WO2017043226A1

WO2017043226A1 - Maintenance assistance device and maintenance assistance method

Info

Publication number: WO2017043226A1
Application number: PCT/JP2016/072951
Authority: WO
Inventors: 河原弘宜
Original assignee: 株式会社テイエルブイ
Priority date: 2015-09-10
Filing date: 2016-08-04
Publication date: 2017-03-16
Also published as: JP6194129B2; JPWO2017043226A1

Abstract

A maintenance assistance device (20) for assisting a worker (40) in maintenance of a plant (10), said maintenance assistance device being equipped with: a determination unit (24) that determines the operational state of a machine being maintained; a countermeasure selection unit (25) that, on the basis of the determination result, selects a candidate countermeasure for the machine being maintained; a communication unit (21) that is capable of transmitting an alert regarding the machine being maintained and the candidate countermeasure to the terminal of the worker (40), and receiving maintenance work data pertaining to maintenance work performed by the worker (40); a storage unit (22) that accumulates and saves the received maintenance work data; and a learning level analysis unit (27) that analyzes the learning level of the worker (40) on the basis of the accumulated maintenance work data.

Description

Maintenance support device and maintenance support method

The present invention relates to a maintenance support apparatus and a maintenance support method for supporting maintenance of a plant by an operator.

For example, in U.S. Pat. No. 7,912,675 (Patent Document 1), in maintenance management of a steam plant, data to be measured by a monitoring device installed in each steam trap is periodically collected, and each device is based on the collected data. It has been proposed to determine an operating state and notify a worker of a work order and a repair schedule if there is an abnormality. Thus, it can be said that it is effective for performing a smooth maintenance work to warn the worker when there is an abnormality in the equipment and to give an instruction for the work.

U.S. Pat. No. 7,912,675

However, the degree of accumulation of knowledge / skills in maintenance work (so-called proficiency level) differs for each worker, and some workers may not be able to actually perform appropriate work even if they know what to do. . Therefore, it is necessary to improve the level of proficiency of workers by providing educational support such as seminars as needed.

However, even when providing educational support, if the proficiency level of the worker is not grasped, the content of the educational support tends to be general, and it is difficult to provide appropriate educational support. Although it is conceivable to conduct a test as a means of grasping the proficiency level of the worker, it is not efficient because it takes time and cost to perform the test, and even if the test results are good, there are various It cannot be said that it can be applied immediately even at sites where abnormalities can occur, and for this reason, it has not been a method for efficiently and accurately grasping the level of proficiency.

Therefore, it is desired to realize a maintenance support system and a maintenance support method that can efficiently and accurately analyze the proficiency level of workers who perform maintenance work.

The maintenance support device according to the present disclosure is:
A maintenance support device for supporting maintenance of a plant by an operator,
A determination unit for determining an operating state of the maintenance target device; and
A measure selection unit that selects at least one measure candidate for an abnormality of the maintenance target device based on a determination result by the determination unit;
When the countermeasure candidate is selected by the countermeasure selection unit, the warning about the maintenance target device and the selected countermeasure candidate are transmitted to the worker's terminal and transmitted from the terminal. And a communication unit capable of receiving maintenance work data related to maintenance work performed by the worker with respect to the countermeasure candidate,
A storage unit for accumulating and storing the received maintenance work data;
A proficiency level analysis unit that analyzes the proficiency level of the worker based on the accumulated maintenance work data.

According to this configuration, the maintenance work data for analyzing the proficiency level is collected in parallel with the maintenance management of the plant. Therefore, the proficiency level can be analyzed more efficiently than when separate tests are executed. Can do. Then, by accumulating maintenance work data from the worker, it is possible to grasp what kind of maintenance work the worker has performed on the countermeasure candidate selected by the maintenance support device. By analyzing the proficiency level from the contents of the maintenance work actually performed at the site, the proficiency level of the worker can be accurately analyzed at the site level. As described above, according to this configuration, the proficiency level of the worker who performs the maintenance work can be analyzed efficiently and accurately.

Hereinafter, a preferred aspect of the maintenance support device according to the present disclosure will be described. However, the scope of the present invention is not limited by the preferred embodiments described below.

As one aspect, the countermeasure selection unit selects a plurality of countermeasure candidates corresponding to the determination result, the communication unit transmits the plurality of countermeasure candidates to the terminal, and the proficiency analysis unit includes the proficiency analysis unit. In the analysis of the degree, it is preferable to analyze the number of times maintenance work related to the countermeasure candidate is executed for each countermeasure candidate.

That is, an abnormality that occurs in the maintenance target device and a cause that can be considered from the abnormality do not necessarily correspond one-to-one, and a plurality of causes are often considered for a certain abnormality. Therefore, according to this configuration, the countermeasure selection unit selects a plurality of countermeasure candidates corresponding to the determination result, and transmits them by the communication unit. Thus, a plurality of countermeasure candidates corresponding to a plurality of causes considered to be the cause of a certain abnormality can be selected and provided to the operator, and maintenance work can be supported more suitably. However, not all of the countermeasure candidates among the plurality of countermeasure candidates are effective for the abnormality, and the worker selects a countermeasure candidate considered effective and performs maintenance work. For this reason, an operator with a high level of proficiency selects an appropriate countermeasure candidate for the abnormality from among the proposed countermeasure candidates, while an operator with a low level of proficiency selects an incorrect countermeasure candidate. There can be. Therefore, in this configuration, for each type of judgment result, by analyzing the number of maintenance work performed on each countermeasure candidate, it is possible to know which of the plurality of countermeasure candidates is selected by the operator, It can be seen whether the worker has selected an appropriate countermeasure candidate. Thereby, the proficiency level of the worker can be analyzed more efficiently and accurately.

As one aspect, the proficiency level analysis unit, in the proficiency level analysis, for each maintenance operation data, based on an operation state of the maintenance target device in a predetermined period after the maintenance operation is executed, It is preferable to determine whether the work has been effective.

