CN101340627B - System for automatic prompt after customer changes number and method thereof - Google Patents
System for automatic prompt after customer changes number and method thereof Download PDFInfo
- Publication number
- CN101340627B CN101340627B CN2008100216570A CN200810021657A CN101340627B CN 101340627 B CN101340627 B CN 101340627B CN 2008100216570 A CN2008100216570 A CN 2008100216570A CN 200810021657 A CN200810021657 A CN 200810021657A CN 101340627 B CN101340627 B CN 101340627B
- Authority
- CN
- China
- Prior art keywords
- user
- note
- server
- short message
- reminding
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Images
Landscapes
- Telephonic Communication Services (AREA)
Abstract
The invention discloses an auto reminding system after a user changes number. User number changing notification provided by the invention is characterized in that a calling party dials special service number to be accessed to automatic call distribution, so as to enter IVR process flow in which subscriber authentication is carried out and number changing warning tone is broadcasted, thus realizing voice-access number changing reminding. Meanwhile, by monitoring an MO phone bill, an expert subsystem can draw the MO phone bill in short message service center in real time and put the MO phone bill in an FTP server; a number changing reminding subsystem can download the MO phone bill by the FTP every 5 minutes and then conduct screening analysis to screen out short messages that are then sent to the old number of an user who orders the service and then collect the host number in the short messages to generate a reminding short message, and then the reminding short message is delivered by a public platform, thus realizing short-message-access number changing reminding.
Description
Technical field
The invention belongs to moving communicating field, be specifically related to the data service technical field.
Background technology
Nanjing had about user above 5000 to change phone number because of different needs in every month, user for the number of changing does not have corresponding reminding service at present, the user needs oneself to go to notify original contact person by phone or note usually, and is not only consuming time expensive, and effect neither be fine.Therefore need a kind of business and can detect behavior and the real-time reminding that the contact person dials old number, dial in detection and can detect, call out the ticket extracting mode by A message aspect the behavior and realize by network side.But mainly have following shortcoming by the technical scheme that A message detects, calling ticket extraction detection user dials old number: 1, time delay is longer, and perceptibility is not high.Signaling monitoring system was fished for out the call forwarding record every 30 minutes, the calling ticket can obtain every 10 minutes, caused ageing not high.2, be UNICOM and the Personal Handyphone System or the situation of fixed line to the contact person, note can't be sent to.
Summary of the invention
In view of this, main purpose of the present invention just is after the user uses new digit instead, as long as open this business function, just can guarantee that original contact person when dialing old number, hears voice reminder, knows user's new digit.After the on-hook simultaneously, the calling party can receive note, the recording user new digit; The user side also can receive note, and knowing has the people once to dial old number.And the contact person when sending note to old number transmit leg and user's new digit also can receive the prompting of response.
For achieving the above object, technical scheme of the present invention is achieved in that
A kind of automatic prompt after customer changing number method when the old number of caller dials user, is heard voice reminder, knows user's new digit; After the on-hook simultaneously, the calling party can receive note, the recording user new digit; User's new digit is also received note, and knowing has the people once to dial old number.Particularly, during the old number of caller dials user, with the call forwarding signal switching to queue machine, after the message of queue machine is converted to the ICP/IP protocol data flow by cti server with the signaling network data, submit to the CCS server, this server is responsible for the distribution of data and the scheduling of resource, according to the formulation field of business, the calling of will the number of changing reminding is handed to corresponding ivr server and is carried out flow processing, and ivr server can Query Database in the flow processing process and called the source playback of VP Taiwan investment.
Ivr server carries out flow processing and is meant, after customer call is linked into IVR, the authentication of at first checking numbers, can put the prompting sound after the authentication success, authentication success user is not then put busy tone, treat that user's on-hook rear line new digit sends called reminding short message, judge simultaneously whether the calling subscriber is the mobile subscriber, if move mode then sends the main frame reminding short message.
A kind of automatic prompt after customer changing number method, when the calling party sends note to the old number of user, generate the MO ticket, ivr server timing extraction MO ticket, filter out the note that sends to the old number of user, and the main frame number in the extraction short message, generate reminding short message, carry out issuing of note by common platform.
Processing concrete steps to the MO ticket are:
Step 1, extract note MO ticket and be put on the ftp server by expert system;
Step 2, ivr server regularly obtain the MO CDR file;
Step 3, the screening of MO ticket filter out the signaling that sends to the old number of user, extract the numbers of calling and called parties in the signaling, and are saved in the database;
Step 4, generation reminding short message carry out note by common platform connection Short Message Service Gateway and issue.
