CN108595500A - Sound recordings management-control method, system, computer equipment and storage medium - Google Patents

Sound recordings management-control method, system, computer equipment and storage medium Download PDF

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Publication number
CN108595500A
CN108595500A CN201810221800.4A CN201810221800A CN108595500A CN 108595500 A CN108595500 A CN 108595500A CN 201810221800 A CN201810221800 A CN 201810221800A CN 108595500 A CN108595500 A CN 108595500A
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recording data
recording
management
recovery
new record
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CN108595500B (en
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王文科
叶昊
王洪亮
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Ping An Technology Shenzhen Co Ltd
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Ping An Technology Shenzhen Co Ltd
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Abstract

The present invention relates to sound recordings management-control method, device, computer equipment and storage medium, the method includes:Recording data is integrated, new record table is generated;Recording data of the recording data in each recording platform;The new record Biao Biaonei has the general effective field suitable for each recording platform recording data;According to the general effective field in the new record table of acquisition, the preset path for restoring recording data is obtained, restores the software of recording data by insertion, realizes the recovery of recording data;Recording data is had access to according to the preset path for restoring recording data and the recovery software, real-time management and control.Advantageous effects:Multiple recording data platforms are integrated, unified management and control sound recordings can Integrated query;Classification Management can be carried out to recording data, carry out unified management and control recording, Integrated query;Recording history is had access in real time, reduces recording query time, improves search efficiency, save operating cost.

Description

Sound recordings management-control method, system, computer equipment and storage medium
Technical field
The present invention relates to computer communication field, more particularly to sound recordings management-control method, system, computer equipment and Storage medium.
Background technology
Contact staff bears the important function that professional consultation and optimal service are provided for client, and the recording system stablized It is then used to record exchanging information between client and contact staff, and ensures its authenticity.And current recording system mainly has Distributing recording system and centralised dictation system.Distributing recording system is generally connected in parallel in user's outlet of interchanger, is led to It crosses monitoring users line and carries out recording control;Centralised dictation system is directly connected to the recording plate of interchanger, can record connection To the call of all users of interchanger.The above two system of employing can realize that recording is stored in management and control, but the two is still There are following defects:
1, the record preserved is needed to give great volume between enterprise, and primary recording is related to multiple data platforms, management is had access to recording and gone through History is difficult.Local recording can only be realized using centralised dictation system, the whole network recording unified management cannot be solved;
2, it is preserved and is recorded using tape, storage time is short, and inquiry sound recordings need to call corresponding store path, carry out extensive It is multiple, it can not be had access in real time;
3, using all recording historical manner locating query points are read, the time-consuming period is long, and labor intensive and material resources are big, can not Improve working efficiency;
4, the recording holding time is short, can only support inquiry of recording in the recent period, and recording has access to needs and preserves number to corresponding recording It could restore to record according to corresponding storing path is found in library, it is long that recording restores the period.
According to case above, it is badly in need of a kind of sound recordings management-control method, system, computer equipment and storage on the market and is situated between Matter, for integrating multiple recording data platforms, unified management sound recordings can Integrated query.
Invention content
Based on this, it is necessary to for when carrying out management and control voice data, be preserved and be recorded using tape, when recording being caused to preserve Between it is short, time-consuming for recording inquiry, and the locating query point by the way of all reading recording history causes man power and material's loss big Etc. a series of problem, processing method, device, computer equipment and the storage medium of centralized management sound recordings are provided.
A kind of sound recordings management-control method, the sound recordings management-control method, is as follows:
S1:Recording data is integrated, new record table, recording number of the recording data in each recording platform are generated According to the new record Biao Biaonei has the general effective field suitable for each recording platform recording data;
S2:According to the general effective field in the new record table of acquisition, the preset path for restoring recording data is obtained, is led to The recovery software for being inserted into and restoring recording data is crossed, realizes the recovery of recording data;
S3:Recording data is had access to according to the preset path for restoring recording data and the recovery software, real-time management and control.
