CN101193161B - Voice information service system and its method for realizing voice information service - Google Patents
Voice information service system and its method for realizing voice information service Download PDFInfo
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- CN101193161B CN101193161B CN200610144875A CN200610144875A CN101193161B CN 101193161 B CN101193161 B CN 101193161B CN 200610144875 A CN200610144875 A CN 200610144875A CN 200610144875 A CN200610144875 A CN 200610144875A CN 101193161 B CN101193161 B CN 101193161B
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Abstract
The invention discloses a voice information service system, which comprises a plurality of voice platforms. Each voice platform comprises an IVR/VP, a VXML application server, a file server and a DB.The invention also discloses a method for realizing the voice information service: the IVR/VP sends a service request to the local VXML application server after receiving the service request from a user terminal and the local VXML application server redirects the user terminal to the voice platform in the assignment region of the user terminal by using HTTP when the user terminal is not a local user terminal; the IVR/VP downloads the VXML flow data and voice information from the voice platform in the assignment region of the user terminal and then accomplishes the information interaction withthe user terminal according to the downloaded VXML flow data and voice information. Without requiring the locally allopatry user terminal to dial the voice platform in the assignment region in the mode of the toll telecommunication, the invention can realize the allopatry voice information service.
Description
Technical field
The present invention relates to the voice information service technical field, particularly a kind of voice information service system and a kind of method that realizes voice information service.
Background technology
Voice information service is a kind ofly to provide the business of interactive voice information by voice platform to the user, and its service range spreads all over social life each side such as news, physical culture, science and technology, finance, security, real estate, health care, amusement, traffic, shopping guide, tourism, professional resources exchange, follow-up of hot issues.For example, the user can dial the access code access voice platform of voice information service by landline telephone or mobile phone, carry out various concrete business by voice platform then, as: telephone expenses inquiry, Voice Mailbox, service order, voice-enabled chat, bank account information inquiry, current events listen to, voice SMS, voice call book or the like.
Raising along with development of Communication Technique and information realtime interactive requirement, the miscellaneous voice information service in each department more and more trends towards implementing the unified voice information service in the whole nation at present, promptly an identical business can freely be used throughout the country, and many countries directly use national integrated system to carry out framework when making up related voice information service platform at first.
When making up nationwide unified voice information service, an important techniques problem is exactly to realize trans-regional unified service.Based on regional consideration and other reasons, all parts of the country have all made up the voice messaging access platform, are used for the user speech information access service of this area.But extremely local when other regional user travellings, desire continues to enjoy it when the voice information service of ownership place, then needs to dial by the toll telephone mode service access number of this user ascription area, uses the professional of its order or carries out various information inquiries.
In other words, when realizing whole nation unification voice information service, existing conventional solution makes up a plurality of voice information service access platforms throughout the country, but the voice information service access platform of various places only offers local user's access service, the strange land user can't insert and enjoy the business service of its customization by local voice messaging platform, can only be linked into its information of home location business platform and accepts respective service by dialing toll telephone.
Under a lot of situations, because there is the otherness in area, each regional voice messaging platform may provide similar substantially function, but also can have the business function of customization simultaneously.When if the strange land user dials local access service number, may be owing to there be regional differences, local service procedure can not satisfy user's service needs.Promptly allow to satisfy fully user's demand, then requiring does not have difference between the operation flow of different regions, and therefore the regional adaptability of this business realizing mode is not strong, can not adapt to the customization requirement of different regions.
With reference to Fig. 1, if the user terminal ownership place is a node 1, when this user terminal is positioned at node 2 regional, can only dial the mode that toll telephone inserts its ownership place voice platform by this at present, the user could enjoy the business service that its ownership place customizes.
For example, after the user in certain Shenzhen travels to Beijing, want to inquire about the telephone number of Shenzhen company, this user need dial the 0755114 directory service voice platform that is linked into Shenzhen so, could inquire about the telephone number of Shenzhen company, if directly dial 114 then can be linked into Pekinese's directory service voice platform in Beijing, but can't inquire about the telephone number of Shenzhen company.
