WO2019121927A1

WO2019121927A1 - Method for dispensing goods from an automatic dispenser

Info

Publication number: WO2019121927A1
Application number: PCT/EP2018/085858
Authority: WO
Inventors: Reinald Weiss
Original assignee: R. Weiss Verpackungstechnik Gmbh & Co. Kg
Priority date: 2017-12-19
Filing date: 2018-12-19
Publication date: 2019-06-27
Also published as: DE102017130615A1

Abstract

The invention relates to a method for dispensing goods (B) from an automatic dispenser (10), in which application software (2) is available to a user on an electronic mobile device (1), said software being designed such that, when called, information and selection options relating to goods (B) to be dispensed from at least one automatic dispenser are displayed on the screen of the mobile device (1). The dispensing of selected goods is authorised by means of an identifier (4) transmitted from a server (5) to the mobile device (1), by reading out said identifier on the automatic dispenser (10). The invention also relates to a facility comprising an automatic dispenser (10) with a reader (14) for reading an identifier (4) stored in a mobile device (1) or an identifier (4) specific to mobile devices, the reader (14) being connected to a computer unit (12) which is designed to process information read by the reader (14) and to authorise the dispensing of the goods (B) to be collected, by the automatic dispenser (10), on the basis of said evaluation.

Description

Method for providing goods from an automatic teller machine

The invention relates to a method for the provision of goods from a dispenser and to corresponding components of a system suitable for carrying out this method, including corresponding software.

Automatic dispensers are widely known. Not only are cigarette and beverage machines omnipresent, but meanwhile there are also automatic dispensers in grocery stores. For example, baking machines are known in which, with the aid of an upstream feeding, transport and baking system, finally baked fresh baked goods are made available to the customer at a dispensing machine. In doing so, the customer uses the buttons on the baking machine to make a selection from a large number of different prepared and constantly freshly baked baked goods. Such a baking machine is described for example in DE 10 2005 005 193 A1.

It is an object of the present invention to provide a method and a system with which a retrieval of goods from a machine can be made more customer-friendly.

This object is solved by the features of the independent claims. According to the invention, a user is provided with a software-implemented application (hereinafter also referred to as app) on an electronic mobile device, for example a smartphone or a tablet. Apps of all kinds (weather apps, game apps, news apps, ...) can now be found on almost any such mobile device. Said app is designed to provide information when called by the user and selecting options related to purchased goods on the screen of the mobile device. At least one product selection by the user is then transmitted via an interface of the mobile device to a server, for example via the Internet. The choice of goods relates in particular to the type and quantity of goods, preferably also the desired pick-up time.

The server, in turn, is connected to at least one commodity vending machine, preferably via the Internet or other communication channels (such as an intranet), and receives information upon specific request and / or at specific times and / or events for the availability of goods that can be dispensed by the automatic dispenser. This availability expediently refers to a specific time window, for example a time of the day on which the user enters his desire to pick up goods via the application software. In the case of availability of the goods - whereby an exchange of further information between the mobile device, the server and / or the at least one output device can precede and / or succeed - the server causes the storage of an identifier in the mobile device and / or in data transmission an electronic storage unit connected to a computer unit.

Incidentally, the expression "connected to" does not necessarily mean that there is a permanent connection between the two entities concerned, e.g. between the server and the dispenser (s).

Thus, for example, it also includes the case that - if necessary or triggered by a corresponding command - a connection is set up, via which information can then be transmitted. The named identifier serves as a link between the mobile device and the automatic dispenser with respect to said goods selection and the goods issue. The identifier can be constructed and evaluated in various ways, depending on how the various components of the system communicate with one another and on which device the data is stored and compared with one another.

In general, the identifier is provided for the purpose that a reading device assigned to the at least one automatic dispenser and advantageously arranged directly at the automatic dispenser picks up the identifier from or from the mobile device and forwards it to the computer unit. The reading by means of the reading device preferably takes place wirelessly, wherein it preferably reads the identifier either optically by means of a camera or by radio, for example Bluetooth or NFC.

