CA2276637A1 - Multipersonality automated transaction execution system - Google Patents
Multipersonality automated transaction execution system Download PDFInfo
- Publication number
- CA2276637A1 CA2276637A1 CA 2276637 CA2276637A CA2276637A1 CA 2276637 A1 CA2276637 A1 CA 2276637A1 CA 2276637 CA2276637 CA 2276637 CA 2276637 A CA2276637 A CA 2276637A CA 2276637 A1 CA2276637 A1 CA 2276637A1
- Authority
- CA
- Canada
- Prior art keywords
- transaction
- institution
- execution system
- transaction execution
- institutions
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/04—Payment circuits
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/08—Payment architectures
- G06Q20/20—Point-of-sale [POS] network systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q20/00—Payment architectures, schemes or protocols
- G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
- G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
- G06Q20/327—Short range or proximity payments by means of M-devices
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/201—Accessories of ATMs
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/211—Software architecture within ATMs or in relation to the ATM network
Landscapes
- Business, Economics & Management (AREA)
- Accounting & Taxation (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Finance (AREA)
- General Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Theoretical Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Software Systems (AREA)
- Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
- Computer And Data Communications (AREA)
- Cash Registers Or Receiving Machines (AREA)
Abstract
A dynamically branded transaction execution system including member institutions, an automated shared transaction terminal, and a processing and routing system to connect and process information between the member institutions and the automated terminals. Each of the terminals contains an identification device, user interface, a material device and a device for storing data. When a customer uses one of the transaction terminals, the user interface is subsequently modified to a full service transaction machine. The transaction terminal is dynamically branded such that the branch behaves as though it were owned by the member institution for the duration of the customers transaction and provides the full service desired by the customers of the selected member institution. Different forms of communication can include a display, a keypad or touch pad, an audio system and a video system.
Different ownership and licensing arrangements of the transaction execution system with a plurality of membership institutions is provided.
Different ownership and licensing arrangements of the transaction execution system with a plurality of membership institutions is provided.
Description
MULTIPERSONALITY AUTOMATED TRANSACTION
EXECUTION SYSTEM
The present invention relates to transaction execution systems.
BACKGROUND OF THE INVENTION
Banks and similar financial institutions have used automated teller machines, otherwise known as ATMs, for many years. Initially, each traditional institution installed its own ATMs (captive ATMs) at bank branches and other locations. These captive ATMs initially varied in level of functionality, but over time to provided more services at lower costs, greater convenience, and greater access to the customers. The services typically offered by captive ATMs include cash withdrawals, transfers between some of the customers accounts, the ability to deposit items of value such as cash or cheques, and checking of account balances. One disadvantage of this ATM system is that each institution only has a limited number of physical ATM locations.
Institutions have also begun to use captive ATMs to obtain data on customer habits, and to customize the behavior or options offered by a captive ATM based on how the institution wishes to treat a selected customer group or specific customer. A key to offering these value added and/or differentiating services has been the ability of the traditional financial institutional to control the behavior of the captive ATMs used by its customers. The control is typically accomplished by the financial institution owning and/or operating, and defining many or all aspects of the logic, presentation, communications, performance, appearance, electronic transactions, paper transactions, cash type, denominations, and many other aspects of the captive ATM operation. The disadvantage of this system is the limited coverage of a customer base, dependent on the number and location of the ATMs, with the associated costs of establishing and maintaining a network captive of ATMs.
As ATM usage grew, so certain traditional institutions saw advantages in providing their customers with access to additional ATMs not owned by the institutions.
Regional or national consortiums were created amongst cooperating traditional institutions, as well as amongst independent providers, to provide access to each other's ATMs. Because of the need for technical simplicity and compatibility, these cooperative ventures tended to be based on the lowest common denominator of ATM capability, typically cash withdrawal from one or a limited number of generically defined account types. Additional features included balance inquiry and/or inter-account transfers for similar generically defined accounts.
Examples of these consortiums are "Interact" in Canada, "Visa Plus Network", and "MasterCard Cirrus Network".
These particular networks were primarily interested in the basic functionality of cash withdrawal in local currency using internationally recognized credit cards in a large number of locations.
Unfortunately, the "full service" provided by captive ATMs is not accessible by customers using the ATMs not owned by a customer's institution. Another disadvantage of the consortium branch system is that ATMs are always driven by one "host" institution, whereby the transactions to other "guest" institutions are controlled.
As the usage of ATMs grew and the networks used to exchange ATM transaction information between traditional institutions became more widely accessible, so an opportunity arose for ATMs not owned by any financial institution, commonly known in the industry as "White Label" ATMs. White Label ATMs were attractive to retail merchants and similar enterprises, whereby customers able to withdraw cash on the merchant's premises would be more likely to enter the premises and or spend more money while on the premises if they made a cash withdrawal. One disadvantage is that these White Label ATMs only have a limited functionality, as compared to captive ATMs.
Presently in the art, there is a proliferation of limited service ATMs. Full service is only available from captive ATMs, controlled by the traditional institution issuing the access means such as a transaction card. Very limited services at White Label ATMs are available at a very large number of other locations by means of the many interconnected financial transaction networks.
While the importance and numbers of both full service and White Label ATMs have been growing, the importance and desirability of traditional bricks-and-mortar bank branches has been declining. New banks have been created that are based on a very limited traditional branch network, sometimes with no physical branch network at all. These virtual banks typically use the Internet, a telephone call center, and/or a telephone interactive voice response system to conduct transactions with their customers. However, for any transaction requiring physical interaction between the virtual banks and their customers, such as the withdrawal of cash, the virtual banks have had to rely on the general ATM network. The access of virtual institutions to the established ATM network is through the lowest common denominator functionality, which is owned by traditional institution competitors, or by White Label ATM providers and/or operators.
These virtual banks would like to position themselves as leaders in technology, convenience, and low cost transactions, but existing access to current networks ATM is very restrictive.
For other transactions, such as the issuance of a certified cheque, or the deposit of funds via cheque or other negotiable paper instruments, the virtual institution is typically restricted to using the post mail system, or using the premises or facilities of another more traditional bank.
Examples of this practice are PC Financial offering more through CIBC
terminals, and Mbanx offering more through the terminals of Bank of Montreal. This procedure is costly, cumbersome, and slow compared to the service level such virtual banks wish to provide, and which their customers expect. These virtual banks are able to control the interface and interaction with their customers when dealing with the customers by telephone or by the Internet, but must subject their customers to the branding and advertising of competing traditional institutions when their customers must use the ATMs of those traditional institutions.
In addition, any institution that may want to attract customers over a large geographic area, an adequately large network of ATMs would be required to obtain this goal, is not economically feasible. Furthermore, there are a limited number of desirable locations in which to situate ATMs and there force an insufficient number of suitable physical locations to permit the creation of independent, distinctive ATM network for every institution.
It is therefore an object of the present invention to provide a transaction execution system in which the above disadvantages are obviated or mitigated.
SUMMARY OF THE INVENTION
In accordance with this invention there is provided a transaction execution system comprising:
(a) a transaction terminal for facilitating a session between a user and a desired institution, said institution including identifiable branding;
(b) a communication system responsive to a user identification for coupling said terminal to a desired one of a plurality of said institutions; and (c) a configuration system for configuring said terminal in accordance with said branding information for said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
In accordance with a further aspect of this invention there is provided a method for dynamically branding a transaction terminal, said method comprising the steps of (a) initiating at said terminal a session between a user and a desired institution, said institution including identifiable branding;
(b) coupling said terminal to a desired one of a plurality of said institutions in response to a user identification;
(c) configuring said terminal in accordance with said branding information received from said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
In another aspect of the invention, the dynamically branded transaction execution system consists of a plurality of member institutions, at least one automated shared transaction branch, and a processing and routing system. The customer of the system is provided with a macro identity known to the system, whereby a virtual macro account is provided such that the customer can access at least one account from each of at least two of the participating member institutions. The user can then perform a plurality of transactions within and between the accounts as though the accounts held by separate member institutions were all at one national and/or international institution.
BRIEF DESCRIPTION OF THE DRAWINGS
These and other features of the preferred embodiments of the invention will become more apparent in the following detailed description in which reference is made to the appended drawings wherein:
Figure 1 is a schematic of the main components of a dynamically branded transaction execution system;
Figure 2 is a shared transaction branch of Figure 1;
Figure 3 is a user interface of the transaction branch of Figure 2;
Figure 4 is an alternative embodiment of Figure 1; and Figure 5 is an alternative embodiment of Figure 1.
EXECUTION SYSTEM
The present invention relates to transaction execution systems.
BACKGROUND OF THE INVENTION
Banks and similar financial institutions have used automated teller machines, otherwise known as ATMs, for many years. Initially, each traditional institution installed its own ATMs (captive ATMs) at bank branches and other locations. These captive ATMs initially varied in level of functionality, but over time to provided more services at lower costs, greater convenience, and greater access to the customers. The services typically offered by captive ATMs include cash withdrawals, transfers between some of the customers accounts, the ability to deposit items of value such as cash or cheques, and checking of account balances. One disadvantage of this ATM system is that each institution only has a limited number of physical ATM locations.
Institutions have also begun to use captive ATMs to obtain data on customer habits, and to customize the behavior or options offered by a captive ATM based on how the institution wishes to treat a selected customer group or specific customer. A key to offering these value added and/or differentiating services has been the ability of the traditional financial institutional to control the behavior of the captive ATMs used by its customers. The control is typically accomplished by the financial institution owning and/or operating, and defining many or all aspects of the logic, presentation, communications, performance, appearance, electronic transactions, paper transactions, cash type, denominations, and many other aspects of the captive ATM operation. The disadvantage of this system is the limited coverage of a customer base, dependent on the number and location of the ATMs, with the associated costs of establishing and maintaining a network captive of ATMs.
As ATM usage grew, so certain traditional institutions saw advantages in providing their customers with access to additional ATMs not owned by the institutions.
Regional or national consortiums were created amongst cooperating traditional institutions, as well as amongst independent providers, to provide access to each other's ATMs. Because of the need for technical simplicity and compatibility, these cooperative ventures tended to be based on the lowest common denominator of ATM capability, typically cash withdrawal from one or a limited number of generically defined account types. Additional features included balance inquiry and/or inter-account transfers for similar generically defined accounts.
Examples of these consortiums are "Interact" in Canada, "Visa Plus Network", and "MasterCard Cirrus Network".
These particular networks were primarily interested in the basic functionality of cash withdrawal in local currency using internationally recognized credit cards in a large number of locations.
Unfortunately, the "full service" provided by captive ATMs is not accessible by customers using the ATMs not owned by a customer's institution. Another disadvantage of the consortium branch system is that ATMs are always driven by one "host" institution, whereby the transactions to other "guest" institutions are controlled.