According to this configuration, it is determined whether or not the maintenance target device has been recovered by the maintenance work by seeing the change in the status of the maintenance target device after the maintenance work has been executed, that is, whether or not the maintenance work has been effective. judge. Thus, in this configuration, by analyzing the level of proficiency of the worker in conjunction with the maintenance management of the plant, it is possible to know whether the worker can properly perform maintenance work. Can be grasped more efficiently and accurately.

As one aspect, it is preferable that the proficiency level analysis unit analyzes an effective rate of maintenance work related to the countermeasure candidates for each countermeasure candidate in the proficiency level analysis.

According to this configuration, for example, when a maintenance work that is sure to be effective is being executed but the effective rate (the ratio of the number of effective countermeasures out of the total number of countermeasures executed) is low, It can be considered that the worker is technically inexperienced in performing the maintenance work related to the countermeasure candidate, and the proficiency level can be accurately analyzed based on the effective rate, for example, it can be understood that the proficiency level is low.

Furthermore, when combined with a configuration in which a plurality of countermeasure candidates are transmitted to the terminal on the worker side, it is easy to determine which countermeasure candidate is effective by obtaining the effective rate for each countermeasure candidate. And based on whether the operator has selected a countermeasure candidate with a high effective rate, the proficiency level of the worker can be analyzed more accurately.

As one aspect, the proficiency level analysis unit preferably analyzes, for each countermeasure candidate, an interval at which maintenance work related to the countermeasure candidate is executed in the proficiency level analysis.

According to this configuration, since the interval of the maintenance work performed (so to speak, the recurrence period) is analyzed for each countermeasure candidate, for example, the recurrence period is long although the maintenance work that is surely effective is being executed. If it is short, it is possible that the worker is technically immature and has not been able to properly perform maintenance work, and it can be determined that the level of proficiency is low. Thus, the proficiency level can be suitably analyzed based on the recurrence period.

Further, if this configuration is combined with a configuration for transmitting a plurality of countermeasure candidates to the terminal on the worker side and a configuration for analyzing the effectiveness rate, for example, when a recurrence period is short even though the effectiveness rate is high for a certain countermeasure candidate However, even if the operating state is restored to normal by maintenance work according to the candidate countermeasures, it is considered to be temporary and the root cause has not been resolved. The proficiency level can be analyzed from multiple viewpoints, and the proficiency level of the worker can be analyzed more accurately.

As one aspect, a guidance presentation unit that transmits guidance information for performing maintenance work on the candidate countermeasures through the communication unit in response to a request from the terminal is provided, and the proficiency level analysis unit includes the proficiency level analysis unit. In the degree analysis, it is preferable to count the number of times the guidance information is requested to be transmitted for each countermeasure candidate.

According to this configuration, as the number of times guidance information is requested increases, it can be understood that the worker is not used to the maintenance work, and the proficiency level can be analyzed in consideration of this. Thereby, the proficiency level can be analyzed from a complex viewpoint, and the proficiency level can be analyzed more accurately.

As one aspect, it is preferable to provide a policy planning unit that formulates a policy for providing educational support according to the worker based on the analysis result by the proficiency level analysis unit.

According to this configuration, it is possible to make a plan for each worker according to the analysis result by the proficiency level analysis unit, and to provide education support according to the worker.

The maintenance support method according to the present disclosure is:
A maintenance support method for supporting maintenance of a plant by an operator,
Determine the operating status of the maintenance target device,
Based on the determination result, select at least one countermeasure candidate for the abnormality of the maintenance target device,
Sending a warning about the maintenance target device and the selected countermeasure candidate to the worker's terminal,
Receiving maintenance work data related to the maintenance work performed by the worker, transmitted from the terminal as a response to the transmitted warning and the countermeasure candidate,
Accumulate and store the received maintenance work data,
The proficiency level of the worker is analyzed based on the accumulated maintenance work data.

According to this configuration, it is possible to suitably obtain the same operational effects as the maintenance support device described above.

Overview diagram of a maintenance support system using the maintenance support device according to the present embodiment Overview diagram of the steam plant monitoring system Block diagram of maintenance support device The figure which shows an example of the management image provided by a maintenance assistance apparatus The figure which shows an example of the management image provided by a maintenance assistance apparatus The figure which shows an example of the management image provided by a maintenance assistance apparatus The figure which shows an example of the management image provided by a maintenance assistance apparatus

Embodiments of a maintenance support device and a maintenance support method according to the present disclosure will be described with reference to the drawings. The maintenance support device 20 (FIG. 1) according to the present embodiment supports maintenance of the plant 10 by an operator. The maintenance support device 20 includes a determination unit 24 (FIG. 1), a countermeasure selection unit 25 (FIG. 1), a communication unit 21 (FIG. 3), a storage unit 22 (FIG. 1), and a proficiency analysis unit 27 (FIG. 1). Prepare. The determination unit 24 determines the operating state of the maintenance target device 11 (FIG. 2). The countermeasure selection unit 25 selects at least one countermeasure candidate for the abnormality of the maintenance target device 11 based on the determination result by the determination unit 24. When the determination result by the determination unit 24 is not normal, the communication unit 21 transmits a warning and a countermeasure candidate for the maintenance target device 11 to the operator's terminal 30 (FIG. 1), and also transmits the warning and the countermeasure candidate that have been transmitted. It is possible to receive the maintenance work data related to the maintenance work performed by the worker transmitted from the terminal 30 as a response to The storage unit 22 accumulates and stores the received maintenance work data. Then, the proficiency level analysis unit 27 analyzes the proficiency level of the worker based on the accumulated maintenance work data. Thereby, the proficiency level of the worker who performs the maintenance work can be analyzed efficiently and accurately. Hereinafter, first, an overview of the maintenance support system 1 and the maintenance support method using the maintenance support device 20 according to the present embodiment will be described with reference to FIG.

As shown in FIG. 1, the maintenance support system 1 includes a maintenance management target plant 10, a maintenance support device 20, and an operator terminal 30.

The plant 10 is configured to include a large number of devices (not shown), and a device that is to be maintained is provided with a detector that detects its operating state. The detector periodically monitors the maintenance target device, and the detection data is transmitted to the maintenance support device 20.

In the maintenance support device 20, the determination unit 24 determines the operating state of the maintenance target device based on the detection data from the maintenance target device input to an input unit (not shown). The countermeasure selection unit 25 selects at least one countermeasure candidate for the abnormality of the maintenance target device based on the determination result by the determination unit 24. When a countermeasure candidate is selected by the countermeasure selection unit 25, a communication unit (not shown) can transmit a warning about the maintenance target device and the countermeasure selected by the countermeasure selection unit 25 to the operator terminal 30. is there. Furthermore, maintenance work data related to the maintenance work performed by the worker 40 transmitted from the worker terminal 30 as a response to the transmitted warning and countermeasure can be received by the communication unit. The storage unit 22 accumulates and stores the received maintenance work data. Then, the proficiency level analysis unit 27 analyzes the proficiency level of the worker 40 based on the accumulated maintenance work data. Based on the analysis result by the proficiency level analysis unit 27, the policy planning unit 28 plans a policy for providing education support according to the worker 40.

In the maintenance support device 20, the countermeasure selection unit 25 selects a plurality of countermeasure candidates corresponding to the determination result, and the communication unit transmits the plurality of countermeasure candidates to the terminal. Thereby, the countermeasure candidate for every cause considered as a candidate can be selected and transmitted, and maintenance work can be supported more suitably. Accordingly, the proficiency level analysis unit 25 analyzes the number of times maintenance work related to the countermeasure candidates is executed for each of the countermeasure candidates in the proficiency level analysis. By analyzing the number of executions for each countermeasure candidate in this way, it is possible to know the tendency of the worker who is executing more of the countermeasures, and to see whether the worker has selected the appropriate countermeasure. .

Further, the proficiency level analysis unit 27 determines whether or not the maintenance work is effective based on the operating state of the maintenance target device for a predetermined period after the maintenance work is performed for each maintenance work data in the proficiency level analysis. Determine. Furthermore, the proficiency level analysis unit 27 analyzes the effective rate of maintenance work related to the countermeasure candidates for each countermeasure candidate in the proficiency level analysis. In this way, by analyzing the level of proficiency of the worker in conjunction with the maintenance management of the plant, it can be seen whether the worker is properly taking countermeasures, so that the level of proficiency of the worker is more efficient and It can be accurately grasped.

Further, the proficiency level analysis unit 27 analyzes the interval of maintenance work performed on the maintenance target device for each measure candidate in the proficiency level analysis. As a result, the interval between countermeasures taken (so-called recurrence period) is analyzed. For example, when the recurrence period is short, there is a possibility that the operator 40 is technically immature and has not properly implemented countermeasures. Yes, the proficiency level can be suitably analyzed based on the recurrence period, for example, it can be determined that the proficiency level is low.

The maintenance support device 20 transmits a guidance information for executing maintenance work related to countermeasure candidates through a communication unit in response to a request from the operator terminal 30 (not shown in FIG. 3). Then, the proficiency level analysis unit 27 aggregates the number of times guidance information transmission is requested for each measure candidate in the proficiency level analysis. Thus, it can be understood that the more times the guidance information is requested, the less familiar the operator is with the maintenance work, and the proficiency level can be analyzed in consideration of this.

The worker terminal 30 can receive the warning about the maintenance target device transmitted from the maintenance support device 20 and the countermeasure selected by the countermeasure selection unit 25. The worker 40 who uses the worker terminal 30 can view the warning and countermeasures. Further, when the worker 40 inputs maintenance work data related to the executed maintenance work after performing the maintenance work, the maintenance work data is transmitted to the maintenance support apparatus 20.

A procedure for supporting maintenance of the plant 10 by an operator using the maintenance support system 1 as described above will be described. First, data detected by a detector installed in the maintenance target device is transmitted from the plant 10 side to the maintenance support device 20 periodically or in real time (# 1). And the determination part 24 of the maintenance assistance apparatus 20 determines the operating state of the said maintenance object apparatus based on detection data. When the determination result is not normal (# 2), the countermeasure determining unit 25 selects a countermeasure candidate to be performed on the maintenance target device based on the determination result, and gives a warning and a countermeasure candidate for the maintenance target device. Is transmitted to the worker terminal and stored in the storage unit 22 (# 3). On the other hand, the worker 40 performs maintenance work on the maintenance target device in the plant 10 in accordance with the transmitted countermeasure candidate (# 4). After performing the maintenance work, the worker 40 inputs the maintenance work data to the worker terminal 30 as a response to the transmitted warning and countermeasure candidate, and the maintenance work data is transmitted to the maintenance support device 20. (# 5). The maintenance support device 20 receives maintenance work data transmitted from the worker terminal 30. Then, by repeating # 1 to # 5, the maintenance support device 20 accumulates and stores the received maintenance work data and countermeasure candidate data in the storage unit 22. As described above, the maintenance support system 1 collects maintenance work data and countermeasure candidate data for analyzing a proficiency level described later while performing maintenance management of the plant 10 in the order of # 1 to # 5.

Thereafter, when there is a request from the administrator of the maintenance support apparatus 20 to provide education support for the worker 40, the proficiency level analysis unit 27 determines the proficiency level of the worker 40 based on the accumulated maintenance work data. Analyze (# 6). When the proficiency level is analyzed, the policy planning unit 28 further formulates a policy for providing education support according to the worker 40 based on the analysis result by the proficiency level analysis unit 27 (# 7). Then, based on the proposed policy, education support is provided to the worker 40 (# 8).

As described above, according to the maintenance support system 1 using the maintenance support device 20 and the maintenance support method thereof, maintenance work data for analyzing proficiency is collected in parallel with maintenance management of the plant 10. The proficiency level can be analyzed more efficiently than when testing is performed. Then, by accumulating the maintenance work data from the worker 40, it is possible to grasp what kind of maintenance work the worker 40 has performed for the countermeasure selected by the maintenance support device 20. By analyzing the proficiency level from the contents of the maintenance work actually performed at the site, the proficiency level of the worker 40 can be accurately analyzed at the site level. Then, the policy planning unit 28 can plan for each worker a policy that matches the proficiency level, and can provide education support according to the worker.

Hereinafter, an example in which the maintenance support device according to the present embodiment is applied to a monitoring system that monitors a steam plant in which a number of steam traps, which are examples of maintenance target devices, are installed in various places will be described in detail.

As shown in FIG. 2, the monitoring system 2 to which the maintenance support device 20 according to the present embodiment is applied monitors the operation state of a large number of steam traps 11 installed at various locations in the steam plant 10 by the maintenance support device 20. In general, in the monitoring system 2, data collected from the steam trap 11 in the steam plant 10 is transmitted to the maintenance support device 20 via the network 50, and the maintenance support device 20 analyzes the transmitted data, and an abnormality is detected. If there is, a notification is sent to the worker terminal 30. Hereinafter, the monitoring system 2 will be described more specifically.

Although many of the steam plants 10 are omitted in FIG. 2 for the sake of simplicity, a number of steam traps 11 are installed in various places, and the operation of the steam traps 11 is performed for each steam trap 11 to be monitored. A detector 12 for detecting the state is provided. Further, the detector 12 can communicate with the worker terminal 30 via the repeater 13, and the detection data of the detector 12 for each steam trap 11 is transmitted to the worker terminal 30. That is, in the steam plant 10, detection data for each steam trap is collected in the worker terminal 30.

In the present embodiment, the detector 12 includes a temperature sensor and an ultrasonic sensor (not shown), and detects temperature and ultrasonic vibration as an example of the operating state of the steam trap 11. The detector 12 detects the detection by the temperature sensor and the ultrasonic sensor continuously or at predetermined time intervals by a control unit (not shown), and is detected from each sensor by a communication unit (not shown) after each detection. Temperature and ultrasonic vibration detection data are transmitted to the operator terminal 30 via the repeater 13. For example, by intermittently detecting the operating state of the steam trap 11, the power consumption of the detector 12 can be suppressed and the cost can be reduced. In addition, each detector 12 is configured to transmit, along with detection data, identification information (model, installation location, application (such as temperature and pressure conditions)) of the steam trap 11 in which the detector 12 is installed, and the date and time of detection. It can be.

The operator terminal 30 has a browser function and can use a Web service for plant maintenance management provided by the maintenance support device 20. The worker terminal 30 collects detection data from each detector 12 and transmits the collected detection data to the maintenance support apparatus 20 via the network 50 as part of a Web service provided by the maintenance support apparatus 20. . The worker terminal 30 is not particularly limited as long as it can receive at least detection data from the detector 12 (repeater 13) and can use the Web service provided by the maintenance support device 20 via the network 50. For example, a computer such as a PC may be used. It should be noted that the operator terminal 30 mainly uses a stationary terminal that collects and transmits detection data and a mobile terminal such as a smartphone for using the Web service provided by the maintenance support device 20. A plurality of terminals may be used.

The maintenance support device 20 collects detection data transmitted from the worker terminal 30 and analyzes it. Specifically, as shown in FIG. 3, the maintenance support device 20 includes a communication unit 21 that includes a communication device that can transmit and receive data via a network 50, and a storage unit 22 that includes, for example, a hard disk and stores various data. And a calculation unit 23 that includes a CPU and performs various data processing. In FIG. 2, the maintenance support device 20 is connected to one steam plant 10 via the network 30, but may be connected to a plurality of plants, collecting detection data from each plant 10, It is also possible to analyze. In addition, the maintenance support device 20 provides a Web service for plant maintenance management, notifies a determination result by the determination unit 24 described later, and sends various data to the user according to access from the user. Provide users with various functions related to plant maintenance and management.

The storage unit 22 includes a database that stores the detection data of the detector 12 in association with the identification information of the steam trap 11 in an accumulative manner. The database also stores determination results by the determination unit 24 described later. The storage unit 22 also stores a correspondence table (details will be described later) used by the measure selection unit 25 to select measures to be taken for the steam trap 11. In the maintenance support device 20, the external server may be used as a storage unit, and the detection data of the detector 12 may be stored in the external server.

The calculation unit 23 includes a determination unit 24 that analyzes the operating state of the steam trap 11 based on the detection data, a countermeasure selection unit 25 that selects a countermeasure candidate for the maintenance target device 11 based on the determination result of the determination unit 24, A guidance presentation unit 26 that transmits guidance information for executing countermeasure candidates in response to a request from the worker terminal 30 via the communication unit 21, and maintenance work data that will be described later stored in the storage unit 22 are analyzed. A maintenance work analysis unit (corresponding to the proficiency level analysis unit) 27 and a policy planning unit 28 for planning a policy for providing education support according to the worker 40 based on the analysis result of the maintenance work analysis unit 27. .

Based on the detection data, the determination unit 24 determines whether the operating state of the steam trap is normal or abnormal (probability of becoming defective or having a high probability of reaching failure thereafter). Further, when determining the defect or the tendency to be defective, the determination unit 24 also determines the type of defect such as a toe defect or a defect defect. For example, the determination by the determination unit 24 is performed by setting a threshold value for each type of defect or defect tendency and determining whether the detection data exceeds the threshold value.

When the determination result by the determination unit 24 is not normal (that is, when it is defective or defective), the countermeasure selection unit 25 selects a countermeasure candidate to be performed on the maintenance target device based on the determination result. Specifically, in the storage unit 22, the combination of the conditions of the steam trap 11 such as model, installation location, application (temperature pressure condition, etc.) and the type of each defect (that is, the determination result in the determination unit 24) A correspondence table in which candidate countermeasures for the steam trap 11 corresponding to the type (determination result) are associated with each other is stored. This is because the conditions for the steam trap 11 and the countermeasures to be taken differ depending on the type of the defect, and it is necessary to select a countermeasure candidate in consideration of the conditions of the steam trap 11 and the type of the defect, This is because a plurality of causes are candidates as a cause of a certain abnormality, and it is necessary to present a countermeasure candidate for each cause. And the countermeasure selection part 25 reads the identification information about the vapor | steam trap 11 from the memory | storage part 22, when the determination result by the determination part 24 is a defect or a defect tendency. Thereafter, the countermeasure selection unit 25 refers to the correspondence table stored in the storage unit 22 and selects a plurality of countermeasure candidates corresponding to the target steam trap 11 and the type of failure as the determination result.

When the countermeasure selection unit 25 selects a countermeasure candidate, the communication unit 21 can transmit a warning about the maintenance target device and the countermeasure candidate selected by the countermeasure selection unit 25 to the worker terminal 30. In addition, maintenance work data to be described later can be received. The form of the transmission is not particularly limited, for example, e-mail, but in this embodiment, it is selected by the warning and countermeasure selection unit 25 for the maintenance target device by the Web service for maintenance management provided by the maintenance support apparatus 20. The countermeasure candidates are displayed on the display unit of the worker terminal 30 via a browser. Hereinafter, an example of a maintenance management service provided by the maintenance support apparatus 20 will be described.

First, the maintenance support apparatus 20 determines an ID for each worker 40 registered in the maintenance management service, and takes charge of the ID and the worker's personal information (name and which plant of which company) in the storage unit 22. Or the like) is stored in association with each other. Then, the worker 40 can use the maintenance management service by inputting his / her ID. For example, the management image 60 as shown in FIG. 4 is displayed on the display unit of the worker terminal 30.

FIG. 4 is an example of a management image 60 provided by the maintenance support device 20 and displayed on the display unit of the worker terminal 30. The management image 60 includes a trap image 61 schematically showing the arrangement of the steam trap 11 in the plant 10 and the state (normal, tendency to deteriorate, failure, and type of failure) of each steam trap displayed in the trap image 61. Etc.) and a list 62 displaying importance. As shown in FIG. 4, when any of the steam traps 11 to be maintained (represented by circles in the trap image 61) is determined to be defective, the trap image 61 is determined to be defective. The display of the location corresponding to the steam trap 11 made is visually distinguished from other locations (for example, it is a broken line in FIG. 4). Further, in the list 62, the steam traps 11 determined to have a tendency to deteriorate are displayed in the column of the tendency to deteriorate. Thereby, the worker 40 can know through the worker terminal 30 which steam trap 11 tends to become defective.

And if the location regarding the vapor | steam trap 11 determined to be a defect tendency is selected from the trap image 61 or the list | wrist 62, it will replace with the trap image 61, as shown in FIG. A trap information image 63 showing a change in temperature with time, location information, and detailed information) is displayed. Thereby, the operator 40 can know the detailed information of the steam trap 11 made into the defect tendency.

Furthermore, when an arbitrary place in the trap information image 63 is selected, as shown in FIG. 6, a countermeasure image 64 displaying a countermeasure to be considered for the steam trap 11 is displayed. The countermeasure candidates listed in the countermeasure image 64 are countermeasure candidates selected by the countermeasure selection unit 25. Thereby, the operator 40 can know the candidate of the countermeasure which should be performed about the steam trap 11 determined to be a defect tendency. Then, the worker 40 selects a candidate for countermeasure that is considered to be effective, and performs maintenance work on the steam trap 11.

Further, in the maintenance management service, it is possible to provide the worker 40 with guidance information (explanation of work procedure) for the worker 40 to perform the maintenance work regarding the countermeasure candidate. For example, although illustration is omitted, a guidance information request icon is displayed on the management image 60 for each proposed countermeasure candidate, and the selected countermeasure is selected for the maintenance support apparatus 20 by selecting the icon. Guidance information about the candidate is requested, and the communication unit 21 of the maintenance support device 20 receives this request. In the maintenance support device 20, various countermeasure candidates and guidance information corresponding thereto are stored in the storage unit 22 in association with each other, and the guidance presentation unit 26 responds to a request from the operator terminal 30. Guidance information to be extracted is extracted and transmitted to the operator terminal 30 via the communication unit 21. In this way, guidance information is provided to the worker 40.

After the worker 40 has performed the maintenance work on the steam trap 11, the worker 40 performs an input operation on the performed maintenance work on the worker terminal 30. Specifically, when an executed countermeasure candidate is selected for the countermeasure image 64, an input image 65 is displayed as shown in FIG. When “Yes” in the input image 65 is selected, the input operation is completed, and candidate countermeasures executed as maintenance work data related to the maintenance work performed by the worker 40 and their date and time are transmitted to the maintenance management apparatus 20. Is done. At this time, when the worker 40 has requested transmission of guidance information for a countermeasure candidate that has been executed, the number of times the transmission of guidance information has been requested is also transmitted as maintenance work data.

The transmitted maintenance work data is received by the communication unit 21 and stored in the storage unit 22. In the storage unit 22, the ID of the worker 40, the identification information of the target steam trap 11, the determination result determined by the determination unit 24, the countermeasure candidate selected by the countermeasure selection unit 25, and the received maintenance work data. Store it in association. As a result, among the countermeasure candidates selected from a certain determination result, which countermeasure candidate the worker 40 has executed is stored cumulatively for each worker 40.

In the present embodiment, as described above, the worker 40 is notified of the warning about the maintenance target device and the countermeasure candidate, and the maintenance work data related to the maintenance work performed by the worker is transmitted to the maintenance support apparatus 20. The In the above description, the case where the steam trap 11 tends to become defective has been described as an example, but the same applies when it is determined as defective. Then, by repeating this, maintenance work data is stored cumulatively in the storage unit 22. In the maintenance support device 20 according to the present embodiment, the maintenance work analysis unit 27 analyzes the effectiveness of the countermeasure candidates and the worker's proficiency based on the accumulated maintenance work data. Hereinafter, analysis of the effectiveness of countermeasure candidates and analysis of the proficiency level of workers will be described.

