system embodiment of the present invention.
Fig. 5 is the structural representation of the problem handling subsystem among the integrated service processing system embodiment of the present invention.
Fig. 6 accepts the structural representation of subsystem for the change among the integrated service processing system embodiment of the present invention.
Fig. 7 is the structural representation of the knowledge base management subsystem among the integrated service processing system embodiment of the present invention.
Embodiment
Below by drawings and Examples, technical scheme of the present invention is described in further detail.
As shown in Figure 1, be the structural representation of an embodiment of integrated service processing system of the present invention.In the present embodiment, integrated service processing system comprises: central control module 1, authority management module 2, human-machine interface module 3, database management module 4 and one or more service process subsystem 5.Wherein central control module 1 is the nucleus module of integrated service processing system, can carry out united and coordinating and control to each module in the integrated service processing system and subsystem.
The authority that authority management module 2 is mainly used in the user manages, for each user, can in system, be registered as specific authority, authority management module 2 can be behind user's accessing system, from database management module 4, transfer this user's authority information, and offering central control module 1, central control module 1 will show the user by human-machine interface module 3 with this authority corresponding service operation and resource.The user only needs accessing system just can handle the business of needs operation, has greatly made things convenient for user's operating process, neither be very high to user's technical requirement.
Human-machine interface module 3 mainly is responsible for the user man-machine interface is provided, realize the input and output of user data and business datum, the user can import the miscellaneous service operational orders by human-machine interface module 3, also can be by the state and the progress that function is known business processing that present of human-machine interface module 3.
One or more service process subsystems 5 in the present embodiment, what mainly be responsible for is actual business processing.Carry out in the process of business processing at each service process subsystem, may call the function of other service process subsystems mutually, service process subsystem also can require the user to carry out the operation that these authority needs carry out when carrying out business processing according to the authority information that authority management module provides.
The integrated service processing system that present embodiment provides structurally provides stronger dirigibility, the developer can add new service process subsystem according to service needed, perhaps the functional module in the existing service process subsystem is adjusted, and adopt the centralized united and coordinating and the mode of control, make that the stability of system is also more intense.Present embodiment makes the different users can carry out business operation more easily by control of authority, and so just for improving portfolio and effective traffic processing time, the work efficiency that increases integrated service processing system provides the foundation.
In comprehensive business management system, the service process subsystem that generally includes has: subsystem is accepted in professional application, singly subsystem is accepted in application to the worker, incident is accepted subsystem and problem handling subsystem.In other embodiments, service process subsystem can also add change as required and accepts subsystem, knowledge base management subsystem etc.
As shown in Figure 2, accept the structural representation of subsystem for the business application among the comprehensive business management system embodiment of the present invention.In the present embodiment, professional application is accepted subsystem and is specifically comprised: professional application receiver module 11, professional application auditing module 12 and support that data provide module 13.Wherein professional application receiver module 11 is responsible for receiving from described human-machine interface module user's business application request msg.Professional application auditing module 12 is responsible for business application request msg is examined, if audit by to supporting data that module output auditing result is provided, otherwise will examine unsanctioned message feedback and give professional application receiver module 11, to carry out the reception again of professional application request msg.Support the technical support report data that data provide module 13 to be responsible for generating according to the auditing result that receives from business application auditing module 12 business of being applied, and the technical support report data is returned to professional application receiver module 11.
In the present embodiment, professional application can offer the user in the mode of service handling list, also can define incidence relation between the service handling list, when carrying out business processing according to the service handling list, can be with the service handling singular link that is associated, and offer the user and use.
The user is after logining integrated service processing system, the interface incoming traffic application information of the service handling list that can provide according to human-machine interface module, after submitting professional application information to, professional application receiver module applies for that with business request msg sends to professional application auditing module, and can notify the related personnel who is responsible for audit by the mode of mail, the related personnel who is responsible for audit has the authority of professional application audit usually, therefore when being responsible for related personnel's accessing system of audit, can examine business application request msg by business application auditing module according to the mail that receives.Professional application auditing module will be examined the result and be sent to and support that data provide module after audit, and the related personnel who is responsible for business support by mail reminder, the related personnel who is responsible for business support has the authority of business support usually, therefore behind related personnel's accessing system of being responsible for business support, can be applied professional technical support report data by supporting data to provide module to generate according to the mail that receives.
