WO2016150334A1

WO2016150334A1 - Method for realizing voice mailbox server and voice mailbox system

Info

Publication number: WO2016150334A1
Application number: PCT/CN2016/076623
Authority: WO
Inventors: 李刚
Original assignee: 中兴通讯股份有限公司
Priority date: 2015-03-20
Filing date: 2016-03-17
Publication date: 2016-09-29
Also published as: CN106034187A

Abstract

The present invention relates to the field of communications. Disclosed are a method for realizing a voice mailbox server and a voice mailbox system, and voice mailbox server, the method comprising: after receiving a request message carrying voice information and transmitted by a calling party, transmitting, by a voice mailbox server, an instruction to a called party, and instructing a client of the called party to detect a client state; when the client of the called party is available, directly transmitting, by the voice mailbox server, to the client of the called party the voice information transmitted by the calling party; and when the client of the called party is unavailable, firstly buffering, by the voice mailbox server, the voice information transmitted by the calling party, and then transmitting to the client of the called party the voice information transmitted by the calling party, thereby simplifying functions of a voice mailbox server terminal, and reducing a storage space requirement and complexity of the voice mailbox server terminal.

Description

Method for implementing voice mail server and voice mail system

Technical field

This paper relates to the field of voice mail technology, and in particular to a voice mail server and a voice mail system implementation method.

Background technique

In the current communication field, with the convergence of Internet technology and mobile communication technology, traditional telecom value-added services are increasingly developing toward new value-added services based on the Internet. The voice mail service system is such a new type of service system. The voicemail server interacts with the client through a protocol, allowing users to visually manage their voicemail as easily as managing email.

However, in the current voice mail processing system, the server has a large share, such as the patent CN102572142A voice mail processing method and system, user data management, voice data management, voice file storage management, etc., all need to be implemented through the server. Such a voice mail system generally has a relatively complicated server system, requiring a large data storage space and a large voice storage space. At the same time, in order to maintain these big data and storage, many background maintenance servers need to be deployed. This solution not only requires a large amount of server resources, but also requires more costs, and the server takes on too much processing logic, and if it fails, or upgrades Such major operations will have a greater impact on online services, which is not conducive to the promotion of business within a certain scope.

Summary of the invention

The technical problem to be solved by the present invention is to provide a method for implementing a voice mail server and a voice mail system to solve the problem of difficulty in maintaining the voice mail server end.

In order to solve the above technical problems, the following technical solutions are adopted:

A method for implementing a voice mail system, the method comprising:

The voice mail server receives the request message carrying the voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, and the voice mail server sends an instruction to the called user to indicate the called party. The user's client detects the client status;

When the client status of the called user is in an available state, the voicemail server directly sends the voice information sent by the calling user to the client of the called user;

When the client status of the called user is unavailable, the voicemail server caches the voice information sent by the calling user, and then sends the voice information sent by the calling user. A client sent to the called user.

Optionally, before the step of receiving, by the voicemail server, the request message that carries the voice information sent by the calling user, the method further includes:

When the calling user needs to send a voice message to the called user, the client of the calling user locally generates the voice information according to the user operation, and sends the generated voice information to the request message through the request message. The voicemail server; or

The calling user performs recording on the voicemail server according to a voice prompt to generate the voice information.

Optionally, the method further includes:

The called user receives the voice information sent by the voicemail server, parses and stores the voice information.

Optionally, after the step of the voice message sent by the calling user is cached, the method further includes:

The voicemail server notifies the called user that there is voice information according to the notification manner that the called user has already registered.

Optionally, the step of the voicemail server to cache the voice information sent by the calling user, and then sending the voice information sent by the calling user to the client of the called user includes:

The voicemail server first caches the voice information sent by the calling user, and sends the voice information sent by the calling user to the client when the status of the client of the called user is updated to an available state. The client of the called user; or

The voice mail server first caches the voice information sent by the calling user, and then periodically sends the voice information sent by the calling user to the client of the called user until the The client of the called user stops transmitting after successfully receiving the voice message.

Optionally, after the step of updating the client status of the called user to an available state, the voicemail server sends the voice information sent by the calling user to the client of the called user, the method further include:

The voicemail server clears the cached voice information.

Optionally, the method further includes: the voicemail server storing the user data and the voice data to the local disaster-tolerant storage space according to the setting rule.

A voice mail server comprising a first unit, a second unit and a third unit, wherein

The first unit is configured to: when receiving a request message carrying voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, sending an instruction to the called user, indicating the The client of the called user detects the client status;

The second unit is configured to: when the client state of the called user is in an available state, directly send the voice information sent by the calling user to a client of the called user;

The third unit is configured to: when the client status of the called user is unavailable, first cache the voice information sent by the calling user, and then send the calling user The voice information is sent to the client of the called user.

Optionally, the server further includes a fourth unit, wherein

The fourth unit is configured to: after the third unit caches the voice information sent by the calling user, notify the called user that the voice information is voiced according to a notification manner that the called user has already registered.

Optionally, the third unit includes a cache module and a sending module, where:

The cache module is configured to: cache the voice information sent by the calling user;

The sending module is configured to: when the status of the client of the called user is updated to an available state, send the cached voice information to a client of the called user; or cache the voice information period Sexually sent to the client of the called user until the client of the called user successfully receives the voice message and stops sending.

Optionally, the cache module is further configured to: the buffer that is buffered at the sending module After the information is successfully sent to the client of the called user, the cached voice information is cleared.

Optionally, the server further includes a fifth unit, wherein

The fifth unit is configured to: store user data and voice data in a local disaster-tolerant storage space according to a setting rule.

A computer program comprising program instructions that, when executed by a voicemail server, cause the voicemail server to perform an implementation of any of the voicemail systems described above.

A carrier carrying the computer program as described.

Compared with the related art, the technical solution of the present application provides a voice mailbox method and system based on a client endpoint point-to-point, which simplifies the function of the voice mail server end, reduces the storage space requirement and complexity of the voice mail server end, and saves cost.

BRIEF abstract

1 is a block diagram of a voice mail system for implementing the solution of the present invention;

2 is a schematic flowchart of scenario 1 of a solution according to an embodiment of the present invention;

3 is a schematic flowchart of scenario 2 of the solution according to an embodiment of the present invention;

4 is a schematic flowchart of scenario 3 in the embodiment of the present invention;

FIG. 5 is a schematic structural diagram of a voice mail server according to an embodiment of the present invention.

Preferred embodiment of the invention

The following is an overview of the topics detailed in this document. This Summary is not intended to limit the scope of the claims.

The technical solution of the present invention will be further described in detail below with reference to the accompanying drawings. It should be noted that, in the case of no conflict, the features in the embodiments and the embodiments of the present application may be combined with each other arbitrarily.

Example 1

The inventor of the present application proposes that the complex operation of the original voicemail server can be handled by the client in relation to the user operation; the large amount of user personality data and voice data stored in the original voicemail server are stored in the client. In storage space. Therefore, the voice mail server only stores basic user data, and is responsible for receiving terminal requests, performing voice message caching, delivery, and receipt operations, and providing a disaster recovery data storage solution. The client stores user personality data, voice data, etc., and is responsible for voice recording, listening, delivery, and receiving operations, thereby simplifying the voicemail server-side function and reducing the storage space requirements and complexity of the voicemail server.

Based on the above idea, the embodiment provides a peer-to-peer voice mail system, which includes two main bodies: a voice mail server end and a client end. The voice mail server end generally includes an basic data storage function, a control function, a delivery cache function, and a notification. The function module and the optional disaster recovery storage function; the client generally includes at least a voice recording and playing module, a user operation interface, a voice storage management module, a user personality data storage module, a voice delivery and receiving processing module.

As shown in FIG. 1, the implementation process of the voice mail system provided by this embodiment includes the following operations:

The voice mail server receives the request message of the carried voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, and the voice mail server sends an instruction to the called user to indicate the client detection of the called user. Client status

When the called user's client status is unavailable, the voicemail server caches the voice information sent by the calling user, and then sends the voice information sent by the calling user to the client of the called user.

