WO2019182477A1

WO2019182477A1 - Method for distributing orders

Info

Publication number: WO2019182477A1
Application number: PCT/RU2019/000168
Authority: WO
Inventors: Илья Владимирович РЕДКОКАШИН
Original assignee: Илья Владимирович РЕДКОКАШИН
Priority date: 2018-03-22
Filing date: 2019-03-19
Publication date: 2019-09-26
Also published as: RU2018110169A3; RU2018110169A

Abstract

The invention relates to an automated method for distributing user orders between sales outlets taking into account nutrients contained in various foodstuffs. The technical result is an increase in the accuracy of distributing user orders by taking into account the energy value and composition of nutrients contained in various food products. The method consists in: automatically distributing user orders, which are sent with the aid of mobile telephones, between sales outlets by a server, taking into account information regarding the energy value and nutrients which a user would prefer to consume.

Description

ORDER DISTRIBUTION METHOD

FIELD OF TECHNOLOGY

The invention relates to the field of distribution of orders, in particular to the distribution of orders between outlets. More specifically, the invention relates to automated methods for distributing food orders between retail outlets, taking into account the calorie content and nutrient composition.

BACKGROUND OF THE INVENTION

Currently, the known method of distribution of orders described in patent RU 2642371 Cl. It describes a method for distributing orders between retail outlets, in which orders are distributed based on information about the movement of users or information about the user's arrival time at a particular outlet. The method is very convenient, but does not take into account the calorie content and other factors necessary for people who care about healthy eating. The task set by the developer of a new method for distributing orders is to develop a method that, in comparison with known analogues, would provide increased accuracy in the distribution of orders.

The technical result of the proposed method for the distribution of orders is to increase the accuracy of the distribution of orders.

SUMMARY OF THE INVENTION

The essence of the invention, the method of distributing orders is that first, based on the orders and information received from users, orders are distributed automatically, taking into account the information received, using the server between the points of sale selected by users, or between points of sale that will be in time for users to arrive prepare orders, or will make most of the preparations of the above orders, for this, they also take into account the location of outlets that are able to fulfill orders and the time for preparing orders, moreover, outlets receive distributed orders using a computer, and the information received from the user is information about the choice of outlets points and time of arrival at them, or information predicting the movement of users received using mobile phones of users receiving information from vigators, which can be separate devices or applications built into the phones, or information received from users about their further movement, characterized in that when distributing orders, they also receive information about the characteristics of food from users and take this information into account when distributing orders. Also, when distributing orders, take into account the characteristics and type of food, such as: the composition of nutrients, the amount of proteins, fats, carbohydrates, calories, vitamins, minerals, amino acids, glycemic index, design, smell, shelf life, quick or home, belonging to national cuisines , the method of preparation, whether it refers to powder or molecular, whether it is a delicacy, whether it refers to local special dishes, and form on the basis of this information order options suitable for user-defined criteria. In addition, take into account the characteristics of the institution, such as: the availability of free tables and their reservation, the availability of food, raw materials, supplies, kitchen utensils, a toilet, the brightness and type of lighting, the mode of the institution, privacy, congestion, music, rating of the institution, user reviews about the institution, Wi-Fi availability, layout, design and style, amenities, service, menu, employee vacations, the institution’s uniqueness and menu, room temperature, indoor or outdoor areas, sanitary standards, prices , discounts, new or old establishment, use of new technologies by the institution, availability playroom for children, food for children, food and facilities for pets. Also, when distributing orders, factors taking into account the distribution of orders by the user are taken into account, such as: increased calorie consumption due to heavy physical exertion, limited funds on a bank card, mood, state of health eliminating harmful products, desires, preferences, lifestyle, availability friends at outlets at the time of order, vegetarianism. Additionally, factors affecting the distribution of orders by the system can be taken into account, such as: errors, automatic distribution, or the user manually selects the status of the user profile, the use of various protocols and communication methods, the use of order templates created by users with specific names or calorie content and nutrients, advertising , examples of celebrity orders, measuring the needs of users using biosensors, payment methods, payment on credit, interaction with applications eniyami. When distributing orders, force majeure circumstances, such as traffic jams, weather conditions, family circumstances, interruptions in utilities and suppliers, are also taken into account. After users are already preparing an order and it turns out that they cannot visit the outlet, users can pay extra so that their order is delivered to the address indicated by them. When distributing orders, service factors are taken into account, such as rudeness or hostility to the people of the waiters, the use of waiters robots, errors in the execution of orders, the untidy appearance of staff, and the use of official position by staff. They also take into account the methods of moving the user to a point of sale, such as: using a car, on foot, using a taxi, metro, plane, helicopter, railway transport, bicycle, motorcycle, hoverboard. The information received from users can be information about their movement for a specific period of time indicating specific places of stops and time of arrival at them, to distribute orders between retail outlets and provide users with a meal schedule, retail outlets in which users will expect calories and other nutrients to be detailed, while order distribution is carried out for further food delivery to users' stopping places. To order exclusive goods, users are given the opportunity to contact the sellers of these goods, including through video calling. After the distribution of orders, users are given the opportunity to contact the waiter using the mobile application, carry out additional orders through the application, leave tips by the application, call the waiter, and you can call the waiter by saying a passphrase in the background on the mobile device, which is active as long as users are located on the territory of the outlet in which they made the order. To improve the service after the distribution of orders, the waiters of the outlets transmit information about the names of the names and patronymics of the users who made the orders, and organize the possibility of feedback from users.

EXAMPLE OF SPECIFIC APPLICATION OF THE INVENTION

The inventive method of distribution of orders is as follows. To implement the claimed method create a software application, for example for mobile phones. As soon as the user wants to eat, but there will be no time to wait until, for example, a hot dog is prepared at a point of sale and a glass of apple juice is poured. The aforementioned user, using the aforementioned application, played on one of personal devices or public devices, such as a computer, cell phone, etc., as well as the Internet, creates and sends requests for fulfillment of orders by choosing in the product catalog those goods that he interesting at the moment, based on an example, this is a hot dog and apple juice. Next user makes payment for the order in a way convenient for him, for example, using a mobile bank. The user can choose the points of sale that will fulfill the order and indicate the time of his arrival at the point of sale, if he plans, for example, to drive past the point of sale, or choose home delivery, the points of sale can also be selected automatically by the application. If the outlets are automatically selected, then for the distribution of the order they analyze whether the user will move in the near future, for example in the next 30 minutes, or he will stay at home. If the user plans to move by car, the mobile phone receives information from the navigator, which can be a separate device or an application built into the phone, and transfers it to the server. Based on the user's route, the speed of the car, the availability of goods and the load of retail outlets with orders, the server automatically distributes orders between the outlets and informs the user about the outlets executing the order, as well as the time it takes to prepare the order. For example, a hot dog can be ordered in one stall near the road, and apple juice in another. Moreover, orders can also be transferred to vending machines located next to the carriageway, which automatically prepare the order. When the user approaches the outlet, he can click on a special button in the application so that he would immediately be given his order. In the case of a vending machine, his order can be put forward to the carriageway on a special stand so that the user can get his order without leaving the car. It is possible to work out a mechanism that allows users to issue an order even if the user did not stop at the car, and just passing the outlet received his order. For example, using a stick with a magnet at the end and applying a thin metal plate to the packaging of the order. An order can be created by the user and by a telephone call to the operator. In this case, the operator can clarify the details of the order and decide for himself which outlet to transfer the order for each individual product.

When distributing orders, they also receive information about the characteristics of food from users and take this information into account when distributing orders. The user can set templates 1 time indicating the calorie content that he wants to consume during the day or at one meal, and in the future the system will take this information into account and select the menu according to the specified criteria at various points of sale. Also, the menu can be selected taking into account any food characteristics specified by the user.

When ordering, take into account the characteristics and type of food, such as: the composition of nutrients, the amount of proteins, fats, carbohydrates, calories, vitamins, minerals, amino acids, glycemic index, design, smell, shelf life, fast or home, belonging to national cuisines, way preparations, whether it refers to powder or molecular, whether it is a delicacy, whether it relates to local special dishes, etc., and form on the basis of this information order options suitable for user-defined criteria.

Take into account the characteristics of the institution, such as: the availability of free tables and their reservation, the availability of food, raw materials, supplies, kitchen utensils, a toilet, the brightness and type of lighting, the mode of the institution, privacy, congestion, music, rating of the institution, user reviews about the institution, the availability of Wi-Fi, layout, design and style, amenities, service, menu, vacation staff, the uniqueness of the institution and its menu, room temperature, indoor or outdoor area, sanitary standards, prices, discounts, new e institution or old, the use of new technologies by the institution, the availability of a playroom for children, food for children, food and conditions for pets, etc.

Factors affecting the distribution of orders by the user are taken into account, such as: increased calorie consumption due to heavy physical exertion, limited funds on a bank card, mood, health status eliminating harmful products, desires, preferences, lifestyle, having friends at retail outlets in moment of order, vegetarianism, etc.

There are factors influencing the distribution of orders by the system, such as: errors, automatic distribution, or the user manually selects the status of the user profile, the use of various protocols and communication methods, the use of order templates created by users with specific names or calories and nutrients, advertising, examples orders of celebrities, measuring the needs of users using biosensors, payment methods, payment on credit, interaction with applications, etc.

Force majeure circumstances, such as traffic jams, weather conditions, family circumstances, interruptions in utilities and suppliers, etc.

Moreover, after users are already preparing an order and it turns out that they can’t visit the outlet, users can pay extra so that their order is delivered to the address indicated by them.

They take into account service factors, such as rudeness or hostility to the people of waiters, the use of robots of waiters, errors in the execution of orders, the untidy appearance of staff, the use of official position by staff, etc. Take into account the methods of moving the user to the outlet, such as: using a car, on foot, using a taxi, metro, plane, helicopter, railway transport, bicycle, motorcycle, hoverboard, etc.

Users can also provide information about where and when they will be during the day, week and any period of time. In this case, orders are distributed for the entire period and provide users with a schedule of meals, information about outlets in which users will expect with details of calories and other nutrients. At the same time, food can be delivered to places where users stop.

To order exclusive goods, users are given the opportunity to contact the sellers of these goods, including through video calling. Such products can be exotic fruits and delicacies that are brought specifically to order.

After the distribution of orders, users are given the opportunity to contact the waiter using the mobile application, carry out additional orders through the application, leave tips by the application, call the waiter, and you can call the waiter by saying a passphrase in the background on the mobile device, which is active as long as users are located on the territory of the outlet in which they made the order. Tracking the user's location on the territory of the outlet can be done using geolocation.

Employees of outlets transmit information about the last names of the users who made the orders, as well as other information relating to the user, such as favorite dishes, statistics of visits to other institutions, etc., and organize the possibility of feedback from users. INDUSTRIAL APPLICABILITY

The inventive method of distribution of orders provide increased accuracy in the distribution of orders.

Claims

CLAIM

1. A method for distributing orders, in which, based on orders and information received from users, orders are distributed automatically, taking into account the information received, using a server between retail outlets selected by users or between retail outlets that will have time to prepare orders by the time users arrive, or will make most of the preparations for the above orders, for this they also take into account the location of outlets that are able to fulfill orders and the time for preparing orders, and the distribution outlets accept these orders using a computer, and the information received from the user is information about the choice of outlets and the time of arrival at them, or information predicting the movement of users received using mobile phones of users receiving information from navigators, which may be separate devices or built-in to phones by applications, or information received from users about their further movement, characterized in that when distributing orders users to receive information about the characteristics of the food and consider this information in the allocation of orders.

2. The method of distributing orders according to claim 1, characterized in that the characteristics and type of food are taken into account when distributing orders, such as: the composition of nutrients, the amount of proteins, fats, carbohydrates, calories, vitamins, minerals, amino acids, glycemic index, decoration, smell, expiration date, quick or home, belonging to national cuisines, method of preparation, whether it is powder or molecular, whether it is a delicacy, whether it refers to local special dishes, and form on the basis of this information order options suitable for user-defined criteria.

3. The method of distributing orders according to claim 1, characterized in that the characteristics of the institution are taken into account when distributing orders, such as: the availability of free tables and their reservation, the availability of food, raw materials, consumables, kitchen utensils, a toilet, brightness and type of lighting, mode work of the institution, privacy, congestion of the outlet, music, rating of the institution, user reviews about the institution, Wi-Fi availability, layout, design and style, amenities, service, menu, employee vacations, the uniqueness of the institution and its menu, those room temperature, indoor or indoor area, sanitary norms, prices, discounts, new or old establishment, use of new technologies by the institution, availability of a playroom for children, food for children, food and conditions for pets.

4. The method of distributing orders according to claim 1, characterized in that when distributing orders, factors affecting the distribution of orders by the user are taken into account, such as: increased calorie consumption due to heavy physical exertion, limited funds on a bank card, mood, health screening harmful products, desires, preferences, lifestyle, having friends at points of sale at the time of ordering, vegetarianism.

5. The method of distributing orders according to claim 1, characterized in that when distributing orders, factors affecting the distribution of orders by the system are taken into account, such as: errors, automatic distribution, or the user manually selects the status of the user profile, the use of various protocols and communication methods, use order templates created users with specific names or calories and nutrients, advertising, examples of celebrity orders, measuring the needs of users using biosensors, payment methods, payment on credit, interaction with applications.

6. The method of distributing orders according to claim 1, characterized in that when distributing orders, force majeure circumstances are taken into account, such as traffic jams, weather conditions, family circumstances, interruptions in utilities and suppliers.

7. The method of distributing orders according to claim 1, characterized in that after users have already prepared the order and it turns out that they cannot visit the outlet, users can pay extra so that their order is delivered to the address indicated by them.

8. The method of distributing orders according to claim 1, characterized in that when distributing orders, service factors are taken into account, such as rudeness or hostility to the people of the waiters, the use of waiters robots, errors in the execution of orders, the untidy appearance of the staff, and the use of official position by the staff.

9. The method of distributing orders according to claim 1, characterized in that when distributing orders, the methods for moving the user to the outlet are taken into account, such as: using a car, walking, using a taxi, metro, plane, helicopter, railway, bicycle, motorcycle, hoverboard.

10. The method of distributing orders according to claim 1, characterized in that the information received from users is information about their movement for a specific period of time, indicating specific stopping places and time of arrival at them, for distributing orders between outlets and providing users with a meal schedule outlets in which will expect users to drill calories and other nutrients.

11. The method of distribution of orders under item 10, characterized in that the distribution of orders is carried out for further food delivery to

320 places of user stops.

12. The method of distribution of orders under item 1, characterized in that for ordering exclusive goods, users are given the opportunity to contact the sellers of these goods, including via video.

325 13. The method of distributing orders according to claim 1, characterized in that users after distributing orders are given the opportunity to contact the waiter using the mobile application, carry out additional orders through the application, leave tips by the application, call the waiter, and you can call the waiter by saying the code a phrase in the background on a mobile device that is active as long as users are on the territory of the outlet in which they made the order.

14. The method of distributing orders according to claim 1, characterized in that, to increase the service after the distribution of orders, waiters 335 outlets transmit information about the names of the names of the users who made the orders, and organize the possibility of feedback from users.