CN101553803A - Method and system for providing network based transaction metrics - Google Patents
Method and system for providing network based transaction metrics Download PDFInfo
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Abstract
An approach is provided for metrics data collection for business transactions. An online activity (e.g., Application Programming Interface (API) call) associated with a business flow is identified. It is determined whether the online activity is a part of a transaction, wherein the transaction is defined according to a business rule. Status of the transaction is updated if the online activity is a part of the transaction.
Description
Background technology
The amount of commerce of considering on fhe global the Internet to be concluded the business, what online service provider need guarantee is to obtain and reported business transaction exactly.Typically, by following the tracks of the click volume on some webpage or calling, gathered and calculated the tolerance of online service provider by count built in function.Yet for the complicated service affairs, these methods lack accuracy on aspect this, that is, not every click or function call can both be attributed to true transaction.That is, click can only be a kind of behavior, and this behavior does not cause the affairs finished, and this has caused " wrong report " in the business transaction.
Therefore, need a kind of method that can accurately determine the generation of actual services affairs.
Description of drawings
By the mode of example rather than the mode of restriction the present invention is described in the figure of accompanying drawing, wherein identical Reference numeral refers to similar element, and wherein:
Fig. 1 is the synoptic diagram that is used to provide the system of based on network transaction metrics according to an embodiment of the invention;
Fig. 2 is the functional diagram of Fig. 1 according to an embodiment of the invention system;
Fig. 3 A and 3B are the process flow diagrams that is used to provide the process of based on network transaction metrics according to an embodiment of the invention;
Fig. 4 is the functional diagram of employed metrics portal in Fig. 1 system according to an embodiment of the invention;
Fig. 5 A and 5B are the graphic user interfaces (GUI) that is used for providing the exemplary functions of the employed metrics portal of Fig. 1 system according to an embodiment of the invention; And
Fig. 6 is the synoptic diagram that can be used to realize the computer system of various embodiment of the present invention.
Embodiment
A kind of device, method and the software of the accurate tolerance that is used to provide affairs have been described.In the following description, the purpose that is used to explain for complete understanding of the present invention is provided, has been illustrated many specific details.Yet, those skilled in the art be it is evident that, not having under the situation of these specific detail or using equivalent arrangement, can put into practice the present invention.In other example, for fear of unnecessarily obscuring the present invention, structure and the equipment of knowing is shown with the form of block diagram.
Though reference applications interface (API) calls various embodiment of the present invention is described,, attention be that these embodiment have the applicability to other software interface of equal value and operation.
Fig. 1 is the synoptic diagram that is used to provide the system of based on network transaction metrics according to an embodiment of the invention.System 100 uses metric module 101 (or processor) to determine activity and affairs, and these activities and affairs are for example to provide online service manipulate system 103 to generate.Metric module 101 is determined online transaction by service logic is incorporated in the metrics data collection process.Service logic is used specific to user's rule based on the activity of one or more supporting business streams and is defined affairs.The movable a series of clicks and a series of function call that can comprise on the webpage.Thus, the actual or real business transaction that metric module 101 can be followed the tracks of online execution and be finished guarantees that thus transaction metrics is accurately.Though, metric module 101 shown makes independent assembly that this module or processor 101 can be the parts-for example of another computing system, the network management system (not shown).
In one embodiment, make the data of in measurement database 109, being stored can be used for presenting via online door 111 (note is made " metrics portal ").In addition, charge and reporting system 113 can be retrieved metric and is used to generate inventory and/or report in measurement database 109.In addition, preserve metrics logs 115 by data processor 107, and this metrics logs 115 is addressable for reader the 117, the 119th, this reader 117,119 is connected with formation 105.
Fig. 2 is the functional diagram of Fig. 1 system according to an embodiment of the invention.In system 100, the application in the operating system 103 can use metric module 101 with they respective transaction and activation record in measurement database 109.For example, the information that is write down comprises: the executor and the timestamp of the type of affairs, the state of affairs, affairs.Can use write down (log) information make the inquiry in another database (not shown), in order to collect more data, and after the different kind of data being handled and being categorized as such as order, reparation, charging and account management, the result who finishes is stored in the measurement database 109 subsequently.
In order to provide based on network tolerance to follow the tracks of, system 100 provides following function: business transaction logic 201, tolerance are gathered and are handled 203 (can call based on application programming interfaces (API)), data processing 205, tolerance storage 207 and tolerance and presents 209.As mentioned above, predetermined rule or the condition group appearance of determining affairs of business transaction logic 201 application examples as business rule.Term " business rule " refers to according to business conduct or business procedure and comes definition rule, wherein the data of obtaining in real time thereby producing.For example, business rule can be specified, and only follows the tracks of the activity that comprises certain amount of money according to a duration, and follows the tracks of the activity of the different amount of money based on another duration.
As used herein, term " online transaction " is different with " online activity ".In the exemplary embodiment, activity can be an API Calls.Affairs can be by one or more activities-for example, one or more API Calls, the business transaction of the reality of composition.In the exemplary embodiment, preserved the tabulation of predetermined transaction.These affairs can be considered to have " reality " professional implication, and are recorded and are used for real-time report and following report.For example, business transaction can comprise one or more API Calls, and wherein affairs begin with first API Calls and finish with last API Calls.In addition, affairs can be connected; For example, can there be father's affairs and subtransaction.
Reference data processing capacity 205, the specific operation of this function 205 depends on application, and can comprise that filtration, message send, format, retrieval and with the mutual relationship of out of Memory etc.
Fig. 3 A and Fig. 3 B are the process flow diagrams that is used to provide the process of based on network transaction metrics according to an embodiment of the invention.Illustrate, call defined activity with application programming interfaces (API) and described metrics process relatively.Typically use and can produce a large amount of API Calls, it can be thousands of.User or process are by initiating to begin online transaction such as the online activity of API Calls.In step 301 and 303, receive and identification (perhaps detecting in addition) activity; That is, the API Calls metric module 101.In this metrics process, with each API as activation record.In step 305, this process is determined movable (for example, API) whether being associated with affairs; If this process is Survey Operations whether be associated with new affairs (step 307) next.If like this,, create transaction journal as in the step 309.If not new affairs, mean then and created identical transaction journal and affairs well afoot that then every step 311 is just upgraded transaction status.The status information that is used for concrete affairs can comprise, for example: in carrying out (promptly, begun but do not finished affairs), finish (promptly, carried out all activities that are associated with affairs), abandon (promptly, affairs have been cancelled in user or processing) or failure (that is, can not suitably carry out one or more activities).
After this, metrics process determines whether to have finished affairs (step 313), as in the step 315, and the duration of record affairs and affairs.If do not finish affairs, then write down affairs (step 317) simply.
Whether be associated for definite activity, to determining in this step 305 that if activity does not correspond to any affairs, then process is carried out record to activity in step 319 with affairs.
In certain embodiments, metrics process (or affairs tracking) is an asynchronous procedure.That is, metrics process can be background processes and be independent of Business Stream-promptly, a series of affairs and/or the activity of supporting business target or function.Therefore, business transaction does not need to wait for that finishing metrics logs just continues to next procedure, thereby does not influence the execution and the performance of Business Stream.Metrics logs is sent to a plurality of message queues (parallel processing), and 107 pairs of message of subsequent data processor are handled, and they are saved in measurement database 109 (step 321,323 and 325).
In step 327, by chargeing and/or reporting the data of using in the retrieval measurement database 109.Perhaps, as explained before, can visit data by metrics portal 111.
Fig. 4 is the functional diagram of employed metrics portal in Fig. 1 system according to an embodiment of the invention.Metrics portal 111 is provided for presenting the mechanism that resides in the metric data in the measurement database 109.Illustrate, door 111 can provide the products ﹠ services of selecting the service provider, the ability of initiating order, inspection charging inquiry, reporting ent fault and state being addressed inquires to for user (for example, client or service provider customer representative).By this way, metric data allows representative to check trend and the history that these are mutual.Can in measurement database 109, automatically write down, handle and store the affairs on the door 111.In addition, also can in measurement database 109, write down non-activity.
Statistical information and diagrammatic representation that metrics portal 111 can and then provide the user to use on door 111, thereby allow the checking of information, metering performance and measurement business activity.In order to obtain accounts information, can use client's profiles database (not shown).Client's profiles database can comprise, for example, and client's profile, hierarchy of subscriptions and subscriber.Can use client's profiles database that each affairs on the door and behavior and user and the associated tissue of user are connected.Equally, the user organizes under each layer that level is provided at level all relevant issues and movable ability of classifying.
Shown in the site map of Fig. 4, metrics portal 111 provides following function: download metrics report 401, classification are checked tolerance 403 and are checked whole User Activities 405.In the exemplary embodiment, as described below, metrics portal 111 provides graphic user interface (GUI) to support above function.
Fig. 5 A and 5B are the graphic user interfaces (GUI) of exemplary functions that is used to provide the employed metrics portal of Fig. 1 system according to the embodiment of the invention.As among Fig. 5 A see that GUI 501 provides the ability of download metrics report for the user.This download GUI 501 comprises the optional text frame 501a of the login ID (identifier) that is used for mission report.Date range textboxes 501b allows the user to specify the Start Date and the Close Date of report.Can also select user type via text box 501c.GUI 501 further provides text box 501d in order to allow the selection to interesting client.Also allow the user to use frame 501e to select data qualification: User Activity, account management, order, charging and reparation.When having finished the appointment reporting standards, the user can use submit button 501f to submit request to subsequently.
By this GUI 501, the combination of user's login ID and user's client tabulation provides the constraint to the obtainable data of user.That is, only present the tolerance relevant with the client of login user.The user can be with the form of any amount, for example, and MICROSOFT
TMEXCEL comes download metrics report.
In the scheme of Fig. 5 A, in case the user has selected time period, client (a plurality of) and Report Type, and has asked download, then the data of all requests are collected and formatd to metrics portal 111.Subsequently, metrics portal 111 can and then send to the server (not shown) of pre-appointment with file, and this server can make that subsequently file is online available, and, for example, via e-mail, the notice and URL(uniform resource locator) (URL) address of file are sent to the user.This URL allows the user to check downloaded files and it is preserved.
For example, Fig. 5 B shows the GUI 503 that presents the tolerance report of chargeing.This GUI 503 provides frame 503a and the 503b that is similar to GUI 501.In addition, the user can specify Report Type via button 503c.Button 503d, 503e and 503f provide the ability of selecting following illustrative report for the user: all User Activity reports; Account management report and online charging report.
In addition, can present chart 503g and reflect selected report.Text box 503h provides the selection of subtype, such as histogram, pie chart etc.
In addition, table 503i can enumerate online charging information.In this example, online service is relevant with telephone service, therefore, table comprises following field: subscriber, date, login ID, employee type, check bill, check the bill items detail, check the bill report, check bill call out detailed, check that EO bill, bill address inquires to, search TN (telephone number) and amount to.
According to one embodiment of present invention, metrics portal 111 provides transaction view (or report) or active view.Affairs are specific behaviors, it is characterized in that, the user carries out the defined series of steps in order to consummatory behavior on door 111.Activity is set of process step (flowthrough) or early stage API Calls, and system generates this API Calls and handles with the affairs that the user is finished on door 111.Usually, on door, carry out the needed specific series of steps of affairs and remain unchanged, and do not consider early stage system or the geographic area that affairs relate to.On the contrary, this action need is used for carrying out early stage system that this group process steps of affairs or early stage API Calls will relate to along with office and geographic area and changes.Because there is defined series of steps related in each affairs, thus with carry out the movable opposite of affairs, transaction view or report are the more accurate measurements of portal activity, work functionality and productive capacity.
Active view has shown the API Calls statistics that is used for each affairs (online business transaction).
