CN101009730A - Remote multi-media onsite no-man on-duty telecom business office system - Google Patents
Remote multi-media onsite no-man on-duty telecom business office system Download PDFInfo
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- CN101009730A CN101009730A CN 200610033158 CN200610033158A CN101009730A CN 101009730 A CN101009730 A CN 101009730A CN 200610033158 CN200610033158 CN 200610033158 CN 200610033158 A CN200610033158 A CN 200610033158A CN 101009730 A CN101009730 A CN 101009730A
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Abstract
The remote multimedia on-site unattended operation telecom shopping hall system comprises: shopping hall devices (with hall type and cross-wall type, as Fig 1), including a machine cabinet, a output-card device, a banknote-identifying input device, an IC card device, a keyboard, a touch screen, a printer, some powers, and a camera; salesman terminals (Fig 2) centralized in city-level or province-level on-duty room; an on-duty machine room server (Fig 2), and a variety of application software, wherein the machine cabinet holds an industry-control computer, a multimedia and control circuit, a data communication circuit, a printer, a power, and software. It allows face-to-face dialogue for salesman and client for whole process.
Description
Technical field:
The present invention relates to Computer Control Technology, ethernet technology, multimedia technology, card card scanner uni treatment technology.Specifically be that a kind of telecom operators are used for the equipment of construction site unattended operation business hall.
Background technology
At present, known telecom operators business hall all is the mode that adopts Attended mode, handles or seek advice from miscellaneous service face-to-face by shop assistant and client, and the so-called 24 HOUR ACCESS Room can only allow the client handle some simply business, as pays telephone expenses, looks into ticket etc.Present known telecommunication business Room mode has the following disadvantages:
1. make troubles to the client, such as the client during midnight mobile phone card lose and be badly in need of mending card and use mobile phone, when the business hall After Hours then can't be handled.
2. telecom operators need a large amount of shop assistants, and each shop assistant's workload inequality, and the many business hall clients of client often occurring needs long-time queuing transacting business, and the situation that the few business hall shop assistant of client has nothing to do.
3. because the present telecommunication business Room needs bigger place and more duty personnel, the site can not get much by cloth, makes troubles to the client, also influences the service image of operator.
Summary of the invention:
In order to overcome the deficiency of known telecom operators business hall mode, the invention provides a kind of remote multi-media onsite no-man on-duty telecom business office system, the concrete following feature of this system:
1. the shop assistant in the telecommunication business Room concentrates on prefecture-level or provincial lumped values airliner room, and the shop assistant handles the business of local each business hall by network remote.
2. system adopts network and multimedia technology, allows shop assistant and client carry out " face-to-face " dialogue, simulates the business processing flow of Attended mode business hall fully, also can directly instruct client's operation.
3. client's card card (demonstrate,proving new SIM card of mending etc. as client identity authentication) is sent on shop assistant's display screen in front by card card scanning technique, authenticates and obtain desired information for the shop assistant.The client also can require to input the password of oneself, and system can change password over to the telecommunications related system automatically for system authentication.
4. unattended operation is realized at the scene, business hall, and the client can obtain shop assistant's " face-to-face " by multimedia technology in 24 hours and serve.
5. operator is provided with outlet's expense and reduces greatly, can extensively layout, to make things convenient for the client.
The invention a kind of telecommunication business Room new model of building, be a kind of revolutionary equipment in the telecommunication business Room.
Embodiment:
Remote multi-media onsite no-man on-duty telecom business office system of the present invention comprise business hall equipment (being divided into hall's formula and wall-penetrating type) (Fig. 1), the application software in shop assistant's terminal (Fig. 2), machine room server on duty (Fig. 2) and each equipment.
The system group network mode is dispersed in the business hall equipment of each outlet as shown in Figure 2, each shop assistant's terminal and machine room server via Ethernet on duty networking.
