CN101710927B - Method and system for providing information service based on voice platform - Google Patents
Method and system for providing information service based on voice platform Download PDFInfo
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Abstract
The invention discloses a method and a system for providing information service based on a voice platform. The method comprises the following steps of: receiving the input of key words and determining information sources corresponding to the key words; searching the key words in the information sources according to a preset mode by a search engine; displaying results searched in the information resources by the search engine; and selecting information from the displayed searched results and providing for a customer. The method and the system can introduce the internet information resources and can be added to the information service on the voice platform, thereby ensuring the characteristic of better understanding of manual service on the voice platform and the advantages of knowledge accumulating capability, information resource mastering capability and the like because of the long-term information service on the voice platform. At the same time, the invention further enriches and enhances the information service capability through the internet, thereby renewing the voice platform in the internet age.
Description
Technical field
The present invention relates to the voice platform service system, more specifically, relate to a kind of method and system that information service is provided based on voice platform.
Background technology
The traditional voice platform all is based on himself service information repository and provides service for the client.Before the voice platform information service is released, need definite kind and the content that will serve.For example, the voice platform information service data storehouse of telecommunications enterprise is a kind of relevant database, serve required enterprise, personal telephone number and relevant information and all be stored in this database, database table structure is complicated, and all comprises a large amount of fields in every table.Information in the database is concise, and the text of each field store is very little, and what have only has several words.The information service of telecommunication voice platform is served according to the content that comprises in this relevant database.In the information service process, seat personnel need to be known situation and the content of platform internal information, then selects corresponding inquiry mode according to user's demand, inquires about.
Fig. 1 is the schematic flow sheet of voice platform information service in the prior art.
As shown in Figure 1, may further comprise the steps:
S102, the user is to the expressing information demand of attending a banquet;
S104, the demand of the analysis user of attending a banquet is determined information source to be checked and is formed searching keyword or coding;
S106, input inquiry keyword or coding;
S108, searching key word in its data storehouse of voice platform, and return Search Results;
S110, attending a banquet provides information service according to Search Results for the user.
Above-mentioned information service has following deficiency: at first, because database designed before the service beginning, be difficult to change in the post-service process, introduce relatively difficulty of new information resources.Secondly, voice platform comprises a large amount of hand labors, but the knowledge that accumulates in each service process or experience are difficult to be utilized by identical or close service next time.The 3rd, the seat personnel training cost is high, when traditional voice platform seat personnel is inquired about, need to convert user's demand to interrogate format that system supports, need like this seat personnel to know that the types of organization of background information resource could select corresponding inquiry mode to carry out information inquiry, and the organizational form that will understand the background information resource must just can obtain through training, and the knowledge of a seat personnel acquisition is difficult to be shared by other seat personnel.
In addition, along with the rise of internet, people are also more and more stronger to the demand of information service, how to make voice platform the Internet era obtain newbornly, be that pendulum needs the urgent problem that solves in face of the voice platform information service firm.
Summary of the invention
The technical matters that the present invention will solve provides and a kind ofly provides the method for information service based on voice platform, the information in the internet organically can be fused in the voice platform.
The invention provides a kind ofly provides the method for information service based on voice platform, and the method comprises: receive the keyword input, determine the information resources corresponding with keyword; The search engine mode searching key word that foundation presets in information resources; The Search Results of search engine in information resources represented; Selection information offers the client from the Search Results that represents.
According to an embodiment of the inventive method, before the step that receives the keyword input, the method also comprises: the type, service ability, service interface and the access mode that dispose various information resources.
Another embodiment according to the inventive method, after selection information offers client's step from the Search Results that represents, the method also comprises: recorded key word, the information on services of reporting and selected information resources, and for follow-up identical or close keyword is searched for.
Another embodiment according to the inventive method, the method also comprises: the answer of obtaining keyword in the information on services of record and information resources is converted to service log in the internal services database with the answer of keyword, keyword and the information resources corresponding with the answer of keyword; The number of times of being reported according to the answer of keyword is adjusted the order of the answer of keyword.
According to an again embodiment of the inventive method, after the step that the Search Results of search engine in information resources represented, the method also comprises: in the Search Results that represents the approximate keyword close with keyword carried out binary search.
