CN101178740A - Method for publishing search information - Google Patents
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- CN101178740A CN101178740A CNA2007103021993A CN200710302199A CN101178740A CN 101178740 A CN101178740 A CN 101178740A CN A2007103021993 A CNA2007103021993 A CN A2007103021993A CN 200710302199 A CN200710302199 A CN 200710302199A CN 101178740 A CN101178740 A CN 101178740A
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Abstract
The invention discloses a searching information posting method, which relates to the technical field of internet information searching and is provided in order to solve that a user has no method to selectively obtain enough searched information within the prospective time in present searching methods. The searching information posting method comprises the following steps: inputting key words; judging the key word property; choosing to use a moulding board program which produces an automatic service flow of a key word call center according to the key word property; the moulding board program produces the automatic service flow of the key word call center; researching the related information of the key words in an information source database; starting the produced automatic service flow of the key word call center to lead the researched related information of the key words to be posted out through the call center. The searching information posting method of the invention is applicable for a consumer to selectively obtain enough searched information when the consumer searches by using a non-webpage searching method.
Description
Technical field
The present invention relates to the internet information search technical field, particularly a kind of method for publishing search information.
Background technology
At present,, a kind of new search pattern occurred, be about to search, expanded to telephone network, the search of SMS net based on the internet in the internet information search field.Originally the database that had only the internet to visit, telephone network and SMS net also can be visited now, thereby realize that by search engine searches information, the form with webpage, phone or note releases information then by described internet, phone and note input key word.
" Chinese * line " unification of three nets search platform of " Best Tone Service " service system that the typical case of above-mentioned new search pattern uses as China Telecom is released and the release of certain company.With this " Chinese * line " is example, and the internet is by inserting domain name www.101010**.com access search platform; Telephone network is by phone access code 101010** access search platform; Note access code 101010** access search platform is crossed by SMS Netcom.If the user wants to search all hotels in area, Hangzhou, it can pass through internet, phone or note input key word " hotel, Hangzhou ".Specific implementation is:
1, by internet input key word.The user imports key word " hotel, Hangzhou " on the information input page of website of www.101010**.com, will search the hotel information in area, a lot of Hangzhou, comprise the contact method, contact person, address, lodging expense in these hotels etc., all can on the page, show;
2, by phone input key word.The user number 101010** that makes a telephone call to, quote " hotel, Hangzhou " that to search for, the contact staff of this system platform imports key word " hotel, Hangzhou " by internet terminal, search system will search out the hotel information in area, a lot of Hangzhou, comprise the contact method, contact person, address, lodging expense in these hotels etc.; Then, the contact staff with information one by one " thought " give the client because the time is limit, can only provide several information to the client, and can not in the time that limits, more information be read to the inquiry, the catalogue of the information that all searches more can't be provided, by user selection obtain;
3, by note input key word.The user edits key word " hotel, Hangzhou " and sends note to access code 101010**, this system platform is received the key word that the client imports, be presented on the screen of the computer terminal that the contact staff uses, the contact staff is by internet hunt page input key word " hotel, Hangzhou ", search system will search out the hotel information in area, a lot of Hangzhou, comprise the contact method, contact person, address, lodging expense in these hotels etc.; Then, contact staff's operating handset instant messaging tool is issued the client with the form of SMS with above-mentioned information.
The information search method of above-mentioned employing phone, note input key word is commonly referred to as non-Web page type keyword search pattern.Adopting described serves as the main non-Web page type keyword search pattern that realizes with the manual service form, the information that searches is when being distributed to the user, limited by people's oneself factor, can not in the limited time, screen, classify, put in order, provide a complete message catalog to the user to information; In addition, can't make the user obtain the information that has searched selectively; And the information that provides in limiting time is very limited, sometimes in the face of the information of the magnanimity that searches, can only provide seldom several information to the user.
In a word, the major defect of prior art existence is that the user can't obtain the abundant information that searches selectively in the time of expection.
Summary of the invention
Defective and deficiency at prior art exists the object of the present invention is to provide a kind of method for publishing search information, and this method can make search subscriber when using non-Webpage search pattern, obtains the abundant information that searches selectively.
For achieving the above object, the present invention by the following technical solutions:
A kind of method for publishing search information comprises the steps:
The input key word;
Judge the attribute of key word;
Select the template program that generates key word call center's automation services flow process for use according to the attribute of key word;
Generate key word call center's automation services flow process by described template program;
Search key relevant information in the information source database;
Enable the key word call center automation services flow process of generation, the key word relevant information that searches is released by the call center.
Method for publishing search information provided by the invention, attribute according to key word, adopt and the corresponding key word of key word call center's automation services flow process, the key word relevant information that will from the information source database, search, form with " man-machine conversation " releases, with respect to comparing by the relevant information of internet hunt key word in the prior art, the invention provides more search approach, can adopt non-webpage pattern to carry out the search of key word relevant information, promptly pass through fixed terminal, modes such as portable terminal are searched for, for user search information is provided convenience; Carry out information search with respect to the contact staff by the customer call center in the prior art, can only provide the information that seldom searches to compare to search subscriber, the present invention can be by creating suitable key word call center automation services flow process automatically, start the key word call center and carry out automation services, the receive mode that provides plurality of optional to select for the user, make the user both can select the information that partly searches, also can select the information that all searches, both can receive the information that searches immediately, also can delay the information that searches that receives.
Description of drawings
Fig. 1 is the overall flow figure of method for publishing search information provided by the invention;
The method for publishing search information specific implementation process flow diagram that Fig. 2 provides for the embodiment of the invention.
Embodiment
Can't obtain the problem of the abundant information that searches selectively in the time of expection in order to solve the user that prior art provides, embodiments of the invention provide a kind of method for publishing search information.Below in conjunction with drawings and Examples the present invention is described in detail.
The method for publishing search information that embodiments of the invention provide comprises the steps:
S1: input key word;
S2: the attribute of judging key word;
S3: select the template program that generates key word call center's automation services flow process according to the attribute of key word for use;
S4: generate key word call center's automation services flow process by described template program;
S5: search key relevant information in the information source database;
S6: enable the key word call center automation services flow process of generation, the key word relevant information that searches is released by the call center.
Method for publishing search information provided by the invention, attribute according to key word, adopt and the corresponding key word of key word call center's automation services flow process, the key word relevant information that will from the information source database, search, form with " man-machine conversation " releases, with respect to comparing by the relevant information of internet hunt key word in the prior art, the invention provides more search approach, can adopt non-webpage pattern to carry out the search of key word relevant information, promptly pass through fixed terminal, modes such as portable terminal are searched for, for user search information is provided convenience; Carry out information search with respect to the contact staff by the customer call center in the prior art, can only provide the information that seldom searches to compare to search subscriber, the present invention can be by creating suitable key word call center automation services flow process automatically, start the key word call center and carry out automation services, the receive mode that provides plurality of optional to select for the user, make the user both can select the information that partly searches, also can select the information that all searches, both can receive the information that searches immediately, also can delay the information that searches that receives.
The method for publishing search information that embodiments of the invention provide as shown in Figure 1, comprises the steps:
101: the input key word;
Before the input key word, described method also comprises the steps:
T1: set in advance keyword database and key attribute classifying rules, key word is carried out classification and storage;
Each key word is divided into groups by different attributes, different call center's automation services process program files is set makes up template.As shown in table 1:
| Key word | Key attribute | The call center's automation services process program template that releases news and use |
| …… | …… | …… |
| Job hunting, recruitment, rented house | The time class | Time category information issue flow template |
| …… | …… | …… |
| The Capital Airport, Beijing hotel reservation | The region class | Region category information issue flow template |
| …… | …… | …… |
| Automobile rescue, marriage-seeking friend-making, lawyer's service, letting agency, used computer transaction | Need the audit class | Need audit category information flow process issue template |
| …… | …… | …… |
| Go abroad to study, seek medical advice and medicine, the Mount Huang tourism | Recommend class | Recommend category information flow process issue template |
| …… | …… | …… |
Table 1
T2: the template program of the key word call center automation services flow process of using when a generation being set releasing news for each class key word, set up corresponding relation with key word, leave in the Call Center Server:
(1) time attribute keyword message issue stencil design
Adopt this template to generate key word call center's automation services process program issue search information for key word with time attribute.
A, flow file name naming rule
Key word call center automation services flow file name generates according to the following rules: directly name as " key word .xml " with key word.
B, process code are provided with rule
Digital code increases by+1 order from 000001 beginning.
C, lead flow scheme design rule
Realize function:
Establishment lead control module, phonetic synthesis module, data read module provide the generation of lead voice document, storage, playing function, wait for receiving key set code.
A. phone lead flow format example:
Phone lead flow example: generating * * * (* * * is a key word) service hotline, this hot line numbering * * * (* * * herein is call center's automation services process codes), next time can be after hearing prompt tone when visiting, directly the input hot line is numbered, activate this key word call center services, now find the information of M bar altogether about * * * (key word), please select by the information issuing time button, inquire about nearest one all interior information releasing please by 1, information releasing is please by 2 in nearest two weeks, information releasing is please by 3 in nearest 30 days, and full detail is please by 4, and certain bar informational linkage phone of directly transferring is please by 5, note receives information please by 6, facsimile reception information is please by 7, and Email receives information please by 8, changes manual service please by 0.
B. note flow process lead design example:
Generated * * * (key word) service hotline automatically, this hot line is numbered * * *, can after hearing prompt tone, directly import the hot line numbering when visit next time, activate this key word call center services, now find the information of M bar altogether about * * *, receive the information R. S. V. P. note 1 in the nearest week, the information R. S. V. P. note 2 in nearest two weeks ... with three is that unit sequence receives information please by 6 ...
D, No. 1 key flow scheme design of the phone flow process first order
Prompt tone is set:
The total X bar of information in one week, broadcast is listened to please by the corresponding digital key by sequence number please by 0 automatically one by one;
The function design:
Establishment lead control module, phonetic synthesis module, data read module provide the generation of lead voice document, storage, playing function, wait for receiving key set code.
