CN107053208B - A kind of method of active dialog interaction robot system and the system active interlocution - Google Patents
A kind of method of active dialog interaction robot system and the system active interlocution Download PDFInfo
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- CN107053208B CN107053208B CN201710375483.7A CN201710375483A CN107053208B CN 107053208 B CN107053208 B CN 107053208B CN 201710375483 A CN201710375483 A CN 201710375483A CN 107053208 B CN107053208 B CN 107053208B
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
- B25J13/003—Controls for manipulators by means of an audio-responsive input
Abstract
The present invention relates to a kind of active dialog interaction robot system and realize the dialogue robot actively method with user session, the system comprises：Talk about art management module, problem generation module, answer acquisition module, answer correction verification module and command execution module；Art management module is talked about, talks with the problem of robot is all and management active interlocution art state in the process in the process for managing active interlocution；Problem generation module sends problem according to art state in words art management module to client；Command execution module after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.The use of dialogue robot saves substantial amounts of human cost.In addition, dialogue robot is exchanged using country variant language either using different dialects or using star's voice with user so that the interactivity of whole process is very strong, and client is also easy to receive and coordinates this interaction.
Description
Technical field
The present invention relates to human-computer interaction technique field more particularly to a kind of active dialog interaction robot system and realizations
Talk with method of the robot actively with user session.
Background technology
Talk with robot, also known as chat robots or question answering system, be to refer to allow between people and machine, using certainly
The mode of right language carries out the software systems of communication exchange.With the progress using deep learning as the artificial intelligence technology of representative,
Talk with robot system, welcome the development upsurge of a new round.At present, dialogue robot, which has been able to understand to a certain extent, comes
True semanteme expressed by natural language problem from user, it might even be possible to reference to the contextual information in dialog procedure, thus
Provide most suitable answer.Just because of this, talks with robot, have begun to play the part of in the work and life of people increasingly heavier
The role wanted, this but also the natural language processing technique of dialogue robot behind is referred to as the jewel on artificial intelligence imperial crown,
The hot spot direction given more sustained attention as scientific research circle, business circles.
Current existing dialogue robot system, in every-day language, knowledge question is had been achieved in task dialogue relatively good
Effect.Every-day language refers to that user and robot carry out greeting, chat, for example, " hello ", " you have boyfriend " is this kind of asks
Topic, such issues that user it is expected robot appropriate, clever, humorous, humorous reply can be carried out as people；Knowledge question is
Refer to user to wish by inquiring that robot obtains the answer of particular problem, such as " how handling identity card ", " stream of merchandise return
Journey " etc., such issues that user it is expected robot can provide accurate explanation and illustration so as to meet user obtain information need
It asks；Task dialogue refers to that user wishes that robot provides specific service, for example, " Pekinese's weather of today ", " help me predetermined
Tomorrow Beijing to Shanghai air ticket " etc., such issues that user it is expected that robot takes on the role of personal assistant.The dialogue of this three classes has
One it is common the characteristics of, be exactly trigger condition rely on user active put question to, robot based on the knowledge base of oneself and support
Service type passive type is answered.
But all there is the scene for needing active service in many service industries, particularly some need to receive into row information
The scene of collection, by taking U.S.'s visa in travel abroad handles service as an example, visa, which handles attendant, to be needed to requry the users
Hundred problems are related to essential information, passport information, occupation and the communication information, travel information, kinsfolk's information of user etc.
The process collected Deng, this information is tediously long for attendant, uninteresting, time-consuming, fallibility.Current passive type dialogue robot
These work can not be competent at by being limited to rely on the trigger mechanism that user actively puts question to, thus these work be required for by manually come
It completes, brings very big human cost to enterprise, constrain the further development of enterprise.This allows for inventing a kind of active friendship
Mutual formula dialogue robot system, possessing the ability of active interlocution becomes very urgent.
The content of the invention
The present invention proposes a kind of active dialog interaction robot system, so that dialogue robot can be according to specific
Scene actively triggers a series of specific words arts, is linked up with user, collects and verifies the answer of user, and performs corresponding industry
Business order.