According to an again embodiment of the inventive method, search engine step according to the mode searching key word that presets in information resources comprises: the standard access mode that keyword is converted to information resources according to service interface and the access mode of the information resources that dispose; With standard access mode searching key word in information resources.
According to an again embodiment of the inventive method, the step that the Search Results of search engine in information resources represented comprises: according to historical information on services the Search Results of search engine in information resources represented.
The method that information service is provided based on voice platform provided by the invention, internet information resource can be introduced and enriches in the information service of voice platform, not only bring into play the stronger characteristics of the comprehension of voice platform manual service, performance voice platform because the knowledge accumulation ability of long-term information service, to the advantages such as control ability of information resources, also the information resources by the internet are further abundant and strengthened the Information Service Ability of voice platform simultaneously, make voice platform can the Internet era obtain newborn.
Another technical matters that the present invention will solve provides and a kind ofly provides the system of information service based on voice platform, the information in the internet organically can be fused in the voice platform.
The invention provides a kind ofly provides the system of information service based on voice platform, and this system comprises: the information resources determination module, be used for receiving the keyword input, and determine the information resources corresponding with keyword; The keyword search module is used in the determined information resources of information resources determination module according to the mode searching key word that presets; Search Results represents module, is used for the Search Results of keyword search module in information resources represented; Information is reported module, is used for representing the Search Results selection information that module represents from Search Results and offers the client.
An embodiment of system according to the invention, this system also comprises: the information resources configuration module, for the type, service ability, service interface and the access mode that dispose various information resources.
Another embodiment of system according to the invention, this system also comprises: the information recording/module is used for reporting module in information and records keyword, the information on services of reporting and selected information resources after the client provides information, to be used for displaying searching result.
The another embodiment of system according to the invention, this system also comprises: the information modular converter, be used for the answer of obtaining keyword in information on services and the information resources of information recording/module records, and the answer of keyword, keyword and the information resources corresponding with the answer of keyword are converted to service log in the internal services database; The order adjusting module, the number of times that being used for the answer of the keyword stored according to the information modular converter provides to the client is adjusted the order of a plurality of answers of keyword.
An again embodiment of system according to the invention, this system also comprises: the binary search module is used for representing the Search Results that module represents at Search Results the approximate keyword close with keyword is carried out binary search.
An again embodiment of system according to the invention, the keyword search module comprises: the access mode converting unit, for the service interface of the information resources that dispose according to the information resources configuration module and the standard access mode that access mode is converted to keyword information resources; Search unit is used in the standard access mode at the information resources searching key word.
An again embodiment of system according to the invention, Search Results represents module and according to historical information on services the Search Results of keyword search module in information resources is represented.
The system that information service is provided based on voice platform provided by the invention, internet information resource can be introduced and enriches in the voice platform information service, not only bring into play the stronger characteristics of the comprehension of voice platform manual service, performance voice platform because the knowledge accumulation ability of long-term information service, to the advantages such as control ability of information resources, further abundant and strengthened the Information Service Ability of voice platform by the internet simultaneously, make voice platform can the Internet era obtain newborn.
Description of drawings
Accompanying drawing described herein is used to provide a further understanding of the present invention, consists of the application's a part.In the accompanying drawings:
Fig. 1 is the schematic flow sheet of voice platform information service in the prior art.
Fig. 2 is the schematic flow sheet of an embodiment of the inventive method.
Fig. 3 is the schematic flow sheet of another embodiment of the inventive method.
Fig. 4 is the schematic flow sheet of the another embodiment of the inventive method.
Fig. 5 is the again schematic flow sheet of an embodiment of the inventive method.
Fig. 6 is the again schematic flow sheet of an embodiment of the inventive method.
Fig. 7 is the structural representation of an embodiment of system of the present invention.
Fig. 8 is the structural representation of another embodiment of system of the present invention.
Fig. 9 is the structural representation of the another embodiment of system of the present invention.
Figure 10 is the again structural representation of an embodiment of system of the present invention.
Figure 11 is the again structural representation of an embodiment of system of the present invention.
Embodiment
With reference to the accompanying drawings the present invention is described more fully, exemplary embodiment of the present invention wherein is described.Exemplary embodiment of the present invention and explanation thereof are used for explaining the present invention, but do not consist of improper restriction of the present invention.