In one embodiment, the step S1 includes:
S101:Selected one supports the operation system that recording data preserves, and is arranged on recording data in the operation system Interface is passed, the recording data being recorded in each recording platform is transported into first memory by the recording data upload interface Inside preserved;
S102:The recording data being stored in the first memory is integrated, and is sieved from the recording data Select effective field;
S103:According to the effective field of acquisition, the shared effective field of the recording data that is set out in each recording platform, And new record table is generated in the operation system, the new record table is stored in the second memory in the operation system It is interior, the general effective field suitable for each recording platform recording data is stored in table.
In one embodiment, the step S2 includes:
S201:Mapping table is set in the operation system, the new record table is made by the mapping table Interior general effective field and the recording data being stored in the first memory establish one-to-one relationship;
S202:According to the mapping table, cooks up and got by the general effective field in the new record table It is stored in the path of the recording data in the first memory;
S203:The preset path for restoring recording data is stored to path memory cell, the path memory cell is With another tables of data for storing path in the second memory where the new record table;
S204:It is inserted into the recovery software for restoring recording data in the operation system, is recorded according to preset recovery The path of sound data restores software by calling, realizes the recovery of recording data.
In one embodiment, the step S3 includes:
S301:Selected one carries out the client of recording inquiry, and setting, which is sent, in the client asks interface, right It answers operation system to be equipped with and receives request interface, ask interface to send it to the operation system by the transmission in the client Need the request of recording data transferred;
S302:The operation system, according to the request, utilizes preset recovery after recording data request is transferred in reception The path of recording data, and the recovery software is called, obtain the recording data of recovery;
S303:According to the recording data of recovery, the recording data of recovery is fed back into institute in a manner of recording-media file Client is stated, to have access to management and control recording data in real time.
In one embodiment, the first memory includes any in NAS memories, DAS memories or SAN memories Kind;The second memory includes any one of NAS memories, DAS memories or SAN memories.
In one embodiment, the recording platform includes SqlServer or Oracle.
In one embodiment, the recovery choice of software symantec.
Based on the same technical idea, the present invention also provides a kind of sound recordings managing and control system, the sound recordings management and control System includes that unit is had access in integral unit, recovery unit and management and control;
The integral unit generates new record table, the recording data derives from each recording for integrating recording data Recording data in platform, the new record Biao Biaonei have the general effective word suitable for each recording platform recording data Section;
The recovery unit, for according to the general effective field in the new record table of acquisition, obtaining preset recovery record The path of sound data is restored the recovery software of recording data by insertion, realizes the recovery of recording data;
Unit is had access in the management and control, is used for according to the preset path for restoring recording data and the recovery software, in real time Recording data is had access in management and control.
Based on the same technical idea, described the present invention also provides a kind of computer equipment, including memory and processor Computer-readable instruction is stored in memory, when the computer-readable instruction is executed by the processor so that the place Manage the step of device executes above-mentioned sound recordings management-control method.
Based on the same technical idea, the present invention also provides a kind of computer-readable instruction storage medium, the computers Computer-readable instruction is stored on readable instruction storage medium, the computer-readable instruction is held by one or more processors When row so that one or more processors are executed such as the step of above-mentioned sound recordings management-control method.
Above-mentioned sound recordings management-control method, system, computer equipment and storage medium derive from each recording by integration Recording data in platform, generates new record table, and the new record Biao Biaonei has suitable for each recording platform recording data General effective field;Mapping table is set in the operation system, according to general effective in the new record table of acquisition Field establishes one using the general effective field in the new record table with the recording data being stored in the first memory One-to-one correspondence restores recording data software by insertion, realizes recording to obtain the preset path for restoring recording data The recovery of data;The selected client for carrying out recording inquiry sends to the operation system in the client and inquires Request obtains required recording data, and with the matchmaker that records according to the preset path for restoring recording data and the recovery software The mode of body file feeds back to the client, to have access to management and control recording data in real time.Compared with prior art, this technology side The advantageous effects of case are, integrate multiple recording data platforms, unified management and control sound recordings can Integrated query;To recording Data can carry out Classification Management, carry out unified management and control recording, Integrated query;Recording history is had access in real time, reduces recording inquiry Time improves search efficiency, saves operating cost.