E, No. 2 key flow scheme design of the first order
Prompt tone is set:
The total Y bar of information in two weeks, broadcast is listened to please by the corresponding digital key by sequence number please by 0 automatically one by one;
The function design:
Establishment lead control module, phonetic synthesis module, data read module provide voice document generation, storage, playing function, wait for receiving key set code.
F, No. 3 key flow scheme design of the phone flow process first order
Prompt tone is set:
Information in 30 days has the Z bar, and broadcast is listened to please by the corresponding digital key by sequence number please by 0 automatically one by one;
The function design:
Establishment lead control module, phonetic synthesis module, data read module provide the generation of lead voice document, storage, playing function, wait for receiving key set code.
G, No. 4 key flow scheme design of the phone flow process first order
Prompt tone is set:
Full detail has the L bar, and broadcast is listened to please by the corresponding digital key by sequence number please by 0 automatically one by one;
The function design:
Establishment lead control module, phonetic synthesis module, data read module provide the generation of lead voice document, storage, playing function, wait for receiving key set code.
H, No. 5 key flow scheme design of the phone flow process first order
A., prompt tone is set:
Any informational linkage number of transferring, please wait a moment
B. function design:
Design call forwarding module, the contact telephone number module of any bar information of design switching, establishment lead control module, phonetic synthesis module, data read module provide the generation of lead voice document, storage, playing function, wait for receiving key set code.
I, No. 6 keys of the first order (note reception information) flow scheme design
The short message prompt text is set:
The phone number that please import reception information is with # bond bundle.
Further flow process:
Generated * * * (key word) service hotline automatically, this hot line is numbered * * *, can after hearing prompt tone, directly import the hot line numbering when visit next time, activate this key word call center services, now find the information of M bar altogether about * * * key word, receive the information R. S. V. P. note 1 in the nearest week, the information R. S. V. P. note 2 in nearest two weeks ... with three is that unit sequence receives information please by 6 ...
J, No. 7 keys of the first order (facsimile reception information) flow scheme design
A., prompt tone is set:
Total M bar information is received faxes and please be imported the facsimile recorder telephone number, with # bond bundle;
Further flow process, the information in the nearest week has 2 pages of 20 treaties, and reception is please by 1, totally 60 of nearest two all information, about 5 pages, reception is please by 2, receive page by page please by 3 since first page,
B. function design:
Establishment lead control module, data read module, storage, playing function are provided with the fax application module, wait for receiving key set code.
K, No. 8 keys of the first order (Email reception information) flow scheme design
A., prompt tone is set:
Total X bar information please send note to 88888 with " key word+E-mail address ", and system sends to this mailbox with preceding 20 information with the e-mail attachment form automatically, please check and accept;
B. function design:
Establishment lead control module, phonetic synthesis module, data read module, the generation of lead voice document, storage, playing function are provided, the automatic sending module of establishment Email, E-mail address is input to Call Center Server by the note receiver module automatic reception of the call center of described search system.
(2) the Domain Properties keyword message is issued template
For the key word of ground Domain Properties, adopt this template to generate key word call center's automation services process program, the issue search information.
A. phone lead flow example:
Generating * * * key word service hotline, this hot line numbering * * * (* * * herein is call center's automation services process codes), next time can be after hearing prompt tone when visiting, directly the input hot line is numbered, activate this key word call center services, now find the information of M bar altogether, please button select the region of information about * * * (key word), belong to the Haidian District please by 1, belong to the Tongzhou District please by 2, the information that belongs to the Daxing District is please by 3, and the information that belongs to Shunyi District is please by 4, and the information that belongs to Changping District is please by 5, full detail is please by 6, directly certain bar informational linkage phone of switching is please by 7, and note receives information please by 8 ... change manual service please by 0.
B. note lead flow example:
Generated * * * key word service hotline automatically, this hot line is numbered * * *, next time can be after hearing prompt tone when visiting, directly the input hot line is numbered, activate this key word call center services, the existing information of M bar that finds altogether, the information R. S. V. P. note 1 of reception Haidian District about * * * key word, receive the information R. S. V. P. note 2 of Tongzhou District, receive the information R. S. V. P. note 3 of Daxing District; Receiving the information R. S. V. P. note 4 of Shunyi District, receive the information R. S. V. P. 5 of Changping District, is that unit sequence receives information please by 6 with three ..., receive full detail R. S. V. P. note 9.
(3) the key word stencil design to issuing again after the need audit
Being provided with needs the keyword message issue template of audit back in issue: the key word that carries out the information of publisher's identity validation for needs, as key words such as " automobile rescue ", " marriage-seeking friend-making ", " lawyer's service ", " letting agencies ", enable this template and generate key word call center's automation services process program issue search information;
Realize function:
A. phone flow process: the information that inquiry has been examined is please by 1, and the information of inquiry unauthorized is please by 2,
B. note flow process: note receives the information R. S. V. P. of having examined 1, and note receives the information R. S. V. P. 2 of unauthorized ...