At present, if the information resources on the internet are incorporated in the information service process of voice platform, and make that voice platform possesses service-oriented opening also need to solve following several respects problem with framework flexibly:
(1) introducing in fresh information source
Along with the development of voice platform information service, people are more and more higher to the requirement of information service, and along with the introducing of other information sources, will relate to processing and the inquiry problem of bulk information.And the inquiry mode of traditional data is difficult to accomplish facilitating the introduction of and conjunctive query of other information resources.Yet the advantage of search engine maximum is easily the information resources of isomery to be searched for and to represent, and solves the introducing problem of fresh information resource.But, when introducing other information resources, also need the real effectiveness of stability, reliability and the information of guarantee information resource.
(2) accumulation of knowledge
The information rank of internet search engine mainly is to rely on the rank of web page interlinkage quantity or website to ensure authenticity and the accuracy of information.Along with the approval to the accurate website of content, can form gradually take aboundresources, accurately the website is as the network topology structure of core, and the evolution of this network topology structure objectively is exactly the process of knowledge accumulation.How to set up a kind of similar knowledge accumulation process at voice platform, take service content as the core evaluation and select the external information resource, set up management and the authentication mechanism of information resources and the knowledge accumulation mechanism in the service process set up to wait be powerful guarantee to voice platform introducing external information resource.
The requirement of (3) information service content accuracy
It is higher to the accuracy requirement of content that the voice platform information on services is compared Internet service information, therefore how to guarantee the reliable of information on services content, and reducing the debugging rate is the emphasis that voice platform is built.And the quality of internet information resource is difficult to ensure, how can obtain accurate information from the internet and to use in voice platform is a needs key problems-solving.
(4) difference of way of search
The at present information service of voice platform is for the retrieval based on the database of certain coding rule of the quick response normal operation that reaches information service, and take 114 information services as example: it generally only has title, address, industry and telephone number etc. for looking into field.Because the content of each field store is different, the storage numeral that has, the storage text that has, for the ease of the content in the database is retrieved, each field of database adopts respectively different coding rules to set up index by content and the different of form of its storage information, then determines respectively corresponding retrieval or inquiry mode by mode and the corresponding coding rule of index.And introduce new information on services resource, need flexibly a kind of, the mode that can search for towards the much information resource, this way of search can form the hunting action towards various information resources by the conversion of search engine.
One or more in the problems referred to above the present invention proposes a kind of searching method and system that uses its data storehouse and Internet resources that unite based on voice platform.The method is the inside and outside information resources of integrating speech sound platform easily, and integrating to greatest extent can be by the information resources that voice platform utilized on the internet, the user provides service for voice platform, has solved voice platform and has introduced fresh information resource hard problem.Alternatively, this system and method can also record and obtain successful in history service experience, by information extraction, record, is the internal information resource with the external information resource conversion.
Fig. 2 is the schematic flow sheet of an embodiment of the inventive method.
As shown in Figure 2, this embodiment may further comprise the steps:
S202 receives keyword (for example, can also be problem to be searched) input, determines the information resources corresponding with keyword, for example can determine the available information resource corresponding with keyword according to configuration information or the historical record of voice platform.
S204, system sends request to search engine, the resource corresponding with keyword and the keyword that will inquire about are input in the search engine, the search engine mode searching key word that foundation presets in information resources again, for example, this mode that presets can be the standard access mode of information resources corresponding with keyword;
In addition, can come searching key word by following concrete steps:
In historical information on services, search the information on services whether this keyword is arranged, or similar information on services; How are the service that keyword at that time and voice platform provide and answer; The probability that the various information resource that this keyword is corresponding can provide service how, voice platform will be accessed these information resources by search engine according to the sequencing of service probability size; Search engine is accessed successively these information resources keyword is searched for, and finds out the Search Results corresponding with the keyword of inputting from these information resources.
S206 represents the Search Results of search engine in information resources, particularly, can the Search Results of search engine in information resources be represented according to historical information on services;
For example, search engine sorts to Search Results, at first represent service probability the highest, with the maximally related Search Results of keyword, following three category informations can be arranged for the voice platform choice for use in return results:
(1) historical close information on services comprises close or similar keyword and corresponding answer thereof;
(2) according to analyzing and judging, provide the search result list in the information resources with the immediate information service of keyword;
(3) other can provide Search Results number and necessary content presentation corresponding in the information resources of information service.
