AU2001291165A1 - Methods and apparatus for providing customer support - Google Patents
Methods and apparatus for providing customer supportInfo
- Publication number
- AU2001291165A1 AU2001291165A1 AU2001291165A AU9116501A AU2001291165A1 AU 2001291165 A1 AU2001291165 A1 AU 2001291165A1 AU 2001291165 A AU2001291165 A AU 2001291165A AU 9116501 A AU9116501 A AU 9116501A AU 2001291165 A1 AU2001291165 A1 AU 2001291165A1
- Authority
- AU
- Australia
- Prior art keywords
- methods
- customer support
- providing customer
- providing
- support
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
- G06F9/453—Help systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Software Systems (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Artificial Intelligence (AREA)
- Computational Linguistics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- Human Computer Interaction (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US66620200A | 2000-09-21 | 2000-09-21 | |
US09666202 | 2000-09-21 | ||
PCT/US2001/029510 WO2002025627A1 (en) | 2000-09-21 | 2001-09-21 | Methods and apparatus for providing customer support |
Publications (1)
Publication Number | Publication Date |
---|---|
AU2001291165A1 true AU2001291165A1 (en) | 2002-04-02 |
Family
ID=24673238
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AU2001291165A Abandoned AU2001291165A1 (en) | 2000-09-21 | 2001-09-21 | Methods and apparatus for providing customer support |
Country Status (2)
Country | Link |
---|---|
AU (1) | AU2001291165A1 (en) |
WO (1) | WO2002025627A1 (en) |
Families Citing this family (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
AU2002303527A1 (en) * | 2001-04-30 | 2002-11-11 | United States Postal Service | Methods and apparatus for providing consumer assistance |
GB2386214A (en) * | 2002-03-09 | 2003-09-10 | Int Computers Ltd | Method and apparatus for providing a helpdesk service |
JP2006301967A (en) * | 2005-04-20 | 2006-11-02 | Sony Computer Entertainment Inc | Conversation support device |
US20060265232A1 (en) * | 2005-05-20 | 2006-11-23 | Microsoft Corporation | Adaptive customer assistance system for software products |
CN102081631A (en) | 2009-11-30 | 2011-06-01 | 国际商业机器公司 | Answer support system and method |
US9311285B2 (en) * | 2013-07-26 | 2016-04-12 | Needle, Inc. | Curating chat transcripts into webpages |
US10313403B2 (en) | 2016-03-15 | 2019-06-04 | Dopplet, Inc. | Systems and methods for virtual interaction |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5836771A (en) * | 1996-12-02 | 1998-11-17 | Ho; Chi Fai | Learning method and system based on questioning |
US6182068B1 (en) * | 1997-08-01 | 2001-01-30 | Ask Jeeves, Inc. | Personalized search methods |
US5895466A (en) * | 1997-08-19 | 1999-04-20 | At&T Corp | Automated natural language understanding customer service system |
US6584464B1 (en) * | 1999-03-19 | 2003-06-24 | Ask Jeeves, Inc. | Grammar template query system |
-
2001
- 2001-09-21 WO PCT/US2001/029510 patent/WO2002025627A1/en active Application Filing
- 2001-09-21 AU AU2001291165A patent/AU2001291165A1/en not_active Abandoned
Also Published As
Publication number | Publication date |
---|---|
WO2002025627A1 (en) | 2002-03-28 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
AU3420701A (en) | Method and apparatus for providing advertisements | |
AU2002350109A1 (en) | Methods and apparatus for cryo-therapy | |
AU2001249734A1 (en) | Merchandising method and apparatus | |
AU2001264771A1 (en) | Well reference apparatus and method | |
AU3746700A (en) | Methods and apparatus for positioning displayed characters | |
AU2001243298A1 (en) | Apparatus and method for determining position | |
AU2001256933A1 (en) | Apparatus and method | |
AU2002213592A1 (en) | Mutiscale transport apparatus and methods | |
AU2001253702A1 (en) | Apparatus and method for persistent display interface | |
AU4880801A (en) | System and method for supporting businesses | |
AU2001238101A1 (en) | Method and apparatus for advertising | |
AU2001278926A1 (en) | Attachments for support members and methods therefor | |
AU2001275634A1 (en) | Method and apparatus for displaying sound graph | |
AU2001270914A1 (en) | Method and apparatus for fuel retail | |
AU2002252421A1 (en) | System and method for providing personalized customer support | |
AU2001269590A1 (en) | Advertising apparatus and method | |
AU3584101A (en) | Test apparatus | |
AU4652099A (en) | Sales supporting apparatus | |
AU2001232270A1 (en) | Transaction supporting facility and transaction supporting method | |
AU2001291165A1 (en) | Methods and apparatus for providing customer support | |
AU1117501A (en) | Support apparatus | |
AU2000261711A1 (en) | Support apparatus | |
AU2002219082A1 (en) | Display apparatus | |
AU3473600A (en) | Support and display apparatus for devices | |
AU4870601A (en) | Method and apparatus for customer relationship assessment and planning |