CN101414266A - Method for operating artificial product - Google Patents
Method for operating artificial product Download PDFInfo
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- CN101414266A CN101414266A CNA2007101625876A CN200710162587A CN101414266A CN 101414266 A CN101414266 A CN 101414266A CN A2007101625876 A CNA2007101625876 A CN A2007101625876A CN 200710162587 A CN200710162587 A CN 200710162587A CN 101414266 A CN101414266 A CN 101414266A
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Abstract
The invention provides an application program containing a plurality of user interface simulation programs corresponding to different types of products. The application program is dedicated to customer service staff and is used for eliminating communication barriers between the customer service staff and the customers or between technical support staff caused by lack of real objects in communicating with the customers about product technical problems, or used for saving space for accommodating real objects of different types of products. The application program can facilitate the customer service staff to simulate a solution provided by the technical support staff through a called user interface simulation program when the service staff communicates with the customers about the technical problems of different types of products, or to provide the solution to the customers in detail.
Description
Technical field
The present invention relates to a kind of analogy method, particularly a kind of method of operating artificial product.
Background technology
When the fault of the one's own electronics consumer products of general consumer generation unknown cause or performance adjustment failure, because the knowledge to the product aspect comparatively lacks, also may not be certain and the product repairing can be gratifying state even look for the instructions of this product, the assistance that the contact staff that therefore general consumer can stay the shop to the special counter or the businessman of purchase product seek to keep in repair.Yet, because product is of a great variety, the contact staff may not be certain at any time details such as the specification of every kind of product, mode of operation, fault eliminating to be taken notes in detail and give the consumer in good time assistance, therefore when general contact staff meets the product of oneself being unfamiliar with its details or unfamiliar situation, still can need to pass to and seek assistance to engineering staff's ditch of knowing the product details.In such communication process, because the contact staff on hand often and may not be certain to have the material object of different model product, therefore maintenance personal and may not be certain on top of or to understand that the maintenance that the engineering staff gives indicates the consumer that passs on, thereby produce the situation of poor communication.Even the contact staff has the material object of various type products on hand, the also suitable parking space that occupies, for needs are supported the contact staff of miscellaneous service of goods, also very easily attend to one thing and lose sight of another, and the contact staff in actual state still and may not be certain to have enough spaces and place the material object of various type products and reply the variety of issue of consumer in maintenance.
In addition, in intra-company to slip-stick artist or contact staff in the vocational training at the different model product, sometimes owing to, therefore may not be certain the material object that each slip-stick artist who is educated or contact staff have product on hand for fear of the restriction on funds or the space.Under the teaching and training that does not have effective contact product material object, also will make teaching efficiency have a greatly reduced quality, for also causing many invisible losses on maintenance good between company's desire popularization or foundation and consumer and the line of communication.
Summary of the invention
The invention provides a kind of method of operating artificial product.This method comprises the database of setting up all functions that store multiple product; According to the content that this database is stored, this multiple product is set up user's interface simulation program respectively; Provide and can be used to give a user with an application program of calling out corresponding user's interface simulation program by choosing a kind of product in this multiple product; And according to this user at product institute requirement, the running program corresponding to this product is provided, import this running program in the pairing user's interface simulation program of this product for this user.Store a plurality of user's interface simulation programs and this database in this application program corresponding to this multiple product.The function that user's interface simulation program of each product correspondence can be come this product of emulation to running program that should the user imported.
Description of drawings
Fig. 1 is the synoptic diagram of the method for the disclosed operating artificial product of the present invention.
The synoptic diagram of Fig. 2 when the described method of Fig. 1 is applied to the maintenance of display.
Fig. 3 and the 4th figure synoptic diagram when to be user's interface simulation program shown in Figure 2 according to the described method of Fig. 1 be implemented on the operating function of emulation display.
The reference numeral explanation
102,104,106,108 steps
202 letter formula databases
204 user's interface simulation programs
206 application programs
208 customer sides
210 clients
212 technical support ends
310 emulation screens
320 simulated operation panels
330 hierarchy type catalogues.