In this case, when the user uses the personalized speech information service in the strange land, because need be by the long-distance ownership place voice platform that is linked into, then can take a large amount of toll trunks of telecom operators, and the cost of toll trunk relatively costliness and cost are higher, greatly wasted existing resource. simultaneously, the terminal use need pay long-distance telephone expenses when information service is used in the strange land, increased the weight of user's cost burden.
Summary of the invention
In view of this, the present invention proposes a kind of voice information service system, use so that the strange land user is dialing the voice information service that local voice information service platform just can realize that it customizes at ownership place.The invention allows for a kind of method that realizes voice information service.
Technical scheme provided by the invention is:
A kind of voice information service system, this system comprises a plurality of voice platforms, each voice platform comprises IVR/VP, VXML application server, file server and DB, wherein:
IVR/VP, be used for after the service request that receives user terminal, initiate service request to local VXML application server, and download VXML flow data and voice messaging from the VXML application server of this user terminal ownership place according to the HTTP redirection of local VXML application server, finish information interaction with described user terminal according to the VXML flow data of being downloaded and voice messaging then;
The VXML application server, be used to judge whether this user terminal is LUT, and when this user terminal is not LUT, obtain the IP address of the VXML application server of this user terminal ownership place, and use HTTP redirection to reply to this IP Address requests; And, when the VXML application server request-reply of strange land, read voice messaging to offer the strange land voice platform at the VXML flow data of described user terminal voice information service and from file server in conjunction with the DB generation;
File server is used to write down VXML flow data, voice messaging;
DB is used for record and inquiry business information.
In such scheme, described VXML application server is further used for generating the VXML flow data in conjunction with DB when judging described user terminal and be the local terminal, and returns to IVR/VP; Described IVR/VP is further used for reading voice messaging from file server, and finishes information interaction with described user terminal according to the VXML flow data.
Described IVR/VP is further used for that the speech data that user terminal is imported is recorded to file server and obtains voice document, and described voice document is uploaded to the VXML application server of user terminal ownership place by HTTP; Described VXML application server is further used for the voice document that upload in the strange land is saved in file server.
Described IVR/VP is further used for the voice document of buffer memory in the deleted file server.
IVR and VP among the described IVR/VP are integrated; IVR and VP among the perhaps described IVR/VP independently exist.
This system further comprises the automatic speech recognition ASR equipment that is used for that text-converted become the text-converted voice TTS equipment of voice and/or is used for discerning automatically the speech data that user terminal imports; Described IVR/VP is further used for controlling the mutual of TTS equipment and/or ASR equipment and user terminal.
A kind of method that realizes voice information service, this method comprises:
After local IVR/VP receives the service request of user terminal, initiate service request to local VXML application server, local VXML application server judges whether this user terminal is LUT, and when judging user terminal and be the strange land user terminal, obtain the IP address of the VXML application server of this user terminal ownership place, and use HTTP redirection to reply to this IP Address requests;
The VXML application server of user terminal ownership place generates VXML flow data at this user terminal voice information service in conjunction with ownership place DB, and reads voice messaging from user terminal ownership place file server;
Local IVR/VP downloads VXML flow data and voice messaging from the VXML application server of user terminal ownership place, and is cached to local file server;
Local IVR/VP finishes the information interaction with described user terminal according to VXML flow data and the voice messaging downloaded.
This method further comprises: when local VXML application server is judged user terminal and is LUT, the VXML flow data of this locality is returned to local IVR/VP; Local IVR/VP reads voice messaging from local file server, and according to the VXML flow data and the voice messaging of described this locality, finishes the information interaction with described LUT.
This method further comprises: the strange land user terminal is imported speech data by local call; Local IVR/VP is recorded to local file server with the speech data of being imported and obtains voice document, and described voice document is uploaded to the VXML application server of ownership place by HTTP; The VXML application server of ownership place is saved in voice document the file server of ownership place.
This method further comprises: the voice messaging in the local IVR/VP deletion local file server.
This method further comprises: LUT is imported speech data by local call; Local IVR/VP is recorded to local file server with the speech data of being imported and obtains voice document.
From such scheme as can be seen, because the present invention receives after the service request of the strange land of this locality user terminal at local IVR/VP, pass through IP network, use the HTTP mode to download VXML flow data and voice messaging from the VXML application server of user terminal ownership place, and be cached to local file server, local then IVR/VP is according to VXML flow data and the voice messaging downloaded, finish information interaction with described user terminal, thereby need not dial the voice platform of ownership place by long-distance mode, just can realize the voice information service in strange land at the strange land of this locality user terminal.Of the present invention local when inserting local service manner and can reduce the user in a large number and use this type of nationwide voice information service in the strange land to the taking in a large number of toll trunk, enjoy the voice information service of its ownership place by local local telephone network mode..And the present invention supports the flow process differentiation of national different regions, makes the user can carry out the ownership place access service throughout the country.In addition, the present invention can support the realization of nearly all automatic interaction flow process, and for example: basic procedure reverses, listens to voice messaging, user's message, switching manual service, TTS, ASR etc.
Description of drawings
Fig. 1 is the schematic network structure of voice information service system in the prior art;
Fig. 2 is the structural representation of voice information service system in the embodiment of the invention;
Fig. 3 is a schematic diagram of handling the request of LUT voice information service in the embodiment of the invention;
Fig. 4 is a schematic diagram of handling strange land user terminal voice information service request in the embodiment of the invention;
Fig. 5 is a schematic diagram of preserving the speech data of LUT in the embodiment of the invention;
Fig. 6 is a schematic diagram of preserving the speech data of strange land user terminal in the embodiment of the invention.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, the present invention is described in more detail by the following examples.
Fig. 2 is the structural representation of voice information service system in the embodiment of the invention.With reference to Fig. 2, this system comprises a plurality of nodes, i.e. voice platform.Each voice platform comprises interactive voice response equipment/Voice Peripheral (Interactive Voice Response/Voice Peripheral, IVR/VP), database (Database, DB), file server (File Server) and voice extensible markup language (VoiceExtensible Markup Language, VXML) application server (VXML APP Server).As required, each voice platform can further include unillustrated text-converted voice (the Text To Speech that is used for text-converted is become voice in Fig. 1, TTS) equipment and being used for is discerned automatic speech recognition (Automatic Speech Recognition, the ASR) equipment of the speech data that user terminal imports automatically.
Wherein, IVR/VP can be that IVR and VP are integrated, also can IVR and VP self-existent.Wherein, IVR support HTTP(Hypertext Transport Protocol) visit and parsing VXML flow process, and the information interaction of controlling and realizing following the terminal use; And VP be used to record, the voice server of basic voice operating such as playback.File server is the file server that is used for recording voice message, VXML flow data, temporary file.DB is used for record and inquiry business information, VXML flow data etc. for example, thus offer the VXML application server.The VXML application server is used to generate the flow data that meets the VXML form, is conducted interviews by http protocol and is returned the VXML flow data to IVR by IVR.The product that the VXML application server can be selected for use comprises Tomcat, Resin, JBoss, Weblogic, Websphere, IIS etc., and can use technology such as ASP, JAVA, PHP .NET to realize.In embodiments of the present invention, the flow data of each department voice platform adopts the VXML language to describe.
In each voice platform, above-mentioned each module interconnects, and the VXML application server in each voice platform can be connected with the VXML application server of other voice platform by the HTTP mode with IVR/VP.In addition, in order to guarantee the quick execution of strange land voice information service, the IP network between the voice platform of each department preferably can have enough bandwidth, so that in time transmit strange land VXML flow data apace.
In concrete running, the IVR/VP of each voice platform is used to receive the service request of user terminal, after the service request that receives user terminal, initiates service request to local VXML application server.After this, if user terminal is the strange land user terminal, then IVR/VP downloads VXML flow data and voice messaging according to the HTTP redirection of local VXML application server from the VXML application server of this user terminal ownership place, and finish information interaction with described user terminal, thereby realize voice information service to the strange land user terminal according to the VXML flow data of being downloaded and voice messaging; If user terminal is a LUT, then IVR/VP receives the VXML flow data that local VXML application server returns, and read voice messaging from file server, VXML flow data of returning according to local VXML application server and the voice messaging that reads from file server then, finish the information interaction with described user terminal, thereby realize voice information service LUT.
The VXML application server is used for after receiving that local IVR/VP sends service request, judge whether the requesting users terminal is LUT, when if this user terminal is not LUT, the IP address that obtains the VXML application server of this user terminal ownership place the IP address information of the VXML application server of all regions of preserving from this locality then, and use HTTP redirection to reply to this IP Address requests, promptly make the follow-up direct and strange land VXML application server of local device such as IVR/VP carry out alternately; If described user terminal is the local terminal, then the VXML application server generates the VXML flow data and returns to local IVR/VP, specifically, is to return to IVR, and IVR is transmitted to VP more then.
When LUT during at strange land voice platform request voice information service, strange land VXML application server can be redirected to local VXML application server request-reply, at this moment, local VXML application server generates at the VXML flow data of this user terminal voice information service and reads voice messaging, offers the IVR in the voice platform of strange land then.
VXML flow data in the embodiment of the invention realizes that for the user calls having comprised basic flow process in the required flow process VXML data message .VXML flow data of following of voice information service reverses information, by these information, voice platform can be realized the reversing of mutual and flow process of information, for example point out user key-press to enter sub-process or return parent menu. and, also comprised in the VXML flow data and played to the user's voice routing information, so playing to user's voice information plays to the terminal use by IVR and listens to. in addition, when the user dials local access code and carries out artificial access service, can realize being forwarded to the manual service platform of ownership place, also can be forwarded to local manual service platform, the mode of switching can be provided with arbitrarily by concrete VXML flow data. and when the VXML requirements of process uses TTS equipment and ASR equipment and user to carry out information interaction, directly control local TTS and ASR equipment and carry out information processing by local IVR.
In addition, the business that needs preservation terminal use's voice messaging at the Voice Mailbox in the voice information service, voice numbering directory, program participation etc., the speech data that IVR/VP in the embodiment of the invention further imports user terminal is recorded to file server and obtains voice document, if user terminal is the strange land user terminal, IVR/VP also further uploads to described voice document by HTTP the VXML application server of user terminal ownership place.The voice document that the VXML application server of user ascription area is then uploaded the strange land is saved in corresponding ownership place file server.After uploading, local IVR/VP can the deleted file server in the voice messaging of buffer memory.
LUT is described by the local flow process that realizes voice information service that inserts below with reference to Fig. 3.In the following description, be the strange land voice platform all, and be the local voice platform that the user terminal ownership place in this flow process is local with node 2 with node 1.As shown in Figure 3, this flow process may further comprise the steps:
Shown in Figure 4 is the schematic flow sheet of strange land user terminal by the local realization voice information service that inserts.In this flow process, the voice platform of node 1 is the voice platform of described strange land user terminal ownership place, the local voice platform at place when the voice platform of node 2 is described strange land user terminal requests voice information service.With reference to Fig. 4, this flow process may further comprise the steps:
Step 201, the strange land user terminal is dialed local access code, inserts the local voice platform.Described strange land user terminal can be landline telephone or portable terminal, and its ownership place is the strange land.When user terminal was landline telephone, if the user uses the service card in other places to dial on this landline telephone, this moment, this landline telephone also was considered to the strange land user terminal.
Step 202, local IVR initiates service request to local VXML application server, the information of wherein carrying LUT, for example telephone number also can be the number of user by the user terminal input.
Step 203, local VXML application server verified users number or user be the ownership place of the number of input manually.After judging this user terminal and being the strange land user terminal, the IP address that obtains the VXML application server of this user ascription area, and use HTTP redirection to reply to this IP Address requests.
Step 204, since HTTP redirection, the VXML application server of follow-up direct this user ascription area of request of IVR.
Step 205, the VXML application server processes of ownership place should be asked, and the operation of binding data storehouse or other information inquiry/Processing Interface, generated the VXML flow data to this user speech information service.
Step 206, the VXML application server of ownership place reads voice messaging from file server.
Step 207 is to step 208, and local IVR downloads the VXML flow data and the voice document of ownership place, and is cached to local file server.In addition, can improve the reaction speed of system by IVR in the mode of local cache generalized flowsheet data and voice document.
Step 209, local IVR/VP carries out information interaction according to the flow data of downloading from ownership place with the terminal use, comprises various voice flow functions such as playing alert tones, button collect the digits, call forwarding manual board, TTS playback, ASR, thereby finishes voice information service.
As shown in Figure 5 and Figure 6 be the schematic flow sheet of storage user voice data in the voice information service process, mainly be the business that needs to preserve terminal use's speech data at the Voice Mailbox in the voice information service, voice numbering directory, program participation etc.Wherein, what store among Fig. 5 is the speech data of LUT, and what store among Fig. 6 is the speech data of strange land terminal.
With reference to Fig. 5, for LUT, this flow process may further comprise the steps:
With reference to Fig. 6, for the strange land user terminal, this flow process may further comprise the steps:
In addition, this voice document is uploaded and can be adopted system's background process process to unify to handle, and can improve the reaction speed of system like this.
After voice document was uploaded, local IVR can delete the voice document of buffer memory on local file server.
The business information that step 405, the VXML application server of ownership place are further handled and record is necessary is to database server or other information processing interfaces.
The above only is preferred embodiment of the present invention, and is in order to restriction the present invention, within the spirit and principles in the present invention not all, any modification of being done, is equal to replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (11)
1. voice information service system, it is characterized in that, this system comprises a plurality of voice platforms, and each voice platform comprises interactive voice response equipment/Voice Peripheral IVR/VP, voice extensible markup language VXML application server, file server and database D B, wherein:
IVR/VP, be used for after the service request that receives user terminal, initiate service request to local VXML application server, and download VXML flow data and voice messaging from the VXML application server of this user terminal ownership place according to the HTTP redirection of local VXML application server, finish information interaction with described user terminal according to the VXML flow data of being downloaded and voice messaging then;
The VXML application server, be used to judge whether this user terminal is LUT, and when this user terminal is not LUT, obtain the IP address of the VXML application server of this user terminal ownership place, and use HTTP redirection to reply to this IP Address requests; And, when the VXML application server request-reply of strange land, read voice messaging to offer the strange land voice platform at the VXML flow data of described user terminal voice information service and from file server in conjunction with the DB generation;
File server is used to write down VXML flow data, voice messaging;
DB is used for record and inquiry business information.
2. system according to claim 1 is characterized in that,
Described VXML application server is further used for generating the VXML flow data in conjunction with DB when judging described user terminal and be the local terminal, and returns to IVR/VP;
Described IVR/VP is further used for reading voice messaging from file server, and finishes information interaction with described user terminal according to the VXML flow data.
3. system according to claim 1 is characterized in that,
Described IVR/VP is further used for that the speech data that user terminal is imported is recorded to file server and obtains voice document, and described voice document is uploaded to the VXML application server of user terminal ownership place by HTTP;
Described VXML application server is further used for the voice document that upload in the strange land is saved in file server.