S208, selection information offers the client from the Search Results that represents;
For example, can select in the following way information:
(1) directly selects certain result in the information resources of service probability maximum;
(2) select the Search Results of other information resources according to the Search Hints of other information resources;
(3) select the keyword in the historical information on services to reach the answer corresponding with it.
For providing service, the user can obtain comprising the comprehensive information service of internet information resource by the voice platform among this embodiment, information resources on the internet can be converted into by the method can be by the information that voice platform utilized, not only reduced the cost of information and arrangement, and make voice platform the Internet era obtained new life.
Fig. 3 is the schematic flow sheet of another embodiment of the inventive method.
As shown in Figure 3, this embodiment may further comprise the steps:
S302, dispose type, service ability, service interface and the access mode of various information resources, namely, at first carry out the configuration of voice platform, the preliminary inside and outside information resources of introducing, parameter or the content of required configuration comprise: the kind of inside and outside information resources, ability, service interface etc., dispose the key factor such as access mode, return results form, resource type, resource service ability of various information resource simultaneously;
S304 receives the keyword input, determines the information resources corresponding with keyword in the information resources that dispose;
S306, the search engine mode searching key word that foundation presets in information resources, can keyword be converted to the standard access mode of information resources according to the service interface of the information resources that dispose and access mode particularly, again with standard access mode searching key word in information resources;
S308 represents the Search Results of search engine in information resources according to the rule of setting; Wherein, the rule of setting can be the highest Search Results of service probability or with the maximally related Search Results of keyword.
S310, selection information offers the client from the Search Results that represents.
This embodiment carries out pre-configured to the various information resource, can be incorporated into the various information resource in the voice platform easily like this and carry out conjunctive query.In addition, owing to the search engine among this embodiment can be searched for all kinds of type isomerization information resources and represent easily, so after voice platform is introduced information resources, can effectively provide service for the client.
Fig. 4 is the schematic flow sheet of the another embodiment of the inventive method.
As shown in Figure 4, this embodiment may further comprise the steps:
S402 receives the keyword input, determines the information resources corresponding with keyword;
According to the mode searching key word that presets, for example, this mode that presets can be the standard access mode of information resources corresponding with keyword in information resources for S404, search engine;
S406 represents the Search Results of search engine in information resources;
S408, selection information offers the client from the Search Results that represents;
S410, voice platform records the keyword of this time service, the information on services of reporting and selected information resources, to use as historical information on services when identical or close keyword is searched for follow-up, wherein, the information that records can be such as each service attend a banquet the input be what keyword, in the result who returns with any bar as final information on services, whether this information on services through work such as information extraction such as intercepting grade, this information be belong to which information resources and the ordering of this information in the Search Results of these information resources be what kind of etc.
This embodiment will carry out record for the information that the client provides after voice platform provides service for the client, like this for being that the internal information resource of voice platform performs sufficient preparation with the external information Resource Fusion.
Fig. 5 is the again schematic flow sheet of an embodiment of the inventive method.
As shown in Figure 5, this embodiment may further comprise the steps:
S502 receives the keyword input, determines the information resources corresponding with keyword;
S504, the search engine mode searching key word that foundation presets in information resources;
S506 represents the Search Results of search engine in information resources according to the rule of setting;
S508, selection information offers the client from the Search Results that represents;
S510, recorded key word, the information on services of reporting and selected information resources are to search for identical or close keyword for follow-up;
S512, the answer of obtaining keyword in the information on services of record and information resources is converted to service log in the internal services database with the answer of keyword, keyword and the information resources corresponding with the answer of keyword; The number of times that the answer of keyword is reported is adjusted the order of a plurality of answers of same keyword as fundamental;
For example, can be by the information on services resource being sorted to obtain the answer of keyword in the information on services that records and information resources.If the number of times that such information resources are utilized is more, prove that the service ability of such information resources and accuracy of information are just higher, therefore such information resources are come before other information resources preferential such information resources of using in follow-up information service.
When the service log that the answer of keyword, keyword and the information resources corresponding with the answer of keyword is converted in the internal services database, when if the number of times that some keywords and corresponding answer thereof are selected by voice platform reaches certain threshold value, the answer of this keyword and correspondence thereof can be converted into the service log in the platform internal database
In addition, voice platform can be associated with which type of problem or keyword according to a keyword, also is the process of a dynamical evolution and accumulation.
Alternatively, after the Search Results of search engine in information resources represented, can also in the Search Results that represents, carry out binary search to the approximate keyword close with keyword, can further to define search problem like this, dwindle the scope of Search Results, to obtain more accurate Search Results.
The number of times that this embodiment is utilized by information resources is determined authenticity and the reliability of information resources, voice platform can be converted into such information the internal information resource, providing when service preferentially to select this category information for the client, thereby can further improve service quality and client's satisfaction.
Fig. 6 is the again schematic flow sheet of an embodiment of the inventive method.
As shown in Figure 6, this embodiment may further comprise the steps:
S602, voice platform receives the keyword of inputting;
S604, the information resources corresponding with keyword are selected according to historical information on services by system, at first inquire about in the internal information resource of voice platform database, then keyword and the answer corresponding with it like selection is nearest are selected with near information resources corresponding to keyword;
S606, calling search engine is searched for keyword;
S608 represents according to the rule of setting Search Results according to historical information on services;
S610, selection information and report are to the client from represent the result;
S612, the information of reporting is carried out record, and the answer of keyword, keyword and the information resources corresponding with the answer of keyword are converted to service log in the internal services database, can also adjust the ordering of the external resource of introducing so that the client can access more accurately information service simultaneously.
This embodiment has introduced outside information resources easily, continues to optimize simultaneously the internal information resource, thereby can improve the Information Service Ability of voice platform and the accuracy of search engine search.
Fig. 7 is the structural representation of an embodiment of system of the present invention.
As shown in Figure 7, this embodiment comprises information resources determination module 71, is used for receiving the keyword input, determines the information resources corresponding with keyword; Keyword search module 72 is used in the determined information resources of information resources determination module according to the mode searching key word that presets; Search Results represents module 73, be used for the Search Results of keyword search module 72 in information resources represented according to the rule of setting, particularly, can the Search Results of keyword search module 72 in information resources be represented according to historical information on services; Information is reported module 74, is used for representing the Search Results selection information that module 73 represents from Search Results and offers the client.
For example, the keyword search module can be searched for keyword according to the information service resource of appointment, when search, can rely on interface and the transmission mode of regulation, keyword or search problem are converted to the standard access mode of various information resources, access various information resources by the standard access mode, and obtain corresponding result.
Search represents module and can comprehensively judge and represent Search Results.Information represent to the use of information the information ways of presentation that most important, different demand for services and different information resources need the most suitable use.This search represents module can be according to the return results of search engine and the various information that obtains in service process, for example, keyword expansion, synonym prompting, near synonym prompting, information resources prompting, problem clew etc., show maximum, information that the most easily observe and that use in the results page for browsing of attending a banquet, for example, close problem, the similar Search Results of prompting which is arranged, also have which information resources which type of information can be provided, whether have the enquirement search word of misspelling, synonym or unisonance have which etc.
Information is reported module can select information in the following way: certain the interior result of information resources who directly selects the service probability maximum; According to the Search Hints of other information resources, select the Search Results of other information resources; Select keyword and the answer corresponding with it in the historical information on services.
For providing service, the user can obtain comprising the comprehensive information service of internet information resource by the voice platform among this embodiment, information resources on the internet can be converted into by the method can be by the information that voice platform utilized, not only reduced the cost of information and arrangement, and make voice platform the Internet era obtained new life.
Fig. 8 is the structural representation of another embodiment of system of the present invention.
As shown in Figure 8, compare with embodiment among Fig. 7, this embodiment also comprises information resources configuration module 81, is used for disposing type, service ability, service interface and the access mode of various information resources.
For example, the information resources configuration module can be used for the kind, ability, service interface of the inside and outside information resources that the configured voice platform introduces etc., disposes simultaneously the key factors such as access mode, return results form, resource type and resource service ability of various information resource.
This embodiment has made things convenient for the inquiry to various information resource in the voice platform for inquiry service information in various information resources provides the standard access mode, thereby can obtain the service of various information resource.
Fig. 9 is the structural representation of the another embodiment of system of the present invention.
As shown in Figure 9, compare with the embodiment among Fig. 7, this embodiment also comprises information recording/module 91, be used for reporting module 74 in information and after the client provides information, record keyword, the information on services of reporting and selected information resources, for follow-up identical or close keyword is searched for.
For example, the information recording/module can record the content of each service and the selected service content such as information source, for example, input is attended a banquet in each service is for what keyword, in the result who returns with any bar as final information on services, this information on services whether through the information extraction such as intercepting work, this information be belong to which information resources and the ordering of this information in the Search Results of these information resources be what kind of etc.
This embodiment will carry out record for the information that the client provides by the information recording/module after voice platform provides service for the client, be like this with the external information Resource Fusion to be that the internal information resource of voice platform performs sufficient preparation.
Figure 10 is the again structural representation of an embodiment of system of the present invention.
As shown in figure 10, compare with the embodiment among Fig. 9, this embodiment also comprises information modular converter 101, be used for the answer of obtaining keyword in information on services and the information resources of information recording/module 91 records, and the answer of keyword, keyword and the information resources corresponding with the answer of keyword are converted to service log in the internal services database; Order adjusting module 102, the number of times that being used for the answer of the keyword stored according to the information modular converter provides to the client is adjusted the order of a plurality of answers of keyword.
For example, the information modular converter can extract according to service log can be the direct information on services of utilization of certain class service institute, for example, the historical information on services of whether having selected other as this service content, to the evaluation of some information resources, for the record of input keyword, whether approve some external information be converted into information on services etc.This information modular converter obtains rational answer corresponding to some keyword by the method for data mining, and these answers are converted into service log in the platform internal services database.
Information resources for the outside, the number of times that the order adjusting module is utilized in history according to some information resources improves the service class of these information resources, in the situation that two similar information Resource Supply services are arranged, the result that the resource search that service class is high goes out is automatically come the front.This mechanism is a kind of automatic feedback adjusting mechanism, can calculate the service scenario of various information resource every day and utilize situation, and required parameter in the adjustment information searching order algorithm constantly, the use through after a while can reach rational ordering requirements.This is a dynamic process, can carry out automatically evolution along with the evolution situation of different information resources.
The number of times that this embodiment is utilized by information resources is determined authenticity and the reliability of information resources, voice platform can be converted into such information the internal information resource, providing when service preferentially to select this category information for the client, thereby can further improve service quality and client's satisfaction.
Figure 11 is the again structural representation of an embodiment of system of the present invention.
As shown in figure 11, compare with the embodiment among Fig. 8, keyword search module 111 among this embodiment comprises access mode converting unit 1111, for the service interface of the information resources that dispose according to the information resources configuration module and the standard access mode that access mode is converted to keyword information resources; Search unit 1112 is used in the standard access mode at the information resources searching key word.
This embodiment be owing to can be converted to the receptible standard access mode of various information resources by keyword, so can easily the external information resource be introduced voice platform and provide diversified service for the client.
In an again embodiment of system of the present invention, compare with embodiment among Fig. 7, this embodiment also comprises the binary search module, is used for representing the Search Results that module represents at Search Results the approximate keyword close with keyword carried out binary search.Can further to define search problem like this, dwindle the scope of Search Results, to obtain more accurate Search Results.
The above embodiment of the present invention can be applied to the speech synthesis information service of telecommunications industry, for example, 114,118114,116114,12580 or the client service platform of enterprise.So not only the user can comprise by phonetic acquisition the comprehensive information service of internet information resource, and the integrated information service merchant can be converted into the useful resources on the internet internal information of voice platform, reduced the cost of information and arrangement.
Description of the invention provides for example with for the purpose of describing, and is not exhaustively or limit the invention to disclosed form.Many modifications and variations are apparent for the ordinary skill in the art.Selecting and describing embodiment is for better explanation principle of the present invention and practical application, thereby and makes those of ordinary skill in the art can understand the various embodiment with various modifications that the present invention's design is suitable for special-purpose.