Embodiment
The communication disorders that may form the product of different model when solving product maintenance or education and training or stack the puzzlement that the product material object spatially causes, the present invention discloses a kind of method of operating artificial product, to solve the above problems.
See also Fig. 1, it is the synoptic diagram of the method for operating artificial product that the present invention discloses.The disclosed method of the present invention comprises following steps:
Step 102: the database of setting up all functions that store multiple product;
Step 104:, this multiple product is set up user's interface simulation program respectively according to the content that this database is stored;
Step 106: provide to can be used to give a user with an application program of calling out corresponding user's interface simulation program by choosing a kind of product in this multiple product; And
Step 108: at product institute requirement, provide a running program according to this user, import this running program in the pairing user's interface simulation program of this product for this user corresponding to this product.
The method of the disclosed operating artificial product of the present invention mainly is the consumption electronic products that are applied to be equipped with display device, for example TV, the mobile phone that is equipped with screen, personal digital assistant, notebook computer etc., therefore, following embodiments of the invention also are equipped with the consumption electronic products of display device to illustrate at comprising display etc.Yet, the disclosed method of the present invention is applied to be equipped with the other products beyond the consumption electronic products of display device, must be considered as category of the present invention.
The method of the disclosed operating artificial product of the present invention mainly is to set up user's interface simulation program of a correspondence in advance respectively at the product of different model, is an application program with all user's interface simulation program integrations again.Each user's interface simulation program all is designed to the function and the effect of product set user's interface on its display device of emulation correspondence that can be complete.For instance, when implement method of the present invention to as if during display, user's interface simulation program that the method according to this invention provided can be complete this display of emulation on all functions of user's interface, for example adjust functions such as contrast and brightness, and adjust coming out that this display should demonstrate after the above-mentioned functions effect also can be same for this user's interface simulation program is shown.
See also Fig. 2, its synoptic diagram when the described method of Fig. 1 is applied to the maintenance of display.Shown in Fig. 2 and step 102, a letter formula database 202 stores all functions of the display of multiple model.According to step 104, a plurality of user's interface simulation programs 204 are separately corresponding to the display of different model, and are produced by the corresponding function of display acquisition according to its corresponding model in the letter formula database 202.According to step 106, a plurality of user's interface simulation programs 204 that an application program 206 has been integrations, and application program 206 can be called out out corresponding user's interface simulation program 204 according to the display model of external world's input.In the maintenance communicative mode of general display, the user who is positioned at client 210 proposes corresponding scheme by the contact staff again to the maintenance problem that the contact staff who is positioned at customer side 208 proposes the specific model display; And when running into some contact staff and can't propose the maintenance problem of corresponding scheme, the contact staff understands same to the technician who is positioned at technical support end 212 or slip-stick artist's consulting, to find out feasible corresponding scheme.Please note, customer side 208, client 210, and technical support end 212 between communication way comprise in-plant direct talk or network and telephone communication etc. at a distance, and comprise synchronous or asynchronous mode, in other words, customer side 208, client 210, can be positioned at close same place each other or be dispersed in long-range different location, and can use the method for synchronization of an action of an instruction or use asynchronous signaling method to wait and link up with technical support end 212.By the narration of prior art as can be known, the contact staff who is positioned at customer side 208 and the technician's who is positioned at technical support end 212 communication may not have the support of display material object to cause the problem of poor communication because of customer side 208, or in kind and cause supporting the problem of the display of all models because there are not enough spaces to put the display of different model.Therefore, when the described method of Fig. 1 was applied to the communication way of aforementioned display device maintenance, application program 206 was installed in customer side 208 and solves above-mentioned problem.The contact staff of customer side 208 calls out out corresponding user's interface simulation program 204 by the display sequence number that the user provided of client 210 in application program 206, and according to the maintenance problem person of the manipulating interface simulation program 204 that the user proposed, to seek to offer user's solution; When the contact staff finds out solution, can instruct the mode of an action effectively this solution to be offered user to get rid of communication disorders to the display material object with one to user's interface simulation program 204 and user by the contact staff; In this situation, step 106 is the user who is positioned at client 210 with the described user of step 108, and the described running program of step 108 is this solution.
See also Fig. 3, the 4th figure, the synoptic diagram when it is implemented on the operating function of emulation display for user's interface simulation program 204 shown in Figure 2 according to the described method of Fig. 1.As shown in Figure 3, the master catalogue of the user's interface simulation program 204 that shows on emulation screen 310 is to guide user's operation display by the various functions of emulation with hierarchy type catalogue 330, for example brightness (Brightness), automatically adjust (Auto Adjust), location (Positioning), image setting (Image Settings), color is set (Color Settings), enter rank and set (Advanced Settings), screen display (On-ScreenDisplay, OSD) set, language (Language), audio (Audio), and use default settings functions such as (FactoryReset), and employed simulated operation panel 320 when providing as the practical operation display, to start above-mentioned copying.Please note, as shown in Figure 3, user's interface simulation program 204 also can show and comprise as video image array (Video Graphics Array, VGA), digital video interface (Digital Visual Interface, DVI), HDMI (High Definition Multimedia Interface) (High DefinitionMultimedia Interface, HDMI), videl signal (Video Signal), audio (Audio), explanation log-on messages such as (Help), with its present copying that is started of prompting user.Desire the function that the emulation screen display is set and work as the user, and behind the copying by simulation operations panel 320 startup master catalogue sub-screen display settings, shown in the 4th figure, user's interface simulation program 204 also guides the user to comprise horizontal location by 320 startups of simulated operation panel in hierarchy type catalogue 330, perpendicular positioning, the screen display duration, and screen display is set copyings such as lock, and use and the identical operation-interface of specific model display material object that simulated, allow the user carry out the emulation of display function by mode intuitively.Above-mentioned these functions by emulation are functions that general display had on the market, so do not given unnecessary details at this.Please note, in a preferred embodiment of the present invention, application program 206 can also hierarchy type catalogue 330 be pointed out enforceable correlation function of its user or emulation, for example choose sequence number to choose required user's interface simulation program 204, and as previously discussed, but in 204 times functions of user's interface simulation program with hierarchy type catalogue 330 and the 320 prompting emulation of simulation operations panel.
In a preferred embodiment of the present invention, customer side 208, client 210, be dispersed in long-range different location each other with technical support end 212, and when the contact staff finds that even the person's of manipulating interface simulation program 204 also can't be found out effective solution, also can with technician who is arranged in long-range technical support end 212 or slip-stick artist's communication, according to the indication that technician or slip-stick artist gave, with the method for synchronization of an action of an instruction or other the asynchronous system person of manipulating interface simulation program 204, with certain solution of understanding correspondence, follow above-mentioned mode that this solution is offered the user again, to get rid of possible communication disorders; In this preferred embodiment, step 106 has become the contact staff who is positioned at customer side 208 with the described user of step 108, and be positioned at the technician of long-range technical support end 212 or slip-stick artist and be hypothesis hold display in kind or same application program 206 is installed, but in another preferred embodiment of the present invention, technical support end 212 is to be assumed to be application program 206 only is installed, because the display model that the user inquired also might stop production at technical support end 212.
About according to the described method of Fig. 2, instruction that in solution, provides or step etc., because the instruction or the step that are to use general display to set, therefore no longer given unnecessary details in the present invention, instruction or the step of so using non-general display to set must be considered as category of the present invention in solution.
Narration according to Fig. 1 and Fig. 2, after implementing method provided by the present invention, technical support end 212 and customer side 208 just no longer need to deposit the material object of the display of various models, and only need to provide feasible solution by the emulation of application program 206 to the user, therefore can effectively save the product inventory space.And the more important thing is, in a preferred embodiment of the present invention, link up by between customer side 208 and the client 210 or customer side 208 and the remote synchronization of technical support end 212, can make both operation steps unanimity, and effectively get rid of, and shorten the time that both sides link up because of the communication disorders that does not have the display material object to be brought.
When method of the present invention also may be implemented in employee's education and training, by application program 206 is packaged as the electronics service manual, make the user of this electronics service manual to obtain feasible solution by direct control or be familiar with the operation of product user's interface simulation program 204, that is can be considered customer side 208, client 210, and technical support end 212 be not to be in a preferred embodiment of the present invention when long-range each other.The user who note that this electronics service manual can link up in synchronous or asynchronous mode by mode and this electronics service manual of input keyword, obtains required solution with the product to specific model.This electronics service manual also can directly offer the user who is positioned at client 210 and carry out interactively simulation, to save the time to the contact staff's inquiry that is positioned at customer side 208.
Method according to operating artificial product provided by the present invention, can effectively get rid of contact staff and user or contact staff and technical support personnel when linking up, lack material object and assist a ruler in governing a country the communication disorders that is produced, also save when dealing with the associated interrogation of various different model product, need to settle a large amount of material objects to come the parking space of augmentative communication.
The above only is preferred embodiment of the present invention, and all equalizations of being done according to the present patent application claim change and modify, and all should belong to covering scope of the present invention.
Claims (13)
1. the method for an operating artificial product comprises:
Foundation stores the database of all functions of multiple product;
According to the content that this database is stored, this multiple product is set up user's interface simulation program respectively;
Provide and can be used to give a user with an application program of calling out corresponding user's interface simulation program by choosing a kind of product in this multiple product; And
At product institute requirement, provide a running program according to this user, import this running program in the pairing user's interface simulation program of this product for this user corresponding to this product;
Wherein, store a plurality of user's interface simulation programs and this database in this application program corresponding to this multiple product;
Wherein, user's interface simulation program of each the product correspondence function that can come this product of emulation to running program that should the user imported.
2. the method for claim 1, wherein this multiple product comprises multiple electronic product with display device.
3. method as claimed in claim 2, wherein, this multiple product comprises TV.
4. method as claimed in claim 2, wherein, this multiple product comprises the mobile phone that is equipped with screen.
5. method as claimed in claim 2, wherein, this multiple product comprises display.
6. method as claimed in claim 2, wherein, this multiple product comprises personal digital assistant.
7. method as claimed in claim 2, wherein, this multiple product comprises notebook computer.
8. the method for claim 1, wherein this running program is to offer via network or phone to be positioned at this long-range user.
9. the method for claim 1, wherein, this running program is stored in this application program, and when this user input corresponding to the keyword of this running program in this application program, and when this application program was called out user's interface simulation program corresponding to this running program, this application program was called out and is demonstrated this running program and gives this user.
10. the method for claim 1, wherein each user's interface simulation program all functions that product had that it is corresponding are come out with the hierarchy type directory enumeration.
11. the method for claim 1, wherein this application program is come out all products of its correspondence with the hierarchy type directory enumeration, chooses required user's simulated program for the user of this application program.
12. the method for claim 1, wherein this running program is to offer this user with the method for synchronization.
13. the method for claim 1, wherein this running program is to offer this user with asynchronous system.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101625876A CN101414266A (en) | 2007-10-19 | 2007-10-19 | Method for operating artificial product |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2007101625876A CN101414266A (en) | 2007-10-19 | 2007-10-19 | Method for operating artificial product |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101414266A true CN101414266A (en) | 2009-04-22 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CNA2007101625876A Pending CN101414266A (en) | 2007-10-19 | 2007-10-19 | Method for operating artificial product |
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| CN (1) | CN101414266A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109547245A (en) * | 2012-04-05 | 2019-03-29 | 艾斯兰股份有限公司 | System, method, apparatus and the medium for supporting service for providing mobile device |
| US11683671B2 (en) | 2012-04-05 | 2023-06-20 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
-
2007
- 2007-10-19 CN CNA2007101625876A patent/CN101414266A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109547245A (en) * | 2012-04-05 | 2019-03-29 | 艾斯兰股份有限公司 | System, method, apparatus and the medium for supporting service for providing mobile device |
| CN109547245B (en) * | 2012-04-05 | 2022-07-05 | 艾斯兰股份有限公司 | System, method, apparatus and medium for providing mobile device support service |
| US11601801B2 (en) | 2012-04-05 | 2023-03-07 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
| US11683671B2 (en) | 2012-04-05 | 2023-06-20 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
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Application publication date: 20090422 |