Business hall equipment as shown in Figure 1, this equipment comprises rack (Fig. 1 8), card outlet device (Fig. 1 1) (card outlet device can optionally be installed a plurality of, as the SIM card card outlet device, the rechargeable card card outlet device of various face amounts etc.); Paper money recognition loader (Fig. 1 2); IC-card card reader (Fig. 1 3); Input keyboard figure (Fig. 1 6); Touch display screen (Fig. 1 7); Printer (Fig. 1 5); Industrial control computer is housed, multimedia and control circuit board, datel circuit plate, printer, power supply and software in card card scanner (Fig. 1 4) and loud speaker, microphone, camera, illuminating lamp, the rack.
Business hall equipment electricity theory diagram as shown in Figure 3.
Business hall equipment is controlled entire equipment, each subset by the application software that an industrial control computer moves its internal memory of packing into: card card scanner; The paper money recognition loader; Printer; The card release case; The IC-card card reader; Multimedia and control circuit board; Datagram circuit board and touch display screen and keyboard all are to come and the industrial control computer swap data by data/address bus.Multimedia and control circuit board are imported and are outputed to the audio signal and the camera input and output of loud speaker and carry out encoding and decoding and processing and amplifying to the vision signal of touch display screen to microphone.
The datel circuit plate provides Ethernet interface, inserts Internat, by the Internat network with attended computer room in this business hall equipment access set.
Lumped values airliner room is by server, and router and shop assistant's terminal are formed a local area network (LAN) and finished shop assistant's queuing, work such as information storage processing.
The groundwork principle of native system is as follows:
1. work as the client by " business hall business " key, this business hall equipment proposes service request by network to lumped values airliner room, idle shop assistant of lumped values airliner room server-assignment, and shop assistant and trade connection are got up with pictures and sounds by network multimedia, two people can be talked with " face-to-face ".At this moment the shop assistant will commence business by business hall business handling flow process.The client can be by shop assistant's requirement, provide identity card to be put on the card card scanner, and card card scanner reads the customer's identity card data and delivers to by network on shop assistant's the display and authenticates for the shop assistant.The client also can import associated cryptographic on keyboard, for system authentication.When needs are paid dues, the client sends into the bank note of the number of need paying dues on the paper money recognition loader, if the client uses or mends card user for Xin Kaika, at this moment the card outlet device SIM card that can spue automatically, the client points out by the shop assistant after taking new SIM card, and SIM card is put into card card scanner, and card card scanner will be delivered to shop assistant's display for information about on the new SIM card, the shop assistant promptly can be the user and opens neocaine, and the client will demonstrate,prove new SIM card in the card scanner and take out and put into mobile phone and can use.
2. pay the fees:
When the client by " paying the fees " key, the bank note denomination of recognition of devices input is exported corresponding rechargeable card by bank note denomination card outlet device, the client takes rechargeable card and illustrates to own prepaid mobile phone recharging by rechargeable card.
3. work as the client by " telephone expenses inquiry " key, and finish associative operation after system authentication is passed through, the telephone expenses list that system will inquire about this user send display to show;
The explanation of accompanying drawing drawing:
Fig. 1 is a remote multi-media onsite no-man on-duty telecom business office system business hall equipment (being divided into hall's formula and wall-penetrating type)
Fig. 2 is the system group network mode of remote multi-media onsite no-man on-duty telecom business office system
Fig. 3 is the business hall functions of the equipments block diagram of remote multi-media onsite no-man on-duty telecom business office system.
Claims (7)
1, a kind of remote multi-media onsite no-man on-duty telecom business office system.Native system has been created the new model that a kind of telecommunication business Room is built, be about to the on-the-spot telecommunication business Room construction mode on duty of known shop assistant and become concentrated unattended the telecommunication business on duty and on-the-spot Room of shop assistant construction mode, be a kind of revolutionary equipment in the telecommunication business Room
Native system comprises the business hall equipment (being divided into hall's formula and wall-penetrating type) that is dispersed in each outlet; Shop assistant's seat in lumped values airliner room; Machine room server on duty, network organizing equipment and the Internat or the Internet communication network that are used for system group network.
2, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1, it is characterized in that:
Business hall equipment comprises rack, card outlet device (card outlet device can optionally be installed a plurality of, as rechargeable card card outlet device of SIM card card outlet device, various face amounts etc.); The paper money recognition loader; The IC-card card reader; Input keyboard; Touch display screen; Printer; Card card scanner and loud speaker, microphone, camera, illuminating lamp.Industrial control computer is housed, multimedia and control circuit board, datel circuit plate, printer, power supply and various application software in the rack.The datel circuit plate provides Ethernet interface, inserts Internat or Internet, by Internat or Internet network with attended computer room in this business hall equipment access set.
3, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1, it is characterized in that:
Lumped values airliner room is made up of server, router, shop assistant's seat etc.Server is finished work such as shop assistant's seat queuing control and information storage processing.Router is finished network organizing work; And shop assistant's seat is made up of a special-purpose computer, finishes input of shop assistant's keyboard and data processing, Voice ﹠ Video processing, image demonstration etc.
4, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1 or 2, it is characterized in that:
The on-the-spot unattended operation of realizing in business hall, the client can obtain shop assistant's " face-to-face " by multimedia technology in 24 hours and serve.
5, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1 or 2, it is characterized in that:
Client's card card (demonstrate,proving new SIM card of mending etc. as client identity authentication) is sent on shop assistant's display screen in front by card card scanning technique, authenticates and obtain desired information for the shop assistant.The client also can require to input the password of oneself, and system can change password over to the telecommunications related system automatically for system authentication.
6, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1, it is characterized in that:
The shop assistant in the telecommunication business Room concentrates on prefecture-level or provincial lumped values airliner room, and the shop assistant handles the business of local each business hall by network remote.
7, according to the remote multi-media onsite no-man on-duty telecom business office system of claim 1, it is characterized in that:
System adopts network and multimedia technology, allows shop assistant and client carry out " face-to-face " dialogue, simulates the business processing flow of Attended mode business hall fully, also can directly instruct client's operation.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610033158 CN101009730A (en) | 2006-01-25 | 2006-01-25 | Remote multi-media onsite no-man on-duty telecom business office system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610033158 CN101009730A (en) | 2006-01-25 | 2006-01-25 | Remote multi-media onsite no-man on-duty telecom business office system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN101009730A true CN101009730A (en) | 2007-08-01 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200610033158 Pending CN101009730A (en) | 2006-01-25 | 2006-01-25 | Remote multi-media onsite no-man on-duty telecom business office system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101958899A (en) * | 2010-09-29 | 2011-01-26 | 海盐县供电局 | Remote interactive business hall customer service device and operation method thereof |
| CN102354417A (en) * | 2011-09-22 | 2012-02-15 | 北京市农林科学院农业科技信息研究所 | Agricultural information service all-in-one machine |
| CN103208015A (en) * | 2013-01-31 | 2013-07-17 | 刘小云 | Self-service terminal and self-service card-issuing system and method applying same |
-
2006
- 2006-01-25 CN CN 200610033158 patent/CN101009730A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101958899A (en) * | 2010-09-29 | 2011-01-26 | 海盐县供电局 | Remote interactive business hall customer service device and operation method thereof |
| CN102354417A (en) * | 2011-09-22 | 2012-02-15 | 北京市农林科学院农业科技信息研究所 | Agricultural information service all-in-one machine |
| CN103208015A (en) * | 2013-01-31 | 2013-07-17 | 刘小云 | Self-service terminal and self-service card-issuing system and method applying same |
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| C57 | Notification of unclear or unknown address | ||
| DD01 | Delivery of document by public notice |
Addressee: Ye Caihui Document name: Written notice of preliminary examination of application for patent for invention |
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| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Open date: 20070801 |