CN101594584B - Multimedia access processing method, equipment and system of call center - Google Patents
Multimedia access processing method, equipment and system of call center Download PDFInfo
- Publication number
- CN101594584B CN101594584B CN 200810113493 CN200810113493A CN101594584B CN 101594584 B CN101594584 B CN 101594584B CN 200810113493 CN200810113493 CN 200810113493 CN 200810113493 A CN200810113493 A CN 200810113493A CN 101594584 B CN101594584 B CN 101594584B
- Authority
- CN
- China
- Prior art keywords
- multimedia message
- call center
- wmg
- message
- multimedia
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
The invention discloses a multimedia access processing method,, and the method comprises: a media gateway receives the multimedia message interacted by user equipment and the call center; the media gateway stores the multimedia message; and the media gateway extracts the multimedia message and carries out corresponding processing when the call center requests for processing the multimedia message. The invention also discloses a media gateway, a call center, a multimedia access processing system of the call center. The adoption of the invention can reduce the processing burden of the call center, and call improve the processing efficiency of the call center.
Description
Technical field
The present invention relates to communication technical field, relate in particular to multi-media access method, equipment and the system of call center.
Background technology
The call center is the main service entities that mobile communication carrier provides customer service, such as the phone hot line system that services such as inquiry into balance, business handling are provided.Initial call center main processing voice, promptly behind the telephone number at user's place calls center, the call center carries out interactive services through manual work or automated manner.Along with Development of Multimedia Technology; Communication way such as Email, note, multimedia message have obtained using widely; The user is urgent to carry out the service manner demand through modes such as Email, notes, so the call center constantly introduces the support of new technology realization to medium such as Email, note, multimedia messages.
A kind of method that the multimedia that provides in the prior art inserts the call center is: analogue telephone phoneme card and VoIP card are installed on call center's controller; Analogue telephone phoneme card adopts the DSP process chip; Accomplish programme-controlled exchange, communication interface, speech processes, fax processing and seat switching, and adopt analog trunk to be connected, simultaneously with phone; Through voice seat integrated circuit board client's the phone and the seat personnel on backstage are connected, carried out communication on telephone; The VoIP card is realized the conversion of digital signal to analog signal, and the IP phone with the incoming call center is converted into analog telephone in advance, again with the DTMF phone together, obtain to serve through call center's phone call/facsimile business processing flow.
The inventor is through analyzing; Think that above-mentioned prior art scheme is a kind of fairly simple implementation; Be suitable for small-scale call center; And looking like the call center of industries such as bank, telecommunications, aviation at present, seat scale and call volume are all very big, adopt the mode of sound card and VoIP card not satisfy the demands.
The another kind of method that the multimedia that prior art provides inserts the call center is: introduce a WMG, insert media informations such as Email, note, multimedia message, web, be transmitted to the call center then.This scheme can the maintenance call master controller stability: because the continuous development of medium kind; A kind of medium type of every access; Certainly will carry out the system reform, if thereby realize with special WMG, can reduce or eliminate the transformation amount of call center's nucleus equipment; In addition, disposal ability is high, uses Special Equipment to carry out independent process, possesses good autgmentability, improves disposal ability easily, satisfies the demand of high call amount.
As shown in Figure 1, the handling process through media gateway realization multimedia access call center in the prior art is following:
Step 11, subscriber equipment (note, multimedia message or e-mail system) will send to WMG to the Multimedia Message that the call center sends and unify to insert processing.
Step 12, WMG are transmitted to the Multimedia Message that receives the controller of call center.
Step 13, because the access processor of call center comprises artificially inserts processor, inserts processor automatically; Thereby the controller of call center confirms by the artificial of call center according to preset strategy or inserts processor automatically this Multimedia Message is handled, and this Multimedia Message is submitted to definite access processor inserts processing.
The inventor thinks that through analyzing there is following weak point in above-mentioned prior art scheme:
One, the processing pressure of the controller of call center is bigger.WMG is directly handled the controller that the Multimedia Message that receives is transmitted to the call center; If the media data amount is bigger; Such as there being very big Email attachment; The controller of call center also must receive and handle, thereby the treatment effeciency of the controller of call center is impacted, and system loading strengthens; The controller that also possibly influence the call center when serious is handled other professional promptnesses, such as the route queuing that makes speech, can't in time handle and influence voice connection.
When two, the access processor of call center need send Multimedia Messages such as note, multimedia message or Email to the user; The controller of general using call center is transmitted; Perhaps directly be connected and send with WMG; The problem that this mode exists is: even send same Multimedia Message, also need repeatedly to send, possibly cause the problem that resource occupation is big, network burden is heavy.
Summary of the invention
The embodiment of the invention provides a kind of multimedia access processing method of call center, in order to alleviate the processing burden of call center, improves the treatment effeciency of call center, and this method comprises:
WMG receives the Multimedia Message that subscriber equipment sends to the call center;
WMG is stored said Multimedia Message;
Treat that acquisition request said Multimedia Message in call center's inserts when handling, WMG extracts said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
The embodiment of the invention also provides a kind of WMG, in order to alleviate the processing burden of call center, improves the treatment effeciency of call center, and this WMG comprises receiver module, stores processor module and message processing module, wherein:
Receiver module is used to receive the Multimedia Message that subscriber equipment sends to the call center;
The stores processor module is used for said Multimedia Message is stored;
Said message processing module comprises first receiving element and first message processing unit, wherein:
First receiving element is used for the receipt of call center and obtains the request that said Multimedia Message inserts processing;
First message processing unit is used to extract said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
The embodiment of the invention also provides a kind of call center, in order to alleviate the processing burden of call center, improves the treatment effeciency of call center, and this call center comprises:
Controller is used for the notification message and the forwarding of the subscriber equipment Multimedia Message arrival of receiving media gateway transmission, and said Multimedia Message is the Multimedia Message that subscriber equipment sends to the call center;
Insert processor, be used for after receiving the said notification message of forwarding, obtain the said Multimedia Message of WMG storage; And, the said Multimedia Message that obtains is inserted processing.
The embodiment of the invention also provides a kind of multimedia of call center to insert treatment system, in order to alleviate the processing burden of call center, improves the treatment effeciency of call center, and this system comprises:
Subscriber equipment is used to receive and dispatch Multimedia Message;
The call center is used for transmitting-receiving and handles Multimedia Message;
WMG; Be used to receive the Multimedia Message that subscriber equipment sends to the call center; The Multimedia Message that receives is stored; Treat that acquisition request said Multimedia Message in call center's inserts when handling, WMG extracts said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
In the embodiment of the invention; WMG is after receiving the mutual Multimedia Message in subscriber equipment and call center; Earlier said Multimedia Message is stored, follow-up when treating the said Multimedia Message of call center's Request Processing, extract said Multimedia Message again and carry out handled; And be not after receiving Multimedia Message, not store but directly forwarding as prior art is said; When the call center sent Multimedia Message, the call center needn't receive and handle said Multimedia Message one side immediately the user like this, inserted processing but can extract said Multimedia Message from WMG in the back that accepts request; The controller of call center also can directly receive said Multimedia Message; Insert processing but can indicate access processor by the call center to extract said Multimedia Message from WMG; Thereby can alleviate the call center; Especially the processing of the controller of call center burden improves treatment effeciency.On the other hand in the call center when the user sends Multimedia Message; The call center also needn't be when repeatedly sending same Multimedia Message; Repeatedly send processing to sent Multimedia Message; But same Multimedia Message can repeatedly asking WMG to extract storage sends to the user, improves the treatment effeciency of call center.
Description of drawings
Fig. 1 passes through the process chart that the media gateway realization multimedia inserts the call center in the background technology;
Fig. 2 is that the multimedia of call center in the embodiment of the invention inserts process chart;
Fig. 3, Fig. 4 are the process chart that subscriber equipment sends Multimedia Message in the embodiment of the invention to the call center;
Fig. 5 is the process chart that the call center sends Multimedia Message in the embodiment of the invention to subscriber equipment;
Fig. 6, Fig. 7 are the structural representation of WMG in the embodiment of the invention;
Fig. 8 is the structural representation of call center in the embodiment of the invention;
Fig. 9 is the structural representation that the multimedia of call center in the embodiment of the invention inserts treatment system.
