AU2003219212A1 - Method and system of managing the order in which calls received by a telephone switchboard are presented - Google Patents

Method and system of managing the order in which calls received by a telephone switchboard are presented

Info

Publication number
AU2003219212A1
AU2003219212A1 AU2003219212A AU2003219212A AU2003219212A1 AU 2003219212 A1 AU2003219212 A1 AU 2003219212A1 AU 2003219212 A AU2003219212 A AU 2003219212A AU 2003219212 A AU2003219212 A AU 2003219212A AU 2003219212 A1 AU2003219212 A1 AU 2003219212A1
Authority
AU
Australia
Prior art keywords
managing
presented
order
calls received
telephone switchboard
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2003219212A
Inventor
Emmanuel Bury
Eric Flamant
Alan Kerdraon
Jacques-Olivier Rebillon
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
France Telecom SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by France Telecom SA filed Critical France Telecom SA
Publication of AU2003219212A1 publication Critical patent/AU2003219212A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2066—Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/14—Special services or facilities with services dependent on location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5232—Call distribution algorithms

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
AU2003219212A 2002-03-28 2003-01-13 Method and system of managing the order in which calls received by a telephone switchboard are presented Abandoned AU2003219212A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FR0203947A FR2838010B1 (en) 2002-03-28 2002-03-28 METHOD AND SYSTEM FOR MANAGING THE ORDER OF PRESENTATION OF CALLS RECEIVED BY A TELEPHONE STANDARD
FR02/03947 2002-03-28
PCT/FR2003/000087 WO2003084202A1 (en) 2002-03-28 2003-01-13 Method and system of managing the order in which calls received by a telephone switchboard are presented

Publications (1)

Publication Number Publication Date
AU2003219212A1 true AU2003219212A1 (en) 2003-10-13

Family

ID=27839305

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2003219212A Abandoned AU2003219212A1 (en) 2002-03-28 2003-01-13 Method and system of managing the order in which calls received by a telephone switchboard are presented

Country Status (3)

Country Link
AU (1) AU2003219212A1 (en)
FR (1) FR2838010B1 (en)
WO (1) WO2003084202A1 (en)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1521445A1 (en) * 2003-10-01 2005-04-06 Siemens Aktiengesellschaft Emergency call treatment in a telecommunication network

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH04295994A (en) * 1991-03-25 1992-10-20 Hitachi Building Syst Eng & Service Co Ltd Remote monitor equipment
US5799061A (en) * 1994-04-26 1998-08-25 Greater Harris County 9-1-1 Emergency Network Computer integrated telephony system for the processing of 9-1-1 calls for service
JP3015338B2 (en) * 1998-03-30 2000-03-06 松下電器産業株式会社 Emergency call system
JPH11345385A (en) * 1998-06-01 1999-12-14 Toyota Motor Corp Emergency reporting processor
CA2325131A1 (en) * 1999-12-22 2001-06-22 Gregory Glynn Goodmon Enhanced system and method for use in a telephone network to expedite delivery of emergency calls to a public safety answering point

Also Published As

Publication number Publication date
FR2838010B1 (en) 2004-11-19
WO2003084202A1 (en) 2003-10-09
FR2838010A1 (en) 2003-10-03

Similar Documents

Publication Publication Date Title
AU2003219739A1 (en) Telephone call screening system and method and caller registration system and method for use therewith
AU2003216036A1 (en) Telephone network messaging
AU2003213070A1 (en) Voip telephone location system
AU2003286319A1 (en) Method and system for customized call termination
AU2003247713A1 (en) Method and system for patching dispatch calling parties together
AU2003265758A1 (en) Call routing system and method
AU2003284307A1 (en) Calling party ringtone selection in telephone system
AU3403501A (en) Telephone call monitoring system
AU1577101A (en) Method and system for capturing telephone calls
AU4302701A (en) Telephone calling account system and method
AU2003260738A1 (en) System for preventing telephone call
AU2003303825A1 (en) Method and system for providing dc power on local telephone lines
AU2003270306A1 (en) Network telephone system and methods therefor
AU2003237222A1 (en) Automated instant message delivery over telephone line
AU2003298705A1 (en) Voice-based placement system and method with access by call line
AU2003226358A1 (en) Telephone system and method for reliable emergency services calling
AU2003208231A1 (en) Method and system for correlating telephone calls with information delivery
AU2003253730A1 (en) Telephone call information delivery system
AU2003253426A1 (en) Ip telephone apparatus and ip telephone system
AU2003214668A1 (en) Method and system for providing background sound in a telephone call
AU2003269757A1 (en) Method and arrangement in a telecommunication system
AU2003200750A1 (en) Telephone System
AU2003243051A1 (en) Caller id service system and the method
AU2003284717A1 (en) Advertising system using mobile phone and the method thereof
AU2003302346A1 (en) Call connection system

Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase