AU2001236980A1 - Methods and apparatuses for providing remote customer support - Google Patents

Methods and apparatuses for providing remote customer support

Info

Publication number
AU2001236980A1
AU2001236980A1 AU2001236980A AU3698001A AU2001236980A1 AU 2001236980 A1 AU2001236980 A1 AU 2001236980A1 AU 2001236980 A AU2001236980 A AU 2001236980A AU 3698001 A AU3698001 A AU 3698001A AU 2001236980 A1 AU2001236980 A1 AU 2001236980A1
Authority
AU
Australia
Prior art keywords
apparatuses
methods
customer support
providing remote
remote customer
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU2001236980A
Inventor
Russell S. Rive
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Dell Marketing LP
Original Assignee
Everdream Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Everdream Corp filed Critical Everdream Corp
Publication of AU2001236980A1 publication Critical patent/AU2001236980A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/14—Multichannel or multilink protocols
AU2001236980A 2000-06-02 2001-02-13 Methods and apparatuses for providing remote customer support Abandoned AU2001236980A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US58640300A 2000-06-02 2000-06-02
US09586403 2000-06-02
PCT/US2001/004650 WO2001095229A1 (en) 2000-06-02 2001-02-13 Methods and apparatuses for providing remote customer support

Publications (1)

Publication Number Publication Date
AU2001236980A1 true AU2001236980A1 (en) 2001-12-17

Family

ID=24345567

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2001236980A Abandoned AU2001236980A1 (en) 2000-06-02 2001-02-13 Methods and apparatuses for providing remote customer support

Country Status (2)

Country Link
AU (1) AU2001236980A1 (en)
WO (1) WO2001095229A1 (en)

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5563805A (en) * 1994-08-16 1996-10-08 International Business Machines Corporation Multimedia context-sensitive real-time-help mechanism for use in a data processing system
US5862325A (en) * 1996-02-29 1999-01-19 Intermind Corporation Computer-based communication system and method using metadata defining a control structure
US6064730A (en) * 1996-06-18 2000-05-16 Lucent Technologies Inc. Customer-self routing call center
US5928369A (en) * 1996-06-28 1999-07-27 Synopsys, Inc. Automatic support system and method based on user submitted stack trace

Also Published As

Publication number Publication date
WO2001095229A1 (en) 2001-12-13

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