CA2716736C - Systeme et procede permettant de supprimer la duree de mise en attente lors d'appels telephoniques - Google Patents

Systeme et procede permettant de supprimer la duree de mise en attente lors d'appels telephoniques Download PDF

Info

Publication number
CA2716736C
CA2716736C CA2716736A CA2716736A CA2716736C CA 2716736 C CA2716736 C CA 2716736C CA 2716736 A CA2716736 A CA 2716736A CA 2716736 A CA2716736 A CA 2716736A CA 2716736 C CA2716736 C CA 2716736C
Authority
CA
Canada
Prior art keywords
party
ics
qcs
voice
queuing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CA2716736A
Other languages
English (en)
Other versions
CA2716736A1 (fr
Inventor
Shai Berger
Jason P. Bigue
Michael Pultz
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Foncloud Inc
Original Assignee
Foncloud Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Foncloud Inc filed Critical Foncloud Inc
Publication of CA2716736A1 publication Critical patent/CA2716736A1/fr
Application granted granted Critical
Publication of CA2716736C publication Critical patent/CA2716736C/fr
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

Dans un système dappel indépendant (ICS) utilisé lors dune transaction entre un correspondant qui attend et un correspondant mis en file dattente, le correspondant mis en file dattente dispose dun système dappel en file dattente (QCS), le système ICS étant conçu pour communiquer avec le système QCS et déterminer un état de mise en attente la transaction.
CA2716736A 2008-03-05 2009-03-03 Systeme et procede permettant de supprimer la duree de mise en attente lors d'appels telephoniques Active CA2716736C (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US3385608P 2008-03-05 2008-03-05
US61/033,856 2008-03-05
PCT/US2009/035812 WO2009111432A2 (fr) 2008-03-05 2009-03-03 Système et procédé permettant de supprimer la durée de mise en attente lors d’appels téléphoniques

Publications (2)

Publication Number Publication Date
CA2716736A1 CA2716736A1 (fr) 2009-09-11
CA2716736C true CA2716736C (fr) 2017-07-18

Family

ID=41056591

Family Applications (1)

Application Number Title Priority Date Filing Date
CA2716736A Active CA2716736C (fr) 2008-03-05 2009-03-03 Systeme et procede permettant de supprimer la duree de mise en attente lors d'appels telephoniques

Country Status (2)

Country Link
CA (1) CA2716736C (fr)
WO (1) WO2009111432A2 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6385646B1 (en) * 1996-08-23 2002-05-07 At&T Corp. Method and system for establishing voice communications in an internet environment
KR100484234B1 (ko) * 2002-09-13 2005-04-20 (주)드림투리얼리티 데이터 통신망을 통한 상담원 연결 서비스 시스템 및 방법
GB2386290B (en) * 2003-03-14 2006-01-04 Davide Antilli System and method for the establishment of a connnection between a contact requester and a communications centre
US8774394B2 (en) * 2005-04-27 2014-07-08 At&T Intellectual Property Ii, L.P. System and method for eliminating hold time in a telecommunications network

Also Published As

Publication number Publication date
CA2716736A1 (fr) 2009-09-11
WO2009111432A2 (fr) 2009-09-11
WO2009111432A3 (fr) 2009-11-12

Similar Documents

Publication Publication Date Title
US9288316B2 (en) System and method for eliminating hold-time in phone calls
JP6743246B2 (ja) エージェントグリーティングへのリアルタイム音声供給
US8774394B2 (en) System and method for eliminating hold time in a telecommunications network
US8781092B2 (en) Systems and methods for callback processing
US9014351B2 (en) System and method for deep dialing phone systems
US7130411B2 (en) Hold queue position publication
EP2748776B1 (fr) Gestion de la file d'attente d'un service clientèle prédictif réseau
US7711104B1 (en) Multi-tasking tracking agent
US8027459B2 (en) System and method for providing queue time credit for self-servicing callers
US8638913B2 (en) System and method for accessing a visual phone menu
US20120121077A1 (en) System and method for brokering communication dependent tasks
US7929686B2 (en) System and method for managing request priority in a telecommunications network
CA2533514A1 (fr) Mise en attente multi-utilisateurs
US11025774B1 (en) Hold time reducer
US10791218B2 (en) Sending progress update messages while a user is on hold
KR20110070296A (ko) Ｃｔｉ 연동 고객 상담 콜백 시스템, 방법 및 그 방법을 실행하기 위한 프로그램 기록매체
JP4679452B2 (ja) 電話装置のあふれ呼オーバーフロー時における予測待ち時間通知方法
US11470197B2 (en) System and method for replacing hold-time with a call-back in a contact center environment
GB2477558A (en) A method of handling calls using text messaging to indicate that the callee is free to take the call
CN109831591A (zh) 呼叫中心的呼叫方法、装置及终端
CA2716736C (fr) Systeme et procede permettant de supprimer la duree de mise en attente lors d'appels telephoniques
US20050232400A1 (en) Apparatus and method for personalized call acknowledgement
US20070121873A1 (en) Methods, systems, and products for managing communications
EP1718085A2 (fr) Procédé d'élimination du temps d'attente dans un réseau de télécommunication
CA2714435C (fr) Systeme et procede pour systemes de menu telephonique

Legal Events

Date Code Title Description
EEER Examination request

Effective date: 20140228