Description of the drawings
Fig. 1 is a kind of flow chart of sound recordings management-control method in one embodiment of the invention;
Fig. 2 is the flow chart that new record table is generated in one embodiment of the invention;
Fig. 3 is the flow chart for restoring recording data in one embodiment of the invention;
Fig. 4 is the flow chart of the recording data of management and control in real time in one embodiment of the invention;
Fig. 5 is a kind of schematic diagram of sound recordings managing and control system in one embodiment of the invention.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and It is not used in the restriction present invention.
As shown in Figure 1, a kind of sound recordings management-control method of offer of the embodiment of the present invention, the sound recordings management-control method, It may include steps of:
Step S1:Recording data is integrated, new record table, record of the recording data in each recording platform are generated Sound data, the new record Biao Biaonei have the general effective field suitable for each recording platform recording data.
This step can integrate recording data, generate new record table.By integrating the record in each recording platform Sound data, generate new record table, and the new record Biao Biaonei has suitable for the general effective of each recording platform recording data Field.
Step S2:According to the general effective field in the new record table of acquisition, the preset road for restoring recording data is obtained Diameter is restored the recovery software of recording data by insertion, realizes the recovery of recording data.
Recording data recovery may be implemented in this step.Mapping table is set in the operation system, according to acquisition New record table in general effective field, deposited using the general effective field in the new record table with being stored in described first Recording data in reservoir establishes one-to-one relationship, extensive by being inserted into obtain the preset path for restoring recording data Copy back sound data software, realizes the recovery of recording data;
Step S3:Recording number is had access to according to the preset path for restoring recording data and the recovery software, real-time management and control According to.
This step can in real time management and control have access to recording data.The selected client for carrying out recording inquiry, in the visitor On the end of family to the operation system send inquiry request, according to it is preset restore recording data path and the recovery software, Recording data needed for obtaining, and the client is fed back in a manner of recording-media file, to have access to management and control record in real time Sound data.
In the present embodiment, by integrating multiple recording data platforms, unified management and control sound recordings can Integrated query;To record Sound data can carry out Classification Management, carry out unified management and control recording, Integrated query;Recording history is had access in real time, reduces recording and looks into The time is ask, search efficiency is improved, saves operating cost.
Fig. 2 is the flow chart that new record table is generated in one embodiment of the invention;As shown in Fig. 2, in step sl, passing through The recording data in each recording platform is integrated, new record table is generated, the new record Biao Biaonei has suitable for each The general effective field of a recording platform recording data;Preferably, step S1 may comprise steps of:
Step S101:Selected one supports the operation system that recording data preserves, the setting recording number in the operation system According to upload interface, the recording data being recorded in each recording platform is transported to first by the recording data upload interface and is deposited It is preserved in reservoir.
In one embodiment, the recording platform includes SqlServer or Oracle;
In one embodiment, appointing in NAS memories, DAS memories or SAN memories can be used in residing first memory It is a kind of;
This step can carry out upload sound recordings.When having a large amount of recording datas in SqlServer or Oracle, lead to Cross the recording data upload interface in the operation system, you can by the recording data be transmitted to the NAS memories, It is preserved in DAS memories or SAN memories.
Step S102:The recording data being stored in the first memory is integrated, and from the recording data In filter out effective field.
In one embodiment, the effective field include recording start time, the End of Tape time, incoming number, work number, Extension number, recording serial number and storage path etc..
This step can integrate recording data, integrate effective field.For the recording being stored in the first memory Data, according to required effective field, for example recording start time, End of Tape time, incoming number, work number this four are effectively Field is screened, and the data information of this corresponding four effective fields is filtered out.
Step S103:According to the effective field of acquisition, the recording data being set out in each recording platform shares effective Field, and new record table is generated in the operation system, what the new record table was stored in the operation system second deposits The general effective field suitable for each recording platform recording data is stored in reservoir, in table.
This step can enumerate general effective field, create new record table.For example, according to recording start time, record After sound end time, incoming number, work number this four effective fields filter out corresponding data information, multiple recording are set out The effective field that recording data in platform, such as SqlServer or Oracle shares, i.e., general effective field;According to logical Effective field generates new record table, and stores it in the second memory of the operation system, second storage Any one of NAS memories, DAS memories or SAN memories can be used in device.
Above by the recording data integrated in each recording platform, the embodiment of new record table is generated, can be dropped The various recording datas that each different modes obtain obtain centralized integration, and effective recording data is provided for next step unified management Source.
Fig. 3 is the flow chart for restoring recording data in one embodiment of the invention, as shown in figure 3, in step s 2, in institute It states setting mapping table in operation system and the new record is utilized according to the general effective field in the new record table of acquisition General effective field in table establishes one-to-one relationship with the recording data being stored in the first memory, to obtain The preset path for restoring recording data, is restored the recovery software of recording data by insertion, realizes the recovery of recording data;It is excellent Selection of land, step S2 may include following specific steps:
Step S201:Mapping table is set in the operation system, the new note is made by the mapping table General effective field in record table establishes one-to-one relationship with the recording data being stored in the first memory.
Mapping table can be arranged in this step.A mapping table as shown in table 1 below;In some operation system, The condition entry of the mapping table has that " recording start time ", " End of Tape time " and " incoming number " three is general to be had Field is imitated, when setting recording start time is at 8 points in the morning on November 12nd, 2017, the End of Tape time is set as 2017 11 Ten minutes, incoming number 136XXXX4074 at 8 points in the morning of the moon 12, according to the mapping table, you can realize that is set leads to With the one-to-one relationship between effective field and corresponding recording data.
Table 1
Step S202:According to the mapping table, cooks up and obtained by the general effective field in the new record table Get the path for the recording data being stored in the first memory.
This step can obtain the record of recording data.Had according to general in the new record table in mapping table The one-to-one relationship for imitating the recording data of field in the memory with storage obtains its corresponding path, and will obtain Path preset.
Step S203:The preset path for restoring recording data is stored to path memory cell, the path storage is single Member is and another for storing the tables of data in path in the second memory where the new record table.
In one embodiment, it is described recording storage unit can also be used asynchronous storage mode be stored in it is independent storage set Standby interior, the storage device includes any one of NAS memories, DAS memories or SAN memories.
Step S204:The recovery software for restoring recording data is inserted into the operation system, according to preset extensive The path of multiple recording data restores software by calling, realizes the recovery of recording data.
In one embodiment, the choice of software symantec, the symantec, as Simon for restoring recording data Iron gram is the world-leading solution provider of information security field, is provided in extensive for enterprise, personal user and service Hold and the solution of the network security software and hardware, can help personal and enterprise ensure the safety of information, availability and Integrality.In the recovery recording data, the recovery of recording data can be realized by the symantec.
It is inserted into and restores software, realize that recording data restores, symantec is inserted into the operation system according to preset The recovery of recording data is realized in the path for restoring recording data by symantec.
Above by the preset path for restoring recording data, and using the recovery software for restoring recording data, realize record The embodiment of the recovery of sound data can realize the recovery of recording data, prepare to have access to recording data in real time in next step.
Fig. 4 is the flow chart of the recording data of management and control in real time in one embodiment of the invention, as shown in figure 4, in step s3, The selected client for carrying out recording inquiry, sends inquiry request, according to pre- in the client to the operation system If recovery recording data path and the recovery software, obtain required recording data, and with the side of recording-media file Formula feeds back to the client, to have access to management and control recording data in real time, it is preferable that step S3 may include walking in detail below Suddenly:
Step S301:Selected one carries out the client of recording inquiry, and setting, which is sent, in the client asks boundary Face, corresponding operation system, which is equipped with, receives request interface, asks interface to the operation system by the transmission in the client Send the request for the recording data that its needs is transferred;The client includes other operation systems, APP, cell-phone customer terminal etc..
Step S302:The operation system is after recording data request is transferred in reception, and according to the request, utilization is preset Restore the path of recording data, and call the recovery software, obtains the recording data of recovery;
Step S303:According to the recording data of recovery, the recording data of recovery is fed back in a manner of recording-media file To the client, to have access to management and control recording data in real time.
The sound recordings management-control method supports user to have access to inquiry file in real time.User can select at what time, What place, and from which node have access to recording data.For example, 11 points at night of user's selection, in XX public affairs Department, since recording after proceed by within ten minutes and have access to recording data.
Inquiry request is sent above by client, and the required recording data of acquisition is fed back to the implementation of client Example can realize real-time management and control recording data, improve search efficiency, save operating cost.
Based on the same technical idea, the embodiment of the present invention additionally provides a kind of sound recordings managing and control system, such as Fig. 5 institutes Show, the sound recordings managing and control system includes that unit is had access in integral unit, recovery unit and management and control;
The integral unit generates new record table, the recording data derives from each recording for integrating recording data Recording data in platform, the new record Biao Biaonei have the general effective word suitable for each recording platform recording data Section;
The recovery unit, for according to the general effective field in the new record table of acquisition, obtaining preset recovery record The path of sound data is restored the recovery software of recording data by insertion, realizes the recovery of recording data;
Unit is had access in the management and control, is used for according to the preset path for restoring recording data and the recovery software, in real time Recording data is had access in management and control.
In the present embodiment, by integrating multiple recording data platforms, unified management and control sound recordings can Integrated query;To record Sound data can carry out Classification Management, carry out unified management and control recording, Integrated query;Recording history is had access in real time, reduces recording and looks into The time is ask, search efficiency is improved, saves operating cost.
Based on the same technical idea, described the present invention also provides a kind of computer equipment, including memory and processor Computer-readable instruction is stored in memory, when the computer-readable instruction is executed by the processor so that the place Manage the step of device executes sound recordings management-control method.The sound recordings management-control method is as follows:By integrating source Recording data in each recording platform, generates new record table, and the new record Biao Biaonei has flat suitable for each recording The general effective field of platform recording data;Mapping table is set in the operation system, according in the new record table of acquisition General effective field, using in the new record table general effective field and the recording that is stored in the first memory Data establish one-to-one relationship, and to obtain the preset path for restoring recording data, it is soft to restore recording data by insertion Part realizes the recovery of recording data;The selected client for carrying out recording inquiry, to the business system in the client System sends inquiry request, according to the preset path for restoring recording data and the recovery software, obtains required recording data, And the client is fed back in a manner of recording-media file, to have access to management and control recording data in real time.
Based on the same technical idea, the present invention also provides a kind of storage medium being stored with computer-readable instruction, institutes When stating computer-readable instruction and being executed by one or more processors so that one or more processors execute sound recordings management and control The step of the step of method, the sound recordings management-control method includes:By integrating the recording in each recording platform Data, generate new record table, and the new record Biao Biaonei has the general effective word suitable for each recording platform recording data Section;Mapping table is set in the operation system, according to the general effective field in the new record table of acquisition, using described General effective field in new record table establishes one-to-one relationship with the recording data being stored in the first memory, The recovery of recording data is realized by being inserted into recovery recording data software in path to obtain preset recovery recording data;Choosing The fixed client for carrying out recording inquiry, inquiry request is sent in the client to the operation system, according to default Recovery recording data path and the recovery software, obtain required recording data, and in a manner of recording-media file The client is fed back to, to have access to management and control recording data in real time.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with Relevant hardware is instructed to complete by computer program, which can be stored in a computer-readable storage and be situated between In matter, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, storage medium above-mentioned can be The non-volatile memory mediums such as magnetic disc, CD, read-only memory (Read-Only Memory, ROM) or random storage note Recall body (Random Access Memory, RAM) etc..
Each technical characteristic of embodiment described above can be combined arbitrarily, to keep description succinct, not to above-mentioned reality It applies all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not deposited In contradiction, it is all considered to be the range of this specification record.
Several embodiments of the invention above described embodiment only expresses, the description thereof is more specific and detailed, but simultaneously Cannot the limitation to the scope of the claims of the present invention therefore be interpreted as.It should be pointed out that for those of ordinary skill in the art For, without departing from the inventive concept of the premise, various modifications and improvements can be made, these belong to the guarantor of the present invention Protect range.Therefore, the protection domain of patent of the present invention should be determined by the appended claims.

Claims (10)

1. a kind of sound recordings management-control method, which is characterized in that the sound recordings management-control method includes:
S1:Recording data to be integrated, new record table is generated, the recording data derives from the recording data in each recording platform, The new record Biao Biaonei has the general effective field suitable for each recording platform recording data;
S2:According to the general effective field in the new record table of acquisition, the preset path for restoring recording data is obtained, by inserting The recovery software for entering to restore recording data, realizes the recovery of recording data;
S3:Recording data is had access to according to the preset path for restoring recording data and the recovery software, real-time management and control.
2. a kind of sound recordings management-control method according to claim 2, which is characterized in that the step S1 includes:
S101:Selected one supports the operation system that recording data preserves, and recording data is arranged in the operation system and uploads boundary Face, by be recorded in it is each recording platform in recording data by the recording data upload interface transport in first memory into Row preserves;
S102:The recording data being stored in the first memory is integrated, and is filtered out from the recording data Effective field;
S103:According to the effective field that the effective field of acquisition, the recording data being set out in each recording platform share, and New record table is generated in the operation system, the new record table is stored in the second memory in the operation system, The general effective field suitable for each recording platform recording data is stored in table.
3. a kind of sound recordings management-control method according to claim 2, which is characterized in that the step S2 includes:
S201:Mapping table is set in the operation system, is made in the new record table by the mapping table General effective field establishes one-to-one relationship with the recording data being stored in the first memory;
S202:According to the mapping table, cooks up and storage is got by the general effective field in the new record table The path of recording data in the first memory;
S203:The preset path for restoring recording data is stored to path memory cell, the path memory cell is and institute State another tables of data for storing path in the second memory where new record table;
S204:The recovery software for restoring recording data is inserted into the operation system, according to preset recovery recording number According to path, by calling restore software, realize the recovery of recording data.
4. a kind of sound recordings management-control method according to claim 1, which is characterized in that the step S3 includes:
S301:Selected one carries out the client of recording inquiry, and setting, which is sent, in the client asks interface, corresponding industry Business system, which is equipped with, receives request interface, asks interface to send its needs to the operation system by the transmission in the client The request for the recording data transferred;
S302:The operation system, according to the request, is recorded after recording data request is transferred in reception using preset recovery The path of data, and the recovery software is called, obtain the recording data of recovery;
S303:According to the recording data of recovery, the recording data of recovery is fed back into the visitor in a manner of recording-media file Family end, to have access to management and control recording data in real time.
5. a kind of sound recordings management-control method according to claim 2, which is characterized in that the first memory includes Any one of NAS memories, DAS memories or SAN memories;The second memory includes NAS memories, DAS storages Any one of device or SAN memories.
6. a kind of sound recordings management-control method as claimed in any of claims 1 to 4, which is characterized in that the record Tone level platform includes SqlServer or Oracle.
7. a kind of sound recordings management-control method as claimed in any of claims 1 to 4, which is characterized in that described extensive Multiple choice of software symantec.
8. a kind of sound recordings managing and control system, which is characterized in that the sound recordings managing and control system includes integral unit, restores single Unit is had access in member and management and control;
The integral unit generates new record table, the recording data derives from each recording platform for integrating recording data In recording data, the new record Biao Biaonei have suitable for it is each recording platform recording data general effective field;
The recovery unit, for according to the general effective field in the new record table of acquisition, obtaining preset recovery recording number According to path, by insertion restore recording data recovery software, realize the recovery of recording data;
Unit is had access in the management and control, for according to the preset path for restoring recording data and the recovery software, real-time management and control Have access to recording data.
9. a kind of computer equipment, including memory and processor, it is stored with computer-readable instruction in the memory, it is described When computer-readable instruction is executed by the processor so that the processor is executed as described in any one of claim 1 to 7 The step of sound recordings management-control method.
10. a kind of computer readable storage medium, which is characterized in that be stored with meter on the computer-readable instruction storage medium Calculation machine readable instruction, when the computer-readable instruction is executed by the processor so that the processor is executed as right is wanted The step of seeking any one of 1 to the 7 sound recordings management-control method.
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PCT/CN2018/104088 WO2019179050A1 (en) 2018-03-18 2018-09-05 Call log management method and system, computer device and storage medium

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