CN101526906A - Management system for running maintenance services - Google Patents
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- CN101526906A CN101526906A CN200810034380A CN200810034380A CN101526906A CN 101526906 A CN101526906 A CN 101526906A CN 200810034380 A CN200810034380 A CN 200810034380A CN 200810034380 A CN200810034380 A CN 200810034380A CN 101526906 A CN101526906 A CN 101526906A
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Abstract
The invention discloses a management system for running maintenance services, which consists of a presentation layer, a service logic layer, a framework layer, a data access layer and a storage layer, and adopts a Browser/Server multi-layer architecture and strong cohesion coupling among the layers, wherein the presentation layer consists of a display component on a user interface and a processing component on the user interface; the service logic layer consists of a service entity and a service appearance; the data access layer consists of a data entity and a data access component; the storage layer consists of a database and files; and the framework layer consists of a base class and a common class. Based on an internationally used ITIL standard, the system is a software product which is developed by domestic enterprises independently and has an independent intellectual property right, is particularly suitable for a governmental electronic government affair system and plays a great role in supporting the stable running of the governmental electronic government affair system; besides, with low price, the system has a broad market prospect.
Description
[technical field]
The present invention relates to IT Service Management field, specifically, is a kind of management system for running maintenance services that is primarily aimed at the electronic government affairs system of government.
[background technology]
IT Service Management (IT Service Management) becomes realization IT infrastructure and the unified key of business objective, and can reduce the IT management costs effectively.
ITIL (Information Technology Infrastructure Library) be general in the world also be that a cover of standard is that the IT service management .ITIL at center is divided into ten core processes and a management function with the IT Service Management with the flow process.These ten core processes are respectively service level managment, financial management, Capacity Management, continuation management, availability management, configuration management, change management, release management, incident management, issue management, and a management function is an information desk.
At present, mainly contain the common software of foreign vendor in this field, the Unicenter of CA for example, the tivoli of IBM, the remedy of BMC, the OpenView of HP etc.Existing software is universal, meets the international standard of ITIL, but does not possess industry characteristic, is difficult to satisfy some individual demands of user.Need the user to carry out secondary development on this basis and just can meet individual requirements, cause implementation cost than higher.
[summary of the invention]
The objective of the invention is to overcome the deficiency of existing system software, a kind of standardization theory based on ITSM is provided, meet the industry standard of administration request, and develop the software module that has industrial nature accordingly and then the management system for running maintenance services of exploitation.
For realizing above purpose, the present invention is achieved through the following technical solutions:
Management system for running maintenance services is made up of presentation layer, Business Logic, ccf layer, data access layer, five parts of accumulation layer, as shown in Figure 1, adopts the Browser/Server multi-tier systematic structure, the strong interior poly-coupling of sending between each layer; Wherein,
(1) presentation layer is by (UI, User Interface) display module of user interface, and the processing components of user interface is formed;
(2) Business Logic is made up of Business Entity and professional outward appearance;
(3) data access layer is made up of data entity and MDAC;
(4) accumulation layer is made up of database and file;
(5) ccf layer is made up of base class and public class;
Described presentation layer is responsible for the demonstration and the page work of treatment of user interface; The display module of user interface is connected with the processing components of user interface, and the information that processing components is provided is presented on the interface; The professional outward appearance of the processing components of user interface and Business Logic is connected, and will be transmitted to the display module of user interface after the Business Entity process conversion that provide;
Described Business Logic encapsulates service logic according to OO mode disassociation service entity; The processing components of the user interface of professional outward appearance and presentation layer is connected; Business Entity is the operated object of professional outward appearance;
Wherein, can divide, form a plurality of submodules by function or operation flow, mutual between these submodules and and presentation layer and database between should keep relative independentability alternately as far as possible; Business Logic can be divided into a plurality of child servers, is distributed on one or more nodes by the needs of using; Business Logic comprises 12 modules such as information desk, configuration management, change management, release management, incident management, issue management, service level managment, financial management, Capacity Management, continuation management, availability management, user and empowerment management, these functional modules characteristic according to E-Government on the basis that meets the ITIL standard expands, as shown in Figure 2;
Information desk: information desk is a kind of service function, is used to receive all kinds of incidents and incident management and combines closely, and connect other Service Management flow process;
Configuration management: configuration management is that configuration item resources such as software and hardware in the system are discerned and defined, and the movable processes that constitute such as the correctness of record and report configuration status and change request and check configuration item and integrality;
Change management: change management is the method that will guarantee can have standard in the process of IT service change, and with these changes of effective monitoring, reduction or elimination are because the problem that change is caused; Its purpose is not the generation of control and restriction change, but service disconnection is effectively managed, and guarantees to change and carries out in order;
Release management: release management is meant back is after tested imported the newly-increased of practical application or management process that amended configuration item is distributed and propagated, purpose is the security that will ensure all component softwares, after guaranteeing the having only right version that passes through complete test authorized, just can enter the commencement of commercial operation environment;
Incident management: incident management refers to accident management or contingency management, handles the crisis of IT and will therefrom recover running; Promptly when accident occurring, can recover the normal operation of serving as much as possible, avoid service disconnection, to guarantee best service availability rank;
Issue management: issue management is meant the flow process of being responsible for solving all problems that runs in the IT Service Operation process; The main activities of issue management is exactly in fact the basic reason of analyzing with the incident that is listed problem, find out solution, the influence of incident is minimized, and by finding the basic reason that incident or latent defect take place to reduce the generation once more of the quantity or the incident of elimination of incident;
Service level managment: service level managment is a kind of ahead methods opinion and handling procedure of strictness, is the flow process that defines, consults, concludes a bargin, detects and evaluate the service quality level that offers the client;
Financial management: financial management is to provide on the basis of understanding IT Service Management flow process in depth, the expense that IT is resumed operation and cost is redistributed and carry out the program of correct management, its target is to help IT department to strengthen cost benefit when service is provided to adjust, rationally to utilize the IT resource, to increase the benefit and the validity of financial resources use;
The sustainability management: the sustainability management is meant guarantees to take place have enough technology, finance and management resource to guarantee that IT can continue the management process of service after the disaster;
Capacity Management: Capacity Management is meant under the double constraints of cost and business demand, provides correct management with the IT resource by continuing of disposing that rational service ability guarantees to serve, with the performance maximum efficiency; In time provide effective IT service with rational cost, organize current and business demand in the future to satisfy;
Availability management: availability management is to ensure the availability of IT service and put into practice availability requirement under the prerequisite of correct use resource, method and technology; Target is that the design of guaranteeing the IT service meets professional required availability rank;
User and empowerment management: responsible recording user information and corresponding authority, guarantee security and confidentiality;
Described data access layer is according to OO mode mask data entity; MDAC is connected with accumulation layer; Data entity is the operated object of MDAC;
Described accumulation layer comprises database storing and file storage dual mode, all is connected with MDAC;
Described ccf layer provides base class each layer succession to other, guarantees the standardization of overall technology, is that public class is for other each layer uses simultaneously with function package such as authority, abnormality processing.
The good effect of management system for running maintenance services of the present invention is:
(1) native system is based on the ITIL standard of the current international practice, it is the software product with independent intellectual property right of domestic enterprise's independent research, be specially adapted to the electronic government affairs system of government, will play great supporting role the stable operation of the electronic government affairs system of government;
(2) because this software price is cheap, can be government and save great amount of investment, have extensive market prospects.
[description of drawings]
The structural representation of Fig. 1 management system for running maintenance services;
Fig. 2 Business Logic structural representation.
[embodiment]
Below in conjunction with accompanying drawing the present invention is further detailed, but the embodiment that the invention is not restricted to provide.
Embodiment 1
Referring to accompanying drawing 1, management system for running maintenance services is made up of presentation layer, Business Logic, ccf layer, data access layer, five parts of accumulation layer; Adopt the Browser/Server multi-tier systematic structure, the strong interior poly-coupling of sending between each layer; Wherein, presentation layer is by UI (User Interface) display module, and the UI processing components is formed; Business Logic is made up of Business Entity and professional outward appearance; Data access layer is made up of data entity and MDAC; Accumulation layer is made up of database and file; Ccf layer is made up of base class and public class.
Referring to accompanying drawing 2, when the user initiates a services request, to accept by information desk 1, the classification according to services request after information desk 1 is accepted forwards it to incident management 2 or issue management 3.
Incident management 2 can directly dispose according to the single incident mode, replies to information desk 1, and incident finishes, and the service process of this incident will be recorded in the service level management 7.
Issue management 3 can find the basic reason of problem, and according to circumstances replies to information desk 1, selects whether to initiate change management 4 simultaneously.The service process of this problem will be recorded in the service level management 7.
Change management 4 is changes that management is dealt with problems, and approved change will be issued by release management 5, upgrade configuration management 6 simultaneously.
All basic configuration informations and all kinds of modification information have been write down in configuration management 6.
The above involved financial information of all processes of financial management 8 records, and provide assessment.
Availability management 9, Capacity Management 10, sustainability management 11 are used to support incident management 2 and issue management 3, and can mutually promote, and its essential information is supported by configuration management 6.
User and empowerment management 12 are to be responsible for recording user information and corresponding authority, guarantee security and confidentiality.
Claims (3)
1. a management system for running maintenance services is characterized in that, is made up of presentation layer, Business Logic, ccf layer, data access layer, five parts of accumulation layer, adopts the Browser/Server multi-tier systematic structure, the strong interior poly-coupling of sending between each layer; Wherein,
(1) presentation layer is by the display module of user interface, and the processing components of user interface is formed;
(2) Business Logic is made up of Business Entity and professional outward appearance;
(3) data access layer is made up of data entity and MDAC;
(4) accumulation layer is made up of database and file;
(5) ccf layer is made up of base class and public class.
2. management system for running maintenance services according to claim 1 is characterized in that,
Described presentation layer is responsible for the demonstration and the page work of treatment of user interface; The display module of user interface is connected with the processing components of user interface, and the information that processing components is provided is presented on the interface; The professional outward appearance of the processing components of user interface and Business Logic is connected, and will be transmitted to the display module of user interface after the Business Entity process conversion that provide;
Described Business Logic encapsulates service logic according to OO mode disassociation service entity; The processing components of the user interface of professional outward appearance and presentation layer is connected; Business Entity is the operated object of professional outward appearance;
Described data access layer is according to OO mode mask data entity; MDAC is connected with accumulation layer; Data entity is the operated object of MDAC;
Described accumulation layer comprises database storing and file storage dual mode, all is connected with MDAC;
Described ccf layer provide base class to other each layer basic unit, guarantee the standardization of overall technology, be that public class is for other each layer uses simultaneously with function package such as authority, abnormality processing.
3. management system for running maintenance services according to claim 2, it is characterized in that, described Business Logic, it comprises information desk, configuration management, change management, release management, incident management, issue management, service level managment, financial management, Capacity Management, continuation management, availability management, user and 12 modules of empowerment management; Wherein,
Information desk: information desk is a kind of service function, is used to receive all kinds of incidents and incident management and combines closely, and connect other Service Management flow process;
Configuration management: configuration management is that configuration item resources such as software and hardware in the system are discerned and defined, and the movable processes that constitute such as the correctness of record and report configuration status and change request and check configuration item and integrality;
Change management: change management is the method that will guarantee can have standard in the process of IT service change, and with these changes of effective monitoring, reduction or elimination are because the problem that change is caused; Its purpose is not the generation of control and restriction change, but service disconnection is effectively managed, and guarantees to change and carries out in order;
Release management: release management is meant back is after tested imported the newly-increased of practical application or management process that amended configuration item is distributed and propagated, purpose is the security that will ensure all component softwares, after guaranteeing the having only right version that passes through complete test authorized, just can enter the commencement of commercial operation environment;
Incident management: incident management refers to accident management or contingency management, handles the crisis of IT and will therefrom recover running; Promptly when accident occurring, can recover the normal operation of serving as much as possible, avoid service disconnection, to guarantee best service availability rank;
Issue management: issue management is meant the flow process of being responsible for solving all problems that runs in the IT Service Operation process; The main activities of issue management is exactly in fact the basic reason of analyzing with the incident that is listed problem, find out solution, the influence of incident is minimized, and by finding the basic reason that incident or latent defect take place to reduce the generation once more of the quantity or the incident of elimination of incident;
Service level managment: service level managment is a kind of ahead methods opinion and handling procedure of strictness, is the flow process that defines, consults, concludes a bargin, detects and evaluate the service quality level that offers the client;
Financial management: financial management is to provide on the basis of understanding IT Service Management flow process in depth, the expense that IT is resumed operation and cost is redistributed and carry out the program of correct management, its target is to help IT department to strengthen cost benefit when service is provided to adjust, rationally to utilize the IT resource, to increase the benefit and the validity of financial resources use;
The sustainability management: the sustainability management is meant guarantees to take place have enough technology, finance and management resource to guarantee that IT can continue the management process of service after the disaster;
Capacity Management: Capacity Management is meant under the double constraints of cost and business demand, provides correct management with the IT resource by continuing of disposing that rational service ability guarantees to serve, with the performance maximum efficiency; In time provide effective IT service with rational cost, organize current and business demand in the future to satisfy;
Availability management: availability management is to ensure the availability of IT service and put into practice availability requirement under the prerequisite of correct use resource, method and technology; Target is that the design of guaranteeing the IT service meets professional required availability rank;
User and empowerment management: responsible recording user information and corresponding authority, guarantee security and confidentiality.
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| Application Number | Priority Date | Filing Date | Title |
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| CN200810034380A CN101526906A (en) | 2008-03-07 | 2008-03-07 | Management system for running maintenance services |
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| CN200810034380A CN101526906A (en) | 2008-03-07 | 2008-03-07 | Management system for running maintenance services |
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Cited By (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102279737A (en) * | 2010-06-02 | 2011-12-14 | 埃森哲环球服务有限公司 | System and method for analytic process design |
| CN102567021A (en) * | 2011-12-27 | 2012-07-11 | 浙江省电力公司 | Information operating maintenance management method |
| CN102592192A (en) * | 2011-12-27 | 2012-07-18 | 浙江省电力公司 | Information operating maintenance and management system |
| CN103390227A (en) * | 2013-08-08 | 2013-11-13 | 上海汉得信息技术股份有限公司 | System operation support system based on cloud computing |
| CN103745015A (en) * | 2014-01-25 | 2014-04-23 | 温州大学 | Foreign affairs information management and release system |
| CN103823660A (en) * | 2012-11-16 | 2014-05-28 | 中国移动通信集团广东有限公司 | Method and system for IT (information technology) operation and maintenance configuration management |
| CN105446716A (en) * | 2014-08-18 | 2016-03-30 | 阿里巴巴集团控股有限公司 | Computer-based business implementation method and apparatus |
| CN105959335A (en) * | 2016-07-19 | 2016-09-21 | 腾讯科技（深圳）有限公司 | Network attack behavior detection method and related device |
| CN106933555A (en) * | 2015-12-30 | 2017-07-07 | 中国科学院上海高等研究院 | A kind of data framework system |
| CN107885866A (en) * | 2017-11-22 | 2018-04-06 | 中华人民共和国黄岛出入境检验检疫局 | Integrated port checking method and its information support system |
| CN112860454A (en) * | 2021-02-05 | 2021-05-28 | 百果园技术(新加坡)有限公司 | Service processing system and method |
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2008
- 2008-03-07 CN CN200810034380A patent/CN101526906A/en active Pending
Cited By (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9696894B2 (en) | 2010-06-02 | 2017-07-04 | Accenture Global Services Limited | Analytic process design |
| CN102279737B (en) * | 2010-06-02 | 2014-12-10 | 埃森哲环球服务有限公司 | System and method for analytic process design |
| US9235316B2 (en) | 2010-06-02 | 2016-01-12 | Accenture Global Services Limited | Analytic process design |
| CN102279737A (en) * | 2010-06-02 | 2011-12-14 | 埃森哲环球服务有限公司 | System and method for analytic process design |
| CN102567021A (en) * | 2011-12-27 | 2012-07-11 | 浙江省电力公司 | Information operating maintenance management method |
| CN102592192A (en) * | 2011-12-27 | 2012-07-18 | 浙江省电力公司 | Information operating maintenance and management system |
| CN102567021B (en) * | 2011-12-27 | 2016-05-11 | 浙江省电力公司 | Information operating maintenance management method |
| CN103823660A (en) * | 2012-11-16 | 2014-05-28 | 中国移动通信集团广东有限公司 | Method and system for IT (information technology) operation and maintenance configuration management |
| CN103390227A (en) * | 2013-08-08 | 2013-11-13 | 上海汉得信息技术股份有限公司 | System operation support system based on cloud computing |
| CN103745015A (en) * | 2014-01-25 | 2014-04-23 | 温州大学 | Foreign affairs information management and release system |
| CN105446716A (en) * | 2014-08-18 | 2016-03-30 | 阿里巴巴集团控股有限公司 | Computer-based business implementation method and apparatus |
| CN105446716B (en) * | 2014-08-18 | 2019-05-31 | 阿里巴巴集团控股有限公司 | A kind of computer based service implementation method and device |
| CN106933555A (en) * | 2015-12-30 | 2017-07-07 | 中国科学院上海高等研究院 | A kind of data framework system |
| CN106933555B (en) * | 2015-12-30 | 2020-06-16 | 中国科学院上海高等研究院 | Data framework system |
| CN105959335A (en) * | 2016-07-19 | 2016-09-21 | 腾讯科技（深圳）有限公司 | Network attack behavior detection method and related device |
| CN105959335B (en) * | 2016-07-19 | 2019-11-19 | 腾讯科技（深圳）有限公司 | A kind of attack detection method and relevant apparatus |
| CN107885866A (en) * | 2017-11-22 | 2018-04-06 | 中华人民共和国黄岛出入境检验检疫局 | Integrated port checking method and its information support system |
| CN112860454A (en) * | 2021-02-05 | 2021-05-28 | 百果园技术(新加坡)有限公司 | Service processing system and method |
| CN112860454B (en) * | 2021-02-05 | 2024-04-19 | 百果园技术(新加坡)有限公司 | Service processing system and method |
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Application publication date: 20090909 |