As the usage of ATMs grew and the networks used to exchange ATM transaction information between traditional institutions became more widely accessible, so an opportunity arose for ATMs not owned by any financial institution, commonly known in the industry as "White Label" ATMs. White Label ATMs were attractive to retail merchants and similar enterprises, whereby customers able to withdraw cash on the merchant's premises would be more likely to enter the premises and or spend more money while on the premises if they made a cash withdrawal. One disadvantage is that these White Label ATMs only have a limited functionality, as compared to captive ATMs.
Presently in the art, there is a proliferation of limited service ATMs. Full service is only available from captive ATMs, controlled by the traditional institution issuing the access means such as a transaction card. Very limited services at White Label ATMs are available at a very large number of other locations by means of the many interconnected financial transaction networks.
While the importance and numbers of both full service and White Label ATMs have been growing, the importance and desirability of traditional bricks-and-mortar bank branches has been declining. New banks have been created that are based on a very limited traditional branch network, sometimes with no physical branch network at all. These virtual banks typically use the Internet, a telephone call center, and/or a telephone interactive voice response system to conduct transactions with their customers. However, for any transaction requiring physical interaction between the virtual banks and their customers, such as the withdrawal of cash, the virtual banks have had to rely on the general ATM network. The access of virtual institutions to the established ATM network is through the lowest common denominator functionality, which is owned by traditional institution competitors, or by White Label ATM providers and/or operators.
These virtual banks would like to position themselves as leaders in technology, convenience, and low cost transactions, but existing access to current networks ATM is very restrictive.
For other transactions, such as the issuance of a certified cheque, or the deposit of funds via cheque or other negotiable paper instruments, the virtual institution is typically restricted to using the post mail system, or using the premises or facilities of another more traditional bank.
Examples of this practice are PC Financial offering more through CIBC
terminals, and Mbanx offering more through the terminals of Bank of Montreal. This procedure is costly, cumbersome, and slow compared to the service level such virtual banks wish to provide, and which their customers expect. These virtual banks are able to control the interface and interaction with their customers when dealing with the customers by telephone or by the Internet, but must subject their customers to the branding and advertising of competing traditional institutions when their customers must use the ATMs of those traditional institutions.
In addition, any institution that may want to attract customers over a large geographic area, an adequately large network of ATMs would be required to obtain this goal, is not economically feasible. Furthermore, there are a limited number of desirable locations in which to situate ATMs and there force an insufficient number of suitable physical locations to permit the creation of independent, distinctive ATM network for every institution.
It is therefore an object of the present invention to provide a transaction execution system in which the above disadvantages are obviated or mitigated.
SUMMARY OF THE INVENTION
In accordance with this invention there is provided a transaction execution system comprising:
(a) a transaction terminal for facilitating a session between a user and a desired institution, said institution including identifiable branding;
(b) a communication system responsive to a user identification for coupling said terminal to a desired one of a plurality of said institutions; and (c) a configuration system for configuring said terminal in accordance with said branding information for said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
In accordance with a further aspect of this invention there is provided a method for dynamically branding a transaction terminal, said method comprising the steps of (a) initiating at said terminal a session between a user and a desired institution, said institution including identifiable branding;
(b) coupling said terminal to a desired one of a plurality of said institutions in response to a user identification;
(c) configuring said terminal in accordance with said branding information received from said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
In another aspect of the invention, the dynamically branded transaction execution system consists of a plurality of member institutions, at least one automated shared transaction branch, and a processing and routing system. The customer of the system is provided with a macro identity known to the system, whereby a virtual macro account is provided such that the customer can access at least one account from each of at least two of the participating member institutions. The user can then perform a plurality of transactions within and between the accounts as though the accounts held by separate member institutions were all at one national and/or international institution.
BRIEF DESCRIPTION OF THE DRAWINGS
These and other features of the preferred embodiments of the invention will become more apparent in the following detailed description in which reference is made to the appended drawings wherein:
Figure 1 is a schematic of the main components of a dynamically branded transaction execution system;
Figure 2 is a shared transaction branch of Figure 1;
Figure 3 is a user interface of the transaction branch of Figure 2;
Figure 4 is an alternative embodiment of Figure 1; and Figure 5 is an alternative embodiment of Figure 1.
DESCRIPTION OF THE PREFERRED EMBODIMENTS
Refernng to Figure 1, a dynamically branded transaction execution system 8 includes a plurality of shared transaction branches 10 connected to a processing and routing system 12. The switch system 12 interconnects the branches 10 with a plurality of member institutions 14, including but not limited to financial institutions such as banks and brokerage houses, and non-financial institutions such as merchant organizations and individual outlets thereof. A database 13 can be used by the transaction branches 10 for dynamic branding and other required information. Alternatively the router 12 may also have access to a database 13a containing the branding information. This however, depends on the speed of the link to the branch 10.
The branch 10, shown in Figure 2, includes an identification device 16 (preferably a card reader), a user interface 18, and a material device 20 for providing and receiving materials to and from a customer (not shown) respectively, such as but not limited to cash withdrawals and deposits, cheques, coupons cards or stored value cards, a plurality of transactions requiring a proximity of physical media or storage devices to the system 8, product informationand advertising, plus any other transactions and communication to the maximum extent permitted by the technology and capability of the member institutions 14 to which the system 8 is ultimately connected. The plurality of transactions may not necessarily involve a transfer of a physical entity, such as the transfer of money to a stored value card. A data storage module 15 may be used to keep on site transaction records and may also be used to store the identity and/or functionality of the user interface 18, defined by the member institutions 14.
The user interface 18 of the preferred embodiment, shown in Figure 3, is used to communicate desired information between the customer and any of the member institutions 14 sharing the transaction execution system 8. Different forms of communication include a display 22 and a keypad, touch pad 24 or touch screen, or any combination of user input devices known in the art for the entering of numerical information, non-numerical information, and the selection of presented options. In addition, an audio system 26, a video system 28, and/or a keyboard 30 may also be included if desired. The user interface 18 facilitates the dynamic branding of the branch 10 with the identity and or functionality defined by the member institutions 14 or other businesses at any given time. Multiple displays may be used in the branch 10, some of which may be dedicated as a static sign similar to those in conventional captive ATMs.
Refernng to Figure 1, a dynamically branded transaction execution system 8 includes a plurality of shared transaction branches 10 connected to a processing and routing system 12. The switch system 12 interconnects the branches 10 with a plurality of member institutions 14, including but not limited to financial institutions such as banks and brokerage houses, and non-financial institutions such as merchant organizations and individual outlets thereof. A database 13 can be used by the transaction branches 10 for dynamic branding and other required information. Alternatively the router 12 may also have access to a database 13a containing the branding information. This however, depends on the speed of the link to the branch 10.
The branch 10, shown in Figure 2, includes an identification device 16 (preferably a card reader), a user interface 18, and a material device 20 for providing and receiving materials to and from a customer (not shown) respectively, such as but not limited to cash withdrawals and deposits, cheques, coupons cards or stored value cards, a plurality of transactions requiring a proximity of physical media or storage devices to the system 8, product informationand advertising, plus any other transactions and communication to the maximum extent permitted by the technology and capability of the member institutions 14 to which the system 8 is ultimately connected. The plurality of transactions may not necessarily involve a transfer of a physical entity, such as the transfer of money to a stored value card. A data storage module 15 may be used to keep on site transaction records and may also be used to store the identity and/or functionality of the user interface 18, defined by the member institutions 14.
The user interface 18 of the preferred embodiment, shown in Figure 3, is used to communicate desired information between the customer and any of the member institutions 14 sharing the transaction execution system 8. Different forms of communication include a display 22 and a keypad, touch pad 24 or touch screen, or any combination of user input devices known in the art for the entering of numerical information, non-numerical information, and the selection of presented options. In addition, an audio system 26, a video system 28, and/or a keyboard 30 may also be included if desired. The user interface 18 facilitates the dynamic branding of the branch 10 with the identity and or functionality defined by the member institutions 14 or other businesses at any given time. Multiple displays may be used in the branch 10, some of which may be dedicated as a static sign similar to those in conventional captive ATMs.
In operation of the transaction execution system 8 of the preferred embodiment, the user is first identified by the identification device 16, in the case of a card reader by entering a card and a code number (i.e. PIN). Based on the identification information obtained from the customer, the branch 10 is connected by the switch system 12 to the member institutions 14 selected by the customer. The user interface 18 is subsequently modified to a full service transaction machine, dynamically branded such that the branch 10 behaves as though it were owned by the member institution 14 for the duration of the customer's transaction and provides the full service desired by the customers. Once the customer is finished their transaction, the branch 10 reverts to a generic standby mode and is ready for interaction with another customer.
In an additional embodiment, the customer may manually select through the user interface 18 any desired member institution 14 supported by the users identification information, at any time during the transaction process. One such tailoring is the creation of a macro-account whereby the customer can access a plurality of accounts from different member institutions 14 as though each of the accounts were all held at one combined institution. The design and behaviour of the user interface 18 may be tailored to the needs of the customer. This may be done by institutions 14 or also by the routing system 12. The system 8 may also provide tailoring for generic and/or macro users in addition to the tailoring supplied by member institutions 14.
Examples of this additional system tailoring include a tailored system identity that could be one, or a combination of more than one, of the identities with individual member institutions 14; and in the case, where the system 8 provides information on itself or its members to a person who is not known during a request to be a member of any member institution 14.
Another embodiment of the present invention is a macro function which allows transactions between cards and/or accounts belonging to different people, such as between spouses and friends.
In a further embodiment, shown in Figure 4, a plurality of external devices 30 may be connected to the execution system 8. The device 30 can include but is not limited to a portable transaction branch, a third party transaction system, or the like. The overall character of the dynamic branding of the external device 30, as well as the type and the number of possible transactions thereon is only limited by the capabilities of a user interface 18a of the device 30. A
connection 32 between the device 30 and system 8 is accomplished preferably by a modem, wireless connections, or the like. The connection 32 can also be made via the Internet, private intranet, through many associated networks, or any other communications device capable of facilitating the required data transfer. This embodiment allows the user to conduct a plurality of transactions from a location chosen by the customer.
Another embodiment, the dynamically branded transaction execution system 8 is used by virtual institutions, such as virtual banks and or merchant organizations that do not have traditional brick-and-mortar locations. This allows these virtual institutions to have, in effect, multiple branches 10 provided by the system 8, tailored to the needs of the individual virtual institutions.
In a further embodiment, shown in Figure 5, the execution system 8 is connected to a plurality of traditional financial transaction networks 32, rather than directly to individual member institutions 14.
In the above described embodiments, the member institutions 14 have control over the behavior (or functionality) and presentation of the branch 10 for the duration of use of the automated transaction branch 10 by their customers. This is accomplished by the system 8, which is capable of providing for the duration of the interaction either a full functionality connection between the member institution 14, selected by the customer, and the automated transaction branch 10, or by providing the desired functionality on behalf of the member institution. In reference to the above-mentioned full functionality, it is dependent on whether the participating member institution 14 chooses take advantage of all of the available capabilities offered by a particular branch 10, or a smaller subset thereof.
The computer system 12 that interconnects the automated branches 10 and the member institutions 14 can support several ownership modules, which may be necessary in certain jurisdictions to meet regulatory requirements. The ownership modules supported include by way of example only:
a selected number of the automated branches 10 is owned by an operator and is made available to the member institutions 14 on a contractual basis with either a charge for time used and/or per transaction;
2. a selected number of the automated branches 10 is owned by the operator when idle and is sold to the member institution 14 at the time their customer is identified as being at the branch 10 ready to do the transaction. The branch 10 is then sold back to the operator at the end of the interaction with that customer;
3. a selected number of the automated branches 10 is owned by the operator when idle and is leased to the member institution 14 at the time their customer is identified as being at the branch 10 ready to do the transaction. The lease ends at the end of the interaction with that customer; and 4. a selected number of the automated branches 10 is owned by a third party, such as a merchant, and as in the ownership modules 2 and 3 above, is either sold or leased to either the operator or the member institution 14 for the duration of the transactions.
All of the above examples fall under a more generic ownership module of contractual access to provide a service, and temporary ownership.
One benefit of the present invention is that member institutions can provide customer access to full service transaction branches over a large shared network of dynamically branded transaction branches 10, while preserving the ability of each member institution 14 to control, brand, and benefit from their customers interaction with the system 8. The system 8, in addition to financial transactions, can also be used with other types of transactions including the issuing of loyalty coupons, product information, and the gathering of data for loyalty or other marketing cross-marketing or commercial purposes. This customer data, collected by specific member institutions 14, or by the routing system 12, could be shared with other member institutions 14, or others, if desired.
Although the invention has been described with reference to certain specific embodiments, various modifications thereof will be apparent to those skilled in the art without departing from the spirit and scope of the invention as outlined in the claims appended hereto.
_g_
In an additional embodiment, the customer may manually select through the user interface 18 any desired member institution 14 supported by the users identification information, at any time during the transaction process. One such tailoring is the creation of a macro-account whereby the customer can access a plurality of accounts from different member institutions 14 as though each of the accounts were all held at one combined institution. The design and behaviour of the user interface 18 may be tailored to the needs of the customer. This may be done by institutions 14 or also by the routing system 12. The system 8 may also provide tailoring for generic and/or macro users in addition to the tailoring supplied by member institutions 14.
Examples of this additional system tailoring include a tailored system identity that could be one, or a combination of more than one, of the identities with individual member institutions 14; and in the case, where the system 8 provides information on itself or its members to a person who is not known during a request to be a member of any member institution 14.
Another embodiment of the present invention is a macro function which allows transactions between cards and/or accounts belonging to different people, such as between spouses and friends.
In a further embodiment, shown in Figure 4, a plurality of external devices 30 may be connected to the execution system 8. The device 30 can include but is not limited to a portable transaction branch, a third party transaction system, or the like. The overall character of the dynamic branding of the external device 30, as well as the type and the number of possible transactions thereon is only limited by the capabilities of a user interface 18a of the device 30. A
connection 32 between the device 30 and system 8 is accomplished preferably by a modem, wireless connections, or the like. The connection 32 can also be made via the Internet, private intranet, through many associated networks, or any other communications device capable of facilitating the required data transfer. This embodiment allows the user to conduct a plurality of transactions from a location chosen by the customer.
Another embodiment, the dynamically branded transaction execution system 8 is used by virtual institutions, such as virtual banks and or merchant organizations that do not have traditional brick-and-mortar locations. This allows these virtual institutions to have, in effect, multiple branches 10 provided by the system 8, tailored to the needs of the individual virtual institutions.
In a further embodiment, shown in Figure 5, the execution system 8 is connected to a plurality of traditional financial transaction networks 32, rather than directly to individual member institutions 14.
In the above described embodiments, the member institutions 14 have control over the behavior (or functionality) and presentation of the branch 10 for the duration of use of the automated transaction branch 10 by their customers. This is accomplished by the system 8, which is capable of providing for the duration of the interaction either a full functionality connection between the member institution 14, selected by the customer, and the automated transaction branch 10, or by providing the desired functionality on behalf of the member institution. In reference to the above-mentioned full functionality, it is dependent on whether the participating member institution 14 chooses take advantage of all of the available capabilities offered by a particular branch 10, or a smaller subset thereof.
The computer system 12 that interconnects the automated branches 10 and the member institutions 14 can support several ownership modules, which may be necessary in certain jurisdictions to meet regulatory requirements. The ownership modules supported include by way of example only:
a selected number of the automated branches 10 is owned by an operator and is made available to the member institutions 14 on a contractual basis with either a charge for time used and/or per transaction;
2. a selected number of the automated branches 10 is owned by the operator when idle and is sold to the member institution 14 at the time their customer is identified as being at the branch 10 ready to do the transaction. The branch 10 is then sold back to the operator at the end of the interaction with that customer;
3. a selected number of the automated branches 10 is owned by the operator when idle and is leased to the member institution 14 at the time their customer is identified as being at the branch 10 ready to do the transaction. The lease ends at the end of the interaction with that customer; and 4. a selected number of the automated branches 10 is owned by a third party, such as a merchant, and as in the ownership modules 2 and 3 above, is either sold or leased to either the operator or the member institution 14 for the duration of the transactions.
All of the above examples fall under a more generic ownership module of contractual access to provide a service, and temporary ownership.
One benefit of the present invention is that member institutions can provide customer access to full service transaction branches over a large shared network of dynamically branded transaction branches 10, while preserving the ability of each member institution 14 to control, brand, and benefit from their customers interaction with the system 8. The system 8, in addition to financial transactions, can also be used with other types of transactions including the issuing of loyalty coupons, product information, and the gathering of data for loyalty or other marketing cross-marketing or commercial purposes. This customer data, collected by specific member institutions 14, or by the routing system 12, could be shared with other member institutions 14, or others, if desired.
Although the invention has been described with reference to certain specific embodiments, various modifications thereof will be apparent to those skilled in the art without departing from the spirit and scope of the invention as outlined in the claims appended hereto.
_g_
Claims (21)
1. A dynamically branded transaction execution system comprising: a plurality of member institutions, and at least one automated shared transaction branch processing and routing system to connect and process information between said member institutions and said branch and; wherein each of said shared transaction branches are configured such that when a customer is identified to any of said shared transaction branch, said branch comes under the effective control of a selected number of said member institutions.
2. The dynamically branded transaction execution system according to claim 1, wherein a behavior and functionality provided to said customer by any of said transaction branches is substantially the same as if said selected member institution owned and controlled said shared transaction branch exclusively and completely.
3. The dynamically branded transaction execution system according to claim 2, wherein said system is directly connected to at least one traditional transaction network.
4. The dynamically branded transaction execution system according to claim 2, wherein said system is directly connected to at least two member institutions.
5. The dynamically branded transaction execution system according to claim 2, wherein said system is directly connected to at least one transaction network and at least one member institution.
6. The dynamically branded transaction execution system according to claim 1, wherein said customer is provided with a plurality of available options to select at least one of said member institutions desired by said customer based on said identification information thereof.
7. The dynamically branded transaction execution system according to claim 1, wherein said transaction branch includes a user interface to provide communications directly with a representative of said member institution from said shared transaction branch.
8. The dynamically branded transaction execution system according to claim 7, wherein said communication includes audio conferencing.
9. The dynamically branded transaction execution system according to claim 7, wherein said communication includes video conferencing.
10. The dynamically branded transaction execution system according to claim 7, wherein said representative is situated as part of said processing and routing system.
11. The dynamically branded transaction execution system according to claim 7, wherein said representative is situated at a location of said member institution.
12. A dynamically branded transaction execution system consisting of at least one member institution, a processing and routing system, and at least one automated shared transaction branch, wherein a customer of said system is provided with a macro identity known to said system.
13. The dynamically branded transaction execution system according to claim 12, wherein a virtual macro account is provided such that said customer can access at least one account from each of at least two member institutions and perform a plurality of transactions within and between said accounts as though said accounts held by separate said member institutions were all at one institution.
14. A transaction execution system comprising:
(a) a transaction terminal for facilitating a session between a user and a desired institution, said institution including identifiable branding;
(b) a communication system responsive to a user identification for coupling said terminal to a desired one of a plurality of said institutions; and (c) a configuration system for configuring said terminal in accordance with said branding information for said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
(a) a transaction terminal for facilitating a session between a user and a desired institution, said institution including identifiable branding;
(b) a communication system responsive to a user identification for coupling said terminal to a desired one of a plurality of said institutions; and (c) a configuration system for configuring said terminal in accordance with said branding information for said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
15. The transaction execution system as defined in claim 14, wherein said user having a user profile defined by said institution.
16. The transaction execution system as defined in claim 14, wherein said branding information being included at said terminal.
17. The transaction execution system as defined in claim 14, wherein said branding information being received from said institution on a session by session basis.
18. The transaction execution system as defined in claim 14, wherein said terminal being configured with said branding for the duration of a users session and reverting to a first configuration at the end of a session.
19. The transaction execution system as defined in claim 14, wherein said terminal including a user identification system for automatically identifying said user to a desired institution.
20. The transaction execution system as defined in claim 14, wherein said branding information being included in said communication system.
21. A method for dynamically branding a transaction terminal, wherein said method comprising the steps of:
(a) initiating at said terminal a session between a user and a desired institution, said institution including identifiable branding;
(b) coupling said terminal to a desired one of a plurality of said institutions in response to a user identification;
(c) configuring said terminal in accordance with said branding information received from said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
(a) initiating at said terminal a session between a user and a desired institution, said institution including identifiable branding;
(b) coupling said terminal to a desired one of a plurality of said institutions in response to a user identification;
(c) configuring said terminal in accordance with said branding information received from said desired institution, thereby dynamically branding said terminal with the identity and functionality of said institution.