(4) but the key word stencil design of recommendation information
The keyword message issue template of special provided recommendation information is set: for as key words such as " going abroad to study ", " seeking medical advice and medicine ", " Mount Huang tourism " can provide expert's recommendation information that user aid when bigger, enabled this template generation key word call center's automation services process program and issued search information;
Realize function:
A. phone flow process: listen to recommendation information please by 1, listen to non-recommendation information please by 2,
B. note flow process: note receives recommendation information R. S. V. P. 1, and note receives non-recommendation information R. S. V. P. 2 ...
(5) composite key information issue stencil design
When inquiring about, use this composite key call center automation services flow process to issue template automatically to importing the key word that belongs to two attributive classifications simultaneously.As: when input " Beijing " key word and " lawyer's consulting " key word, " Beijing " belongs to ground Domain Properties key word, and " lawyer's consulting " belongs to the key word that publisher's identity need be examined.
The realization function is as follows:
A. phone flow process: total * * bar is about the member of Beijing lawyer consulting information of putting on record, must further examine during use, listen to lawyer's consultation information after the examining of Dongcheng District please by 1, listen to lawyer's consultation information after the examining of Xicheng District please by 2
B. note flow process: search 11 information about Beijing lawyer consulting altogether, answer short message 1 obtains the lawyer's consultation information 1 after the examining of Dongcheng District, and answer short message 2 obtains the lawyer's consultation information after the examining of Xicheng District ...
(6) can't divide the general issue stencil design of the keyword message of attribute
For the key word that can't determine attribute, adopt this template to generate key word call center's automation services process program issue search information;
The function that realizes:
A. phone flow process:
Be divided into following several situation:
A, telephone key-press are listened to information, further comprise listening to the voice (synthetic automatically) of still selecting the information of listening to one by one;
B, note receive information text, comprise that further prompting collects/import sequence number selectivity collection information text one by one;
C, Email receive information text, further comprise all reception/input sequence number selectivity reception information texts of prompting;
D, facsimile reception information text comprise that further whole receptions/input sequence number selectivity receives information text;
E, the direct telephone number of transferring, further prompting is to implement to transfer by message sequence number after the telephone number/input sequence number of arbitrary information of switching.
B. note lead flow process:
Generated * * * key word automation services hot line automatically, this hot line is numbered * * * *, receives the information R. S. V. P. note 1 in the nearest week, information R. S. V. P. note 2 in nearest two weeks, receive first three bar R. S. V. P. note 3 ..., receive full detail R. S. V. P. note numeral ...
T3: the triggering rule that the template program that generates key word call center's automation services flow process is set:
Automation services flow process in preset key words call center makes up the triggering rule of template, does not trigger automatically when finding key word call center flow process automated application file; Further, which generic attribute key word belongs to and just triggers which class flow template.
T4: the configuration information source database, deposit the information source data, described information source database is open, can add and new data more:
The configuration information source database, for the search server inquiry, this database is open, can also can increase in this locality by the internet, deletion record, information source database structure and partial information, as shown in table 2, in this information source database, coexistence has n bar information, and database comprises following these fields at least: publisher, key word, Domain Properties, issuing time, whether need audit, contact method etc.
T5: the information that will search is set synthesizes application program module and phonetic synthesis rule, the voice storage rule of voice and read rule:
| The publisher | Key word | The ground Domain Properties | Issuing time | Need the attribute of audit | Contact method |
| …… | …… | …… | …… | …… | …… |
| 11, automobile rescue | |||||
| …… | …… | …… | …… | …… | …… |
| Everybody's automobile rescue company | Beijing automobile rescue, Zhong Guan-cun, three-star rescue, specialty rescue | Zhong Guan-cun, Beijing | 2007.10.10 | Be | The king is 888812aa |
| …… | …… | …… | …… | …… | …… |
| The ternary autocentre | In Beijing automobile rescue, Daxing District, two star rescues, commission insurance, generation, drive | Daxing District, Beijing | 2007.05.11 | Be | Zhao Dongwei, 5588121 |
| …… | …… | …… | …… | …… | …… |
| 77, hotel, hotel, hostel | |||||
| The magnanimity hotel | Beijing hotel reservation, hotel, Haidian District, hotel, Beijing, high comfort hotel | Haidian District, Beijing | 2007.10.10 | Be | Plum, 6681222 |
| …… | …… | …… | …… | …… | …… |
| The usual place hotel | Beijing hotel reservation, hotel, Haidian District, hotel, Beijing, average hotel | The Haidian District | 2007.05.02 | Be | The mao mao 77636323 |
| …… | …… | …… | …… | …… | …… |
| The New World Hotel | Beijing hotel reservation, hotel, Haidian District, hotel, Beijing, deluxe hotel | The Haidian District | 2007.08.09 | Be | Wang total 8998890 |
| …… | …… | …… | …… | …… | …… |
| The hotel, Dongxing | Beijing hotel reservation, hotel, two cities, hotel, Beijing, deluxe hotel | The Xicheng District | 2007.03.09 | Be | Li total 7565643 |
| …… | …… | …… | …… | …… | …… |
| 88, advertisement | |||||
| Big-and-middle advertising company | Nanjing, open air, advertisement, service are best | Nanjing, drum tower, Jiangsu | 2006.1.1 | Be | Li Li, 532123 |
| …… | …… | …… | …… | …… | …… |
| Advertising company does the best | Shanghai, open air, advertisement, Pudong of best enterprise bulletin, television advertising, | Shanghai, Pudong | 2006.8.9 | Not | Zhang Sanfeng 765435 |
| …… | …… | …… | …… | …… | …… |
Table 2
Be provided with and adopt the automatic synthesis systems of voice (tts system) to realize Word message synthesizing automatically to voice, composition rule synthesizes voice automatically for Word message being comprised information keyword name, main contents, contact person, telephone number (base, mobile phone, QQ number, Email, MSN number) etc., deposit order according to literal and leave in the database, the rule that reads according to its Word message when reading reads.
T6: the information that will search is set is generated as the application program module and the storage of SMS format text automatically and reads rule;
The application program module that the information that searches is generated as automatically the SMS format text is set, the Word message that searches automatically according to every rule (the note rule with mobile mobile operator is as the criterion) storage that is no more than 70 Chinese characters, is comprised information keyword name, main contents, contact person, contact method (base, mobile phone, QQ number, Email, MSN number) etc. at least in the Word message; Acquiescence released the complete information of this information automatically when setting released news.
T7: be provided with Word message be generated as automatically the fax text application program module and storage and read rule;
The application program module that the information that searches is generated automatically the facsimile format text is set, the Word message that searches is generated the file storage of text formatting automatically, to send as fax paper; Word message in the text file comprises information keyword name, main contents, contact person, contact method (base, mobile phone, QQ number, Email, MSN number) etc. at least.
T8: be provided with Word message is generated as text automatically with the program module and the storage that send as e-mail attachment with read rule.
The Word message that is about to search generates the file storage of text formatting automatically, to send as e-mail attachment; Word message in the text file comprises information keyword name, main contents, contact person, contact method (base, mobile phone, QQ number, Email, MSN number) etc. at least.
Continuous 101: setting up keyword database, information source database, and after the various rule, the key word that input will be searched for.The step of described input key word is specially:
Quote key word by telephone terminal, described key word manually is input to described search system by the phone contact staff of described search system;
Or quote key word by telephone terminal, be input to described search system after the speech recognition system identification by described search system;
Or with the note form described key word is input to described search system by portable terminal;
Or import described key word by internet Web page or leaf and arrive described search system.
102: the attribute of judging key word;
The key word of input and the key attribute classifying rules in the described keyword database are contrasted, determine the attribute of described key word.
103: select the template program that generates key word call center's automation services flow process for use according to the attribute of key word;
Because the template program of the key word call center automation services flow process of using when being provided with a generation and releasing news for each class key word is set up corresponding relation with key word, leaves in the Call Center Server; Therefore, can select the template program of an automation services flow process in key word call center corresponding for use according to the attribute of described key word with the attribute of this key word.
104: generate key word call center's automation services process program file by described template program;
Template program by described key word call center's automation services flow process, generate key word call center's automation services flow process, then, the Call Center Server of described search system calls described key word call center's automation services process program file, for the user carries out automation services.
105; Search key relevant information in the information source database;
Described Call Center Server sends key word to described search system, and described search system is carried out keyword search in described information source database, sends the key word relevant information that searches to Call Center Server again.
106: call the key word call center automation services flow process of generation, the key word relevant information that searches is released by the call center.
At first, call described key word call center's automation services flow process, start the key word call center and carry out automation services; Then, playing alert tones, the prompting user key-press is selected, and the key word relevant information is released with corresponding manner according to user-selected button.
Described user's button is selected to be specially:
Phone is listened to the voice of described information;
Or note receives the text of described information;
Or receive the e-mail text of described information with the addresses of items of mail of acquiescence;
Or receive the text of described information with the fax form.
Wherein, the information speech listened to of described phone is meant that the Word message that searches is through the synthetic automatically voice of speech synthesis system.
If there is not key word call center automation services flow process, then call the process template of the generation key word call center automation services flow process corresponding with described key attribute, automatically generate this key word call center automation services process program file, give a numbering with this key word call center automation services flow process, add in the Call Center Server.
When the numbering of key word call center's automation services flow process is imported in the telephone service system prompting of described search system, import described numbering, enable this key word call center automation services flow process, select issue key word relevant information according to user's button.
With search key " Beijing hotel reservation " is example, and the specific implementation flow process of the method for publishing search information that embodiments of the invention provide is as follows:
Input key word " Beijing hotel reservation " according to the difference of input mode, is divided into five kinds of situations:
Situation 1: quote key word by telephone terminal, described key word manually is input to described search system by the call center contact staff;
As shown in Figure 2, the user calls 77777 by telephone terminal 4, calls out Call Center Server 3, then:
201, the contact staff receives calls;
202, the client says search key: Beijing hotel reservation;
203, the contact staff is in computer inquiry terminal input " Beijing hotel reservation ";
Simultaneously, carry out following steps:
207, key word " Beijing hotel reservation " is input to Call Center Server 3;
208, Call Center Server 3 passes to search server 2 with key word " Beijing hotel reservation ";
209 and 210, search server 2 search key " Beijing hotel reservation " information in information source database 1;
211, the output Search Results is to Call Center Server: the magnanimity hotel; Address: No. 21, lotus road, Xicheng District; 280 yuan of unit prices; Issuing time: contact person: plum; 07.10.10; Telephone number: 6681222.
Perhaps, carry out following steps:
212, described keyword search object information stores Call Center Server 3 into, and Call Center Server 3 searches whether there is " Beijing hotel reservation " key word call center automation services process program file in book server;
218, as not finding " Beijing hotel reservation " key word call center automation services process program file, described search system is at first according to the attribute of rule judgment key word " Beijing hotel reservation ";
219, be judged to be the key word that belongs to time attribute, call center's automation services flow process of the key word correspondence of allocating time generic attribute makes up template automatically;
220, generate the key word call center automation services process program file of issue " Beijing hotel reservation " keyword search object information, give a numeral number, be stored in Call Center Server 3 as 100087;
221 and add: the sign of " made up hotel reservation key word call center, Beijing, be numbered 100087 directly incoming calls " at the Web search interface.
If Call Center Server finds key word call center process program file, then:
213, Call Center Server 3 is carried out the automatic application flow program file in " Beijing hotel reservation " call center;
214, enable search key " Beijing hotel reservation " key word call center (or calling out the branch center) issue search information;
215, search key " Beijing hotel reservation " key word call center prompting automatically in phone: search 10 Beijing hotel reservation information altogether, inquire about nearest one all interior information releasing please by 1, information releasing is please by 2 in nearest two weeks, information releasing is please by 3 in nearest 30 days, full detail is please by 4,, certain bar informational linkage phone of directly transferring changes manual service please by 0 please by 9.
Further, described flow process also comprises:
, listen to one by one please by 2 by phone please by 1 by rank order inquiry, selectivity is listened to please by 3, receives first three bar please by 4 with SMS, and arbitrary the informational linkage phone of directly transferring be please by 5 ..., change manual service please by 0.
The user selects according to the prompt tone button, as selecting phone to listen to one by one by 1 key, and then Call Center Server main control module, phonetic synthesis module, the information with the key word " Beijing hotel reservation " that searches synthesizes voice automatically automatically, plays to the user one by one.As selecting note to receive first three bar information by 3 keys, " Beijing hotel reservation " first three bar information that note system will search automatically is distributed to search subscriber with the short message text form.
Situation 2: quote key word by telephone terminal, by being input to described search system after the speech recognition system identification;
As shown in Figure 2, call 77777, call out Call Center Server 3 by telephone terminal 4, then:
204, speech recognition system is pointed out automatically: you are good, are that the automatic recognition of speech system of three net search systems serves for you here, please say the key word that you will search for, and enter key word by 1 key and call out the branch center service, change manual service by 0 key
205, the client says search key as " Beijing hotel reservation ";
206, the automatic identidication key of speech recognition system " Beijing hotel reservation ";
Following steps are identical with " contact staff is in computer inquiry terminal input Beijing hotel reservation search information " step afterwards in the situation 1.
Situation 3: with the note form described key word is input to described search system by portable terminal;
As shown in Figure 2, concrete steps are:
222, send to note access code 88888 by portable terminal 5 editing short messages " Beijing hotel reservation "
Following steps are identical with " contact staff is in computer inquiry terminal input Beijing hotel reservation " step afterwards in the situation 1.
Finally, the output Search Results is to Call Center Server 3: the magnanimity hotel; Address: No. 21, lotus road, Xicheng District; 280 yuan of unit prices; Issuing time: contact person: plum; 07.10.10; Telephone number: 6681222.This keyword search object information stores Call Center Server 3 into; Call Center Server 3 searches whether there is " Beijing hotel reservation " key word call center automation services process program file in book server, as do not find " Beijing hotel reservation " key word call center automation services process program file, search system of the present invention is at first according to rule judgment key word Beijing hotel reservation attribute, be judged to be the key word that belongs to time attribute, automatically call center's automation services flow process of the key word correspondence of allocating time generic attribute makes up template, generate the key word call center automation services process program file of issue " Beijing hotel reservation " keyword search object information, give a numeral number as 100087, be stored in Call Center Server 3, make up " Beijing hotel reservation " key word call center in the interpolation of Web search interface, be numbered 100087 sign.Call Center Server 3 is carried out the automatic application flow program file in " Beijing hotel reservation " call center, enables " Beijing hotel reservation " key word and calls out branch center issue search information, and it is as follows to answer short message automatically:
Generated " Beijing hotel reservation " service hotline automatically, this hot line is numbered 100087, next time can be after hearing prompt tone when visiting, directly the input hot line is numbered, activate this key word call center services, now find the information of M bar altogether about Beijing hotel reservation, receive the information R. S. V. P. note 1 in the nearest week, information R. S. V. P. note 2 in nearest two weeks, receive first three bar R. S. V. P. 3, receive full detail R. S. V. P. note 4 ... the user continues operation and can obtain the required keyword message that searches according to short message prompt.
