CN106034187A - Voice mailbox server and implementation method of voice mailbox system - Google Patents
Voice mailbox server and implementation method of voice mailbox system Download PDFInfo
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- CN106034187A CN106034187A CN201510125976.6A CN201510125976A CN106034187A CN 106034187 A CN106034187 A CN 106034187A CN 201510125976 A CN201510125976 A CN 201510125976A CN 106034187 A CN106034187 A CN 106034187A
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- Prior art keywords
- voice
- client
- called subscriber
- voice messaging
- calling subscribe
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a voice mailbox server and an implementation method of a voice mailbox system, and relates to the field of communication. The method comprises the steps that the voice mailbox server receives a request message, with a voice message, sent by a calling party, and sends an instruction to a called party to indicate a client side of the called party to detect the client side state; when the client side state of the called party is an available state, the voice mailbox server directly sends the voice message sent by the calling party to the client side of the called party; when the client side state of the called party is an unavailable state, the voice mailbox server caches the voice message sent by the calling party and then sends the voice message sent by the calling party to the client side of the called party. The invention further discloses the voice mailbox server. According to the technical scheme, the functions of the voice mailbox server are simplified, and storage space requirements and complexity of the voice mailbox server are lowered.
Description
Technical field
The present invention relates to the communications field, specifically, relate to a kind of voice mail server and voice mail
The implementation method of system.
Background technology
In the current communications field, along with Internet technology and the fusion of mobile communication technology, conventional telecommunications
Value-added service the most increasingly develops to novel value-added service based on the Internet, and Voice Mail Service system is just
It it is such a new business system.The server of voice mail and client pass through protocol interaction so that
User can be convenient just as management Email with the voice mail of visualized management oneself.
But in current voice mail processing system, service end occupies bigger share, such as patent
CN102572142A voice mailbox processing method and system, the management of user data management, speech data,
Voice document storage management etc., is required for being implemented by server, such voice mail system one
As be owned by complex server system, need bigger data space and great voice to deposit
Storage space.Meanwhile, in order to safeguard these big data and storages, it is also desirable to dispose many background maintenance services
Device, this scheme not only needs substantial amounts of server resource, needs more cost, and server holds
Carry on a shoulder pole too many process logic, once broken down, or the great operation such as upgrading all can be to online service
Cause large effect, be unfavorable for the popularization of business within the specific limits.
Summary of the invention
The technical problem to be solved is to provide a kind of voice mail server and voice mail system
The implementation method of system, the problem difficult in maintenance to solve voice mail server end.
In order to solve above-mentioned technical problem, the invention discloses the implementation method of a kind of voice mail system,
The method includes:
Voice mail server receives the request message of the voice messaging carried that calling subscribe sends, and
Described calling subscribe has passed through the authentication of voice mail server, and the most described voice mail server sends and refers to
Make to called subscriber, the client detection client state of instruction called subscriber；
When the client state of called subscriber is upstate, and the most described voice mail server is directly by institute
The voice messaging stating calling subscribe's transmission is sent to the client of described called subscriber；
When the client state of called subscriber is down state, and the most described voice mail server is by described
Voice messaging advanced person's row cache that calling subscribe sends, then the voice messaging that described calling subscribe sends is sent out
Give the client of described called subscriber.
Alternatively, in said method, described voice mail server receives carrying of calling subscribe's transmission
Voice messaging request message before, the method also includes:
When calling subscribe needs to send tone information to called subscriber, the client of calling subscribe is according to user
Operation is locally generated voice messaging, and by request message, the voice messaging generated is sent to voice
Mailbox server；Or
Calling subscribe records in described voice mail server according to voice message, generates voice letter
Breath.
Alternatively, said method also includes:
Described called subscriber receives the voice messaging that described voice mail server sends, and resolves and store institute
State voice messaging.
Alternatively, in said method, when the client state of called subscriber is down state, then described
After voice messaging advanced person's row cache that described calling subscribe is sent by voice mail server, the method is also wrapped
Include:
According to the most chartered advice method of called subscriber, described voice mail server notifies that called subscriber has
Voice messaging.