Priority Applications (13)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2276637 CA2276637A1 (en) | 1999-06-30 | 1999-06-30 | Multipersonality automated transaction execution system |
| PCT/CA2000/000771 WO2001003080A1 (en) | 1999-06-30 | 2000-06-30 | Multipersonality automated transaction execution system with macro account |
| MXPA02000189A MXPA02000189A (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with a plurality of user interfaces. |
| EP00941845A EP1196900A1 (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with both a plurality of user interfaces as well as a macro account |
| PCT/CA2000/000772 WO2001003081A1 (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with a plurality of user interfaces |
| BR0012462-1A BR0012462A (en) | 1999-06-30 | 2000-06-30 | Transaction execution system with a plurality of user interfaces |
| CN 00812038 CN1371506A (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with plurality of user interfaces |
| AU56680/00A AU5668000A (en) | 1999-06-30 | 2000-06-30 | Multipersonality automated transaction execution system with macro account |
| CA002414815A CA2414815A1 (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with a plurality of user interfaces |
| EP00943501A EP1196901A1 (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with a plurality of user interfaces |
| CA002414812A CA2414812A1 (en) | 1999-06-30 | 2000-06-30 | Multipersonality automated transaction execution system with macro account |
| AU57994/00A AU5799400A (en) | 1999-06-30 | 2000-06-30 | Automated transaction execution system with a plurality of user interfaces |
| ZA200200813A ZA200200813B (en) | 1999-06-30 | 2002-01-30 | Automated transaction execution system with a plurality of user interfaces. |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2276637 CA2276637A1 (en) | 1999-06-30 | 1999-06-30 | Multipersonality automated transaction execution system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2276637A1 true CA2276637A1 (en) | 2000-12-30 |
Family
ID=4163667
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA 2276637 Abandoned CA2276637A1 (en) | 1999-06-30 | 1999-06-30 | Multipersonality automated transaction execution system |
Country Status (8)
| Country | Link |
|---|---|
| EP (2) | EP1196901A1 (en) |
| CN (1) | CN1371506A (en) |
| AU (2) | AU5668000A (en) |
| BR (1) | BR0012462A (en) |
| CA (1) | CA2276637A1 (en) |
| MX (1) | MXPA02000189A (en) |
| WO (2) | WO2001003080A1 (en) |
| ZA (1) | ZA200200813B (en) |
Families Citing this family (20)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2002061698A2 (en) * | 2001-01-20 | 2002-08-08 | Ncr International, Inc. | Self-service terminal |
| GB2371397B (en) | 2001-01-20 | 2004-09-01 | Ncr Int Inc | Self service terminal |
| GB0101846D0 (en) | 2001-01-24 | 2001-03-07 | Ncr Int Inc | Self-service terminal |
| AU2002254837A1 (en) * | 2002-05-15 | 2003-12-02 | Ascom Autelca Ag | Method for performing transactions on an apparatus, apparatus with man-machine interface and data carrier |
| KR100513278B1 (en) * | 2003-04-17 | 2005-09-09 | 삼성전자주식회사 | System for supporting user interface and method thereof |
| JP4807019B2 (en) * | 2005-09-21 | 2011-11-02 | 沖電気工業株式会社 | Automatic transaction system, automatic transaction apparatus, information management server, and automatic transaction method |
| EP2052541A1 (en) * | 2006-08-11 | 2009-04-29 | Xg Technology, Llc | Enhanced modem for direct advertising information via an lcd screen |
| CN101895528B (en) * | 2010-05-19 | 2013-02-13 | 大连新中连软件集团有限公司 | System and method for realizing graphical user interface |
| DE102011084728B4 (en) * | 2011-10-18 | 2015-04-02 | Bundesdruckerei Gmbh | Method for starting an external application and bidirectional communication between a browser and an external application without browser extensions |
| DE102011122972B3 (en) | 2011-10-18 | 2024-02-08 | Bundesdruckerei Gmbh | Method for starting an external application and bidirectional communication between a browser and an external application without browser extensions |
| US10354004B2 (en) * | 2012-06-07 | 2019-07-16 | Apple Inc. | Intelligent presentation of documents |
| CN105069928A (en) * | 2015-09-01 | 2015-11-18 | 深圳怡化电脑股份有限公司 | Method and device for processing business requests |
| SG11201806910XA (en) | 2016-05-03 | 2018-09-27 | Visa Int Service Ass | Platform for appliance based resource catalog |
| US11151560B2 (en) * | 2017-03-20 | 2021-10-19 | Mastercard International Incorporated | Method and system for issuer-defined prompts and data collection |
| CN108108452B (en) * | 2017-12-28 | 2019-03-01 | 珠海得分金融科技有限公司 | Finance data storage and inquiry system, finance data storage and querying method |
| US10846688B2 (en) | 2019-01-11 | 2020-11-24 | David Platt | Method for granting access to a communications network in exchange for performing tasks associated with the communications network |
| US11288746B2 (en) | 2019-01-11 | 2022-03-29 | David Platt | Method for granting access to a communications network in exchange for performing tasks associated with the communications network |
| CN111865933B (en) * | 2020-06-30 | 2022-02-22 | 上海瀚之友信息技术服务有限公司 | Value-added service management system |
| MA54769B1 (en) * | 2021-10-27 | 2023-07-31 | Abdelali Boukachabine | METHOD FOR INSTANT VERIFICATION OF STANDARDIZED CHECKS AND BILLS OF EXCHANGE. |
