ATE367709T1 - Anrufumleitung in einem automatischen anrufverteiler - Google Patents
Anrufumleitung in einem automatischen anrufverteilerInfo
- Publication number
- ATE367709T1 ATE367709T1 AT98118749T AT98118749T ATE367709T1 AT E367709 T1 ATE367709 T1 AT E367709T1 AT 98118749 T AT98118749 T AT 98118749T AT 98118749 T AT98118749 T AT 98118749T AT E367709 T1 ATE367709 T1 AT E367709T1
- Authority
- AT
- Austria
- Prior art keywords
- call
- distributor
- automatic
- transferring
- channel
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
- Exchange Systems With Centralized Control (AREA)
- Mobile Radio Communication Systems (AREA)
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US08/956,832 US6259770B1 (en) | 1997-10-23 | 1997-10-23 | DPNSS VRU with single channel transfer |
Publications (1)
Publication Number | Publication Date |
---|---|
ATE367709T1 true ATE367709T1 (de) | 2007-08-15 |
Family
ID=25498748
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AT98118749T ATE367709T1 (de) | 1997-10-23 | 1998-10-05 | Anrufumleitung in einem automatischen anrufverteiler |
Country Status (6)
Country | Link |
---|---|
US (1) | US6259770B1 (de) |
EP (1) | EP0912033B1 (de) |
AT (1) | ATE367709T1 (de) |
AU (1) | AU744352B2 (de) |
CA (1) | CA2245934A1 (de) |
DE (1) | DE69838087D1 (de) |
Families Citing this family (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6327354B1 (en) * | 1999-08-17 | 2001-12-04 | Ameritech Corporation | Methods, systems, and articles for providing a family telecommunication service |
US7653190B1 (en) * | 2000-08-31 | 2010-01-26 | At&T Knowledge Ventures, L.P. | Methods, system and article for providing a family telecommunication service using an originating dual-tone multi-frequency trigger |
US8670972B1 (en) | 2007-06-07 | 2014-03-11 | West Corporation | Method and apparatus for voice recognition unit simulation |
US8233951B2 (en) | 2010-01-25 | 2012-07-31 | Research In Motion Limited | Error correction for DTMF corruption on uplink |
CN105072297B (zh) * | 2015-08-27 | 2018-02-06 | 携程计算机技术(上海)有限公司 | 呼叫中心的语音智能转接系统 |
Family Cites Families (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US544774A (en) * | 1895-08-20 | Automatic safety trolley | ||
US5020095A (en) * | 1988-11-16 | 1991-05-28 | Dytel Corporation | Interactive call distribution processor |
US5046088A (en) * | 1989-10-31 | 1991-09-03 | Dialogic Corporation | Converter for in-band routing and/or origination information |
US5185782A (en) * | 1991-02-08 | 1993-02-09 | A&T Bell Laboratories | ACD arrangement for automatically returning a call at a time specified by the original caller |
US5444774A (en) * | 1992-06-26 | 1995-08-22 | At&T Corp. | Interactive queuing sytem for call centers |
US5526416A (en) * | 1992-11-16 | 1996-06-11 | Dezonno; Anthony J. | Automatic call distribution system with an ISDN compatible call connection system and method |
US5432845A (en) * | 1992-12-21 | 1995-07-11 | At&T Corp. | Post answer telephone call redirection or rerouting |
US5740240A (en) * | 1995-04-10 | 1998-04-14 | Edify Corporation | Computer telephony integration system and method |
-
1997
- 1997-10-23 US US08/956,832 patent/US6259770B1/en not_active Expired - Lifetime
-
1998
- 1998-08-26 CA CA002245934A patent/CA2245934A1/en not_active Abandoned
- 1998-09-09 AU AU83205/98A patent/AU744352B2/en not_active Ceased
- 1998-10-05 AT AT98118749T patent/ATE367709T1/de not_active IP Right Cessation
- 1998-10-05 EP EP98118749A patent/EP0912033B1/de not_active Expired - Lifetime
- 1998-10-05 DE DE69838087T patent/DE69838087D1/de not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
AU744352B2 (en) | 2002-02-21 |
US6259770B1 (en) | 2001-07-10 |
EP0912033A3 (de) | 2003-07-23 |
CA2245934A1 (en) | 1999-04-23 |
DE69838087D1 (de) | 2007-08-30 |
AU8320598A (en) | 1999-05-13 |
EP0912033A2 (de) | 1999-04-28 |
EP0912033B1 (de) | 2007-07-18 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
FI964714A (fi) | Menetelmä hätäpuhelun varmistamiseksi langattomassa tilaajaverkkoympäristössä | |
AU1841595A (en) | Method and system for routing phone calls based on voice and data transport capability | |
ID16050A (id) | Metoda untuk memilih pelayanan informasi dari menu pada transceiver panggilan selektif | |
EE9800384A (et) | Intelligentne dokkjaam lühisõnumiteenuse jaoks | |
AU5699698A (en) | A method and apparatus for routing calls based on call success history | |
DK0692199T3 (da) | Kölestyring til en kölecontainer med et startsystem for en atmosfærestyring | |
ATE306173T1 (de) | System und verfahren zum anruftransport in einem telekomminikationsnetzwerk | |
NO976102D0 (no) | Fremgangsmåte for lokalisering av anropt abonnent | |
FI971844A (fi) | Järjestelmä ja menetelmä puhelun välittämiseksi sekä matkaviestin | |
FI960211A (fi) | Digitaalinen matkaviestinjärjestelmä ja menetelmä päättyvän puhelun käsittelemiseksi | |
AU2222997A (en) | Alternative routing system for mobile telephone calls | |
DE60035940D1 (de) | System zur Identifizierung der gewählten Nachricht in einer Mobilstation | |
CA2097351A1 (en) | Architecture for a Wireless Telecommunication System | |
ID26613A (id) | Sistem penempatan untuk jaringan telepon digital | |
FI971682A0 (fi) | Menetelmä hätäpuhelun muodostamiseksi langattomassa tilaajaverkossa | |
DE69838087D1 (de) | Anrufumleitung in einem automatischen Anrufverteiler | |
DE69530882D1 (de) | Automatischer Anrufverteiler mit Fernsprechanrufwartesystem | |
FI962128A (fi) | Menetelmä tilaajan identiteetin siirtämiseksi matkaviestinjärjestelmässä | |
FI103465B1 (fi) | Menetelmä tunnistamattoman tilaajan hätäpuhelun muodostamiseksi langattomassa tilaajaverkossa | |
DK0913065T3 (da) | Fremgangsmåde til ekspedition af telefonopkald | |
ATE300149T1 (de) | Callback-verfahren | |
ITRE970070A0 (it) | Stazione automatica di servizio per telefonia cellulare | |
GB9700986D0 (en) | Method for transferring speech message from automatic telephone answering machine | |
FI964257A0 (fi) | Menetelmä ja järjestelmä etätyöaseman ja automaattMenetelmä ja järjestelmä etätyöaseman ja automaattisen kutsunjakojärjestelmän välisen tietoliikenneyisen kutsunjakojärjestelmän välisen tietoliikenneyhteyden sovittamiseksi hteyden sovittamiseksi | |
ATE378775T1 (de) | Acd multimedia gebrauchersverbindungsweglenkung mit verzögerungsansagen |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
RER | Ceased as to paragraph 5 lit. 3 law introducing patent treaties |