Embodiment
Below in conjunction with Figure of description the embodiment of the invention is elaborated.
As shown in Figure 2, in the embodiment of the invention, it is following that the multimedia of call center inserts handling process:
Wherein, the mutual Multimedia Message in subscriber equipment and call center can be the Multimedia Message of subscriber equipment to call center's transmission, also can be the Multimedia Message that the call center sends to subscriber equipment.If subscriber equipment is when Multimedia Message that the call center sends, Request Processing said Multimedia Message in call center's is meant: acquisition request said Multimedia Message in call center's inserts processing; WMG extracts said Multimedia Message to carry out handled and be meant: WMG extracts said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
As shown in Figure 3, in the specific embodiment, subscriber equipment is following to the handling process that the call center sends Multimedia Message:
Step 31, subscriber equipment (note, multimedia message or e-mail system) will send to WMG to the Multimedia Message that the call center sends and unify to insert processing.
The Multimedia Message that the storage of step 32, WMG receives, and obtain the information such as source, content size of said Multimedia Message, generate the notification message that said Multimedia Message arrives; WMG sends the notification message that said Multimedia Message arrives to the controller of call center, can comprise the information such as source, content size of said Multimedia Message in this notification message, but does not comprise the particular content of Multimedia Message.
Step 33, because the access processor of call center comprises artificially inserts processor, inserts processor automatically; Thereby the controller of call center is confirmed by the artificial of call center according to preset strategy or is inserted processor automatically Multimedia Message is handled; And the forwarding notification message, ask said definite said Multimedia Message of access processor processes.
After step 34, the access processor of confirming receive notification message, extract Multimedia Message from WMG and insert processing.
In the flow process shown in Figure 3; Can the transmitting data stream that carry Multimedia Message be called Media Stream; To carry the transmission control command, be called control flows, can see like the transmitting data stream of notification message; Above-mentioned flow process is carried out separating treatment with control flows and Media Stream, thereby alleviates call center, the especially nucleus equipment in the calling out processing pressure of controller one by one.In addition,, help formulating unified interface protocol, improve standardization level because the processing of control flows is fairly simple.
In the flow process shown in Figure 3; WMG is stored in medium gateway internal with Multimedia Message, and like the media information storehouse in the WMG, those of ordinary skills also are appreciated that; Can establishing one, to be independent of the database and the WMG of WMG mutual, is used for accessing multimedia message.The storage here can be nonvolatil storage, can be buffer memory also, treats that the subsequent media gateway processes finishes after the Multimedia Message of storage, is about to the Multimedia Message deletion of this storage.As shown in Figure 4, in the instantiation, subscriber equipment is following to the handling process that the call center sends Multimedia Message:
Step 41, subscriber equipment (note, multimedia message or e-mail system) will send to WMG to the Multimedia Message that the call center sends and unify to insert processing.
After step 42, WMG receive Multimedia Message, Multimedia Message is stored in the database.
Step 43, WMG obtain information such as the source, content size of Multimedia Message, generate the notification message that Multimedia Message arrives; WMG sends the notification message that Multimedia Message arrives to the controller of call center, can comprise the information such as source, content size of said Multimedia Message in this notification message, but does not comprise the particular content of Multimedia Message.
The controller of step 44, call center is ranked/the route processing to notification message.
The controller of step 45, call center is forwarded to notification message the access processor of call center.
The access processor of step 46, call center accepts to insert request.
The access processor of step 47, call center is to WMG acquisition request Multimedia Message.
Step 48, WMG obtain Multimedia Message from database.
Step 49, WMG return Multimedia Message to the access processor of call center, by the access processor of call center Multimedia Message are inserted processing.
If the Multimedia Message that subscriber equipment and call center send to subscriber equipment mutual Multimedia Message call center, then Request Processing said Multimedia Message in call center's is meant: call center's request is sent said Multimedia Message to subscriber equipment; WMG extracts said Multimedia Message to carry out handled and be meant: WMG extracts said Multimedia Message, and said Multimedia Message is sent to subscriber equipment.
As shown in Figure 5, in the instantiation, the call center is following to the handling process that subscriber equipment sends Multimedia Message:
The access processor of step 51, call center is submitted the Multimedia Message that sends to subscriber equipment to WMG.
Step 52, WMG are stored to database with the multimedia information content that receives.Certainly, WMG also can be stored in medium gateway internal with the content of multimedia that receives, in the media information storehouse like WMG; Then need not carry out follow-up step 55 this moment.
The access processor of step 53, call center sends Multimedia Message to the controller request of call center to subscriber equipment.
The controller of step 54, call center is transmitted to WMG with the request of the access processor of call center.
Step 55, WMG extract Multimedia Message to be sent from database.
Step 56, WMG send Multimedia Message to subscriber equipment (note, multimedia message or e-mail system).
Step 57, WMG return Multimedia Message transmission result to the controller of call center.
The controller of step 58, call center sends the access processor that the result is transmitted to the call center with Multimedia Message.
Through flow process shown in Figure 5; Can be implemented in the call center repeatedly when subscriber equipment sends same Multimedia Message; Only need to submit a Multimedia Message to, and, improved the treatment effeciency of call center through repeatedly asking media gateway realization repeatedly to send same Multimedia Message to WMG.
In the foregoing description, when WMG is transmitted to subscriber equipment or call center with the Multimedia Message of storing, can also convert Multimedia Message into preset form earlier, transmit again.
Based on same inventive concept; The embodiment of the invention also provides a kind of WMG; It can possess the multimedia transmission-receiving function; Can connect subscriber equipmenies such as note system, MMS system, e-mail system, Multimedia Messages such as note, multimedia message, Email received and dispatched processing, for example can carry out the transmitting-receiving of Multimedia Message through the POP3 or the SMTP of Email through the agreement of standard; Also has simultaneously good autgmentability, the convenient support that increases new medium type.
WMG in the embodiment of the invention can also possess media information analytic function and media content access facility; Can connect the call center correlation module (comprise the call center controller, insert processor), carry out the separating treatment of control flows and Media Stream.The controller of WMG and call center carries out the processing of control flows, accomplishes functions such as unified queuing route, for example analyzes the form, content of Multimedia Message etc., and the row format of going forward side by side transforms, and forms unified format, carries out alternately with the controller of call center.The access processor of WMG and call center carries out the mutual of Media Stream, accomplishes storage, extraction and the transmission of multimedia messagess such as note, multimedia message, Email.
As shown in Figure 6, the WMG in the embodiment of the invention can comprise: receiver module 61 is used to receive the mutual Multimedia Message of subscriber equipment and call center; Stores processor module 62 is used for said Multimedia Message is stored; Message processing module 63 when being used in the call center the said Multimedia Message of Request Processing, extracting said Multimedia Message and carries out handled.
When being subscriber equipment to Multimedia Message that the call center sends, said message processing module 63 can comprise: first receiving element 631 is used for the receipt of call center and obtains the request that said Multimedia Message inserts processing at said Multimedia Message; First message processing unit 632 is used to extract said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
When being the call center to Multimedia Message that subscriber equipment sends, said message processing module 63 can comprise: second receiving element 633 is used for the request that receipt of call mind-set subscriber equipment sends said Multimedia Message at said Multimedia Message; Second message processing unit 634 is used to extract said Multimedia Message, and said Multimedia Message is sent to subscriber equipment.
An instantiation of WMG is as shown in Figure 7, and wherein, the media information storehouse is used to realize the function of stores processor module 62, and the multimedia messages that storage receives is like short message content, MMS content or Email content.The media data interactive module is used to realize the partial function of message processing module 63, and the access processor to the call center provides MMS (Multimedia Message Service), i.e. access note, multimedia message or Mail Contents.The control messages interactive module is used to realize the partial function of message processing module 63, with the mutual control messages of call center's controller, like aforementioned notification message.
Short message transceiving module, multimedia message transceiver module, mail transmission/reception module are used to realize the function of receiver module 61, and the partial function of message processing module 63; Wherein, short message transceiving module is used for carrying out alternately with note system; The multimedia message transceiver module is used for carrying out alternately with MMS system; The mail transmission/reception module is used for carrying out alternately with mailing system.In addition, in the WMG central processing module can also be set, be used to carry out the flow processing and the control of medium gateway internal.
One of ordinary skill in the art will appreciate that; The transceiver module of above-mentioned WMG (short message transceiving module, multimedia message transceiver module, mail transmission/reception module) can increase or delete as required; When inserting the message of the Internet, then can increase the internet message transceiver module like needs.
Based on same inventive concept, the embodiment of the invention also provides a kind of call center, and its structure is as shown in Figure 8, can comprise: controller 81 is used for the notification message and the forwarding of the subscriber equipment Multimedia Message arrival of receiving media gateway transmission; Insert processor 82, be used for after receiving the said notification message of forwarding, obtain the said Multimedia Message of WMG storage; And, the said Multimedia Message that obtains is inserted processing.
The embodiment of the invention also provides another embodiment of call center, among this embodiment, inserts processor 82, is used for providing Multimedia Message to store to WMG; And, initiate the request of sending said Multimedia Message to subscriber equipment; Controller 81 is used to receive described request and is transmitted to WMG, and indicating media gateway extracts said Multimedia Message and sends to subscriber equipment.
Based on same inventive concept, the embodiment of the invention also provides a kind of multimedia of call center to insert treatment system, and its structure is as shown in Figure 9, comprising: subscriber equipment 91 is used to receive and dispatch Multimedia Message; Call center 92 is used for transmitting-receiving and handles Multimedia Message; WMG 93 is used to receive the mutual Multimedia Message of subscriber equipment and call center; The Multimedia Message that receives is stored, when treating this Multimedia Message of call center's Request Processing, extracted this Multimedia Message and carry out handled.
In the embodiment of the invention; WMG is after receiving the mutual Multimedia Message in subscriber equipment and call center; Earlier said Multimedia Message is stored, follow-up when treating the said Multimedia Message of call center's Request Processing, extract said Multimedia Message again and carry out handled; And be not after receiving Multimedia Message, not store but directly forwarding as prior art is said; When the call center sent Multimedia Message, the call center needn't receive and handle said Multimedia Message one side immediately the user like this, inserted processing but can extract said Multimedia Message from WMG in the back that accepts request; The controller of call center also can directly receive said Multimedia Message; Insert processing but can indicate access processor by the call center to extract said Multimedia Message from WMG; Thereby can alleviate the call center; Especially the processing of the controller of call center burden improves treatment effeciency.On the other hand in the call center when the user sends Multimedia Message; The call center also needn't be when repeatedly sending same Multimedia Message; Repeatedly send processing to sent Multimedia Message; But same Multimedia Message can repeatedly asking WMG to extract storage sends to the user, improves the treatment effeciency of call center.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, belong within the scope of claim of the present invention and equivalent technologies thereof if of the present invention these are revised with modification, then the present invention also is intended to comprise these changes and modification interior.
Claims (6)
1. the multimedia access processing method of a call center is characterized in that, this method comprises:
WMG receives the Multimedia Message that subscriber equipment sends to the call center;
WMG is stored said Multimedia Message;
Treat that acquisition request said Multimedia Message in call center's inserts when handling, WMG extracts said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
2. the method for claim 1 is characterized in that, WMG further comprises after said Multimedia Message is stored: the controller to the call center sends the notification message that said Multimedia Message arrives; Said controller is transmitted to said notification message the access processor of call center;
After said access processor receives said notification message, insert processing to the said Multimedia Message of WMG acquisition request.
3. the method for claim 1 is characterized in that, WMG extracts after the said Multimedia Message, further comprises: the format conversion of said Multimedia Message is preset form.
4. the method for claim 1 is characterized in that, WMG is stored in the media information storehouse in the WMG with said Multimedia Message; Or be stored in the database that is independent of WMG.
