AU2001291165A1 - Methods and apparatus for providing customer support - Google Patents

Methods and apparatus for providing customer support

Info

Publication number
AU2001291165A1
AU2001291165A1 AU2001291165A AU9116501A AU2001291165A1 AU 2001291165 A1 AU2001291165 A1 AU 2001291165A1 AU 2001291165 A AU2001291165 A AU 2001291165A AU 9116501 A AU9116501 A AU 9116501A AU 2001291165 A1 AU2001291165 A1 AU 2001291165A1
Authority
AU
Australia
Prior art keywords
methods
customer support
providing customer
providing
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001291165A
Inventor
Stephen V. Kowalski
Jon Rognerud
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
PEOPLESUPPORT Inc
Original Assignee
PEOPLESUPPORT Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by PEOPLESUPPORT Inc filed Critical PEOPLESUPPORT Inc
Publication of AU2001291165A1 publication Critical patent/AU2001291165A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Software Systems (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Artificial Intelligence (AREA)
  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Databases & Information Systems (AREA)
  • Human Computer Interaction (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
AU2001291165A 2000-09-21 2001-09-21 Methods and apparatus for providing customer support Abandoned AU2001291165A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US66620200A 2000-09-21 2000-09-21
US09666202 2000-09-21
PCT/US2001/029510 WO2002025627A1 (en) 2000-09-21 2001-09-21 Methods and apparatus for providing customer support

Publications (1)

Publication Number Publication Date
AU2001291165A1 true AU2001291165A1 (en) 2002-04-02

Family

ID=24673238

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001291165A Abandoned AU2001291165A1 (en) 2000-09-21 2001-09-21 Methods and apparatus for providing customer support

Country Status (2)

Country Link
AU (1) AU2001291165A1 (en)
WO (1) WO2002025627A1 (en)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU2002303527A1 (en) * 2001-04-30 2002-11-11 United States Postal Service Methods and apparatus for providing consumer assistance
GB2386214A (en) * 2002-03-09 2003-09-10 Int Computers Ltd Method and apparatus for providing a helpdesk service
JP2006301967A (en) * 2005-04-20 2006-11-02 Sony Computer Entertainment Inc Conversation support device
US20060265232A1 (en) * 2005-05-20 2006-11-23 Microsoft Corporation Adaptive customer assistance system for software products
CN102081631A (en) 2009-11-30 2011-06-01 国际商业机器公司 Answer support system and method
US9311285B2 (en) * 2013-07-26 2016-04-12 Needle, Inc. Curating chat transcripts into webpages
US10313403B2 (en) 2016-03-15 2019-06-04 Dopplet, Inc. Systems and methods for virtual interaction

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5836771A (en) * 1996-12-02 1998-11-17 Ho; Chi Fai Learning method and system based on questioning
US6182068B1 (en) * 1997-08-01 2001-01-30 Ask Jeeves, Inc. Personalized search methods
US5895466A (en) * 1997-08-19 1999-04-20 At&T Corp Automated natural language understanding customer service system
US6584464B1 (en) * 1999-03-19 2003-06-24 Ask Jeeves, Inc. Grammar template query system

Also Published As

Publication number Publication date
WO2002025627A1 (en) 2002-03-28

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