Except GUI 501 and 503, metrics portal 111 can provide report based on work group hierarchy, thereby working group can be with the breviary modal representation and according to selecting the detailed member that working group represents selected working group that is listed as.All activities and/or affairs corresponding to the member of selected working group will be provided in report.
In addition, metrics portal 111 can be listed and be used for the predetermined report that the user selects.These predetermined reports can comprise the report about active customer users and active online service provider representative of consumer.
Can make up the process that realizes that described herein being used to provides tolerance to follow the tracks of via software, hardware (for example, general processor, digital signal processing (DSP) chip, special IC (ASIC), field programmable gate array (FPGA) etc.), firmware or its.Below describe this example hardware that is used to carry out described function in detail.
Fig. 6 illustrates computer system 600, can realize according to embodiments of the invention thereon.For example, the system 600 that can use a computer realizes process described herein.Computer system 600 comprises bus 601 or other communication agency that is used for information is communicated, and the processor that is used for process information 603 that is connected with bus 601.Computer system 600 also comprises the primary memory 605 such as random-access memory (ram) or other dynamic memory, and this primary memory 605 is connected with bus 601, and being used to store will be by the information and the instruction of processor 603 execution.Primary memory 605 also can be used to be stored in temporary variable or other intermediate information during the execution command of processor 603.Computer system 600 may further include ROM (read-only memory) 607 or other static storage device that is connected with bus 601, is used to store the static information and the instruction that are used for processor 603.To be connected to bus 601 such as the memory device 609 of disk or CD, be used for canned data and instruction enduringly.
According to one embodiment of present invention, carry out the instruction that is included in the primary memory 605 in response to processor 603 and arrange, carry out process described herein by computer system 600.Can from another computer-readable medium, this instruction be read in the primary memory 605 such as memory device 609.The execution that is included in the instruction layout in the primary memory 605 makes processor 603 carry out treatment step described herein.One or more processors in also can arranging with multiprocessing are carried out the instruction that is included in the primary memory 605.In alternative embodiment, can use hard-wired circuitry to substitute or combine and realize embodiments of the invention with software instruction.Therefore, any particular combinations that embodiments of the invention is not limited to hardware circuit and software.
Network linking 619 typically provides data communication by one or more networks to miscellaneous equipment.For example, network linking 619 can provide and being connected of host computer 623 by local network 621, it has to network 625 (for example, wide area network (WAN) or generally be called the worldwide packet data communication network of " the Internet " now) or to the connectivity by the data equipment of service provider's operation.Local network 621 and network 625 all use electric signal, electromagnetic signal or light signal to come transmission information and instruction.With computer system 600 communicate digital data, the signal by diverse network and connect on 619 and signal by communication interface 617 at network is the exemplary form of the carrier wave of load information and instruction.
Term " computer-readable medium " refers to the arbitrary medium that participation provides instruction to carry out to processor 603 as used herein.This medium can have a lot of forms, includes but not limited to non-volatile media, Volatile media and transmission medium.For example, non-volatile media comprises such as memory device 609 such CD or disk.Volatile media comprises the dynamic storage such as primary memory 605.Transmission medium comprises concentric cable, copper cash and optical fiber, comprises the electric wire that constitutes bus 601.Transmission medium also can have sound wave, light wave or form of electromagnetic wave, such as those those ripples that generated during radio frequency (RF) and infrared ray (IR) data communication.The common form of computer-readable medium comprises, for example, floppy drive dish, flexible plastic disc, hard disc, tape, arbitrarily other magnetic medium, CD-ROM, CDRW, DVD, arbitrarily other light medium, punch card, paper tape, optical markings table, other has physical medium, RAM, PROM and EPROM, the FLASH-EPROM of hole or other light identifiable marker pattern, other storage chip or cartridge tape, carrier wave or computer-readable other medium arbitrarily arbitrarily arbitrarily.
The instruction that processor is provided for carrying out can relate to various forms of computer-readable mediums.For example, the instruction that is used to implement at least a portion of the present invention can initially be loaded on the disk of remote computer.In this scheme, remote computer is loaded into instruction in the primary memory, and uses modulator-demodular unit to send instruction on telephone line.The modulator-demodular unit of local computing system receives the data on the telephone line, and use infrared transmitter that data are converted to infrared signal, and infrared signal is transmitted into portable computing device, such as PDA(Personal Digital Assistant) or notebook computer.Infrared detector receives information and the order by the infrared signal load on portable computing device, and data are placed on the bus.Bus is sent to primary memory with data, and processor is from primary memory retrieval and carry out this order.Before or after the execution of processor, can be alternatively with the instruction storage that receives by primary memory on memory device.
In the instructions in front, various preferred embodiments have been described with reference to the drawings.Yet, be apparent that, under the situation of the more broad range of the present invention as illustrated in not deviating from, can make various modifications and variations, and can realize the embodiment that adds it as the back claim.Therefore, this instructions and accompanying drawing are thought the illustrative and not restrictive meaning.
Claims (22)
1. method comprises:
The online activity that identification is associated with Business Stream;
Determine that whether described online activity is the part of affairs, wherein defines described affairs according to business rule; And
If described online activity is the part of described affairs, then upgrade the state of described affairs.
2. method according to claim 1 wherein uses the state that is upgraded to revise transaction journal, and described method further comprises:
Upgrade the online activity daily record based on the online activity of being discerned.
3. method according to claim 2 further comprises:
Described activity log and described transaction journal are stored in a plurality of formations; And
Described activity log and described transaction journal are handled to generate metric data.
4. method according to claim 1, wherein said metric data can visit via online door or reporting system.
5. method according to claim 1, wherein said online activity comprise that application programming interfaces (API) call.
6. method according to claim 1 further comprises:
Determine whether described affairs are new; And
Establishment is used for the new transaction journal of new affairs.
7. method according to claim 1, the step and the described Business Stream that wherein upgrade described state are asynchronous.
8. system comprises:
Metric module is configured to discern the online activity that is associated with Business Stream, and determines whether described online activity is the part of affairs, wherein defines described affairs according to business rule,
Wherein, described metric module be further configured for: if described online activity is the part of described affairs, then upgrade the state of described affairs.
9. system according to claim 8, wherein said metric module be further configured for: use the state that is upgraded to revise transaction journal, and upgrade the online activity daily record based on the online activity of being discerned.
10. system according to claim 9 further comprises:
A plurality of formations are configured to store described activity log and described transaction journal; And
Data processor is configured to handle described activity log and described transaction journal to generate metric data.
11. system according to claim 8, wherein said metric data can visit via online door or reporting system.
12. system according to claim 8, wherein said online activity comprise that application programming interfaces (API) call.
13. system according to claim 8, wherein said metric module be further configured for: determine whether described affairs are new, and create the new transaction journal be used for new affairs.
14. system according to claim 8, the renewal of wherein said state and described Business Stream are asynchronous.
15. a method comprises:
In response to request, from the database retrieval metric data from the user; And
Present described metric data to described user, wherein metric data is corresponding to affairs, and described affairs are defined as by business rule and comprise one or more online activity.
16. method according to claim 15 is wherein preserved described one or more activities in the online activity daily record.
17. method according to claim 15, wherein said online activity comprise that application programming interfaces (API) call.
18. method according to claim 15 wherein uses described metric data to generate report on real-time basis.
19. a device comprises:
Processor is configured in response to the request from the user, from the database retrieval metric data; And
Graphic user interface is configured to present described metric data to the user, and wherein metric data is corresponding to affairs, and described affairs are defined as by business rule and comprise one or more online activity.
20. device according to claim 19 is wherein preserved described one or more activities in the online activity daily record.
21. device according to claim 19, wherein said online activity comprise that application programming interfaces (API) call.
22. device according to claim 19 wherein uses described metric data to generate report on real-time basis.
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| US11/496,090 | 2006-07-31 | ||
| US11/496,090 US9031903B2 (en) | 2006-07-31 | 2006-07-31 | Method and system for providing network based transaction metrics |
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| CN101553803A true CN101553803A (en) | 2009-10-07 |
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| EP (1) | EP2062159A4 (en) |
| CN (1) | CN101553803A (en) |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101778017B (en) * | 2010-01-05 | 2012-05-23 | 中国工商银行股份有限公司 | Method and server for processing on-line transaction fault event of mainframe |
| CN105701738A (en) * | 2016-03-30 | 2016-06-22 | 上海上实龙创智慧能源科技股份有限公司 | Area architectural energy consumption platform data acquisition processing method and device for realizing same |
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| US20120167035A1 (en) * | 2010-12-22 | 2012-06-28 | Electronics And Telecommunications Research Institute | Apparatus and method for developing customer-oriented emotional home application service |
| US20130060932A1 (en) * | 2011-09-06 | 2013-03-07 | Shachar Ofek | Discovering tiers within an application |
| US9178771B2 (en) * | 2012-08-23 | 2015-11-03 | Hewlett-Packard Development Company, L.P. | Determining the type of a network tier |
| US10460270B2 (en) * | 2012-09-12 | 2019-10-29 | Salesforce.Com, Inc. | Systems, methods, and apparatuses for implementing cross-organizational processing of business intelligence metrics |
| US20140096268A1 (en) * | 2012-09-28 | 2014-04-03 | Kabushiki Kaisha Toshiba | Information processing apparatus, data returning method and storage medium |
| US10438183B2 (en) | 2013-07-02 | 2019-10-08 | Boku, Inc. | Merchant hosted checkout at a billing server |
| US10147131B2 (en) | 2013-07-02 | 2018-12-04 | Boku, Inc. | Merchant hosted checkout at a merchant server |
| WO2015003050A1 (en) * | 2013-07-02 | 2015-01-08 | Boku, Inc. | Merchant hosted checkout |
| CN108063692B (en) * | 2016-11-08 | 2019-11-26 | 中国移动通信有限公司研究院 | Method for recognizing flux and device |
| CN110874494B (en) * | 2018-08-29 | 2023-05-02 | 阿里巴巴集团控股有限公司 | Method, device and system for processing password operation and method for constructing measurement trust chain |
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| US5809144A (en) * | 1995-08-24 | 1998-09-15 | Carnegie Mellon University | Method and apparatus for purchasing and delivering digital goods over a network |
| US5710887A (en) * | 1995-08-29 | 1998-01-20 | Broadvision | Computer system and method for electronic commerce |
| EP1016047B1 (en) * | 1996-10-09 | 2008-12-17 | Visa International Service Association | Electronic statement presentment system |
| US6574661B1 (en) * | 1997-09-26 | 2003-06-03 | Mci Communications Corporation | Integrated proxy interface for web based telecommunication toll-free network management using a network manager for downloading a call routing tree to client |
| US5982865A (en) * | 1997-11-26 | 1999-11-09 | International Business Machines Corporation | Flexible customer billing solution for telephone systems utilizing intelligent peripherals in advanced intelligent network |
| US20010012346A1 (en) * | 1999-01-29 | 2001-08-09 | Alex Terry | Interactive billing system utilizing a thin web client interface |
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- 2007-07-30 EP EP07840580A patent/EP2062159A4/en not_active Withdrawn
- 2007-07-30 CN CN 200780036624 patent/CN101553803A/en active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101778017B (en) * | 2010-01-05 | 2012-05-23 | 中国工商银行股份有限公司 | Method and server for processing on-line transaction fault event of mainframe |
| CN105701738A (en) * | 2016-03-30 | 2016-06-22 | 上海上实龙创智慧能源科技股份有限公司 | Area architectural energy consumption platform data acquisition processing method and device for realizing same |
Also Published As
| Publication number | Publication date |
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| US9031903B2 (en) | 2015-05-12 |
| US20080027962A1 (en) | 2008-01-31 |
| EP2062159A2 (en) | 2009-05-27 |
| WO2008016871A3 (en) | 2008-08-28 |
| WO2008016871A2 (en) | 2008-02-07 |
| EP2062159A4 (en) | 2011-09-07 |
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