5. a WMG is characterized in that, comprises receiver module, stores processor module and message processing module, wherein:
Receiver module is used to receive the Multimedia Message that subscriber equipment sends to the call center;
The stores processor module is used for said Multimedia Message is stored;
Said message processing module comprises first receiving element and first message processing unit, wherein:
First receiving element is used for the receipt of call center and obtains the request that said Multimedia Message inserts processing;
First message processing unit is used to extract said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
6. the multimedia of a call center inserts treatment system, it is characterized in that, comprising:
Subscriber equipment is used to receive and dispatch Multimedia Message;
The call center is used for transmitting-receiving and handles Multimedia Message;
WMG; Be used to receive the Multimedia Message that subscriber equipment sends to the call center; The Multimedia Message that receives is stored; Treat that acquisition request said Multimedia Message in call center's inserts when handling, WMG extracts said Multimedia Message, said Multimedia Message is sent to the call center insert processing.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200810113493 CN101594584B (en) | 2008-05-28 | 2008-05-28 | Multimedia access processing method, equipment and system of call center |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200810113493 CN101594584B (en) | 2008-05-28 | 2008-05-28 | Multimedia access processing method, equipment and system of call center |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101594584A CN101594584A (en) | 2009-12-02 |
| CN101594584B true CN101594584B (en) | 2012-10-03 |
Family
ID=41408969
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200810113493 Active CN101594584B (en) | 2008-05-28 | 2008-05-28 | Multimedia access processing method, equipment and system of call center |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101594584B (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1747567A (en) * | 2004-09-10 | 2006-03-15 | 华为技术有限公司 | Message delivering method and system |
| CN101056425A (en) * | 2007-04-02 | 2007-10-17 | 中兴通讯股份有限公司 | A multimedia message transmission method |
| CN101150419A (en) * | 2007-11-12 | 2008-03-26 | 中国电信股份有限公司 | A new generation call center system and automatic service realization method |
-
2008
- 2008-05-28 CN CN 200810113493 patent/CN101594584B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1747567A (en) * | 2004-09-10 | 2006-03-15 | 华为技术有限公司 | Message delivering method and system |
| CN101056425A (en) * | 2007-04-02 | 2007-10-17 | 中兴通讯股份有限公司 | A multimedia message transmission method |
| CN101150419A (en) * | 2007-11-12 | 2008-03-26 | 中国电信股份有限公司 | A new generation call center system and automatic service realization method |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101594584A (en) | 2009-12-02 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN101317474B (en) | Message conversion equipment, system and conversion method | |
| EP1131946A1 (en) | A method of sending and forwarding e-mail messages to a telephone | |
| US8706091B2 (en) | Attachment of rich content to a unified message left as a voicemail | |
| USRE49674E1 (en) | System for routing text messages (SMS) to allow for two-way mobile to computer communication | |
| MXPA01009803A (en) | System and method for integrating audio and visual messaging. | |
| CN100493216C (en) | SMS processing method of group telephone exchange and server | |
| KR100565824B1 (en) | Apparatus and method for providing multi-media message service | |
| CN101227490B (en) | Network storage method and system | |
| CN101771960A (en) | Service invoking method for mobile network, and service gateway, service platform and system thereof | |
| CN105306336A (en) | Method, information processing server and system for realizing real-time office | |
| CN101635898B (en) | Method for realizing multimedia message mail and multimedia message mail service gateway | |
| CN101110786B (en) | Unified information system based on soft switching network | |
| CN106161177A (en) | Realize the method and system of voice mail system and converged communication system intercommunication | |
| CN101594584B (en) | Multimedia access processing method, equipment and system of call center | |
| US20030043973A1 (en) | Voice mail apparatus and method of processing voice mail | |
| CN101765070A (en) | Method and system for controlling mobile phone application | |
| CN100525520C (en) | Method for providing information to 1 haotong user | |
| CN105554267A (en) | Notification method and device of parcel state information | |
| CN102685022A (en) | Process method for media message return receipts and device with gateway function | |
| CN101360065A (en) | E-mail and short message communication support system and method | |
| JP2001306462A (en) | Voice mail system and unified message system | |
| US20030223551A1 (en) | Method and system for exchanging and storing telephone messages | |
| CN1901595B (en) | Method for sending fax to radio fax device | |
| WO2000048377A1 (en) | A method for telephonic service to send e-mail | |
| CN100433772C (en) | System and method of realizing mobile office work using short message |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant |