AU4870601A - Method and apparatus for customer relationship assessment and planning - Google Patents

Method and apparatus for customer relationship assessment and planning

Info

Publication number
AU4870601A
AU4870601A AU48706/01A AU4870601A AU4870601A AU 4870601 A AU4870601 A AU 4870601A AU 48706/01 A AU48706/01 A AU 48706/01A AU 4870601 A AU4870601 A AU 4870601A AU 4870601 A AU4870601 A AU 4870601A
Authority
AU
Australia
Prior art keywords
planning
customer relationship
relationship assessment
assessment
customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU48706/01A
Inventor
Sheldon Davis
Daniel Davison
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Nortel Networks Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nortel Networks Ltd filed Critical Nortel Networks Ltd
Publication of AU4870601A publication Critical patent/AU4870601A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements
AU48706/01A 2000-03-27 2001-03-27 Method and apparatus for customer relationship assessment and planning Abandoned AU4870601A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US53603500A 2000-03-27 2000-03-27
US09536035 2000-03-27
PCT/IB2001/000693 WO2001074054A1 (en) 2000-03-27 2001-03-27 Method and apparatus for customer relationship assessment and planning

Publications (1)

Publication Number Publication Date
AU4870601A true AU4870601A (en) 2001-10-08

Family

ID=24136862

Family Applications (1)

Application Number Title Priority Date Filing Date
AU48706/01A Abandoned AU4870601A (en) 2000-03-27 2001-03-27 Method and apparatus for customer relationship assessment and planning

Country Status (3)

Country Link
EP (1) EP1310089A1 (en)
AU (1) AU4870601A (en)
WO (1) WO2001074054A1 (en)

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060140381A1 (en) * 2004-12-29 2006-06-29 Marian Croak Method and apparatus for segmenting communication network customers into service tiers
US7818195B2 (en) 2006-07-06 2010-10-19 International Business Machines Corporation Method, system and program product for reporting a call level view of a customer interaction with a contact center
US20100161604A1 (en) * 2008-12-23 2010-06-24 Nice Systems Ltd Apparatus and method for multimedia content based manipulation
CN105404927A (en) * 2015-10-27 2016-03-16 努比亚技术有限公司 Multi-customer service access method and device
US11039014B1 (en) 2019-06-13 2021-06-15 Express Scripts Strategic Development, Inc. Relationship determination system

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6014647A (en) * 1997-07-08 2000-01-11 Nizzari; Marcia M. Customer interaction tracking

Also Published As

Publication number Publication date
EP1310089A1 (en) 2003-05-14
WO2001074054A1 (en) 2001-10-04

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase