CA2161508A1 - Method of Invoking Speed Calls in a CTI System - Google Patents

Method of Invoking Speed Calls in a CTI System

Info

Publication number
CA2161508A1
CA2161508A1 CA2161508A CA2161508A CA2161508A1 CA 2161508 A1 CA2161508 A1 CA 2161508A1 CA 2161508 A CA2161508 A CA 2161508A CA 2161508 A CA2161508 A CA 2161508A CA 2161508 A1 CA2161508 A1 CA 2161508A1
Authority
CA
Canada
Prior art keywords
call
speed
processing program
invoking
call processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2161508A
Other languages
French (fr)
Other versions
CA2161508C (en
Inventor
Deborah L. Pinard
Helene Saint Amour
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Networks Corp
Original Assignee
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitel Corp filed Critical Mitel Corp
Priority to CA002161508A priority Critical patent/CA2161508C/en
Priority to SE9603856A priority patent/SE9603856L/en
Priority to DE19644211A priority patent/DE19644211A1/en
Priority to GB9622280A priority patent/GB2306871B/en
Publication of CA2161508A1 publication Critical patent/CA2161508A1/en
Application granted granted Critical
Publication of CA2161508C publication Critical patent/CA2161508C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27467—Methods of retrieving data
    • H04M1/27475—Methods of retrieving data using interactive graphical means or pictorial representations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/44—Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5614—User Network Interface
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H04L12/56—Packet switching systems
    • H04L12/5601—Transfer mode dependent, e.g. ATM
    • H04L2012/5638—Services, e.g. multimedia, GOS, QOS
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Human Computer Interaction (AREA)
  • Digital Computer Display Output (AREA)
  • Telephonic Communication Services (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

A personal computer operates a speed call application program in the background which permanently displays speed call button icons in the foreground on the computer display. When one of the icon buttons is invoked, e.g. by pointing and clicking to it, the speed call application program accesses a database, retrieves a called party identification number, which can be the called party directory number, begins operation of a call processing program, and passes the retrieved number to the call processing program. The call processing program then controls the dialing of an outgoing call from a telephone or the equivalent associated with the user.
CA002161508A 1995-10-26 1995-10-26 Method of invoking speed calls in a cti system Expired - Fee Related CA2161508C (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
CA002161508A CA2161508C (en) 1995-10-26 1995-10-26 Method of invoking speed calls in a cti system
SE9603856A SE9603856L (en) 1995-10-26 1996-10-21 Ways of forming quick calls in a CTI system
DE19644211A DE19644211A1 (en) 1995-10-26 1996-10-24 Speed call function for making telephone call from personal computer
GB9622280A GB2306871B (en) 1995-10-26 1996-10-25 A method of providing functions on a computer

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA002161508A CA2161508C (en) 1995-10-26 1995-10-26 Method of invoking speed calls in a cti system

Publications (2)

Publication Number Publication Date
CA2161508A1 true CA2161508A1 (en) 1997-04-27
CA2161508C CA2161508C (en) 2000-01-11

Family

ID=4156857

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002161508A Expired - Fee Related CA2161508C (en) 1995-10-26 1995-10-26 Method of invoking speed calls in a cti system

Country Status (4)

Country Link
CA (1) CA2161508C (en)
DE (1) DE19644211A1 (en)
GB (1) GB2306871B (en)
SE (1) SE9603856L (en)

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH11215221A (en) * 1998-01-28 1999-08-06 Nec Corp Information terminal capable of telephone dialing, telephone dialing method and recording medium having recorded program for telephone dialing
US6754313B1 (en) * 1999-12-07 2004-06-22 Microsoft Corporation Application programming interface for computer telephone sets
DE10032757A1 (en) * 2000-07-05 2002-01-17 Deutsche Telekom Ag Method for establishing a telecommunication connection
GB0023388D0 (en) * 2000-09-25 2000-11-08 Olive Media Ltd Image display scheme for a computer

Also Published As

Publication number Publication date
SE9603856D0 (en) 1996-10-21
GB2306871B (en) 1999-11-03
GB9622280D0 (en) 1996-12-18
SE9603856L (en) 1997-04-27
GB2306871A (en) 1997-05-07
CA2161508C (en) 2000-01-11
DE19644211A1 (en) 1997-04-30

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed