BR112023025218A2 - Métodos, aparelhos, e sistemas para navegar dinamicamente em sistemas de comunicação interativos - Google Patents

Métodos, aparelhos, e sistemas para navegar dinamicamente em sistemas de comunicação interativos

Info

Publication number
BR112023025218A2
BR112023025218A2 BR112023025218A BR112023025218A BR112023025218A2 BR 112023025218 A2 BR112023025218 A2 BR 112023025218A2 BR 112023025218 A BR112023025218 A BR 112023025218A BR 112023025218 A BR112023025218 A BR 112023025218A BR 112023025218 A2 BR112023025218 A2 BR 112023025218A2
Authority
BR
Brazil
Prior art keywords
systems
interactive communication
methods
biller
merchant
Prior art date
Application number
BR112023025218A
Other languages
English (en)
Inventor
Dushyant Sharma
Original Assignee
Paymentus Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Paymentus Corp filed Critical Paymentus Corp
Publication of BR112023025218A2 publication Critical patent/BR112023025218A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/04—Billing or invoicing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1096—Supplementary features, e.g. call forwarding or call holding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4935—Connection initiated by DAS system

Abstract

métodos, aparelhos, e sistemas para navegar dinamicamente em sistemas de comunicação interativos. métodos, aparelhos, e sistemas são descritos para navegar dinamicamente em sistemas de comunicação interativos. um exemplo de método pode compreender: receber, a partir de um dispositivo de usuário, ondas sonoras ou informações de áudio, as ondas sonoras ou informações de áudio indicativas de uma solicitação para iniciar uma sessão de comunicação interativa com um sistema de comunicação de um faturador ou comerciante; interpretar, com base nas ondas sonoras ou informações de áudio, uma intenção da sessão de comunicação e uma identidade do faturador ou comerciante; recuperar uma codificação de interação predeterminada associada ao faturador ou comerciante; e iniciar a sessão de comunicação interativa com o sistema de comunicação do faturador ou comerciante com base na codificação de interação predeterminada
BR112023025218A 2021-06-01 2021-06-01 Métodos, aparelhos, e sistemas para navegar dinamicamente em sistemas de comunicação interativos BR112023025218A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
PCT/US2021/035221 WO2022255992A1 (en) 2021-06-01 2021-06-01 Methods, apparatuses, and systems for dynamically navigating interactive communication systems
US17/303,529 US11343378B1 (en) 2021-06-01 2021-06-01 Methods, apparatuses, and systems for dynamically navigating interactive communication systems

Publications (1)

Publication Number Publication Date
BR112023025218A2 true BR112023025218A2 (pt) 2024-02-27

Family

ID=81656585

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112023025218A BR112023025218A2 (pt) 2021-06-01 2021-06-01 Métodos, aparelhos, e sistemas para navegar dinamicamente em sistemas de comunicação interativos

Country Status (8)

Country Link
US (2) US11343378B1 (pt)
EP (1) EP4348640A1 (pt)
KR (1) KR20240021834A (pt)
CN (1) CN117716680A (pt)
AU (1) AU2021448947A1 (pt)
BR (1) BR112023025218A2 (pt)
CA (1) CA3221181A1 (pt)
WO (1) WO2022255992A1 (pt)

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Also Published As

Publication number Publication date
WO2022255992A1 (en) 2022-12-08
US11909917B2 (en) 2024-02-20
CA3221181A1 (en) 2022-12-08
AU2021448947A1 (en) 2023-12-21
KR20240021834A (ko) 2024-02-19
US20220385761A1 (en) 2022-12-01
EP4348640A1 (en) 2024-04-10
CN117716680A (zh) 2024-03-15
US11343378B1 (en) 2022-05-24

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