ATE504145T1 - Verfahren und system zur kommunikationsüberwachung - Google Patents

Verfahren und system zur kommunikationsüberwachung

Info

Publication number
ATE504145T1
ATE504145T1 AT03792510T AT03792510T ATE504145T1 AT E504145 T1 ATE504145 T1 AT E504145T1 AT 03792510 T AT03792510 T AT 03792510T AT 03792510 T AT03792510 T AT 03792510T AT E504145 T1 ATE504145 T1 AT E504145T1
Authority
AT
Austria
Prior art keywords
traffic
communications monitoring
monitoring
communications
decrypted
Prior art date
Application number
AT03792510T
Other languages
English (en)
Inventor
Christopher Blair
Original Assignee
Eyretel Plc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=9942733&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=ATE504145(T1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Eyretel Plc filed Critical Eyretel Plc
Application granted granted Critical
Publication of ATE504145T1 publication Critical patent/ATE504145T1/de

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/04Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
    • H04L63/0428Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F2221/00Indexing scheme relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F2221/21Indexing scheme relating to G06F21/00 and subgroups addressing additional information or applications relating to security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F2221/2101Auditing as a secondary aspect

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Hardware Design (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Small-Scale Networks (AREA)
AT03792510T 2002-08-21 2003-08-21 Verfahren und system zur kommunikationsüberwachung ATE504145T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GBGB0219493.4A GB0219493D0 (en) 2002-08-21 2002-08-21 Method and system for communications monitoring
PCT/GB2003/003668 WO2004019585A1 (en) 2002-08-21 2003-08-21 Method and system for communications monitoring

Publications (1)

Publication Number Publication Date
ATE504145T1 true ATE504145T1 (de) 2011-04-15

Family

ID=9942733

Family Applications (1)

Application Number Title Priority Date Filing Date
AT03792510T ATE504145T1 (de) 2002-08-21 2003-08-21 Verfahren und system zur kommunikationsüberwachung

Country Status (7)

Country Link
US (1) US7925889B2 (de)
EP (1) EP1530865B1 (de)
AT (1) ATE504145T1 (de)
AU (1) AU2003259339A1 (de)
DE (1) DE60336564D1 (de)
GB (1) GB0219493D0 (de)
WO (1) WO2004019585A1 (de)

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Also Published As

Publication number Publication date
WO2004019585A1 (en) 2004-03-04
DE60336564D1 (de) 2011-05-12
EP1530865B1 (de) 2011-03-30
EP1530865A1 (de) 2005-05-18
US20060123106A1 (en) 2006-06-08
GB0219493D0 (en) 2002-10-02
US7925889B2 (en) 2011-04-12
AU2003259339A1 (en) 2004-03-11

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