The computer unit checks, for example, whether this identifier corresponds to a previous selection of goods by the mobile device actually approaching the reading device. At the instigation of the server, this selection of goods has previously been stored in a memory unit together with the identifier and possibly further information in connection with the selection of goods, in particular information about the relevant automatic dispenser and the pickup time, which is connected to the computer unit is. Finally, the computer unit initiates the output of the selected goods on the basis of the evaluation of the identifier read out by the mobile device, possibly including a comparison with a previously stored identifier. This cause of the goods issue can be direct or indirect. In a direct cause, for example, the computer unit can control the conveying or dispensing means of the automatic dispenser directly or - in an indirect variant - a corresponding signal to a control device of the dispenser. Other control options for issuing the selected and ordered goods are readily possible. Preferably, in each case such a computer unit is provided in the region of an automatic dispensing machine, for example in a control cabinet which is arranged in or in the vicinity of the respective dispensing machine.

In other words, the identifier enables an order-related Identifizie tion of the mobile device or the goods selection by the reading device and the downstream computer unit. The reading of the identifier and its positive evaluation triggers then the output of the goods.

The invention makes it possible for a user to be able to select in advance the goods, which he can then pick up at the automatic dispenser during the day, e.g. at the end of the working day on the way home. Already on the mobile device he makes the selection so that he already knows from the feedback from the server that he will actually receive the goods he has previously selected. The purchase of goods facilitates this and also the planning security on the part of the user. The user knows in advance that he can pick up the goods at a later date, which increases customer satisfaction.

The dispenser can, for example, be set up in a supermarket, with an added benefit of the supermarket operator being that the user can purchase other goods directly and conventionally on site, which can be stored in shelves or the like. to get presented.

The various information, in particular the inquiries and confirmations, are preferably transmitted via the Internet, although other transmission options, which are alternative or additional, come into consideration Known to those skilled in the art and because they are not central to the understanding of the invention, need not be explained in more detail.

The identifier may be generated and stored on the mobile device according to a preferred embodiment. It then advantageously represents a code for the specific selection of goods of the user. The identifier can also contain information about the automatic dispensing machines specifically provided for the dispensed goods issue in question, in particular its identity, and at the intended pick-up time. For example, the identifier is only considered valid if the user picks up the goods at the relevant issuing machine (and no other) and within a certain time window.

For example, an identifier to be stored on the mobile device may be generated by the server itself and sent to the mobile device. According to an alternative, the application software receives the corresponding information from the server and generates the identifier itself. Such an identifier can be, for example, a QR code. Other types of codes are also readily available, but the identifier does not necessarily have to be visibly displayed on the screen of the mobile device. When storing the identifier in a memory of the mobile device, it is essential that the identifier can be read by the reader.

According to an alternative, the identifier is an identification identifying the mobile device (for example an ID number or device identification number or the mobile number of the mobile device) which the server receives from the mobile device when communicating with it and then to the computer unit performing the later evaluation redirects, in particular in the course of the order confirming the selection of the goods by the user by means of his mobile device. In order to obtain the goods selected by him, the user (or a person commissioned by him) goes to the reading device, which is preferably provided directly at the automatic dispenser, wherein the reader reads the stored identifier when approaching the mobile device and then the output of the selected Goods arranged. For this embodiment, the identifier of the mobile device with at least the goods selection (preferably supplemented by the specific dispensing machine and / or the pickup time) must have been previously stored in an electronic storage unit. The identifier that is read by the reading device and identifies the mobile device is then compared with the stored identifier, the set of data stored with this identifier is retrieved for selection of goods, and the dispensing machine is actuated for the corresponding goods issue.

According to a preferred embodiment, the server inquires with the at least one dispenser whether it is able to issue the requested goods. At least if so, the issuer transmits a corresponding positive response to the server. Such a reply may take into account further constraints as to whether, for example, the dispenser is or may be refilled prior to picking up, for example by operating personnel who are in particular on-site and who can perform such loading routinely or order-related. In the case of a said positive response, the server can then cause the said identifier to be stored in the mobile device and / or in an electronic memory unit connected to the computer unit (possibly after previous generation of this identifier), the computer unit having the Reading device is connected and preferably controls the output of the dispenser. As an alternative or in addition to a request from the server at one or more automatic dispensers with regard to the specific availability of goods requested by the user, the at least one dispenser can regularly or irregularly notify the server of the availabilities of his goods, preferably of his total by means of Transfer the software to be selected by the application software. This transmission can take place at regular or irregular intervals, but preferably whenever the issuing machine issues goods and / or repackages, whereupon the dispensing machine informs the server of this change in its stock of goods. The corresponding data record with regard to the availability of goods of the relevant dispensing machine is then updated in the server, so that the server can give this mobile device a complete and immediate indication of the availability of the goods at one or more dispensing machines when requesting a mobile device for a selection of goods , In the case of the availability of his selected goods, the user can then select one of the dispensing machines and notify this selection to the server, who forwards this selection (as confirmation) to the relevant dispensing machine.