The present invention proposes a kind of active dialog interaction robot system, the system comprises：Talk about art management module, problem
Generation module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, talks with the problem of robot is all and management in the process actively for managing active interlocution
Art state in dialog procedure；
Problem generation module sends problem according to art state in words art management module to client, and described problem is one
New problem repeats a upper problem；
Answer acquisition module after dialogue robot sends a question to user, waits the response of user and gathers user's
It answers；
Answer correction verification module, dialogue robot system receive the answer of user, the legitimacy that verification user answers；
Command execution module after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.
Further, talking about art management module includes issue management submodule and words art state submodule.
Further, issue management submodule includes：
(1) problem describes, the full copy content of problem, and dialogue robot system can send a question to user；
(2) verification rule, for the verification rule of the answer of a problem, dialogue robot can collect from the user answer
Case simultaneously performs verification；
(3) action command, the description of action command, the verification answer of dialogue robot, can be according to predefineds by rear
Action command is performed.
Further, art state submodule is talked about, records active interlocution state in which, dialogue robot is based on words art state
Determine the trend of words art, when answer verification passes through, after order is finished, the mark of words art state is next problem；
Otherwise, the mark of art state is talked about to repeat a upper problem.
Further, verify in the legitimacy that user answers, verifying the dimension of judgement includes：Whether the file format of answer
For text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, answer correction verification module, if the answer verification of user passes through, into command execution module, answer
After verification passes through, art state if being recorded in more newspeak art management module in art state submodule；If verification not by,
Reenter problem generation module.
Further, business order includes：Data report, and the data of dialogue are reported to the server interface specified；Shape
State reports, and the state reporting of dialogue is given to the server interface specified；The voice received is converted to text by speech recognition；Figure
As identification, the image received is converted into text；Or do not perform any order.
Further, which can be used to ask for visa and either handle identity card or apply for passport,
Either make a reservation for or purchase the air ticket either make a reservation for or buy train ticket either make a reservation for or buy bus ticket or predetermined automobile or
Either personnel checking-up either staff training either consultation on the study abroad or the immigrant's consulting or legal advice of the predetermined hotel of person
Deng.
The present invention also proposes that a kind of realize talks with robot active and the method for user session, and this method includes：
When meeting dialogue condition, the active interlocution mechanism of dialogue robot will be triggered；
Talk with robot and send problem to user；
Active dialog interaction robot system waits the response of user and gathers the answer of user；
Active dialog interaction robot system receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, active dialog interaction robot system performs the corresponding command, and order performs
After, dialogue robot sends next problem to user；If verification if talking with robot by not being repeated to the user hair
Serve a problem；
Active dialog interaction robot system judges whether that all problems have all been sent, if it is, actively
End-of-dialogue；If it is not, then dialogue robot continues to send problem to user, until user is for answer of all the problems school
It tests by the way that and system has been performed both by corresponding service order, then active interlocution terminates.
Further, the dialogue condition is：User accesses the pc websites for deploying dialogue robot；Or user's visiting portion
The mobile site of dialogue robot is affixed one's name to；Or user's concern deploys the wechat public platform of dialogue robot；Or user's opening portion
The wechat small routine of dialogue robot is affixed one's name to；Or user is with the addition of the good friend for the personal WeChat ID for deploying dialogue robot；Or
User is with the addition of the enterprise's QQ number for deploying dialogue robot；Or user is with the addition of the personal QQ number for deploying dialogue robot
Good friend；Or user has paid close attention to the microblogging number for deploying dialogue robot；Or user opens the APP for deploying dialogue robot；
Or attendant is established with user after contacting or other dialogue conditions.
Further, method of the realization dialogue robot actively with user session can be used to ask for visa or handle
Identity card, either applying for passport either to make a reservation for or purchase the air ticket either makes a reservation for or buys train ticket or predetermined or purchase vapour
Ticket either predetermined automobile either predetermined hotel either personnel checking-up either staff training or consultation on the study abroad, Huo Zheyi
People's consulting or legal advice etc..
Further, verify in the legitimation step that user answers, verifying the dimension of judgement includes：The file format of answer
Whether it is text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, performing the corresponding command includes：Data report, and the data of dialogue are reported to the server specified and are connect
Mouthful；The state reporting of dialogue is given the server interface specified by state reporting；The voice received is converted to text by speech recognition
This；Image identifies, the image received is converted to text；Or do not perform any order.
A kind of active dialog interaction robot system proposed by the present invention and realize dialogue robot and user interaction
Method so that art in scene is extracted and matched somebody with somebody in actual dialog procedure by the dialogue active dialogue ability of robot
It puts in dialogue robot system, dialogue robot carries out the acquisition and verification of answer based on words art configuration, it is achieved thereby that section
Save a large amount of artificial purposes.The problem of dialogue robot proposes all prepares meticulously, and purpose is very strong, substantially increases pair
Talk about efficiency.In addition, dialogue robot, for people, untiring, not error-prone, accuracy rate is very high.Also it is exactly to talk with
Robot may be employed country variant language and be exchanged either using different dialects or using star's voice with user so that whole
The interactivity of a process is very strong, and client is also easy to receive and coordinates this interaction.
Description of the drawings
Fig. 1 is the flow diagram of active dialog interaction robot and user session；
Fig. 2 is the structure diagram for talking about art management module.
Specific embodiment
It must be more clearly understood to express the object, technical solutions and advantages of the present invention, below in conjunction with the accompanying drawings to this hair
It is bright to be further introduced.
Active dialog interaction robot system proposed by the present invention, the system include words art management module, problem generation
Module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, talks with the problem of robot is all and management in the process actively for managing active interlocution
Art state in dialog procedure；
Problem generation module send problem according to art state in words art management module to dialogue machine human hair, described to ask
Topic is a new problem or repeats a upper problem；
Answer acquisition module after dialogue robot sends a question to user, waits the response of user and gathers user's
It answers；
Answer correction verification module, dialogue robot receive the answer of user, the legitimacy that verification user answers；
Command execution module after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order.
Art management module is talked about, is the backbone module of active interlocution mechanism, as shown in Fig. 2, being divided into two submodules, first, asking
Topic management submodule, manage active interlocution during robot it is all the problem of；Second is that words art state submodule, management are actively right
Art state during words.
Issue management module includes：
(1) problem describes, the full copy content of problem, and dialogue robot system can send a question to user；
(2) verification rule, for the verification rule of the answer of a problem, dialogue robot can collect from the user answer
Case simultaneously performs verification；
(3) action command, the description of action command, the verification answer of dialogue robot, can be according to predefineds by rear
Action command is performed.
Art state submodule is talked about, records active interlocution state in which, dialogue robot is based on words art state and determines words art
Trend, when answer verification passes through, after order is finished, the mark of words art state is inquires next problem；Otherwise,
The mark of art state is talked about to repeat a upper problem.
Problem generation module, according to art state if being recorded in words art management module in art state submodule, from asking
Next problem is generated in topic management module, next problem may be a new problem, it is also possible to repeat a upper problem.
After problem generation, art state if being recorded in more newspeak art management module in art state submodule.
Answer acquisition module after dialogue robot system sends a question to user, waits the response of user and gathers use
The answer at family.
Answer correction verification module, dialogue robot system receive the answer of user, verify the legitimacy that user answers, judgement
Dimension includes：Whether the file format of answer is text, picture, sound etc.；The content of answer whether include particular text, whether
It is specific enumerated value etc..Such as the problem of for an inquiry visa type, the dimension of judgement could be provided as：Answer needs to wrap
Containing " being on home leave " or " tourism " or " commercial affairs ", then if user answers " visiting friends and relatives ", " I will be on home leave ", " going to be on home leave "
All it is legal, belongs to visa of being on home leave；If user includes " tourism " two word in answering, tourist visa is regarded as, if
User includes " commercial affairs " two word in answering, and belongs to business visa.Such as the problem of for inquiry user's gender, verification rule
It then could be provided as, answer is necessary for " man ", " female ", then " man ", " female " are exactly enumerated value.
If the answer verification of user passes through, into command execution module, after answer verification passes through, more newspeak art management mould
Art state if being recorded in words art state submodule in the block.If verification is not by reentering problem generation module.
Command execution module after dialogue robot passes through for the answer verification of user, can perform business order, business
Order includes：Data report, and the data of dialogue are reported to the server interface specified；State reporting, will be in the state of dialogue
Offer the server interface specified；The voice received is converted to text by speech recognition；Image identifies, the image received is turned
It is changed to text；Or do not perform any order.After the completion of order performs, art state submodule in more newspeak art management module
Art state if middle record.
System judges whether that all problems have all been sent, if be all finished, active interlocution knot
Beam；Otherwise, problem generation module is reentered, dialogue robot continues to send problem to user, until user asks for all
The answer of topic, which verifies, to be passed through, and is talked with machine and performed corresponding service order per capita, then active interlocution terminates.
The dialogue robot system can be used to ask for visa either handle identity card either apply for passport or it is predetermined or
Either predetermined or purchase train ticket of purchasing the air ticket either makes a reservation for or buys bus ticket either predetermined automobile or predetermined hotel,
Either either either consulting or legal advice etc. are either migrated in consultation on the study abroad to personnel checking-up for staff training.
It is proposed by the present invention it is a kind of realize dialogue robot system actively and user session method, the dialogue robot
System is as shown in Figure 1, including moulds such as beginning, the management of words art, problem generation, answer acquisition, answer verification, order execution and end
Block.
Start module, when meeting following arbitrary dialogue condition, the active interlocution mechanism of dialogue robot can be triggered：
User accesses the pc websites for deploying dialogue robot；
(1) user accesses the mobile site for deploying dialogue robot；
(2) user has paid close attention to the wechat public platform for deploying dialogue robot；
(3) user opens the wechat small routine for deploying dialogue robot；
(4) user is with the addition of the good friend for the attendant's WeChat ID (personal number) for deploying dialogue robot；
(5) user is with the addition of the enterprise's QQ number for deploying dialogue robot；
(6) user is with the addition of the good friend for the attendant's QQ number (personal number) for deploying dialogue robot；
(7) user has paid close attention to the microblogging number for deploying dialogue robot；
(8) user opens the APP for deploying dialogue robot；
It (9), can be by including but is not limited to above various channels, directly after attendant contacts with user's foundation
Order robot starts active interlocution；
After the active interlocution mechanism of triggering dialogue robot, dialogue robot sends problem to user；
Dialogue robot waits the response of user and gathers the answer of user；
Dialogue robot receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, dialogue robot performs the corresponding command, after order is finished, talks with machine
People sends next problem to user；If verification if talking with robot by not being repeated to the user and sending a upper problem；
Dialogue robot system judges whether that all problems have all been sent, if it is, active interlocution terminates；Such as
Fruit is no, then talks with robot and continue to send problem to user, until user passes through for answer of all the problems verification, and
Dialogue machine performs corresponding service order per capita, then active interlocution terminates.
Further, verify in the legitimation step that user answers, verifying the dimension of judgement includes：The file format of answer
Whether it is text, picture, sound；Whether whether the content of answer include particular text, be specific enumerated value.
Further, performing the corresponding command includes：Data report, and the data of dialogue are reported to the server specified and are connect
Mouthful；The state reporting of dialogue is given the server interface specified by state reporting；The voice received is converted to text by speech recognition
This；Image identifies, the image received is converted to text；Or do not perform any order.
Realization dialogue robot actively and the method for user session can be used to asking for visa or handle identity card or
Person apply for passport either make a reservation for or purchase the air ticket either make a reservation for buy train ticket either make a reservation for or buy bus ticket or
Predetermined automobile either predetermined hotel either personnel checking-up either staff training either consultation on the study abroad or immigrant consulting or
Person's legal advice etc..
The foregoing is only a preferred embodiment of the present invention, is not intended to limit the invention, for the skill of this field
For art personnel, the embodiment of the present invention can have various modifications and variations.Within the spirit and principles of the invention, made
Any modification, equivalent substitution, improvement and etc. should all be included in the protection scope of the present invention.
Claims (8)
1. a kind of active dialog interaction robot system, it is characterised in that：The system comprises：Talk about art management module, problem
Generation module, answer acquisition module, answer correction verification module and command execution module；
Art management module is talked about, if managing during the problem of all during active interlocution and management active interlocution
Art state；
Problem generation module sends problem according to art state in words art management module to user, and described problem is one new
Problem repeats a upper problem；
Answer acquisition module after dialogue robot sends a question to user, waits the response of user and gathers the answer of user；
Answer correction verification module, dialogue robot receive the answer of user, the legitimacy that verification user answers；
Command execution module after dialogue robot passes through for the answer verification of user, that is, performs corresponding service order；
Talking about art management module includes issue management submodule and words art state submodule；
Issue management submodule includes：
(1) problem describes, the full copy content of problem, and dialogue robot can send a question to user；
(2) verification rule, for the verification rule of the answer of a problem, dialogue robot can collect answer from the user simultaneously
Perform verification；
(3) action command, the description of action command, the verification answer of dialogue robot, can be according to the actions of predefined by rear
Order is performed.
2. dialogue robot system as described in claim 1, it is characterised in that：Art state submodule is talked about, records active interlocution
State in which, dialogue robot determine the trend of words art based on words art state, and when answer verification passes through, order is finished
Afterwards, the mark for talking about art state is next problem；Otherwise, the mark of art state is talked about to repeat a upper problem.
3. dialogue robot system as described in claim 1, it is characterised in that：It verifies in the legitimacy that user answers, verification
The dimension of judgement includes：Whether the file format of answer is text, picture, sound；The content of answer whether include particular text,
Whether it is specific enumerated value.
4. dialogue robot system as described in claim 1, it is characterised in that：Answer correction verification module, if the answer of user
Verification passes through, then into command execution module, after answer verification passes through, art state submodule in more newspeak art management module
Art state if middle record；If verification is not by reentering problem generation module.
5. dialogue robot system as described in claim 1, it is characterised in that：Business order includes：Data report, and will talk with
Data be reported to the server interface specified；The state reporting of dialogue is given the server interface specified by state reporting；Voice
Identification, text is converted to by the voice received；Image identifies, the image received is converted to text；Or do not perform any life
Order.
A kind of 6. purposes of dialogue robot system using any one of claim 1-5, which is characterized in that the dialogue
Robot system can be used to ask for visa either handle identity card either apply for passport either make a reservation for or purchase the air ticket or
Predetermined or purchase train ticket either makes a reservation for or buys bus ticket either predetermined automobile either predetermined hotel or personnel checking-up,
Either either consulting or legal advice are either migrated in consultation on the study abroad for staff training.
7. a kind of dialogue robot system active realized any one of claim 1-5 and the method for user session,
It is characterized in that：This method includes：
When meeting dialogue condition, the active interlocution mechanism of dialogue robot will be triggered, dialogue robot is actively sent to user
Problem；
Dialogue robot waits the response of user and gathers the answer of user；
Dialogue robot receives the answer of user, the legitimacy that verification user answers；
If the answer verification of user passes through, dialogue robot performs the corresponding command, after order is finished, dialogue robot to
User sends next problem；If verification if talking with robot by not being repeated to the user and sending a upper problem；
Dialogue robot system judges whether that all problems have all been sent, if whole issue is all sent, leads
Dynamic end-of-dialogue；If it is not, then dialogue robot continues to send problem to user, until user is equal for answer of all the problems
Verification passes through, and talks with machine and perform corresponding service order per capita, then active interlocution terminates.
8. the method for claim 7, it is characterised in that：The dialogue condition that meets is：User accesses and deploys dialogue
The pc websites of robot；Or user accesses the mobile site for deploying dialogue robot；Or user's concern deploys dialogue machine
The wechat public platform of people；Or user opens the wechat small routine for deploying dialogue robot；Or user is with the addition of and deploys dialogue
The good friend of the personal WeChat ID of robot；Or user is with the addition of the enterprise's QQ number for deploying dialogue robot；Or user is with the addition of
Deploy the good friend of the personal QQ number of dialogue robot；Or user has paid close attention to the microblogging number for deploying dialogue robot；Or user
Open the APP for deploying dialogue robot；Or attendant is established with user after contacting, direct command dialogue robot starts
Active interlocution.
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