CN101621559A - Automatic calling unit and method - Google Patents
Automatic calling unit and method Download PDFInfo
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- CN101621559A CN101621559A CN200810127592A CN200810127592A CN101621559A CN 101621559 A CN101621559 A CN 101621559A CN 200810127592 A CN200810127592 A CN 200810127592A CN 200810127592 A CN200810127592 A CN 200810127592A CN 101621559 A CN101621559 A CN 101621559A
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Abstract
The invention provides an automatic calling unit and a method. The automatic calling unit comprises an event sinking unit, used for providing pages for a client of a first user, wherein the pages comprise a call option relative to a second user and receiving events which comprise the call option selected by the first user; and an event handling unit, used for responding to the events transmitted by the event sinking unit and obtaining the attribute of the first user and the attribute of the second user; and utilizing the attribute of the first user and the attribute of the second user to connect a telephone of the first user with a telephone of the second user.
Description
Technical field
The present invention relates to automatic calling equipment and method by the web triggering.
Background technology
Along with Internet development and universal, increasing people begins issue and search information on network.For example, information publisher (such as the businessman of releasing advertisements) information releasing can be present on the webpage with the form of search result items.The information search person (such as the consumer) who browses these search result items may wish to obtain contact with certain form and information publisher.At this moment, if the information publisher has the website of oneself, then can comprise the link of pointing to this website usually in the search result items.The information search person promptly can go to information publisher's website by clicking this link, thereby may carry out further mutual (for example concluding the business) with the information publisher.And for the information publisher provides the third party of platform, such as search service provider, then can be according to information search person's this click and to information publisher's charge, promptly so-called paying per click (pay per click).
Yet in many cases, the information publisher such as middle-size and small-size businessman may not have the website of oneself.Like this, the information search person just can't fetch with the information publisher by the chain of clicking the website and obtain contact.In addition, even the information publisher has the website of oneself, if can also can more help both efficient communications to obtain real-time contact such as telephone communication such interactive stronger mode and information search person.
Need a kind ofly can facilitate automatic calling equipment and the method that connects between the subscriber phone automatically.
Summary of the invention
According to an aspect of the present invention, a kind of automatic calling equipment is provided, comprise: the incident receiving element, it is configured to: provide webpage to first user client, this webpage comprises the call option that is associated with second user, and reception incident, this incident comprise that described first user selects described call option; And the event handling unit, it is configured to the described incident that sends in response to by described incident receiving element, obtains described first attribute of user and described second attribute of user; And utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone.
According to another aspect of the present invention, provide a kind of automatic call method, having comprised: provide webpage to first user client, this webpage comprises the call option that is associated with second user; Reception incident, this incident comprise that described first user selects described call option; In response to receiving described incident, obtain described first attribute of user and described second attribute of user; And utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone.
According to another aspect of the present invention, a kind of automatic calling equipment is provided, comprise: the incident receiving element, it is configured to: provide webpage to first user client, this webpage comprises the call option that is associated with second user, and reception incident, this incident comprise that described first user selects described call option; And the event handling unit, it is configured to the described incident that sends in response to by described incident receiving element, obtains described first attribute of user and described second attribute of user; And utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone, wherein said event handling unit comprises the inquiry subelement, and in described first attribute of user and described second attribute of user at least one obtained from the generic identity database by described inquiry subelement.
According to another aspect of the present invention, a kind of automatic calling equipment is provided, comprise: the incident receiving element, it is configured to: provide webpage to first user client, this webpage comprises the call option that is associated with second user, and reception incident, this incident comprise that described first user selects described call option; The event handling unit, it is configured to the described incident that sends in response to by described incident receiving element, obtains described first attribute of user and described second attribute of user; And utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone; And telecom operators' interface, wherein said first attribute of user comprises described first user's telephone number, described second attribute of user comprises described second user's telephone number, and the connection between described first user's phone and described second user's the phone is facilitated in described event handling unit by following operation: via described telecom operators interface: described first user's telephone number and described second user's telephone number are offered telecom operators, and ask described telecom operators to provide described first user's telephone number by message or the phone called out to described second user.
According to another aspect of the present invention, provide a kind of automatic call method, having comprised: provide webpage to first user client, this webpage comprises the call option that is associated with second user; Reception incident, this incident comprise that described first user selects described call option; In response to receiving described incident, obtain described first attribute of user and described second attribute of user; And utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone, at least one in wherein said first attribute of user and described second attribute of user obtains from the generic identity database.
As seen, according to the present invention, after the information search person has browsed the information on the webpage and has shown interest to this information publisher in some way, between information publisher and information search person's phone, can connect automatically, thereby can carry out more rapidly between them, link up efficiently.
Description of drawings
Fig. 1 shows the block diagram that comprises according to the system of automatic calling equipment of the present invention.
Fig. 2 shows exemplary user interface.
Fig. 3 shows the flow chart of method of the present invention.
Embodiment
Below with reference to embodiment the present invention is described.
Fig. 1 shows the block diagram that comprises according to the system of automatic calling equipment of the present invention.As shown in the figure, system comprises automatic calling equipment 1, information collection apparatus 2, second User Information Database 3, client 4A and 4B, phone 5A and 5B, telecom operators 6, attribute database 7.
Client 4A here and 4B can be mounted in the web browser on first user and second user computing equipment separately.Computing equipment for example can include but not limited to desktop computer, laptop computer, mobile phone, personal digital assistant or the like.
Here phone 5A and 5B can include but not limited to landline telephone, mobile phone, voip phone or the like.
In one embodiment, second user carries out wanting information releasing based on the communicating by letter of web thereby provide via client 4B and information collection apparatus 2.For example, be under the situation of businessman second user, he can provide various descriptors, keyword, address, phone, the network address of this businessman to information collection apparatus 2 via client 4B, or the like.Simultaneously, information collection apparatus 2 can inquire whether second user wishes to subscribe automatic call service.And, comprise and connect immediately and ask under the situation of polytype automatic call service of callback (hereinafter will describe in detail) that information collection apparatus 2 can also inquire that second user wishes to subscribe the automatic call service of which class providing, or the like.Then, the various information that information collection apparatus 2 provides second user, whether subscribe automatic call service and subscribe information connection which class calls out about second user and be stored in second User Information Database 3 as clauses and subclauses (below be sometimes referred to as " second user profile ") together with second user's ID (may be the ID of general ID or other special attribute accounts, hereinafter will describe in detail).
As shown in the figure, automatic calling equipment 1 comprises that information provides and incident receiving element 101, event handling unit 102, operator's interface 103, and optional log database 104.
First user who goes for information provides and incident receiving element 101 solicited messages to information by web communication.For example, first user can want the keyword searched via client 4A input, and information submitted in this keyword provides and incident receiving element 101.Information provides with incident receiving element 101 and utilizes this keyword, finds out the clauses and subclauses of coupling from second User Information Database 3 that stores a plurality of second user profile, and the result is provided to client 4A with form web page.This keyword search process is known in the field.Certainly, first user also can seek and find the information wanted by other modes.It will be appreciated by those skilled in the art that other substitute modes.
Client 4A presents webpage via user interface (browser window) as shown in Figure 2 to first user.In this webpage, a plurality of second users' of the keyword coupling of importing with first user clauses and subclauses have been comprised.Except with the similar project of general result of page searching, each clauses and subclauses of having subscribed second user of automatic call service also comprises according to " calling " of the present invention button.
As shown in Figure 2, suppose that first user has submitted the inquiry to keyword " take-away " to.In the results page of returning 200, listed the information of keyword with a plurality of second users of " take-away " coupling.For example, clauses and subclauses 201a has listed the title, description, address, phone in ABC restaurant etc.In addition, also comprise " calling " button that shows (being shown as the phone shape in the present embodiment) in any outstanding mode in these clauses and subclauses, show that second user in " ABC restaurant " by name has subscribed automatic call service.Equally, also listed similar information among the clauses and subclauses 201b.
There is not " calling " button in the information in " GHI restaurant " that clauses and subclauses 201c is listed, because this user does not subscribe automatic call service.
All listed the phone (can be landline telephone or mobile phone) in corresponding restaurant among above clauses and subclauses 201a and the 201b.But this is also nonessential.For example, in clauses and subclauses 201d, do not provide the phone in " DEF " restaurant, and " calling " button only is provided.
Here an example of the call option that just provides to first user of " calling " button of Cai Yonging.Those skilled in the art will find apparent that other substitute modes, for example adopt link or the like.
Suppose that first user has clicked " calling " button that comprises in certain clauses and subclauses in the page 200.After client 4A detects this incident (hereinafter referred to as call request event), the call request event information of sending to is provided and incident receiving element 101 via web communication.
Information provides with incident receiving element 101 call request event that receives is delivered to event handling unit 102.Can comprise various information in this call request event.In one embodiment, this call request event comprises first user and selecteed second user identification information (ID) separately.
The ID here for example can be the user at the registration ID of the native system that the information issue is provided and calls out automatically, can be general ID (Universal ID), or any other can identify first user and second user's identification information.
After event handling unit 102 receives call request event, learn that first user of ID 1 wishes that setting up calling with second user of ID 2 is connected.At this moment, event handling unit 102 (particularly being attribute query subelement 1021 wherein) will obtain and first user and the second user-dependent attribute automatically.In one embodiment of the invention, this attribute comprises telephone number.This attribute can also comprise whether first user wishes to accept automatic call service and (providing under the situation that multiclass calls out automatically in system) to the preference of automatic type of call (connect immediately and/or ask callback), and second the user to the preference of automatic type of call, or the like.
In the present invention, can there be multiple mode to obtain first user and second attribute of user (telephone number and other attributes).In one embodiment, the present invention can use general ID (generic identity) service.That is to say, if first user and/or second user have general ID, then it can utilize this general ID to use automatic call service of the present invention, registers ID separately and need not to serve for this reason, because the present invention can obtain attribute of user with the cooperation of general ID service system.The general ID service system can comprise the general ID server that is coupled with network, and the general ID database that is coupled with this general ID server.In this case, attribute database 7 shown in Figure 1 is exactly the general ID database, and event handling unit 102 obtains information in the general ID database via the generic server (not shown).In this general ID database, storing a plurality of general ID, and the various information that are associated with each ID, for example comprise contact information (address, phone, E-mail address or the like), payment account information, individual preference information (wherein can comprise whether wish to accept automatic call service and the automatic call service of which class is accepted in hope), Profile information (age, sex, height, body weight or the like).When first user clicked " calling " button that is associated with second user, the part that first user's the general ID and second user's general ID can be used as call request event was sent to event handling unit 102.The general ID that the attribute query subelement 1021 that comprises in the event handling unit 102 extracts wherein, and utilize general ID inquiry general ID server.The information (for example telephone number or the like) that general ID server handle utilizes general ID to retrieve from the general ID database and comes out returns to attribute query subelement 1021.Like this, first user and second user's telephone number can be known in event handling unit 102, and other possible information.
Certainly, first user and second attribute of user not necessarily will obtain from the general ID database.For second user, because it is in the various information that its telephone number, COS preference or the like just may be provided when information collection apparatus 2 provides information, so attribute query subelement 1021 can obtain second attribute of user from second User Information Database 3.
In addition, in another embodiment, as long as first user and second user once registered any one special attribute account and be assigned with ID, and comprise attribute such as its telephone number in this attribute account, they just can utilize this ID to use automatic call service provided by the invention.The attribute query subelement 1021 of event handling unit 102 after the ID that from call request event, extracts this attribute account, with automatically and the database (being attribute database 7) of this attribute account get in touch and therefrom obtain attributes such as first user and second user's telephone number.
Notice that though attribute database 7 is shown in automatic calling equipment 1 outside in the drawings, attribute database 7 also can be maintained in automatic calling equipment 1 inside.
In addition, though there is shown three independent databases, i.e. second User Information Database 3, attribute database 7 and log database 104.But in these three databases any two or three also can be integrated into a database.
After attribute query subelement 1021 has obtained attribute of user, the automatic type of call of event handling unit 102 contrast first users and second user institute preference (connect immediately and/or ask callback), decision is asked any in two types or both for both, and via operator's interface 103 will comprise first user and second user separately telephone number and the request of type of call send to telecom operators 6.At this moment, if can not reach any unanimity between the automatic type of call of first user and second user preference, event handling unit 102 also may determine not ask to set up any calling.
Certainly, under the situation that a kind of automatic call service only is provided, the attribute that is obtained can include only telephone number, and the request that sends to telecom operators 6 also can include only telephone number, and the sort of call service type that is provided then is that automatic calling equipment 1 is determined with telecom operators 6 in advance.
Describe the polytype automatic calling that automatic calling equipment 1 of the present invention can provide below in detail.
One type can be that telecom operators 6 are after the request that receives from automatic calling equipment 1, call out first user's phone 5A and second user's phone 5B respectively, and, thereby set up connection between phone 5A and the phone 5B with two session bridge joints being set up.That is to say, after " calling " button on first user's webpage clicking, promptly can hear its phone 5A ring.Behind first user's off-hook, can hear the voice suggestion of similar " connecting second user ".Second user's phone 5B also can ring simultaneously.Behind second user's off-hook, will hear the voice suggestion of similar " telephone number is that the user of xxxxxxxx thinks and your conversation ".Pass through bridge operation then, phone 5A can set up directly with phone 5B and be connected.
The another kind type can be that telecom operators 6 are after the request that receives from automatic calling equipment 1, to the message of phone 5B transmission request telegram in reply or the calling of sending the request telegram in reply.For example, this message can be the message in text message (short message) or the voice mail.The part that first user's telephone number can be used as this message offers second user, perhaps can offer second user in the calling to second user.It is that the user of xxxxxxxx wishes oneself to wire back that thereby second user can be known telephone number, and called telephone 5A in due course subsequently.
In addition, automatic calling equipment 1 of the present invention can also comprise log database 104.Like this, event handling unit 102 the information of receiving provide come with incident receiving element 101 transmission call request event the time, can be being stored in the log database 104 as daily record from the relevant information of second this incident of user of somewhere request call ID 2 at a time such as first user of ID 1.In addition, preferably, according to the agreement of automatic calling equipment 1 with telecom operators 6, telecom operators 6 can be after connecting phone 5A and phone 5B or after phone 5B has sent the message of request callback and called out, send report by operator's interface 103 to event handling unit 102, connect whether successfully foundation, the duration of call between relevant phone 5A and the phone 5B to report, ask the whether statistical information of callback phone 5A or the like of phone 5B callback, phone 5B when.Event handling unit 102 can with the information stores that comprises in this report in log database 104 as daily record.
Stored log can be used as automatic call service supplier to the basis that second user charges in the log database 104, promptly can realize so-called by call payment (pay per click).That is to say that the third party for the information publisher provides platform can come the information publisher is charged based on this call setup between information search person and the information publisher (rather than the information search person is to click of information publisher's link).
By foregoing description as can be seen, utilize automatic calling equipment of the present invention, after first user's browsing page and selection call option wherein, between first user's the phone and second user's phone, can connect automatically, and not need first user and second user to carry out any further operation again.
The operating process of automatic calling equipment 1 of the present invention is described below with reference to Fig. 3.
As shown in Figure 3, in step S101, information provides and the search of incident receiving element 101 in response to first user, provides webpage 200 to the first user client 4A.Comprise the call option that is associated with second user who has subscribed automatic call service in this webpage 200.
In step S102, when first user via client 4A selective call option, when promptly clicking " callings " button, client 4A detects this incident and also this incident information of sending to is provided and incident receiving element 101.Information provides with incident receiving element 101 incident that receives is delivered to event handling unit 102.
In step S103, in response to the incident that receives, first user and second user attribute are separately obtained in event handling unit 102.As mentioned above, this attribute can comprise telephone number.This attribute also can comprise the preference of user to automatic call service type.For example, attribute query subelement 1021 can be with any first user and second attribute of user of obtaining automatically in the above-mentioned variety of way.
In step S104, the attribute that 102 utilizations of event handling unit obtain is facilitated the connection between first user's the phone 5A and second user's the phone 5B.For example, event handling unit 102 can be based on the type of call of first user and second user's preferences, send the request that comprises telephone number and type of call via operator's interface 103 to telecom operators 6, telecom operators 6 directly connect phone 5A and 5B with request, perhaps send telegram in reply request message or the calling that comprises first user's telephone number to phone 5B.
Though do not illustrate among the figure, telecom operators 6 complete successfully in conversation between phone 5A and the 5B, to phone 5B sent the message or the calling of request callback or connect set up failure after, can return report to event handling unit 102.Event handling unit 102 can be stored as daily record with report.
Exemplary embodiment of the present invention has below been described.But, it will be apparent to those skilled in the art that the present invention is not limited to these embodiment.Under the situation that does not break away from the spirit and scope of the present invention, can make various modifications, replacement, combination, sub-portfolio or the like to the present invention.
Claims (17)
1. automatic calling equipment comprises:
The incident receiving element, it is configured to:
Provide webpage to first user client, this webpage comprises the call option that is associated with second user, and
Reception incident, this incident comprise that described first user selects described call option; And
The event handling unit, it is configured to
In response to the described incident that sends by described incident receiving element, obtain described first attribute of user and described second attribute of user; And
Utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone.
2. device as claimed in claim 1, wherein said event handling unit comprises the inquiry subelement, and in described first attribute of user and described second attribute of user at least one obtained from the generic identity database by described inquiry subelement.
3. device as claimed in claim 1, wherein said event handling unit comprises the inquiry subelement, and in described first attribute of user and second attribute of user at least one obtained from the special attribute account database by described inquiry subelement.
4. as any one described device in the claim 1 to 3, wherein said first attribute of user comprises described first user's telephone number, and described second attribute of user comprises described second user's telephone number.
5. device as claimed in claim 4 also comprises telecom operators' interface, and the connection between described first user's phone and described second user's the phone is facilitated in wherein said event handling unit by following operation:
Via described telecom operators interface:
Described first user's telephone number and described second user's telephone number are offered telecom operators, and
Ask described telecom operators between described first user's phone and described second user's phone, to connect.
6. device as claimed in claim 4 also comprises telecom operators' interface, and the connection between described first user's phone and described second user's the phone is facilitated in wherein said event handling unit by following operation:
Via described telecom operators interface:
Described first user's telephone number and described second user's telephone number are offered telecom operators, and
Ask described telecom operators to provide described first user's telephone number to described second user's phone by message or calling.
7. device as claimed in claim 1 also comprises database, is used for the stored calls statistical information.
8. automatic call method comprises:
Provide webpage to first user client, this webpage comprises the call option that is associated with second user;
Reception incident, this incident comprise that described first user selects described call option;
In response to receiving described incident, obtain described first attribute of user and described second attribute of user; And
Utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone.
9. method as claimed in claim 8, at least one in wherein said first attribute of user and described second attribute of user obtains from the generic identity database.
10. method as claimed in claim 8, at least one in wherein said first attribute of user and described second attribute of user obtains from the special attribute account database.
11. as any one described method in the claim 8 to 10, wherein said first attribute of user comprises described first user's telephone number, described second attribute of user comprises described second user's telephone number.
12. method as claimed in claim 11 wherein facilitates the step of connecting between described first user's phone and described second user's the phone to comprise:
Described first user's telephone number and described second user's telephone number are offered telecom operators, and
Ask described telecom operators between described first user's phone and described second user's phone, to connect.
13. method as claimed in claim 11 wherein facilitates the step of connecting between described first user's phone and described second user's the phone to comprise:
Described first user's telephone number and described second user's telephone number are offered telecom operators, and
Ask described telecom operators to provide described first user's telephone number to described second user's phone by message or calling.
14. method as claimed in claim 8 also comprises the call statistics information stores in database.
15. an automatic calling equipment comprises:
The incident receiving element, it is configured to:
Provide webpage to first user client, this webpage comprises the call option that is associated with second user, and
Reception incident, this incident comprise that described first user selects described call option; And
The event handling unit, it is configured to
In response to the described incident that sends by described incident receiving element, obtain described first attribute of user and described second attribute of user; And
Utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone,
Wherein said event handling unit comprises the inquiry subelement, and in described first attribute of user and described second attribute of user at least one obtained from the generic identity database by described inquiry subelement.
16. an automatic calling equipment comprises:
The incident receiving element, it is configured to:
Provide webpage to first user client, this webpage comprises the call option that is associated with second user, and
Reception incident, this incident comprise that described first user selects described call option;
The event handling unit, it is configured to
In response to the described incident that sends by described incident receiving element, obtain described first attribute of user and described second attribute of user; And
Utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone; And
Telecom operators' interface, wherein
Described first attribute of user comprises described first user's telephone number, and described second attribute of user comprises described second user's telephone number, and
The connection between described first user's phone and described second user's the phone is facilitated in described event handling unit by following operation:
Via described telecom operators interface:
Described first user's telephone number and described second user's telephone number are offered telecom operators, and
Ask described telecom operators to provide described first user's telephone number to described second user's phone by message or calling.
17. an automatic call method comprises:
Provide webpage to first user client, this webpage comprises the call option that is associated with second user;
Reception incident, this incident comprise that described first user selects described call option;
In response to receiving described incident, obtain described first attribute of user and described second attribute of user; And
Utilize described first attribute of user and second attribute of user, facilitate the connection between described first user's phone and described second user's the phone, wherein
In described first attribute of user and described second attribute of user at least one obtains from the generic identity database.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810127592A CN101621559A (en) | 2008-07-04 | 2008-07-04 | Automatic calling unit and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200810127592A CN101621559A (en) | 2008-07-04 | 2008-07-04 | Automatic calling unit and method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101621559A true CN101621559A (en) | 2010-01-06 |
Family
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200810127592A Pending CN101621559A (en) | 2008-07-04 | 2008-07-04 | Automatic calling unit and method |
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| CN (1) | CN101621559A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102082865A (en) * | 2010-11-30 | 2011-06-01 | 上海合合信息科技发展有限公司 | Method and system for making calls via webpage |
| CN102082866A (en) * | 2010-11-30 | 2011-06-01 | 上海合合信息科技发展有限公司 | Method and system for sending short message through webpage |
| CN104580639A (en) * | 2014-12-29 | 2015-04-29 | 北京奇虎科技有限公司 | Information loading method and device based on telephone number |
| CN105162861A (en) * | 2015-08-24 | 2015-12-16 | 百度在线网络技术（北京）有限公司 | Method and server for establishing session communication |
-
2008
- 2008-07-04 CN CN200810127592A patent/CN101621559A/en active Pending
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102082865A (en) * | 2010-11-30 | 2011-06-01 | 上海合合信息科技发展有限公司 | Method and system for making calls via webpage |
| CN102082866A (en) * | 2010-11-30 | 2011-06-01 | 上海合合信息科技发展有限公司 | Method and system for sending short message through webpage |
| CN104580639A (en) * | 2014-12-29 | 2015-04-29 | 北京奇虎科技有限公司 | Information loading method and device based on telephone number |
| US10044874B2 (en) | 2014-12-29 | 2018-08-07 | Beijing Qihoo Technology Limited | Telephone number based information loading method and device |
| CN104580639B (en) * | 2014-12-29 | 2018-09-04 | 北京奇虎科技有限公司 | A kind of information loading method and device based on telephone number |
| CN105162861A (en) * | 2015-08-24 | 2015-12-16 | 百度在线网络技术（北京）有限公司 | Method and server for establishing session communication |
| CN105162861B (en) * | 2015-08-24 | 2019-03-12 | 百度在线网络技术（北京）有限公司 | For establishing the method and server of session communication |
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