ATA82002A - Vermittlungssystem - Google Patents

Vermittlungssystem

Info

Publication number
ATA82002A
ATA82002A AT0000802A AT82002A ATA82002A AT A82002 A ATA82002 A AT A82002A AT 0000802 A AT0000802 A AT 0000802A AT 82002 A AT82002 A AT 82002A AT A82002 A ATA82002 A AT A82002A
Authority
AT
Austria
Prior art keywords
switching system
switching
Prior art date
Application number
AT0000802A
Other languages
English (en)
Other versions
AT414068B (de
Inventor
Manfred Pignitter
Ernst Flege
Original Assignee
Ericsson Austria Gmbh
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ericsson Austria Gmbh filed Critical Ericsson Austria Gmbh
Priority to AT0000802A priority Critical patent/AT414068B/de
Priority to GB0414943A priority patent/GB2398962B/en
Priority to PCT/AT2002/000358 priority patent/WO2003061255A1/de
Priority to AU2002361372A priority patent/AU2002361372A1/en
Priority to US10/500,637 priority patent/US7095839B2/en
Priority to DE10297551T priority patent/DE10297551D2/de
Publication of ATA82002A publication Critical patent/ATA82002A/de
Application granted granted Critical
Publication of AT414068B publication Critical patent/AT414068B/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
  • Telephonic Communication Services (AREA)
  • Use Of Switch Circuits For Exchanges And Methods Of Control Of Multiplex Exchanges (AREA)
AT0000802A 2002-01-02 2002-01-02 Vermittlungssystem AT414068B (de)

Priority Applications (6)

Application Number Priority Date Filing Date Title
AT0000802A AT414068B (de) 2002-01-02 2002-01-02 Vermittlungssystem
GB0414943A GB2398962B (en) 2002-01-02 2002-12-19 Switching system with separate control connection to remote branch exchanges
PCT/AT2002/000358 WO2003061255A1 (de) 2002-01-02 2002-12-19 Vermittlungssystem mit separater steuerverbindung zu abgesetzten nebenstellanlagen
AU2002361372A AU2002361372A1 (en) 2002-01-02 2002-12-19 Switching system with separate control connection to remote branch exchanges
US10/500,637 US7095839B2 (en) 2002-01-02 2002-12-19 Switching system with separate control connection to remote branch exchanges
DE10297551T DE10297551D2 (de) 2002-01-02 2002-12-19 Vermittlungssystem mit separater Steuerverbindung zu abgesetzten Nebenstellanlagen

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
AT0000802A AT414068B (de) 2002-01-02 2002-01-02 Vermittlungssystem

Publications (2)

Publication Number Publication Date
ATA82002A true ATA82002A (de) 2005-11-15
AT414068B AT414068B (de) 2006-08-15

Family

ID=3500488

Family Applications (1)

Application Number Title Priority Date Filing Date
AT0000802A AT414068B (de) 2002-01-02 2002-01-02 Vermittlungssystem

Country Status (6)

Country Link
US (1) US7095839B2 (de)
AT (1) AT414068B (de)
AU (1) AU2002361372A1 (de)
DE (1) DE10297551D2 (de)
GB (1) GB2398962B (de)
WO (1) WO2003061255A1 (de)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE102004012503B4 (de) * 2004-03-15 2006-04-06 Cycos Ag Kommunikationsserver und Verfahren zur Steuerung und Überwachung von Endgeräten, und Kombination aus einem Kommunikationsserver, einer Mehrzahl von Kommunikationsknoten und Endgeräten
ITMI20071859A1 (it) * 2007-09-27 2009-03-28 Phonetica S R L Metodo e apparato per il decentramento di postazioni d'operatore di centralini telefonici attraverso reti di tipo ip.

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5937051A (en) 1993-07-08 1999-08-10 Teknekron Infoswitch Corporation Method and system for transferring calls and call-related data between a plurality of call centers
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US6021428A (en) * 1997-09-15 2000-02-01 Genesys Telecommunications Laboratories, Inc. Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center
US5915012A (en) * 1997-01-14 1999-06-22 Genesys, Telecommunications Laboratories, Inc. System and method for operating a plurality of call centers
US5825870A (en) * 1996-04-05 1998-10-20 Genesys Telecommunications Laboratories Methods and apparatus for implementing a network call center
US6130933A (en) * 1996-02-02 2000-10-10 Genesys Telecommunications Laboratories, Inc. Apparatus and methods for coordinating telephone and data communications
US5778060A (en) * 1996-04-19 1998-07-07 At&T Corp Work at home ACD agent network with cooperative control
US5946387A (en) * 1997-02-10 1999-08-31 Genesys Telecommunications Laboratories, Inc, Agent-level network call routing
FI980382A (fi) * 1998-02-19 1999-08-20 Nokia Networks Oy Tietoliikennejärjestelmä ja menetelmä ISDN-vaihdeliittymän järjestämis eksi
US6442256B1 (en) * 1999-02-02 2002-08-27 Lucent Technologies Inc. System and method for establishing a call path through a private network
DE50010458D1 (de) * 1999-03-31 2005-07-07 Siemens Ag Verfahren zum übertragen von daten an mitglieder eines operatorservices

Also Published As

Publication number Publication date
DE10297551D2 (de) 2004-12-02
GB2398962B (en) 2005-03-30
GB0414943D0 (en) 2004-08-04
AT414068B (de) 2006-08-15
US7095839B2 (en) 2006-08-22
GB2398962A (en) 2004-09-01
WO2003061255A1 (de) 2003-07-24
AU2002361372A1 (en) 2003-07-30
US20050041791A1 (en) 2005-02-24

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Legal Events

Date Code Title Description
MM01 Lapse because of not paying annual fees

Effective date: 20151115