Alternatively, in said method, the voice that described calling subscribe is sent by described voice mail server
Information advanced person's row cache, then the voice messaging that described calling subscribe sends is sent to described called subscriber's
Client includes:
Voice messaging advanced person's row cache that described calling subscribe is sent by described voice mail server, at quilt
When the client state being user is updated to upstate, the voice messaging that described calling subscribe sends is sent out
Give the client of described called subscriber；Or
Voice messaging advanced person's row cache that described calling subscribe is sent by described voice mail server, then will
The voice messaging that described calling subscribe sends is sent periodically to the client of described called subscriber, until institute
The client stating called subscriber is successfully received stopping transmission after described voice messaging.
Alternatively, in said method, when the client state of called subscriber is updated to upstate, described
The voice messaging that described calling subscribe sends is sent to the client of described called subscriber by voice mail server
After end, the method also includes:
Voice mail server removes the voice messaging of caching.
Alternatively, said method also includes: described voice mail server is according to setting rule by number of users
According to the disaster tolerance memory space storing this locality with speech data.
The invention also discloses a kind of voice mail server, including:
First module, is receiving the request message of the voice messaging carried that calling subscribe sends, and institute
When stating the authentication that calling subscribe has passed through voice mail server, send instructions to called subscriber, indicate quilt
It is the client detection client state of user；
Second unit, when the client state of called subscriber is upstate, directly uses described caller
The voice messaging that family sends is sent to the client of described called subscriber；
Unit the 3rd, when the client state of called subscriber is down state, first uses described caller
The voice messaging that family sends caches, then is sent to by the voice messaging that described calling subscribe sends described
The client of called subscriber.
Alternatively, above-mentioned server also includes:
Unit the 4th, after the voice messaging that described calling subscribe sends is cached by described Unit the 3rd,
Notify that called subscriber has voice messaging according to the most chartered advice method of called subscriber.
Alternatively, in above-mentioned server, described Unit the 3rd is divided into cache module and sending module, wherein:
Described cache module, caches the voice messaging that described calling subscribe sends；
Described sending module, when the client state of called subscriber is updated to upstate, by caching
Voice messaging is sent to the client of described called subscriber；Or the voice messaging of caching is periodically sent
To the client of described called subscriber, until the client of described called subscriber is successfully received described voice
Stop after information sending.
Alternatively, in above-mentioned server, described cache module, at the language that described sending module will be cached
After message breath is successfully sent to the client of described called subscriber, remove the voice messaging of caching.
Alternatively, in above-mentioned server, also include:
Unit the 5th, stores local disaster tolerance storage according to setting rule by user data and speech data
Space.
Compared with prior art, technical scheme provides a kind of based on client point-to-point voice letter
Case method and system, simplifies voice mail server end function, reduces the storage of voice mail server end
Space requirement and complexity, the most cost-effective.
Accompanying drawing explanation
Fig. 1 is a kind of voice mail system Organization Chart for realizing the present invention program；
Fig. 2 is the schematic flow sheet of the present invention program scene one；
Fig. 3 is the schematic flow sheet of the present invention program scene two；
Fig. 4 is the schematic flow sheet of the present invention program scene three.
Detailed description of the invention
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing pair
Technical solution of the present invention is described in further detail.It should be noted that in the case of not conflicting, this
Feature in the embodiment of application and embodiment can arbitrarily be mutually combined.
Embodiment 1
Present inventor proposes, can by logical operations complicated for original voice mail server, with
User operation relevant portion transfers to client to process；A large amount of use that original voice mail server is stored
Family personality data, speech data are stored in the memory space of client.Therefore voice mail server is only
Storage basic user data, are responsible for receiving terminal request, carry out tone information caching, delivery, receipt etc.