4. system according to claim 3 is characterized in that, described IVR/VP is further used for the described voice document of buffer memory in the deleted file server.
5. system according to claim 1 is characterized in that, IVR and VP among the described IVR/VP are integrated; IVR and VP among the perhaps described IVR/VP independently exist.
6. system according to claim 1 is characterized in that, this system further comprises the automatic speech recognition ASR equipment that is used for that text-converted become the text-converted voice TTS equipment of voice and/or is used for discerning automatically the speech data that user terminal imports;
Described IVR/VP is further used for controlling the mutual of TTS equipment and/or ASR equipment and user terminal.
7. a method that realizes voice information service is characterized in that, this method comprises:
After local interaction formula voice response device/Voice Peripheral IVR/VP receives the service request of user terminal, initiate service request to local voice extending mark language VXML application server, local VXML application server judges whether this user terminal is LUT, and when judging user terminal and be the strange land user terminal, obtain the IP address of the VXML application server of this user terminal ownership place, and use HTTP redirection to reply to this IP Address requests;
The VXML application server of user terminal ownership place generates VXML flow data at this user terminal voice information service in conjunction with ownership place database D B, and reads voice messaging from user terminal ownership place file server;
Local IVR/VP downloads VXML flow data and voice messaging from the VXML application server of user terminal ownership place, and is cached to local file server;
Local IVR/VP finishes the information interaction with described user terminal according to VXML flow data and the voice messaging downloaded.
8. method according to claim 7 is characterized in that, this method further comprises:
When local VXML application server is judged user terminal and is LUT, the VXML flow data of this locality is returned to local IVR/VP;
Local IVR/VP reads voice messaging from local file server, and according to the VXML flow data and the voice messaging of described this locality, finishes the information interaction with described LUT.
9. method according to claim 7 is characterized in that, this method further comprises:
The strange land user terminal is imported speech data by local call;
Local IVR/VP is recorded to local file server with the speech data of being imported and obtains voice document, and described voice document is uploaded to the VXML application server of ownership place by HTTP;
The VXML application server of ownership place is saved in voice document the file server of ownership place.
10. method according to claim 9 is characterized in that, this method further comprises:
Voice messaging in the local IVR/VP deletion local file server.
11. method according to claim 8 is characterized in that, this method further comprises:
LUT is imported speech data by local call;
Local IVR/VP is recorded to local file server with the speech data of being imported and obtains voice document.
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| CN102045455B (en) * | 2009-10-23 | 2014-06-04 | 中国移动通信集团福建有限公司 | Ring back tone interactive voice response (IVR) portal stripping method and ring back tone IVR platform after stripping |
| CN101945184B (en) * | 2010-09-14 | 2015-06-10 | 中兴通讯股份有限公司 | IVR (Interactive Voice Response) realization method and device based on NGN (Next Generation Network) network |
| CN104284314A (en) * | 2013-07-10 | 2015-01-14 | 中兴通讯股份有限公司 | Method and device for roaming mobile terminal access to home location |
| CN108933755B (en) * | 2017-05-19 | 2021-05-14 | 腾讯科技（深圳）有限公司 | Application server message sending, receiving and interacting method and device |
| CN111010486A (en) * | 2019-11-18 | 2020-04-14 | 集奥聚合(北京)人工智能科技有限公司 | Method for providing IVR voice broadcast and IVR system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1257370A (en) * | 1998-11-10 | 2000-06-21 | 国际商业机器公司 | Method and system for reducing telephone call cost of service provider |
| CN1457180A (en) * | 2002-05-10 | 2003-11-19 | 北京艾尼通科技有限公司 | Method for realizing interacting voice response in IP network |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1257370A (en) * | 1998-11-10 | 2000-06-21 | 国际商业机器公司 | Method and system for reducing telephone call cost of service provider |
| CN1457180A (en) * | 2002-05-10 | 2003-11-19 | 北京艾尼通科技有限公司 | Method for realizing interacting voice response in IP network |
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