AU2001290285A1 - Position information system and dispatch supporting system - Google Patents

Position information system and dispatch supporting system

Info

Publication number
AU2001290285A1
AU2001290285A1 AU2001290285A AU9028501A AU2001290285A1 AU 2001290285 A1 AU2001290285 A1 AU 2001290285A1 AU 2001290285 A AU2001290285 A AU 2001290285A AU 9028501 A AU9028501 A AU 9028501A AU 2001290285 A1 AU2001290285 A1 AU 2001290285A1
Authority
AU
Australia
Prior art keywords
dispatch
position information
location
map
display
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001290285A
Inventor
Minoru Inaba
Kosuke Nakanishi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Arkray Inc
Original Assignee
Arkray Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Arkray Inc filed Critical Arkray Inc
Publication of AU2001290285A1 publication Critical patent/AU2001290285A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W64/00—Locating users or terminals or network equipment for network management purposes, e.g. mobility management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/60—Aspects of automatic or semi-automatic exchanges related to security aspects in telephonic communication systems
    • H04M2203/6018—Subscriber or terminal logon/logoff
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

A position information system (101) obtains position information (latitude and longitude) of a dispatch location from a telephone number/address DB (113) or an address/position information DB (114) based on the sender telephone number of a telephone (103) of a customer or the like requesting the dispatch. A display control portion (132) obtains map images of the vicinity of the dispatch location from a map DB (138) based on the position information, and displays these on a display (136) with the display location in the center. Also, position information and the current status of each dispatch staff member is obtained at any time from portable terminals (104) of the dispatch staff members, and based on this information, markings representing the dispatch staff members in the vicinity of the dispatch location are displayed on the map, allowing a staff member to be dispatched to be quickly and appropriately selected. <IMAGE>
AU2001290285A 2000-09-27 2001-09-26 Position information system and dispatch supporting system Abandoned AU2001290285A1 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
JP2000293743 2000-09-27
JP2000-293743 2000-09-27
JP2000399008 2000-12-27
JP2000-399008 2000-12-27
PCT/JP2001/008404 WO2002027589A1 (en) 2000-09-27 2001-09-26 Position information system and dispatch supporting system

Publications (1)

Publication Number Publication Date
AU2001290285A1 true AU2001290285A1 (en) 2002-04-08

Family

ID=26600804

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001290285A Abandoned AU2001290285A1 (en) 2000-09-27 2001-09-26 Position information system and dispatch supporting system

Country Status (8)

Country Link
US (2) US7054647B2 (en)
EP (1) EP1333395B1 (en)
JP (1) JP5106741B2 (en)
CN (2) CN102624998A (en)
AT (1) ATE453303T1 (en)
AU (1) AU2001290285A1 (en)
DE (1) DE60140884D1 (en)
WO (1) WO2002027589A1 (en)

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US7281201B2 (en) * 2003-11-26 2007-10-09 Sap Aktiengesellschaft Common message area for a customer interaction center user interface
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US7536177B2 (en) 2004-04-16 2009-05-19 Broadcom Corporation Enhanced caller ID information based on access device information via a broadband access gateway
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US20070015495A1 (en) * 2005-07-15 2007-01-18 Agilis Systems, Inc. Mobile resource location-based customer contact methods
US20070021944A1 (en) * 2005-07-22 2007-01-25 Levy Moise M Municipal cleaning systems and methods
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JP4038232B1 (en) * 2006-09-13 2008-01-23 ホームネットカーズ株式会社 Customer information processing system and method
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US20090265210A1 (en) * 2008-04-22 2009-10-22 The Kroger Co. Systems for Store Associate Management in a Store
US20090307039A1 (en) * 2008-06-09 2009-12-10 Nathaniel Seeds System and method for managing work instructions for vehicles
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US9785897B2 (en) * 2011-04-07 2017-10-10 Infosys Limited Methods and systems for optimizing efficiency of a workforce management system
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JP2014006642A (en) * 2012-06-22 2014-01-16 Zenrin Datacom Co Ltd Request reception system, communication terminal device, reception terminal device, request implementation program, request reception program and request reception method
JP6170763B2 (en) * 2013-07-05 2017-07-26 アズビル株式会社 Display device and method
EP2960836A1 (en) * 2014-06-24 2015-12-30 Martin Cudzilo A method for providing a mobile location based information service
US20150381383A1 (en) * 2014-06-26 2015-12-31 Bennett Hill Branscomb Mobile "Pixel" Display and Positional Sound System for Dynamic Social Environments
JP6021884B2 (en) * 2014-11-21 2016-11-09 東芝エレベータ株式会社 Elevator remote monitoring system and terminal device
JP6534171B2 (en) * 2015-02-20 2019-06-26 東芝情報システム株式会社 Call support system
JP6199349B2 (en) * 2015-08-17 2017-09-20 株式会社リクルートホールディングス Sales support computer program, sales support application program, sales support system, and control method thereof
CN105472559A (en) * 2015-12-25 2016-04-06 重庆智韬信息技术中心 Method for acquiring positioning information data of calling terminal
JP2019057238A (en) * 2017-09-22 2019-04-11 株式会社シェヴ Method of providing service dispatching service provider, system for managing dispatch of service provider, and method and program executed by the system
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Also Published As

Publication number Publication date
JP5106741B2 (en) 2012-12-26
EP1333395B1 (en) 2009-12-23
US20060148492A1 (en) 2006-07-06
US20040054647A1 (en) 2004-03-18
EP1333395A1 (en) 2003-08-06
JPWO2002027589A1 (en) 2004-02-05
US7257420B2 (en) 2007-08-14
EP1333395A4 (en) 2006-08-02
CN1476577A (en) 2004-02-18
CN102624998A (en) 2012-08-01
WO2002027589A1 (en) 2002-04-04
ATE453303T1 (en) 2010-01-15
DE60140884D1 (en) 2010-02-04
US7054647B2 (en) 2006-05-30

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