CH714906A9 - Process, system, computer program and devices for the provision of goods. - Google Patents

Abstract

The present invention relates to a method and system (1) for providing goods (11, 12, 13) which are ordered by customers (21, 22, 23) from suppliers (31, 32, 33), a supplier (40) picks up at least one product from at least two different providers (31, 32, 33) and / or delivers at least one product (11, 12, 13) to at least two different customers (21, 22, 23), comprising steps of ordering the Goods (11, 12, 13) at the provider (s) (31, 32, 33) by the customer (s) (21, 22, 23); Provision of the goods (11, 12, 13) by the provider (s) (31, 32, 33); Collection of the goods (11, 12, 13) by the supplier (40); Transportation of the goods (11, 12, 13) to the customer (s) (21, 22, 23) by the supplier (40); Delivery of the goods (11, 12, 13) to the customer (s) (21, 22, 23) by the supplier (40); and picking of the goods (11, 12, 13) by the supplier (40) in accordance with the order when picking up, picking up, transporting and / or delivering using computer programs (100) according to the invention, data carrier signals (101), computer-readable media (102), delivery devices ( 50) and delivery vehicles (41).

Description

Description: The present invention relates to a method for providing goods which are ordered by customers from suppliers, wherein a supplier picks up at least one product from at least two different suppliers and / or delivers at least one product to at least two different customers.

Furthermore, the present invention relates to a computer program for executing such a method and a corresponding data carrier signal and a computer-readable medium.

Furthermore, the present invention relates to a system for providing goods that are ordered by customers from suppliers, wherein a supplier picks up at least one product from at least two different providers and / or delivers at least one product to at least two different customers.

In addition, the present invention relates to a delivery device for receiving goods that are ordered by customers from suppliers, with a delivery data management device for recording delivery data for delivering at least one product from at least two different providers and / or at least two goods from one provider to a customer.

Finally, the present invention relates to a delivery vehicle for the delivery of goods, which are ordered by customers from suppliers, with at least one delivery device receptacle for receiving a delivery device.

Technological background Methods, systems and devices for supplying goods are known from the prior art. In known methods, goods are generally made available by first placing a customer an order with a provider, such as a dealer or manufacturer. The goods are then removed from a supplier's warehouse and transported to the customer by means of a transporter or truck. The warehouse can be, for example, a picking warehouse or logistics center, in which the goods are grouped or packed according to the order.

The summarized or packaged goods are then usually picked up by a transporter from the warehouse and brought to the customer. If the transport is not accomplished by the provider himself, the transporter is, for example, a shipping company or a delivery agent, such as the post office or a courier company. Additional warehouses, in particular transshipment warehouses, can be provided on the way to the customer, in order to prepare and combine goods according to orders from various customers for delivery or delivery. Delivery or delivery then generally takes place again in transport or trucks by the transporter.

Accordingly, systems for executing methods known in the prior art include a number of devices for order processing, storage, order picking and transport, and associated communication, in order to process orders and the resulting goods and payment transactions. Communication nowadays generally takes place at least in part via the Internet, where customers place orders, for example, on websites of providers and the provisioning process as described above is started when the customer completes the order by paying an invoice issued by the provider for the goods ordered.

The invoice can include items for payment of the ordered goods as well as for processing the delivery. Payment can be made, for example, by direct transfer from the customer to the provider or via a payment service provider, such as a credit card company or the like. Alternatively, the customer can only make the payment at or after delivery of the goods, for example by delivering the goods with a cash on delivery fee or on an invoice that has to be paid subsequently, which is then usually made by bank transfer.

WO 90/11 572 A1, for example, describes an ordering and department store system that allows buyers to receive information about particular parts that are in the department store system and that are provided by a variety of manufacturers. The price and the available quantity of the parts will be made available to the buyer. An electronic purchase order is prepared and transmitted to a central computer, which monitors the inventory in the department store, creates a picking list and confirms the order for dispatch. Means of payment to cover payments for electronically made purchases are provided by the department store system.

[0011] EP 0 865 010 B1 describes an electronic payment system which uses first, second and third carriers which are in the possession of users, traders or intermediaries. A first payment subsystem uses the bearer of the user and the bearer of the intermediary. The carriers of the users have payment guarantees which contain payment guarantee elements in the form of chains of electronic payment tokens and means for transmitting one or two payment guarantee elements to the carrier. A second payment subsystem uses the intermediary carrier and the merchant carrier. The first or second payment subsystems can be either a pre-payment system or a post-payment system.

[0012] US 5 890 136 A describes a fast shopping mass retail system for ordering and purchasing items from a remote location to pick up the items from a pickup area of an automated store. The retail system includes an interactive system for communicating a purchase order from a customer

CH 714 906 A9 den. A processing computer is designed to receive the customer's purchase order, process it and store it in a database. Furthermore, the retail system includes a system for quickly obtaining the article ordered by the customer from a storage location for the article in the automated store in response to the customer's purchase order received from the processing computer. Furthermore, the retail system comprises a system for obtaining identification information from the customer and for forwarding it to the processing computer, whereby the processing computer, upon receiving the identification information and comparing the identification information with the stored information of the purchase order of the customer, causes the system to procure the goods to provide the items in the collection area.

[0013] US 2001/0 047 285 A1 describes methods and devices for disposing of orders over an extensive network. A computer system associates a customer point value with each customer in accordance with a customer point system. The customer point values are determined with reference to customer order data. The computer system then divides the customers into customer groups, each of which has a range of customer point data. The system determines an actual capacity allocation distribution among the customer groups based on the customer order data and adjusts the range of customer point data based on the customer order data to cause the actual capacity allocation distribution to converge with a target capacity allocation distribution. A route planner provides an interface for access to transport resource software that tracks delivery times in order to plan the use of delivery vehicles for delivering goods ordered by customers in an online shop within these selected time windows, the goods being provided in a hub. Spoke system with central storage facility, which is monitored by an order management subsystem.

[0014] US 2002/0 130 065 A1 is concerned with a method and a system for the efficient delivery of bulk packs to recipients. Articles ordered by different customers from different sellers, suppliers or manufacturers can be organized via general article identifiers and can be shipped in bulk from sellers or manufacturers to a regional distribution center of origin. The items can be sorted in bulk in the regional origin distribution center based on the location of a regional destination distribution center that can serve centralized destination locations selected by the customer ordering the goods. Ordered items can be sorted by recipient and the centralized destination specified in the customer's order and packed in recipient-specific packages.

The packs can be transported in bulk to the centralized pick-up locations, where they can be loaded randomly available lockers in an automated system of stationary and movable, configurable lockers. During loading, an association can be made between an identifier of the locker and an identifier of the wholesale package for self-service identification and collection. An electronic notification of the delivery can be automatically sent to the recipient by the automated locker system in order to inform the recipient of the delivery.

[0016] US 2004/0 030 894 A1 describes a computer system, a method and a computer-readable medium in order to be able to securely transmit and verify an agreement between several parties. Views of the agreement are developed and communicated by each party to a separate verification party, which authenticates the participants and determines whether the views of the agreement are mutually consistent, and informs the parties of the results of the comparison. The agreement may include a financial transaction between a consumer and a trader to purchase a physical or virtual good.

[0017] US 20015/0 230 410 A1 is concerned with an article delivery machine and an article transport storage unit, which allow articles to be safely delivered from a centralized goods supply center to a delivery machine which is part of an article shipping system. The article transport storage unit is closed during transport from the supply center to the machine and is not opened until it is installed inside the machine.

[0018] US 2005/0 230 472 A1 describes a method for real-time remote shopping using a corresponding system, goods information being obtained from a hand-held device and the information being registered with a customer. A purchase request information including the goods information is sent through a wired or wireless communication device to a processing computer or a mobile terminal where the purchase request information is received. Processed shopping data are sent from the terminal in real time to the processing computer or the handheld device, from where a signal is sent to the processing computer or the mobile terminal device to end the purchase in order to pay the price. The mobile device contains an electronic handheld device of a customer. System procedures can be used to shop online. The hand-held device can be installed on a shopping cart that has a unique identification number in order to register selected goods when shopping.

[0019] US 2010/0 010 902 A1 describes a system and method for virtual markets with product pick-up, which consists of a three-dimensional supermarket user interface, in which a user places an order. In a hybrid retail department store procurement center consisting of an execution department store and a pick-up bay, the order is executed, packaged and picked up by the user.

CH 714 906 A9 In the case of methods, systems and devices for providing goods according to the prior art, it is disadvantageous, on the one hand, with regard to the movement of goods that a chain of processes necessary for order processing takes place which involves a large number of steps for handling the ordered goods requires, for example, the goods to be made available at the supplier, then their collection, transport and any intermediate storage by a carrier and then delivery by the deliverer, all of which can be carried out by different companies. It is also conceivable that when ordering goods from a dealer, the dealer must first place an order with the manufacturer or a wholesaler in order to then receive the goods and then take them to customers. On the other hand, it is disadvantageous with regard to payment transactions that it is processed by other companies.

Consequently, in methods, systems and devices for providing goods according to the prior art, physical and communication interfaces between the various actors involved and corresponding devices are required repeatedly and repeatedly. The large number of interfaces and corresponding handover processes contain sources of error that can lead to incorrect orders, incorrect deliveries, damage to goods and payment errors and the resulting delays. On the other hand, said multitude of interfaces and transfer processes lead to increased transaction costs along the entire goods supply chain.

In addition, ordering systems based in particular on the Internet can lead to a monopolization of certain subtasks of the provisioning process, in particular by devices necessary for storage and transport requiring such high investment costs that they are nowadays usually centralized and correspondingly large in size. The centralization and large dimensioning in turn leads to a certain degree of inflexibility, which, for example, can make market access more difficult for relatively small dealers and manufacturers, and can again cause sources of error and delay delivery.

DESCRIPTION OF THE INVENTION An object of the invention is to avoid or at least alleviate at least some of the disadvantages of the prior art. In particular, it is an object of the invention to enable reliable, inflexible provision of goods at the lowest possible transaction costs.

This object is solved by the features of independent claims 1, 10, 11, 12, 13, 14 and 15.

In particular, the object is achieved by a method according to the invention for the provision of goods which are ordered by customers from suppliers, wherein a supplier picks up at least one product from at least two different providers and / or at least one product to at least two different customers provides, comprising the following steps:

- Ordering the goods from the supplier (s) by the customer (s);

- Provision of the goods by the provider (s);

- Collection of the goods by the supplier;

- Transport of the goods to the customer (s) by the supplier;

- Delivery of the goods to the customer by the supplier; and

- Picking of the goods by the supplier according to the order when the pick-up is ready for pick-up, transport and / or delivery.

Furthermore, the object is achieved by a computer program according to the invention, comprising commands which, when the program is executed by a computer, cause the computer to carry out a method according to the invention.

Accordingly, the object is achieved by a data carrier signal according to the invention, which transmits a computer program according to the invention.

The task is correspondingly achieved by a computer-readable medium according to the invention, comprising commands which, when executed by a computer, cause the computer to carry out a method according to the invention.

Furthermore, the object is achieved by a system according to the invention for providing goods which are ordered by customers from suppliers, wherein a supplier picks up at least one product from at least two different providers and / or at least one product from at least two different customers provides, and wherein the system is configured to carry out a method according to the invention.

In addition, the object is achieved by a delivery device according to the invention for receiving goods which are ordered by customers from suppliers, with a delivery data management device for recording delivery data for delivering at least one product from at least two different providers and / or at least two goods from a provider to a customer.

Finally, the object is achieved by a delivery vehicle according to the invention for the delivery of goods which are ordered by customers from suppliers, with at least one delivery device receptacle for receiving a delivery device according to the invention.

CH 714 906 A9 This solution according to the invention has the advantage that customers can order from a large number of different providers essentially at the same time or one provider can serve a large number of different customers essentially at the same time, the providers in particular being relatively small manufacturers and retailers, such as retail stores, and customers can be relatively small customers, such as private individuals, or in turn small retailers and retail stores. At the same time, transshipment warehouses or logistics centers, as are known from the prior art, can be dispensed with. According to the invention, tasks of transshipment warehouses and logistics centers can be carried out “on the fly” by the supplier in the course of collection, transport and delivery.

This allows providers in particular access to markets that were blocked due to certain efforts and costs for logistical solutions and corresponding transaction systems, which are currently virtually monopolized by centralized sales platforms and solutions, especially in the area of Internet commerce. The supplier travels the vendors one after the other with his delivery vehicle in order to collect the goods ordered by the customers and then deliver them to them. Goods can be picked in the delivery devices and delivery vehicles according to the invention. Orders can even be carried out semi-automatically or automatically by systems and devices that can be ordered and that manage an inventory based on consumption, such as workshops, restaurants, office operations, schools, etc.

The solution according to the invention can be supplemented and further improved as desired by the following further, each advantageous embodiment, whereby a person skilled in the art will clearly and unambiguously recognize that steps and components of a method according to the invention analogously represent features of systems and devices according to the invention and vice versa:

According to one embodiment, it is provided that a processing service provider at least partially processes both a goods payment step and a delivery payment step, the goods payment step taking a flow of goods payment from the customer or customers to the provider or suppliers for remuneration of the goods, and the delivery payment step taking a delivery payment flow from or the customer to the supplier for remuneration for a delivery of the goods from the supplier or suppliers to the customer or the customer. The processing service provider can serve as a clearing house to determine mutual claims, liabilities and delivery obligations between suppliers and customers on the one hand and between suppliers or customers and suppliers on the other , In this way, the processing service provider can pay for the goods at the provider when paying for the goods. In the delivery payment step, the supplier and / or customer pay the supplier depending on the contractual agreement.

In particular in so-called online trading, in which payment service providers are generally already used anyway, such as banks, credit card companies and / or providers of payment platforms for processing national and national payments, the processing service provider can additionally take into account the most optimal possible Supply the supplier with all the information required to carry out the delivery. The supplier can serve as a kind of overall service provider for handling the logistics around the delivery and, if necessary, take over packaging services or outsource these to another corresponding service provider. As part of this process, it is no longer necessary to include intermediaries known from the prior art in the form of centralized sales platforms and operators of transshipment warehouses or logistics centers, as a result of which a method according to the invention helps to minimize costs and outlay for the provision of goods.

According to one embodiment, it is provided that the step of ordering comprises a sub-step of a delivery specification for specifying delivery information and a sub-step of an invoice specification for specifying payment information, both delivery information and payment information being at least partially transmitted to the supplier. Delivery information and payment information can be selected by the customer when ordering and transmitted to the supplier by the processing service provider. Delivery information contains in particular the delivery address, delivery time, delivery weight, delivery volume or dimensions, delivery security and, if necessary, information on the freshness and cooling of ordered goods. Payment information includes, in particular, information about the amount and type of remuneration of the supplier and, if applicable, whether a delivery has already been paid or whether payment is made on delivery.

According to one embodiment, it is provided that the steps of ordering, picking up and delivery include processing order data, picking up data or delivery data, the supplier setting up the steps of transport and picking on the basis of order data, picking up data and delivery data. Order data, pick-up preparation data and delivery data can in turn be derived or formed from delivery information and payment information. For example, the dealer can make the goods available to the supplier ready for collection at a predefined location in a predefined time window and condition. The supplier in turn delivers the goods to the customer at a predefined time window at the selected delivery location. If the customer is unable to accept the delivery at the predefined location at the predefined time, the customer can either be informed about the provision of the goods in the form of delivery or deposit at a location specified by the customer for collection or renewed delivery. Alternatively or in addition

CH 714 906 A9, corresponding information is sent to the processing service provider so that it coordinates further steps in the delivery process and, if necessary, charges additional fees for a new or alternative delivery.

[0039] In the context of the order, order data created according to the selection of the customer can in particular contain the delivery address, delivery time, delivery weight, delivery volume or dimensions, delivery security and, if appropriate, information about necessary freshness and cooling of ordered goods. When the pick-up is provided by the provider and in turn provided by the processing service provider to the supplier, the pick-up provision data can include, in particular, the pick-up address, pick-up time, pick-up weight, pick-up volume or dimensions, pick-up security and, if necessary, information on the freshness and cooling of goods ordered. Delivery data generated by the supplier and, for example, sent to the processing service provider and transmitted by the latter to the customer or directly to the customer, can in particular include the delivery address, delivery time, delivery weight, delivery volume or dimensions, delivery security and, if applicable, information on the freshness and cooling of ordered goods.

According to one embodiment, it is provided that the supplier optimizes at least a portion of a transport route for carrying out the step of transport, depending on the steps of the provision of collection and delivery. Depending on the order data, pick-up preparation data and / or delivery data from different providers or different customers, the supplier can choose the best possible delivery route, taking into account the distance to be covered during delivery, a sequence of the suppliers and customers to be traveled along the distance, and so on as part of the loading, unloading and / or picking of goods to be delivered to coordinate the distance to be covered and the loading logistics to be accomplished (FIFO vs. LIFO, FILO vs. LALO, etc.) and to optimize them overall as far as possible.

[0041] According to one embodiment, it is provided that the step of providing the pick-up comprises specifying a pick-up preparation time window by the provider or providers. The pick-up time window can include a period of time during which the goods made available for pick-up can be picked up by the supplier. The pick-up time window can be dependent on the pick-up address, pick-up time, pick-up weight, pick-up volume or dimensions, pick-up security and, if applicable, information on necessary freshness and cooling of ordered goods with regard to the delivery address, delivery time, delivery weight, delivery volume or dimensions, delivery security and possibly information on required freshness and cooling of ordered goods.

According to one embodiment, it is provided that the pick-up step comprises generating delivery data which are recorded in a delivery data management device of a delivery device for receiving the goods. The delivery device can, for example, be designed as a reusable container and include the delivery data management device. The delivery data management device can comprise physical and / or electronic means as well as units such as LCD tags, RFID chips and / or QR codes and the like in order to maintain and display delivery or packing lists from which the delivery data can be used in the Delivery contained goods emerge. From or into the delivery data management device, the delivery data can be read out or written in manually or electronically, for example by means of a processing computer and electronic handheld or terminal devices.

[0043] According to one embodiment, it is provided that the picking step comprises packaging, bundling and / or summarizing goods. In particular, the goods can be packaged, bundled and / or combined using or in the delivery device in order to be picked and delivered to the customer. Information regarding packaging, bundling and / or summary can in turn be managed using the delivery data management device.

According to one embodiment, it is provided that a time span between the steps of ordering and delivery is a maximum of 24 hours, preferably a maximum of 18 hours, most preferably a maximum of 12 hours. For example, it can be provided that orders are placed on the previous day by 8:00 p.m. and delivered on the following day by 6:00 p.m. at the latest. Correspondingly short delivery times can be achieved in a system according to the invention in particular by the fact that no transshipment warehouses or logistics centers are required. Insofar as storage operations are necessary in one night from the day before to the following day, these should be carried out by the supplier himself if possible, possibly in the respective delivery vehicle and at best without extensive handling operations.

[0045] A variable processing code can be used to process a method according to the invention, in particular in the context of electronic data processing, in order to manage status information relating to the deliveries. For example, order data, pick-up preparation data, delivery data, delivery data, delivery information and / or payment data can be contained in the processing code, which in turn is designed to be manageable in the processing computer, delivery data management device and / or mobile handheld devices. The processing code can be updated or updated with every step of the order, collection, collection, transport, delivery, picking and / or cash flow, so that the processing code provides a complete picture of the provision of the goods.

For this purpose, the processing code can be designed, for example, in the form of or as a type of blockchain, in that it includes a list of block-shaped data records which can be continuously expanded as part of the provision, and which can be linked to one another according to the respective requirements by means of cryptographic methods. All the financial and physical requirements required in the course of a provisioning method according to the invention can thus be

CH 714 906 A9

Transaction steps are as comprehensible as possible and protected against unauthorized access. A unique handling code can therefore be assigned to each delivery at any time.

DESCRIPTION OF THE FIGURES For a better understanding of the present invention, reference is made below to the drawings. These only show exemplary embodiments of the subject matter of the invention, features as described above being able to be combined with one another as desired or also omitted in accordance with respective requirements.

[0048] It shows:

Figure 1 is a schematic representation of a system according to the invention for the provision of goods which are ordered by customers from suppliers and delivered by a supplier.

2 shows a schematic illustration of a delivery vehicle according to the invention which is loaded with delivery devices according to the invention;

3 shows a schematic illustration of a delivery device according to the invention together with mobile hand or terminal devices according to the invention;

4 shows a schematic illustration of steps of a method according to the invention; and

5 shows a schematic illustration of a possible sequence of steps of a method according to the invention.

1 shows a schematic representation of a system 1 according to the invention for the provision of goods 11, 12, 13, which customers 21, 22, 23 order from suppliers 31, 32, 33 and are delivered by a supplier 40 , For delivery, for example, delivery vehicles 41 are used (see FIG. 2), which can have delivery device receptacles 42 for receiving at least one delivery device 50. The delivery devices 50 (see FIG. 3) serve to receive at least one product 11, 12, 13 during the transport from the provider 31, 32, 33 to the customer 21, 22, 23.

The delivery of the goods 11, 12, 13 takes place along a transport route 60 which extends from the providers 31, 32, 33 to the customers 21, 22, 23 and has various subsections 61, 62, 63, 64. The subsections can be separated from one another by corresponding section markings 65, which to a certain extent act as milestones, the distance markings being arranged between a starting point 66 and an end point 67 along the transport route 60. While the delivery vehicles 41 or delivery devices 50 move along the transport route 60, you always have a current location 68 and a next destination 69.

The control of the system 1 takes place on the one hand via processing computers 70, which can include operating modules 71 and database modules 72, and via terminals 80 (see FIG. 3). The customers 21, 22, 23 and the providers 31, 32, 33 can access the database module 72 with the aid of the terminal devices 80 and operating modules 71. The operating modules 71 can be, in particular, web-based solutions for offering and buying the goods 11, 12, 13, such as web shops from the providers 31, 32, 33, which can operate them individually and / or together. The end devices 80 can be mobile end devices, such as, for example, smartphones and / or tablets, which can be used by the providers 31, 32, 33 and customers 21, 22, 23 to access the processing computer 70, for example, via the respective operating modules 71 to be able to access using the respective database module 72.

On the other hand, the control of the system 1 takes place via a processing service provider 90, which can provide transaction clearing in the broadest sense by helping to process both payments and deliveries between the providers 31, 32, 33 and the customers 21, 22, 23. For this purpose, processing computers 70, terminals 80 and processing service providers 90 can use a computer program or computer program product 100 that is provided as a data carrier signal 101 and / or on a computer-readable medium.

Via data connections 200, customers 21, 22, 23, providers 31, 32, 33, suppliers 40, delivery vehicles 41, delivery devices 50, processing computers 70, terminals 80 and / or processing service providers 90 can communicate with one another in order to obtain data relating to the goods 11, 12, 13, customers 21, 22, 23, suppliers 31, 32, 33, suppliers 40, delivery vehicles 41, delivery devices 50, transport route 60 with one another using the processing computer 70 and the terminals 80 with one another and with the processing service provider 90. The data connections 200 are used to establish information flows 201 and payment flows 202.

Information flows 201 and payment flows 202 take place on the one hand between the customers 21, 22, 23, the dealers 31, 32, 33 using the processing computer 70, the terminals 80 and / or the processing service provider 90 for information and payments relating to the goods 11, 12, 13 and their order, delivery and exchange. On the other hand, information flows 201 and payment flows 202 are found between the supplier 40 or the delivery vehicles 41, delivery devices 50, the processing computer 70, the terminals 80 and / or the Ab

CH 714 906 A9

Winding service provider 90 instead. The processing service 90 thus acts as an intermediary between customers 21, 22, 23 and dealers 31, 32, 33 on the one hand and suppliers 40 on the other.

2 shows a schematic illustration of a delivery vehicle 41 according to the invention which is loaded with delivery devices 50 according to the invention, each of which is received in a delivery device receptacle 42 of the delivery vehicle 41. The delivery device receptacles 42 can each be configured such that an operator and / or an operating unit, such as a robot (not shown), can access the delivery devices 50 as far as possible in order to load the delivery devices 50 with the goods 11, 12, 13 to be able to. The operator and / or control unit can thus pick the goods according to the order when they are made available for collection, collection, transport and / or delivery of the goods 11, 12, 13. The delivery devices 50 are preferably designed in such a way that, on the one hand, they are held in the delivery device receptacles 42 in such a way that they are as securely as possible to move and protected from vibrations, and on the other hand they can be quickly removed from them and inserted into them. 3 shows a schematic representation of a delivery device 50 according to the invention together with mobile handsets 80 according to the invention. The delivery device 50 has a case-shaped housing 51, for example, which is designed to be closable by a flap 52, for example in the form of a door. The flap 52 can be pivotably attached to the housing 51 via hinges 53 such that an opening direction 53 of the flap 52 allows access to the goods 11, 12, 13 located in the housing 51, while the delivery devices 50 are accommodated in the delivery device receptacles 42 of the vehicle 41 or at least when the goods 11, 12, 13 are picked up and / or delivered in a predetermined orientation, such as standing on a certain side of the housing 51, for example.

A delivery data management device 54 of the delivery device 50 comprises a communication module 55, a delivery data module 56 and a security module 57. The communication module 55 is designed to exchange delivery data 203 with the handheld devices 80 by means of the data connections 200, for example using the processing computer 70 and / or of the processing service provider 90. The delivery data 203 include order data 204, pick-up preparation data 205, delivery data 206 and / or payment data 207, which form a processing code 208 according to the invention, which contains the delivery and / or payment information necessary for processing an order and is updated during the processing.

To update the processing code 208, a product code 14, 15, 16 can be read in the course of the order processing by means of the hand-held devices 80, which is assigned to the goods 11, 12, 13 or products 17, 18, 19 comprised by these and to this end serves to identify the goods 11, 12, 13 or products 17, 18, 19. For example, product code 14, 15, 16 can be used in processing code 208 at any time during order processing if, according to existing, newly provided or changed order data 204, pick-up preparation data 205, delivery data 206 and / or payment data 207, one of the goods 11, 12, 13 to be included in the delivery devices 50 or can be extracted therefrom.

The terminals 80 can be either customer terminals 81 and provider terminals 82 or supplier terminals 83, which essentially differ from one another in the respective access rights to the delivery data 203, with all terminals 80 having a user interface 84, for example in the form of a have graphical user interface so that respective users can control the end devices 80 using the computer program 100 or portions of the computer program 100 corresponding to the respective access rights for handling an inventor, in particular by means of symbol representations via which the respective data and functions are handled or controlled to let.

The customer terminals 81 and provider terminals 82 have, at least with regard to access rights to information about the goods 11, 12, 13 and products 17, 18, 19 to be provided in the system 1 according to the invention, essentially the same scope of functions and are therefore described for the sake of simplicity Fig. 3 considered equivalent. The customer terminals 81 and provider terminals 82 generally allow at least one representation of the delivery data 203 and, for example, associated times 209 and locations 210, which in turn include the transport route 60, the subsections 61 to 64, section markings 65, starting point 66, end points 67 and locations 68 can. Customer terminals 81 and provider terminals 82 also have a key 211 for actuating the security module 57 if this is used to lock the delivery devices 50 to protect against unauthorized access. The key 211 can be used to transfer the security module 57 from a locked state into an open state, wherein the flap 52 can be locked in the locked state and developed in the opened state. The customer terminals 81 and provider terminals 82 also allow access to information relating to goods 11, 12, 13, product code 14, 15, 16 and products 17, 18, 19.

In contrast to this, access protection 212 can be implemented on the supplier terminals 83 at least with regard to certain functions of the computer program 101. In particular, the access protection 212 can serve to obtain information about the products 18 comprised by a product 13. For example, this is advantageous if the delivery of a product 18 is subject to a certain discretion based on its nature or value and should therefore be avoided as far as possible that the supplier 40 should gain knowledge of the nature and / or value of the product 18.

[0062] FIG. 4 shows a schematic representation of steps of a method according to the invention. Thus, a method according to the invention comprises a step of ordering S10 of the goods 11, 12, 13 by the customers 21, 22, 23

CH 714 906 A9 to providers 31, 32, 33. The step of ordering S10 includes a sub-step of a goods specification S11 for selecting the goods 11, 12, 13 to be ordered and their quantity, a sub-step of a delivery specification S12 for specifying delivery information 203 and / or a sub-step of an invoice specification 13 for specifying payment information for at least partially determining delivery data 203, order data 204, pick-up preparation data 205 and / or delivery data 206 as well as corresponding times 209, locations 210 and possibly keys 211 and access protection 212.

After completion of the order S10 there is a step of the pick-up provision S20, which includes the sub-steps of picking 21 of the goods 11, 12, 13, goods payment 22 and / or delivery payment 23 according to the respective delivery progress. After pick-up provision S20, pick-up S30 takes place, the sub-steps picking 21 of goods 11, 12, 13, goods payment 22 and / or delivery payment 23 again being able to be carried out according to the respective delivery progress. After pick-up S30, the step of transport 40 takes place, during which the sub-steps picking 21 of goods 11, 12, 13, goods payment 22 and / or delivery payment 23 according to the respective delivery progress take into account the transport route 60, its sections 61 to 64 and corresponding section markings 65 , Start point 66, end points 67, locations 68 and / or destinations 69 can be accomplished.

Finally, a step of delivery S50 takes place, with the sub-steps picking 21 of goods 11, 12, 13, goods payment 22 and / or delivery payment 23 according to the respective delivery data 203, order data 204, pick-up preparation data 205 and / or delivery data 206 and the like Times 209, locations 210 and possibly keys 211 as well as access protection 212 are carried out in order to be able to complete the order in the course thereof or thereupon.

5 shows a schematic illustration of a possible sequence of steps in an exemplary time profile d of a method according to the invention. For example, the goods specification S11, delivery specification S12 and invoice specification S13 and subsequently the order S10 can be completed by the customer 21, 22, 23. The pickup S20 is then provided by the provider 31, 32, 33. On the pickup provision S20, the goods are paid S22 in accordance with payment data 207.

The pickup S30 is then carried out by the supplier 40, who carries out the transport S40 from the provider 31, 32, 33 to the customer 21, 22, 23 in accordance with delivery data 207. A maximum time period d between order S10 and delivery S50 can be, for example, 20 hours if the order S10 is completed, for example, by 8:00 p.m. on the previous day and delivery by 6:00 p.m. on the following day. After the successful delivery, the delivery payment S23 can take place, in particular the delivery payment S23 also being able to take place before or together with the goods payment or as described above with reference to FIG. 4 in partial steps.

Deviations from the embodiments described above are possible within the scope of the inventive concept. A system 1 according to the invention for the provision of goods 11, 12, 13 according to the respective requirements can be product codes 14, 15, 16 for associated products 17, 18, 19, customers 21, 22, 23, suppliers 31, 32, 33, suppliers 40 with delivery vehicles 41 and delivery device receptacles 42, delivery devices 50, transport routes 60, processing computers 70, terminals 80, processing service providers 90, computer programs 100 and / or data connections 200 in any form and number, in order to include the steps of the order S10, specification S11, delivery specification S12 , Invoice specification S13, pick-up provision S20, picking S21, goods payment 22, delivery payment S23, pick-up S30, transport S40 and / or delivery S50 according to the respective requirements in any order.

Delivery devices 50 can have the desired shape and number of housings 51, flaps 52, opening directions 53, delivery data management devices 54, communication modules 55, delivery data modules 56 and / or security modules 57 in accordance with the respective requirements. Transport routes 60 can have the desired shape and number of subsections 61, 62, 63, 64, section markings 65, starting points 66, end points 67, locations 68 and / or destinations 69 in accordance with the respective requirements.

Processing computers 70, terminals 80 and / or processing service providers 90 can, depending on the respective requirements, in the desired form and number of operating modules 71, database modules 72, customer terminals 81, provider terminals 82, supplier terminals 83 and / or user interfaces 84 in the form of servers, computers, tablets , Smartphones and corresponding active and / or passive microprocessors, data storage devices, data transmission devices, RFID chips, QR codes, barcodes, screens, touchscreens, keyboards, mice, cameras, microphones and other control elements for processing and / or operating computer programs 100, data carrier signals 101 and / or computer-readable media 102 to provide information about wired and / or wireless data connections 200, for example using network technologies such as the Internet, WLAN, near-field technologies, telephone connections, radio connections, GPS, GPRS and the like ation flow 201 and / or payment flow 202 for exchanging, generating, processing, viewing and / or providing delivery data 203, order data 204, pick-up preparation data 205, delivery data 206, payment data 207, processing code 208, times 209, locations 210, keys 211 and / or To enable access protection 212.

CH 714 906 A9

LIST OF REFERENCE NUMBERS

[0070] 1 system 11, 12, 13 Would 14, 15, 16 Product Code 17, 18, 19 product 21, 22, 23 customer 31.32, 33 providers 40 supplier 41 delivery vehicle 42 Delivery device recording 50 delivery device 51 casing 52 flap 53 opening direction 54 Delivery data management system 55 communication module 56 Delivery Data Module 57 security module 60 Transport route 61 to 64 part Of 65 section mark 66 starting point 67 endpoint 68 Location 69 aim 70 host 71 operation module 72 Database Engine

CH 714 906 A9

terminal

Customer terminal provider terminal

suppliers terminal

User interface

settlement Agent

computer program

Data carrier signal computer readable medium

Data Connection

flow of information

cash flow

delivery dates

order data

Pick-up provisioning data

delivery data

payment data

code

time

place

key

access protection

Order

goods specification

Delivery specification Invoice specification pick-up provision

picking

were paid

Deliverables payment

collection

transport

CH 714 906 A9

S50 infeed t time course d time span

Claims (15)

claims 1. A method for the provision of goods (11, 12, 13), which are ordered by customers (21, 22, 23) from suppliers (31, 32, 33), whereby a supplier (40) each has at least one product from at least two collects from different providers (31, 32, 33) and / or delivers at least one product (11, 12, 13) to at least two different customers (21, 22, 23), comprising the following steps: - Ordering (S10) the goods (11, 12, 13) from the provider (s) (31, 32, 33) by the customer (s) (21, 22, 23); - Collection (S20) of the goods (11, 12, 13) by the provider or providers (31,32, 33); - Collection (S30) of the goods (11, 12, 13) by the supplier (40); - Transport (S40) of the goods (11, 12, 13) to the customer (s) (21, 22, 23) by the supplier (40); - Delivery (S50) of the goods (11, 12, 13) to the customer (s) (21, 22, 23) by the supplier (40); and - Picking (S21) of the goods (11, 12, 13) by the supplier (40) according to the order when the pick-up is ready (S20), pick-up (S30), transport (S40) and / or delivery (S50). 2. The method according to claim 1, characterized in that a processing service provider (90) handles both a goods payment step (S22) and a delivery payment step (S23) at least partially, the goods payment step (S22) a goods payment means flow (202) from the customer or customers (21, 22, 23) to the supplier (s) (31, 32, 33) for the remuneration of the goods (11, 12, 13) and the delivery payment step (40) a delivery payment flow (202) from the customer (s) (21, 22 , 23) to the supplier (40) for remuneration for a delivery (40) of the goods from the supplier or suppliers (31, 32, 33) to the customer or customers (21, 22, 23). 3. The method according to claim 1 or 2, characterized in that the step of ordering (S10) comprises a sub-step of a delivery specification (S12) for specifying delivery information and a sub-step of an invoice specification (S13) for specifying payment information, both delivery information and Payment information is at least partially transmitted to the supplier (40). 4. The method according to at least one of claims 1 to 3, characterized in that the steps of ordering (S10), pick-up preparation (S20) and delivery (S30) process order data (204), pick-up preparation data (205) or delivery data (206 ), the supplier (40) setting up the steps of transport (S40) and picking (S21) on the basis of order data (204), pick-up preparation data (205) and delivery data (206). 5. The method according to at least one of claims 1 to 4, characterized in that the supplier (40) as a function of the steps of picking up (S20) and delivery (S50) at least a partial section (61,62, 63, 64) of a transport route (60) optimized for performing the step of transport (S40). 6. The method according to at least one of claims 1 to 5, characterized in that the step of pick-up preparation (S20) comprises specifying a pick-up preparation time window by the one or more providers (31, 32, 33). 7. The method according to at least one of claims 1 to 6, characterized in that the step of picking up (S30) comprises generating delivery data (203), which in a delivery data management device (54) of a delivery device (50) for receiving the goods (11 , 12, 13) are recorded. 8. The method according to at least one of claims 1 to 7, characterized in that the step of picking (S21) comprises packaging, bundling and / or summarizing goods (11, 12, 13). 9. The method according to at least one of claims 1 to 8, characterized in that a time period between the steps of ordering (S10) and delivery (S50) is a maximum of 24 hours, preferably a maximum of 18 hours, most preferably a maximum of 12 hours. 10. Computer program (100), comprising instructions which, when the program (100) is executed by a computer (54, 70, 80, 90), cause the computer to carry out a method according to at least one of claims 1 to 9. 11. data carrier signal (101) which transmits a computer program (100) according to claim 10. 12. A computer-readable medium (102) comprising commands which, when executed by a computer (54, 70, 80, 90), cause the computer to carry out a method according to at least one of claims 1 to 9. 13. System (1) for the provision of goods (11, 12, 13), which are ordered by customers (21, 22, 23) from suppliers (31, 32, 33), with one supplier (40) at least one item each from at least two different providers (31, CH 714 906 A9 32, 33) picks up and / or delivers at least one item (11, 12, 13) to at least two different customers (21, 22, 23), and wherein the system (1) is designed, a method according to at least one of the claims Execute 1 to 9. 14. Delivery device (50) for receiving goods (11, 12, 13), which are ordered by customers (21, 22, 23) from suppliers (31, 32, 33), with a delivery data management device (54) for recording delivery data (203) for delivering at least one item (11, 12, 13) from at least two different providers (31, 32, 33) and / or at least two items (11, 12, 13) from one provider (31, 32, 33 ) to a customer (21, 22, 23). 15. Delivery vehicle (41) for the delivery of goods (11, 12, 13), which are ordered by customers (21, 22, 23) from suppliers (31, 32, 33) with at least one delivery device receptacle (42) for receiving one Delivery device (50) according to claim 14. CH 714 906 A9 CH 714 906 A9