CN101527014A - Automatic case distribution system - Google Patents
Automatic case distribution system Download PDFInfo
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- CN101527014A CN101527014A CN200910103566A CN200910103566A CN101527014A CN 101527014 A CN101527014 A CN 101527014A CN 200910103566 A CN200910103566 A CN 200910103566A CN 200910103566 A CN200910103566 A CN 200910103566A CN 101527014 A CN101527014 A CN 101527014A
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Abstract
An automatic case distribution system comprises a warning condition database, a collaborative platform, a plurality of user terminals and a plurality of case databases for storing different kinds of cases; wherein, the warning condition database stores case information and sends the case information to the corresponding case databases via a first adapter according to the types of the case information, and sends a prompting message including the case database in which the case information is stored to the collaborative platform via a second adapter according to address information in the case information; the collaborative platform sends the prompting message to the corresponding user terminal according to the address information; the user terminal clicks the prompting message and extracts the case information in the corresponding database. The case automatic distribution system can determine police transferring direction in the very first time based on rules, push information to the units handling cases via the collaborative platform and notify the leaders of the units handling cases through messages. The system finishes handling mass affairs for the first time without manual intervention in the process and realizes automatic, accurate and timely distribution of cases.
Description
Technical field
The present invention relates to a kind of automatic case distribution system in the automatic processing platform of a kind of police service.
Background technology
The alert pattern of accepting that exists mainly contains by telephone call, by SMS alarm, reports to the police, passes through last door alarm etc. by the internet at present.These several modes are except that last door alarm, alert all can not directly transfer to alert the very first time and dispose unit, take the most general telephone call to analyze, it is to accept to concentrate, change the mode of doing step by step and carry out that alert is disposed, this mode can be assembled police strength fast, be fit to disposal, but be unfavorable for that the masses exercise supervision to case subsequent treatment situation, and accept with the pressure of command node bigger than major issue.
Summary of the invention
The purpose of this invention is to provide and a kind ofly can be distributed to basic unit automatically, thereby realize disposing fast the automatic case distribution system of alert warning message.
For achieving the above object, the invention provides a kind of automatic case distribution system, include collaborative platform, the alert database, a plurality of case databases and a plurality of user terminal, behind the case information input alert database, the alert database is by the information type of case information, case information is sent in the corresponding case database by first adapter, and send a prompting message that includes case information place case database to collaborative platform by second adapter according to the address information in the case information, collaborative platform is sent to corresponding user terminal according to address information with prompting message, user terminal is clicked prompting message, extracts case information in corresponding database.
Above-mentioned first adapter includes data incoming end, protocol conversion module, packing data module and data sending terminal, the data incoming end is sent to protocol converter after receiving the data message that the alert database sends, protocol converter with data be converted to the case database general form, and send to the packing data module and pack, send in the corresponding case database by data sending terminal according to the information type of case information.
Above-mentioned second adapter includes data incoming end, protocol conversion module, packing data module and data sending terminal, the data incoming end is sent to protocol conversion module after receiving the data message that the case database sends, protocol conversion module with data be converted to protocol platform general form, and send to the packing data module and pack, send to corresponding user terminal according to address information by data sending terminal.
Collaborative platform is the system that the inner private network of existing public security is used for carrying out the interior business management, and user terminal is meant the various user terminals of public security system inside, for example the computer terminal of municipal public security bureau all departments, all departments of branch office and local police station of basic unit.
Among the present invention, system can be according to rule, and the very first time formulates changes alert whereabouts, and by collaborative platform, to the unit's of handling a case PUSH message, then by the leader of the SMS notification unit of handling a case, finished for the first time by system and to deal with emergencies and dangerous situations, process need not manual intervention, realized case automatically, accurately, distribution timely.
Description of drawings
Accompanying drawing is the configuration diagram of embodiment of the invention system;
Embodiment
The invention will be further described below in conjunction with drawings and Examples:
As shown in drawings, the automatic case distribution system of the embodiment of the invention, has collaborative platform 1, case database 2, user terminal 3 and alert database 4, behind the case information input alert database 4, alert database 4 is by the information type of case information, case information is sent in the corresponding case database 2 by first adapter 5, and send a prompting message that includes case information place case database to collaborative platform 1 by second adapter 6 according to the address information in the case information, collaborative platform 1 is sent to corresponding user terminal 3 according to address information with prompting message, user terminal 3 is clicked prompting message, extracts case information in corresponding case database 2.
First adapter 5 includes data incoming end 51, protocol conversion module 52, packing data module 53 and data sending terminal 54, data incoming end 51 is sent to protocol conversion module 52 after receiving the data message that alert database 4 sends, protocol conversion module 52 with data be converted to case database 2 general form, and send to packing data module 53 and pack, send in the corresponding case database 2 by data sending terminal 54 according to the information type of case information.
Second adapter 6 includes data incoming end 61, protocol conversion module 62, packing data module 63 and data sending terminal 64, data incoming end 61 is sent to protocol conversion module 62 after receiving the data message that case database 2 sends, protocol conversion module 62 with data be converted to collaborative platform 1 general form, and send to the packing data module and advance 63 row packings, send to corresponding user terminal 3 according to address information by data sending terminal 64.
After terminal device received the report for police service, system was dispensed to area under one's jurisdiction local police station automatically with warning message and handles according to affiliated jurisdictional information in the terminal device information.
In other handled a case machine-operated hall (as vice squad), after terminal device received the report for police service, system was dispensed to this unit with warning message and handles according to this equipment " affiliated unit " information.
After people's police deal with emergencies and dangerous situations, by the basic police service platform of the inner private network of the existing public security system feedback of dealing with emergencies and dangerous situations.System of the present invention is according to rule, and the very first time formulates changes alert whereabouts, and by collaborative platform, to the unit's of handling a case PUSH message, simultaneously by the leader of the SMS notification unit of handling a case, has been finished for the first time by system since then and dealt with emergencies and dangerous situations, and whole process need not manual intervention.
Change alarming information will in conjunction with the people in the five elements, case, the time, notify the unit of accepting, start alert simultaneously and accept tracking.
Claims (3)
1. automatic case distribution system, comprise collaborative platform, a plurality of user terminals and a plurality of case database that is used to deposit dissimilar cases, it is characterized in that: it also includes the alert database of depositing case information, the alert database root is according to the information type of case information, case information is sent in the corresponding case database by first adapter, and send a prompting message that includes case information place case database to collaborative platform by second adapter according to the address information in the case information, collaborative platform is sent to corresponding user terminal according to address information with prompting message, user terminal is clicked prompting message, extracts case information in corresponding database.
2. automatic case distribution system as claimed in claim 1, it is characterized in that: described first adapter includes data incoming end, protocol conversion module, packing data module and data sending terminal, the data incoming end is sent to protocol converter after receiving the data message that the alert database sends, protocol converter with data be converted to the case database general form, and send to the packing data module and pack, send in the corresponding case database by data sending terminal according to the information type of case information.
3. automatic case distribution system as claimed in claim 1, it is characterized in that: described second adapter includes data incoming end, protocol conversion module, packing data module and data sending terminal, the data incoming end is sent to protocol conversion module after receiving the data message that the case database sends, protocol conversion module with data be converted to protocol platform general form, and send to the packing data module and pack, send to corresponding user terminal according to address information by data sending terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910103566A CN101527014A (en) | 2009-04-10 | 2009-04-10 | Automatic case distribution system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN200910103566A CN101527014A (en) | 2009-04-10 | 2009-04-10 | Automatic case distribution system |
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| Publication Number | Publication Date |
|---|---|
| CN101527014A true CN101527014A (en) | 2009-09-09 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN200910103566A Pending CN101527014A (en) | 2009-04-10 | 2009-04-10 | Automatic case distribution system |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102768792A (en) * | 2012-06-29 | 2012-11-07 | 安科智慧城市技术（中国）有限公司 | Network alarm centralized pushing method and device |
| CN104463475A (en) * | 2014-12-17 | 2015-03-25 | 四川效率源信息安全技术有限责任公司 | Collaborative case handling method and system thereof |
| CN109903197A (en) * | 2019-01-24 | 2019-06-18 | 珠海市泰维思信息科技有限公司 | Case management system and its operating method |
| CN110660205A (en) * | 2019-08-30 | 2020-01-07 | 视联动力信息技术股份有限公司 | Alarm information processing method and device, electronic equipment and readable storage medium |
| CN113283763A (en) * | 2021-05-31 | 2021-08-20 | 浙江环玛信息科技有限公司 | Smart court message pushing method and system |
-
2009
- 2009-04-10 CN CN200910103566A patent/CN101527014A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102768792A (en) * | 2012-06-29 | 2012-11-07 | 安科智慧城市技术（中国）有限公司 | Network alarm centralized pushing method and device |
| CN104463475A (en) * | 2014-12-17 | 2015-03-25 | 四川效率源信息安全技术有限责任公司 | Collaborative case handling method and system thereof |
| CN109903197A (en) * | 2019-01-24 | 2019-06-18 | 珠海市泰维思信息科技有限公司 | Case management system and its operating method |
| CN110660205A (en) * | 2019-08-30 | 2020-01-07 | 视联动力信息技术股份有限公司 | Alarm information processing method and device, electronic equipment and readable storage medium |
| CN113283763A (en) * | 2021-05-31 | 2021-08-20 | 浙江环玛信息科技有限公司 | Smart court message pushing method and system |
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Open date: 20090909 |