As shown in Figure 3, accept the structural representation of subsystem for the single application of the worker of integrated service processing system embodiment of the present invention.In the present embodiment, the worker is single applies for that accepting subsystem specifically comprises: the worker singly applies for receiver module 21, worker's individual event order assignment module 22, project processing module 23, project implementation module 24, resource management module 25 and accounting module 26.Wherein, the worker applies for that singly receiver module 21 is used for singly applying for request msg from human-machine interface module reception user's worker.Worker's individual event order assignment module 22 is used for applying for singly that according to described worker request msg forms project, and assigns corresponding project processing module 23 for described project.Project processing module 23 is used to described project to assign corresponding project implementation module 24, confirms the employed customer resources of described project, and sends the indication of customer resources change to resource management module 25 according to the implementation status of described project.Project implementation module 24 is used to call the employed customer resources of described project and carries out described project, and assists described project processing module 23 to carry out the affirmation of described customer resources.Resource management module 25 is used for carrying out the customer resources change according to the implementation status of the described project of described project processing module 23 feedbacks.Accounting module 26 is used for chargeing according to the result of the described customer resources change of described project processing module 23 feedbacks.
In the present embodiment, the user can create the worker at human-machine interface module according to user's subscription request and singly apply for, and the worker is submitted in the single application of worker singly apply for receiver module, the worker applies for that singly receiver module then can send the worker to worker's individual event order assignment module and singly apply for request msg, having worker's individual event order assigns the relevant responsible person of authority when logining integrated service processing system, can directly make recruitment individual event order assignment module apply for singly that according to described worker request msg forms project, and assign corresponding project processing module for this project.The corresponding responsible person of the project processing module that is assigned can receive the project Processing tasks that the project processing module is provided when logining integrated service processing system, can utilize the project processing module to assign corresponding project implementation module then for this project, and confirm the employed customer resources of this project, can also send the indication of customer resources change according to the implementation status of this project to resource management module.The relevant responsible person of the project implementation module that is assigned has the authority of the project implementation usually, therefore when accessing system, can receive relevant project indication, and can call the employed customer resources of described project and carry out described project, assist described project processing module to carry out the affirmation of described customer resources.
In the single processing of request process of worker, also may relate to the distribution and the change of customer resources, and produce relevant charging result, these can be finished by the relevant responsible person of the authority that has resource management module and accounting module respectively.
As shown in Figure 4, accept the structural representation of subsystem for the incident among the integrated service processing system embodiment of the present invention.In the present embodiment, incident is accepted subsystem and is specifically comprised: incident creation module 31, one-level event processing module 32 and secondary event processing module 33.Wherein incident creation module 31 is used for creating incident according to the user by the event report of described human-machine interface module input, or creates rule establishment incident automatically according to default incident.One-level event processing module 32 is used for according to the alarm level of described incident and time of fire alarming is classified to described incident and the knowledge base coupling, and judges whether and can solve, and is then to solve this incident, and end operation, otherwise described incident is carried out upgrading processing.Secondary event processing module 33 is used for described incident is analyzed, and carries out higher level knowledge storehouse coupling, and judges whether and can solve, and is then to solve this incident, and end operation, otherwise continues described incident is carried out upgrading processing.
Accept subsystem in incident and incident is classified, investigated and when judging, can inquire about corresponding knowledge base and higher level knowledge storehouse, the responsible person who has different rights can use the knowledge base of different stage.In the process of event handling, can also seek corresponding solution by the mode of creating problem, and these solutions can refresh one's knowledge storehouse and higher level knowledge storehouse, so that provide foundation for later event handling.
In the event handler procedure in the present embodiment, event handling is divided into a plurality of stages, if the incident that can solve in the starting stage, then do not need to trigger the event processing module of higher level, if event processing module can't be handled or can't finish event handling at the appointed time at present, then incident to be carried out upgrading processing, so just can handle by event processing module with higher event handling ability, can save unnecessary system resource by this mechanism, and then improve the effective processing capacity of integrated service processing system.
As shown in Figure 5, be the structural representation of the problem handling subsystem among the integrated service processing system embodiment of the present invention.In the present embodiment, the problem handling subsystem can specifically comprise: problem creation module 41, problem distribution module 42 and issue management module 43.Wherein problem creation module 41 is used in event handler procedure establishment problem.Problem distribution module 42 is used for distributing corresponding problem administration module 43 according to the type of described problem.Issue management module 43 is used for described problem is analyzed, and judges whether described problem needs to carry out the change of customer resources, is the indication of then sending the customer resources change, otherwise recovers existing business.
Accepting subsystem in incident carries out in the event handler procedure, may produce more indeterminable problems at present, the problem creation module can be created these problems, and offer the problem distribution module, the problem distribution module need classify, investigate and diagnose problem, so that divide orientation corresponding problem administration module.In the processing procedure of problem, possible some problem can only temporaryly solve, and impermanent solution, therefore this may stay some hidden danger to integrated service processing system, can also increase by a lower module in another embodiment: forever solve judge module, permanent solution is searched module and permanent solution execution module.Wherein forever solve judge module and be used to judge whether described problem is forever solved.Permanent solution is searched module and is used to judge when described problem is not forever solved, and searches the permanent solution of described problem.The permanent solution execution module is used for carrying out described permanent solution when confirming that described permanent solution is effective.