In the case of a plurality of automatic dispensers, for example when distributed at different locations over a city area, in the aforementioned embodiment, preferably all information regarding the availability of the various automatic dispensers to the server is always available. A request from a user via his mobile device can then be answered immediately, so that the user can then immediately confirm his selection.

In another aspect of the invention, the user first makes a product selection via the app and transmits it to the server, which transmits this information for selecting goods to one or more automatic dispensers and queries there the respective availability of the selected goods. At least those dispensers that can provide the selected goods provide a corresponding response to the server. In the event that several automatic vending machines transmit the availability of the selected goods to the server, the server selects one of these output vending machines, possibly including further parameters such as the momentary removal of the mobile device from the respective output vending machine or a user-entered later mobile route into the mobile device. The server then transmits a corresponding - binding or non-binding - proposal to the mobile device that the user can confirm. Alternatively, the server transmits to the mobile device the information about which vending machines are available for the purpose of issuing the goods and allows the user to select the vending machine at which the goods are to be picked up. The user then transmits to the server via the said interface on his mobile device a confirmation of the automatic dispenser or his choice with regard to the automatic dispenser, which the server then forwards to the relevant automatic dispenser.

In a development of the invention, the method according to the invention comprises the following steps: The user is shown on the screen of his mobile device one or more automatic dispensers at different locations. The user can then select one or more possible automatic dispensers in which he plans to pick up the selected goods at a later time. The corresponding choice of the user with respect to the or the automatic dispensers is transmitted via the said interface of the mobile device to the server, which forwards them to the or the user-selected dispensing machines. The data thus transmitted are compared by the computer unit connected to the or the respective automatic dispenser with the availability of the goods selected by the user. The dispenser or dispensers then transmit their corresponding response to the server (No answer can be interpreted by the server as a negative answer), which the server transmits further to the user's mobile device. The user then confirms via the said interface the later pick-up at the one or more automatic dispensers. This acknowledgment is received by the server and forwarded to the relevant automatic dispenser, which makes the appropriate arrangements for the later issue.

Advantageously, the user can notify the server by means of his mobile device via the said interface of a desired pick-up time for the goods at the output vending machine. The server accordingly receives this information and transmits it to the automatic dispenser. Alternatively or additionally, the automatic dispenser proposes to the user (via the server) a possible pickup time, in this case in particular either a fixed time or a time window, for picking up the goods, whereby this information is advantageously displayed on the screen of the mobile device. The user-friendliness will be increased further. In a further development of this embodiment, the user can then confirm that he is picking up the goods at the automatic dispenser at a certain time or within a certain time window.

Particularly preferably, the automatic dispenser is preceded by a treatment device which processes the goods before they are handed over to the automatic dispenser. Thus, the goods are prepared and / or portioned and / or freshly packed before being dispensed, for example.

According to a correspondingly advantageous embodiment, the automatic dispensing machine is preceded by an automatically operated oven. This can be designed, for example, in accordance with DE 10 2005 005 193 A1 or DE 10 2009 026 619 A1. The oven bakes dough pieces that may be ready to bake and hands them over automatically with the help of an electronic Control device and appropriately controlled conveyors to the dispenser. The transport of the dough pieces in the oven can also be done automatically, as disclosed for example in DE 10 2005 005 193 A1.

In the aforementioned embodiment, it is advantageous if the oven, in particular by a control of the dispensing machine, for example, the aforementioned computer unit, or by the server, a start time for the baking of the selected goods is specified. This Backstart is preferably a predetermined, possibly depending on the type of goods and / or the Wa renmenge, period of time before the targeted collection time of the goods. If, for example, the user has forwarded a pick-up time of the baked goods selected by him from "at 6 pm", possibly extended by, for example, "latest at 7 pm" via the server to the automatic dispenser, the baked goods, for example, at 5.30 pm Oven transported, eg Bake for 15 minutes or finish baking, and at 17.45 to the automatic dispenser. This can be heated, so that the baked goods are warm, for example via an output shaft or the like. after reading the identifier.