| CN116756227B (en) * | 2023-08-17 | 2023-10-27 | 湖南映客互娱网络信息有限公司 | System for accessing full-platform advertisement based on general protocol |
Family Cites Families (11)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US4484304A (en) * | 1979-02-02 | 1984-11-20 | International Business Machines Corporation | Transaction execution system having keyboard and message customization, improved key function versatility and message segmentation |
| US5787403A (en) | 1995-03-08 | 1998-07-28 | Huntington Bancshares, Inc. | Bank-centric service platform, network and system |
| US5933816A (en) | 1996-10-31 | 1999-08-03 | Citicorp Development Center, Inc. | System and method for delivering financial services |
| US7624050B1 (en) | 1996-11-27 | 2009-11-24 | Diebold, Incorporated | Automated banking machine apparatus and system |
| GB9624894D0 (en) * | 1996-11-29 | 1997-01-15 | Ncr Int Inc | Multi-transaction service system |
| JPH10206086A (en) * | 1997-01-21 | 1998-08-07 | Shimizu Corp | Plate type hat-exchanger, heat-exchange equipment, and operation thereof |
| ES2315000T3 (en) | 1998-05-27 | 2009-03-16 | Diebold, Incorporated | PRENAVIGATION BEAN (INCLUDING CHECKING THE DOWNLOAD SPEED TO DETERMINE THE POSSIBILITY OF ACCESSING THE HTTP RECORDS). |
| ES2313770T3 (en) | 1998-05-27 | 2009-03-01 | Diebold, Incorporated | AUTOMATIC BANK MACHINE WITH ACCESS TO DATA BASED ON CUSTOMER ENTRIES THAT INCLUDE THE BIOMETRIC IDENTIFICATION OF THE CLIENT AND THE PRODUCTION OF SELECTED DISPLAYS BASED ON THE CUSTOMER'S IDENTITY (PROFILE BEAN). |
| DE69939668D1 (en) | 1998-05-27 | 2008-11-20 | Diebold Inc | A method by which an automatic cash dispenser selectively accesses documents based on the transaction function devices available in the machine |
| EP0961248A3 (en) | 1998-05-27 | 2004-06-30 | Diebold, Incorporated | Automated banking terminal with security features such as for example signed applets |
| CA2271211C (en) | 1999-05-07 | 2003-01-07 | Ming-Tung Shen | Pen computer |
-
1999
- 1999-06-30 CA CA 2276637 patent/CA2276637A1/en not_active Abandoned
-
2000
- 2000-06-30 WO PCT/CA2000/000771 patent/WO2001003080A1/en not_active Application Discontinuation
- 2000-06-30 WO PCT/CA2000/000772 patent/WO2001003081A1/en not_active Application Discontinuation
- 2000-06-30 BR BR0012462-1A patent/BR0012462A/en not_active IP Right Cessation
- 2000-06-30 AU AU56680/00A patent/AU5668000A/en not_active Abandoned
- 2000-06-30 CN CN 00812038 patent/CN1371506A/en active Pending
- 2000-06-30 AU AU57994/00A patent/AU5799400A/en not_active Abandoned
- 2000-06-30 MX MXPA02000189A patent/MXPA02000189A/en unknown
- 2000-06-30 EP EP00943501A patent/EP1196901A1/en not_active Withdrawn
- 2000-06-30 EP EP00941845A patent/EP1196900A1/en not_active Withdrawn
-
2002
- 2002-01-30 ZA ZA200200813A patent/ZA200200813B/en unknown
Also Published As
| Publication number | Publication date |
|---|---|
| ZA200200813B (en) | 2003-02-26 |
| WO2001003081A1 (en) | 2001-01-11 |
| EP1196901A1 (en) | 2002-04-17 |
| EP1196900A1 (en) | 2002-04-17 |
| CN1371506A (en) | 2002-09-25 |
| WO2001003080A1 (en) | 2001-01-11 |
| AU5668000A (en) | 2001-01-22 |
| BR0012462A (en) | 2002-05-21 |
| MXPA02000189A (en) | 2003-07-21 |
| AU5799400A (en) | 2001-01-22 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CA2276637A1 (en) | Multipersonality automated transaction execution system | |
| US6003019A (en) | Multi-transaction service system | |
| US6012050A (en) | Multi-transaction service system | |
| US5774663A (en) | Personal banker customer management system providing interactive video communication in real time concerning banking information | |
| US7857207B1 (en) | System and method for financial transactions | |
| US8833639B1 (en) | System and method for financial transactions | |
| WO1998058345A2 (en) | Third party debit card | |
| US20140379562A1 (en) | Intermediary payment and escrow system and method | |
| Sharma et al. | Role of information technology in indian banking sector | |
| WO2000021009A1 (en) | Method and system for receiving and processing donations out of the change due from a purchase | |
| Howcroft et al. | Distribution channels | |
| MXPA02000701A (en) | Automated banking machine system and development method. | |
| Morgan et al. | Innovation in banking: new structures and systems | |
| US7908220B1 (en) | Method of conducting financial transactions | |
| Guru et al. | Electronic banking in Malaysia: A note on evolution of services and consumer reactions | |
| JP3256454B2 (en) | Customer guidance device | |
| KR20010086870A (en) | The integrated banking automatic teller machine, and business method of non-stop banking automatic teller machine system using world wide web system | |
| GB2366897A (en) | An electronic purchasing method using redeemable points | |
| Kumari et al. | Role of Information Technology in Banking Sector: A Review | |
| Tadesse | Challenges and opportunities of Ethiopay ATM service | |
| Kaur | Role of IT in Indian Banking Sector | |
| Nishath et al. | A Study on E–Channels Service Quality in Private Bank Tiruchirappalli | |
| Ebimobowei et al. | The Role of Software in a Cashless Economy (Case Study Nigeria) | |
| CN105719406A (en) | Automatic cash transaction processing system and method | |
| Baral | Redefining E-Banking From Bankers’ Perspectives |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| FZDE | Discontinued | ||
| FZDE | Discontinued |
Effective date: 20030630 |