Similarly, the present invention also proposes a kind of system for automatic prompt after customer changing number, and it comprises:
Signaling network, during the old number of caller dials user, by signaling network with the call forwarding signal switching to queue machine;
Queue machine, the message of queue machine are submitted to the CCS server after by cti server the signaling network data being converted to the ICP/IP protocol data flow;
CTI/CCS server, CCS server are responsible for the distribution of data and the scheduling of resource, and according to the formulation field of business, the calling of will the number of changing reminding is handed to corresponding ivr server and carried out flow processing;
Ivr server, ivr server can Query Databases in the flow processing process and are called the source playback of VP Taiwan investment, and the new digit that ivr server provides when opening an account according to the user carries out voice suggestion, generate the calling and called note and issue by common platform.
Equally, the another kind of system for automatic prompt after customer changing number of the present invention, it comprises:
The note expert system when calling party sends note to the old number of user, generates the MO ticket, and the MO ticket of note expert system extract real-time sms center also is put on the ftp server;
Ivr server, ivr server is regularly downloaded the MO ticket by FTP, and the row filter analysis of going forward side by side filters out the note that sends to the old number of user, and extracts the numbers of calling and called parties in the short message, deposits database in;
Common platform, reminding short message carry out note by common platform connection Short Message Service Gateway and issue.
Beneficial effect of the present invention:
The present invention has successfully solved after the user uses new digit instead, notifies original contact person time-consuming, expensive problem.Open after this professional user uses new digit instead, needn't notify previous contact person, only need just can allow the contact person when dialing old number, hear voice reminder to special service number old number call forwarding, know user's new digit information, and the number of changing user can do by myself and receives to remind and know that the someone dials old number.Real-time, improve the user and used perception.
Description of drawings
Fig. 1 reminds schematic network structure for the number of changing of the phone access way of the embodiment of the invention;
Fig. 2 is that the phone of the embodiment of the invention inserts process chart;
Fig. 3 reminds schematic network structure for the number of changing of the note access way of the embodiment of the invention.
Embodiment
Below in conjunction with drawings and Examples the present invention is further described.
A kind of system for automatic prompt after customer changing number comprises two parts: phone inserts and note inserts, and phone inserts when the contact person who guarantees the user dials old number and receives prompting, and the note access guarantees that user's contact person receives prompting when old number is sent short messages.
1) phone access way
In the phone access way,, user perceptibility height fast, be convenient to promote, become at first scheme by the IVR voice reminder mode small investment of ICD platform, response.The icd system alerting pattern then is at behind the inactive B number of user, does not wish to connect phone by the call forwarding of B number to new digit, because this mode can produce the call forwarding expense.Therefore the mode of the special service number that the call forwarding of B number can be provided to company, conversation will be linked into corresponding IVR processing by queue machine.The IVR platform is broadcast the corresponding prompt sound according to subscription authentication, and can all issue reminding short message to A and C.The party A-subscriber is issued user's new digit,, be convenient to user storage simultaneously, C user is then informed party A-subscriber's the situation of dialing in order to avoid answer during voice suggestion unclearly.The number of changing of phone access way reminds network structure to see Fig. 1.
Wherein to have only IVR/ authorization data storehouse server be the new equipment that adds to the easy system of the number of changing, and other equipment all are icd system and Short Message Service Gateway existing equipment.When the user dials old number, with the call forwarding signal switching to queue machine, after the message of queue machine is converted to the ICP/IP protocol data flow by cti server with the No.7 nation-wide Network data, submit to the CCS server, this server is responsible for the distribution of data and the scheduling of resource, according to the formulation field of business, the calling of will the number of changing reminding is handed to corresponding ivr server and is carried out flow processing.Ivr server is understood Query Database and is called the source playback of VP Taiwan investment in the flow processing process.
IVR/ authorization data storehouse server concrete function comprises: the new digit that provides when opening an account according to the user is carried out voice suggestion, generation calling and called note and is issued.Phone inserts the processing idiographic flow and sees Fig. 2.
After customer call was linked into IVR, the authentication of at first checking numbers was identified this user's ordering information.Can put the prompting sound after the authentication success, authentication success user is not then put busy tone.Treat that user's on-hook rear line new digit sends called reminding short message, judge simultaneously whether the calling subscriber is the mobile subscriber, if move mode then sends the main frame reminding short message.
2) note access way
The realization of note access way realizes by real-time analysis MO ticket.Note inserts the number of changing and reminds network structure to see accompanying drawing 3.The MO ticket of expert system meeting extract real-time sms center also is put on the ftp server, and the number of changing system for prompting can be downloaded MO ticket, the row filter analysis of going forward side by side by FTP every 5 minutes.Filter out the note that sends to the old number of customized user, and extract the main frame number in the short message, generate reminding short message, carry out issuing of note by common platform.
Wherein the processing to the MO ticket specifically can be divided into for seven steps: 1, extract note MO ticket by expert system and be put on the ftp server, the existing network resource can be directly used in the easy system for prompting of the number of changing.2, the easy system for prompting of the number of changing regularly obtains this MO CDR file, and it is that real-time is wanted height that this processing procedure is implemented gist.3, MO ticket screening filters out the signaling that sends to the old number of customized user, and this processing procedure has been used multithreading, has greatly improved processing speed.4, data extract and warehouse-in extract the numbers of calling and called parties in the signaling, and are saved in the database.5, generate reminding short message, this step has a process of screening, for the user of interruption-free or there is the user of specific demand can not generate note.6, issuing of reminding short message, issuing of note mainly is by Huawei's api interface, connects total platform and issues.7, data backup every night accomplishes that all notes have good grounds.In this seven step, the first six step is a constantly process of circulation enforcement, guarantees that 24 as a child uninterruptedly reminded.
Certainly; the present invention also can have other various embodiments; under the situation that does not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (5)
1. automatic prompt after customer changing number method is characterized in that:
The old number of caller dials user, or send note to the old number of user;
Calling party and user's new digit all can be received the prompting of response;
During the old number of caller dials user, hear voice reminder, know user's new digit; After the on-hook simultaneously, the calling party can receive note, the recording user new digit; User's new digit is also received note, and knowing has the people once to dial old number;
During the old number of caller dials user, with the call forwarding signal switching to queue machine, after the message of queue machine is converted to the ICP/IP protocol data flow by cti server with the signaling network data, submit to the CCS server, this server is responsible for the distribution of data and the scheduling of resource, according to the formulation field of business, the calling of will the number of changing reminding is handed to corresponding ivr server and is carried out flow processing, and ivr server can Query Database in the flow processing process and called the source playback of VP Taiwan investment;
When the calling party sends note to the old number of user, generate the MO ticket, ivr server timing extraction MO ticket, filter out the note that sends to the old number of user, and the main frame number in the extraction short message, generate reminding short message, carry out issuing of note by common platform.
2. automatic prompt after customer changing number method according to claim 1 is characterized in that,
Ivr server carries out flow processing and is meant, after customer call is linked into IVR, the authentication of at first checking numbers, can put the prompting sound after the authentication success, authentication success user is not then put busy tone, treat that user's on-hook rear line new digit sends called reminding short message, judge simultaneously whether the calling subscriber is the mobile subscriber, if move mode then sends the main frame reminding short message.
3. automatic prompt after customer changing number method according to claim 1 is characterized in that, to the processing concrete steps of MO ticket is:
Step 1, extract note MO ticket and be put on the ftp server by expert system;
Step 2, ivr server regularly obtain the MO CDR file;
Step 3, the screening of MO ticket filter out the signaling that sends to the old number of user, extract the numbers of calling and called parties in the signaling, and are saved in the database;
Step 4, generation reminding short message carry out note by common platform connection Short Message Service Gateway and issue.
4. system for automatic prompt after customer changing number is characterized in that it comprises:
Signaling network, during the old number of caller dials user, by signaling network with the call forwarding signal switching to queue machine;
Queue machine, the message of queue machine are submitted to the CCS server after by cti server the signaling network data being converted to the ICP/IP protocol data flow;
CTI/CCS server, CCS server are responsible for the distribution of data and the scheduling of resource, and according to the formulation field of business, the calling of will the number of changing reminding is handed to corresponding ivr server and carried out flow processing;
Ivr server, ivr server can Query Databases in the flow processing process and are called the source playback of VP Taiwan investment, and the new digit that ivr server provides when opening an account according to the user carries out voice suggestion, generate the calling and called note and issue by common platform.
5. system for automatic prompt after customer changing number is characterized in that it comprises:
The note expert system when calling party sends note to the old number of user, generates the MO ticket, and the MO ticket of note expert system extract real-time sms center also is put on the ftp server;
Ivr server, ivr server is regularly downloaded the MO ticket by FTP, and the row filter analysis of going forward side by side filters out the note that sends to the old number of user, and extracts the numbers of calling and called parties in the short message, deposits database in;
Common platform, reminding short message carry out note by common platform connection Short Message Service Gateway and issue.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008100216570A CN101340627B (en) | 2008-08-12 | 2008-08-12 | System for automatic prompt after customer changes number and method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2008100216570A CN101340627B (en) | 2008-08-12 | 2008-08-12 | System for automatic prompt after customer changes number and method thereof |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN101340627A CN101340627A (en) | 2009-01-07 |
| CN101340627B true CN101340627B (en) | 2011-05-11 |
Family
ID=40214556
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2008100216570A Expired - Fee Related CN101340627B (en) | 2008-08-12 | 2008-08-12 | System for automatic prompt after customer changes number and method thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN101340627B (en) |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102685706B (en) * | 2012-05-21 | 2015-05-20 | 中国联合网络通信集团有限公司 | Incoming call reminding method, incoming call reminding platform and incoming call monitor |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1568048A (en) * | 2003-07-05 | 2005-01-19 | 华为技术有限公司 | A method for implementing subscriber number change notification in mobile communication system |
| CN1728746A (en) * | 2004-07-28 | 2006-02-01 | 乐金电子(中国)研究开发中心有限公司 | Information auto updating method of mobile communication terminal device |
| CN1913557A (en) * | 2006-08-16 | 2007-02-14 | 陈华元 | Communication system device for sending informational message when called party unconnected |
-
2008
- 2008-08-12 CN CN2008100216570A patent/CN101340627B/en not_active Expired - Fee Related
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1568048A (en) * | 2003-07-05 | 2005-01-19 | 华为技术有限公司 | A method for implementing subscriber number change notification in mobile communication system |
| CN1728746A (en) * | 2004-07-28 | 2006-02-01 | 乐金电子(中国)研究开发中心有限公司 | Information auto updating method of mobile communication terminal device |
| CN1913557A (en) * | 2006-08-16 | 2007-02-14 | 陈华元 | Communication system device for sending informational message when called party unconnected |
Also Published As
| Publication number | Publication date |
|---|---|
| CN101340627A (en) | 2009-01-07 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN102711064B (en) | Polite hang-up service system and hang-up method | |
| WO2016197675A1 (en) | Method and apparatus for identifying crank call | |
| US8311204B2 (en) | Automatic complaint registration for violations of telephonic communication regulations with call rejection | |
| CN102223431A (en) | Method and system for preventing harassment call | |
| CN107770777B (en) | Method for identifying recorded fraud calls | |
| CN102611805B (en) | Communication information notifying method, information uploading method, server and communication terminal | |
| CN101282579B (en) | Method, system and platform for recording call as well as color ring platform | |
| EP0450045A1 (en) | Telephone system used for the distribution of advertising messages | |
| CN103986847A (en) | Teleconference initiating method of mobile terminal, conference server and network | |
| CN101257716A (en) | Method and system for prompting suspicious telephone | |
| CN103220393A (en) | Method and device for preventing telephone nuisance | |
| CN101262520A (en) | A terminal with suspicious call filtration function and its filtration method | |
| CN101925027A (en) | Called user subscription information-based telephone disturbance-free method | |
| CN103281464A (en) | System and method for reminding users of missed calls in arrearage outage period based on signal | |
| CN101340627B (en) | System for automatic prompt after customer changes number and method thereof | |
| NZ576452A (en) | Automatic complaint registration for violations of telephonic communication regulations with call rejection | |
| CN103167502B (en) | Based on the method for the illegal calling of OTA technology regulation | |
| US7577241B2 (en) | Network support for call detail record suppression | |
| CN1992753A (en) | Method and apparatus for recording conversation in communication network | |
| US7552058B1 (en) | Manual triggering of automated reporting of do-not-call list violation | |
| CN102035952A (en) | Communication method for realizing timely mutual contact of calling user and called user | |
| CN101621776B (en) | Method for realizing cross-network starting reminding service | |
| CN104301549B (en) | Defaulting downtime missed call prompting system and method | |
| CN201243378Y (en) | System for implementing closedown color bell | |
| US20060285666A1 (en) | Network support for subscriber-defined threshold for unknown caller-ID call completion |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20110511 Termination date: 20200812 |
|
| CF01 | Termination of patent right due to non-payment of annual fee |