It is particularly preferable for the dispensing machine provided for picking up the goods to hold back the selected goods, at least until the pickup time transmitted by the user via the server to the automatic dispensing machine (preferably with a waiting period if the user should be late). In this way it is prevented that from the time of the selection (and possibly confirmation) by the user until the time of collection, the goods in question for some other reason are no longer available, for example, by withdrawal from the dispenser by other users. Particularly preferably, the application software implemented on the mobile device is designed for communication with one or more electronic payment systems for payment of the goods selection. Such payment systems are widespread; These include, for example, Amazon Pay or PayPal. It can also easily be provided to make payments via credit card or checking accounts, direct debit, etc.

Preferably, the user's selection of goods is displayed on a display device on the automatic dispenser or on a device upstream of the dispenser, whereby operating personnel are informed about this selection and, if necessary, can take precautions so that the user can pick up the goods in the desired state. If the upstream device is a treatment device and in particular a baking oven, the operating personnel can feed the correspondingly desired goods still to be treated to the oven or to a task and storage unit upstream of the oven.

Part of the invention is also a software product for implementation as an application software (App) on a mobile device. The app according to the invention is hereby designed to carry out one or more of the aforementioned steps on the part of the mobile device.

Also, a server with software installed on it is part of the invention, this software being designed to execute one or more of the aforementioned steps on the server side.

Furthermore, a device with an automatic dispenser is part of the invention, wherein the automatic dispenser a reading device for reading in particular a previously stored on a mobile device or for the mobile device associated with specific identifier. In this case, the reading device, which is preferably provided on or in the region of the housing of the automatic dispenser, is connected to a computer unit, which in turn is connected to the output computer and is also set up to process information read by the reading device and to cause the issue of the goods to be picked up by the dispenser. According to one embodiment, the computer unit is designed such that it evaluates the identifier read out by the mobile device, for example compares it with an identifier previously stored in an electronic memory unit, and, on the basis of the evaluation, causes the automatic dispenser to output the desired goods. According to one alternative, the identifier codes specifically for the type and quantity of the goods to be picked up, so that no further comparison or data adjustment is necessary so that the computer unit initiates or controls an output of the goods. For the goods issue, for example, conveying means are controlled by the computer unit, which transport the goods to an output shaft of the automatic dispenser, from which the user can then take out the goods.

If the identifier is, for example, specific to the mobile device used for the selection of goods (for example a device identifier or the mobile phone number of the mobile device), the reading device reads this identifier. The computer unit, which has previously received and stored the goods selection together with the associated mobile device-specific identifier from the server, causes the identity of the goods to be transmitted if the identifier transmitted by the reading device matches that stored in the memory.

The device according to the invention also preferably comprises a treatment device upstream of the automatic dispenser, for example an oven, and a storage unit upstream of the oven. The Goods are then preferably conveyed from this storage unit automatically into the treatment facility and from there into the dispenser.

Finally, a system for carrying out the method as described above is also part of the invention, the system being a software-implemented application for loading and running on mobile devices, a server, and at least one device with an automatic dispenser - and, if appropriate, devices preceding the dispenser such as a treatment device and a storage unit as described above.

Advantageous developments of the invention are characterized by the features of the subclaims.

The invention will be explained in more detail below with reference to figures. Show it:

Fig. 1 is a schematic representation of a system according to the invention;

and

Fig. 2 is a schematic representation of an automatic dispenser with a

Reading device for reading an identifier of a mobile device.

In Fig. 1, an inventive system is shown. This comprises a server 5 and one, preferably a plurality of automatic dispensers 10, which are designed for dispensing goods B. In the present exemplary embodiment, two identically constructed automatic dispensers 10 are shown, which may each represent different bakery products B - in the present case small breads and baguettes are shown symbolically - but details are only shown in an automatic dispenser 10 (with its upstream devices 20, 30, see FIG. U.N- th) are reproduced. Each automatic dispenser 10 has a computer unit 12 (see Fig. 2), which in the present case assumes both evaluation and control tasks. In the housing of the automatic dispenser 10 conveyor 1 1 are provided, the goods B within the automatic dispenser 10 and finally to an output shaft 13 transport. The conveyors 1 1 are formed, for example, as a circulation conveyor and / or slide. Furthermore, a reading device 14, which is connected to the computer unit 12, is provided on each automatic dispenser 10.

The two automatic dispensers 10 shown in FIG. 1, which in the present case are designed to dispense baked goods B, are preceded in each case by an oven 20 with a symbolically represented source of liquor 22 as an example of a treatment device. The oven 20, in turn, is preceded by a storage device 30, which is equipped with bakery products B to be baked, for example by manual insertion into circulating storage carriers (indicated by double arrow P1). The storage device 30 and the oven 20 have delivery devices 31 and 21, respectively, which convey the baked goods B from the storage device 30 into the oven 20 (arrow P2) or from the oven 20 into the automatic dispenser 10 (arrow P3). In the present case, the dispenser 10 likewise has circulating storage carriers, which are indicated by a double arrow P4.

The server 5 is set up to receive data from a plurality of electronic mobile devices 1 (referred to below as mobile devices 1 for short) and to further process them and to transmit them to computer units 12 of automatic dispensers 10. Likewise, the server 5 is set up to receive, process and transmit data from the computer units 12 to mobile devices 1. The mobile devices 1 are, for example, smartphones or computer tablets. In the present case, the term "transmission of data" or "transmission of data" is understood to mean the transmission by means of telecommunications, in particular via the Internet. Alternative transmission methods, eg via intranet, are easily possible. In general, transmitting and receiving units are provided at the respective facilities for the transmission of data, but not always described in detail. Such transmitting and receiving devices are widely used in the art, such as the transmission of data over the Internet or an intranet.

On the mobile devices 1 (it is only an example in FIG. 1) an application software 2 (also called "app" for short) is installed. When the application software 2 is called, the user of the mobile device 1 is given the option of selecting goods for output from one of the automatic dispensers 10 via his screen. As a rule, the automatic dispensers 10 are set up at remote locations, and the user can specify, via the application software 2, at least the type and number of goods B which he (or a person commissioned by him) picks up at an automatic dispenser 10 would like to. He can also preferably give the desired pick-up time or a time window for picking up the goods via the application software 2 ben. Preferably, all data entries are made by the user and the information reproduction with respect to the desired goods issue via the application software 2.

The selection of goods B entered in the app 2, in particular the type and number of specific bakery products and possibly the desired picking time and / or a specific dispensing machine, are transmitted to the server 5. The server 5 can receive the information as to whether at least one dispensing machine 10 (or a user-selected dispensing machine 10) holds the selected goods B or at least can be appropriately loaded before being picked up. get a way. According to one embodiment, the server 5 requests via corresponding data transmission D2 at one or more (in FIG. 2 at two) automatic dispensers 10 whether a corresponding output of the goods B requested by the user is possible. It is expedient here if the server 5 also provides a time request or time specification to the respective output terminals 10, for example a time window which the user has communicated to the server 5 via his mobile device 1 and within which the user wishes to pick up the goods B.

At least that issuing automat 10, which can actually provide the goods B according to the requirements, transmits this positive response by means of data transfer D3 to the server 5, which forwards this information to the mobile device 1 via data transfer D4. The user can then confirm via his mobile device 1 via data transfer D5 his selection with respect to the server 5, which forwards this confirmation by data transfer D6 to the automatic dispenser 10. The user may also change his selection of goods, which in turn may entail a renewed request from the server 5 at the or the automatic dispenser 10, in particular if e.g. a larger amount of a product B is desired by the user.

Alternatively or additionally, the dispensing machines 10 connected to the server 5 can transmit to the server 5 the goods B which are currently or at a certain time available for dispensing, so that the server 5 sends the mobile device 1 without prior request to the dispenser or dispensers 10 - can tell whether and at which automatic dispenser 10 his pick-up request can be met. For example, the automatic dispensers 10 always transmit directly to the server 5 a change in their inventory, in particular caused by withdrawals or replenishments. It should be noted that the term "connected to" does not necessarily mean that there is a permanent connection between the two devices in question, for example between the server 5 and the at least one output device 10. Rather, the case is also included, for example - if necessary or triggered by a corresponding command - a connection is set up, via which information can then be transmitted.