Permanent solution can store in the knowledge base predefine solution as FAQs into after being identified, so that incident is accepted subsystem can be finished incident faster when carrying out event handling processing.
Consider that some problem may be comparatively serious, can not handle with adequate time, therefore can also in the problem handling subsystem, increase respective handling module, comprise that serious problems judge module, serious problems just declare module, serious problems reporting module and problem progress announcement module for serious problems.Wherein the serious problems judge module be used to judge the problem that is created serious grade whether for the highest, be to determine that then described problem is serious problems, otherwise be defined as general problem.Serious problems are just declared module and are used for described serious problems are carried out preliminary judgement, and judge the solution required time limit of described serious problems.The serious problems reporting module is used for reporting the assessment situation and the disposition of described serious problems when surpassing Preset Time.Problem progress announcement module is used for to subscribe the processing progress of the described serious problems of period announcement.
As shown in Figure 6, accept the structural representation of subsystem for the change among the integrated service processing system embodiment of the present invention.In the present embodiment, subsystem is accepted in change, specifically comprises: modification application creation module 51, emergency change judge module 52, emergency change module 53, change distribution module 54, change preparation module 55, resource change evaluation module 56 and change execution module 57.Wherein modification application creation module 51 is responsible for creating modification application according to the change request that receives.Emergency change judge module 52 is responsible for judging whether described modification application belongs to emergency change, if then send the request of carrying out the emergency change flow process to emergency change module 53, otherwise described modification application is sent to change distribution module 54.Emergency change module 53 is responsible for customer resources is carried out emergency change, and directly carries out change record.Change distribution module 54 is responsible for distributing corresponding change execution module according to described modification application.
In the present embodiment, the change implementation status of customer resources can go on record, for inquiry and analysis in the future, subsystem is accepted in change and incident is accepted subsystem, issue handling subsystem and professional application are accepted subsystem and can be carried out association process, accept subsystem in incident, issue handling subsystem and professional application are accepted in the implementation of subsystem, if relate to the change of customer resources, then can be transferred to change and accept the subsystem concentrative implementation, so just increased the stability of system, and the degree of coupling between each subsystem is low, also is convenient to later system extension and upgrading.
As shown in Figure 7, be the structural representation of the knowledge base management subsystem among the integrated service processing system embodiment of the present invention.In the present embodiment, the knowledge base management subsystem specifically comprises: knowledge base modification application receiver module 61, knowledge base change evaluation module 62, knowledge base change determination module 63 and knowledge base change execution module 64.Wherein knowledge base modification application receiver module 61 is used to receive the knowledge base modification application that other service process subsystems send.Knowledge base change evaluation module 62 is used for the assessment of technology/professional aspect is carried out in described knowledge base modification application, if assessment by notify knowledge base change determination module 63 to change affirmation, otherwise the knowledge base modification application is resubmited in request.Knowledge base change determination module 63 is used for described knowledge base modification application is confirmed that if unconfirmed, then the knowledge base modification application is resubmited in request, otherwise this knowledge base modification application is transmitted to corresponding knowledge base change execution module 64.Knowledge base change execution module 64 is used for carrying out the knowledge base change according to this knowledge base modification application, and carries out change record.
In another embodiment of integrated service processing system of the present invention, can also increase customer information processing subsystem, contract information processing subsystem, asset data processing subsystem etc., just no longer described in detail here.
Should be noted that at last: above embodiment is only in order to illustrate that technical scheme of the present invention is not intended to limit; Although with reference to preferred embodiment the present invention is had been described in detail, those of ordinary skill in the field are to be understood that: still can make amendment or the part technical characterictic is equal to replacement the specific embodiment of the present invention; And not breaking away from the spirit of technical solution of the present invention, it all should be encompassed in the middle of the technical scheme scope that the present invention asks for protection.
Claims (10)
1. integrated service processing system comprises:
Central control module is used for each module in the described integrated service processing system and subsystem are carried out united and coordinating and control;
Authority management module is used for user's authority is managed;
Human-machine interface module is used to the user that man-machine interface is provided, and realizes the input and output of user data and business datum;
Database management module is used to preserve various user data and business datum;
One or more service process subsystems are used to carry out business processing.
2. integrated service processing system according to claim 1, wherein said service process subsystem comprises: subsystem is accepted in professional application, singly subsystem is accepted in application to the worker, incident is accepted subsystem and problem handling subsystem.
3. integrated service processing system according to claim 2, wherein said professional application is accepted subsystem and is specifically comprised:
Professional application receiver module is used for from described human-machine interface module reception user's business application request msg;
Professional application auditing module, be used for described professional application request msg is examined, if audit by to supporting data that module output auditing result is provided, otherwise will examine unsanctioned message feedback and give described professional application receiver module, to carry out the reception again of professional application request msg;
Support that data provide module, be used for being applied professional technical support report data, and described technical support report data is returned to described professional application receiver module according to the auditing result generation that receives from described professional application auditing module.
4. integrated service processing system according to claim 2, the single application of wherein said worker is accepted subsystem and is specifically comprised:
The worker singly applies for receiver module, is used for singly applying for request msg from described human-machine interface module reception user's worker;
Worker's individual event order assignment module is used for applying for singly that according to described worker request msg forms project, and assigns corresponding project processing module for described project;
The project processing module is used to described project to assign corresponding project implementation module, confirms the employed customer resources of described project, and sends the indication of customer resources change to resource management module according to the implementation status of described project;
Project implementation module is used to call the employed customer resources of described project and carries out described project, and assists described project processing module to carry out the affirmation of described customer resources;
Resource management module is used for carrying out the customer resources change according to the implementation status of the described project of described project processing module feedback;
Accounting module is used for chargeing according to the result that the described customer resources that described project processing module is fed back changes.
5. integrated service processing system according to claim 2, wherein said incident are accepted subsystem and are specifically comprised:
The incident creation module is used for creating incident according to the user by the event report of described human-machine interface module input, or creates rule establishment incident automatically according to default incident;
The one-level event processing module is used for according to the alarm level and the time of fire alarming of described incident described incident being classified and the knowledge base coupling, and judges whether and can solve, and is then to solve this incident, and end operation, otherwise described incident is carried out upgrading processing;
The secondary event processing module is used for described incident is analyzed, and carries out higher level knowledge storehouse coupling, and judges whether and can solve, and is then to solve this incident, and end operation, otherwise continues described incident is carried out upgrading processing.
6. integrated service processing system according to claim 5, wherein said problem handling subsystem specifically comprises:
The problem creation module is used in event handler procedure establishment problem;
The problem distribution module is used for distributing the corresponding problem administration module according to the type of described problem;
The issue management module is used for described problem is analyzed, and judges whether described problem needs to carry out the change of customer resources, is the indication of then sending the customer resources change, otherwise recovers existing business.
7. integrated service processing system according to claim 6, wherein said problem handling subsystem also comprises:
The permanent judge module that solves is used to judge whether described problem is forever solved;
Permanent solution is searched module, is used to judge when described problem is not forever solved, and searches the permanent solution of described problem;
The permanent solution execution module is used for carrying out described permanent solution when confirming that described permanent solution is effective.
8. according to claim 6 or 7 described integrated service processing systems, wherein said problem handling subsystem also comprises:
Whether serious problems judge module, the serious grade that is used to judge the problem that is created are to determine that then described problem is serious problems, otherwise are defined as general problem for the highest;
Serious problems are just declared module, are used for described serious problems are carried out preliminary judgement, and judge the solution required time limit of described serious problems;
The serious problems reporting module is used for reporting the assessment situation and the disposition of described serious problems when surpassing Preset Time;
Problem progress announcement module is used for to subscribe the processing progress of the described serious problems of period announcement.
9. integrated service processing system according to claim 2 wherein also comprises changing and accepts subsystem, specifically comprises:
The modification application creation module is used for creating modification application according to the change request that receives;
The emergency change judge module is used to judge whether described modification application belongs to emergency change, if then send the request of carrying out the emergency change flow process to the emergency change module, otherwise described modification application is sent to the change distribution module;
The emergency change module is used for customer resources is carried out emergency change, and directly carries out change record;
The change distribution module is used for distributing corresponding change execution module according to described modification application;
The change preparation module is used for changing preparation and test before changing according to described modification application, after confirming change scheme, submits to described change scheme to assess;
Resource change evaluation module is used for carrying out according to described change scheme the resource change evaluation of technology/professional aspect, if assessment is passed through, then determine this change scheme, otherwise modification application is resubmited in request;
The change execution module is used for carrying out change according to change scheme, and carries out change record.
10. integrated service processing system according to claim 2 wherein also comprises the knowledge base management subsystem, specifically comprises:
Knowledge base modification application receiver module is used to receive the knowledge base modification application that other service process subsystems send;
Knowledge base change evaluation module is used for the assessment of technology/professional aspect is carried out in described knowledge base modification application, if assessment by notify knowledge base change determination module to change affirmation, otherwise the knowledge base modification application is resubmited in request;
Knowledge base change determination module is used for described knowledge base modification application is confirmed, if unconfirmed, then the knowledge base modification application is resubmited in request, otherwise this knowledge base modification application is transmitted to corresponding knowledge base change execution module;
Knowledge base change execution module is used for carrying out the knowledge base change according to this knowledge base modification application, and carries out change record.
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| CN111695985A (en) * | 2020-05-29 | 2020-09-22 | 中国建设银行股份有限公司 | System and method for processing voluntary deposit service of accumulation fund |
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Application publication date: 20100616 |