CA2457153C - Systeme, programme informatique et procede permettant a des utilisateurs clients de recruter une main d'oeuvre a distance, de se brancher a un reseau partage et et gerer cette derniere par le truchement dudit reseau - Google Patents
Systeme, programme informatique et procede permettant a des utilisateurs clients de recruter une main d'oeuvre a distance, de se brancher a un reseau partage et et gerer cette derniere par le truchement dudit reseau Download PDFInfo
- Publication number
- CA2457153C CA2457153C CA2457153A CA2457153A CA2457153C CA 2457153 C CA2457153 C CA 2457153C CA 2457153 A CA2457153 A CA 2457153A CA 2457153 A CA2457153 A CA 2457153A CA 2457153 C CA2457153 C CA 2457153C
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- CA
- Canada
- Prior art keywords
- client
- remote
- computer
- agents
- network
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Lifetime
Links
- 238000000034 method Methods 0.000 title claims abstract description 27
- 238000004590 computer program Methods 0.000 title claims abstract description 13
- 230000006854 communication Effects 0.000 claims abstract description 89
- 238000004891 communication Methods 0.000 claims abstract description 88
- 238000005192 partition Methods 0.000 claims description 4
- 238000007726 management method Methods 0.000 description 23
- 230000006870 function Effects 0.000 description 11
- 230000008569 process Effects 0.000 description 10
- 230000000694 effects Effects 0.000 description 6
- 238000005516 engineering process Methods 0.000 description 6
- 238000012549 training Methods 0.000 description 6
- 238000012546 transfer Methods 0.000 description 6
- 238000012797 qualification Methods 0.000 description 5
- 230000008901 benefit Effects 0.000 description 4
- 230000003993 interaction Effects 0.000 description 4
- 238000012545 processing Methods 0.000 description 4
- 230000007115 recruitment Effects 0.000 description 4
- 238000012552 review Methods 0.000 description 4
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Entrepreneurship & Innovation (AREA)
- Human Resources & Organizations (AREA)
- Strategic Management (AREA)
- Operations Research (AREA)
- Economics (AREA)
- Data Mining & Analysis (AREA)
- Quality & Reliability (AREA)
- Tourism & Hospitality (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Signal Processing (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
Un système est présenté qui comprend un réseau d'agents distants qui permet aux clients du réseau ou aux utilisateurs clients de recruter, sélectionner, gérer et payer des agents distants pour la prestation de services de communication à leurs clients. Le réseau d'agents éloignés comprend une plateforme centrale qui comprend un serveur web et un serveur de téléphonie. Une application réseau permet aux clients du réseau de recruter et sélectionner des agents distants. L'application réseau permet aux clients du réseau de gérer la prestation de services de communication par les agents distants par l'intermédiaire d'une plateforme d'exploitation qui forme une partie du réseau d'agents distants. La plateforme d'exploitation permet aux agents distants d'accéder aux bases de données de clients du réseau et de prendre les appels téléphoniques de la liste d'attente d'appels des clients du réseau. Le programme informatique de la présente invention comprend une application réseau et la plateforme d'exploitation qui est résidente sur un ordinateur client d'agent distant. L'invention présente également une méthode permettant la gestion directe des agents distants par les clients du réseau.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA2457153A CA2457153C (fr) | 2004-02-09 | 2004-02-09 | Systeme, programme informatique et procede permettant a des utilisateurs clients de recruter une main d'oeuvre a distance, de se brancher a un reseau partage et et gerer cette derniere par le truchement dudit reseau |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA2457153A CA2457153C (fr) | 2004-02-09 | 2004-02-09 | Systeme, programme informatique et procede permettant a des utilisateurs clients de recruter une main d'oeuvre a distance, de se brancher a un reseau partage et et gerer cette derniere par le truchement dudit reseau |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2457153A1 CA2457153A1 (fr) | 2005-08-09 |
| CA2457153C true CA2457153C (fr) | 2016-01-05 |
Family
ID=34865834
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA2457153A Expired - Lifetime CA2457153C (fr) | 2004-02-09 | 2004-02-09 | Systeme, programme informatique et procede permettant a des utilisateurs clients de recruter une main d'oeuvre a distance, de se brancher a un reseau partage et et gerer cette derniere par le truchement dudit reseau |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA2457153C (fr) |
-
2004
- 2004-02-09 CA CA2457153A patent/CA2457153C/fr not_active Expired - Lifetime
Also Published As
| Publication number | Publication date |
|---|---|
| CA2457153A1 (fr) | 2005-08-09 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| EEER | Examination request | ||
| MKEX | Expiry |
Effective date: 20240209 |