The server 5 causes in the illustrated embodiment, the generation of an identifier 4 on the mobile device 1. The reading of this identifier 4 at the reading device 14 causes the preferably immediate output of the selected goods B at the automatic dispenser 10. The reading device 14 is adapted to Identifier 4 optically by means of a camera or by radio receiver, for example by means of Bluetooth or NFC, read from the mobile device 1. Other transmission techniques are also possible. To read the identifier 4, the relevant mobile device 1 is held so close to the reading device 14 that a transmission of the identifier 4 to the reading device 4 is possible.

The identifier 4 may be formed in accordance with FIG. 2 as a QR code. Other codes, whether visible to the user on the screen of his mobile device 1 or not, are readily conceivable and familiar to those skilled in the art. The QR code codes particularly preferably with the goods selection or with the order confirmation of the user, which he has made via his mobile device 1 by means of the application software 2. For example, the exact type and number of goods may be encoded in the QR code. The reading device 14 then transmits this identifier 4 to the computer unit 12, which evaluates the identifier 4 and, in accordance with the information contained therein, issues the issue of the goods B in terms of type and number, particularly preferably immediately, so that the user can retrieve the goods B can take with you immediately. According to one alternative, the identification 4 is a number or other assignment variable which is transmitted both to the mobile device 1 and also initiated by the server 5 to an electronic storage unit 18 and stored there (see FIG. wherein the electronic storage unit 18 is connected to the computer unit 12. The identifier 4, which is read from the mobile device 1 by the reading device 14, is then compared with the identifier 4 stored in the electronic memory unit 18 by the computer unit 12, and if this matches, the goods B allocated for this order are output.

According to a further alternative, the identifier 4 is a mobile device-specific identifier, for example an individual device identifier or the current mobile phone number. When communicating with the mobile device 1, the server 5 receives this identifier 4 and transmits it to the electronic memory unit 18, if it comes to instruct the user to issue the goods B at the respective output device 10 the electronic storage unit 18 also the information regarding the goods issue, so at least the type and number of goods and advantageously also the pickup time stored. As the mobile device 1 approaches the reading device 14, the mobile device-specific identifier 4 is read out and compared by the computer unit 12 with the identifier 4 stored in the electronic memory unit 18. If they match, the information for selecting the goods in the electronic storage unit 18 is used by the computer unit 12 to cause the immediate delivery of the goods B.

The reading device 14 is connected in all cases mentioned above with the computer unit 12, which control commands to the conveyors 1 1 of the automatic dispenser 10 are. It is indicated in FIG. 2 that the lower of the two circulating conveyor devices 11 bake goods B is driven in order to discharge the baked goods B into an output shaft 13 via a bevel 15, from which the user removes the goods (B) can.

According to an alternative, the computer unit 12 can also transmit corresponding signals to a control device (not shown) of the automatic dispenser 10, which then takes over the control of the conveying or dispensing devices.

To pay for the selected goods, the application software 2 implemented on the mobile device 1 is designed for communication with one or more electronic payment systems 8 for payment of the goods selection (indicated by the double arrow D7). The application software 2 can, for example, for this purpose lead to the website of a payment service, for example on Amazon Pay or PayPal. Also, a direct debit or a credit card payment on the mobile device 1 common technology and can be used without further ado.

In the illustrated embodiment, a display device 32 is provided to the storage device 30, which indicates to an operator of the entire device 10, 20, 30, which goods B are to be refilled, so that the user at the time desired by him the finished baked goods B from can pick up the dispenser 10.

The invention has been explained with reference to an embodiment, but is not limited to this. Modifications within the scope of the claims are possible without further notice. In the illustrated embodiment, for example, the computer unit 12 is included in both for checking the availability of goods B. the relevant automatic dispenser 10, for the evaluation of the identifier 4 as well as for causing the issue of the goods B formed. Instead of such a specialization, a division of the tasks can be realized. Thus, partial loading of the computer unit can be implemented, for example, on the server or in the data cloud (cloud) or elsewhere. For example, a comparison of identifiers 4 - for example, on the one hand stored on the mobile device and / or on the other hand stored in an electronic memory unit 18 - after appropriate transmission of the identifiers 4 to the server 5 at this same server 5 are made, then the output command the control of the relevant output automaton 10 gives. The electronic storage unit 18 does not have to be arranged at or in the respective automatic dispenser 10. For example, it is (also) located at server 5 or in the cloud.

LIST OF REFERENCES

1 mobile device

application software

interface

ID

server

8 payment system

10 dispenser

1 1 conveyor

12 computer unit

13 output shaft

14 reading device

15 slope

18 electronic storage unit

20 oven

21 conveyor

22 Fleizquelle

30 storage device

31 conveyor

32 display device

P1 -4 transport directions

D1 -7 data transmission

B goods

Claims

Patent claims

A method of providing goods (B) from a dispenser (10), comprising the following steps:

An application software (2) is made available to a user on an electronic mobile device (1), which is designed in such a way that, when it is called up, information and selection options relating to goods (B) to be dispensed by at least one dispensing machine are displayed on the screen Mobile device (1),

a server (5) receives a product selection made by the user via an interface (3) on the mobile device (1) and transmitted by data transmission, in particular to the type and quantity of specific goods (B),

the server (5) receives by data transmission from at least one automatic dispenser (10) data on the availability of goods (B) which this is able to output to at least one dispenser (10),

- The server (5) causes by data transfer storage for triggering the goods issue to at least one

Automatic dispenser (10) serving identifier (4) in the mobile device (1) and / or in an electronic storage unit (18) which is connected to a computer unit (12), wherein the computer unit (12) is adapted to the goods issue at the at least one

To issue automatic dispensers (10)

- An at least one automatic dispenser (10) associated with and preferably in the immediate vicinity of the dispenser (10) arranged reading device (14) reads, preferably wireless, at physical approach of the mobile device (1) stored on the mobile device identifier (4) or a device-specific Identification (4) of the mobile device for comparison with a previously in the electronic Memory unit (18) stored identifier (4),

- The computer unit (12) evaluates the said identifier (4) or the said identifiers (4) and causes based on this evaluation, the automatic dispenser (10) for dispensing the selected goods (B).

2. The method according to claim 1, characterized in that the server (5) causes the generation of an identifier (4) which is stored on the mobile device (1), wherein the identifier (4) preferably includes at least said goods selection in coded form , preferably continue to provide information regarding the goods (B) issuing

Automatic dispensers (10) and / or the pick-up time for the goods (B) at this dispenser (10).

3. The method according to claim 1, characterized in that the server (5) causes the generation of an identifier (4) which is specific to the mobile device (1) and in an electronic memory unit (18) connected to the computer unit (12), preferably together with said item selection, wherein the identifier (4) specific to the mobile device (1) is read by the reader (14) upon physical approach of the mobile device (1) and compared in the memory unit (18) with the previous one stored identifier (4) is made.

4. The method according to any one of the preceding claims, characterized

characterized in that the step of receiving the data by the server (5) from an automatic dispenser (10) with respect to

Availability of goods (B) includes the following steps:

- The server (5) transmitted by data transfer from the user goods selection made to at least one automatic dispenser (10),

a computer unit (12) connected to the at least one automatic dispenser (10) checks the availability of the

selected goods (B) at the dispenser (10) and transmits at least one response to the server (5), if this availability is current and / or at a pickup time transmitted by the user,

- In such a positive response, the server (5) causes the said storage of the identifier (4).

5. The method according to any one of the preceding claims, characterized

in that the server (5) regularly or irregularly receives data relating to the availability of goods (B) from one or more automatic dispensers (10), in particular when the goods in the at least one dispenser (10) change, and on the basis of these data the mobile device (1) transmitted information about these availabilities.

6. The method according to any one of the preceding claims, further

comprising the following steps:

- The server (5) transmits the goods selection made by the user to a plurality of automatic dispensers (10) and asks there the respective

Availability of the selected goods (B),

- at least one of the automatic dispensers (10), which can provide the selected goods (B), transmits a corresponding response to the server (5),

if several automatic dispensers (10) transmit the availability of the selected goods (B) to the server (5),

- Selects the server (5) one of these automatic dispensers (10), possibly with the inclusion of other parameters such as the current distance of the mobile device (1) from the respective one

Automatic dispensers (10) or a user entered via his mobile device (1) route, and transmits a corresponding, binding or non-binding proposal to the mobile device (1), or

- The server (5) transmits the information which output machines (10) are available for goods issue, to the mobile device (1), and gives the user by means of said application software

(2) the possibility of selecting the dispenser (10) at which the goods (B) are to be picked up,

- The server (5) receives from the user via the interface

(3) confirming or selecting the automatic dispenser (10) to pick up the goods (B) and send the confirmation to the

relevant automatic dispenser (10).

7. The method according to any one of the preceding claims, further

comprising the following steps:

the user is shown on the screen of his mobile device (1) whether and which dispensing machines (10) set up at one or more locations are available for dispensing goods (B),

- the server (5) is transmitted via the said interface (3) of the mobile device (1) made by the user choice of one or more automatic dispensers (10) and the goods selection made by the user,

the server (5) transmits the product selection made by the user to the user-selected automatic dispenser (10) and queries there the availability of the selected goods,

- The or the automatic vending machine (10) transmit their answer to the server (5), whether he or she the selected goods (B) available to have,

the server (5) transmits the information about availability to the mobile device (1) of the user,

- The server (5) receives from the user of his over the interface (3) made confirmation of or one of several automatic dispensers (10) for picking up the goods (B) and transmits the confirmation to the relevant automatic dispenser (10).

8. The method according to any one of the preceding claims, characterized

in that the server (5) receives a desired pick-up time for the goods (B) entered by the user via the interface (3) and transmits them to the at least one dispensing machine (10), and / or that the server (5) accordingly Data exchange with the at least one automatic dispenser (10) proposes a pickup time for the selected goods (B) to the user and transmits them to the mobile device (1).

9. The method according to any one of the preceding claims, characterized

in that the automatic dispenser (10) has a

Treatment device (20) is connected upstream, which treats the goods (B) before handover to the automatic dispenser (10), said

Preferably, treatment is started a predetermined time before the pickup time notified by the user of the mobile device (1).

10. The method according to any one of the preceding claims, characterized

in that the automatic dispenser (10) is preceded by an automatically operated oven (20) which automatically passes finished baked goods (B) to the automatic dispenser (10).

1 1. A method according to the preceding claim, characterized in that the oven (20), in particular by the said computer unit (12), a starting time for the baking of selected goods (B) is specified, said baking start preferably a predetermined, if necessary .) Depending on the type of goods and / or the quantity of goods, time before a (1) pickup time of the goods (B) transmitted by the user of the mobile device is located.

12. The method according to any one of the preceding claims, characterized

in that the dispenser (10) or a him

upstream device (20; 30) withholds the selected goods (B), at least up to a pickup time transmitted by the user via the server (5) to the automatic dispenser (10).

13. The method according to any one of the preceding claims, characterized

characterized in that implemented on the mobile device (1)

Application software (2) for communicating with one or more electronic payment systems (8) is designed to pay for the selection of goods.

14. The method according to any one of the preceding claims, characterized

characterized in that the goods selection of the user on a

Display device (32) on the automatic dispenser (10) or another of the automatic dispenser (10) upstream device (20; 30) is displayed, in particular a memory device (30) or a treatment device (20), which is designed for example as a baking oven (20).

A software product for implementation as application software (2) on a mobile device (1), wherein the application software (2) is adapted to execute the steps described in the preceding claims on the mobile device (1) side.

16. Server (5) with software installed on it, the software for

Execution of the steps described in the preceding claims on the part of the server (5) is formed.

17. Device having a dispenser (10) with a reading device (14) for reading an identifier (4) stored in a mobile device (1) or a mobile device-specific identifier (4), wherein the

Reading device (14) is connected to a computer unit (12) which is adapted to process information read by the reading device (14) and, on the basis of this evaluation, to output the goods (B) to be picked up by the automatic dispenser (10)

cause.

18. Device according to the preceding claim, characterized by an upstream oven (20) and optionally an upstream

Storage unit (30), wherein the storage unit (30) is able to promote baked goods (B) in the oven (20).

19. A system for carrying out the method according to any one of the preceding claims, with an application software (2), a server (5) and at least one device with an automatic dispenser (10) according to one of the preceding device claims.