Situation 4: import described key word to described search system by internet Web page or leaf;
As shown in Figure 2, in Web searched page terminal 6, input key word " Beijing hotel reservation " is input to search server 2, the internet information search function that execution is undertaken by the computer terminal, but be with traditional web search difference, at the Web search interface except the search information that shows " Beijing hotel reservation " key word, the key word call center numbering of importing when also showing the prompting that makes up " Beijing hotel reservation " key word call center and this key word of call " Beijing hotel reservation " call center on the page 100087 is used as independent call center (or calling out branch center).
Situation 5: do not import key word, direct calling key word call center search information example:
The key word call center process program file that described search system generates when carrying out keyword search automatically is as " Beijing hotel reservation " call center process program file, owing to given a numbering (coding), and with the numbering corresponding stored in the Call Center Server of described search system, for calling at any time, therefore can be used as independently, the call center uses, method of calling is identical with common call center's method of calling, both can give independently telephone number, form independently call center system, the process program file that also can be used as described Call Center Server is called, and forms key word " Beijing hotel reservation " and calls out the branch center.
In the present embodiment, the method of " Beijing hotel reservation " key word call center is, at the phone access code 77777 of call to described search system, when requiring input key word call center numbering as voice suggestion, input key word " Beijing hotel reservation " call center's code name 100087 can activate the service of " Beijing hotel reservation " key word call center.Point out as follows: search 10 Beijing hotel reservation information altogether, inquire about nearest one all interior information releasing please by 1, information releasing is please by 2 in nearest two weeks, information releasing is please by 3 in nearest 30 days, and full detail is please by 4, and note receives information please by 5, facsimile reception information is please by 6, Email receives information please by 7, and certain bar informational linkage phone of directly transferring changes manual service please by 0 please by 8.
Further flow process is:
, listen to one by one please by 2 by phone please by 1 by rank inquiry, select to listen to please by 3, receive first three bar please by 4 with SMS, arbitrary the informational linkage phone of directly transferring changes manual service please by 0 please by 5.Search subscriber is selected according to the prompt tone button, as selecting phone to listen to one by one by 1 key, then Call Center Server main control module, phonetic synthesis module synthesize voice automatically with the information of the key word " Beijing hotel reservation " that searches automatically, play to the user one by one.As selecting note to receive first three bar information by 3 keys, " Beijing hotel reservation " first three bar information that note system will search automatically is distributed to search subscriber with the short message text form.
Method for publishing search information provided by the invention, attribute according to key word, adopt and the corresponding key word of key word call center's automation services flow process, the key word relevant information that will from the information source database, search, form with " man-machine conversation " releases, with respect to comparing by the relevant information of internet hunt key word in the prior art, the invention provides more search approach, can adopt non-webpage pattern to carry out the search of key word relevant information, promptly pass through fixed terminal, modes such as portable terminal are searched for, for user search information is provided convenience; Carry out information search with respect to the contact staff by the customer call center in the prior art, can only provide the information that seldom searches to compare to search subscriber, the present invention can be by creating suitable key word call center automation services flow process automatically, start the key word call center and carry out automation services, the receive mode that provides plurality of optional to select for the user, make the user both can select the information that partly searches, also can select the information that all searches, both can receive the information that searches immediately, also can delay the information that searches that receives.
The above; only be the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; can expect easily changing or replacing, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection domain that claim was defined.
Claims (10)
1. a method for publishing search information is characterized in that, comprises the steps:
The input key word;
Judge the attribute of key word;
Select the template program that generates key word call center's automation services flow process for use according to the attribute of key word;
Generate key word call center's automation services flow process by described template program;
Search key relevant information in the information source database;
Enable the key word call center automation services flow process of generation, the key word relevant information that searches is released by the call center.
2. method for publishing search information according to claim 1 is characterized in that, also comprises before the step of described input key word:
Set in advance keyword database and key attribute classifying rules, key word is carried out classification and storage;
The template program of the key word call center automation services flow process of using when a generation being set releasing news for each class key word is set up corresponding relation with key word, leaves in the Call Center Server;
The triggering rule of the template program that generates key word call center's automation services flow process is set;
The configuration information source database is deposited the information source data, and described information source database is open, can add and new data more;
The information that will search is set to synthesize application program module and phonetic synthesis rule, the voice storage rule of voice and reads rule;
The information that will search is set to be generated as the application program module and the storage of SMS format text automatically and to read rule;
Be provided with Word message is generated as the application program module and the storage of fax document automatically and reads rule;
Be provided with Word message is generated as text automatically with the program module and the storage that send as e-mail attachment with read rule.
3. method for publishing search information according to claim 1 is characterized in that, the step of described input key word is specially:
Quote key word by telephone terminal, described key word manually is input to described search system by the call center contact staff;
Or quote key word by telephone terminal, by being input to described search system after the speech recognition system identification;
Or with the note form described key word is input to described search system by portable terminal;
Or import described key word by internet Web page or leaf and arrive described search system.
4. method for publishing search information according to claim 2 is characterized in that, the step of described judgement key attribute is specially:
The key word of input and the key attribute classifying rules in the described keyword database are contrasted, determine the attribute of described key word.
5. method for publishing search information according to claim 3 is characterized in that, described in the information source database step of search key relevant information be specially:
Described Call Center Server sends key word to described search system, described search system is carried out keyword search in described information source database, send the key word relevant information that searches to Call Center Server again, enable key word call center automation services flow process by Call Center Server, the key word relevant information is released.
6. method for publishing search information according to claim 5 is characterized in that, described the key word relevant information that searches is specially by the step that the call center releases:
Call described key word call center's automation services flow process, start the key word call center and carry out automation services;
Playing alert tones, the prompting user key-press is selected, and the key word relevant information is released with corresponding manner according to user-selected button.
7. method for publishing search information according to claim 6 is characterized in that:
If there is not key word call center automation services flow process, then call the process template of the generation key word call center automation services flow process corresponding with described key attribute, automatically generate this key word call center automation services flow process, give a numbering with this key word call center automation services flow process, add in the Call Center Server.
8. method for publishing search information according to claim 7 is characterized in that:
When the numbering of key word call center's automation services flow process is imported in described search system prompting, import described numbering, enable this key word call center automation services flow process, select issue key word relevant information according to user's button.
9. according to claim 6 or 8 described method for publishing search information, it is characterized in that described user's button is selected to be specially:
Phone is listened to the voice of described information;
Or note receives the text of described information;
Or receive the e-mail text of described information with the addresses of items of mail of acquiescence;
Or receive the text of described information with the fax form.
10. method for publishing search information according to claim 9 is characterized in that: the information speech that described phone is listened to is meant that the Word message that searches is through the synthetic automatically voice of speech synthesis system.
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|---|---|---|---|
| CNA2007103021993A CN101178740A (en) | 2007-12-19 | 2007-12-19 | Method for publishing search information |
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| CNA2007103021993A CN101178740A (en) | 2007-12-19 | 2007-12-19 | Method for publishing search information |
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| CN101178740A true CN101178740A (en) | 2008-05-14 |
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| CNA2007103021993A Pending CN101178740A (en) | 2007-12-19 | 2007-12-19 | Method for publishing search information |
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Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101504669B (en) * | 2009-03-06 | 2011-08-24 | 阿里巴巴集团控股有限公司 | Web application template issuing method, apparatus and system |
| CN102262665A (en) * | 2011-07-26 | 2011-11-30 | 西南交通大学 | Response supporting system based on keyword extraction |
| CN102270237A (en) * | 2011-08-05 | 2011-12-07 | 北京吉亚互联科技有限公司 | Method and system for detecting user source |
| CN102984400A (en) * | 2011-09-06 | 2013-03-20 | 王国臣 | Voice call method based on keywords and voice call system |
| CN104636908A (en) * | 2015-01-30 | 2015-05-20 | 北京完美和声信息技术有限公司 | Information interaction platform and information interaction method |
| US9560200B2 (en) | 2014-06-24 | 2017-01-31 | Xiaomi Inc. | Method and device for obtaining voice service |
| CN106683678A (en) * | 2016-11-30 | 2017-05-17 | 厦门快商通科技股份有限公司 | Artificial telephone customer service auxiliary system and method |
| CN107680588A (en) * | 2017-05-10 | 2018-02-09 | 平安科技（深圳）有限公司 | Intelligent sound air navigation aid, device and storage medium |
| CN110211011A (en) * | 2018-02-28 | 2019-09-06 | 深圳微盐传媒科技有限公司 | A kind of software, that is, the method for servicing and SaaS platform of light government affairs service and government affairs new media |
-
2007
- 2007-12-19 CN CNA2007103021993A patent/CN101178740A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101504669B (en) * | 2009-03-06 | 2011-08-24 | 阿里巴巴集团控股有限公司 | Web application template issuing method, apparatus and system |
| CN102262665A (en) * | 2011-07-26 | 2011-11-30 | 西南交通大学 | Response supporting system based on keyword extraction |
| CN102270237A (en) * | 2011-08-05 | 2011-12-07 | 北京吉亚互联科技有限公司 | Method and system for detecting user source |
| CN102984400A (en) * | 2011-09-06 | 2013-03-20 | 王国臣 | Voice call method based on keywords and voice call system |
| US9560200B2 (en) | 2014-06-24 | 2017-01-31 | Xiaomi Inc. | Method and device for obtaining voice service |
| CN104636908A (en) * | 2015-01-30 | 2015-05-20 | 北京完美和声信息技术有限公司 | Information interaction platform and information interaction method |
| CN106683678A (en) * | 2016-11-30 | 2017-05-17 | 厦门快商通科技股份有限公司 | Artificial telephone customer service auxiliary system and method |
| CN107680588A (en) * | 2017-05-10 | 2018-02-09 | 平安科技（深圳）有限公司 | Intelligent sound air navigation aid, device and storage medium |
| CN110211011A (en) * | 2018-02-28 | 2019-09-06 | 深圳微盐传媒科技有限公司 | A kind of software, that is, the method for servicing and SaaS platform of light government affairs service and government affairs new media |
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Application publication date: 20080514 |