The process in which the voice message sent by the calling user is cached first, and then the voice information sent by the calling user is sent to the client of the called user is as follows:

The voice mail server caches the voice information sent by the calling user first, and sends the voice information sent by the calling user to the called user when the status of the called user's client is updated to the available state. Clients can; or

The voice mail server caches the voice information sent by the calling user, and then periodically sends the voice information sent by the calling user to the client of the called user until the client of the called user successfully receives the voice information and stops sending. Just fine.

Specifically, when the A user needs to send a voice message to the B user, the A user starts the A client, and the A client reads the user personality data from the user personality data storage module, and displays the user operation interface for the A user to operate according to the data, and invokes The voice recording and playing module performs recording, completes and confirms, sends a request and carries voice data to the voice mail server control module, and the voice mail server parses and performs authentication;

If the authentication fails, the delivery failure response is returned to the A client voice delivery and reception processing module, and the voice delivery and reception processing module generates a transmission failure receipt;

After the authentication is passed, the server control module sends an instruction to the B client, and the voice delivery and receiving processing module detects the B client state. If the B client state is available, the command is directly sent and the voice data is carried to the B client for voice delivery and reception. The processing module, the B client voice delivery and receiving processing module receives the parsing instruction and transmits it to the voice storage management module for storage, and the delivery is completed. B users can play, delete, forward, set personalized data and other voicemail operations through the B client user interface;

If the B client status is unavailable, the server control module passes the voice delivery request to the delivery cache module for caching, and the notification notification module notifies the B user according to the notification manner that the B user has registered (such as SMS, email, phone, etc.) Notification mode); after the B client starts, the voice delivery and receiving processing module actively initiates a request to the server control module to request to receive the cached mail, and the server control module requests the delivery cache module to re-initiate the delivery, and clears the delivery request cache after successful;

The delivery cache module periodically re-activates the delivery request in the cache to the control module according to the rules. If the delivery is successful, the delivery is successfully processed according to the above delivery. If the failure has reached the rule requirement, the delivery request cache is cleared, and the control module is notified to the A client. Returns a delivery failure response, which is also cached according to the cache rules.

Preferably, the voice mail server can provide the disaster recovery storage module, that is, store the user data and the voice data in the server disaster tolerance storage space according to the rules, so that the necessary disaster recovery data can be restored and used.

At the same time, the technical solution of the present application also supports the traditional voice call operation through the telephone to carry out the IVR process, and the IVR process belongs to the server control module. After the mobile phone user records the voice prompt according to the voice prompt, the server control module delivers the voice message according to the above delivery scheme. The B client voice delivery and receiving processing module also supports the above message delivery buffering method.

The specific implementation of the above method will be described below in conjunction with specific application scenarios.

scene one

This scenario describes the workflow of the calling user recording and successfully sending voice to the called user client through the client. The process diagram is shown in Figure 2. The process specifically includes the following steps:

Step 101: The A user records the voice using the A client, and confirms through the user interface;

Step 102: The A client sends a delivery request to the server, carrying sender information, receiving information, voice file data, and the like;

Step 103: The server performs basic authentication operations on the request, such as a black and white list;

Step 104: After the authentication is passed, the server sends a status detection message to the B client.

Step 105: The B client returns a status detection message to the server, indicating that the B client is available.

Step 106: The server sends a delivery request to the B client, carrying voice data and sender information.

Step 107: The B client processes the received voice file and the sender information and stores them;

Step 108: The B user listens to the received voice through the B client, and can perform operations such as listening, forwarding, replying, and deleting;

In addition, if an operation such as forwarding and/or reply is required, the specific operation flow is consistent with the sending, and details are not described herein again.

Scene two

This scenario describes the workflow in which the calling user records the voice through the client and sends the voice to the called user client through the cache mode. The flow chart is shown in Figure 3. The process specifically includes the following steps:

Step 201: The A user records the voice using the A client, and confirms through the user interface.

Step 202: The A client sends a delivery request to the server, carrying sender information, receiving information, voice file data, and the like;

Step 203: The server performs basic authentication operations, such as a black and white list, on the request.

Step 204: After the authentication is passed, the server sends a status detection message to the B client.

Step 205: The B client returns a status detection message to the server, indicating that the B client is unavailable, or does not return a status detection message after timeout;

Step 206: The server performs a delivery request cache.

Step 207: The server sends a new message notification message to the B user terminal, and selects a related standard notification manner such as a short message, a phone call, an email, etc. according to the basic data of the B user;

Step 208: The B client starts, and initiates a mail request to the server.

Step 209: The server sends a delivery request to the B client, carrying voice data and sender information.

Step 210: The B client processes the received voice file and sender information and stores them.

Step 211: The B user listens to the received voice through the B client, and can perform operations such as listening, forwarding, replying, and deleting.

Scene three

This scenario describes the workflow of the caller recording through the IVR and successfully sending the voice to the called client. The flow chart is shown in Figure 4. The process specifically includes the following steps:

Step 301: The A user dials the telephone number of the B user. Because the B user fails to answer the call due to busy or other reasons, the caller enters the server IVR process, and prompts the recording according to the IVR process and confirms, and the operation belongs to the relevant standard operation;

Step 302: The server sends a status detection message to the B client.

Step 303: The B client returns a status detection message to the server, indicating that the B client is available.

Step 304: The server sends a delivery request to the B client, carrying voice data and sender information.

Step 305: The B client processes the received voice file and the sender information and stores them.

Step 306: The B user listens to the received voice through the B client, and can perform operations such as listening, forwarding, replying, and deleting.

Example 2

The embodiment provides a voice mail server. As shown in FIG. 5, the method of the foregoing embodiment 1 can be implemented, and at least includes the following units.

The first unit 501, when receiving the request message of the carried voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, sends an instruction to the called user, indicating that the client of the called user detects the client. End state

The second unit 502 directly sends the voice information sent by the calling user to the client of the called user when the client state of the called user is in an available state;

The third unit 503, when the state of the called user's client is unavailable, first caches the voice information sent by the calling user, and then sends the voice information sent by the calling user to the client of the called user.

Specifically, the third unit 503 can be divided into a cache module 5031 and a sending module 5032, where:

The cache module 5031 is configured to cache the voice information sent by the calling user.

The sending module 5032 sends the cached voice information to the client of the called user when the client status of the called user is updated to an available state, or periodically sends the buffered voice information to the called user. The client stops sending until the client of the called user successfully receives the voice message.

In addition, after the sending module 5032 successfully sends the buffered voice information to the client of the called user, the cache module 5031 can clear the cached voice information to make reasonable use of the storage space. between.

Preferably, the server may further include a fourth unit 504, and after the third unit 503 buffers the voice information sent by the calling user, the third user may notify the called user that the voice information is received according to the notification manner that the called user has already registered.

Preferably, the server may include a fifth unit 505, and store user data and voice data in a local disaster-tolerant storage space according to a setting rule.

It should be noted that, as the server disclosed in this embodiment can implement the method in the foregoing Embodiment 1, the detailed description of the server can be referred to the corresponding content in Embodiment 1, and details are not described herein again.

The embodiment of the invention also discloses a computer program, comprising program instructions, which, when executed by the voice mail server, enable the voice mail server to execute the implementation method of any of the above voice mail systems.

The embodiment of the invention also discloses a carrier carrying the computer program.

Other aspects will be apparent upon reading and understanding the drawings and detailed description.

One of ordinary skill in the art will appreciate that all or a portion of the steps of the above-described embodiments can be implemented using a computer program flow, which can be stored in a computer readable storage medium, such as on a corresponding hardware platform (eg, The system, device, device, device, etc. are executed, and when executed, include one or a combination of the steps of the method embodiments.

Alternatively, all or part of the steps of the above embodiments may also be implemented by using an integrated circuit. These steps may be separately fabricated into individual integrated circuit modules, or multiple modules or steps may be fabricated into a single integrated circuit module. achieve. Thus, the invention is not limited to any specific combination of hardware and software.

The devices/function modules/functional units in the above embodiments may be implemented by a general-purpose computing device, which may be centralized on a single computing device or distributed over a network of multiple computing devices.

When each device/function module/functional unit in the above embodiment is implemented in the form of a software function module and sold or used as a stand-alone product, it can be stored in a computer readable storage medium. The above mentioned computer readable storage medium may be a read only memory, a magnetic disk or an optical disk or the like.

Variations or substitutions are readily conceivable within the scope of the present invention by those skilled in the art and are within the scope of the present invention. Therefore, the scope of the invention should be determined by the scope of the claims.

Industrial applicability

The technical solution of the present application provides a voice mailbox method and system based on a client endpoint point-to-point, which simplifies the function of the voice mail server end, reduces the storage space requirement and complexity of the voice mail server end, and saves cost. Therefore, the present invention has strong industrial applicability.

Claims

A method for implementing a voice mail system, the method comprising:

The voice mail server receives the request message carrying the voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, and the voice mail server sends an instruction to the called user to indicate the called party. The user's client detects the client status;

When the client status of the called user is in an available state, the voicemail server directly sends the voice information sent by the calling user to the client of the called user;

When the client status of the called user is unavailable, the voicemail server caches the voice information sent by the calling user, and then sends the voice information sent by the calling user. A client sent to the called user.
The method for implementing a voice mail system according to claim 1, wherein before the step of receiving, by the voice mail server, a request message for carrying voice information sent by the calling user, the method further includes:

When the calling user needs to send a voice message to the called user, the client of the calling user locally generates the voice information according to the user operation, and sends the generated voice information to the request message through the request message. The voicemail server; or

The calling user performs recording on the voicemail server according to a voice prompt to generate the voice information.
The method for implementing a voice mail system according to claim 1, further comprising:

The called user receives the voice information sent by the voicemail server, parses and stores the voice information.
The method for implementing a voice mail system according to any one of claims 1 to 3, wherein, when the client state of the called user is in an unavailable state, the voice mail server transmits the voice of the calling user After the information is first cached, the method further includes:

The voicemail server notifies the called user that there is voice information according to the notification manner that the called user has already registered.
The method for implementing a voice mail system according to claim 4, wherein the voice mail server first buffers voice information sent by the calling user, and then sends the voice information sent by the calling user to The steps of the client of the called user include:

The voicemail server first caches the voice information sent by the calling user, and sends the voice information sent by the calling user to the client when the status of the client of the called user is updated to an available state. The client of the called user; or

The voice mail server first caches the voice information sent by the calling user, and then periodically sends the voice information sent by the calling user to the client of the called user until the The client of the called user stops transmitting after successfully receiving the voice message.
The method for implementing a voice mail system according to claim 5, wherein, when the client status of the called user is updated to an available state, the voicemail server transmits the voice information sent by the calling user to the After the step of the called user's client, the method further includes:

The voicemail server clears the cached voice information.
The method for implementing a voice mail system according to claim 5, further comprising: the voice mail server storing user data and voice data in a local disaster-tolerant storage space according to a setting rule.
A voice mail server comprising a first unit, a second unit and a third unit, wherein

The first unit is configured to: when receiving a request message carrying voice information sent by the calling user, and the calling user passes the authentication of the voice mail server, sending an instruction to the called user, indicating the The client of the called user detects the client status;

The second unit is configured to: when the client state of the called user is in an available state, directly send the voice information sent by the calling user to a client of the called user;

The third unit is configured to: when the client status of the called user is unavailable, first cache the voice information sent by the calling user, and then send the calling user The voice information is sent to the client of the called user.
The voicemail server of claim 8 further comprising a fourth unit, wherein

The fourth unit is configured to: after the third unit caches the voice information sent by the calling user, notify the called user that the voice information is voiced according to a notification manner that the called user has already registered.
A voicemail server according to claim 8 or 9, wherein said third unit comprises a cache module and a transmitting module, wherein

The cache module is configured to: cache the voice information sent by the calling user;

The sending module is configured to: when the status of the client of the called user is updated to an available state, send the cached voice information to a client of the called user; or cache the voice information period Sexually sent to the client of the called user until the client of the called user successfully receives the voice message and stops sending.
The voicemail server of claim 10, wherein

The cache module is further configured to: after the sending module successfully sends the cached voice information to the client of the called user, clearing the cached voice information.
The voicemail server of claim 10, the server further comprising a fifth unit, wherein

The fifth unit is configured to: store user data and voice data in a local disaster-tolerant storage space according to a setting rule.
A computer program comprising program instructions that, when executed by a voicemail server, cause the voicemail server to perform the method of implementing the voicemail system of any of claims 1-7.
A carrier carrying the computer program of claim 13.