Claims (6)
1. one kind provides the method for information service based on voice platform, it is characterized in that described method comprises:
Voice platform is configured, and the parameter or the content that dispose comprise: the access mode of the kind of inside and outside information resources, service ability, service interface, various information resource and return results form;
The input of reception keyword is determined the information resources corresponding with described keyword according to configuration information or the historical record of voice platform;
The standard access mode that described keyword is converted to described information resources according to service interface and the access mode of the described information resources that dispose;
Search engine is searched for described keyword in described standard access mode according to the sequencing of service probability size in described information resources;
The Search Results of described search engine in described information resources represented, with show service probability the highest or with the maximally related Search Results of keyword;
From the described Search Results that represents, select the highest information of service probability to offer the client;
Record described keyword, the information on services of reporting and selected information resources, and information resources are sorted, for follow-up identical or close keyword is searched for;
The answer of obtaining described keyword in the information on services of record and information resources is converted to service log in the internal services database with the answer of described keyword, described keyword and the information resources corresponding with the answer of described keyword;
The number of times of being reported according to the answer of described keyword is adjusted the order of a plurality of answers of described keyword.
2. method according to claim 1 is characterized in that, after the described step that the Search Results of described search engine in described information resources represented, described method also comprises:
In the described Search Results that represents, the approximate keyword close with described keyword carried out binary search.
3. method according to claim 1 is characterized in that, the described step that the Search Results of described search engine in described information resources represented comprises:
According to historical information on services the Search Results of described search engine in described information resources represented.
4. one kind provides the system of information service based on voice platform, it is characterized in that described system comprises:
The information resources configuration module is used for voice platform is configured, and the parameter or the content that dispose comprise: the access mode of the kind of inside and outside information resources, service ability, service interface, various information resource and return results form;
The information resources determination module links to each other with described information resources configuration module, is used for receiving the keyword input, determines the information resources corresponding with described keyword according to configuration information or the historical record of voice platform;
The keyword search module, link to each other with described information resources configuration module, be used for according to the service interface of the described information resources that dispose and access mode described keyword being converted to the standard access mode of described information resources, in described information resources, search for described keyword in described standard access mode according to the sequencing of service probability size;
Search Results represents module, be used for described keyword search module is represented at the Search Results of described information resources, with show service probability the highest or with the maximally related Search Results of keyword;
Information is reported module, is used for representing the Search Results that module represents from described Search Results and selects the highest information of service probability to offer the client;
The information recording/module, be used for record described keyword, the information on services of reporting and selected information resources after described information is reported module to provide information to described client, and information resources are sorted, follow-up identical or close keyword is searched for being used for;
The information modular converter, be used for the answer of obtaining described keyword in information on services and the information resources of described information recording/module records, and the answer of described keyword, described keyword and the information resources corresponding with the answer of described keyword are converted to service log in the internal services database;
The order adjusting module, the number of times that being used for the answer of the described keyword stored according to described information modular converter provides to described client is adjusted the order of a plurality of answers of described keyword.
5. system according to claim 4 is characterized in that, described system also comprises:
The binary search module is used for representing the Search Results that module represents at described Search Results the approximate keyword close with described keyword is carried out binary search.
6. system according to claim 4 is characterized in that, described Search Results represents module and according to historical information on services the Search Results of described keyword search module in described information resources represented.
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| CN101980209B (en) * | 2010-11-12 | 2014-03-12 | 中国电信股份有限公司 | Adaptive multi-field search engine calling method and system |
| CN102184257A (en) * | 2011-06-02 | 2011-09-14 | 广东亿迅科技有限公司 | Unified searching method, device and system |
| CN104636869A (en) * | 2015-02-04 | 2015-05-20 | 中国农业大学 | Agricultural policy management service system |
| WO2017120793A1 (en) * | 2016-01-13 | 2017-07-20 | 张阳 | Exercise information exchanging method and system |
| CN110147426B (en) * | 2017-12-01 | 2021-08-13 | 北京搜狗科技发展有限公司 | Method for determining classification label of query text and related device |
| CN111355699B (en) * | 2018-12-24 | 2022-08-05 | 中移（杭州）信息技术有限公司 | Voice capability implementation system |
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