[Analysis of effectiveness of countermeasure candidates]
The maintenance work analysis unit 27 receives a request from the administrator via the network 50 or the input unit of the maintenance support apparatus 20, or periodically, based on the accumulated maintenance work data, in the determination unit 24. The effectiveness of each countermeasure candidate selected according to the determination result is analyzed, and the effectiveness is transmitted to the operator terminal 30 together with the countermeasure candidate selected by the warning and countermeasure selecting unit 25. Alternatively, based on the effectiveness, the correspondence table in which the combination of the condition of the steam trap 11 for selecting a countermeasure candidate and the type of defect and the countermeasure candidate corresponding thereto is associated is corrected, and a countermeasure selection unit The countermeasure candidate selected by 25 reflects the effectiveness. In the present embodiment, the maintenance work analysis unit 27 performs statistical analysis of the accumulated maintenance work data, and generates validity information for grasping the validity of the maintenance work regarding the countermeasure candidates.

Specifically, the maintenance work analysis unit 27 first validates the maintenance work based on the operating state of the steam trap 11 in a predetermined period after the maintenance work by the worker 40 is executed for each maintenance work data. It is determined whether or not. As described above, the storage unit 22 stores the detection data of the detector 12 in association with the identification information of the steam trap 11, and maintenance work by the operator 40 out of the stored detection data. If the detection data of the steam trap 11 after the above is executed is analyzed, the change in the operating state of the steam trap 11 after the maintenance work can be understood. As a result, when the steam trap 11 recovers normally after the maintenance work is performed, it can be seen that the maintenance work is effective, and when the steam trap 11 is still defective or has a tendency to deteriorate, the maintenance work is effective. You can see that there wasn't. The maintenance work analysis unit 27 firstly sets each steam trap 11 (or each group when a group consisting of a plurality of steam traps 11 determined based on the installation position of the steam trap 11 or the like is set) and Classify the maintenance work data based on the type of defect. And about each classification | category, the above determinations are performed for every maintenance work data. The determination results are totaled for each countermeasure candidate, and the maintenance work effective rate is obtained for each countermeasure candidate. Thereby, for each combination of the target steam trap 11 (or steam trap group) and the type of failure, the effective rate of each countermeasure candidate corresponding to this is obtained. In addition, the maintenance work analysis unit 27 aggregates and analyzes intervals (so-called recurrence periods) at which maintenance work related to the countermeasure candidates is executed for each countermeasure candidate in each classification based on the classified maintenance work data.

As a result of the analysis in this way, as the effectiveness of the maintenance work related to the countermeasure candidates, the effectiveness rate for each of the candidate steam traps 11 (or steam trap groups) and a plurality of countermeasure candidates selected for each type of failure. The recurrence period is obtained, and for example, the validity information shown in the following Table 1 is generated.

Here, the effective rate is the ratio of the number of effective maintenance operations among the total number of executions of maintenance work for candidate countermeasures. The number of effective times of 8/10 indicates that maintenance work for the countermeasure candidates has been executed a total of 10 times, of which 8 times were effective. The measure execution interval is a recurrence period, and when it is three days ago, it means that the maintenance work for the same type of measure candidate is executed again three days after the previous maintenance work.

And when the maintenance work analysis part 27 produces | generates such effectiveness information, when transmitting the warning and countermeasure candidate about the steam trap 11 to the operator terminal 30 after that, this effectiveness information will be used as countermeasure candidate. Send in the state associated with. From such validity information, the worker 40 can grasp at least the following. First, it can be seen that the higher the effectiveness rate of a certain candidate for countermeasures, the more effective the candidate countermeasures are for the type of failure in the target steam trap 11. Further, when the recurrence period is short for a certain countermeasure candidate, the countermeasure candidate is only an ad hoc one with respect to the type of failure in the target steam trap 11, and in order to eliminate the root cause It can be seen that other countermeasure candidates are effective. By transmitting such effectiveness information together with the countermeasure candidates to the worker terminal 30, the worker 40 can easily perform appropriate maintenance work.

Also, the maintenance work analysis unit 27 corrects the correspondence table used by the measure selection unit 25 based on the generated validity information. For example, when the effectiveness rate of a certain countermeasure candidate is 0 or extremely low, it is meaningless to perform maintenance work related to the countermeasure candidate, and therefore the countermeasure candidate is deleted in the corresponding part of the correspondence table. Further, if the recurrence period is short even if the effective rate is high, since the fundamental solution to the cause of the failure of the target steam trap 11 is not made, the countermeasure candidate is excluded in the corresponding part of the correspondence table. . In addition, countermeasure candidates that are not implemented and are not required to have an effective rate or recurrence period are other candidate countermeasures that have a sufficiently high effective rate and a long recurrence period. Because the solution candidate can solve the problem sufficiently, the solution candidate is unnecessary and is excluded from the correspondence table. From this point of view, determination criteria related to the effective rate, determination criteria related to the recurrence period, determination criteria combining the effective rate and the recurrence period, etc. are set, and the maintenance work analysis unit 27 performs unnecessary countermeasures in accordance with these determination criteria. The candidates are excluded from the correspondence table, and the countermeasure selection unit 25 selects only the countermeasure candidates that are truly effective for the combination of the condition of the steam trap 11 and the type of failure. In addition, each countermeasure candidate may be ranked and classified according to the effectiveness rate in the correspondence table, and the rank of the countermeasure candidate may be corrected based on the generated effectiveness information (efficiency rate If the value is lower than the predetermined value, the rank is lowered).

[Analysis of proficiency level of workers]
The maintenance support device 20 according to the present embodiment is proficient in maintenance management of the plant 10 for each worker based on the maintenance work data accumulated in response to a request from the administrator of the maintenance support device 20. Analyzing the degree of proficiency and formulating measures for providing educational support according to the proficiency level. Thereby, it is possible to provide educational support suitable for each worker 40.

First, an administrator analyzes the proficiency level of a certain worker 40 or a group of workers 40 in a certain plant via the network 50 or the input unit of the maintenance support device 20 and provides support for education based on the maintenance support device 20. When there is a request for generating this measure, the maintenance work analysis unit 27 analyzes the proficiency level of the worker 40 based on the stored maintenance work data. In the present embodiment, the maintenance work analysis unit 27 performs statistical analysis of the accumulated maintenance work data, and generates proficiency level information for grasping the proficiency level of the worker 40.

Specifically, first, the maintenance work analysis unit 27 is based on each steam trap 11 (or each steam trap group) and the type of failure in the same manner as in [Analysis of effectiveness of countermeasure candidates]. The maintenance work data is classified, and for each classification, whether the maintenance work is effective based on the operating state of the steam trap 11 in a predetermined period after the maintenance work by the worker 40 is executed for each classification. Determine whether or not. Then, the effective rate and recurrence period are tabulated and analyzed for each countermeasure candidate in each classification. Furthermore, the maintenance work analysis unit 27 aggregates the number of times guidance information transmission is requested for each countermeasure candidate in the classification based on the classified maintenance work data in the proficiency level analysis.

In this way, the maintenance work analysis unit 27 determines, for each target steam trap 11 (or steam trap group) and the type of failure, the maintenance work effectiveness rate, recurrence period, guidance for each corresponding countermeasure candidate. Analyze the frequency and frequency of requests for information transmission. And thereby, the maintenance work analysis part 27 produces | generates the proficiency level information shown in following Table 1 for every kind of the target steam trap 11 (or steam trap group) and its defect, for example.

Here, the effective rate, number of effective times, and countermeasure implementation interval are the same as in Table 1. The guidance presentation count is the number of times that transmission of guidance information is requested. In addition, the implementation frequency for each countermeasure candidate in the classification may be obtained, and this implementation frequency may also be included in the proficiency level information. The implementation frequency is the ratio of the number of times that the maintenance work for the countermeasure candidate is performed to the number of times the countermeasure candidate is proposed, and for each classification based on the combination of the target steam trap 11 (or steam trap group) and the type of failure. Ask. Thereby, it can be understood which countermeasure candidate is frequently selected by the operator 40 among the proposed countermeasure candidates. By generating such proficiency level information, the following can be understood.

For example, based on the execution frequency, it can be understood which countermeasure candidate the worker 40 has selected, and based on the selection ratio, the worker 40 has selected the appropriate selection candidate, and so on. You can understand your proficiency level.

Based on the effectiveness rate, if the effectiveness rate is low for a candidate for a measure that is known to be reliably effective, the worker is considered to be technically inexperienced and has a low level of technical proficiency. When the efficiency is high, it is considered that the skill to execute the countermeasure candidate is acquired and the skill level is high. The state where the countermeasure candidate is known to be surely effective is, for example, that sufficient maintenance work data for various workers 30 has been accumulated so far, and the effectiveness rate for the countermeasure candidate is sufficiently guaranteed. There are cases.

By combining the effective rate and the execution frequency, when the execution frequency of a countermeasure candidate having a high effective rate is high, the worker 40 understands an effective measure for the target steam trap 11. Therefore, it is considered that the level of proficiency in terms of knowledge is high, and if the frequency of implementation of countermeasure candidates with a low effectiveness rate is high, the level of proficiency in terms of knowledge is considered low.

Also, based on the recurrence period, if the recurrence period is short even though measures that are known to be surely effective are being implemented, the worker is not able to perform the work sufficiently and technically. It is considered immature and has a low level of technical proficiency, and if the recurrence period is sufficiently long, he has acquired a technique for executing candidate countermeasures and is considered to have a high level of technical proficiency.

Also, if the effective rate and the recurrence period are combined, if the effective rate for a given measure is high but the recurrence period is short, even if the operating state recovers to normal due to the measure, it is temporary. The cause is considered to have not been resolved, and it was found that other measures should have been originally implemented, and although technically sufficient, it is thought that the level of proficiency is insufficient in terms of knowledge.

Based on the number of times the guidance is presented, it can be understood that the more times the guidance information is requested, the less familiar the worker is with the maintenance work, and at least the less technical level.

Thus, based on each item statistically analyzed by the maintenance work analysis unit 27, it is possible to analyze the technical level (that is, the technique for performing the maintenance work) and the knowledge level of knowledge. The maintenance work analysis unit 27 not only generates proficiency level information, but also for each item of the proficiency level information (effective rate, recurrence period, effective frequency, execution frequency, guidance presentation frequency) for each item or a plurality of items A determination criterion such as a threshold value may be provided for each combination of items, and the proficiency level of the worker 40 may be determined according to the determination criterion.

Then, after the analysis by the maintenance work analysis unit 27, the policy planning unit 28, based on the analysis result (the proficiency level information or the determination result of the proficiency level of the worker 40) by the maintenance work analysis unit 27, the worker 40 ( Or, a plan for providing educational support according to a group of workers 40) is planned. For example, first, the tendency of the proficiency level of the worker 40 (which kind of defect and which maintenance work for the defect is lacking, whether the skill level is technical or knowledge is lacking) Is analyzed from the analysis result of the maintenance work analysis unit 27, and it is determined whether or not the worker 40 needs education support. Develop a strategy for If the operator 40 lacks technical proficiency for a certain countermeasure candidate, he or she makes a technical education support measure that can execute the countermeasure candidate. On the other hand, when a certain worker 40 lacks knowledge level in knowledge and tends to select an erroneous countermeasure candidate, a measure for making up for it is devised. In addition, for example, when targeting a group of workers 40 such as the worker 40 in a certain plant, when most of the workers 40 belonging to the group lack skill in the same field, If you plan to hold a seminar for a group, or if only a part of the group has a low level of proficiency, plan a one-on-one lecture or video distribution for that person. In this way, the policy planning unit 28 determines the education support format (such as a seminar for a large number of people or a one-on-one lecture for individuals) and the content of the education support from the analysis result by the maintenance work analysis unit 27. Make a plan.