Operation；And disaster tolerance data storage scheme is provided.Client storage user personality data, speech data etc.,
It is responsible for the recording of voice, listens to, deliver and the operation such as reception processes, thus simplify voicemail service
Device end function, reduces voice mail server end memory space and requires and complexity.
Based on above-mentioned thought, the present embodiment provides a kind of based on point-to-point voice mail system, including language
Message case server end and two main bodys of client, wherein, voice mail server end generally comprises basis
Data storage function, control function, deliver caching function, informing function module, and optional disaster tolerance
Storage function；Client the most at least includes voice recording and playing module, user interface, voice
Memory management module, user personality data memory module, voice are delivered and receiving processing module.
As it is shown in figure 1, the process that realizes of the voice mail system of the present embodiment offer includes operating as follows:
Voice mail server receives the request message of the voice messaging carried that calling subscribe sends, and
Calling subscribe has passed through the authentication of voice mail server, then voice mail server sends instructions to called
User, the client detection client state of instruction called subscriber；
When the client state of called subscriber is upstate, then caller is directly used by voice mail server
The voice messaging that family sends is sent to the client of called subscriber；
When the client state of called subscriber is down state, then voice mail server is by calling subscribe
The voice messaging advanced person's row cache sent, then the voice messaging that calling subscribe sends is sent to called subscriber
Client.
Wherein, when the client state of called subscriber is down state, voice mail server is by caller
Voice messaging advanced person's row cache that user sends, then the voice messaging that calling subscribe sends is sent to called
The process of the client of user is as follows:
Voice messaging advanced person's row cache that calling subscribe is sent by voice mail server, called subscriber's
When client state is updated to upstate, the voice messaging that calling subscribe sends is sent to called subscriber
Client；Or
Voice messaging advanced person's row cache that calling subscribe is sent by voice mail server, then by calling subscribe
The voice messaging sent is sent periodically to the client of called subscriber, until the client of called subscriber becomes
Merit stops sending after receiving voice messaging.
Specifically, when party A-subscriber needs to send tone information to party B-subscriber, party A-subscriber starts A client
End, A client reads user personality data from user personality data memory module, uses according to data display
Operation interface, family operates for party A-subscriber, calls voice recording and records with playing module, completes also
After confirmation, send request and carry speech data to voice mail server control module, voice mail clothes
Business device resolves and authenticates；
If authentication is not passed through, return and deliver failure response to the delivery of A client voice and reception process mould
Block, voice is delivered to generate with receiving processing module and is sent unsuccessfully receipt；
Authenticate and send instructions to the delivery of B client voice and reception process mould by rear server control module
Block detection B client state, if B client state can be used, more directly under send instructions and carry language
Sound data are delivered and receiving processing module to B client voice, and B client voice is delivered and processed with reception
Module receive after resolve instruction and pass to phonetic storage management module store, delivery completes.B uses
Family can operate interface by B client user and play out, deletes, forwards, arranges personality data etc.
Voice mail operates；
If B client state is unavailable, then this voice delivery request is passed to by server control module
Delivering cache module to cache, request notification module is according to the most chartered advice method of party B-subscriber simultaneously
Notify party B-subscriber's (such as various advice methods such as note, email, phones)；After B client terminal start-up, voice
Deliver and actively originate request to server control module request reception caching mail, clothes with receiving processing module
Business device control module request is delivered cache module and is again initiated to deliver, and removes delivery request caching after success；
Deliver cache module periodically according to rule to caching in delivery request reactivate be delivered to control mould
Block, if delivering successfully, is successfully processed by above-mentioned delivery, if the most unsuccessfully reaching rule requirement, then
Removing delivery request caches, and notifies that control module returns delivery failure response to A client, and this rings
Can should cache also according to caching rule.
Preferably, voice mail server can provide disaster tolerance memory module, i.e. according to rule by number of users
Server disaster tolerance memory space is stored, in order to necessary disaster tolerance data are recovered to use according to speech data.
Meanwhile, technical scheme is also supported traditional to carry out IVR flow process by telephone call and stay
Speech operation, IVR flow process is under the jurisdiction of server control module, and A cellphone subscriber records according to voice message
After sound, tone information is delivered to B client voice according to above-mentioned delivery scheme and throws by server control module
Pass and receiving processing module, also support that above-mentioned message delivers caching method simultaneously.
Implementing in conjunction with concrete application scenarios explanation said method below.
Scene one
This scene is introduced calling subscribe and by client recording and is successfully transmitted voice to called subscriber's client
Workflow, its schematic flow sheet is as shown in Figure 2.This process specifically includes following steps:
Step 101:A user uses A client recording voice, and is confirmed by user interface；
Step 102:A user end to server sends delivery request, carries sender information, receives letter
Breath and voice document data etc.；
Step 103: server carries out basis authentication operations to this request, such as black and white lists etc.；
Step 104: authentication is passed through, server sends state-detection message to B client；
Step 105:B user end to server returns state-detection message, shows that B client can be used；
Step 106: server sends delivery request to B client, carries speech data and sender's letter
Breath；
Voice document that step 107:B client process receives and sender information also store；
Step 108:B user listens to the voice received by B client, can carry out simultaneously hard of hearing,
Forward, reply, the operation such as deletion；
If it addition, need to forward and/or during the operation such as reply, concrete operations flow process is consistent with transmission,
This repeats no more.
Scene two
This scene description calling subscribe, by client recording voice, is sent speech to by cache mode
The workflow of called subscriber's client, its schematic flow sheet is as shown in Figure 3.This process specifically include with
Lower step:
Step 201:A user uses A client recording voice, and is confirmed by user interface；
Step 202:A user end to server sends delivery request, carries sender information, receives letter
Breath and voice document data etc.；
Step 203: server carries out basis authentication operations to this request, such as black and white lists etc.；
Step 204: authentication is passed through, server sends state-detection message to B client；
Step 205:B user end to server returns state-detection message, shows that B client is unavailable,
Or time-out does not returns state-detection message；
Step 206: server carries out delivery request caching；
Step 207: server transmission newer message notification message is to party B-subscriber's terminal, according to the base of party B-subscriber
Plinth data select the existing standard advice methods such as note, phone, email；
Step 208:B client terminal start-up, actively initiates to receive mail requests to server；
Step 209: server sends delivery request to B client, carries speech data and sender's letter
Breath；
Voice document that step 210:B client process receives and sender information also store；
Step 211:B user listens to the voice received by B client, can carry out simultaneously hard of hearing,
Forward, reply, the operation such as deletion.
If it addition, need to forward and/or during the operation such as reply, concrete operations flow process is consistent with transmission,
This repeats no more.
Scene three
The voice workflow to called party client end is recorded and is successfully transmitted in the caller of this scene description by IVR
Journey, its schematic flow sheet is as shown in Figure 4.This process specifically includes following steps:
Step 301:A user dials party B-subscriber's telephone number, owing to party B-subscriber is busy or other reasons fails
Answering, call forwarding enters server I VR flow process, records according to the prompting of IVR flow process and confirms, this behaviour
Make to belong to existing standard operation；
Step 302: server sends state-detection message to B client；
Step 303:B user end to server returns state-detection message, shows that B client can be used；
Step 304: server sends delivery request to B client, carries speech data and sender's letter
Breath；
Voice document that step 305:B client process receives and sender information also store；
Step 306:B user listens to the voice received by B client, can carry out simultaneously hard of hearing,
Forward, reply, the operation such as deletion.
If it addition, need to forward and/or during the operation such as reply, concrete operations flow process is consistent with transmission,
This repeats no more.
Embodiment 2
The present embodiment provides a kind of voice mail server, and the method that can realize above-described embodiment 1, it is extremely
Include following each unit less.
First module, is receiving the request message of the voice messaging carried that calling subscribe sends, and main
When being the authentication that user has passed through voice mail server, send instructions to called subscriber, indicate called use
The client detection client state at family；
Second unit, when the client state of called subscriber is upstate, directly sends out calling subscribe
The voice messaging sent is sent to the client of called subscriber；
Unit the 3rd, when the client state of called subscriber is down state, first sends out calling subscribe
The voice messaging sent caches, then the voice messaging that calling subscribe sends is sent to the visitor of called subscriber
Family end.
Specifically, Unit the 3rd can be divided into cache module and sending module, wherein:
Cache module, caches the voice messaging that described calling subscribe sends；
Sending module, when the client state of called subscriber is updated to upstate, by the voice of caching
Information is sent to the client of described called subscriber；Or the voice messaging of caching is sent periodically to institute
State the client of called subscriber, until the client of described called subscriber is successfully received described voice messaging
Rear stopping sends.
It addition, above-mentioned cache module, at sending module, the voice messaging cached is successfully sent to called
After the client of user, the voice messaging of caching can be removed, with Appropriate application memory space.
Preferably, above-mentioned server can also include Unit the 4th, mainly at Unit the 3rd by calling subscribe
After the voice messaging sent caches, notify called use according to the most chartered advice method of called subscriber
There is voice messaging at family.
Preferably, above-mentioned server can include Unit the 5th, according to setting rule by user data and language
Sound data store the disaster tolerance memory space of this locality.
It is noted that the method that server disclosed in the present embodiment can realize above-described embodiment 1,
Therefore other of this server describe the corresponding contents that can be found in embodiment 1 in detail, do not repeat them here.
One of ordinary skill in the art will appreciate that all or part of step in said method can pass through program
Instructing related hardware to complete, described program can be stored in computer-readable recording medium, as read-only
Memorizer, disk or CD etc..Alternatively, all or part of step of above-described embodiment can also use
One or more integrated circuits realize.Correspondingly, each module/unit in above-described embodiment can use
The form of hardware realizes, it would however also be possible to employ the form of software function module realizes.The application is not restricted to appoint
The combination of the hardware and software of what particular form.
The above, the only preferred embodiments of the present invention, it is not intended to limit the protection model of the present invention
Enclose.All within the spirit and principles in the present invention, any modification, equivalent substitution and improvement etc. done,
Should be included within the scope of the present invention.
Claims (12)
1. the implementation method of a voice mail system, it is characterised in that the method includes:
Voice mail server receives the request message of the voice messaging carried that calling subscribe sends, and
Described calling subscribe has passed through the authentication of voice mail server, and the most described voice mail server sends and refers to
Make to called subscriber, the client detection client state of instruction called subscriber；
When the client state of called subscriber is upstate, and the most described voice mail server is directly by institute
The voice messaging stating calling subscribe's transmission is sent to the client of described called subscriber；
When the client state of called subscriber is down state, and the most described voice mail server is by described
Voice messaging advanced person's row cache that calling subscribe sends, then the voice messaging that described calling subscribe sends is sent out
Give the client of described called subscriber.
2. the method for claim 1, it is characterised in that described voice mail server receives
Before the request message of the voice messaging carried that calling subscribe sends, the method also includes:
When calling subscribe needs to send tone information to called subscriber, the client of calling subscribe is according to user
Operation is locally generated voice messaging, and by request message, the voice messaging generated is sent to voice
Mailbox server；Or
Calling subscribe records in described voice mail server according to voice message, generates voice letter
Breath.
3. the method for claim 1, it is characterised in that the method also includes:
Described called subscriber receives the voice messaging that described voice mail server sends, and resolves and store institute
State voice messaging.
4. the method as described in any one of claims 1 to 3, it is characterised in that as the visitor of called subscriber
Family end state is down state, the voice that described calling subscribe is sent by the most described voice mail server
After information advanced person's row cache, the method also includes:
According to the most chartered advice method of called subscriber, described voice mail server notifies that called subscriber has
Voice messaging.
5. method as claimed in claim 4, it is characterised in that described voice mail server is by described
Voice messaging advanced person's row cache that calling subscribe sends, then the voice messaging that described calling subscribe sends is sent out
The client giving described called subscriber includes:
Voice messaging advanced person's row cache that described calling subscribe is sent by described voice mail server, at quilt
When the client state being user is updated to upstate, the voice messaging that described calling subscribe sends is sent out
Give the client of described called subscriber；Or
Voice messaging advanced person's row cache that described calling subscribe is sent by described voice mail server, then will
The voice messaging that described calling subscribe sends is sent periodically to the client of described called subscriber, until institute
The client stating called subscriber is successfully received stopping transmission after described voice messaging.
6. method as claimed in claim 5, it is characterised in that the client state of called subscriber updates
During for upstate, the voice messaging that described calling subscribe sends is sent to by described voice mail server
After the client of described called subscriber, the method also includes:
Voice mail server removes the voice messaging of caching.
7. method as claimed in claim 5, it is characterised in that the method also includes: described voice is believed
User data and speech data are stored the disaster tolerance memory space of this locality by case server according to setting rule.
8. a voice mail server, it is characterised in that including:
First module, is receiving the request message of the voice messaging carried that calling subscribe sends, and institute
When stating the authentication that calling subscribe has passed through voice mail server, send instructions to called subscriber, indicate quilt
It is the client detection client state of user；
Second unit, when the client state of called subscriber is upstate, directly uses described caller
The voice messaging that family sends is sent to the client of described called subscriber；
Unit the 3rd, when the client state of called subscriber is down state, first uses described caller
The voice messaging that family sends caches, then is sent to by the voice messaging that described calling subscribe sends described
The client of called subscriber.
9. server as claimed in claim 8, it is characterised in that also include:
Unit the 4th, after the voice messaging that described calling subscribe sends is cached by described Unit the 3rd,
Notify that called subscriber has voice messaging according to the most chartered advice method of called subscriber.
10. server as claimed in claim 8 or 9, it is characterised in that described Unit the 3rd is divided into
Cache module and sending module, wherein:
Described cache module, caches the voice messaging that described calling subscribe sends；
Described sending module, when the client state of called subscriber is updated to upstate, by caching
Voice messaging is sent to the client of described called subscriber；Or the voice messaging of caching is periodically sent
To the client of described called subscriber, until the client of described called subscriber is successfully received described voice
Stop after information sending.
11. servers as claimed in claim 10, it is characterised in that
Described cache module, is successfully sent to described quilt at described sending module by the voice messaging cached
After being the client of user, remove the voice messaging of caching.
12. servers as claimed in claim 10, it is characterised in that also include:
Unit the 5th, stores local disaster tolerance storage according to setting rule by user data and speech data
Space.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510125976.6A CN106034187A (en) | 2015-03-20 | 2015-03-20 | Voice mailbox server and implementation method of voice mailbox system |
| PCT/CN2016/076623 WO2016150334A1 (en) | 2015-03-20 | 2016-03-17 | Method for realizing voice mailbox server and voice mailbox system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510125976.6A CN106034187A (en) | 2015-03-20 | 2015-03-20 | Voice mailbox server and implementation method of voice mailbox system |
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| Publication Number | Publication Date |
|---|---|
| CN106034187A true CN106034187A (en) | 2016-10-19 |
Family
ID=56978936
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510125976.6A Pending CN106034187A (en) | 2015-03-20 | 2015-03-20 | Voice mailbox server and implementation method of voice mailbox system |
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| WO (1) | WO2016150334A1 (en) |
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| CN113114862A (en) * | 2021-03-29 | 2021-07-13 | 中国联合网络通信集团有限公司 | Fault processing method and server of voice mailbox |
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| CN1756275A (en) * | 2004-09-29 | 2006-04-05 | 华为技术有限公司 | Method and system for ensuring voice information arrival |
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| CN102572142A (en) * | 2010-12-15 | 2012-07-11 | 中兴通讯股份有限公司 | Voice mailbox processing method and system |
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Also Published As
| Publication number | Publication date |
|---|---|
| WO2016150334A1 (en) | 2016-09-29 |
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