AU2928801A - Interactive voice response system - Google Patents

Interactive voice response system

Info

Publication number
AU2928801A
AU2928801A AU29288/01A AU2928801A AU2928801A AU 2928801 A AU2928801 A AU 2928801A AU 29288/01 A AU29288/01 A AU 29288/01A AU 2928801 A AU2928801 A AU 2928801A AU 2928801 A AU2928801 A AU 2928801A
Authority
AU
Australia
Prior art keywords
voice response
response system
interactive voice
interactive
voice
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU29288/01A
Inventor
Adesh Desai
Alexander L. Kovatch
Sanjeev Kuwadekar
Deepak Sodhi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HEYANITA Inc
Original Assignee
HEYANITA Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HEYANITA Inc filed Critical HEYANITA Inc
Publication of AU2928801A publication Critical patent/AU2928801A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L13/00—Speech synthesis; Text to speech systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H04M3/4878—Advertisement messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/183—Speech classification or search using natural language modelling using context dependencies, e.g. language models
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • Human Computer Interaction (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Theoretical Computer Science (AREA)
  • Computational Linguistics (AREA)
  • General Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Health & Medical Sciences (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Electrically Operated Instructional Devices (AREA)
AU29288/01A 2000-01-04 2001-01-04 Interactive voice response system Abandoned AU2928801A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US17437100P 2000-01-04 2000-01-04
US60174371 2000-01-04
PCT/US2001/000376 WO2001050453A2 (en) 2000-01-04 2001-01-04 Interactive voice response system

Publications (1)

Publication Number Publication Date
AU2928801A true AU2928801A (en) 2001-07-16

Family

ID=22635919

Family Applications (1)

Application Number Title Priority Date Filing Date
AU29288/01A Abandoned AU2928801A (en) 2000-01-04 2001-01-04 Interactive voice response system

Country Status (2)

Country Link
AU (1) AU2928801A (en)
WO (1) WO2001050453A2 (en)

Families Citing this family (14)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2375211A (en) * 2001-05-02 2002-11-06 Vox Generation Ltd Adaptive learning in speech recognition
FR2828612B1 (en) * 2001-08-09 2003-12-05 France Telecom PROXIMITY INFORMATION SERVICE
EP1293963A1 (en) * 2001-09-07 2003-03-19 Sony International (Europe) GmbH Dialogue management server architecture for dialogue systems
FR2834167B1 (en) * 2001-12-26 2005-05-13 France Telecom SERVICE AND CURRENCY CONVERSION SERVER
FR2835999B1 (en) * 2002-02-13 2004-04-02 France Telecom EDITING AND CONSULTING INTERACTIVE TELEPHONE VOICE SERVICES
US6868153B2 (en) 2002-03-12 2005-03-15 Rockwell Electronic Commerce Technologies, Llc Customer touch-point scoring system
EP1351477A1 (en) * 2002-04-03 2003-10-08 BRITISH TELECOMMUNICATIONS public limited company An engine and a method for building a representation of structured information for use with a voice interface
AU2002345308A1 (en) 2002-07-17 2004-02-02 Nokia Corporation Mobile device having voice user interface, and a methode for testing the compatibility of an application with the mobile device
US7260537B2 (en) 2003-03-25 2007-08-21 International Business Machines Corporation Disambiguating results within a speech based IVR session
DE10317497B4 (en) * 2003-04-16 2013-10-17 Abb Ag System for communication between a field device and an operator panel
US7269562B2 (en) * 2003-04-29 2007-09-11 Intervoice Limited Partnership Web service call flow speech components
US20060015335A1 (en) * 2004-07-13 2006-01-19 Ravigopal Vennelakanti Framework to enable multimodal access to applications
EP1750253B1 (en) * 2005-08-04 2012-03-21 Nuance Communications, Inc. Speech dialog system
US8494148B2 (en) 2009-09-24 2013-07-23 Avaya, Inc. Dynamic IVR dialog based on analytics data

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB9523759D0 (en) * 1995-11-21 1996-01-24 Pollitt Alexander J World wide web information retrieval system
US5884262A (en) * 1996-03-28 1999-03-16 Bell Atlantic Network Services, Inc. Computer network audio access and conversion system
US6018710A (en) * 1996-12-13 2000-01-25 Siemens Corporate Research, Inc. Web-based interactive radio environment: WIRE
EP1062798A1 (en) * 1998-03-10 2000-12-27 Siemens Corporate Research, Inc. A system for browsing the world wide web with a traditional telephone

Also Published As

Publication number Publication date
WO2001050453A3 (en) 2002-01-31
WO2001050453A2 (en) 2001-07-12

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase