AU2001258284A1 - Method for managing an online customer request - Google Patents

Method for managing an online customer request

Info

Publication number
AU2001258284A1
AU2001258284A1 AU2001258284A AU5828401A AU2001258284A1 AU 2001258284 A1 AU2001258284 A1 AU 2001258284A1 AU 2001258284 A AU2001258284 A AU 2001258284A AU 5828401 A AU5828401 A AU 5828401A AU 2001258284 A1 AU2001258284 A1 AU 2001258284A1
Authority
AU
Australia
Prior art keywords
managing
customer request
online customer
online
request
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001258284A
Inventor
Joel Goodling
Harsh Karandikar
Emanuel Kolb
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
ABB Research Ltd Sweden
Original Assignee
ABB Research Ltd Sweden
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by ABB Research Ltd Sweden filed Critical ABB Research Ltd Sweden
Publication of AU2001258284A1 publication Critical patent/AU2001258284A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Computer Security & Cryptography (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Signal Processing (AREA)
  • Development Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
AU2001258284A 2000-03-24 2001-03-15 Method for managing an online customer request Abandoned AU2001258284A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
DE10014717 2000-03-24
DE10014717A DE10014717A1 (en) 2000-03-24 2000-03-24 Method for management of online customer inquiries where a supplier web-site and server are equipped with management software that connects the customer inquiry with the relevant supplier personnel or product information
PCT/EP2001/002976 WO2001075638A2 (en) 2000-03-24 2001-03-15 Method for managing an online customer request

Publications (1)

Publication Number Publication Date
AU2001258284A1 true AU2001258284A1 (en) 2001-10-15

Family

ID=7636228

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001258284A Abandoned AU2001258284A1 (en) 2000-03-24 2001-03-15 Method for managing an online customer request

Country Status (3)

Country Link
AU (1) AU2001258284A1 (en)
DE (1) DE10014717A1 (en)
WO (1) WO2001075638A2 (en)

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2119085C (en) * 1994-03-15 2002-01-15 Deborah L. Pinard Adaptive communication system
US5822585A (en) * 1995-02-21 1998-10-13 Compuware Corporation System and method for cooperative processing using object-oriented framework
US5721908A (en) * 1995-06-07 1998-02-24 International Business Machines Corporation Computer network for WWW server data access over internet
US5944783A (en) * 1997-07-29 1999-08-31 Lincom Corporation Apparatus and method for data transfers through software agents using client-to-server and peer-to-peer transfers
GB2336007B (en) * 1998-04-01 2003-01-29 Mitel Corp Agent-based data mining and warehousing

Also Published As

Publication number Publication date
DE10014717A1 (en) 2001-09-27
WO2001075638A8 (en) 2002-02-28
WO2001075638A2 (en) 2001-10-11

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