CN101272532A - Speech information retrieval navigation method and apparatus for navigation - Google Patents
Speech information retrieval navigation method and apparatus for navigation Download PDFInfo
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- CN101272532A CN101272532A CNA2008100657450A CN200810065745A CN101272532A CN 101272532 A CN101272532 A CN 101272532A CN A2008100657450 A CNA2008100657450 A CN A2008100657450A CN 200810065745 A CN200810065745 A CN 200810065745A CN 101272532 A CN101272532 A CN 101272532A
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Abstract
The invention relates to an audio information retrieval and navigation method and a device in navigation. Currently, people manually input navigation information, which causes problems of a complicated procedure and waste of time. The method of the invention includes: the user makes a call to a service enter; personal information and historical record are displayed by a pew personnel individual terminal for the confirmation; arrival destination information is repeated by the pew personnel; voices are automatically identified for the retrieval by the terminal machine of the calling service center; relevant data information is retrieved by the terminal machine of the calling service center; the position coordinate information of the arrival is displayed and transmitted to a positioning terminal through wireless communication devices such as the calling service center GSM/CDMA, etc. When the same user makes another call, the call can be automatically identified by a voice database to directly transfer the call to the pew personnel who supply services for the user to realize one-to-one service. Wireless communication systems such as a positioning navigation terminal, a calling service center system, a calling service center terminal, etc. are included. The operation is convenient and flexible and the application scope is wide.
Description
Technical field
The invention belongs to a kind of method of speech information retrieval, be specifically related to positioning navigation terminal machine, call center service registered user personal information storehouse, speech recognition searching system, map geography information (GIS) and trade information data bank, GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus and base stations such as (being called for short 3G).
Background technology
The retrieving information air navigation aid of general calling service centre, be after call center service seat personnel receive user's request, to manually type in information to be retrieved, according to the DIALOG information retrieval database DIALOG of keying in, when number of users huge, when the user uses call service intensive, call center service seat personnel are because of the essential instant information to be retrieved of keying in, according to the DIALOG information retrieval database DIALOG of keying in, key in information to be retrieved without interruption repeatedly, voice or message reply, cause spiritual tired, key entry error in the process easily, cause operation delay, lose time.
In the present invention, after call center service seat personnel receive user's request information, need not manually type in information material, the seat personnel only need the duplicate customer demand information, with the speech retrieval information database, can jump out customer objective ground location coordinate information at once in case retrieve, this information directly can be sent, do not send again after not needing to write again note, process is tired multiple, realize simple, solve call center service seat personnel because of serve busy cause tired easily, manually type in the problem of wrong and operation delay, make service-user convenient and swift, make navigation Service more humane, technicalization.
Summary of the invention
The object of the present invention is to provide a kind of speech recognition retrieving information air navigation aid in the navigation Service.The user puts through the call center service phone demand is informed call center service, the call center service seat personnel direct phonetic entry of then rehearsing, call the data in the retrieval call center service information material storehouse, the information of the consulting and the position navigation of a plurality of classification points of interest destinations such as restaurant, sight spot, market, mansion, sub-district, bank, hospital, gas station is provided fast for the user, confirm that with the user back user can receive the information that call center service sends, by the demand that can realize navigating directly to the destination behind the acknowledgement key.
Implementation method of the present invention has following step:
1, the registered user sends a telegraph the destination information that call center service informs that the seat personnel need inquire about;
When 2, call center service seat personnel connected phone, individual other terminating machine can jump out the individual subscriber data and historical record supplies to confirm registered user's identity;
3, the destination information that need inquire about with user of phonetic rehearsal of seat personnel;
4, seat personnel individual terminals can be discerned the information of these voice automatically, and begins retrieval;
5, after terminating machine retrieved relevant information data, the meeting explicit user needed the detailed geographical location information of place of arrival;
6, seat personnel and user confirm the back by " transmission ", and the call center service terminating machine can be sent the navigation information packing of destination locations coordinate by call center service GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus such as (being called for short 3G);
7, be sent to user terminal via for example operator such as GSM, CDMA base station;
8, when same user sends a telegraph call center service once more, the identification automatically of the user speech system number of call center service terminating machine is its seat personnel that served before then subscriber phone being given to automatically, accomplishes " one to one " service in real time.
The invention provides the method for the voice recognition information retrieval in a kind of navigation, above-listed described method has comprised call center service system, call center service terminating machine, positioning navigation terminal machine.
Wherein calling out the clothes centring system comprises: call center service operation system, information of registered users data bank or the like.
The call center service terminating machine comprises: voice recognition information retrieval module, geographical location information (GIS) and trade information database, GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus such as (being called for short 3G).
The positioning navigation terminal machine comprises: locating information receives computing module, locating information memory module, wireless communication module, electronic chart geography information module, information storage module, information display module.
The invention has the advantages that the purpose that has realized the retrieval of speech recognition direct information and carried out intelligent navigation, when the user puts through the call center service phone demand information is informed call center service, the call center service seat personnel direct phonetic entry of information of then rehearsing, call the data in the retrieval call center service information material storehouse, for the user provides the restaurant fast, the sight spot, the market, mansion, the sub-district, bank, hospital, the consulting of a plurality of classification point of interest destination such as gas station and the navigation of positional information can realize the purpose of intelligent navigation after user and call center service are confirmed.Flexible to operation, use in extensive rangely, have wide development prospect, high economic and social benefit.
Description of drawings
Fig. 1 is the realization flow figure of the speech information retrieval air navigation aid during the present invention navigates;
Fig. 2 is the structure flow chart of the speech information retrieval navigation in the GPS navigation of the present invention.
Embodiment
With most preferred embodiment the present invention is described in further details below:
Implementation method of the present invention is if any being listed as described step:
1, the registered user sends a telegraph the destination information that call center service informs that the seat personnel need inquire about;
When 2, call center service seat personnel connected phone, individual other terminating machine can jump out the individual subscriber data and historical record supplies to confirm registered user's identity;
3, the destination information that need inquire about with user of phonetic rehearsal of seat personnel;
4, seat personnel individual terminals can be discerned the information of these voice automatically, and begins retrieval;
5, after terminating machine retrieved relevant information data, the meeting explicit user needed the detailed geographical location information of place of arrival;
6, seat personnel and user confirm the back by " transmission ", and the call center service terminating machine can be sent the navigation information packing of destination locations coordinate by call center service GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus such as (being called for short 3G);
7, be sent to user terminal via for example operator such as GSM, CDMA base station;
8, when same user sends a telegraph call center service once more, the identification automatically of the user speech system number of call center service terminating machine is its seat personnel that served before then subscriber phone being given to automatically, accomplishes " one to one " service in real time.
Claims (3)
1, the speech information retrieval air navigation aid in the navigation is characterized in that described method comprises the steps:
A, registered user send a telegraph the destination information that call center service informs that the seat personnel need inquire about;
B, when call center service seat personnel connect phone, individual other terminating machine can be jumped out individual subscriber data and historical record for confirming registered user's identity;
The destination information that C, seat personnel need inquire about with user of phonetic rehearsal;
D, seat personnel individual terminals can be discerned the information of these voice automatically, and begin retrieval;
After E, terminating machine retrieved relevant information data, the meeting explicit user needed the detailed geographical location information of place of arrival;
F, seat personnel and user confirm the back by " transmission ", and the call center service terminating machine can be sent the navigation information packing of destination locations coordinate by call center service GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus such as (being called for short 3G);
G, be sent to user terminal via for example operator such as GSM, CDMA base station;
H, when same user sends a telegraph call center service once more, the voice system number of call center service terminating machine is identification automatically, be its seat personnel that serves before then subscriber phone being given to automatically, accomplishes that real-time " one to one " serve.
2, the speech information retrieval navigator in the navigation is characterized in that described equipment comprises call center service system, speech information retrieval system, call center service terminating machine, positioning navigation terminal mobile phone.
3, the speech information retrieval navigator in the navigation according to claim 2 is characterized in that described call center system comprises call center service operation system, information of registered users data bank etc.; Described call center service terminating machine comprises voice recognition information retrieval module, geographical location information (GIS) and trade information database, GSM/GPRS/WCDMA/TD-SCDMA wireless communication apparatus such as (being called for short 3G); Described positioning navigation terminal machine comprises that locating information receives wireless communication module, electronic chart geography information (GIS) module, information storage module, information display module such as computing module, locating information memory module, GSM/CDMA.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100657450A CN101272532A (en) | 2008-02-29 | 2008-02-29 | Speech information retrieval navigation method and apparatus for navigation |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNA2008100657450A CN101272532A (en) | 2008-02-29 | 2008-02-29 | Speech information retrieval navigation method and apparatus for navigation |
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| Publication Number | Publication Date |
|---|---|
| CN101272532A true CN101272532A (en) | 2008-09-24 |
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| Application Number | Title | Priority Date | Filing Date |
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| CNA2008100657450A Pending CN101272532A (en) | 2008-02-29 | 2008-02-29 | Speech information retrieval navigation method and apparatus for navigation |
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| CN (1) | CN101272532A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150876A (en) * | 2013-02-04 | 2013-06-12 | 长春凤凰惠邦科技有限责任公司 | Voice alarm positioning method |
| CN114089612A (en) * | 2018-05-23 | 2022-02-25 | 柯尼卡美能达株式会社 | Job history determination apparatus, image processing apparatus, server, and recording medium |
-
2008
- 2008-02-29 CN CNA2008100657450A patent/CN101272532A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150876A (en) * | 2013-02-04 | 2013-06-12 | 长春凤凰惠邦科技有限责任公司 | Voice alarm positioning method |
| CN103150876B (en) * | 2013-02-04 | 2015-05-20 | 长春凤凰惠邦科技有限责任公司 | Voice alarm positioning method |
| CN114089612A (en) * | 2018-05-23 | 2022-02-25 | 柯尼卡美能达株式会社 | Job history determination apparatus, image processing apparatus, server, and recording medium |
| CN114089612B (en) * | 2018-05-23 | 2023-11-21 | 柯尼卡美能达株式会社 | Job history determining apparatus, job history determining method, image processing apparatus, server, and recording medium |
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Open date: 20080924 |