The analysis result of the proficiency level generated by the maintenance work analysis unit 27 and the policy planning unit 28 and the education support policy are displayed on the display unit of the maintenance support device 20 or displayed on the display unit of the administrator's terminal. Provided to the administrator. Then, the manager conducts a seminar or the like for the target worker 40 based on the analysis result of the proficiency level and the educational support policy.

As described above, in the maintenance support device 20 according to the present embodiment, the maintenance work analysis unit 27 analyzes the effectiveness of the countermeasure candidates and the worker's proficiency based on the accumulated maintenance work data. Thus, appropriate selection candidates can be presented to the worker 40, and the proficiency level of the worker 40 can be improved by providing appropriate education support to the worker 40. Execution of maintenance work can be promoted.

[Other Embodiments]
Finally, other embodiments of the maintenance support device and the maintenance support method according to the present disclosure will be described. Note that the configurations disclosed in the following embodiments can be applied in combination with the configurations disclosed in other embodiments as long as no contradiction arises.

(1) In the above embodiment, the configuration using the steam trap 11 as the target device has been described as an example. However, embodiments of the present invention are not limited to this, and may be configured using other devices.

(2) In the above embodiment, the countermeasure selection unit 25 has been described as an example of a configuration in which a plurality of countermeasure candidates corresponding to the target steam trap 11 and the type of failure as a determination result are selected. However, the embodiment of the present invention is not limited to this, and the countermeasure selection unit 25 may select one countermeasure candidate.

(3) In the above embodiment, the maintenance work analysis unit 27 analyzes each skill level of the target steam trap 11 (or steam trap group) and the type of failure in the analysis of the proficiency level of the worker 40. The configuration for analyzing the maintenance work effectiveness rate, the recurrence period, the number of times that guidance information is requested to be transmitted, and the frequency of implementation of the countermeasure candidates has been described as an example. However, the maintenance work analysis unit 27 is not limited to the embodiment of the present invention, and may analyze a part of these, or may analyze other data.

(4) In the above embodiment, the configuration in which the maintenance support apparatus 20 includes the policy planning unit 28 has been described as an example. However, the embodiment of the present invention is not limited to this, and the maintenance support device 20 does not include the policy planning unit 28. From the analysis result of the proficiency level of the worker 40 by the maintenance work analysis unit 27, the administrator himself / herself can A policy for educational support may be planned in the same manner as the policy planning unit 28.

(5) Regarding other configurations, it should be understood that the embodiments disclosed herein are illustrative in all respects and that the scope of the present invention is not limited thereby. Those skilled in the art will readily understand that modifications can be made as appropriate without departing from the spirit of the present invention. Accordingly, other embodiments modified without departing from the spirit of the present invention are naturally included in the scope of the present invention.

The present invention can be used, for example, to support maintenance of a plant by an operator.

10 Plant 11 Steam trap (maintenance target equipment)
20 maintenance support device 21 communication unit 22 storage unit 24 determination unit 25 measure selection unit 26 guidance presentation unit 27 maintenance work analysis unit (skill level analysis unit)
28 Policy Planning Department 30 Worker terminal (terminal)
40 workers

Claims

A maintenance support device for supporting maintenance of a plant by an operator,
A determination unit for determining an operating state of the maintenance target device; and
A measure selection unit that selects at least one measure candidate for an abnormality of the maintenance target device based on a determination result by the determination unit;
When the countermeasure candidate is selected by the countermeasure selection unit, the warning about the maintenance target device and the selected countermeasure candidate are transmitted to the worker's terminal and transmitted from the terminal. And a communication unit capable of receiving maintenance work data related to maintenance work performed by the worker with respect to the countermeasure candidate,
A storage unit for accumulating and storing the received maintenance work data;
A maintenance support device comprising: a proficiency analysis unit that analyzes the proficiency level of the worker based on the accumulated maintenance work data.
The countermeasure selection unit selects a plurality of the countermeasure candidates,
The communication unit transmits a plurality of countermeasure candidates to the terminal,
The maintenance support device according to claim 1, wherein the proficiency level analysis unit analyzes the number of times maintenance work related to the countermeasure candidates is executed for each of the countermeasure candidates in the proficiency level analysis.
Whether the proficiency analysis unit is effective in the proficiency analysis based on the operation state of the maintenance target device in a predetermined period after the maintenance operation is performed for each maintenance operation data. The maintenance support apparatus according to claim 1, wherein the maintenance support apparatus determines whether or not.
The maintenance support device according to claim 3, wherein the proficiency level analysis unit analyzes an effective rate of maintenance work related to the countermeasure candidates for each countermeasure candidate in the proficiency level analysis.
The maintenance support device according to any one of claims 1 to 4, wherein the proficiency analysis unit analyzes an interval at which a maintenance operation related to the countermeasure candidate is executed for each countermeasure candidate in the proficiency analysis. .
A guidance presentation unit that transmits guidance information for performing maintenance work related to the countermeasure candidate in response to a request from the terminal via the communication unit;
The maintenance support device according to any one of claims 1 to 5, wherein the proficiency analysis unit aggregates the number of times the transmission of the guidance information is requested for each countermeasure candidate in the proficiency analysis.
The maintenance support device according to any one of claims 1 to 6, further comprising a policy planning unit that formulates a policy for providing educational support according to the worker based on an analysis result by the proficiency level analysis unit.
A maintenance support method for supporting maintenance of a plant by an operator,
Determine the operating state of the maintenance target device,
Based on the determination result, select at least one countermeasure candidate for the abnormality of the maintenance target device,
Sending a warning about the maintenance target device and the selected countermeasure candidate to the worker's terminal,
Receiving maintenance work data related to maintenance work performed by the worker as a response to the warning and the countermeasure candidate, transmitted from the terminal;
Accumulate and store the received maintenance work data,
A maintenance support method for analyzing a proficiency level of the worker based on the accumulated maintenance work data.