WO2019179050A1

WO2019179050A1 - Call log management method and system, computer device and storage medium

Info

Publication number: WO2019179050A1
Application number: PCT/CN2018/104088
Authority: WO
Inventors: 王文科; 叶昊; 王洪亮
Original assignee: 平安科技（深圳）有限公司
Priority date: 2018-03-18
Filing date: 2018-09-05
Publication date: 2019-09-26
Also published as: CN108595500A; CN108595500B

Abstract

The present application relates to a centralized call log management processing method, an apparatus, a computer device and a storage medium. Said method comprises: integrating call data, and generating a new log table, the call data being the call data from various call recording platforms, the new log table storing a universal valid field applicable to the call data in the various call recording platforms; acquiring, according to the universal valid field in the acquired new log table, a preset call data recovery path, recovering the call data by inserting call data recovery software; and managing and accessing the call data in real time according to the preset call data recovery path and the recovery software. This invention has the beneficial technical effects of: integrating a plurality of call data platforms, enabling centralized management of call logs, allowing querying in a centralized manner; being able to perform classification management on the call data, implementing centralized call management, performing querying in a centralized manner; and accessing a call history in real time, shortening the time taken for call query, improving the query efficiency, and reducing the service cost.

Description

Recording recording control method, system, computer equipment and storage medium

The present application claims priority to Chinese Patent Application No. 201810221800.4, entitled "Recording Record Control Method, System, Computer Equipment and Storage Medium" on March 18, 2018, the entire contents of which are hereby incorporated by reference. Combined in this application.

Technical field

The present application relates to the field of computer communications, and in particular, to a recording and recording management method, system, computer device, and storage medium.

Background technique

The customer service staff shoulders the important functions of providing professional consultation and best service to the customer, and the stable recording system is used to record the communication between the customer and the customer service staff and guarantee its authenticity. The current recording system mainly has a decentralized recording system and a centralized recording system. The decentralized recording system is generally connected in parallel to the user's outgoing line of the switch, and the recording control is performed by monitoring the subscriber line; the centralized recording system is directly connected to the recording board of the switch, and can record the calls of all users connected to the switch. Both of the above-mentioned recording systems can save recordings in control, but they still have the following defects:

1. The amount of recordings that need to be saved between enterprises is large, and the original recording involves multiple data platforms, and it is difficult to manage the recording history. The centralized recording system can only achieve local recording, and can not solve the unified management of the whole network recording;

2. The tape is used to save the recording, and the storage time is short. The query recording record needs to call the corresponding storage path to recover, and the real-time access cannot be performed;

3, using the reading of all recording history to locate the query point, the time-consuming period is long, the labor and material resources are large, and the work efficiency cannot be improved;

4, the recording save time is short, can only support the recent recording query, and the recording access needs to find the corresponding save path in the corresponding recording save database to restore the recording, and the recording recovery period is long.

According to the above situation, there is an urgent need for a recording and recording control method, system, computer equipment and storage medium for integrating multiple recording data platforms, and uniformly managing recording records, which can be inquired centrally.

Summary of the invention

Based on this, it is necessary to use the tape to save the recording when the voice data is controlled, which results in a short recording time, a long time for recording the query, and a method of locating the query point by reading all the recording history, resulting in a series of human and material loss. The problem is to provide a method, device, computer device and storage medium for centrally managing the recording of recordings.

A recording and recording control method includes:

S1: integrating recording data, generating a new recording table, the recording data is derived from recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

S2: Acquire a preset path for restoring the recorded data according to the universal valid field in the obtained new record table, and restore the recorded data by inserting recovery software for restoring the recorded data;

S3: According to the preset path of recovering the recorded data and the recovery software, the recording data is read and controlled in real time.

Based on the same technical concept, the present application also provides a recording and recording management system, including:

The integration unit is configured to integrate the recording data, and generate a new recording table, wherein the recording data is derived from the recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

The recovery unit is configured to obtain a preset path for restoring the recorded data according to the universal valid field in the acquired new record table, and recover the recorded data by inserting recovery software for restoring the recorded data;

The control access unit is configured to read and record the recorded data in real time according to the preset path of restoring the recorded data and the recovery software.

Based on the same technical concept, the present application also provides a computer device including a memory and a processor, wherein the memory stores computer readable instructions, when the computer readable instructions are executed by the processor, causing the processing Perform the following steps:

Based on the same technical concept, the present application also provides a computer readable instruction storage medium having computer readable instructions stored thereon, the computer readable instructions being executed by one or more processors , causing one or more processors to perform the following steps:

The above recording recording control method, system, computer device and storage medium generate a new record table by integrating the recorded data from the respective recording platforms, and the new record table has a universal valid field suitable for recording data of each recording platform. Setting a mapping relationship table in the business system, and using the universal valid field in the new record table to establish a one-to-one with the recorded data stored in the first memory according to the universal valid field in the obtained new record table. Corresponding relationship, to obtain a preset path for restoring the recorded data, and recovering the recorded data by inserting the restored recording data software; selecting a client that needs to perform the recording query, and sending the client to the service system on the client The query request obtains the required recording data according to the preset path of the restored recording data and the recovery software, and feeds back to the client in the manner of recording the media file, thereby real-time accessing the controlled recording data. Compared with the prior art, the beneficial technical effect of the technical solution is that a plurality of recording data platforms are integrated, and the recording and recording records are unified and controlled, and the query can be centralized; the recording data can be classified and managed, the unified control recording is performed, and the centralized inquiry is performed; Historical real-time access, reduce recording query time, improve query efficiency, and save business costs.

DRAWINGS

1 is a flowchart of a method for processing centralized centralized control recording records according to an embodiment of the present application;

2 is a flow chart of generating a new record table in an embodiment of the present application;

3 is a flowchart of restoring recorded data in an embodiment of the present application;

4 is a flow chart of real-time control recording data in an embodiment of the present application;

FIG. 5 is a schematic diagram of a processing system for centralized control of recording recordings according to an embodiment of the present application.

detailed description

In order to make the objects, technical solutions, and advantages of the present application more comprehensible, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

As shown in FIG. 1 , the embodiment of the present application provides a recording and recording management method, and the recording and recording management method may include the following steps:

Step S1: Integrating the recorded data to generate a new record table, the recorded data is derived from the recorded data in each recording platform, and the new record table has a universal valid field suitable for recording data of each recording platform.

This step can integrate the recorded data to generate a new record table. A new record table is generated by integrating the recorded data from the various recording platforms, and the new record table has a universal valid field suitable for recording data of each recording platform.

Step S2: Acquire a path of the preset restored recording data according to the universal valid field in the acquired new record table, and restore the recorded data by inserting recovery software for restoring the recorded data.

Recording data recovery can be achieved in this step. Setting a mapping relationship table in the service system, and using the universal valid field in the new record table to establish a one-to-one correspondence with the recorded data stored in the first memory according to the universal valid field in the obtained new record table The relationship to obtain the preset path for restoring the recorded data, and recovering the recorded data by inserting the restored recording data software;

Step S3: According to the preset path of the restored recording data and the recovery software, the recording data is read and controlled in real time.

This step allows you to control and access the recorded data in real time. Selecting a client that needs to perform a recording query, sending a query request to the service system on the client, obtaining a required recording data according to a preset path of restoring the recorded data and the recovery software, and recording The way of the media file is fed back to the client, so that the control recording data is read in real time.

In this embodiment, by integrating a plurality of recording data platforms, the recording and recording records can be unified and controlled, and the query can be centralized; the recording data can be classified and managed, the unified control recording can be performed, and the query can be centralized; the recording history can be read in real time, and the recording query time can be reduced. Improve query efficiency and save business costs.

2 is a flowchart of generating a new record table in an embodiment of the present application; as shown in FIG. 2, in step S1, a new record table is generated by integrating the recorded data from each recording platform, and the new record table is generated. The table has a universal valid field suitable for recording data of each recording platform; preferably, step S1 may include the following steps:

Step S101: Select a service system that supports recording data storage, set a recording data uploading interface in the service system, and record recording data recorded in each recording platform to the first memory through the recording data uploading interface. save.

In one embodiment, the recording platform includes SqlServer or Oracle;

In one embodiment, the first memory may be any one of a NAS memory, a DAS memory, or a SAN memory;

This step allows you to upload a recording of your recordings. When a large amount of recorded data is stored in the SqlServer or the Oracle, the recorded data can be transferred to the NAS memory, the DAS memory, or the SAN memory for storage by using the recorded data upload interface on the service system.

Step S102: Integrate the recorded data stored in the first memory, and filter out valid fields from the recorded data.

In one embodiment, the valid field includes a recording start time, a recording end time, an incoming call number, a job number, an extension number, a recording serial number, and a storage path.

This step can integrate the recorded data and integrate the valid fields. For the recorded data stored in the first memory, the four valid fields, such as the recording start time, the recording end time, the caller number, and the job number, are filtered according to the required valid fields, and the corresponding four valid fields are selected. Data information.

Step S103: List valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the business system. In the two memories, a universal valid field suitable for recording data of each recording platform is stored in the table.

This step can list the general valid fields and create a new record table. For example, after filtering the corresponding data information according to the four valid fields of recording start time, recording end time, caller number, and job number, a plurality of recording platforms, such as recording data in SqlServer or Oracle, are valid. a field, that is, a general valid field; generating a new record table according to a general valid field and storing it in a second memory of the service system, the second memory being available in NAS memory, DAS memory or SAN memory Any of them.

By integrating the recording data from the recording platforms and generating a new recording table, the various recording data obtained by different methods can be integrated and integrated to provide an effective recording data source for the next unified management.

3 is a flowchart of restoring recorded data in an embodiment of the present application. As shown in FIG. 3, in step S2, a mapping relationship table is set in the service system, according to a universal valid field in the obtained new record table. Using a universal valid field in the new record table to establish a one-to-one correspondence with the recorded data stored in the first memory, to obtain a preset path for restoring the recorded data, and inserting recovery software for restoring the recorded data, The recovery of the recorded data is achieved; preferably, step S2 may comprise the following specific steps:

Step S201: Set a mapping relationship table in the service system, and establish a one-to-one correspondence between the universal valid field in the new record table and the recorded data stored in the first memory by using the mapping relationship table.

This step sets the mapping table. A mapping relationship table is shown in Table 1 below; in a service system, three common valid fields of "recording start time", "recording end time", and "calling number" are provided under the condition item of the mapping relationship table. Set the recording start time to 8:00 am on November 12, 2017. The recording end time is set to 8:10 am on November 12, 2017, and the caller number is 136XXXX4074. According to the mapping table, the set universal can be realized. A one-to-one correspondence between valid fields and corresponding recorded data.

Table 1

Step S202: According to the mapping relationship table, plan a path for acquiring the recorded data stored in the first memory by using a universal valid field in the new record table.

This step can obtain a record of the recorded data. Obtaining a corresponding path according to the one-to-one correspondence between the universal valid field in the new record table and the recorded data stored in the memory in the mapping table, and presetting the obtained path.

Step S203: Store the path of the preset restored recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located.

In one embodiment, the recording storage unit may also be stored in a separate storage device in an asynchronous storage manner, and the storage device includes any one of a NAS memory, a DAS memory, or a SAN memory.

Step S204: Inserting recovery software for restoring the recorded data in the service system, and recovering the recorded data by calling the recovery software according to the preset path of restoring the recorded data.

In one embodiment, the software for restoring recorded data uses symantec, which is Symantec, the world's leading solution provider for information security, providing a wide range of content for businesses, individual users, and services. Network security software and hardware solutions that help individuals and businesses ensure the security, availability and integrity of information. When the recorded data is restored, the recording data can be recovered by the symantec.

The recovery software is inserted to realize the recovery of the recorded data, and the symantec is inserted into the service system according to the preset path of restoring the recorded data, and the recorded data is restored by using symantec.

The above embodiment for recovering the recorded data by using the preset path for restoring the recorded data and using the recovery software for restoring the recorded data can realize the recovery of the recorded data, and prepare for the next time to read the recorded data in real time.

4 is a flowchart of real-time control recording data in an embodiment of the present application. As shown in FIG. 4, in step S3, a client that needs to perform a recording query is sent to the service system on the client. Querying the request, obtaining the required recording data according to the preset path of the restored recording data and the recovery software, and feeding back to the client in the manner of recording the media file, thereby real-time accessing the controlled recording data, preferably, Step S3 may include the following specific steps:

Step S301: Select a client that needs to perform a recording query, and set a sending request interface on the client, and the corresponding service system is provided with a receiving request interface, and sends the sending request interface to the service system through the sending request interface on the client. The request for the recorded data that needs to be retrieved; the client includes other business systems, APP, mobile client, and the like.

Step S302: After receiving the request for retrieving the recorded data, the service system uses the preset path for restoring the recorded data according to the request, and invokes the recovery software to obtain the restored recorded data.

Step S303: According to the restored recording data, the restored recording data is fed back to the client in the manner of recording the media file, so that the controlled recording data is read in real time.

The centralized control recording recording processing method supports the user to access the query file in real time. The user is able to choose when, where, and from which node to begin accessing the recorded data. For example, the user chooses to access the recorded data at -11 pm, starting at ten minutes after the recording starts.

The foregoing embodiment of sending a query request by the client and feeding back the obtained required recording data to the client can implement real-time control of the recorded data, improve query efficiency, and save business cost.

Based on the same technical concept, the embodiment of the present application further provides a recording and recording management system. As shown in FIG. 5, the recording and recording management system includes an integration unit, a recovery unit, and a management and control unit.

The integration unit is configured to integrate the recording data, and generate a new recording table, the recording data is derived from the recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

The control access unit is configured to read and record the recorded data in real time according to the preset path of recovering the recorded data and the recovery software.

In one embodiment, the integration unit comprises:

The uploading module is configured to select a business system that supports recording data storage, and set a recording data uploading interface in the business system, and the recording data recorded in each recording platform is input to the first memory through the recording data uploading interface. Save inside;

The integration module is configured to integrate the recording data stored in the first memory, and filter out valid fields from the recorded data;

Generating a module, configured to list valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the business system In the second memory, a universal valid field suitable for recording data of each recording platform is stored in the table.

In one embodiment, the recovery unit comprises:

Establishing a relationship module, configured to set a mapping relationship table in the service system, and use the mapping relationship table to establish a one-to-one correspondence between the universal valid field in the new record table and the recorded data stored in the first memory Relationship;

Obtaining a module, configured to: according to the mapping relationship table, plan to obtain a path of the recorded data stored in the first memory by using a universal valid field in the new record table;

a storage module, configured to store a path of the preset recovery recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located;

The recovery module is configured to insert recovery software for restoring the recorded data in the service system, and recover the recorded data by calling the recovery software according to the preset path of restoring the recorded data.

In an embodiment, the management access unit comprises:

a sending module, configured to select a client that needs to perform a recording query, and set a sending request interface on the client, where the corresponding service system is provided with a receiving request interface, and the sending request interface is used to send the service to the service The system sends a request for the recorded data that it needs to retrieve;

Calling a module, configured to: after receiving the request for retrieving the recorded data, according to the request, using the preset path for restoring the recorded data, and calling the recovery software to obtain the restored recorded data;

The access module is configured to feed back the recovered recording data to the client in the manner of recording the media file according to the restored recording data, thereby accessing the controlled recording data in real time.

In one embodiment, the first memory comprises any one of a NAS memory, a DAS memory, or a SAN memory; the second memory includes any one of a NAS memory, a DAS memory, or a SAN memory.

Based on the same technical concept, the present application also provides a computer device including a memory and a processor, wherein the memory stores computer readable instructions, when the computer readable instructions are executed by the processor, causing the processing The steps in the recording and recording control method in the above embodiments are performed.

Based on the same technical concept, the present application also provides a storage medium storing computer readable instructions that, when executed by one or more processors, cause one or more processors to execute the various embodiments described above The steps in the recording and recording control method.

A person skilled in the art can understand that all or part of the process of implementing the above embodiment method can be completed by a computer program to instruct related hardware, and the computer program can be stored in a computer readable storage medium. When executed, the flow of an embodiment of the methods as described above may be included. The storage medium may be a non-volatile storage medium such as a magnetic disk, an optical disk, a read-only memory (ROM), or a random access memory (RAM).

The technical features of the above-described embodiments may be arbitrarily combined. For the sake of brevity of description, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction between the combinations of these technical features, All should be considered as the scope of this manual.

The above-mentioned embodiments are merely illustrative of several embodiments of the present application, and the description thereof is more specific and detailed, but is not to be construed as limiting the scope of the claims. It should be noted that a number of variations and modifications may be made by those skilled in the art without departing from the spirit and scope of the present application. Therefore, the scope of the invention should be determined by the appended claims.

Claims

A recording and recording control method includes:

S1: integrating recording data, generating a new recording table, the recording data is derived from recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

S2: Acquire a preset path for restoring the recorded data according to the universal valid field in the obtained new record table, and restore the recorded data by inserting recovery software for restoring the recorded data;

S3: According to the preset path of recovering the recorded data and the recovery software, the recording data is read and controlled in real time.
A recording and recording management method according to claim 1, wherein said step S1 comprises:

S101: Select a service system that supports recording data storage, set a recording data uploading interface in the business system, and record recording data recorded in each recording platform to the first memory through the recording data uploading interface for saving. ;

S102: Integrate the recorded data stored in the first memory, and filter out valid fields from the recorded data;

S103: List valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the second in the business system. In the memory, a universal valid field suitable for recording data of each recording platform is stored in the table.
A recording and recording management method according to claim 2, wherein said step S2 comprises:

S201: Set a mapping relationship table in the service system, and establish, by using the mapping relationship table, a universally valid field in the new record table and a recorded correspondence relationship between the recorded data stored in the first memory;

S202: According to the mapping relationship table, planning, by using a universal valid field in the new record table, obtaining a path of the recorded data stored in the first memory;

S203: storing a path of the preset recovery recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located;

S204: Inserting recovery software for restoring the recorded data in the service system, and recovering the recorded data by calling the recovery software according to the preset path of restoring the recorded data.
The recording and recording management method according to claim 1, wherein the step S3 comprises:

S301: Select a client that needs to perform a recording query, and set a sending request interface on the client, where the corresponding service system is provided with a receiving request interface, and send the message to the service system through a sending request interface on the client. a request for the recorded data to be retrieved;

S302: After receiving the request for retrieving the recorded data, the service system uses the preset path for restoring the recorded data according to the request, and invokes the recovery software to obtain the restored recorded data.

S303: According to the restored recording data, the restored recording data is fed back to the client in the manner of recording the media file, so that the controlled recording data is read in real time.
A recording recording management method according to claim 2, wherein said first memory comprises any one of NAS memory, DAS memory or SAN memory; said second memory comprises NAS memory, DAS memory or SAN memory Any of them.
The recording and recording management method according to claim 1, wherein the recording platform comprises SqlServer or Oracle.
The recording and recording management method according to claim 1, wherein the recovery software selects symantec.
A recording and recording control system comprising:

The integration unit is configured to integrate the recording data, and generate a new recording table, wherein the recording data is derived from the recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

The recovery unit is configured to obtain a preset path for restoring the recorded data according to the universal valid field in the acquired new record table, and recover the recorded data by inserting recovery software for restoring the recorded data;

The control access unit is configured to read and record the recorded data in real time according to the preset path of restoring the recorded data and the recovery software.
The recording and recording management method according to claim 8, wherein the integration unit comprises:

The uploading module is configured to select a business system that supports recording data storage, and set a recording data uploading interface in the business system, and the recording data recorded in each recording platform is input to the first memory through the recording data uploading interface. Save inside;

The integration module is configured to integrate the recording data stored in the first memory, and filter out valid fields from the recorded data;

Generating a module, configured to list valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the business system In the second memory, a universal valid field suitable for recording data of each recording platform is stored in the table.
The recording and recording management method according to claim 9, wherein the recovery unit comprises:

Establishing a relationship module, configured to set a mapping relationship table in the service system, and use the mapping relationship table to establish a one-to-one correspondence between the universal valid field in the new record table and the recorded data stored in the first memory Relationship;

Obtaining a module, configured to: according to the mapping relationship table, plan to obtain a path of the recorded data stored in the first memory by using a universal valid field in the new record table;

a storage module, configured to store a path of the preset recovery recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located;

The recovery module is configured to insert recovery software for restoring the recorded data in the service system, and recover the recorded data by calling the recovery software according to the preset path of restoring the recorded data.
The recording and recording management method according to claim 8, wherein the management access unit comprises:

a sending module, configured to select a client that needs to perform a recording query, and set a sending request interface on the client, where the corresponding service system is provided with a receiving request interface, and the sending request interface is used to send the service to the service The system sends a request for the recorded data that it needs to retrieve;

Calling a module, configured to: after receiving the request for retrieving the recorded data, according to the request, using the preset path for restoring the recorded data, and calling the recovery software to obtain the restored recorded data;

The access module is configured to feed back the recovered recording data to the client in the manner of recording the media file according to the restored recording data, thereby accessing the controlled recording data in real time.
A recording recording management method according to claim 9, wherein said first memory comprises any one of a NAS memory, a DAS memory or a SAN memory; and said second memory comprises a NAS memory, a DAS memory or a SAN memory. Any of them.
A computer device comprising a memory and a processor, the memory storing computer readable instructions, the computer readable instructions being executed by the processor such that the processor performs the following steps:

S1: integrating recording data, generating a new recording table, the recording data is derived from recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

S2: Acquire a preset path for restoring the recorded data according to the universal valid field in the obtained new record table, and restore the recorded data by inserting recovery software for restoring the recorded data;

S3: According to the preset path of recovering the recorded data and the recovery software, the recording data is read and controlled in real time.
The computer device according to claim 13, wherein said step S1 causes said processor to perform the following steps:

S101: Select a service system that supports recording data storage, set a recording data uploading interface in the business system, and record recording data recorded in each recording platform to the first memory through the recording data uploading interface for saving. ;

S102: Integrate the recorded data stored in the first memory, and filter out valid fields from the recorded data;

S103: List valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the second in the business system. In the memory, a universal valid field suitable for recording data of each recording platform is stored in the table.
The computer apparatus according to claim 13, wherein said step S2 causes said processor to perform the following steps:

S201: Set a mapping relationship table in the service system, and establish, by using the mapping relationship table, a universally valid field in the new record table and a recorded correspondence relationship between the recorded data stored in the first memory;

S202: According to the mapping relationship table, planning, by using a universal valid field in the new record table, obtaining a path of the recorded data stored in the first memory;

S203: storing a path of the preset recovery recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located;

S204: Inserting recovery software for restoring the recorded data in the service system, and recovering the recorded data by calling the recovery software according to the preset path of restoring the recorded data.
The computer device according to claim 13, wherein said step S3 causes said processor to perform the following steps:

S301: Select a client that needs to perform a recording query, and set a sending request interface on the client, where the corresponding service system is provided with a receiving request interface, and send the message to the service system through a sending request interface on the client. a request for the recorded data to be retrieved;

S302: After receiving the request for retrieving the recorded data, the service system uses the preset path for restoring the recorded data according to the request, and invokes the recovery software to obtain the restored recorded data.

S303: According to the restored recording data, the restored recording data is fed back to the client in the manner of recording the media file, so that the controlled recording data is read in real time.
A computer readable storage medium, wherein the computer readable instruction storage medium stores computer readable instructions that, when executed by the processor, cause the processor to perform the following steps:

S1: integrating recording data, generating a new recording table, the recording data is derived from recording data in each recording platform, and the new recording table has a universal valid field suitable for recording data of each recording platform;

S2: Acquire a preset path for restoring the recorded data according to the universal valid field in the obtained new record table, and restore the recorded data by inserting recovery software for restoring the recorded data;

S3: The recording data is read and controlled in real time according to the preset path of restoring the recorded data and the recovery software.
The computer readable storage medium according to claim 17, wherein said step S1 causes said processor to perform the following steps:

S101: Select a service system that supports recording data storage, set a recording data uploading interface in the business system, and record recording data recorded in each recording platform to the first memory through the recording data uploading interface for saving. ;

S102: Integrate the recorded data stored in the first memory, and filter out valid fields from the recorded data;

S103: List valid fields common to the recorded data in each recording platform according to the obtained valid fields, and generate a new record table in the business system, where the new record table is stored in the second in the business system. In the memory, a universal valid field suitable for recording data of each recording platform is stored in the table.
A computer readable storage medium according to claim 17, wherein said step S2 causes said processor to perform the following steps:

S201: Set a mapping relationship table in the service system, and establish, by using the mapping relationship table, a universally valid field in the new record table and a recorded correspondence relationship between the recorded data stored in the first memory;

S202: According to the mapping relationship table, planning, by using a universal valid field in the new record table, obtaining a path of the recorded data stored in the first memory;

S203: storing a path of the preset recovery recording data to the path storage unit, where the path storage unit is another data table for storing the path in the second memory where the new record table is located;

S204: Inserting recovery software for restoring the recorded data in the service system, and recovering the recorded data by calling the recovery software according to the preset path of restoring the recorded data.
A computer readable storage medium according to claim 17, wherein said step S3 causes said processor to perform the following steps:

S301: Select a client that needs to perform a recording query, and set a sending request interface on the client, where the corresponding service system is provided with a receiving request interface, and send the message to the service system through a sending request interface on the client. a request for the recorded data to be retrieved;

S302: After receiving the request for retrieving the recorded data, the service system uses the preset path for restoring the recorded data according to the request, and invokes the recovery software to obtain the restored recorded data.

S303: According to the restored recording data, the restored recording data is fed back to the client in the manner of recording the media file, so that the controlled recording data is read in real time.